Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xiii Obtaining Documentation, Obtaining Support, and Security Guidelines Document Conventions CHAPTER 1 xiii xiv An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 What Networking Protocols are Used? 1-2 1-10 What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? Feature Overview 1-13 Configuring Telephony Features 1-14 Config
Contents Terminology Information CHAPTER 2 1-30 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines 2-4 Power Outage 2-4 Reducing Power Consumption on the Phone 2-4 Power
Contents Using Bluetooth Wireless Headsets 3-8 Handsfree Profile 3-8 Important Note about Headset Types 3-10 Using External Devices 3-11 Installing the Cisco Unified IP Phone Connecting the Footstand 3-11 3-19 Phone Display Viewing Angle 3-20 Securing the Phone with a Cable Lock Mounting the Phone to the Wall 3-20 3-20 Verifying the Phone Startup Process 3-21 Configuring Startup Network Settings 3-21 Configuring Security on the Cisco Unified IP Phone CHAPTER 4 3-21 Setting Up the Cisco Unif
Contents 802.11 Standards for WLAN Communications 6-3 World Mode (802.11d) 6-4 Radio Frequency Ranges 6-5 802.
Contents Connecting to VPN 7-16 VPN Configuration Settings CHAPTER 8 7-17 Configuring Features, Templates, Services, and Users 8-1 Telephony Features Available for the Cisco Unified IP Phone 8-2 Park Monitoring 8-23 Setting the Service Parameters for Park Monitoring 8-24 Setting Park Monitoring Parameters in Directory Number Configuration Window Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8-25 Configuring Product Specific Configuration Parameters Configuring Corporate and P
Contents CHAPTER 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen 10-1 10-1 Status Menu 10-2 Status Messages Screen 10-3 Ethernet Statistics Screen 10-7 WLAN Statistics Screen 10-9 Call Statistics Screen 10-11 Video Statistics Screen 10-13 Current Access Point Screen 10-15 CHAPTER 11 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone 11-1 11-2 Enabling and Disabling Web Page Access 11-3 Configuring the Cisc
Contents Checking Static IP Address Settings 12-7 Verifying the Voice VLAN Configuration 12-7 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors 12-8 Checking Power Connection 12-8 Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips 12-9 12-10 Resetting the Cisco Unified IP Phone Using the Quality Report Tool 12-15 12-16 Monitoring the Voice Quality of Calls Troubleshooting Tips 12-17 12-16 Where to Go for More Troublesh
Contents Performing Final End User Configuration Steps APPENDIX E D-6 Installing the Wall Mount for the Cisco Unified IP Phone E-1 Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Before You Begin E-2 Installing the Bracket E-2 Installing a Wall Mount for a Phone with a Key Expansion Module Before You Begin E-8 Installing the Bracket E-9 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount E-1 E-8 F-1 ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series
Preface Overview Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.
Preface Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to properly and safely install the Cisco Unified IP Phone on your network. Also provides procedures on how to configure and add accessories, such as Bluetooth wireless headsets, USB headsets, and analog wideband headsets, to the Cisco Unified IP Phone. Chapter 4, “Setting Up the Cisco Unified IP Color Key Expansion Module” Describes how to connect and configure supported Key Expansion Modules for the Cisco Unified IP Phone.
Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phones 8961, 9951, and 9971 These publications are available at the following URL: http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.
Preface Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. {x|y|z} Alternative keywords are grouped in braces and separated by vertical bars. [x|y|z] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 8961, 9951, and 9971 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Figure 1-1 shows the main components of the Cisco Unified IP Phone 8961. Figure 1-1 Cisco Unified IP Phone 8961 1 20 2 19 18 3 17 4 16 5 15 6 14 13 12 11 10 9 8 194674 7 Table 1-1 describes the buttons on the Cisco Unified IP Phone 8961.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-1 Features on the Cisco Unified IP Phone 8961 (continued) 3 Softkey buttons Allow you to access the softkey options displayed on your phone screen. 4 Back button Returns to the previous screen or menu. 5 Release button Ends a connected call or session.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-1 Features on the Cisco Unified IP Phone 8961 (continued) 17 Contacts button Opens the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. 18 Phone display Phone display that can be positioned to your preferred viewing angle.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-2 describes the buttons on the Cisco Unified IP Phone 9951. Table 1-2 Features on the Cisco Unified IP Phone 9951 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-2 Features on the Cisco Unified IP Phone 9951 (continued) Speakerphone button 11 Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Figure 1-3 shows the main components of the Cisco Unified IP Phone 9971. Figure 1-3 Cisco Unified IP Phone 9971 1 19 2 18 17 16 3 15 4 14 5 13 12 11 10 9 8 7 194675 6 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-3 describes the buttons on the Cisco Unified IP Phone 9971. Table 1-3 1 Features on the Cisco Unified IP Phone 9971 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Table 1-3 Features on the Cisco Unified IP Phone 9971 (continued) 11 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. 12 Headset button Selects the wired headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-4 provides an overview of the networking protocols that the Cisco Unified IP Phone 8961, 9951, and 9971 support.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Hypertext Transfer Protocol (HTTP) HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for the XML information and moving documents across services and for troubleshooting purposes the Internet and the web.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) LLDP-MED is an extension of the LLDP standard developed for voice products.