REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 First Published: January 25, 2014 Last Modified: May 05, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8841 1 Phone Connections 1 Buttons and Hardware 2 Cisco IP Phone 8851 6 Phone Connections 6 Buttons and Hardware 7 Cisco IP Phone 8861 10 Phone Connections 10 Buttons and Hardware 12 Power Save and Power Save Plus 15 Power Save 15 Power Save Plus 15 Additional Information 16 CHAPTER 2 Phone Setup 17 Connect Footstand 17 Adjust Handset Rest 18 Secure Phone with Cable Lock 18 CHAPTER 3 Basic Operations 21 Clean Phone Display 21
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Dial International Number 23 Redial Number 24 Navigate and Select Items 24 View All Calls on Phone 25 Answer Calls 25 Answer Oldest Call First 26 Call Pickup 26 Answer Call Using PickUp 27 Answer Call Using Group PickUp and Phone Number 28 Answer Call Using Group PickUp and Group PickUp Number 28 Answer Call Using Other PickUp 29 Automatically Answer Calls 29 Respond to Call Waiting Notification 30 Manage Calls 30 Divert Call 30 Transfer Call to Another Number 31
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Receive Intercom Call 38 View Phone Information 38 Sign In to Cisco Unified Communications Self Care Portal 39 CHAPTER 4 Contacts 41 Corporate Directory 41 Search and Dial Contact 41 Search and Dial Contact While On Call 42 Personal Directory 42 Sign In and Out of Personal Directory 43 Add Personal Directory Entry from Phone 43 Search for Entry in Personal Directory 43 Dial Number from Personal Directory 44 Edit Personal Directory Entry 44 Delete Personal Direct
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 6 Voicemail 55 Access Voicemail 55 Check for Voice Messages 55 Listen to Voice Messages 56 Visual Voicemail 56 CHAPTER 7 Advanced Calling Features 57 Conference 57 Add Third Party to Conference 58 Join Calls into Conference 58 Swap Between Calls Before Completing Conference 58 View Conference Participants 59 Remove Conference Participants 59 Meet Me Conference 59 Host Meet Me Conference 60 Join Meet Me Conference 60 Speed Dial 60 Place Call with Speed-
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Line Status Indicators 66 Custom Line Filters 67 Add Line Filter 68 Select Active Line Filter 68 Delete Line Filter 69 Duplicate Line Filter 69 Edit Line Filter 69 Rename Line Filter 70 Hunt Groups 70 Sign In and Out of Hunt Group 70 Display Queue Statistics 71 Barge 71 Set Up Barge Alert 71 Add Yourself to Call on Shared Line 72 Enable Privacy on Shared Line 72 Toggle Prompt for Barge 72 Dismiss Barge Alert Prompt Window 73 Call Chaperone 73 Record Chaperoned Cal
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Applications 79 View Active Applications 79 Switch to Active Applications 80 Close Active Applications 80 Call Functions 80 Agent Greeting 80 Alert Calls 81 Actionable Incoming Call Alert 81 Answer 81 Client Matter Code 81 Forced Authorization Code 82 Secure and Nonsecure Indication Tones 82 Shared Lines 82 Feature Buttons and Softkey 83 Survivable Remote Site Telephony Overview 84 CHAPTER 9 User Preferences 89 Adjust Phone Screen Brightness 89 Adjust Headset Si
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Turn On Bluetooth 99 Disconnect Bluetooth Accessory 100 Delete Bluetooth Accessory 100 USB Headsets 101 CHAPTER 11 Frequently Asked Questions 103 Why Can't I See All Active Calls on My Phone? 103 How Do I Redirect an Incoming Call? 104 How Do I Silence a Ringing Call If I'm On a Call? 104 How Do I Resume a Call That is On Hold? 104 What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 105 Why Do Softkeys Keep Changing? 105 What
Contents REVIEW DRAFT - CISCO CONFIDENTIAL External Devices 113 Bluetooth Wireless Headset Performance 114 Power Information 114 FCC Compliance Statements 114 FCC Part 15.21 Statement 114 FCC RF Radiation Exposure Statement 114 FCC Receivers and Class B Digital Statement 115 Cisco Product Security Overview 115 CHAPTER 14 Warranty 117 Cisco One-Year Limited Hardware Warranty Terms 117 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 1 Getting Started • Accessibility Features, page 1 • Cisco IP Phone 8841, page 1 • Cisco IP Phone 8851, page 6 • Cisco IP Phone 8861, page 10 • Power Save and Power Save Plus, page 15 • Additional Information, page 16 Accessibility Features The Cisco IP Phones 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional).
