User's Manual

AT&T 3G MicroCell User Guide | Troubleshooting
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Help with activating your MicroCell (continued) Help after activating your MicroCell
My Internet equipment isn’t near a window and I am unable to get a
GPS lock
My range of coverage on the MicroCell is limited
or
I experience dropped calls on the MicroCell
I can’t get my MicroCell to activate in my basement
• Use a longer Ethernet cable to move your MicroCell closer
to a window with a clear, unobstructed view of the sky.
• If a longer Ethernet cable will not resolve the issue, then
Powerline Ethernet adapters are available which use your
electrical outlets to provide Internet connections to areas
away from existing Internet equipment.
A minimum of two HomePlug AV or equivalent devices are
required. AT&T offers a HomePlug AV starter kit online at
att.com/equipment/accessories/network-equipment.jsp .
Similar devices are also available at local electronic stores.
• If your MicroCell is located next to or in close proximity
to another wireless broadcasting device, move the
MicroCell at least one foot away from that device.
• If your MicroCell is located:
» On the floor, then move it off the floor and onto a desk
or table;
» In a cabinet or closet, then move it out of the cabinet
or closet;
» Behind or next to any furniture or other insulated or
radiating devices (such as a couch, microwave, flat
panel TV, etc.) that may interfere with the MicroCell’s
broadcasting signal, then move it to a new location
where there is nothing blocking the MicroCell.
• If re-locating your MicroCell does not resolve the issue
or does not apply to you, then run a speed test at
att.com/speedtest to ensure your broadband
connection meets minimum requirements of 1.5 Mbps
download and 256 Kbps upload speeds. If necessary,
upgrade to a higher broadband speed.
1 foot
• Move your MicroCell to within 3 feet of a window with a
clear, unobstructed view of the sky.
• If your basement does not have windows, then it may
be necessary to re-locate the MicroCell to the first floor
or above. If necessary, use a longer Ethernet cable or a
Powerline Ethernet adapter (as described in the above
solution).
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My range of coverage on the Microcell is llimited or
I experience dropped calls an the Microcell