Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press Press to choose a call log. To dial, highlight a listing and go off-hook. Press EditDial, << or >>. Press Hold or Resume. Press Transfer, enter the number, then press Transfer again. Press more > Confrn, dial the participant, then press Confrn again. Mute your phone Use your call logs Edit a number Hold/resume a call Transfer a call to a new number Start a standard conference call OL-8163-01 Copyright © 2006 Cisco Systems, Inc. All rights reserved.
Send a call to your voice messaging system Join several calls already on a single line to create a conference View related Help topics Display the Help main menu Host a Meet-Me conference call Display additional softkeys Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call on hold Drop the last par
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Phone Screen Features 19 Cleaning the Phone Screen 19 Understanding Feature Buttons and Menus 20 Understanding the Help System on Your Phone 20 Understanding Lines vs.
Forwarding All Calls to Another Number 29 Making Conference Calls 30 Understanding Types of Conference Calls 30 Starting and Joining a Standard Conference 31 Starting or Joining a Meet-Me Conference Call 33 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36 Understanding Shared Lines 36 Adding Yourself to a Shared-Line Call 37 Preventing Others from Viewing or Barging a Shared-Line Call 38 Storing and Retrieving Parked Calls 38 Making and Receivin
Accessing Voice Messages 52 Customizing Your Phone on the Web 53 Accessing Your User Options Web Pages 53 Configuring Features and Services on the Web 54 Using Personal Directory on the Web 54 Using Your Personal Address Book on the Web 54 Configuring Fast Dials on the Web 55 Using the Address Book Synchronization Tool 56 Setting Up Speed Dials on the Web 56 Setting Up Phone Services on the Web 57 Controlling User Settings on the Web 58 Controlling Line Settings on the Web 59 Using Cisco WebDialer 61 Unders
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 12.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Getting Started Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
Getting Started Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
Getting Started Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.
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Getting Started Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC + DC48V 7 2 6 113656 3 5 4 1 DC adaptor port (DC48V) 5 Access port (10/1001 PC) 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 8 Footstand button 4 Network port (10/1001 SW) 1. Your phone may show 10/100/1000.
Connecting Your Phone Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
Headset Information To use a headset, connect it to the headset port on the back of your phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments.
An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 15 Figure 2 14 13 137503 9 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 16 14 13 12 11 10 137504 9 OL-8163-01
An Overview of Your Phone 1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book (PAB) button) • Phone features (for example, a Privacy button) For more information, see...
Item Description For more information, see... Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 42 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Using a Handset, Headset, and Speakerphone, page 42 11 Mute button Toggles the Mute feature on or off. When Mute is on, the button is lit.
An Overview of Your Phone Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 77961 6 2 4 3 137522 5 1 Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings Help Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu, closes the menu. Switch among open feature menus Press a feature tab. Each feature menu has a corresponding tab.
An Overview of Your Phone Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information, see... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, see... If you want to... Then... Place a call while another call is active (using a different line) 1. Press for the new line. The first Using Hold and Resume, call is automatically placed on hold. page 26 Speed dial a number Do one of the following: 2. Enter a number.
Basic Call Handling If you want to... Then... For more information, see... Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory to log in. Using Personal Directory on Your Phone, page 49 2. Choose Personal Address Book and search for a listing. Place a call using a billing or tracking code 1. Dial a number. Place a call using your Cisco Unified Extension Mobility profile Log in to the Extension Mobility service on a phone. 2.
If you want to... Then... For more information, see... Use your phone to answer a call ringing elsewhere Use Call Pickup. Picking Up a Redirected Call on Your Phone, page 35 Answer a priority call Hang up the current call and press Answer. Prioritizing Critical Calls, page 40 Ending a Call To end a call, hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press .
Basic Call Handling Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press . Toggle Mute off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...
You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another line 1. Press Switch to call overview mode Press . 2. Immediately press the line button . for the highlighted line. The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press line button.
Basic Call Handling If you want to... Then... Transfer two current calls to each other (direct transfer) without staying on the line 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead.
If you want to... Then... Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages. (See the “Accessing Your User Options Web Pages” section on page 53.) 2. Access your call forwarding settings (See the “Controlling Line Settings on the Web” section on page 59.) Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded.
Basic Call Handling See the “Starting and Joining a Standard Conference” section on page 31 for additional instructions. Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for additional instructions. Starting and Joining a Standard Conference A standard conference allows at least three people to participate in a single call. If you want to... Then...
If you want to... Then... See who started the conference While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Drop the last party added to the conference Press RmLstC. Remove any conference participant 1. Highlight the participant’s name. You can remove participants only if you initiated the conference call. 2. Press Remove. You can remove participants only if you initiated the conference.
Basic Call Handling Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp softkey is available, press it.