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped. 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 3 Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for example, a Privacy button) Buttons illuminate to ind
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).
Getting Started Cisco IP Phone 8851 REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8851 The following sections describe attributes of the Cisco IP Phone 8851. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
Getting Started Cisco IP Phone 8861 REVIEW DRAFT - CISCO CONFIDENTIAL 19 Handset Phone handset. Cisco IP Phone 8861 The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Draft comment: image will be updated to display Cisco IP Phones 8841, 8851, and 8861 Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Phone Connections REVIEW DRAFT - CISCO CONFIDENTIAL 1 DC adaptor port (DC48V). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 8 Analog headset connection (optional). Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Note Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as four standard USB devices and one hub) on the side port and five additional standard USB devices on the back port.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 2 Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
Getting Started Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 9 Transfer button Transfers a call. 10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit.
Getting Started Power Save and Power Save Plus REVIEW DRAFT - CISCO CONFIDENTIAL 19 Handset Phone handset. Power Save and Power Save Plus There are two levels of energy-saving modes that your system administrator can set up: • Power Save—The phone display goes blank when not in use for a period of time, reducing the power requirements. • Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times. The power to the phone is significantly reduced.
Getting Started Additional Information REVIEW DRAFT - CISCO CONFIDENTIAL Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, contact your system administrator. Additional Information You can access the Cisco website at this URL: http://www.cisco.
CHAPTER 2 Phone Setup • Connect Footstand, page 17 • Adjust Handset Rest, page 18 • Secure Phone with Cable Lock, page 18 Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Your phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles 35 degrees to 50 degrees. Note Adjusting the footstand to the required angle may require more force than you expect.
Phone Setup Adjust Handset Rest REVIEW DRAFT - CISCO CONFIDENTIAL Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you.
Phone Setup Secure Phone with Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.
Phone Setup Secure Phone with Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 3 Basic Operations • Clean Phone Display, page 21 • Make Calls, page 22 • Navigate and Select Items, page 24 • View All Calls on Phone, page 25 • Answer Calls, page 25 • Automatically Answer Calls, page 29 • Respond to Call Waiting Notification, page 30 • Manage Calls, page 30 • Call Forward, page 32 • Mute Phone, page 33 • Hold Calls, page 33 • Set Up Call Back Notification, page 34 • Call Park, page 34 • Manage Intercom Calls, page 37 • View Phone Information, page 38 • Sign In to Cisco Unified
Basic Operations Make Calls REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Press Select. Wipe the screen with a soft, dry cloth. After cleaning, press Select again. Make Calls Predial Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial. Procedure Step 1 Step 2 Enter a number using the keypad. Go off-hook using one of the following actions: • Lift the handset.
Basic Operations Place Call Using Headset REVIEW DRAFT - CISCO CONFIDENTIAL Place Call Using Headset Procedure Step 1 Step 2 Press New Call. Step 3 Enter a number. Ensure the headset button is lit. If the headset button is not lit, press Headset .
Basic Operations Redial Number REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Dial the number. Redial Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 Step 2 To place a call from any phone line, press Redial. To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Navigate and Select Items Task Action Example Scroll to highlight an item. Press the Navigation cluster and Select button.
Basic Operations View All Calls on Phone REVIEW DRAFT - CISCO CONFIDENTIAL Task Action Press the line button. Select a line to use a calling feature (when the line has one or more active Indicators of your line selection include: calls). • The selected line is displayed on the phone screen header. Example Press the line button twice and then press Forward All to forward calls on that line. • Color of the icon (on the line label) changes to blue.
