EFT Draft 1—Cisco Confidential—Do Not Distribute 1 Cisco DX80 User Guide D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 2 Contents What’s in this guide All entries in the table of contents are clickable hyperlinks that will take you to the corresponding article. To go between chapters, you may also click on any of the icons in the sidebar. Introduction Introduction............................................................................ 4 Best Practice......................................................................... 4 Introduction................................
EFT Draft 1—Cisco Confidential—Do Not Distribute 3 i Introduction D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 4 Introduction Best Practice Other Tips Brightness control A successful video conference provides a face-to-face meeting, even if the participants are miles or continents apart. Keep in mind that it still is a meeting— normal etiquette and dress code apply even here. General • Consider setting the unit to Automatic Answer, but mute the microphone for privacy reasons, if possible.
EFT Draft 1—Cisco Confidential—Do Not Distribute 5 Introduction Tour the DX80 About Operating Modes Your DX80 may operate in one of two modes; Phone Only Mode or Standard Mode. In Standard Mode the DX80 acts as an Android tablet. Operating modes are set up by your Administrator.
EFT Draft 1—Cisco Confidential—Do Not Distribute 6 Introduction Set Up Your Phone for the First Time About Setup Provided that self-provisioning is allowed in your organization, your DX80 will automatically prompt you to enter the usernames and passwords needed for the appropriate accounts. Note! This wizard will not appear for units running in Phone Only Mode. When you start the system for the first time, you will be invited to run a wizard. Just tap Get started, as outlined.
EFT Draft 1—Cisco Confidential—Do Not Distribute 7 Security Set a PIN Code or Password to Restrict Access About PIN and Password The system will normally prompt you to enter a PIN code or password to prevent unrestricted access to your system. The example shown here assumes that you opt for a PIN code rather than a password, but the procedure is the same in both cases, apart from the fact that a password typically consists of a mixture of alphanumerical characters. Tap Screen lock as outlined.
EFT Draft 1—Cisco Confidential—Do Not Distribute 8 Security If You Forget Your PIN Code or Password Reset PIN or Password If you happen to forget your PIN code or password, you may have the system reset the PIN code or password for you. Once it has been reset, you may enter a new PIN code or password by following the procedure given on the previous page. If you realize that you have forgotten you PIN code or password, tap ? in the upper right corner, as outlined. Tap Forgot PIN.
EFT Draft 1—Cisco Confidential—Do Not Distribute 9 Security Lock and Unlock Screen About Locking Screen Screen locking is a way to block unauthorized access to your system. Make sure your screen is locked whenever you leave your system for a while. You may set up the screenlock to be activated automatically after a certain time of inactivity. This is described on the following page. Emergency calls. Note that locked screens still let you place emergency calls. Tap the ? in the upper right corner.
EFT Draft 1—Cisco Confidential—Do Not Distribute 10 Security Set or Change Screen-Lock Timeout Setting Timeout Screen locking is a way to block unauthorized access to your system. Make sure your screen is locked whenever you leave your system for a while. You may set up the screenlock to be activated automatically after a certain time of inactivity. Tap in the lower right corner, as outlined and then tap the Settings icon, as outlined. Tap Security and then tap Automatically lock.
EFT Draft 1—Cisco Confidential—Do Not Distribute 11 Calling Tasks D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 12 Common Call Tasks Answer Call A Few In-Call Tips • If parties on a call hear a beep, the call may be monitored or recorded. Contact your system administrator for more information. • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more information, contact your system administrator.
EFT Draft 1—Cisco Confidential—Do Not Distribute 13 Common Call Tasks Disconnect Call More Than One Call? If you have more than one call active and you want to hang up one of the calls, but preserve another call on the same line, you may need to remove the call that you want to end from hold first. To disconnect yourself from an ongoing call, tap End. D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 14 Common Call Tasks Hold and Resume About Hold and Resume You can hold and resume calls. This can be used to call someone while a call already is active. When you put a call on hold, the Hold icon appears on the right in the call information area. With a shared line, when another phone places a call on hold, the phone displays the Remote Hold icon. In a call, tap Hold as outlined.
