Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xiii Overview xiii Audience xiii Organization xiii Related Documentation xiv Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview xv Document Conventions CHAPTER 1 xv xv An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7960G and 7940G What Networking Protocols Are Used? 1-1 1-4 What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Feature Overview 1-6 Configuring T
Contents Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-3 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Obtaining Additional Information about Power 2-4 Understanding Phone Configuration Files Understanding the Phone Startup Process 2-5 2-6 Adding Phones to the Cisco Unified Communications Manager Database 2-7 Adding Phones with Auto-Registration 2-8 Adding Phones with Auto-Registration and TAPS 2-9 Adding Phones with Cisco Unified Commu
Contents Configuring Startup Network Settings 3-10 Configuring Security on the Cisco Unified IP Phone CHAPTER 4 3-10 Configuring Network Settings on the Cisco Unified IP Phone Displaying the Network Configuration Menu Unlocking and Locking Options Editing Values 4-1 4-2 4-3 Overview of Network Configuration Options 4-3 Network Configuration Menu 4-4 Cisco Unified Communications Manager Options CHAPTER 5 4-1 4-10 Configuring Features, Templates, Services, and Users 5-1 Telephony Features
Contents CHAPTER 7 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone 7-2 Disabling and Enabling Web Page Access Device Information 7-1 7-3 7-3 Network Configuration 7-4 Network Statistics 7-7 Ethernet Statistics 7-7 Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics 7-8 Device Logs 7-10 Stack Statistics 7-11 Status Messages 7-11 Streaming Statistics CHAPTER 8 7-11 Troubleshooting and Maintenance 8-1 Resolving Startup Problems 8-1 Symptom: The
Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset 8-13 Performing a Factory Reset 8-14 Using the Quality Report Tool 8-13 8-15 Monitoring the Voice Quality of Calls 8-15 Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone APPENDIX A 8-17 8-17 Providing Information to Users Via a Website A-1 How Users Obtain Support for the Cisco Unified IP Phone Gi
Contents INDEX Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
Preface Overview Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP) provides the information you need to understand, install, configure, and manage the Cisco Unified IP Phones 7960G and 7940G on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network.
Preface Chapter Description Chapter 5, “Configuring Features, Templates, Services, and Users” Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Chapter 6, “Viewing Model Information, Explains how to view model information, status messages, network statistics, Status, Statistics, and Security Information and firmware information from
Preface Cisco Unified Communications Manager Business Edition These publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.
Preface Note Caution Warning Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Means reader be careful.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone is a full-featured telephone that provides voice communication over an Internet Protocol (IP) network. It functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G Figure 1-1 Cisco Unified IP Phone 7960G Figure 1-2 Cisco Unified IP Phone 7940G 1 Handset light strip Indicates an incoming call or new voice message. 2 Phone screen Shows phone features. 3 Model type Indicates the Cisco Unified IP Phone model. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7960G and 7940G 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The Cisco Unified IP Phone 7960G has six programmable buttons and the 7940G
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phones 7960G and 7940G support.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Skinny Client Control Protocol (SCCP) SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phones use SCCP for call control.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7960G and 7940G? Feature Overview Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide Security features supported on the Cisco Unified IP Phon
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-3 provides an overview of the security features that the Cisco Unified IP Phones support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Overview of Security Features (continued) Feature Description Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and that only the intended device receives and reads the data.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Related Topics • Identifying Encrypted and Authenticated Phone Calls, page 1-11 • Security Restrictions, page 1-11 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen on the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified Communications Manager classifies the call as nonsecure.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, you can use: • Auto-registration • Cisco Unified Communications Manager Administration • Bulk Administration Tool (BAT) • BAT and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see the “Adding Phon
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Task 1. Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager Purpose For More Information Gather the following information about the phone: Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Task 5. Checklist for Configuring the Cisco Unified IP Phones 7960G and 7940G in Cisco Unified Communications Manager (continued) Purpose For More Information Customize softkey templates. Refer to Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” chapter.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-5 Task 5. Checklist for Installing the Cisco Unified IP Phones 7960G and 7940G (continued) Purpose For More Information Configure these network settings on the phone by choosing Settings > Network Configuration. Using DHCP—The IP address is automatically assigned and the Cisco Unified IP Phone is directed to a TFTP Server.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
Chapter 2 Understanding Interactions with Other Cisco Unified IP Communications Products Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 7960G and 7940G have an internal Ethernet switch, enabling proper forwarding of appropriate packets to the phone, to the access port (labeled 10/100 PC on the phone), and to the network port (labeled 10/100 SW on the phone).
