Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2 INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press Press to choose a call log. To dial, highlight a listing and go off-hook. Press EditDial, << or >>. Press Hold or Resume. Press Transfer and enter a target number, then press Transfer again. Press more > Confrn, dial the participant, then press Confrn again Mute your phone Use your call logs Edit a number Hold/resume a call Transfer a call to a new number Start a standard conference call OL-7762-02 Copyright © 2006 Cisco Systems, Inc. All rights reserved.
Prevent hunt group calls from ringing your phone by logging out of hunt groups Send a call to your voice messaging system Join several calls already on a single line to create a conference Host a Meet-Me conference call Display additional softkeys Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 13 Connecting Your Phone 14 An Overview of Your Phone 17 Understanding Buttons and Hardware 17 Understanding Phone Screen Features 21 Cleaning the Phone Screen 21 Understanding Feature Buttons and Menus 22 Understanding the Help System on Your Phone 22 Understanding Lines vs.
Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conference Calls 32 Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 33 Starting or Joining a Meet-Me Conference Call 35 Advanced Call Handling 36 Speed Dialing 36 Picking Up a Redirected Call on Your Phone 37 Using a Shared Line 38 Understanding Shared Lines 38 Adding Yourself to a Shared-Line Call 39 Preventing Others from Viewing or Barging a Shared-Line Call 40 Storing and Retrieving Parked Calls
Accessing Voice Messages 54 Accessing Your User Options Web Pages 55 Logging In to the User Options Web Pages 55 Subscribing to Phone Services 56 Understanding Additional Configuration Options 57 Troubleshooting Your Phone 59 General Troubleshooting 59 Viewing Phone Administration Data 60 Using the Quality Reporting Tool 60 Cisco One-Year Limited Hardware Warranty Terms 61 Index 63 v
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press Review safety information See the “Safety and Performance Information” section on page 2. Connect your phone See the “Connecting Your Phone” section on page 14.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.
Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.
Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.
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Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
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Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems.
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC + DC48V 7 2 6 4 113656 3 5 1 DC adaptor port (DC48V) 5 Access port (10/100 (/10001) PC) 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 8 Footstand button 4 1 Network port (10/100 (/1000 ) SW) 1.
Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest.
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.
Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 15 Figure 2 14 13 137503 9 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 18 14 13 12 11 10 137504 9 OL-7762-02
1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons illuminate to indicate status: For more information, see...
Item Description For more information, see... 8 Services button Opens/closes the Services menu. Accessing Your User Options Web Pages, page 55 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 46 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 77961 6 2 4 3 137522 5 1 Primary phone Displays the phone number (extension number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area.
Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings Help Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu, closes the menu. Switch among open feature menus Press a feature tab. Each feature menu has a corresponding tab.
If you want to... Then... Learn about a menu item Press , , or to display a feature menu. Highlight a menu item, then press twice quickly. Get help using Help Press . Choose Help from the main menu. Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a phone number (or extension) that others can use to call you.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator if you have questions about feature operation or availability.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information, see... Place a call using the handset Pick up the handset and enter a number.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for the new line. The call Using Hold and Resume, on the first line will be placed on page 28 hold automatically. 2. Enter a number.
If you want to... Then... For more information, see... Place a call using a billing or tracking code 1. Dial a number. Your system administrator Place a call using your Cisco Extension Mobility profile Log in to the Extension Mobility service on a phone. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).
Ending a Call To end a call, hang up. See the following table for details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using the headset Press . If you want to keep headset mode activate, press EndCall. Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line or EndCall. Press EndCall. If necessary, remove the call from hold first.
Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press . Toggle Mute off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then...
You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another line 1. Press See an overview of line activity (one call per line) Press . 2. Immediately press the line button . for the highlighted line. The phone to switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration. To return to the standard view, press button.
If you want to... Then... Transfer two current calls to each other without staying on the line (direct transfer) 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead.
If you want to... Then... Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages and select a device. 2. Choose Forward all calls... 3. Choose your primary line or any secondary line. 4. Choose to redirect calls to voice messaging or to another number. Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded.