EFT Draft 1—Cisco Confidential—Do Not Distribute 15 Common Call Tasks Place Call About Placing Calls Tap the Call icon, as outlined, if needed. To have the system show search results while dialing, activate Predictive Dialing in the Settings menu accessed from here. You may call someone who is not listed in your list of contacts by keying in their name, address or number using the virtual keyboard of the screen.
EFT Draft 1—Cisco Confidential—Do Not Distribute 16 Common Call Tasks Place Call Using Contacts or Recents About Using Lists To locate an entry in the Contacts or Recents list, scroll through that list in the same way as on a smart phone (i.e. by swiping your finger vertically in the required direction). Tap the Call icon, as outlined, if needed. Either tap Recents or Contacts and scroll the list vertically Tap the green Call button to place the call.
EFT Draft 1—Cisco Confidential—Do Not Distribute 17 Common Call Tasks Place Call Using Speed Dials About Speed Dial When you have defined Speed Dials (see the section Contacts for more), these will appear in the left column of your Call menu. Tap a Speed Dial entry to place a call using the feature. D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 18 Common Call Tasks Video Call Basics About Video Calls Video calls should be regarded as an extension of regular phone calls. You may adjust some camera settings, such as exposure and bandwidth allocated to your call. This is discussed in the Settings section. Place a call, as outlined. Wait for the call to connect. You are now in a video call if the called system permits it.
EFT Draft 1—Cisco Confidential—Do Not Distribute 19 Common Call Tasks Activating Selfview About Selfview In a call: The selfview shows what others see from your system, i.e. your outgoing video. Note that you will see a mirror image of the outgoing video. The selfview image may be moved about your screen. To do this, place your finger on the selfview image and drag it to the new position. In a call, tap the Camera icon, as outlined. The selfview image will appear as a picture in picture, as shown.
EFT Draft 1—Cisco Confidential—Do Not Distribute 20 Visual Voicemail Send a Voicemail About Visual Voicemail The Visual Voicemail tool lets you manage your voice messages. Tap Messages in the left column, then tap More (...) in the upper right corner, as outlined. Select New Message from the drop-down list. Tap Record. When your message is complete, tap Done. You may record again, if needed. Otherwise, enter the name, number or address of the receiver. Once completed, tap Send, as outlined.
EFT Draft 1—Cisco Confidential—Do Not Distribute 21 Visual Voicemail Listen to a Voicemail About Visual Voicemail The Visual Voicemail tool lets you manage your voice messages. Tap Messages, as outlined. New Voicemails are indicated by the red square in the left column. If there are more than one, select the one you are going to listen to. Tap Play ( ) to listen to the voice message. Tap Pause, as outlined to temporarily halt the playback.
EFT Draft 1—Cisco Confidential—Do Not Distribute 22 Visual Voicemail Reply to a Voicemail About Visual Voicemail The Visual Voicemail tool lets you manage your voice messages. If a Voicemail has been sent to a multitude of recipients, you may use the Reply All feature to reach them all with a single reply. Tap Messages, as outlined and select a voicemail. Tap Reply ( ) or Reply All ( ). Tap Record. Tap Done when the recording has been made. Re-record, if needed. Tap Send. Tap Done.
EFT Draft 1—Cisco Confidential—Do Not Distribute 23 Visual Voicemail Forward a Voicemail About Visual Voicemail The Visual Voicemail tool lets you manage your voice messages. When you forward a message, you may also include your own message. Tap Messages, as outlined and select a voicemail. Tap Forward ( ). Record a message, if needed. Tap Done when the recording has been made. Select the recipient, as outlined. You may also re-record, if needed. Tap Send. Tap Done to finish the forwarding.
EFT Draft 1—Cisco Confidential—Do Not Distribute 24 Visual Voicemail Delete a Voicemail About Visual Voicemail Delete a Voicemail from the list: The Visual Voicemail tool lets you manage your voice messages. Messages can either be deleted directly from the list of messages or while you are inside the Playback menu. Tap Messages and select the message to be deleted, as outlined. Tap Recycle Bin ( ) in the upper right corner, as outlined. The Voicemail has now been deleted.
EFT Draft 1—Cisco Confidential—Do Not Distribute 25 Call Park Store and Retrieve Active Call with Call Park About Call Park To retrieve the call from any other phone, just call that number. In a call tap Park, as outlined. You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).