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone These sections provide more information about powering a phone: • Power Guidelines, page 2-4 • Power Outage, page 2-4 • Obtaining Additional Information about Power, page 2-4 Power Guidelines Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 7960G and 7940G.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Table 2-2 Related Documentation for Power Document Topics URL PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking_solutions_package.html Cisco Catalyst Switches http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_su pport_series_home.html Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7960G and 7940G go through a standard startup process that is described in Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-3 Task 1.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-3 Task 7. Cisco Unified IP Phone 7960G and 7940G Startup Process (continued) Description Related Topics Request the configuration file. The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone. 8. Contact Cisco Unified Communications Manager.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC Address? Notes Auto-registration No Results in automatic assignment of directory numbers Auto-registration with TAPS No Requires auto-registration and the Bulk Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration and TAPS TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. You use TAPS to update MAC addresses and download pre-defined configurations for phones.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with BAT, page 2-10 Adding Phones with BAT The Cisco Bulk Administration Tool (BAT) is a plug-in application for Cisco Unified Communications Manager that enables you to perform batch operations, including registration, on multiple phon
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols • To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration page in Cisco Unified Communications Manager Administration. Refer to Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SIP).
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. 2. Install the phones. 3. Change the Auto Registration Protocol enterprise parameter to SIP. 4. Auto-register the SIP phones.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes this following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7960G and 7940G Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-5 • Attaching the Cisco Unified IP Phone Expansion Module 7914, page 3-7 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-8 • Verifying the Phon
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: • Working Voice over IP (VoIP) Network: – VoIP configured on your Cisco routers and gateways – Cisco Unified Communications Manager installed in your network and configured to handle call processing • IP netwo
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components Network and Access Ports The back of the Cisco Unified IP Phones 7960G and 7940G have two RJ-45 ports labelled 10/100 SW and 10/100 PC. Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7960G and 7940G Components These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phones 7960G and 7940G Cable Connections AUX 1 DC adaptor port (DC48V) for phones not provided with 5 inline power Access port (10/100 PC) for connecting the phone to a computer 2 AC-to-DC power supply 6 Handset port 3 AC power cord 7 Headset port 4 Network port (10/100 SW) for connecting to the network Related Topics • Attaching the Cisco Unified IP Phone Expansion Module 791
Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7960G to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.
Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Related Topic • Configuring Softkey Templates, page 5-11 Adjusting the Placement of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand. The keyholes fit standard phone jack mounts. Step 4 Hang the phone on the wall.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 4. The main LCD screen displays this information: – Current date and time – Primary directory number – Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the “Resolving Startup Problems” section on page 8-1.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Refer to Cisco Unified Communications Manager Security Guide for more information. To configure an LSC on the phone, perform these steps: Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured. Step 2 From the phone, choose Settings > Security Configuration.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
CH A P T E R 4 Configuring Network Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can view these settings, and change many of them, through the Network Configuration menu on the phone.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Unlocking and Locking Options Procedure Step 1 Press the Settings button to access the Settings menu. Step 2 Scroll to Network Configuration and press the Select softkey. To exit the Network Configuration menu, press the Exit softkey.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Editing Values Editing Values When you edit the value of an option setting on the Network Configuration menu, follow these guidelines: Note • Use the keys on the telephone keypad to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from the Network Configuration Menu Network Configuration Menu Option Category Description IP settings If you do not use DHCP in your network, you can make IP settings manually. IP Address Default Router 1-5 Subnet Mask Domain Name DNS Server 1-5 Port settings Allow you to set the speed and duplex of the network and access ports.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description MAC Address Unique Media Access Control (MAC) address of the phone. Display only—cannot configure. Host Name Unique host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. You can overwrite this value if the Alternate Domain option is set to Yes.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Default Router 1 Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5.) Default Router 2 To Change 1. Set the DHCP Enabled option to No. 2. Scroll to the appropriate Default Router option, press the Edit softkey, and then enter a new router IP address. 3.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change URL Services URL of the server from which the phone obtains Cisco Unified IP Phone services. From Cisco Unified Communications Manager, choose System > Enterprise Parameters. DHCP Enabled Indicates whether DHCP is being used by the phone.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change SW Port Configuration Speed and duplex of the switch port. 1. If the phone is connected to a switch, you must configure port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate. Scroll to the SW Port Configuration option and then press the Edit softkey. 2.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description To Change GARP Enabled Indicates whether the phone learns MAC addresses from From Cisco Unified Communications Gratuitous Address Resolution Protocol (ARP) responses. Manager, choose Device > Phone > Phone Disabling the phone’s ability to accept Gratuitous ARP will Configuration.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Option Network Configuration Menu Options (continued) Description To Change Connection Time, in seconds, after a failover that the link between the From Cisco Unified Communications Monitor Duration phone and a Cisco Unified Communications Manager Manager, choose System > Enterprise server must remain stable (with no link-flapping) before the Parameters.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 Cisco Unified Communications Manager Server Designations Designation Description SRST Indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable.