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.
Advanced Call Handling Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is in use Look for the remote-in-use icon View details about current calls on the shared line Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line . 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button . 1. Press Private . 2.
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator).
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see the “Using AutoAnswer” section on page 43 for exceptions. You can use the headset in conjunction with all of the controls on your phone, including and . Use the speakerphone Press to toggle speakerphone mode on or off.
Using a Handset, Headset, and Speakerphone Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call.
Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Using Phone Settings Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial.
Using Call Logs and Directories If you want to... Then... Dial from a call log (while connected to another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete.
Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages.
Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 54. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book.
If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1.
Using Call Logs and Directories Tips • Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Accessing Voice Messages To access voice messages, use the Note button. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press See if you have a new voice message Look for: and follow the voice instructions. If a menu appears on your screen, choose an appropriate menu item.
Customizing Your Phone on the Web Customizing Your Phone on the Web Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the“Accessing Your User Options Web Pages” section on page 53. Using Personal Directory on the Web The Personal Directory feature set consists of: • A Personal Address Book (PAB) • Fast Dials • The Address Book Synchronization Tool (TABSynch) Note You can also access PAB and Fast Dials from your phone.
Customizing Your Phone on the Web Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See the “Using Your Personal Address Book on the Web” section on page 54. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Change the Fast Dial code, if desired. 5. Use the Search Options area to find the appropriate PAB entry. 6.
Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
Customizing Your Phone on the Web Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in and select a device... Subscribe to a service 1. Select a device. 2. Click Phone Services. 3. Click Add New. 4. Choose a service from the drop-down list and click Next. 5.
Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the language (locale) for your User Options web pages 1.
Customizing Your Phone on the Web Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels. Note • You can also set up call forwarding (for your primary phone line) directly on your phone. See the “Forwarding All Calls to Another Number” section on page 29.
If you want to... Then do this after you log in... Change the ring pattern per line 1. Select a device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Ring Settings area, choose a setting to tell your phone how to indicate an incoming call on the selected line. 5. Click Save.
Customizing Your Phone on the Web Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See the “Accessing Your User Options Web Pages” section on page 53. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
If you... Then... For more information...
Troubleshooting Your Phone Troubleshooting Your Phone This section provides information to help you troubleshoot problems with your phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
Index A call park 38 call pickup, using 35 Address Book Synchronization Tool 56 call waiting 25 answering calls, options for 25 caller ID 19 ASCII label field support 56, 57 call-handling, advanced 34 audio problems 66 call-handling, basic 23 audio, quality of 14 calls authenticated calls 39 answering 25 Auto Dial 23 barging 37 AutoAnswer 43 compared to lines 21 conference features for 30 ending 26 B forwarding 29 barge handling multiple 27 and privacy 38 holding and resuming 26 and s
transferring 28 D viewing 19, 27 viewing multiple 27 cBarge 37 dialing, options for 23 directory corporate 48 Cisco Unified IP Phone adjusting height of 13 dialing from web page with 24 connecting 12 personal 48 description of 15 using on phone 24, 46 feature configuration for 22, 63 illustration of 16 E online help for 20 registering 13 encrypted calls 39 securing handset rest 13 ending a call, options for 26 Cisco Unified IP Phone Expansion Module 7914 63 Extension Mobility log in 41 Cis
for lines 21 forwarding calls, options for 29 iDivert description of 2 G transferring calls with 29, 52 group call pickup, using 35 installing, Cisco Unified IP Phone 12 H K handset keypad description of 18 light strip 18 securing in cradle 13 using 42 hanging up, options for 26 headset L language (locale) settings 58 answering calls with 25 line buttons, identifying 17 audio quality 14 lines button, identifying 18 and call states 21 hanging up with 26 and using BLF 41 mode 42 descript
multiple calls, handling 27 placing calls, options for 23 mute button, description of 18 prioritizing calls 40 mute, using 27 privacy and shared lines 36 N using 38 programmable buttons navigation button, description of 18 description of 17 network configuration data, locating 65 labels for 19 O Q on-hook dialing 23 QRT 66 online help, using 20 QRT, using 66 Quality Reporting Tool 66 P R PAB 48 Personal Address Book See PAB 49 Personal Address Book (PAB) dialing from 25 phone lines receiv
services T changing or ending 57 service names 57 Tabs, phone and feature 19 subscribing to 57 TABSynch 56 services button, description of 17 TAPS, using 13 settings button, description of 17 text, entering on phone 22 shared lines Tool for Auto-Registered Phones Support 13 and Remote-in-Use icon 36 transferring, options for 28 description of 36 troubleshooting 65 with barge 37 See also QRT 65 with privacy 38 softkey buttons U description of 18 labels for 19 sound See audio, quality of 1
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