Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface vii Overview vii Audience vii Organization vii Related Documentation viii Obtaining Documentation, Obtaining Support, and Security Guidelines Document Conventions CHAPTER 1 ix x An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 6901 and 6911 What Networking Protocols are Used? 1-2 1-6 What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-9 Configuring Network
Contents CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information About Power 2-5 Understanding Phone Config
Contents CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Phone Settings Options 4-1 4-1 4-1 Accessing the Phone Configuration Settings 4-2 Accessing the IVR and Configuring Your Phone Setting CHAPTER 5 Configuring Features, Templates, Services, and Users 4-2 5-1 Telephony Features Available for the Cisco Unified IP Phone Adding Users to Cisco Unified Communications Manager 5-1 5-8 Managing the User Options Web Pages 5-9 Giving User
Contents Identifying Intermittent Network Outages 7-6 Verifying DHCP Settings 7-6 Checking Static IP Address Settings 7-7 Verifying the Voice VLAN Configuration 7-7 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors 7-7 Checking Power Connection 7-8 General Troubleshooting Tips 7-7 7-8 Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset 7-10 Performing a Factory Reset 7-10 Monitoring the Voice Quality of Calls 7-10 7-11 Usin
Contents Performing Final End User Configuration Steps APPENDIX APPENDIX E F D-6 Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Before You Begin E-2 Installing the Phone on Wall Mount Plate E-3 E-1 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Before You Begin E-7 Installing the Bracket E-8 E-7 Cisco Unified IP Phone Non-Lockable Wall Mount E-1 F-1 ADA Non-Lockable Wall Mount Kit for 6900 Series F
Contents Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Preface Overview Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
Preface Chapter 4, “Configuring Settings on the Cisco Unified IP Phone” Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone. Chapter 5, “Configuring Features, Templates, Services, and Users” Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button, and adding users to Cisco Unified Communications Manager.
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.
Preface Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. {x|y|z} Alternative keywords are grouped in braces and separated by vertical bars. [x|y|z] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6901 and 6911 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls. In addition, the phone includes the following: • The Cisco Unified IP Phone 6901 supports basic features such as hold, redial, transfer, and conference.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1-1 shows the main components of the Cisco Unified IP Phone 6901. Figure 1-1 Cisco Unified IP Phone 6901 7 1 2 3 4 5 195793 + 6 Table 1-1 describes the buttons on the Cisco Unified IP Phone 6901. Table 1-1 Features on the Cisco Unified IP Phone 6901 1 Hookswitch Activates the features (hookflash) on your phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 4 Line button Allows users to pick up second incoming call. The line button LED shows call status. The line button enables users to answer an incoming call and swap between two calls on the line. The LED associated with the line button lights up to reflect the line status.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Figure 1-2 shows the main components of the Cisco Unified IP Phone 6911. Figure 1-2 Cisco Unified IP Phone 6911 1 2 14 13 12 3 4 11 5 10 6 + 7 8 195778 9 Table 1-2 describes the buttons on the Cisco Unified IP Phone 6911. Table 1-2 Features on the Cisco Unified IP Phone 6911 1 Handset light strip Lights up to indicate a ringing call (flashing red) or a new voice message (steady red).