Basic Operations Answer Oldest Call First REVIEW DRAFT - CISCO CONFIDENTIAL Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines. When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time.
Basic Operations Answer Call Using PickUp REVIEW DRAFT - CISCO CONFIDENTIAL Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by: Using a group pickup number (provided by your system administrator). Dialing the number of the ringing phone. Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.
Basic Operations Answer Call Using Group PickUp and Phone Number REVIEW DRAFT - CISCO CONFIDENTIAL • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, then press PickUp. If your phone supports autopickup, you are connected to the call. Step 2 If the call rings, press Answer to connect to the call. Answer Call Using Group PickUp and Phone Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp.
Basic Operations Answer Call Using Other PickUp REVIEW DRAFT - CISCO CONFIDENTIAL Answer Call Using Other PickUp Procedure Step 1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone. If your phone supports autopickup, you are now connected to the call. Step 2 If the call rings, press Answer to connect to the call. Automatically Answer Calls Incoming calls can be answered automatically by your phone after one ring.
Basic Operations Respond to Call Waiting Notification REVIEW DRAFT - CISCO CONFIDENTIAL Respond to Call Waiting Notification Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call: • Call Waiting tone (single beep) • An amber flashing line button This feature is configured by the administrator.
Basic Operations Transfer Call to Another Number REVIEW DRAFT - CISCO CONFIDENTIAL Transfer Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. • You can redirect a single call to another number that you specify. • You can connect two calls to each other (without remaining on the line yourself). Procedure Step 1 Step 2 Verify that you are on an active call (not on hold).
Basic Operations Call Forward REVIEW DRAFT - CISCO CONFIDENTIAL Call Forward Call Forward allows you to forward calls from any line on your phone to another number. There are two types of call-forwarding features that your system administrator may set up on your phone: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to the Self Care Portal.
Basic Operations Mute Phone REVIEW DRAFT - CISCO CONFIDENTIAL Mute Phone Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Procedure Step 1 Step 2 Press Mute to turn Mute on. Press Mute again to turn Mute off. Hold Calls Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.
Basic Operations Respond to Hold Reversion Notification REVIEW DRAFT - CISCO CONFIDENTIAL Respond to Hold Reversion Notification Hold Reversion notifies you when a call is left on hold.
Basic Operations Park and Retrieve Call Using Call Park REVIEW DRAFT - CISCO CONFIDENTIAL There are two ways you can park a call: Park Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.
Basic Operations Park Call Using Assisted Directed Call Park REVIEW DRAFT - CISCO CONFIDENTIAL Park Call Using Assisted Directed Call Park If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.
Basic Operations Manage Intercom Calls REVIEW DRAFT - CISCO CONFIDENTIAL Manage Intercom Calls Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
Basic Operations Receive Intercom Call REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Step 4 Listen for the intercom alert tone, then begin speaking. Press Intercom to end the call. Receive Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.
Basic Operations Sign In to Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Step 3 Press Applications . Select Phone Information. Press Exit to return to the Applications screen. Sign In to Cisco Unified Communications Self Care Portal Your phone is a network device that can share information with other network devices in your company, including your personal computer.
Basic Operations Sign In to Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 4 Contacts • Corporate Directory, page 41 • Personal Directory, page 42 • Fast Dial, page 45 • Fast-Dial Codes with Personal Directory, page 45 • Cisco WebDialer, page 47 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. Search and Dial Contact Procedure Step 1 Step 2 Step 3 Press Contacts .
Contacts Search and Dial Contact While On Call REVIEW DRAFT - CISCO CONFIDENTIAL • From the keypad, press the number that displays in the upper right corner of the contact label. • Press Speakerphone • Press Headset . . • Pick up the handset. Search and Dial Contact While On Call Procedure Step 1 Step 2 Step 3 . Press Contacts Use the Navigation cluster and Select button to scroll and select Corporate Directory.
Contacts Sign In and Out of Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Sign In and Out of Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts . Select Personal Directory. Enter the user ID and PIN, and press Submit. Select Log Out, press Select, and then press OK. Add Personal Directory Entry from Phone Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts . Sign in to Personal Directory. Select Personal Address Book.
