user manual
Table Of Contents
- Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
16 OL-14682-01
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to... Then...
For more information,
see...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Phone, page 7
Place a call using the
speakerphone
Press and enter a number. Using a Handset,
Headset, and
Speakerphone, page 44
Place a call using a headset Press and enter a number. Or, if
is lit, press New Call and enter a number.
Using a Handset,
Headset, and
Speakerphone, page 44
Redial a number Press Redial to dial the last number, or
press the Navigation button (with the
phone idle) to see your Placed Calls.
Using Call Logs, page 48
Place a call while another call
is active (using the same line)
1. Press Hold.
2. Press New Call.
3. Enter a number.
Using Hold and Resume,
page 20
Dial from a call log 1. Choose > Missed Calls,
Received Calls, or Placed Calls.
2. Press the listing on the touchscreen.
Using Call Logs, page 48
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset, pressing the number on the touchscreen, or pressing Dial,
, or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.