user manual
Table Of Contents
- Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
- Quick Reference
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Using Mute
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Placing or Receiving Intercom Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Using BLF to Determine a Line State
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speakerphone
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
32 OL-14682-01
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call. Depending on configuration, your phone can support several speed-dial features:
• Speed-dial buttons
• Abbreviated Dialing
• Fast Dials
Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
web pages. See
Accessing Your User Options Web Pages, page 55.
• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
Directory on Your Phone, page 51.
• Alternately, your system administrator can configure speed-dial features for you.
If you want to... Then...
Use speed-dial
buttons
1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Web,
page 58.
2. To place a call, press (a speed-dial button).
Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
see if the speed-dial number is busy before dialing. See Using BLF to
Determine a Line State, page 38.
Use Abbreviated
Dial
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
page 58.
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using
Personal Directory on the Web, page 56.
2. To place a call, access the Fast Dial service on your phone. See Using Personal
Directory on Your Phone, page 51.