Contacts Dial Number from Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL • First Name • Nickname Step 5 Enter the search criteria information and press Submit. Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to Personal Directory. Select Personal Directory and search for an entry. Select the personal address book entry that you want to dial. Press Call.
Contacts Delete Personal Directory Entry REVIEW DRAFT - CISCO CONFIDENTIAL Delete Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Press Delete. You may need to press More first. Press OK to confirm the deletion. Fast Dial Fast Dial allows you dial a phone number from the Fast Dial service on your phone.
Contacts Assign Fast Dial Codes to Personal Directory Entry REVIEW DRAFT - CISCO CONFIDENTIAL Assign Fast Dial Codes to Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Select Personal Directory. Select Personal Address Book. Enter the name and press Submit. Press Select and then press FastDial. Select a number and press Select. Scroll to an unassigned fast-dial index and press Submit.
Contacts Cisco WebDialer REVIEW DRAFT - CISCO CONFIDENTIAL Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator. Use Cisco WebDialer with Another Online Corporate Directory Procedure Step 1 Step 2 Step 3 Sign in to a Cisco WebDialer-enabled corporate directory. Search for the required name and select the required number.
Contacts Sign Out of Cisco WebDialer REVIEW DRAFT - CISCO CONFIDENTIAL Sign Out of Cisco WebDialer Procedure Step 1 Step 2 Access the Make Call or Hang Up window. Select Sign Out. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 5 Call History • Call History Overview, page 49 • View Call History, page 51 • View Call Record Details, page 51 • Filter Call History , page 51 • Dial From Call History, page 52 • Edit Phone Number, page 52 • Clear Call History , page 53 • Delete Call Record , page 53 Call History Overview Call History allows you to view information about the last 150 calls on your phone. The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one.
Call History Call History Overview REVIEW DRAFT - CISCO CONFIDENTIAL Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as “(3)”) are displayed: • Incoming (Received) and outgoing (Placed) calls are grouped together. • Missed calls are grouped together in a separate group.
Call History View Call History REVIEW DRAFT - CISCO CONFIDENTIAL View Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications. Select Call History. Scroll and select a call record or call group. Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 Step 2 If you are on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates each second.
Call History Dial From Call History REVIEW DRAFT - CISCO CONFIDENTIAL Dial From Call History If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook Dialing screen. If the phone is not in idle state, perform the following steps. Procedure Step 1 Step 2 Press Applications and select Call History. Select the call record that you want to dial and perform one of the following: • Press Call. • Pick up the handset. • Press Details.
Call History Clear Call History REVIEW DRAFT - CISCO CONFIDENTIAL Clear Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications and select Call History. Select All Lines or the required line. Press Clear and then press Delete to delete the call history list. Press Cancel to go back to the Call History screen. Delete Call Record Procedure Step 1 Step 2 Step 3 and select Call History. Press Applications Highlight the individual call record or call group that you want to delete.
Call History Delete Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 6 Voicemail • Access Voicemail, page 55 • Check for Voice Messages, page 55 • Listen to Voice Messages, page 56 • Visual Voicemail, page 56 Access Voicemail Procedure Step 1 Step 2 Press Messages. Follow the voice prompts. Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. You can set up the visual message waiting lamp using the Self Care Portal. • Look for a Message icon on a line label.
Voicemail Listen to Voice Messages REVIEW DRAFT - CISCO CONFIDENTIAL Depending on your voicemail system, you might see a count of your new voice messages on the Message icon and Voicemail icon . If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon the Message icon on the line label.
CHAPTER 7 Advanced Calling Features • Conference, page 57 • Meet Me Conference, page 59 • Speed Dial, page 60 • Do Not Disturb, page 62 • Malicious Call Identification, page 63 • Extension Mobility, page 63 • Mobile Connect, page 64 • Line Status, page 66 • Custom Line Filters, page 67 • Hunt Groups, page 70 • Barge, page 71 • Call Chaperone, page 73 • Uniform Resource Identifier Dialing, page 74 • Intelligent Proximity, page 75 Conference Conference allows you to talk simultaneously with multiple partie
Advanced Calling Features Add Third Party to Conference REVIEW DRAFT - CISCO CONFIDENTIAL Add Third Party to Conference Procedure Step 1 Step 2 Start with a connected call that is not on hold. Press Conference and do one of the following: • Enter the phone number for the party you want to add and press Call. • Press a speed-dial button. • Press Speed Dial, enter a speed-dial number and press Speed Dial again. • Press Active Calls and select a call. • Select a call from the Call History.