Chapter 4 Configuring Network Settings on the Cisco Unified IP Phone Network Configuration Menu Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must then use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and set up procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Barge and (cBarge) Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge. • • cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call pickup Allows users to redirect a call that is ringing on another phone within their pickup group to their phone. For more information, refer to Cisco Unified Communications Manager System Guide, “Call Pickup” chapter.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Immediate Divert Allows a user to transfer a ringing, connected, or For more information, refer to Cisco held call directly to a voice-messaging system.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Privacy Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user’s call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Time-of-Day Routing Restricts access to specified telephony features by time period.
Chapter 5 Configuring Features, Templates, Services, and Users Creating Custom Phone Rings Creating Custom Phone Rings You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the Ringlist.xml file. Refer to Cisco Unified Communications Manager Features and Services Guide for more information.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates • From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates Configuring Softkey Templates Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7940G and 7960G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks: • Access the corporate directory and other customized directories from a Cisco Unified IP Phone • Create a personal directory • Set up speed dial and call forwarding numbers •
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages To specify the options that appear on the User Options web pages, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
CH A P T E R 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone This chapter describes how to access and use the following menus and screens on the Cisco Unified IP Phone: • Model Information screen—Displays hardware and software information about the phone. • Status menu—Provides access to screens that display the status messages, network statistics, and firmware versions.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen displays this information: • Model Number—Model number of the phone. • MAC Address—MAC address of the phone. • APP Load ID—Identifies the JAR file running on the phone. • Boot Load ID—Identifies the factory-installed load running on the phone. • Serial Number—Serial number of the phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages Screen You can access the Status Messages screen at any time, even if the phone has not finished starting up. Table 6-1 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated. To display the Status Messages screen, follow these steps: Procedure Step 1 Press the Settings button.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action CFG file not found The name-based and default configuration file The configuration file for a phone is created when the was not found on the TFTP Server. phone is added to the Cisco Unified Communications Manager database.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description DNS timeout DNS server did not respond. DNS unknown host Duplicate IP Error update locale DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. Another device is using the IP address assigned to the phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description Possible Explanation and Action Load rejected HC The application that was downloaded is not compatible with the phone’s hardware. Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued) Message Description TFTP server not authorized The specified TFTP server could not be found in the phone’s CTL. TFTP timeout Possible Explanation and Action TFTP server did not respond. • The DHCP server is not configured properly and is not serving the correct TFTP server address.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-2 Network Statistics Message Components (continued) Message Component Description Bcast Number of broadcast packets received by the phone One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: • During call—You can view the call information by pressing the ? button twice rapidly. • After the call—You can view the call information captured during the last call by displaying the Call Statistics screen.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-4 Call Statistics Items (continued) Item Description Avg Jtr Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened. Max Jtr Maximum jitter observed since the receiving voice stream was opened.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration menu displays information about security on the phone and provides access to the CTL File menu and to the Trust List menu. The Security Configuration menu contains these options: • Web Access—Indicates whether web access is enabled or disabled for the phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu • Communications Manager—IP address of the Cisco Unified Communications Manager server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1). • TFTP Server—IP address of a TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Trust List Menu The Trust List menu displays information about all of the servers that the phone trusts. If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. To exit the Trust List menu, press the Exit softkey.