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Trivial File Transfer Protocol (TFTP) TFTP allows you to transfer files over the TFTP requires a TFTP server in your network, which can be automatically identified from the network. DHCP server.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971? address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 7, “Configuring Settings on the Cisco Unified IP Phone.” Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones For more information about configuring features and viewing statistics from the phone, see Chapter 7, “Configuring Settings on the Cisco Unified IP Phone” and see Chapter 10, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-5 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics (continued) Topic Reference Viewing a security profile name Table 1-6 provides an overview of the security features that the Cisco Unified IP Phone 8961, 9951, and 9971 support.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones For information about current security settings on a phone, press and choose Administrator Settings > Security Setup. For more information, see the “Security Setup Menu” section on page 7-13. Table 1-6 Overview of Security Features Feature Description Image authentication Signed binary files (with the extension .sbn) prevent tampering with the firmware image before it is loaded on a phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-6 Overview of Security Features (continued) Feature Description CAPF (Certificate Authority Proxy Implements parts of the certificate generation procedure that are too Function) processing-intensive for the phone, and interacts with the phone for key generation and certificate installation.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones 4. Note The phone displays the security level of the conference call. A secure conference displays to the right of “Conference” on the phone screen. icon There are interactions, restrictions, and limitations that affect the security level of the conference call depending on the security mode of the participant’s phones and the availability of secure conference bridges.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-8 Security Restrictions with Conference Calls Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Non-secure Conference Secure Non-secure conference bridge Non-secure conference Secure Secure Conference Conference At least one member is non-secure. Secure conference bridge Secure.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus recommends that only a single device should be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone’s PC port.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network: • Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-24 • Installing Cisco Unified IP Phones, page 1-28 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, yo
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Table 1-9 provides a checklist of configuration tasks for the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Task 4. Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager (continued) Purpose For More Information Add and configure the phone by completing the required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Task 8. 9. Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager (continued) Purpose For More Information Assign services to programmable buttons (optional). Provides access to an IP phone service or URL.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-10 Task 4. Installation Checklist for the Cisco Unified IP Phone 8961, 9951, and 9971 (continued) Purpose For More Information If you choose to deploy the Cisco Unified IP Phone 9971 on a wireless network, skip to Task 5. See the “Configuring Startup Network Settings” section on page 3-21.
Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Information Table 1-10 Task 6. Installation Checklist for the Cisco Unified IP Phone 8961, 9951, and 9971 (continued) Purpose For More Information Make calls with the Cisco Unified IP Phone. Refer to the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager. Verifies that the phone and features work correctly. 7.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone • Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the Computer (access) Port of the IP phone (native VLAN) Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing n
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 8961, 9951, and 9971. Table 2-1 Guidelines for Powering the Cisco Unified IP Phone 8961, 9951, and 9971 Power Type Guidelines External power—Provided The Cisco Unified IP Phone 8961, 9951, and 9971 use the CP-PWR-CUBE-4 power through the CP-PWR-CUBE-4= supply. external power supply.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone • Display on Duration—Indicates the length of time that the backlight is active once the backlight is enabled by the programmed schedule • Display Idle Timeout—Defines the period of user inactivity on the phone before the backlight is turned off. Power Negotiation over LLDP The phone and the switch negotiate the power that the phone can consume.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Understanding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 8961, 9951, and 9971 go through a standard startup process that is described in Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-3 Task 1.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-3 Task Cisco Unified IP Phone Startup Process (continued) Purpose Load the stored phone image. 4. Related Topics • Resolving Startup Problems, page 12-1. Configure the VLAN. • Ethernet Setup Menu, page 7-4. If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-3 Cisco Unified IP Phone Startup Process (continued) Task Purpose 10. Request the configuration file. • The TFTP server has configuration files, which define parameters for connecting to Cisco Unified Communications Manager and other information for the phone. Adding Phones to the Cisco Unified Communications Manager Database, page 2-9.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Auto-Registration and TAPS You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone For more information about using BAT, refer to the Cisco Unified Communications Manager Bulk Administration Guide. For more information about creating of BAT Phone Templates, see the Cisco Unified Communications Manager Bulk Administration Guide, Phone Template.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-11 • Connecting the Footstand, page 3-19 • Phone Display Viewing Angle, page 3-20 • Verifying the Phone Startup Process, page 3-21 • Configuring Startup Network Settings, pag
