Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) First Published: November 11, 2011 Last Modified: December 08, 2011 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Overview 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 1 Phone Screen 4 Phone with a Single Line 5 Phone with Multiple Lines 6 Power-Save Mode 7 Phone Connections 7 Footstand 8 Adjusting the Handset Rest 10 Operating Your Phone 11 Soft Key Descriptions 12 Ad-hoc Conference 13 Answer a Call 14 Auto Answer 14 Busy Lamp Field 14 cBarge 14 Call History 15 Clear Call History 15 Delete a Call Record From Call History 16 Edit Number From Call History 16 Filter Call History 16 Place a Cal
Contents Park and Retrieve a Call Using Manual Directed Call Park 20 Call Pickup 21 Directed Call Pickup 21 Group Pickup 21 Call Waiting 21 Conference 22 Conflist 22 Distinctive Ring 23 Do Not Disturb 23 Turn DND On and OFF 23 End a Call 23 Extension Mobility 24 Enable Extension Mobility 24 Hold/Resume a Call 24 Hold Reversion 24 Hunt Group 25 Sign In and Out of a Hunt Group 25 Immediate Divert 25 Immediate Divert Enhanced 25 Intercom 25 Missed Call 26 Mobility 26 Mute a Call 26 My Phone Apps 27 On-hook Pr
Contents Search for an Entry in Personal Directory 31 Sign In and Out of Personal Directory 32 Place a Call 32 Place a MeetMe Conference Call 33 Privacy 33 Preferences 33 Redial a Number 33 Ring Setting 33 Shared Lines 34 Speed Dial 35 Place a Call with a Speed-Dial Button 35 Switching Between Calls on Different Lines 35 Transfer a Call 35 Video Calls 35 Voicemail 36 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.
Contents Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.
CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 8941 and 8945. The Cisco Unified IP Phone 8941 has two lines and the 8945 has four lines. • Physical Description of Cisco Unified IP Phone 8941 and 8945, page 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 Your phone provides quick access to your phone lines, features, and call sessions.
Overview Physical Description of Cisco Unified IP Phone 8941 and 8945 Name Description 1 Phone screen Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line label. 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens.
Overview Physical Description of Cisco Unified IP Phone 8941 and 8945 Name Description 6 Conference button Initiates the conference call. 7 Hold button Places the call on hold. 8 Transfer button Transfers active calls to another extension. 9 Redial button Redials a call. 10 Dial pad Functions as traditional telephone keypad and allows you to enter letters, and choose menu items (by entering the item number). 11 Speaker button Toggles speaker on and off.
Overview Phone Screen Name 20 Line buttons Description Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features) • Call features (for example, a Privacy button) Buttons light to indicate status: • • • 21 Handset rest Amber Green Red —Privacy in use, one-way intercom call, or DND active —Active call, answering call or held call on this line —Remote line in use or par
Overview Phone Screen Phone with a Single Line 1 Line label Displays the line phone information. 2 Header Displays the date, time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the soft keys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or NewCall soft keys while you are on a call.
Overview Phone Screen 5 Soft keys Soft key options for the selected (highlighted) call only. If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the soft key options may change. Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.
Overview Power-Save Mode 3 Session label (with Connected Call icon) Displays information (such as call status and duration) about a connected call associated with the selected line. 4 Session labels (with Held Display information (such as call status and duration) about held calls Call icons) associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.
Overview Footstand 1 DC adapter port (DC48V) 5 Access port (10/100/1000 PC) for connecting your phone to your computer 2 AC-to-DC power supply (optional) 6 Handset port 3 AC power wall plug (optional) 7 Analog headset port (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.
Overview Footstand 1 Note Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.
Overview Adjusting the Handset Rest Adjusting the Handset Rest You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab halfway (180 degrees). Hold the tab between two fingers, with the small notches (in the corners) facing you. Make sure the tab lines up evenly with the slot in the cradle.
CHAPTER 2 Operating Your Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Note Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information.
Operating Your Phone Soft Key Descriptions • Immediate Divert, page 25 • Intercom, page 25 • Missed Call, page 26 • Mobility, page 26 • Mute a Call, page 26 • My Phone Apps, page 27 • On-hook Predialing, page 27 • Phone Applications, page 27 • Phone Contact, page 28 • Place a Call, page 32 • Place a MeetMe Conference Call, page 33 • Privacy, page 33 • Preferences, page 33 • Redial a Number, page 33 • Ring Setting, page 33 • Shared Lines, page 34 • Speed Dial, page 35 • Switching Between Calls on Different
Operating Your Phone Ad-hoc Conference Soft Key Function Cancel Cancels the last selection. Clear List Clears the entire call history on the phone. Confrn Connects callers to a conference call. Delete Deletes call records from call history. Dial Dials the displayed number. DND Enables and disables the audio and visual indication of an incoming call. Edit Edits an entry. Exit Exits from the current selection.
Operating Your Phone Answer a Call There are three types of Ad-hoc conference: 1 Consultative conference—The conference creator commits after consultative party has been connected. 2 Early conference—The conference creator commits while consultative party is ringing. 3 Connected conference—The conference creator joins two pre-existing active calls.
Operating Your Phone Call History Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.
Operating Your Phone Delete a Call Record From Call History Delete a Call Record From Call History Procedure Step 1 Press the Applications button Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view. Step 4 Step 5 Highlight the call you want to delete. Press the Del Call soft key. (You may need to press the More soft key first.
