Installing the Operating System on the Cisco Unified Communications Server, Versions 2000.4.3 and 2000.4.3a Note This document supports operating system installations 2000.4.3 and 2000.4.3a; it also supports operating system upgrade 2000.4.3a. Use this document as a guide for installing the Cisco-provided Windows 2000 operating system on the Cisco Unified Communications server.
Revision History Revision History Table 1 provides the revision history of this document. Table 1 Revision History of This Document Revision Date July 5, 2006 Comment • Updated the “Important Considerations” section on page 6. • Updated the list of applications that are supported; see the “Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?” section on page 8. • Included information about the operating system 2000.4.
Contents – Which Cisco Unified Communications applications may I install on the same server as Cisco Unified CallManager?, page 14 – May I run a web browser on the server?, page 14 – What preinstallation tasks should I perform?, page 16 – How do I connect the keyboard and mouse to the server?, page 16 – What if I encounter problems during the installation?, page 16 – Where do I obtain the release notes?, page 17 • Installing the Operating System, page 17 • Performing Post-Installation Tasks, page 19 –
Conventions Conventions The following documentation conventions apply to this document: Blue Text—To quickly navigate to a section or URL, click text that appears in this color. Note Reader, take note. Notes contain helpful suggestions or references to material that is not covered in the publication. Tip Reader, use the information to perform a task. Tips provide helpful information for performing tasks. Caution Reader, be careful.
What’s Changed in This Release Table 2 Quick Reference for Documentation and Software URLs Related Information and Software Server hardware specifications URL http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index .html (for Cisco MCS) http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod _brochure_list.
Hardware Requirements Hardware Requirements For hardware requirements, refer to the Cisco Unified Communications Operating System Release Notes. To obtain the document, see Table 2. Important Considerations Before you proceed with the operating system installation or software update, review the following recommendations and information: • Cisco labels new installations of the operating system as either 2000.4.3 or 2000.4.3a, and Cisco labels the operating system upgrade as 2000.4.3a.
Frequently Asked Questions About the Operating System Installation • Installing or using Netscape Navigator on the Cisco MCS or the Cisco-approved, customer-provided server causes severe performance problems. • Carefully read the instructions that follow before you proceed with the installation. • The Ephemeral (Dynamic) port range in operating system version 2000.4.2 specifies 49152–65534 instead of the Windows 2000 default of 1024–4999.
Frequently Asked Questions About the Operating System Installation All Cisco MCS and customer-provided servers that meet approved Cisco configuration standards ship with a blank hard drive. When you purchase a Cisco Unified Communications application, you receive an operating system installation disk and another installation disk for the Cisco Unified Communications application. Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS? No.
Frequently Asked Questions About the Operating System Installation How does the operating system installation work? When you begin the installation, you boot the server from the operating system installation disk. After the system boots, the installation utility loads automatically and guides you through the installation process; likewise, the utility performs several preinstallation tasks that include preparing your server hard drive and loading server configuration information.
Frequently Asked Questions About the Operating System Installation • Do not include a space anywhere in the computer name, including leading or trailing spaces. Do not use the following characters and symbols, which are not valid entries in computer names: \ " / [ ] : | < > + = ; , ?. Be aware that the labels are case insensitive and must begin and end with a letter or digit character. Do not create domain names that contain digits only.
Frequently Asked Questions About the Operating System Installation Caution If you choose to use Dynamic Host Configuration Protocol (DHCP), Cisco Technical Assistance Center (TAC) requires that you reserve an IP address for each server in the DHCP server scope. This action prevents the release or reassignment of IP addresses.
Frequently Asked Questions About the Operating System Installation Configuration Data See Table 3 on page 12 for configuration information that is required for installing the operating system on your server. • Complete all fields unless otherwise noted. • Gather this information for each Cisco Unified Communications Server that you are installing in the cluster. • Make copies of this table and record your entries for each server in a separate table.
Frequently Asked Questions About the Operating System Installation Which Cisco-verified, third-party applications may I install on the server? Caution Cisco supports a limited list of applications on the servers where Cisco Unified CallManager is installed. If you are uncertain whether a third-party application is supported, do not install it on the server.
Frequently Asked Questions About the Operating System Installation Which Cisco Unified Communications applications may I install on the same server as Cisco Unified CallManager? Consider the following information before you install other software besides Cisco Unified CallManager on the Cisco MCS or the Cisco-approved, customer-provided server: • The system does not support Cisco Unity on a server that runs this version of the operating system.
Frequently Asked Questions About the Operating System Installation May I use Terminal Services, VNC, or ILO to install the operating system on this server? About Terminal Services Cisco does not support installations or upgrades through Terminal Services. Caution Before a software update, for example, an upgrade, Cisco strongly recommends that you disable Terminal Services and immediately reboot the server to prevent remote access to the server.
Frequently Asked Questions About the Operating System Installation What preinstallation tasks should I perform? For preinstallation tasks that you must complete before you install this operating system, see Table 4. Table 4 Preinstallation Tasks Preinstallation Tasks Important Notes Step 1 Carefully review the hardware documentation To obtain the server hardware specifications, that accompanies your server. Make sure that see Table 2.
Installing the Operating System Note Be aware that not all messages that display in the log file are catastrophic. Messages appear in the log file for many reasons. For example, messages show attempts to access a service that Cisco Unified CallManager does not use. Where do I obtain the release notes? To obtain the release notes, see Table 2 on page 5.
