User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
Related Topics
Forced Authorization Code, on page 82
Forced Authorization Code
Your administrator may require that you enter a Forced Authorization (FACC) after you dial a phone number.
The FAC controls access to phone numbers. For more information, contact your system administrator.
When you need to enter an FAC, the phone displays Enter Authorization Code, the dialed number
changes to “********”, and you hear a special tone. Enter the FAC for the call using the keypad. For security
reasons, the phone displays a “*” instead of the number entered.
Related Topics
Client Matter Code, on page 81
Secure and Nonsecure Indication Tones
When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After a
phone is protected, it can be configured to play an indication tone at the beginning of a call.
You will hear these secure or nonsecure indication tones only on protected phones. If the overall call status
changes during the call, the protected phone plays the appropriate tone.
When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the
type of tone the protected phone plays:
•
If end-to-end secure media is established and the call status is secure, the phone plays the secure indication
tone (three long beeps with pauses)
•
If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure
indication tone (six short beeps with brief pauses)
•
When the Play Secure Indication Tone option is disabled, no tone plays.
For more information, contact your system administrator.
Shared Lines
Shared lines allow you to use one phone number for multiple phones and either you or your coworker can
answer the call. When the line flashes red, your coworker can pick up the call.
If you share a line with a coworker:
•
When a call comes in on the shared line:
•
Your phone rings and the line button flashes amber.
•
Your coworker's phone rings and the line button flashes amber.
•
When your coworker has a call on the shared line:
•
The shared line button on your phone appears solid red to indicate that the line is in-use remotely.
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
82
Advanced Operations
Forced Authorization Code
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