Advanced Calling Features View Conference Participants REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Step 2 Call a new conference participant, but do not add the participant to the conference. Press Swap to toggle between the participant and the conference. View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Show Details to view a list of participants.
Advanced Calling Features Host Meet Me Conference REVIEW DRAFT - CISCO CONFIDENTIAL Host Meet Me Conference Procedure Step 1 Step 2 Step 3 Step 4 Obtain a Meet Me phone number from your system administrator. Distribute the Meet Me phone number to participants. When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me. Dial the Meet Me phone number. Join Meet Me Conference Procedure Step 1 Step 2 Dial the Meet Me phone number that the conference host provided.
Advanced Calling Features Place Call with Speed-Dial Button REVIEW DRAFT - CISCO CONFIDENTIAL Place Call with Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal. Procedure To place a call, press a speed-dial button on the left side of your phone. Use Speed-Dial Code On Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.
Advanced Calling Features Do Not Disturb REVIEW DRAFT - CISCO CONFIDENTIAL Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string: • FAC must always precede CMC in the speed-dial string. • A speed-dial label is required for speed dials with FAC and DTMF digits. • Only one comma is allowed between FAC and CMC digits in the string. Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.
Advanced Calling Features Turn DND On and Off REVIEW DRAFT - CISCO CONFIDENTIAL • The ringer on your phone • The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls. You can change your DND options from the Self Care Portal.
Advanced Calling Features Enable Extension Mobility REVIEW DRAFT - CISCO CONFIDENTIAL Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications. Select Extension Mobility (name can vary, including EM Service). Enter your user ID and PIN (provided by your system administrator). Select a device profile if prompted. Press Applications to sign out. Select Services. Select Extension Mobility. Press Yes when prompted to sign out.
Advanced Calling Features Enable Mobile Connect REVIEW DRAFT - CISCO CONFIDENTIAL Enable Mobile Connect Procedure Step 1 Step 2 Step 3 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone Procedure Step 1 Step 2 Step 3 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).
Advanced Calling Features Switch Mobile Call to Desk Phone REVIEW DRAFT - CISCO CONFIDENTIAL Switch Mobile Call to Desk Phone Procedure Step 1 Step 2 Step 3 Select a line on your desk phone. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.
Advanced Calling Features Custom Line Filters REVIEW DRAFT - CISCO CONFIDENTIAL Icon Indicator Line is ringing. (Only for Call Pickup.) Line is in a Do Not Disturb (DND) state. Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features: Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.
Advanced Calling Features Add Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists, or all calls if it does not. You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filter as a template for a new, custom filter by duplicating and then editing the duplicate filter.
Advanced Calling Features Delete Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL The currently available filter options display. Step 3 Step 4 Highlight the filter to apply and press Select. Create and manage your filters. Select Applications > Settings > Call notifications on your phone. Delete Line Filter Procedure Step 1 Step 2 Step 3 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select. Highlight the filter to be deleted and press Delete.
Advanced Calling Features Rename Line Filter REVIEW DRAFT - CISCO CONFIDENTIAL Note Step 4 Step 5 Step 6 Step 7 You cannot edit the Daily schedule filter. For more information, contact your administrator. (Optional) Enter a new name for the filter. Add or remove available lines from the filter. Click Apply. To view the filter, press Back. Rename Line Filter Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your phone, go to Applications > Settings. Highlight Call notifications, and press Select.
Advanced Calling Features Display Queue Statistics REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press QueueStatus. The Queue status window appears. Step 2 Step 3 To refresh the statistics, press Refresh. To exit, press Exit.