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 6 Line button Allows users to pick up an incoming call. The line button LED shows call status. The line button enables users to answer an incoming call and swap between two calls on the line. The LED associated with the line button lights up to reflect the line status.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? 14 Handset Phone handset. What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-3 provides an overview of the networking protocols that the Cisco Unified IP Phone 6901 and 6911 support.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-3 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes IEEE 802.1X The IEEE 802.1X standard defines a client-server-based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-3 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Session Initiation Protocol SIP is the Internet Engineering Task Force (SIP) (IETF) standard for multimedia conferencing over IP. SIP is an ASCII-based application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more endpoints.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones For more information about Cisco Unified Communications Manager Administration, refer to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance. You can access Cisco Unified Communications Manager documentation at this location: http://www.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-4 shows where you can find additional information about security in this and other documents.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6901 and 6911 support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Overview of Security Features (continued) Feature Description Secure SRST reference After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone configuration file and sends the file to the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Overview of Security Features (continued) Feature Description Max MOS LQK Baseline or highest MOS LQK score from the start of the voice stream. The following codecs provide the corresponding maximum MOS LQK scores under normal conditions with no frame loss: MOS LQK Version • G.711: 4.5 • G.728/iLBC: 3.9 • G729A/AB: 3.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-10 • Understanding Security Features for Cisco Unified IP Phones, page 1-10 Establishing and Identifying Protected Calls A protected call is established when your phone, and the phone on the other end, is configured for protected calling.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-7 Security Restrictions with Conference Calls Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Non-secure Conference Encrypted or authenticated Non-secure conference bridge Non-secure conference Secure (encrypted or authenticated) Conference At least one member is non-secure Non-secure conference Secure (encrypted) Conference A
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Required Network Components Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to access the network.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Best Practices—Requirements and Recommendations • Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. • Configure PC Port—The 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, you can use: • Auto-registration—Not supported if Cisco Unified Communications Manager is operating in mixed mode.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager Table 1-8 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Task 4. 5. Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications Manager (continued) Purpose For More Information Add and configure directory numbers (line) on the phone by completing the required fields in the Directory Number Configuration window.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. Note Upgrade the phone with the current firmware image before you install the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Differences Table 1-9 Task 4. Installation Checklist for the Cisco Unified IP Phone 6901 and 6911 (continued) Purpose For More Information If you are configuring the network settings on the phone, you See the “Configuring Startup Network can set up an IP address for the phone by either using DHCP or Settings” section on page 3-9. manually entering an IP address.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
Chapter 2 Understanding Interactions with Other Cisco Unified IP Telephony Products Preparing to Install the Cisco Unified IP Phone on Your Network Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone • Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP traffic. • Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. You can resolve these issues by isolating the voice traffic onto a separate VLAN.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 6901 and 6911. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 6901 and 6911 Power Type Guidelines External power—Provided through the CP-PWR-CUBE-3 external power supply. The Cisco Unified IP Phone 6901 and 6911 use the CP-PWR-CUBE-3 power supply.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Obtaining Additional Information About Power For related information about power, refer to the documents shown in Table 2-2.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process • You have enabled auto-registration in Cisco Unified Communications Manager • The phone has not been added to the Cisco Unified Communications Manager database • The phone is registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-3 Task 3. 4. Cisco Unified IP Phone Startup Process (continued) Purpose Related Topics Obtaining an IP Address • If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database These sections describe the methods: • Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-10 • Adding Phones Using the BAT Phone Template, page 2-10 Table 2-4 provides an overview of these methods for adding phones to the Cis
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone. For information about enabling auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications Manager Administration Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-10 Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Proto
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone phones can register. If Cisco Unified IP phones to be connected to Cisco Unified CM are brand new, out-of-the-box, the SCCP phone firmware preloaded at the factory must be upgraded to the recommended SIP version before your SIP phones can complete registration.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 6901 and 6911 Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-4 • Footstand, page 3-7 • Verifying the Phone Startup Process, page 3-9 • Configuring Startup Network Settings, page 3-9 Before you install a Cisco Unified IP ph
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Components Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 Components Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Use the network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections for a Cisco Unified IP Phone 6901 and Figure 3-2 for a graphical representation of the connections for a Cisco Unified IP Phone 6911. To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6901 Cable Connections 1 6 5 2 4 195792 3 1 Slot for Ethernet cable 4 Network port (10/100 SW) connection IEEE 802.3af power enabled 2 Handset connection 5 DC adaptor port (DC48V) 3 Slot for handset cable 6 Slot for DC adaptor cable Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Cisco Unified IP Phone 6911 Cable Connections 195780 Figure 3-2 1 2 6 3 4 5 1 DC adaptor port (DC48V) 4 Network port (10/100 SW) connection IEEE 802.
Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Footstand The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Figure 3-3 illustrates the footstand on the Cisco Unified IP Phone 6901. Cisco Unified IP Phone 6901 277349 Figure 3-3 Figure 3-4 illustrates attaching the footstand at a higher angle on the Cisco Unified IP Phone 6911.
Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle 277346 Connect the footstand to the lower slots for a higher viewing angle. Lower Viewing Angle 277347 Connect the footstand to the upper slots for a higher viewing angle. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone 6901 on the wall by using a standard telephone wall plate with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate (Leviton type number: 4108W-0SP) to wall mount the Cisco Unified IP Phone 6901.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes configurable network settings that you may need to modify before the phone is functional for your users. You can access, view, and change the network settings on the phone by accessing the Interactive Voice Response (IVR).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings Table 4-1 Network Menu Options (continued) Option Description Subnet Mask Subnet mask used by the phone. Default Router 1 Default router used by the phone (Default Router 1). TFTP Server Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network or you want to change this server, you must assign the TFTP Server. 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings Step 5 To exit the IVR, end the call. Table 4-2 describes the various options in the IVR Configuration Menu. Table 4-2 Navigating the IVR Configuration Menu Action IVR Code Review or Set Network Settings 1 Navigating Notes If DHCP is enabled, the IVR announces each network parameter.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Accessing the Phone Configuration Settings Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Automatic Port Synchronization When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call Forward All Loop Detects and prevents Call Forward All loops.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Client Matter Codes (CMC) Enables a user to specify that a call relates to a specific client matter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Meet Me Conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing the Redial button.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Time-of-Day Routing Restricts access to specified telephony features by For more information refer to: time period. • Cisco Unified Communications Manager Administration Guide, “Time Period Configuration” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Note Once the Enable Synchronization from the LDAP Server is enabled, you will not be able to add additional users from Cisco Unified Communications Manager Administration. For more information on LDAP, go to the “Understanding the Directory” chapter in the Cisco Unified Communications Manager System Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window displays. Step 2 Enter the appropriate search criteria and click Find. Step 3 In the list of records that display, click the link for the user. Step 4 Click Device Association. The User Device Association window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by default.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 6 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network setup information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 6-3 for more information.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages. To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 6-1 Device Information Area Items (continued) Item Description UDI Displays the following Cisco Unique Device Identifier (UDI) information about the phone: • Device Type—Indicates hardware type.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 6-2 Network Configuration Area Items (continued) Item Description Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. CallManager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 6-2 Network Configuration Area Items (continued) Item Description SW Port Setup Speed and duplex of the switch port, where: PC Port Setup (Cisco Unified IP Phone 6911 only) • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • No Link—No connection to the switch port Speed and duplex of the switch port, where: • A—Auto Negotiate •
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 6-2 Network Configuration Area Items (continued) Item Description Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port. (Cisco Unified IP Phone 6911 only) CDP: PC Port Indicates whether CDP is supported on the PC port (default is enabled).
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 6-3 Ethernet Information Items (continued) Item Description Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no Direct Memory Access (DMA) descriptor table below Table 6-4 Network Items on the Cisco Unified
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 6-5 Network and Access Items on the Cisco Unified IP Phone 6911 (continued) Item Description Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater t
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs • Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from a phone crash. • Status Messages—Displays up to the 30 most recent status messages that the phone has generated since it was last powered up. You can also see this information from the Status Messages screen on the Web page of the phone. Table 6-6 describes the status messages that may be displayed.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 6-6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued) Message Description DHCP timeout DHCP server did not respond. DNS timeout DNS server did not respond. DNS unknown host Duplicate IP DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. Another device is using the IP address assigned to the phone.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 6-6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued) Message Description Possible Explanation and Action Load ID incorrect Load ID of the software file is of the wrong type. Check the load ID assigned to the phone (from Cisco Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 6-6 Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued) Message Description TFTP server not authorized The specified TFTP server could not be found in the phone’s CTL. TFTP timeout TFTP server did not respond. Possible Explanation and Action • The DHCP server has the wrong configuration file for the TFTP server.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 6-7 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream. Local Address IP address and UDP port of the phone. Start Time Internal time stamp indicating when Cisco Unified Communications Manager requested that the phone start transmitting packets. Stream Status Indication of whether streaming is active or not.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics “Configuring Settings on the Cisco Unified IP Phone” chapter Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 7 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. If you need additional assistance to resolve an issue, see the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page ix.
Chapter 7 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-9. If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on.
