User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
Step 3
Listen for the intercom alert tone, then begin speaking.
Step 4
Press Intercom to end the call.
Receive Intercom Call
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Procedure
Step 1
When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,
and your phone answers the intercom call with mute activated. You can handle the intercom call in one of
these ways:
•
Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in
continues simultaneously. In whisper mode, the intercom caller cannot hear you.
•
Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.
Step 2
Press Intercom to end the call.
View Phone Information
Phone Information allows you to view the following model information for your phone:
•
Model Number
•
MAC Address
•
Active Load ID
•
IP Address
•
Active Server
•
Stand-by-Server
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Basic Operations
Receive Intercom Call
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