User's Manual

Alert Calls
The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).
You interact with this feature using a programmable line key, which makes it easier to view all of the Alert
Calls that are received across your phone lines.
An Alert Call is a specific phone number that you consider important and want to be alerted to when you
receive a call from or make a call to this number.
System administrators set up the Alert Calls button. For more information, contact your system administrator.
Actionable Incoming Call Alert
The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an
incoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,
ignore, or divert the call.
Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Note
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time.
If an incoming call has been call forwarded from another phone, you may see additional information in the
call toast to identify that the call has been forwarded. Your system administrator controls the amount of
additional information displayed. Additional information can identify the person who forwarded the call to
you and the caller information.
Client Matter Code
Your administrator may require that you enter a Client Matter Code (CMC) after you dial a phone number.
The CMC can be used for accounting or billing codes. For more information, contact your system administrator.
When you need to enter a CMC, the phone displays Enter Client Matter Code, the dialed number
changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Advanced Operations
Alert Calls
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