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components • Note IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Network and Computer Ports The back of the Cisco Unified IP Phone includes these ports: • Network port • Computer port Each port supports 10/100/1000 Mbps half- or full-duplex (except for full-duplex only for 1000 Mbps) connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5/5e for 100 and 1000 Mbps connections.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components 1 Remove handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle, and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components USB Port Data Information The Cisco Unified IP Phone supports a maximum of five devices connected to each USB port. Each device connected to the phone is included in the maximum device count.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Disabling the USB Headset To disable the USB headset, disable the USB port (or disable the Audio Class parameter) that you enabled in Cisco Unified Communications Manager Administration. Also, you can select another type of headset in the Accessories window on the phone, thus disabling the previously enabled headset.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Wireless Headsets The Cisco website provides information about wireless headsets that work with your IP phone. Go to the following URL: http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html 1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution Category drop-down list box displays. 2.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Adding a Bluetooth Wireless Headset to the Phone The Cisco Unified IP Phones 9951 and 9971 support Bluetooth wireless headsets. You can enable your bluetooth wireless headset by following these steps: Procedure Step 1 In Cisco Unified Communications Manager administration, choose Device > Phone, locate the phone you want to modify, and go to the Phone Configuration window for that phone.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components Once a device has been paired, its Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically re-establishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to re-establish the connection.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Using External Devices Cisco recommends the use of good quality external devices (such as speakers, microphones, and headsets) that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone To install a Cisco Unified IP Phone, you must perform the task described in Table 3-2. Table 3-2 Task Installing the Cisco Unified IP Phone Purpose Related Topics 1. Connect the handset to the handset port. — 2. Connect a headset to the headset port. See the “Headsets” section on page 3-5 for more information. Optional. You can add a headset later if you do not connect one now. 3.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Cisco Unified IP Phone 8961 Connections (Back) 8 5 4 Network Network Computer Computer 7 1 277213 6 2 3 1 DC adaptor port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset Connection 3 AC power wall plug (optional) 7 Analog Headset Connection (optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Cisco Unified IP Phone 8961 Cable Connections (Side) 197210 Figure 3-3 1 USB port 2 Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-4 Cisco Unified IP Phone 9951 Cable Connections (Back) 10 8 9 5 4 Network Network Computer Computer 7 1 277214 6 2 3 1 DC adaptor port (DC48V) 6 Handset Connection 2 AC-to-DC power supply (optional) 7 Analog Headset Connection (optional) 3 AC power wall plug (optional) 8 USB Port 4 Network port (10/100/1000 SW) with IEEE 802.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Cisco Unified IP Phone 9951 Cable Connections (Side) 197155 Figure 3-5 1 Side USB port 3 General purpose output port (speakers) 2 Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module) 4 General purpose input port (microphone) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-6 Cisco Unified IP Phone 9971 Cable Connections (Back) 11 10 8 9 5 4 Network Network Computer Computer 7 1 277215 6 2 3 1 DC adaptor port (DC48V) 7 Analog Headset Connection (optional) 2 AC-to-DC power supply (optional) 8 USB Port 3 AC power wall plug (optional) 9 Anti-theft Security lock connector (lock optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and IEEE 802.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Cisco Unified IP Phone 9971 Cable Connections (Side) 197155 Figure 3-7 1 Side USB port 3 General purpose output port (speakers) 2 Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module) 4 General purpose input port (microphone) Related Topics • Connecting the Footstand, page 3-19 • Verifying the Phone Startup Process, page 3-21 • Configuring Startup Network Settings, page 3-21
Chapter 3 Setting Up the Cisco Unified IP Phone Connecting the Footstand Connecting the Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Figure 3-8 illustrates the footstand on the Cisco Unified IP Phone 8961, 9951, and 9971. To attach the footstand to the phone, align the tabs to the appropriate set of holes on the phone and snap into place.
Chapter 3 Setting Up the Cisco Unified IP Phone Phone Display Viewing Angle Phone Display Viewing Angle 193119 The phone display viewing angle can be adjusted according to your preference. Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, then move your hands back and forth in opposite directions to adjust the angle.
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process. by cycling through the following steps. 1. The buttons on the Feature and Session buttons flash amber and then green in sequence during the various stages of bootup as the phone checks its hardware. 2.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF). You can use Cisco Unified Communications Manager Administration to configure an LSC, as described in the Cisco Unified Communications Manager Security Guide.
CH A P T E R 4 Setting Up the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module (KEM) attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 to add additional line appearances, speed dials, or programmable buttons to your phone.
