User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
View Call History
Procedure
Step 1
Press Applications.
Step 2
Select Call History.
Step 3
Scroll and select a call record or call group.
Step 4
Press Exit to return to the Applications screen.
View Call Record Details
Procedure
Step 1
If you are on a connected call, press Show Details to show the Call Details screen. This screen displays single
call information and call duration and updates each second.
Step 2
If you are not on a connected call, follow the steps below.
a)
Press Applications
and select Call History.
b) Select a call record or group and press Details.
When you are on a call record, you can keep the Navigation cluster and Select button highlighted
to display the call details.
Note
c) Press Return to return to the Call History screen.
d) Press Exit to return to the Applications screen.
Filter Call History
Procedure
Step 1
Press Applications
and select Call History.
Step 2
Select the required phone line and view the individual calls or call groups for that line and press Missed Calls.
Step 3
Press Exit to return to the Applications screen.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
51
Call History
View Call History
REVIEW DRAFT - CISCO CONFIDENTIAL