Advanced Calling Features Add Yourself to Call on Shared Line REVIEW DRAFT - CISCO CONFIDENTIAL Add Yourself to Call on Shared Line Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Procedure Press the red Line button for the shared line. You are added to the call. Enable Privacy on Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls.
Advanced Calling Features Dismiss Barge Alert Prompt Window REVIEW DRAFT - CISCO CONFIDENTIAL Dismiss Barge Alert Prompt Window When the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start to barge into a call. Procedure Press No to cancel the barge, or press any line or session key. The Barge Alert prompt window closes.
Advanced Calling Features Uniform Resource Identifier Dialing REVIEW DRAFT - CISCO CONFIDENTIAL stops while you set up the conference call. The recording restarts automatically when the conference call is established. Step 6 Press End Call to end the chaperoned call; all parties are disconnected. Uniform Resource Identifier Dialing You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address as a directory number; for example, bob@cisco.com.
Advanced Calling Features Intelligent Proximity REVIEW DRAFT - CISCO CONFIDENTIAL • You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or Call History. • You can initiate URI Dialing when a busy or unavailable party becomes available. • You can hide the display of the URI address information.
Advanced Calling Features Answer Mobile Call REVIEW DRAFT - CISCO CONFIDENTIAL Mobile Device Autoconnect Once you have paired your mobile device to your Cisco IP Phone, it will be automatically connect to the mobile device when it is in range, and disconnect from the mobile device when it is out of range. When the mobile device is disconnected the mobile line is removed from the Cisco IP Phone application.
Advanced Calling Features Place Mobile Call REVIEW DRAFT - CISCO CONFIDENTIAL Place Mobile Call Procedure Step 1 Step 2 Select the mobile line. Dial a ten digit number or select a contact. Mobile Audio Playout via Bluetooth Use your Cisco IP Phone to move an active call to or from your mobile device. Procedure Step 1 Step 2 To move the call from your Cisco IP Phone to your mobile device, select Move. To move the call from your mobile device to your Cisco IP Phone, select .
Advanced Calling Features Mobile Contacts and Mobile Call History Sharing REVIEW DRAFT - CISCO CONFIDENTIAL Save Bluetooth Contacts Procedure On the Bluetooth account screen, check Save. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 8 Advanced Operations • Applications, page 79 • Call Functions, page 80 • Feature Buttons and Softkey, page 83 • Survivable Remote Site Telephony Overview, page 84 Applications You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have not already accepted it. View Active Applications Procedure Step 1 Step 2 Step 3 Press Applications .
Advanced Operations Switch to Active Applications REVIEW DRAFT - CISCO CONFIDENTIAL Switch to Active Applications Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation cluster and Select button to scroll and select Running Applications. Choose a running application and press Switch To to open and use the selected application. Press Exit to close the application. Close Active Applications Procedure Step 1 Step 2 Step 3 Press Applications .
Advanced Operations Alert Calls REVIEW DRAFT - CISCO CONFIDENTIAL Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent). You interact with this feature using a programmable line key, which makes it easier to view all of the Alert Calls that are received across your phone lines. An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or make a call to this number.
Advanced Operations Forced Authorization Code REVIEW DRAFT - CISCO CONFIDENTIAL Related Topics Forced Authorization Code, on page 82 Forced Authorization Code Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number. The FAC controls access to phone numbers. For more information, contact your system administrator. When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number changes to “********”, and you hear a special tone.
