User's Manual

Table Of Contents
Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the primary line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the primary line button functionality.
Cannot Sign In to Personal Directory
Problem
You are unable to sign in to your personal directory.
Possible Cause
You are using your password to sign in, not your personal identification number (PIN).
Your PIN needs to be reset.
Solution
Use your PIN, not your password.
Contact your system administrator.
Cannot Access Self Care Portal
Problem
You are unable to access your Self Care Portal.
Possible Cause
Your password needs to be reset or your administrator may have changed your access to the pages.
Solution
Contact your system administrator.
Security Error Message
Problem
Your phone displays Security Error.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Troubleshooting
Cannot Sign In to Personal Directory
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