EFT Draft 1—Cisco Confidential—Do Not Distribute 26 Call Transfer Transfer a Call About Call Transfer Transfer redirects a call. The target is the name, number or address (URI) to which you want to transfer the call. Note that you cannot use the transfer function to redirect a call that is on hold. Tap Resume to remove the call from hold before transferring it. In a call, tap Transfer, as outlined. Enter the name, number or address (URI) of the recipient. Talk to the new recipient, if necessary.
EFT Draft 1—Cisco Confidential—Do Not Distribute 27 Ad Hoc Conference Create Conference About Create Conference In a call, tap Add, as outlined. To expand an ongoing call into a conference, just add participants. These participants can be added by dialing their number, name or address; or by using the list of Contacts; or any mixture of these two methods. Call another in the usual way. The one you were in call with will now be put on hold, while the new recipient is called.
EFT Draft 1—Cisco Confidential—Do Not Distribute 28 Meet Me Conference About Meet Me Conference Start or Join a Meet Me Conference Start a Meet Me Conference: Meet Me conferencing enables you to start or join a conference by calling the conference number as opposed to call specific recipients one by one to create a conference. • If you call a secure Meet Me Tap Call, as outlined. This will open the Call menu Tap Meet Me, as outlined.
EFT Draft 1—Cisco Confidential—Do Not Distribute 29 Sh ar ing of co nt en t is no ts up po rte d in th is ve r sio n Share Content D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 30 Your video system may be connected to a management system capable of scheduling video meetings for you. Any meetings scheduled will then appear in a List of Meetings on your Touch device. WebEx Meetings D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 31 WebEx Meetings Start a Scheduled WebEx Meeting Meeting List Basics Cisco WebEx is a standalone application, but also integrates into the Calendar, Phone, Chat, and Contacts applications. During a Cisco WebEx meeting, participants can join the audio conference, see who is in the meeting, view shared presentations, and chat with everyone or privately. Tap WebEx, as outlined. The list of upcoming scheduled meetings will now appear in the left column.
EFT Draft 1—Cisco Confidential—Do Not Distribute 32 Contacts consists of three parts; a Directory, which typically is your corporate phone book; Recents which is a list of recent calls and finally Favorites, which is your personalized list of people you call frequently or otherwise need to get easy access to. Contacts D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 33 Contacts Make Someone a Contact From Call History About Contacts The Contacts serves as your phone book. You may also turn someone into a Favorite to make them appear on the Home screen of the phone app. Select the person to become a contact in Recents, as outlined Tap More (...) in the upper right corner to show the drop-down menu and then tap Add to Contacts. Tap OK to confirm that you want to add the person to the list of Contacts.
EFT Draft 1—Cisco Confidential—Do Not Distribute 34 Contacts Make Someone a Favorite About Contacts The Contacts serves as your phone book. You may also turn someone into a Favorite to make them appear on the Home screen of the phone app. Tap Call, as outlined. Select Recents or Contacts (left column) and then select the avatar to turn into a Favorite. Tap the little * in the upper right corner to turn this entry into a Favorite. The color of the asterisk will change from gray to yellow.
EFT Draft 1—Cisco Confidential—Do Not Distribute 35 Contacts Allocating Numbers to Speed Dial About Speed Dial Speed Dial is a convenient shortcut to contacts that you use often. You allocate a speed dial code (typically a number) to the entry and use that to call that person. Tap Calls to invoke the display shown here and then tap More (...), followed by Add a speed dial in the drop-down menu. You will now be prompted to log into the system using you username and password.
EFT Draft 1—Cisco Confidential—Do Not Distribute 36 Camera D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 37 Camera Setting the Camera Exposure Level About Camera Settings You can adjust the camera’s exposure level by means of the Settings menu accessed from here. You can set the cameras exposure level in the Settings menu associated with the Call window. D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 38 Settings D1510401 User Guide Cisco Collaborate Desk DX80 Produced: April 2014, All contents © 2014 Cisco Systems, Inc. All rights reserved.
EFT Draft 1—Cisco Confidential—Do Not Distribute 39 Settings Gain Access to the Settings About Settings There are several types of Settings available with your DX80. There are System Settings, like those shown here, and there are context sensitive settings applying to your current task. Care must be taken when altering the System Settings to avoid that the system stops working. If in doubt, contact your video support team.
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