Advanced Operations Feature Buttons and Softkey REVIEW DRAFT - CISCO CONFIDENTIAL • The coworker’s call displays on your screen (unless your coworker has Privacy enabled). • If you put the call on hold: • Your line button pulses green • Your coworker’s line button pulses red. • You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Name Dedicated Feature Button Hold X Programmable Feature Button Softkey Hunt Groups X Intercom X Malicious Call Identification (MCID) X X Meet Me X X Mobile Connect X X Other Pickup X X Privacy X Quality Reporting Tool (QRT) X X Redial X X Speed Dial X X Speed Dial Line Status X Mute X Support for Hold Button on USB Headset Transfer X X X (available only during a t
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Table 1: Feature Support During Failover Feature Supported New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference Yes Conference to Active Calls (Join) No Conference List No Transfer Yes Transfer to Active Calls (Direct Transfer) No Auto Answer Yes Call Waiting Yes Caller ID Yes Notes The Active Calls softkey does not display.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Supported Notes Service IRL Programmable Line Key Yes To Voicemail (iDivert) No The iDivert softkey does not display. Line Filters Partial Lines are supported but cannot be shared. Park Monitoring No The Park softkey does not display. Barge No You see the message “That feature is not currently available.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Feature Supported Shared line Yes BLF Speed Dial Yes Notes When your phone loses connectivity, your phone may display a message like this: Service interruption. Some features unavailable. Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
Advanced Operations Survivable Remote Site Telephony Overview REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 9 User Preferences • Adjust Phone Screen Brightness, page 89 • Adjust Headset Sidetone, page 90 • Change Ringtone, page 90 • Change Wallpaper, page 91 • Change Font Size, page 91 • Charge Your Mobile Device, page 92 • Phone Services, page 93 • Line Settings, page 94 Adjust Phone Screen Brightness You can adjust your phone screen brightness level. Procedure Step 1 Step 2 Step 3 . Press Applications Use the Navigation cluster and Select button to scroll and select Settings. Select Brightness.
User Preferences Adjust Headset Sidetone REVIEW DRAFT - CISCO CONFIDENTIAL Adjust Headset Sidetone If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify the volume of your headset from your phone. Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation cluster and Select button to select Settings. Select Headset Sidetone.
User Preferences Change Wallpaper REVIEW DRAFT - CISCO CONFIDENTIAL Change Wallpaper Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation cluster and Select button to scroll and select Settings.
User Preferences Charge Your Mobile Device REVIEW DRAFT - CISCO CONFIDENTIAL Configuration Setting Line Label Call Session: Caller Call Session: Caller Call History Name Number Tiny Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation cluster and Select button to scroll and select Settings. Select Font Size. Choose Huge, Large, Regular,Small or Tiny and press Set. Press Exit to return to the Settings screen.
User Preferences Phone Services REVIEW DRAFT - CISCO CONFIDENTIAL ◦Galaxy S4 series When charging your mobile device using your Cisco IP Phone, the following conditions apply: • When you plug-in a tablet, it takes about 3 seconds for the charging to begin and once it gets fully charged/nearly fully charged the charging icon is not displayed and the battery capacity may decrease over time. Note You will notice this behavior if You can rectify this by unplugging and re-plugging in your device.
User Preferences Line Settings REVIEW DRAFT - CISCO CONFIDENTIAL Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings. You can change your line settings using the Cisco Unified Communications Self Care Portal.
CHAPTER 10 Accessories • Accessory List, page 95 • View Accessories List, page 96 • View Accessories Details, page 96 • USB Devices, page 97 • Set Up Wideband for Analog Headset, page 97 • Bluetooth Headsets, page 97 • USB Headsets, page 101 Accessory List Your phone supports accessories from Cisco and third-party manufacturers.
Accessories View Accessories List REVIEW DRAFT - CISCO CONFIDENTIAL Accessory Type Cisco IP Phone 8841 8851 8861 Microphone External PC — — X Speakers External PC — — X View Accessories List You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list, by default, contains an analog headset that can be set up to enable wideband. Procedure Step 1 Step 2 Step 3 PressApplications .
Accessories USB Devices REVIEW DRAFT - CISCO CONFIDENTIAL • Configured Status Step 4 Step 5 Press Setup to configure the selected accessory for your phone. Press Exit to return to the Applications screen. USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count.
Accessories Bluetooth Headsets REVIEW DRAFT - CISCO CONFIDENTIAL The Cisco IP Phone 8851 and 8861 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range.
Accessories Add Bluetooth Accessory REVIEW DRAFT - CISCO CONFIDENTIAL Add Bluetooth Accessory Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer. (For Cisco IP Phone 8851 and 8861 only.) Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Select Add Bluetooth Accessory.