Chapter 7 Troubleshooting and Maintenance Resolving Startup Problems In addition, problems with security may prevent the phone from starting up properly. See the “General Troubleshooting Tips” section on page 7-8 for more information. Identifying Error Messages As the phone cycles through the startup process, you can access status messages that might provide you with information about the cause of a problem. See the “Device Logs” section on page 6-9 for instructions about accessing status messages.
Chapter 7 Troubleshooting and Maintenance Resolving Startup Problems Cisco CallManager and TFTP Services Are Not Running If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. However, in such a situation, it is likely that you are experiencing a system-wide failure, and other phones and devices are unable to start up properly. If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected.
Chapter 7 Troubleshooting and Maintenance Resolving Startup Problems Note • When you remove a phone from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The phone’s directory number or numbers remain in the Cisco Unified Communications Manager database. They are called “unassigned DNs” and can be used for other devices.
Chapter 7 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified Communications Manager connection are stable, a Cisco Unified IP Phone should not reset on its own.
Chapter 7 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Checking Static IP Address Settings If the phone has been assigned a static IP address, verify that you have entered the correct settings. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1 for more information.
Chapter 7 Troubleshooting and Maintenance General Troubleshooting Tips Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address. Step 4 From Cisco Unified Communications Manager, choose System > Server and verify that the server is referred to by its IP address and not by its DNS name.
Chapter 7 Troubleshooting and Maintenance General Troubleshooting Tips Table 7-1 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Changing the telephone configuration. By default, the network configuration options are locked to prevent users from making changes that could impact their network connectivity. You must unlock the network configuration options before you can configure them. See the “Accessing the Phone Configuration Settings” section on page 4-2 for details.
Chapter 7 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 7-10 • Performing a Factory Reset, page 7-10 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration a
Chapter 7 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Step 2 While the phone is powering up, press and hold # button until the Line LED turns green. Step 3 Release the # button and press 123456789*0#. The line button LED turns red. The phone reboots when it is finished.
Chapter 7 Troubleshooting and Maintenance Using Voice Quality Metrics Note • G.728/iLBC: 3.9 MOS LQK • G729A/AB: 3.7 MOS LQK • Cisco Voice Transmission Quality (CVTQ) does not support wideband (7 kHz) speech codecs, because ITU has not defined the extension of the technique to wideband. Therefore, MOS LQK scores that correspond to G.711 performance are reported for G.722 calls to allow basic quality monitoring, rather than not reporting an MOS score. • Reporting G.
Chapter 7 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Table 7-3 Changes to Voice Quality Metrics (continued) Metric Change MOS LQK scores increase significantly Note Condition • Check to see if the phone is using a different codec than expected (RxType and TxType). • Check to see if the MOS LQK version changed after a firmware upgrade. Voice quality metrics do not account for noise or distortion, only frame loss.
Chapter 7 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Configure Phone Features How Users Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include setting up speed dial on the Cisco Unified IP Phone 6911, setting up call forwarding numbers on the Cisco Unified IP Phone 6901 and 6911, and creating a personal address book.
A P P E N D I X B Supporting International Users Localized versions of the Cisco Unified IP Phones are available.
Appendix B Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X C Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 6901 and 6911. • Physical and Operating Environment Specifications, page C-1 • Cable Specifications, page C-2 • Network and Access Port Pinouts, page C-3 Physical and Operating Environment Specifications Table C-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 6901.
Appendix C Technical Specifications Cable Specifications Table C-1 Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 (continued) Specification Value or Range Cables Category 3/5/5e for 10-Mbps cables with four pairs Category 5/5e for 100-Mbps cables with four pairs Note Distance Requirements Cables have four pairs of wires for a total of eight conductors.
Appendix C Technical Specifications Network and Access Port Pinouts Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. • The network port is labeled network on the Cisco Unified IP Phone. • The access port is labeled Computer on the Cisco Unified IP Phone (Cisco Unified IP Phone 6911 only). Network Port Connector Table C-3 describes the network port connector pinouts.
Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X D Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end-user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix D Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix D Basic Phone Administration Steps Configuring the Phone – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe – Password and Confirm Password—Enter five or more alphanumeric or special characters for the end user password.
