user manual
Table Of Contents
- Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
18 OL-14682-01
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
Dial from a Personal
Address Book (PAB) entry
1. Choose > Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
Using Personal Directory on
Your Phone, page 51
Place a call using a billing or
tracking code (SCCP
phones only)
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Your system administrator
Place a call using your Cisco
Extension Mobility profile
Log in to the Cisco Extension Mobility
service on a phone.
Using Cisco Extension
Mobility, page 41
Make a call from a cellular
phone using Mobile Voice
Access
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your cellular phone number (if
requested) and PIN.
4. Press 1 to make a call to an
enterprise IP phone.
5. Dial a desktop phone number other
than your desktop phone number.
Managing Business Calls
Using a Single Phone
Number, page 41
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit, press
Answer or (flashing).
Using a Handset, Headset,
and Speakerphone, page 44
Answer with the
speakerphone
Press , Answer, or (flashing). Using a Handset, Headset,
and Speakerphone, page 44
Switch from a connected
call to answer a new call
Press Answer or, if the call is ringing on
a different line, press
(flashing).
Using Hold and Resume,
page 20
Answer using call waiting Press Answer. Using Hold and Resume,
page 20
If you want to... Then... For more information, see...