User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
ExampleActionTask
Press the line button twice and then press
Forward All to forward calls on that line.
Press the line button.
Indicators of your line selection include:
•
The selected line is displayed on the
phone screen header.
•
Color of the icon (on the line label)
changes to blue.
Select a line to use a calling feature
(when the line has one or more active
calls).
View All Calls on Phone
All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your
phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.
You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:
•
All active calls display on one place, making it easy to view and interact with calls on any line.
•
When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of
a shared line for dialing.
•
You can press the flashing amber session button to answer a ringing call on any line. You do not need
to first select the line with the ringing call before answering it.
Your system administrator sets up the All Calls button depending on your call-handling needs and work
environment.
The All Calls button is the session key with an associated icon
. When the icon changes to , you have
missed a call. Press the (icon) to view the call history information for the missed call.
Your system administrator can also set up your primary line to automatically display all calls. Your system
administrator can also set up your phone so that after a call completes, the primary line with the All Calls
view displays.
Procedure
Step 1
To view all calls, press All Calls.
Step 2
If you do not see the All Calls button, press Primary Line.
Answer Calls
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
25
Basic Operations
View All Calls on Phone
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