Appendix D Basic Phone Administration Steps Configuring the Phone Example: 00127F576611 (MAC address on John Doe’s phone) – Description—This is an optional field where you can enter a useful description. This will help you, if you need to search for information about this user. – Device Pool—Choose the device pool for which you want to assign this phone. The device pool defines sets of common characteristics for devices, such as region, date/time group, and MLPP information.
Appendix D Basic Phone Administration Steps Configuring the Phone b. In the Protocol Specific Information pane of this window, choose a Device Security Profile from the drop-down list. To enable security features for a phone, you must configure a new security profile for the device type and protocol and apply it to the phone. If the phone does not support security, choose a non-secure profile.
Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps Example: Using the John Doe extension in the example above, if you specify a mask of 408902XXXX, an external call from extension 6640 displays a caller ID number of 4089026640. Note This setting applies only to the current device unless you check the check box at right (Update Shared Device Settings) and click the Propagate Selected button.
Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phone 6901 and 6911 phones. Installing a Wall Mount for the Cisco Unified IP Phone 6901 The following section describes how to install the Wall Mount plate for use with the Cisco Unified IP Phone 6901.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Before You Begin Before you mount the phone on the wall, ensure that the handset rest is such that the receiver will not slip out of the cradle (Figure E-2). Figure E-2 Preparing the Handset Hookswitch 2 3 4 192897 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Installing the Phone on Wall Mount Plate To install the phone on the wall mount plate, follow these steps: Procedure Step 1 Plug the telephone line cord (RJ45 connector) into the phone jack at the base of the phone (Figure E-3).
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 2 Plug the RJ45 connector into the wall mount phone jack (Figure E-4). Figure E-4 RJ45 Connector in the Wall Mount Jack 2 3 1 253656 4 1 Network Port on the Phone 3 Wall Mount Plate 2 RJ45 Connector 4 Network Port on the Wall Mount Plate Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 3 Slip the mounting holes on the base of the wall mount plate and over the wall mount pins (Figure E-5). Figure E-5 Mounting Holes 1 253657 2 1 Mounting Hole on the Phone 2 Wall Mount Pin on the Wall Mount Plate Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6901 Step 4 Firmly slide the IP phone down into place (Figure E-6). Sliding the IP Phone 253658 Figure E-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 The following section describes how to install the wall mount for use with the Cisco Unified IP Phone 6911. Figure E-7 shows a list of items included in the Wall Mount Kit for the Cisco Unified IP Phone 6911.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Installing the Bracket To install the phone on the wall, follow these steps: Procedure Step 1 Mount the wall bracket in the desired location (Figure E-8). You can install the wall bracket over an Ethernet jack, or you can run the Ethernet network cable to a jack nearby. a.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Figure E-8 Mounting the Wall Bracket A B Mark mounting holes through bracket on wall Level wall bracket on wall C D 274936 Insert anchors into wall Screw bracket to wall using Phillips head screws Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step 2 Attach the phone bracket to the IP phone (Figure E-9). a. Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b. Remove the label covers that are concealing the screw holes. c. Attach the phone bracket by inserting the tabs into the mounting tabs on the phone.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step 3 Remove the handset wall hookswitch in the handset rest, rotate the hookswitch by 180 degrees, and reinsert the hookswitch. The hookswitch should have a lip on which the handset catches when the phone is vertical (Figure E-10).
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step 4 Attach the Ethernet cable to the 10/100 SW network port and wall jack. If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100 PC access port.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Step 5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable-access openings in the bottom of the bracket.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 Installing a Wall Mount for the Cisco Unified IP Phone 6911 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contains information on installing the following product: • ADA Non-Lockable Wall Mount Kit for 6900 Series: Installed on the Cisco Unified IP Phone 6911, 6921, 6941, 6945, and 6961. This nonlocking wall mount kit meets ADA 4.4.1 requirements.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series The following figure shows the phone with the wall mount kit from the side. Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone 345757 Figure F-2 Components The following figure shows the contents of the Wall Mount kit.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors • Two M2.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-4 Mount the Wall Bracket A B C Mark mounting holes through bracket on wall Level wall bracket on wall E D Screw bracket to wall using Phillips head screws 345755 Insert anchors into wall Step 2 Attach the phone bracket to the IP phone. a. Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-5 Attach Phone Bracket Screw holes 274937 Slot for mounting tabs Step 3 Attach the cables. a. Attach the Ethernet cable to the 10/100 SW network port and wall jack. b. (Optional) If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100 PC access port. c.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-6 Attach Cables Wall bracket Phone bracket 274939 Network port Handset port AC adapter port (optional power cable) Step 4 Phone bracket cable access hole U-shaped holes for cables Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Tab Location 345759 Figure F-7 To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal sticks. Step 1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in. (2.5 cm).
