User Guide Linksys DPC3008/EPC3008 Cable Modem
Linksys DPC3008/EPC3008 Contents Contents Notices Installing Your Modem About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Where to find more help . . . . . . . . . . . . . . . . . . . . . . . . . 1 Software and firmware use . . . . . . . . . . . . . . . . . . . . . . . . 1 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Linksys DPC3008/EPC3008 Notices Notices Important Safety Instructions About this guide Notice to installers This guide provides instructions and recommendations for installing, configuring, operating, maintaining, and troubleshooting the DPC3008 and EPC3008 DOCSIS 3.0 cable modems. The servicing instructions in this notice are for use by qualified service personnel only.
Linksys DPC3008/EPC3008 Important Safety Instructions Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d’emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
Linksys DPC3008/EPC3008 Important safety instructions Important Safety Instructions Power source warning 4. Follow all instructions. A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company. 5. Do not use this apparatus near water.
Linksys DPC3008/EPC3008 WARNING Avoid electric shock and fire hazard! Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits. Touching power lines or circuits might be fatal. Important Safety Instructions Eliminate AC mains overloads WARNING Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles.
Linksys DPC3008/EPC3008 Protect from exposure to moisture and foreign objects WARNINGS •• Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus. •• Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner.
Linksys DPC3008/EPC3008 Important Safety Instructions FCC Declaration of Conformity EU This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation.
Linksys DPC3008/EPC3008 Important Safety Instructions Note The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com.
Linksys DPC3008/EPC3008 Product Overview Product Overview Note You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your modem. Introduction Welcome to the exciting world of high-speed Internet. Your new cable modem meets industry standards for high-speed data connectivity.
Linksys DPC3008/EPC3008 Management •• Software upgradeable by network download •• Remote manageability using SNMP V1/V2 and V3 Product Overview Back panel Front panel The front panel of your modem provides LED status indicators that indicate how well and at what state your modem is operating. See “Understanding the Front Panel Indicators” on page 14 for more information. DPC3008 EPC3008 1. POWER—ON, power is applied to the modem. 2. DS—ON, the modem is receiving data from the cable network. 3.
Linksys DPC3008/EPC3008 Installing Your Modem Requirements Before installing the modem, make sure that your system meets the requirements listed below. System requirements for Internet service Installing Your Modem Modem information You will need to give your service provider the following information, which is printed on the bar code label attached to the modem: •• The serial number of the modem. The serial number consists of a series of decimal characters preceded by S/N.
Linksys DPC3008/EPC3008 •• Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area. •• Choose a location with plenty of room for guiding the cables away from the modem without straining or crimping them. •• Choose a location that allows adequate ventilation around the modem. Installing Your Modem Positioning the modem Use the following illustration to guide you in positioning the modem on the wall.
Linksys DPC3008/EPC3008 Dimensions Use this illustration as a guide for mounting the modem to the wall. (Image not to scale) Installing Your Modem Mounting the modem to the wall 1. Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. 2. Are you mounting the modem into a drywall or concrete surface where a wooden stud is available? •• If yes, go to Step 3. •• If no, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts.
Linksys DPC3008/EPC3008 Note Professional installation may be available. Contact your local service provider for help. Installing Your Modem Note To connect a TV, DHCT, set-top box, or VCR from the same cable connection, you will need to install a cable signal splitter (not included). Always check with your service provider before using a splitter, because a splitter may degrade the signal. 4.
Linksys DPC3008/EPC3008 Understanding the Front Panel Indicators Understanding the Front Panel Indicators Normal operations (AC power applied) The following chart illustrates the appearance of the modem front panel LED status indicators during normal operations when AC power is applied to the gateway.
Linksys DPC3008/EPC3008 FAQs and Troubleshooting Frequently asked questions Q. How do I configure TCP/IP protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the modem in Microsoft Windows or Macintosh environments.
Linksys DPC3008/EPC3008 5. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK. 6. Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP/IP protocol is now configured on your computer, and your Ethernet devices are ready for use. 7. Try to access the Internet. If you cannot access the Internet, contact your service provider for further assistance.
Linksys DPC3008/EPC3008 Renewing the IP address on Macintosh systems 1. Close all open programs. 2. Open your Preferences folder. 3. Drag the tcp/ip preferences file to the Trash. 4. Close all open windows and empty the Trash. 5. Restart your computer. 6. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
Linksys DPC3008/EPC3008 The modem does not register an Ethernet connection FAQs and Troubleshooting •• Verify that you have called your service provider and given them the serial number and MAC address of your modem. •• If you are using a cable signal splitter so that you can connect the modem to other devices, remove the splitter and reconnect the cables so that the modem is connected directly to the cable input.
Visit linksys.com/support for award-winning 24/7 technical support Cisco, the Cisco logo, and Linksys are trademarks or registered trademarks of Cisco and/or its affiliates in the United States and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc.
