AT&T 3G MicroCell™ User Guide
Table of Contents Getting Started Requirements Getting to Know your Device Frequently Asked Questions Overview Step 1: Activate your device online Step 2: Connect your device to the Internet Step 3: Power on your device Step 4: Wait while your device connects Step 5: Confirm your success Troubleshooting Help with Activating your MicroCell Help after Activating your MicroCell Additional Information Understanding the Lights on your MicroCell Important Safety Instructions Firewall Settings Specifications
AT&T 3G MicroCell User Guide | Getting Started Requirements Frequently Asked Questions To use the AT&T 3G MicroCell™, you will need: • High-speed Internet service such as U-verse®, DSL, or cable. For best performance, download speeds of at least 1.5 Mbps and upload speeds of at least 256 Kbps are recommended. There are no restrictions on broadband service providers. Satellite or wireless internet service is not supported. • Modem or router with at least one open ethernet port.
AT&T 3G MicroCell User Guide | Getting Started Frequently Asked Questions (continued) Why did my MicroCell lights go off during activation? Your MicroCell automatically checks for software updates each time you turn it on. If necessary, the MicroCell downloads updated software and then restarts. Will my MicroCell slow down my network? The MicroCell takes up very little of your bandwidth.
AT&T 3G MicroCell User Guide | Getting Started www STEP 1 Activate your device online STEP 2 Connect your device to the Internet Proceed to Step 2 if you completed online activation at the AT&T store. Visit att.com/3GMicroCell, click “Activate”, and follow the instructions on the screen. You’ll need the following • Serial Number (S/N)–it’s on the bottom of the device or the box label. • Your AT&T wireless phone number/user name or AT&T Access ID, as well as your password.
AT&T 3G MicroCell User Guide | Getting Started STEP 3 Power on your device Things to Know Cell phones may take some time to switch to the MicroCell Your cell phone may not immediately switch to your MicroCell when you enter its coverage area. Depending on the signal strength of the AT&T cell tower, the time for your cell phone to switch to the MicroCell can vary. It may take seconds or up to five minutes. Connect your MicroCell to a power outlet with the AC power adapter.
AT&T 3G MicroCell User Guide | Troubleshooting Troubleshooting STEP 5: Is your 3G light solid green? NO: Follow the steps below in order, until the 3G light is solid green: If your issue cannot be resolved via the troubleshooting steps provided in this section, please visit att.com/3GMicroCell-Help or call AT&T Support at 1-800-331-0500. • Make sure the address you used during online activation matches the location of your MicroCell. • Restart your MicroCell.
AT&T 3G MicroCell User Guide | Troubleshooting Help with activating your MicroCell (continued) My Internet equipment isn’t near a window and I am unable to get a GPS lock • Use a longer Ethernet cable to move your MicroCell closer to a window with a clear, unobstructed view of the sky.
AT&T 3G MicroCell User Guide | Troubleshooting Help after activating your MicroCell (continued) My range of coverage on the MicroCell is limited or I experience dropped calls on the MicroCell • If your broadband meets minimum requirements, then place your MicroCell in a central location of your residence or in a location where your MicroCell is used most frequently.
AT&T 3G MicroCell User Guide | Additional Information Understanding the lights on your MicroCell Status Indicator Light is Red Then... Status Indicator Light is Your MicroCell may need replacement. Return it to the place of purchase. Flashing Green Power Off A cable may be disconnected. Make sure that all cables are firmly attached. Flashing It is normal for this light to flash for up to 3 minutes.
AT&T 3G MicroCell User Guide | Additional Information Important Safety Instructions NOTICE TO INSTALLERS: The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
AT&T 3G MicroCell User Guide | Additional Information Important Safety Instructions (continued) Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
AT&T 3G MicroCell User Guide | Additional Information RF Exposure FCC Compliance NOTE: This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
AT&T 3G MicroCell User Guide | Additional Information Index A Activation AT&T Store 5, 10 Steps 7-11 Website 10, 12 Approved User List 5 B Broadband/Internet Service Impacts to 6 Providers 4, 5 Requirements 4, 5, 15, 16 Speed Test 15, 17 C Cell Phone Call Transfers 11 Display 11, 13, 17 Requirements 5, 13 Settings 5 Connecting the MicroCell To a Modem 9 To a Router 9 Customer Support 12, 18, 19 D Dropped Calls 15 E E911 Service 8 Ethernet Cable 4, 9, 12, 14, 16, 18 Ethernet Light 4, 18 26 F Firewall Sett
One-Year Limited Warranty AT&T warrants to the first retail purchaser of this 3G MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be repaired or replaced without charge for parts or labor directly related to the defect.