Operating Your Phone Place a Call from Call History Step 5 To view all calls in the Call History screen, press the All Calls soft key. Step 6 Press the Exit soft key to return to the Call History screen. Place a Call from Call History Procedure Step 1 Press the Applications button Step 2 Select Call History. (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view.
Operating Your Phone View Call Record Details View Call Record Details Procedure Step 1 Press the Applications button. Step 2 Select Call History (use the Navigation pad and Select button to scroll and select). Step 3 Select a call record or group and press the ViewDetails soft key (you may need to press the More soft key first).
Operating Your Phone Call Park Procedure Step 1 Press the Forward All soft key. Step 2 Enter the number to forward. Note If forward is turned on and there are unheard voicemails, the white “call forward” icon with a red background is shown. Call Park Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve from another phone (for example, a phone at a co-worker’s desk or in a conference room).
Operating Your Phone Park and Retrieve a Call using Assisted Direct Call Park Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number. If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone.
Operating Your Phone Call Pickup Example: If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789. Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. There are three ways you can pick up a call: 1 Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.
Operating Your Phone Conference • Call waiting tone (single beep) • An amber flashing line button Note If the two calls were placed on hold, when you press the line key, the call that is highlighted will be resumed. This is the only time that the line key function maps to the highlighted session. Use one of the following methods to receive the call: • Press the line key LED. • Press the Answer soft key. • Press the Select hard key.
Operating Your Phone Distinctive Ring The conference initiator can use the conference list to eject participants with a low security status. Distinctive Ring You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Operating Your Phone Extension Mobility Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable Extension Mobility Procedure Step 1 Press the Applications button Step 2 Select My Phone App.
Operating Your Phone Hunt Group Hunt Group Hunt groups are used to share the call load in organizations that receive a large number of incoming calls. Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.
Operating Your Phone Missed Call Missed Call When there are missed calls on the phone, an indicator for missed call info will appear next to the line info. Upon viewing Call history > Missed calls, the indicator icon should disappear. The missed call indicator is always shown as long as the focus is not on that line. Mobility Mobility allows you to transfer a call from an IP Phone to your mobile phone. Note Contact your system administrator to enable/disable the mobility feature on your IP Phone.
Operating Your Phone My Phone Apps My Phone Apps My Phone Apps provides an interface for users to do the following tasks right on the phone: • Add, Delete, and Modify speed dials • Add, Delete, and Modify fast dials • Add, Delete, and Modify BLF speed dials • Set SNR number Procedure Step 1 Access Phone Services. Step 2 Select My Phone Apps. Step 3 Select a service from the My Phone Apps submenu and follow the instructions.
Operating Your Phone Phone Contact 6 Preferences 7 Services 8 Upgrade Screen Phone Contact The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts. You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
Operating Your Phone Personal Directory • Pick up the handset. Search for and Dial a Contact While on a Call Procedure Step 1 Press the Contacts button. Step 2 Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) Step 3 Select one or both of these search criteria to search for a co-worker: • First Name • Last Name Step 4 Step 5 Enter the search criteria information. Press the Dial soft key.
Operating Your Phone Personal Directory Step 4 Press the Submit soft key. Step 5 Press the Newsoft key (you may need to press the More soft key first). Step 6 Step 7 Enter the nickname information (you can also enter a name). Press the Phones soft key and enter the phone numbers. Include any required access codes such as a 9 or 1. Step 8 Press the Submit soft key to add the entry to your personal directory. Dial a Number from Personal Directory Procedure Step 1 Press the Contacts button.
Operating Your Phone Personal Directory Edit a Personal Directory Entry Procedure Step 1 Press the Contacts button. Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Press the Select soft key. Step 5 Press the Edit soft key. Step 6 Step 7 Modify the entry information. Press the Phones soft key to modify a phone number. Step 8 Press the Update soft key. Search for an Entry in Personal Directory Procedure Step 1 Press the Contacts button.
Operating Your Phone Place a Call Sign In and Out of Personal Directory Procedure Step 1 Press the Contacts button. Step 2 Select Personal Directory (use the Navigation pad and Select button to scroll and select). Step 3 Step 4 Enter your user ID and PIN (provided by your system administrator). Press the Submit soft key. Step 5 Select Log Out. Step 6 Press the Select soft key. Step 7 Press the OK soft key to sign out. You are logged out automatically after a certain amount of time.
Operating Your Phone Place a MeetMe Conference Call Place a MeetMe Conference Call Procedure Step 1 Step 2 Step 3 Step 4 Obtain a MeetMe conference number from your system administrator Distribute the MeetMe conference number to all the participants. Go off-hook. Press the MeetMe soft key. Step 5 Dial the MeetMe conference number. All other participants can join the meeting by dialing into the MeetMe conference number.
Operating Your Phone Shared Lines Procedure Step 1 On your User Options web page, choose User Options > Device. Step 2 Step 3 Select a phone from the Name drop-down menu. Click Line Settings. Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus.
Operating Your Phone Speed Dial ◦ Your co-worker’s line button turns red. When button is red, that line cannot be used to barge in on the call or used to make another call. • If you put the call on hold: ◦ Your line button flashes green ◦ Your co-worker’s line button flashes red. • When the line flashes red, your co-worker can pick up the call. Speed Dial Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Operating Your Phone Voicemail The following are the functionality found within the video calling feature, either in the form of soft keys or hard keys: • PIP—The PIP soft key is represented by an icon. The icon has 5 states (Right bottom, Right top, Left top, Left bottom, and PIP off) and pressing the soft key executes the displayed PIP state and updates the icon to reflect the next PIP state. The PIP soft key is a sticky setting and the state is remembered across sessions.
