User's Manual

FAQs and Troubleshooting
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 87
EFT DRAFT - CISCO CONFIDENTIAL
2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete
the transfer.)
Q. What does the Swap softkey do?
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating
a conference. This allows you to consult privately with the party or parties on each call before
combining the calls into a conference.
Q. Can I cancel a conference or transfer procedure after I have started it?
A. Yes, before completing a conference or transfer, you can press the Release button or Cancel
softkey to cancel it.
Q. How can I combine two calls on hold into a single conference call?
A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one
call, then:
1. Press the Conference button .
2. Press the line button for the other (held) call.
The conference begins. (The conference is established on the line that had the active call.)
Q. Not all calls present video on my phone. Why not?
A. To see an image of the other party on your phone screen, the other party’s phone must support video
and the other party must have a camera installed and enabled on his or her phone. During conference
calls, the conference system in use during the call must support video conferencing.
Q. What happens to video when I put a call on hold?
A. Video transmission is muted (blocked) until you resume the call.
Q. What does the different light colors on my Cisco Unified Video Camera indicate?
A. The colors indicate video transmission states as follows:
• Green—Your video is transmitting.
• Red—Your video is muted.
Troubleshooting Tips
Problem: Hold button does not resume a held call.
When I press the Hold button to resume a call, nothing happens
Possible Cause
This is as designed. The Hold button is not a toggle.