EFT DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 8941 and 8945 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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EFT DRAFT - CISCO CONFIDENTIAL Contents Your Phone 1 Cisco Unified IP Phone 8941 1 Phone Connections 1 Footstand 3 Buttons and Hardware 4 Phone Screen 7 Phone with a Single Line 7 Phone with Multiple Lines 8 Power-Save Mode 11 Handset Rest 11 Cisco Unified IP Phone 8945 12 Phone Connections 12 Bluetooth 14 Footstand 15 Buttons and Hardware 16 Phone Screen 19 Phone with a Single Line 19 Phone with Multiple Lines 20 Power-Save Mode 23 Handset Rest 23 Applications 25 Phone Applications 25 Call History 25 View
EFT DRAFT - CISCO CONFIDENTIAL Clear Call History 27 Delete Call Record From Call History 28 Preferences 28 Ringtones 28 Brightness 28 Camera Settings 29 Bluetooth 30 Accessories 30 View Accessories List 30 View Accessory Details 30 Add Bluetooth Accessory 31 Delete Bluetooth Accessory 31 Connect Bluetooth Accessory 32 Disconnect Bluetooth Accessory 32 Administrator Settings 32 Phone Information 32 View Phone Information 33 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact
EFT DRAFT - CISCO CONFIDENTIAL Answer 44 Answer Your Oldest Call First 45 Auto Answer 45 Auto Answer with Your Headset 45 Auto Answer with Your Speakerphone 45 Barge 45 Add Yourself to a Call on a Shared Line 45 Call Back 45 Set up a Call Back Notification 46 Call Forward All 46 Forward Calls on Your Phone 47 Call Park 47 Park and Retrieve a Call Using Park 48 Park and Retrieve a Call Using Assisted Directed Call Park 48 Park and Retrieve a Call Using Manual Directed Call Park 48 Call Pickup 49 Answer a Ca
EFT DRAFT - CISCO CONFIDENTIAL Fast Dial 54 Place a Call with a Fast-Dial Button 55 Hold 55 Hold and Resume a Call 55 Swap Between Holding and Active Calls 55 Put a Call on Hold by Answering a New Call 55 Determine if a Shared Line is on Hold 56 Remote Hold 56 Hold Reversion 56 Respond to a Hold Reversion Notification 56 Hunt Groups 56 Sign In and Out of a Hunt Group 57 Intercom 57 Place a Dedicated Intercom Call 57 Place a Dialable Intercom Call 57 Receive an Intercom Call 58 Line Status 58 Line Status In
EFT DRAFT - CISCO CONFIDENTIAL Dialing an International Number 63 Privacy 63 Enable Privacy on a Shared Line 63 Quality Reporting Tool 63 Report Problems on Your Phone 64 Redial 64 Redial a Number 64 Secure and Nonsecure Indication Tone 64 Shared Lines 65 Silent Monitoring and Recording 65 Speed Dial 65 Place a Call with a Speed-Dial Button 66 Place a Call with a Speed-Dial Code 66 Use a Speed-Dial Code On Hook 66 Use a Speed-Dial Code Off Hook 66 Transfer 66 Transfer a Call to Another Number 67 Swap Betwe
EFT DRAFT - CISCO CONFIDENTIAL Change the Ring Settings Per Line 74 Change or Create a Line Text Label for Your Phone Display 74 Speed Dial on the Web 75 Set Up Speed-Dial Buttons 75 Set Up Speed-Dial Codes 75 Phone Services 75 Subscribe to a Service 76 Search for Services 76 Change or End Services 76 Change a Service Name 76 Add a Service to an Available Programmable Feature Button 76 User Settings 77 Change Your Browser Password 77 Change Your PIN 77 Change the Language for Your User Options Web Pages 77
EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting 85 Frequently Asked Questions 85 Troubleshooting Tips 87 Personal Directory 88 User Options 88 Product Safety, Security, Accessibility, and Related Information 91 Safety and Performance Information 91 Power Outage 91 External Devices 91 Bluetooth Wireless Headset Performance 92 FCC Compliance Statements 92 FCC Part 15.
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EFT DRAFT - CISCO CONFIDENTIAL Your Phone This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945. Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features: • Phone connections • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
236959 EFT DRAFT - CISCO CONFIDENTIAL 1 3 7 2 6 5 4 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 1 2 236960 2 1 Insert the curved connectors into the lower slots. Note 2 Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
EFT DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen. 4 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.
EFT DRAFT - CISCO CONFIDENTIAL 13 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Screen The way that your system administrator sets up your phone determines what is displayed on your phone screen. Phone with a Single Line 1 2 3 236998 4 5 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
EFT DRAFT - CISCO CONFIDENTIAL 3 Session button label Displays information (such as phone number and duration) about a (for connected call) connected call on the line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 4 Session button label Displays information (such as phone number and duration) about a held (for held call) call on the line.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 2 3 236999 4 5 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
EFT DRAFT - CISCO CONFIDENTIAL 4 Session labels (with Held Call icons) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. 5 Softkeys Softkey options for the selected call only.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Power-Save Mode Depending on how your system administrator sets up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall.
EFT DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features: • Phone connections • Bluetooth • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
EFT DRAFT - CISCO CONFIDENTIAL 236959 Your Phone 1 3 7 2 6 5 4 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
EFT DRAFT - CISCO CONFIDENTIAL Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 1 2 236960 2 1 Note Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
EFT DRAFT - CISCO CONFIDENTIAL Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (These buttons are also called Line buttons.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone screen. 4 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field.
