User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
Procedure
Step 1
Press Mute
to turn Mute on.
Step 2
Press Mute again to turn Mute off.
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
You can put a call on hold by pressing Hold.
Swap Between Active and Held Calls
Use the line buttons to swap between holding and connected calls.
Procedure
If you have a held call and an active call, press the line button for the held call to resume that call and place
the other call on hold automatically.
Put Call on Hold by Answering New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
Procedure
Step 1
Press the flashing amber Line button.
Step 2
Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Basic Operations
Mute Phone
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