CH A P T E R 7 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 7-3 for more information.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access – Status Messages—Displays various system messages. For more information, see the “Device Logs” section on page 7-10. • Streaming Statistics—Includes the following hyperlink: – Stream 1—Display a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 7-11.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-1 Device Information Area Items (continued) Item Description Boot Load ID Identifier of the factory-installed load running on the phone Version Version of the phone hardware Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the phon
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5. DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time. Idle URL Time Amount of time in seconds that elapses before the URL shown in Idle URL appears. Authentication URL URL that the phone uses to validate requests made to the phone web server.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-2 Network Configuration Area Items (continued) Item Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Enabled Indicates whether the phone shifts the call focus to incoming calls on all lines. Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-3 Ethernet Area Items (continued) Item Description Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx Deferred Abort Total number of transmit packets aborted by the phone Rx Overruns Total number of received packets dropped because of buffer overruns Rx Long/CRC Total number of received packets dropped because of excessive length Rx Frames Total number of packets re
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-4 Port Statistics Area Items (continued) Item Description Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 7-4 Port Statistics Area Items (continued) Item Description Tx size256to511 Total number of packets transmitted, including bad packets, that are between 256 and 511 bytes in size Tx size512to1023 Total number of packets transmitted, including bad packets, that are between 512 and 1023 bytes in size Tx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size cos
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Stack Statistics The Debug Display area on a phone’s web page displays information about the phone’s stack tasks. This information may be useful to Cisco Technical Assistance Center personnel if you require assistance with troubleshooting.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 7-6 Streaming Statistics Area Items Item Description Domain Domain of the phone Remote Address IP address of the destination of the stream Local Address IP address of the phone Sender Joins Number of times the phone has started transmitting a stream Receiver Joins Number of times the phone has started receiving a stream Byes Number of times the phone has stopped transmitting a stream Start Time Internal t
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 7-6 Streaming Statistics Area Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores.
Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
CH A P T E R 8 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or in your IP telephony network. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. This document is available to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.
Chapter 8 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process and the LCD screen should display information. If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be functional.
Chapter 8 Troubleshooting and Maintenance Resolving Startup Problems • Cisco Unified Communications Manager and TFTP Services Are Not Running, page 8-4 • Creating a New Configuration File, page 8-5 In addition, problems with security may prevent the phone from starting up properly. See the “Troubleshooting Cisco Unified IP Phone Security” section on page 8-9 for more information.
Chapter 8 Troubleshooting and Maintenance Resolving Startup Problems Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually.
Chapter 8 Troubleshooting and Maintenance Resolving Startup Problems To start a service, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from the Navigation drop-down list and click Go. Step 2 Choose Tools > Control Center - Feature Services. Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
Chapter 8 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Note • When you remove a phone from the Cisco Unified Communications Manager database, its configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The phone’s directory number or numbers remain in the Cisco Unified Communications Manager database. They are called “unassigned DNs” and can be used for other devices.
Chapter 8 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently. Your network might have been experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify that packets are received and transmitted. However, voice traffic cannot recapture lost packets.
Chapter 8 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones.
Chapter 8 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 8-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security and encryption, refer to Cisco Unified Communications Manager Security Guide.
Chapter 8 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 8-2 provides general troubleshooting information for the Cisco Unified IP Phone. Table 8-2 Cisco Unified IP Phone Troubleshooting Summary Explanation Connecting a Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC to another Cisco Unified IP Phone/ port. Each IP phone should directly connect to a switch port.
Chapter 8 Troubleshooting and Maintenance General Troubleshooting Tips Table 8-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Sound sample mismatch between the The RxSize and the TxSize statistics show the size of the voice packets that are being phone and another device. used in a conversation between this IP phone and the other device. The values of these statistics should match.
Chapter 8 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 Table 8-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Loopback condition. A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10H (10-BaseT / half duplex) • The phone receives power from an external power supply.
Chapter 8 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 8-13 • Performing a Factory Reset, page 8-14 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration an
Chapter 8 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased • LSC—Erased • User configuration settings—Reset to default values • Network configuration settings—Reset to default values (optional) • Locale information—Reset to default value • Call histories—Erased To perform a factory reset
Chapter 8 Troubleshooting and Maintenance Using the Quality Report Tool Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone 7960G/7940G. This tool is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phone with QRT so they can report problems with phone calls. Users can report issues by using the Cisco Unified IP Phone softkey labeled QRT.
Chapter 8 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss, and use the metrics as a baseline for comparison. It is important to distinguish significant changes from random changes in metrics. Significant changes are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Chapter 8 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.
Chapter 8 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7960G and 7940G Phone Guide includes detailed user instructions for key phone features.
Appendix A Providing Information to Users Via a Website How Users Access a Voice Messaging System configuring settings on a phone by using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages. Make sure to provide end users with the following information about the User Options web pages: • The URL required to access the application.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries See the “Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer” section on page A-4 for information about installing the Cisco Unified IP Phone Address Book Synchronizer.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries The Cisco Unified CallManager User Information window displays. Step 3 Enter the Cisco Unified IP Phone user name and password and click OK. Step 4 To configure Cisco Unified Communications Manager server information, click the Server button. The Configure Cisco Unified CallManager Server Information window displays.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G This appendix provides information about feature support for the Cisco Unified IP Phone 7960G and 7940G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0. Table B-1 provides a high-level overview of calling features and their support by protocol.