EFT DRAFT - CISCO CONFIDENTIAL 13 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is selected (for example, by picking up the handset).
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with a Single Line 1 2 3 236998 4 5 Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
EFT DRAFT - CISCO CONFIDENTIAL 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line. 3 Session button label (for connected call) Displays information (such as phone number and duration) about a connected call on the line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 2 3 236999 4 5 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
EFT DRAFT - CISCO CONFIDENTIAL 4 Session label (with Held Call icon) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall.
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EFT DRAFT - CISCO CONFIDENTIAL Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Accessories (For Cisco Unified IP Phone 8945 only.) • Administrator Settings (for system administrators only). • Phone Information Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one.
EFT DRAFT - CISCO CONFIDENTIAL Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list. A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator. View Call History 1. Press the Applications button . 2. Select Call History.
EFT DRAFT - CISCO CONFIDENTIAL Applications 3. To sort calls for a specific phone line, select that phone line and view the individual calls or calls groups for that line. 4. To sort by missed calls for the selected line, press the Missed Calls softkey. 5. Press the Exit softkey to return to the Applications screen. Dial From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3.
EFT DRAFT - CISCO CONFIDENTIAL Delete Call Record From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Highlight the individual call record or call group that you want to delete. 4. Press the Delete softkey. (You may need to press More softkey first.) For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message appears to verify that you want to delete the entire group of calls.
EFT DRAFT - CISCO CONFIDENTIAL Applications Adjust the Brightness 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Brightness. – To increase brightness, press the up arrow on the Navigation pad. – To decrease brightness, press the down arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit.
EFT DRAFT - CISCO CONFIDENTIAL Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Turn On Bluetooth (For Cisco Unified IP Phone 8945 only.) 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Bluetooth. 4. Press the Yes softkey. The Bluetooth icon appears on the phone screen header.
EFT DRAFT - CISCO CONFIDENTIAL Applications A list of phone accessories is displayed. 3. Select an accessory from list and press the Details softkey. The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details: – Device Name – Device Type – Configured Status 4. Press the Setup softkey to configure the selected accessory for your phone. 5.
EFT DRAFT - CISCO CONFIDENTIAL Connect Bluetooth Accessory (For Cisco Unified IP Phone 8945 only.) Before You Begin Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and press the Connect softkey.
EFT DRAFT - CISCO CONFIDENTIAL Applications View Phone Information 1. Press the Applications button . 2. Select Phone Information. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
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EFT DRAFT - CISCO CONFIDENTIAL Contacts Phone Contacts The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
EFT DRAFT - CISCO CONFIDENTIAL – Press the Headset button . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker: – First Name – Last Name 4. Enter the search criteria information and press the Search softkey. 5. Press the Dial softkey.
EFT DRAFT - CISCO CONFIDENTIAL Contacts Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator) and then press the Submit softkey. 4. Select Log Out. 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are logged out automatically after a certain amount of time. This time limit can vary.
EFT DRAFT - CISCO CONFIDENTIAL Dial a Number from Personal Directory 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6.
EFT DRAFT - CISCO CONFIDENTIAL Contacts Assign a Fast-Dial Code to a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select Personal Address Book. 4. Enter the name information and press the Submit softkey. 5. Press the Select softkey and then press the FastDial softkey. 6. Select a number and press the Select softkey. 7. Scroll to an unassigned fast-dial index.
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EFT DRAFT - CISCO CONFIDENTIAL Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look for a solid red light on your handset.
EFT DRAFT - CISCO CONFIDENTIAL The stutter tone is line-specific. You hear it only when using the line that has new voice messages. You can set up audible message waiting tones using your User Options Web pages. Related Topics • Change the Audible Voice Message Indicator Setting Per Line, page 74 • Change the Voice Message Indicator Setting Per Line, page 73 Listen to Voice Messages 1. To listen to voice messages, do one of the following: • Press the Messages button .
EFT DRAFT - CISCO CONFIDENTIAL Calling Features Feature Buttons and Softkeys Depending on how your system administrator set up your phone, some features included in this guide may not be available to you. This table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator sets up on programmable feature buttons.
EFT DRAFT - CISCO CONFIDENTIAL Feature Name Dedicated Feature Button Programmable Feature Button Meet Me X Mobile Connect X Mute (Audio) X Mute (Video) X Other Pickup X Privacy X Quality Reporting Tool (QRT) X Redial X Speed Dial X Speed Dial Line Status X Transfer X Softkey X X (available during a transfer only) Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, bef
EFT DRAFT - CISCO CONFIDENTIAL Calling Features Answer Your Oldest Call First To answer the oldest incoming call first, press the Answer button. Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
EFT DRAFT - CISCO CONFIDENTIAL Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring sound. A confirmation screen displays on the phone. 2. Press the Exit softkey to exit the confirmation screen, if desired. Your phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired. Call Forward All Call Forward All allows you to forward calls from any line on your phone to another number.
EFT DRAFT - CISCO CONFIDENTIAL Calling Features Forward Calls on Your Phone 1. On any idle line from which you want to forward your calls, press the Forward All softkey. 2. Enter a phone number, or select an entry from the Call History list. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.) Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded. 3.
EFT DRAFT - CISCO CONFIDENTIAL Park and Retrieve a Call Using Park 1. During a call, press the Park softkey, then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone. 2. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.