• Join—Use this softkey to establish a standard conference by joining several calls already on one line. • cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See the “Starting and Joining a Standard Conference” section on page 33 for additional instructions.
If you want to... Then... View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of conference participants While viewing the conference list, press Update. See who started the conference While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp softkey is available, press it. • If the PickUp softkey is not available, go off-hook to display it, then press PickUp.
Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.
Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using Barge or cBarge. If you want to... Then... See the shared line is in use Look for the Remote-in-Use icon appears: View details about current calls on the shared line Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen. Add yourself to a call on a shared line using the Barge softkey 1.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging any calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line . 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button . 1. Press Private . 2.
If you want to... Then... Store an active call using Call Park 1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Note the call park number displayed on your phone screen. 3. Hang up. Retrieve a parked call Direct and store an active call at a directed call park number Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2.
If you want to... Then... Check the security level of a call Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure. Determine if secure calls can be made in your company Note Contact your system administrator. There are interactions, restrictions, and limitations that affect how security features work on your phone.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3.
Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Use a headset Press to toggle headset mode on and off. If you use AutoAnswer, see the “Using AutoAnswer” section on page 47 for exceptions. You can use the headset in conjunction with all of the controls on your phone, including and . Use the speakerphone Press to toggle speakerphone mode on or off.
Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call.
Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring sound 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3. Choose a ring tone to play a sample of it.
Customizing the Phone Screen You can adjust some settings on your phone screen to fit your needs. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or . 3. Press Save. Or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 3 on the keypad.
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Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial.
If you want to... Then... Dial from a call log (while connected to another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note If the Details softkey displays, then that call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.
Using Corporate Directory on Your Phone Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose Dial from a corporate directory (while connected to another call) 1. Choose > Corporate Directory (exact name can vary). 2.
Accessing Voice Messages To access voice messages, use the Messages button Note . Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press See if you have a new voice message Look for: and follow the voice instructions.
Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer. You can establish phone services, and control settings and features from your computer using the Cisco Unified CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.
Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 55 for help logging in.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment. Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information...
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Duration of Hardware Warranty One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Index A basic 25 calls accessibility, features 13 answering 27 answering calls, options for 27 compared to lines 23 audio problems 60 conference features for 32 authenticated calls 41 ending 28 Auto Dial 25 forwarding 31 AutoAnswer 47 handling multiple 29 holding and resuming 28 icons for 23 B maximum per line 23 barge multiple parties on 32 and privacy 40 muting 29 and shared lines 38 parking 40 using 39 placing 25 prioritizing 43 C redirecting while ringing 27, 37 reporting problem
description of 17 F feature configuration for 24, 57 illustration of 18 Fast Dial service online help for 22 dialing with 26 registering 15 subscribing to 56 securing handset rest 15 web-based services for 55 conference calls feature buttons directories 19 help 19 Meet-Me 33, 35 messages 19 standard 32, 33 services 20 corporate directory settings 19 dialing from web page with 26 feature menus, using 24 using on phone 26 features, availability of 24, 57 footstand D dialing, options for 25
headset performance, general 15 messages indicator for 48, 54 help button, description of 19 help, using 22 hold listening to 54 messages button, description of 19 and switching calls 29 missed calls, records of 51 and transferring 30 MLPP, using 43 using 28 multiple calls, handling 29 hunt group 45 mute button, description of 20 mute, using 29 I icons for call states 23 N navigation button, description of 20 installing, Cisco Unified IP Phone 14 network configuration data, locating 59 K O
features of 21 shared lines placed calls, records of 51 and remote-in-use icon 38 placing calls, options for 25 description of 38 pre-dial 25 with barge 39 prioritizing calls 43 with privacy 40 privacy softkey buttons and shared lines 38 description of 20 using 40 labels for 21 programmable buttons speakerphone description of 19 answering calls with 27 labels for 21 button, identifying 20 hanging up with 28 Q mode 46 speed dial 36 buttons, identifying 19 QRT, using 60 labels 21 usin
U User Options web pages accessing 55 and phone services 56 V voice message indicator 54 voice message service 54 volume button, description of 20 W warnings, safety 2 WebDialer 26 67
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