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G Cisco Unified IP Phone 7960G and 7940G Feature Support by Protocol (continued) Cisco Unified IP Phones 7960G, 7940G Features SCCP SIP For More Information Call Forward No Answer Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Park Supported Not supported “Advanced Call Handling—Storing and Receiving Parked Calls” Call Pickup Supported Not supported “Advanced Call H
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G Table B-1 Cisco Unified IP Phone 7960G and 7940G Feature Support by Protocol (continued) Cisco Unified IP Phones 7960G, 7940G Features SCCP SIP For More Information Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Transfer Supported Supported “Basic Call Handling—Transferring Calls” Video Support Supported Not supported “Understanding Additional Configuration Options” Voice Messaging
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
A P P E N D I X C Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix C Supporting International Users Installing the Cisco Unified Communications Manager Locale Installer Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
A P P E N D I X E Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7960G and 7940G. • Physical and Operating Environment Specifications, page E-1 • Cable Specifications, page E-2 • Network and Access Port Pinouts, page E-2 Physical and Operating Environment Specifications Table E-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 7960G and 7940G.
Appendix E Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-11 jack for console access (labeled AUX or RS232). • RJ-45 jack for the LAN 10/100BaseT connection (labeled LAN). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled PC). • 48-volt power connector. The diameter of the center pin in the phone power jack (Switchcraft 712A) is 0.1 in. (2.5 mm). The center pin is positive (+) voltage.
Appendix E Technical Specifications Network and Access Port Pinouts Table E-3 Access Port Connector Pinouts (continued) Pin Number Function 6 TD- 7 Not Used 8 Not Used Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
Appendix E Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
A P P E N D I X F Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end-user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix F Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix F Basic Phone Administration Steps Configuring the Phone Step 2 In the User Information pane of this window, enter the following: – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe – Password and Confirm Password—Enter five or more alphanumeric or special characters for the end user password.
Appendix F Basic Phone Administration Steps Configuring the Phone – Description—This is an optional field in which you can enter a useful description, such as john doe’s phone. This will help you if you need to search on information about this user. – Device Pool—Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information.
Appendix F Basic Phone Administration Steps Configuring the Phone – Location—Choose the appropriate location for this Cisco Unified IP Phone. – Owner User ID—From the drop-down menu, choose the user ID of the assigned phone user. b. In the Protocol Specific Information pane of this window, choose a Device Security Profile from the drop-down list. To enable security features for a phone, you must configure a new security profile for the device type and protocol and apply it to the phone.
Appendix F Basic Phone Administration Steps Configuring the Phone To identify the settings that are contained in the profile, choose System > Security Profile > Phone Security Profile. Note Step 2 The security profile chosen should be based on the overall security strategy of the company. c. (For SIP Phones only) Also in the Protocol Specific Information pane of this window, choose the applicable SIP Profile from the drop-down list. d.
Appendix F Basic Phone Administration Steps Configuring the Phone e. In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window, choose the items (i.e. Forward All, Forward Busy Internal) and corresponding destinations to which calls should be sent.
Appendix F Basic Phone Administration Steps Performing Final End User Configuration Steps Performing Final End User Configuration Steps If you are not already on the End User Configuration page, choose User Management > End User to perform some final configuration tasks. Use the Search fields and the Find button to locate the user (i.e. John Doe), then click on the user ID to get to the End User Configuration window for the user.
Appendix F Basic Phone Administration Steps Performing Final End User Configuration Steps Step 3 In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For example, you may want to add the user to a group that has been defined as a “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
Appendix F Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.
INDEX AutoAttendant Symbols auto-pickup ? button 1-3 5-2 auto-registration using 2-8 using with TAPS Numerics auxiliary VLAN 10/100 PC port 3-3 barge abbreviated dialing 5-2, B-1 AC adapter, connecting to access, to phone settings 1-11, 5-3, B-1 BAT (Bulk Administration Tool) 2-10 block external to external transfer 5-3 BootP 3-5 1-4 BOOTP Server option 3-11, 4-1 4-4 Bootstrap Protocol (BootP) access port connecting 1-4 Busy Lamp Field (BLF) Pickup 3-5 B-1 Busy Lamp Field (
Index adding phones using C 2-9 adding telephony features using call 5-2 Cisco Unified Communications Manager Assistant authenticated encrypted call back 1-11 Cisco Unified IP Phone 1-11 adding manually to Cisco Unified Communications Manager 2-9 B-1 call display restrictions caller ID cleaning 5-3 call forward all call forward no answer 5-4 B-2 B-3 CallManager Configuration menu call park 6-10 1-16 installation procedure 3-5 resetting 6-1 5-10 3-8 2-7 8-13 supported networki
Index conference 5-4, B-2 D configurable call forward display 5-4 data VLAN configuration file creating Debug Display web page 8-5 overview 2-3 Default Router 1-5 option 2-5 XmlDefault.cnf.