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Disengage tabs 345760 Figure F-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 This appendix provides information about feature support for the Cisco Unified IP Phones 6901 and 6911 using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.5(1). Table G-1 provides a high-level overview of calling features and their support by protocol.
Appendix G Table G-1 Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP SIP For More Information Supported Supported Basic Call Handling—Forwarding Calls to Another Number Call Forward All Breakout Supported Supported Call Forward All Loop Prevention Supported Supported Call Forward Busy Supported Supported Call Forward Configurable Supported Display Supported Call Forward Destin
Appendix G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Table G-1 Cisco Unified IP Phones Feature Support by Protocol (continued) Protocol Features SCCP SIP For More Information Redial Supported Supported Basic Call Handling—Placing a Call: Basic Options Shared Line Supported Supported Advanced Call Handling—Using a Shared Line Monitoring and Recording Supported Supported Supported Supported Time-of-Day Routing Supported Supported Transfer Supported Supp
Appendix G Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
INDEX Numerics B 802.
Index call waiting overview 5-4, G-2 CAPF (Certificate Authority Proxy Function) cell phone interference XmlDefault.cnf.
Index enterprise parameters client matter codes call forward options forced authorization codes 5-11 call forward optionsenterprise parameters user options web page defaults user options web page defaults Ethernet Information web page group call pickup hold 5-11 G-2 message waiting 7-3 G-2 G-2 monitoring and recording 6-2, 6-7 music-on-hold 2-4 G-2 G-2 meet-me conference 5-11 error messages, used for troubleshooting external power G-2 mute G-3 G-2 G-2 Private Line Automated Ringd
Index hold button, description of hookswitch media encryption 1-2, 1-4 1-2 HTTP, description 1-6 Hypertext Transfer Protocol See HTTP 1-14 meet me conference 5-6 meet-me conference G-2 Message Indicators 1-24 messages button, description of message waiting 1-5 5-6, G-2 Message Waiting Indicator (MWI) I Message Waiting Lamp MIC icon shield image authentication mute network requirements 5-7, G-3 5-6, G-2 5-6 feature Cisco Unified Communications Managerconfiguration 3-2 G-2 mute
Index SIP protected call 1-8 TCP description 1-16 Protected Calls 1-16 1-8 TFTP 1-8 TLS 1-8 UDP 1-8 network outages, identifying R 7-6 network port Real-Time Control Protocol connecting to 3-4 See RTCP network requirements, for installing network statistics 3-1 Real-Time Transport Protocol 6-7 Network web page See RTP 6-2, 6-7 redial 5-7, G-3 redial button 1-2 remote port configuration O reset, factory on hook call transfer 7-10 reset settings on phone 5-6 5-7 7-10
Index Locally Significant Certificate (LSC) media encryption 1-14 secure SRST reference security profiles 1-14, 1-15 signaling encryption TCP 1-13 shield icon 1-10 telephone features Cisco Unified Video Advantage agent greeting signaling encryption 1-13 1-14 auto answer Speaker button, disabling 3-3 1-5 5-7, G-3 5-5 call waiting 7-1 cBarge startup process configuring VLAN 2-7 loading stored phone image obtaining IP address obtaining power 2-7 forced authorization codes group call p
Index voice messaging system accessing voice messaging system 5-8 TFTP description adding to Cisco Unified Communications Manager 5-8 1-8 troubleshooting TFTP Server 1 7-3 4-2 Time-of-Day Routing time zone update TLS A-2 providing support to A-1 required information A-1 5-8, G-3 5-8 V 2-5 transfer VLAN 5-8, G-3 transfer button, description of auxiliary, for voice traffic 1-4 configuring for voice networks Transmission Control Protocol native, for data traffic See TCP verifying
Index X XmlDefault.cnf.xml 2-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.
