user manual
Table Of Contents
- Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1 17
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
If you want to... Then... For more information, see...
Place a call while another
call is active (using a
different line)
1. Press for a new line. The first call
is automatically placed on hold.
2. Enter a number.
Using Hold and Resume,
page 20
Speed dial a number Do one of the following:
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
Speed Dialing, page 32
Dial from a corporate
directory on your phone
1. Choose > Corporate
Directory (name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
Using Call Logs, page 48
Dial from a corporate
directory on your personal
computer using
Cisco
WebDialer
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
2. Click the number that you want to
dial.
Using Cisco WebDialer,
page 65
Use Cisco CallBack to
receive notification when a
busy or ringing extension is
available
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Your system administrator
See if a line associated with
a speed-dial, call record, or
directory listing is busy
before placing a call to that
line
Look for Busy Lamp Field indicators. Using BLF to Determine a
Line State, page 38
Make a priority
(precedence) call (SCCP
phones only)
Enter the MLPP access number, then
enter a phone number.
Prioritizing Critical Calls,
page 39