Index overview 1-7 restrictions H 1-11 handset enterprise parameters call forward options connecting 5-13 user options web page defaults Erase Configuration option Erase softkey light strip 5-13 1-2 headset 4-7 audio quality 8-13 error messages, used for troubleshooting Ethernet web page button 8-3 extension mobility disabling 6-2, 6-9 quality 5-5, B-2 using 2-4 3-4 1-3 connecting 7-2, 7-7 Expansion Module Stats screen external power 3-3, 3-5 3-4 3-4 3-4 3-3, 3-4 headset
Index IP Address option MLPP 4-5 B-2 mobile phone, interference 1-1 Model Information screen J 6-1 multilevel precedence and preemption join multilevel precedence and preemption (MLPP) 5-6, B-2 multiple calls per line K keypad B-2 music on hold B-2 music-on-hold 5-6 mute 1-3 5-6 B-2 B-2 mute button 1-3 L N language overlays C-1 LDAP directories, using with Cisco Unified IP Phone light strip line button 5-9 native VLAN 2-3 navigation button 1-2 1-3 network configuration,
Index locking options purpose 4-2 MAC Address option network requirements, for installing 4-5 Messages URL option network statistics 4-8 Network Locale Version option Operational VLAN Id option Services URL option 4-7 4-5 TFTP Server 2 option 4-8 4-8 other group pickup 4-8 padlock icon 4-8 Network Configuration web page 7-2, 7-4 8-10 network connections, access port network connectivity, verifying 5-6 1-11, 4-2 PC Port Configuration option PC Port Disabled option 4-8 4-7 persona
Index power sources device authentication 2-4 presence-enabled directories privacy file authentication 5-6 1-9 1-9 image authentication 5-7, B-2 Proxy Server URL option 1-9 Locally Significant Certificate (LSC) 4-7 3-10 manufacturing installed certificate (MIC) media encryption Q 1-10 secure SRST reference QRT security profiles B-2 QRT softkey 1-9 1-10 signaling authentication 5-7, 8-15 quality reporting tool signaling encryption B-2 Quality Reporting Tool (QRT) troubleshooti
Index description switch 1-3 disabling Cisco Catalyst 3-3 speed dial button speed dialing internal Ethernet 1-3 8-12 SW Port Configuration option description 4-11 designation 6-14, 7-5 secure reference startup problems 7-2, 7-10 TAPS (Tool for Auto-Registered Phones Support) 8-1 TCP startup process configuring VLAN 2-6 abbreviated dialing contacting Cisco Unified Communications Manager 2-7 obtaining IP address obtaining power 2-6 2-6 verifying 5-2 auto-pickup 5-2 barge 1-11,
Index on hook call transfer other group pickup 5-6 5-6 presence-enabled directories privacy redial 5-7 5-7 speed dialing 5-8 video support 8-7 phones resetting 8-8, 8-10 8-9 sound sample mismatch 5-8 voice messaging system TFTP settings 5-8 7940, default 5-10 7960, default 5-10 voice quality 8-7 8-10 Trust List menu CAPF option TFTP 6-14 Communications Manager/TFTP option 1-5 Communications Manager option 8-3 TFTP Server 1 option 4-5 TFTP Server 2 option 4-8 time, display
Index accessing voice messaging system Port 1 (Network) A-3 adding to Cisco Unified Communications Manager 5-12 configuring personal directories documentation for Port 2 (Access) Port 3 (Phone) A-3 Stack Statistics A-1 required information A-1 subscribing to services user settings, resetting 7-2, 7-7 7-2, 7-7 preventing access to A-2 how they get support 7-2, 7-7 7-2, 7-10 Status Messages A-2 8-13 7-3, 7-10, 7-11 Stream 0 7-3 Stream 1 7-3, 7-11 Stream 2 7-3 wideband codec 7-3 1
