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Calling Features

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SCCP) 49

EFT DRAFT - CISCO CONFIDENTIAL

4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix.

b. Dial the Directed Call number.

For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,”

enter 991234.

If you do not retrieve the call within a certain amount of time (set by your system administrator)

you will receive an alert tone, at which time you can:

–

Press the Resume softkey to resume the call on your phone.

–

Retrieve the call from another phone.

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to

another destination (set up by your system administrator), such as voicemail.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call

to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

• Pickup—Allows you to answer a call that is ringing on another phone within your call pickup

group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that

has been ringing for the longest time).

• Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

–

Using a group pickup number (provided by your system administrator).

–

Dialing the ringing phone’s number.

• Other Pickup—Allows you to answer a call that is ringing on another phone within in your call

pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys

depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system

administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators

allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state,

or ringing.

Summary of content (58 pages)

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EFT DRAFT - CISCO CONFIDENTIAL Calling Features 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.
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EFT DRAFT - CISCO CONFIDENTIAL Answer a Call Using Pickup 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp. If your phone supports auto-pickup, you are connected to the call. 2. If the call rings, press the Answer softkey to connect to the call. Answer a Call Using Group Pickup and a Group Pickup Number 1.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Call Waiting Call Waiting provides these cues to notify you that a new call is ringing on your phone when you are talking on another call: • Call waiting tone (single beep) • An amber flashing line button Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it.
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EFT DRAFT - CISCO CONFIDENTIAL – Press the Active Calls softkey and select a call. – Select a call from the Call History. 3. Wait for the party to answer (or skip to step 4 while the call is ringing). 4. Press the Conference button or the Conference softkey. The conference begins. Repeat these steps to add more parties, if desired. Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Divert a Call Divert a call in any of these ways: • To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.
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EFT DRAFT - CISCO CONFIDENTIAL Turn DND On and Off 1. Press the DND button to turn on DND. Visual confirmation displays briefly. 2. Press the button again to turn off DND. Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Place a Call with a Fast-Dial Button (Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.) 1. Press the Fast-Dial button. 2. Sign in to Personal Directory. 3. Select Personal Fast Dials. 4. Select a fast-dial code and then press the Dial softkey. Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold and Resume a Call 1.
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EFT DRAFT - CISCO CONFIDENTIAL • Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button. Determine if a Shared Line is on Hold Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Sign In and Out of a Hunt Group 1. Press the Hunt Group button to sign in. Visual confirmation displays briefly. 2. Press the button again to sign out. Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone. Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
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EFT DRAFT - CISCO CONFIDENTIAL Receive an Intercom Call 1. You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: – Listen to the intercom caller in whisper mode. (Any current call activity you are already engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you. – Press the active Intercom button to switch to connected mode.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features • Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line.
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EFT DRAFT - CISCO CONFIDENTIAL Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference host). If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. When you enable Mobile Connect: • Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 1. Press the Mobility button. 2. Select Send call to mobile. 3. Answer the in-progress call on your mobile phone. The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.
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EFT DRAFT - CISCO CONFIDENTIAL Mute Your Phone 1. Press the Mute button to turn Mute on. Visual confirmation displays. 2. Press the Mute button again to turn Mute off. Mute Your Video 1. Press the Video Mute button to mute the camera video. Visual confirmation displays. 2. Press the Video Mute button again to unmute the camera video. On-hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call. Dial a Number On Hook 1.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Dialing an International Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indicate that the * has changed to a + sign.) 2. Dial the international number. Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. It applies to all shared lines on your phone.
