User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
What Is the Difference Between Buttons on the Left and Those
on the Right of the Screen?
Question
What is the difference between the buttons on the left and those on the right of the screen?
Answer
Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to
access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related
tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the session
buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation,
such as Hebrew and Arabic.
Why Do Softkeys Keep Changing?
Question
Why do the softkeys keep changing?
Answer
Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
What Is the Best Way to Look at Calls When I Have a Shared
Line or Multiple Lines?
Question
What is the best way to look at calls when I have a shared line or multiple lines?
Answer
If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in
chronological order (oldest first). If you do not have an All Calls button, contact your system administrator
to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls
button.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Frequently Asked Questions
What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
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