User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
Call Forward
Call Forward allows you to forward calls from any line on your phone to another number.
There are two types of call-forwarding features that your system administrator may set up on your phone:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set up
Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to the
Self Care Portal.
•
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is set up from the
Self Care Portal.
When forwarding calls from your phone:
•
Enter the call forward target number exactly as you would dial it from your phone. For example, enter
an access code or the area code, if necessary.
•
Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled,
the call rings as usual.
•
Your system administrator can set up other call-forward options that do the following:
◦
Allow calls placed from the call forward target number to your phone to ring through, rather than
be forwarded.
◦
Prevent you from creating a call-forward loop or exceeding the maximum number of links in a
call forwarding chain.
Forward All Calls
Procedure
Step 1
On any idle line from which you want to forward your calls, press Forward All.
Step 2
Enter a phone number, or select an entry from the Call History list.
Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.
Step 3
To verify that your calls are forwarded, look for:
•
A Forward All
icon in the line label.
•
The forwarding information in the header.
Step 4
To cancel call forwarding, press Forward Off.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
32
Basic Operations
Call Forward
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