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EFT DRAFT - CISCO CONFIDENTIAL Report Problems on Your Phone 1. Press the Quality Reporting Tool button. 2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.) 3. Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number by pressing a button. Redial a Number Press the Redial softkey.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a coworker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber. – Your coworker’s phone rings and the line button flashes amber and either you or your coworker can answer the call.
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EFT DRAFT - CISCO CONFIDENTIAL Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators. • Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party. Transfer a Call to Another Number 1. Start with an active call (not on hold). 2.
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EFT DRAFT - CISCO CONFIDENTIAL 4. If this is your first time using Web Dialer, review the preferences on the Make Call page. 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Use Web Dialer with Another Online Corporate Directory 1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers. 2. Select the number that you want to dial. 3. When prompted, enter your user ID and password. 4.
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EFT DRAFT - CISCO CONFIDENTIAL Calling Features Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang Up page. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
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EFT DRAFT - CISCO CONFIDENTIAL User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
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EFT DRAFT - CISCO CONFIDENTIAL 4. Enter your userid in the Username field. 5. Enter your password in the Password field. 6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
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EFT DRAFT - CISCO CONFIDENTIAL User Options – DND Incoming Call Alert (applies to either DND option set)—Set the alert to Beep Only, Flash Only, Disable, or select “None” (to use the “Alert” setting set up by your system administrator). Related Topics Do Not Disturb, page 53 Line Settings Line settings affect a specific phone line (directory number) on your phone.
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EFT DRAFT - CISCO CONFIDENTIAL 4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 6. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1.
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EFT DRAFT - CISCO CONFIDENTIAL User Options 3. Select Line Settings. 4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Select Save. Speed Dial on the Web Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which you can set up on your User Options Web pages. Set Up Speed-Dial Buttons 1.
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EFT DRAFT - CISCO CONFIDENTIAL (Feature button that your system administrator sets up) Messages Applications Contacts Subscribe to a Service 1. On your User Options web page, select User Options > Device. 2. Select a phone from the Name drop-down menu. 3. Select Phone Services. 4. Select Add New. 5. Select a service from the drop-down list and select Next. 6. Change the service label and/or enter additional service information, if available (optional). 7. Select Save. Search for Services 1.
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EFT DRAFT - CISCO CONFIDENTIAL User Options 2. Select a phone from the Name drop-down menu. 3. Select Service URL. Your system administrator sets up a service URL button for your phone. 4. Select a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields. 6. Select Save. 7. Select Reset to reset your phone (necessary to see the new button label on your phone). User Settings Your PIN and password allow you to access different features and services.
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EFT DRAFT - CISCO CONFIDENTIAL 3. Select Save. Change the Language for Your Phone Display 1. On your User Options web page, select User Options > Device. 2. Select an item from the User Locale drop-down list. 3. Select Save. Directory To get a list of co-workers in your corporate directory, select User Options > Directory.
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EFT DRAFT - CISCO CONFIDENTIAL User Options Edit a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2. Press the Edit softkey to modify the name or email address. 3. Modify the name or email address. 4. Press the Phones softkey to modify a phone number. 5. Press the Update softkey. Delete a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry.
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EFT DRAFT - CISCO CONFIDENTIAL Assign a Feature Button for Fast Dial 1. On your User Options web page, select User Options > Device. 2. Select Service URL (provided by your system administrator). 3. Select the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Select Save. 6. Select Reset and then select Restart to refresh the phone configuration. Assign a Fast Dial Code to a PAB Entry 1. On your User Options web page, select User Options > Fast Dials. 2.
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EFT DRAFT - CISCO CONFIDENTIAL User Options 2. Search for the Fast Dial entry that you want to edit. 3. Select a component of the entry. 4. Change the phone number. 5. Select Save. Delete a PAB Entry 1. On your User Options web page, search for a Fast dial entry. 2. Select one or more entries. 3. Select Delete Selected.
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EFT DRAFT - CISCO CONFIDENTIAL – As specified below—Select this option and select from the following items to set up a ring schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists. c. Select the time zone from the drop-down list box. 8. Select one of these ringing options: – Always ring this destination.