Accessories Disconnect Bluetooth Accessory REVIEW DRAFT - CISCO CONFIDENTIAL (For Cisco IP Phone 8851 and 8861 only.) Procedure Step 1 Step 2 Step 3 Step 4 . Press Applications Use the Navigation cluster and Select button to scroll and select Settings. Select Bluetooth. Press On . The Bluetooth icon Step 5 Step 6 Step 7 Step 8 Step 9 appears on the phone screen header. (Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory. .
Accessories USB Headsets REVIEW DRAFT - CISCO CONFIDENTIAL USB Headsets (For Cisco IP Phones 8851 and 8861 only.) Your phone supports USB headset devices attaching to all USB ports including side USB, back USB and KEM USB Port. Draft comment: Need to apply the in10227 to the KEM USB Port.
Accessories USB Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 11 Frequently Asked Questions • Why Can't I See All Active Calls on My Phone?, page 103 • How Do I Redirect an Incoming Call?, page 104 • How Do I Silence a Ringing Call If I'm On a Call?, page 104 • How Do I Resume a Call That is On Hold?, page 104 • What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?, page 105 • Why Do Softkeys Keep Changing?, page 105 • What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?, page 105 • What Should
Frequently Asked Questions How Do I Redirect an Incoming Call? REVIEW DRAFT - CISCO CONFIDENTIAL Answer When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. How Do I Redirect an Incoming Call? Question How do I redirect an incoming call when I am on a call? Answer To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert.
Frequently Asked Questions What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? REVIEW DRAFT - CISCO CONFIDENTIAL What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? Question What is the difference between the buttons on the left and those on the right of the screen? Answer Your phone has feature buttons on the left and call session buttons on the right.
Frequently Asked Questions What Should I Do If I Accidentally Press a Button While on a Call? REVIEW DRAFT - CISCO CONFIDENTIAL What Should I Do If I Accidentally Press a Button While on a Call? Question What should I do if I accidentally press a button while on a call? Answer If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed.
Frequently Asked Questions How Do I Connect Two Calls and then Drop from the Line Myself? REVIEW DRAFT - CISCO CONFIDENTIAL How Do I Connect Two Calls and then Drop from the Line Myself? Question How do I connect two calls and then drop from the line myself? Answer When you are on an active call (not on hold), do the following: 1 Press Transfer and enter the transfer recipient’s phone number in one of these ways: • Press the session button of a held call. • Enter the transfer recipient’s phone number.
Frequently Asked Questions How Can I Combine Two Calls Into a Single Conference Call? REVIEW DRAFT - CISCO CONFIDENTIAL Answer Yes, before completing a conference or transfer, you can press Release or Cancel to cancel it. How Can I Combine Two Calls Into a Single Conference Call? Question How can I combine two calls on hold into a single conference call? Answer Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one cal, and then: 1 Press Conference .
CHAPTER 12 Troubleshooting • Missing Alert Calls Button, page 109 • Missing All Calls Button, page 109 • Cannot Sign In to Personal Directory, page 110 • Cannot Access Self Care Portal, page 110 • Security Error Message, page 110 • Report Phone Problems, page 111 • Documentation, Service Requests, and Additional Information, page 111 Missing Alert Calls Button Issue I would like to use the Alert Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator.
Troubleshooting Cannot Sign In to Personal Directory REVIEW DRAFT - CISCO CONFIDENTIAL Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function. Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the primary line button functionality.
Troubleshooting Report Phone Problems REVIEW DRAFT - CISCO CONFIDENTIAL Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Report Phone Problems Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call.
Troubleshooting Documentation, Service Requests, and Additional Information REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 13 Product Safety and Security • Safety and Performance Information, page 113 • FCC Compliance Statements, page 114 • Cisco Product Security Overview, page 115 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety and Security Bluetooth Wireless Headset Performance REVIEW DRAFT - CISCO CONFIDENTIAL • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors.
Product Safety and Security FCC Receivers and Class B Digital Statement REVIEW DRAFT - CISCO CONFIDENTIAL FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Safety and Security Cisco Product Security Overview REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 14 Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 117 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
Warranty Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.
