User's Manual
Table Of Contents
- Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
- Contents
- Getting Started
- Phone Setup
- Basic Operations
- Clean Phone Display
- Make Calls
- Navigate and Select Items
- View All Calls on Phone
- Answer Calls
- Automatically Answer Calls
- Respond to Call Waiting Notification
- Manage Calls
- Call Forward
- Mute Phone
- Hold Calls
- Set Up Call Back Notification
- Call Park
- Manage Intercom Calls
- View Phone Information
- Sign In to Cisco Unified Communications Self Care Portal
- Contacts
- Call History
- Voicemail
- Advanced Calling Features
- Conference
- Meet Me Conference
- Speed Dial
- Do Not Disturb
- Malicious Call Identification
- Extension Mobility
- Mobile Connect
- Line Status
- Custom Line Filters
- Hunt Groups
- Barge
- Call Chaperone
- Uniform Resource Identifier Dialing
- Intelligent Proximity
- Advanced Operations
- User Preferences
- Accessories
- Frequently Asked Questions
- Why Can't I See All Active Calls on My Phone?
- How Do I Redirect an Incoming Call?
- How Do I Silence a Ringing Call If I'm On a Call?
- How Do I Resume a Call That is On Hold?
- What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
- Why Do Softkeys Keep Changing?
- What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines?
- What Should I Do If I Accidentally Press a Button While on a Call?
- How Do I Check Missed Calls?
- How Do I Exit from a Running Application?
- How Do I Connect Two Calls and then Drop from the Line Myself?
- What Does the Swap Softkey Do?
- How Do I Cancel a Conference or Transfer After I Start It?
- How Can I Combine Two Calls Into a Single Conference Call?
- Why Does My Phone Not Wake Up?
- What Do Four Rings in Succession Mean?
- Troubleshooting
- Product Safety and Security
- Warranty
• The coworker’s call displays on your screen (unless your coworker has Privacy enabled).
•
If you put the call on hold:
•
Your line button pulses green
• Your coworker’s line button pulses red.
•
You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into
a conference. To barge, press the red session button for the remote in-use call on the shared line.
Feature Buttons and Softkey
Depending on how your system administrator set up your phone, some features included in this guide may
not be available to you.
The following table provides information about some of the features that are available on softkeys and dedicated
feature buttons and some that your system administrator can set up on programmable feature buttons. Features
that appear on softkeys are set up by your system administrator.
SoftkeyProgrammable
Feature Button
Dedicated Feature
Button
Feature Name
XAlert Calls
XAll Calls
XAnswer
XAssured Services for SIP Lines
XXCall Back
XXCall Forward All
XXCall Park
XCall Park Line Status
XXCall Pickup
XCall Pickup Line Status
X (available only while
on a conference)
XConference
XDivert
XDo Not Disturb
XXGroup Pickup
Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
83
Advanced Operations
Feature Buttons and Softkey
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