User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
Answer
When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are
sorted from oldest to newest, with the oldest call at the top of the list.
How Do I Redirect an Incoming Call?
Question
How do I redirect an incoming call when I am on a call?
Answer
To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press Divert.
Otherwise press Divert to redirect the current, active call.
How Do I Silence a Ringing Call If I'm On a Call?
Question
How do I silence a ringing call, if I'm on a call?
Answer
You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to
the target number (voice mail or predetermined number set up the system administrator).
How Do I Resume a Call That is On Hold?
Question
How do I resume a call that is on hold?
Answer
To resume a call on hold, you can use any of the following methods:
•
Press the pulsing green session button.
•
Press the call session on the phone display.
•
Press Resume.
•
Highlight the call by using the Navigation cluster and press Select button.
•
Press Hold.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Frequently Asked Questions
How Do I Redirect an Incoming Call?
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