Installing the Operating System Procedure Step 1 Locate the operating system installation disk. Step 2 Insert the disk and then power up the server. You must boot from this disk to begin installing the operating system. Tip The first time that you start up a new server, you do not see any indication that the startup process is operating normally. The startup on a new server takes longer than on preinstalled servers. You may wait as long as 3 minutes before a video connection occurs.
Performing Post-Installation Tasks Step 9 The Workgroup or Computer Domain windows display. If the server exists in a domain, Cisco requires that you place the server in a workgroup during the installation. To join a workgroup, perform the following procedure: a. Click the No, this computer is not on a network, or is on a network without a domain radio button. b. Enter a name of the workgroup, for example, WRKGRP. Make sure that you enter a workgroup name that differs from the computer name. c.
Performing Post-Installation Tasks Table 5 Post-Installation Tasks (continued) Task Notes If you plan to install Cisco CallManager Release See the “Uninstalling Microsoft Hotfix 831877” section on page 22. 3.3(2) or 3.3(3), uninstall the non-security Microsoft hotfix 831877 that the operating system includes. Subscribe to the Cisco Unified CallManager Notification Tool and PSIRT notification tool.
Performing Post-Installation Tasks Tip Cisco strongly recommends that you configure a static IP address instead of using DHCP. For more information on DHCP and static IP addresses, see the “What data must I provide to configure the server?” section on page 9.
Performing Post-Installation Tasks d. Tip On a new line at the end of the hosts file, enter the following information in two different columns: IP address of the server (first column) and Cisco Unified CallManager server name (second column). Make sure that you enter at least one space between the IP address and the server name. For example, the IP address for the publisher database server equals 171.16.1.251 and the Cisco Unified CallManager server name equals ccm1.
Performing Post-Installation Tasks You must uninstall the non-security Microsoft Windows hotfix 831877 that Cisco Win-OS 2000.4.1 (and later) includes. Note Microsoft Windows hotfix 831877 comprises a non-security update that is reapplied when you install a Cisco Win-OS service release. Procedure Step 1 From the Start menu, choose Settings > Control Panel. The Control Panel window displays. Step 2 Double-click the Add/Remove Programs icon. The Add/Remove Programs window displays.
Frequently Asked Questions About Operating System Software Updates Frequently Asked Questions About Operating System Software Updates Review the following information before you upgrade the operating system. Why can I not find the web executable that the Cisco Unified Communications application documentation specifies? If you cannot locate a file on Cisco.com, Cisco removed the file from the web and replaced it with a newer version.
Frequently Asked Questions About Operating System Software Updates Which versions of the operating system are compatible with operating system upgrade 2000.4.3a? You can upgrade any Cisco MCS or Cisco-approved, customer-provided server that runs 2000.2.7 (or later) to 2000.4.3a, unless the server already runs 2000.4.3. The upgrade detects the current version that runs on the server; if the server does not run a compatible version, the upgrade aborts. If the server runs 2000.4.
Installing Operating System Software Updates The ILO administrator who accesses the remote server controls all tasks that occur on the server. If an administrator is performing an installation/upgrade directly on the server and ILO administrator tries to access the server, the ILO administrator controls all tasks on the server. When an ILO administrator accesses a remote server, the application locks the keyboard and mouse on the remote server where the tasks are occurring.
Installing Operating System Software Updates • Verify that you have enough free disk space on the server. Make sure that you have 1 GB of free disk space. Delete any unnecessary files. Remove old log files, CDP records, old installation files, and so on. • Close all programs. To install the software update, perform the following procedure: Procedure Step 1 Before you install the software update, review the “Frequently Asked Questions About Operating System Software Updates” section on page 24.
Ongoing Server Management • Verify that all necessary services in Cisco Unified CallManager Serviceability are running on the server. Refer to the Cisco CallManager Serviceability Administration Guide (for 3.3) or Cisco Unified CallManager Serviceability Administration Guide (for 4.1 and 4.2).
Error Messages Table 6 Error Messages (continued) Error Message Corrective Action The memory detected was not a minimum expected MB This message displays when the server does not have the minimum memory. Before you proceed with the installation, increase the memory. Actual detected memory: MB Please correct before reattempting installation.
Error Messages Table 6 Error Messages (continued) Error Message Corrective Action The current version of the BIOS is To continue, click OK, and the system upgrades the BIOS to the correct version. This BIOS version is below the minimum expected version of The BIOS will be automatically upgraded as part of this installation. Press 'OK' to continue or 'Cancel' to abort the installation.
Error Messages Table 6 Error Messages (continued) Error Message Corrective Action This message displays when the RAID firmware on the server represents a later release than the version that was tested. To continue the The RAID Firmware version tested on this system installation, click OK. The installation does not is downgrade RAID firmware.
Error Messages Table 6 Error Messages (continued) Error Message Corrective Action The installation was unable to detect the needed state information! This message displays when the installation cannot determine the necessary state information. Attempt the installation again. This can be caused by a corrupted or incompatible BIOS version. Error code: Fatal Error The installation was unable to reset needed state information! This can be caused by a corrupted or incompatible BIOS version.
Using the Bug Toolkit Table 6 Error Messages (continued) Error Message Corrective Action Before the Cisco Unified Communications application installation, the operating system calls the CLR utility, which stops processes that may The IBM Director Agent WMI CIM Server adversely impact the installation of the Cisco service was stopped successfully. Unified Communications application; if these System error 1060 has occurred.
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