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EFT DRAFT - CISCO CONFIDENTIAL User Options Plugins Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, see your system administrator. Access Plugins On your User Options web page, select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
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EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting Frequently Asked Questions Q. Why can't I see all the active calls on my phone? A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. Q. How do I redirect an incoming call when I am on a call? A.
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EFT DRAFT - CISCO CONFIDENTIAL Q. Why do the softkeys keep changing? A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Q. What is the best way to look at calls when I have a shared line or multiple lines? A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
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EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting 2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.) Q. What does the Swap softkey do? A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q.
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EFT DRAFT - CISCO CONFIDENTIAL Solution Use any of the following methods: – Press the pulsing green session button. – Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only). – Press the Resume softkey. Highlight the call by using the Navigation pad and press the Select softkey. Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator.
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EFT DRAFT - CISCO CONFIDENTIAL FAQs and Troubleshooting Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.
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EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
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EFT DRAFT - CISCO CONFIDENTIAL Bluetooth Wireless Headset Performance The Cisco Unified IP Phones 8941 and 8945 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.
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EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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EFT DRAFT - CISCO CONFIDENTIAL Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick reference cards, quick start guides, and end-user guides: http://cisco.com/en/US/products/ps10453/products_user_guide_list.html • Cisco Unified IP Phone 8961 quick reference cards, quick start guides, and end-user guides: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html • Licensing information: http://cisco.
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EFT DRAFT - CISCO CONFIDENTIAL Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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EFT DRAFT - CISCO CONFIDENTIAL Index A audible message indicator. See message indicators access Auto Answer description 45 plugins 83 access list, create 82 accessibility features 93 accessories 30 B adapters 1, 12 Barge 45 add BLF.
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EFT DRAFT - CISCO CONFIDENTIAL set up notification 46 QRT 63 Call Forward All 46 Redial 64 call history 25 Remote Hold 56 Call Park 47 Secure and Nonsecure Indication Tone 64 Call Pickup Shared Lines 65 description 49 Silent Monitoring and Recording 65 Call Waiting, description 51 Speed Dial 65 calling features Transfer 66 Agent Greeting 44 Answer 44 Auto Answer 45 Barge 45 settings 29 change Call Back 45 browser password 77 Call Forward All 46 language Call Park 47 phone display 78
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EFT DRAFT - CISCO CONFIDENTIAL personal directory contact 79 contacts corporate directory 35 enable Privacy 63 personal directory 36 delete a contact 79 end phone services 76 edit a contact 79 contrast.
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EFT DRAFT - CISCO CONFIDENTIAL Hold and Resume 55 on shared lines 56 remote 56 swap between calls 55 to answer a new call 55 description 58 indicators 58 locale change for user options web pages 77 change phone display 78 log in and out. See sign in and out Hold Reversion description 56 notification 56 responding to notification 56 Hunt Group M MAC address Web Dialer 68 description 56 Malicious Caller ID. See MCID sign in and out 57 MCID description 59 trace a call 59 I Meet Me iDivert.
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EFT DRAFT - CISCO CONFIDENTIAL mute create line label 74 description 61 phone model 33 turn on and off 62 phone screen features 7, 19 N phone services 75 add to button 76 Navigation pad 5, 17 change 76 notification change name 76 Call Back 46 end 76 Hold reversion 56 search for 76 subscribe to 76 O On-hook Dialing description 62 Other Pickup, description 49 phone, connecting 1, 12 PIN adding Bluetooth device with 31 troubleshooting with Personal Directory 88 using with Personal Directory 3
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EFT DRAFT - CISCO CONFIDENTIAL enable Privacy 63 R on hold 56 record and monitor 65 sign in and out Redial Hunt Group 57 a number 64 user options 71 description 64 Web Dialer 67, 69 remote destination.
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EFT DRAFT - CISCO CONFIDENTIAL Mobile Connect 60 mute 62 view Web Dialer preferences 68 voice messages checking 41 U voicemail 41 user options device phone services 75 speed dial 75 fast dials 79 W warranty information 111 Web Dialer assign a code 80 change preferences 68 assign to a feature button 80 description 67 delete PAB entry 81 MAC address 68 edit 80 set up preferences 68 search 80 sign in 67 mobility 81 sign out 69 add remote destination 81 view preferences 68 create access lis
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