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Installing a Key Expansion Module on the Cisco Unified IP Phone • Removing a Key Expansion Module, page 4-6 • Troubleshooting, page 4-6 Installing a Key Expansion Module on the Cisco Unified IP Phone This section contains the following topics: • Power Information, page 4-2 • Connecting a Single KEM to the Cisco Unified IP Phone, page 4-2 • Connecting Two or More KEMs to the Phone Using the KEM Spine Connector, page 4-3 Power I
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Installing a Key Expansion Module on the Cisco Unified IP Phone Connecting the KEM Spine Connector to the Cisco Unified IP Phone and KEM 206800 Figure 4-1 Step 4 Fasten the screws on the spine connector after connecting both the ends. Note You can use a coin or screwdriver to fasten the screws. Make sure that the sides of the screw heads are fully inserted into the spine connector cavity and tightened.
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration Cisco Unified IP Phone with Three KEMs Attached 197184 Figure 4-2 Note Cisco offers two other methods of connecting KEMs to your phone in case you either have a shortage of desk space that prevents you from using the spine connectors as shown in Figure 4-2, or in case you need access to the speaker and microphone ports (on the Cisco Unified IP
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Key Expansion Module Settings on the Phone Note If the Side USB Port is disabled, the KEM will not work. Step 5 Be sure to select the phone button template (in the Device Information portion of the Phone Configuration window) that has been configured to make full use of the KEM(s) attached to the phone. Step 6 Click Save.
Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Removing a Key Expansion Module The KEM starts to upgrade. Removing a Key Expansion Module If you need to remove all existing KEMs from the phone, detach them from the phone, then go to Cisco Unified Communications Manager administration and update the phone configuration file accordingly.
CH A P T E R 5 Setting Up the Cisco Unified Video Camera The Cisco Unified IP Phone 9951 and 9971 supports the add-on accessory Cisco Unified Video Camera. The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can only receive one-way video.
Chapter 5 Setting Up the Cisco Unified Video Camera Attaching the Cisco Unified Video Camera Step 2 On the same window, enable the Video Capabilities parameter. Step 3 Click Save. Attaching the Cisco Unified Video Camera To install the Cisco Unified Video Camera, you can either: • Attach the camera to your phone. • Attach the camera to your computer monitor (or to another object in your work area).
Chapter 5 Setting Up the Cisco Unified Video Camera Adjusting the Camera Settings Step 4 Press the Set-up softkey. Step 5 Select View Area. Step 6 Use the arrows on the Navigation pad to increase or decrease the view area. Step 7 Press the Save softkey. Adjusting the Brightness Setting The Brightness setting affects the video that you transmit to others. However, it does not affect the video that you receive from other parties.
Chapter 5 Setting Up the Cisco Unified Video Camera Post-Installation Steps Step 3 Highlight Cisco Unified Camera. Step 4 Press the Set-up softkey. Step 5 Press the Turn On or Turn Off softkey. Post-Installation Steps After installing the Cisco Unified Video Camera, perform the following checks: 1. Wait till the “camera ready” message appears. Note 2. The camera may need to upgrade after installation. This may take a few minutes before the camera is operational.
CH A P T E R 6 Understanding the VoIP Wireless Network This chapter provides an overview of the interaction between a wireless-capable Cisco Unified IP Phone 9971 and other key components of a VoIP network in a wireless local area network (WLAN) environment.
Chapter 6 Understanding the VoIP Wireless Network Understanding WLAN Standards and Technologies Figure 6-1 shows a typical WLAN topology that enables the wireless transmission of voice for wireless IP telephony. IP WLAN with Wireless IP Phones IP IP IP M 206565 Figure 6-1 When a Cisco Unified IP Phone powers on, it searches for and becomes associated with an AP if the phone Wireless access is set to On.
Chapter 6 Understanding the VoIP Wireless Network Understanding WLAN Standards and Technologies • Wireless Modulation Technologies, page 6-6 • AP, Channel, and Domain Relationships, page 6-7 • WLANs and Roaming, page 6-7 802.11 Standards for WLAN Communications Wireless LANs must follow the Institute of Electrical and Electronics Engineers (IEEE) 802.11 standards that define the protocols that govern all Ethernet-based wireless traffic.
Chapter 6 Understanding the VoIP Wireless Network Understanding WLAN Standards and Technologies World Mode (802.11d) If you are using the Cisco Unified IP Phone 9971 in the World Mode, you must enable World mode (802.11d). The Cisco Unified IP Phone 9971 uses 802.11d to determine which channels and transmit powers to use and inherits its client configuration from the associated access point. Note Enabling World Mode (802.11d) may not be necessary if the frequency is 2.
Chapter 6 Understanding the VoIP Wireless Network Understanding WLAN Standards and Technologies Hungary (HU) Peru (PE) Venezuela (VE) Iceland (IS) Philippines (PH) Vietnam (VN) Radio Frequency Ranges WLAN communications use the following radio frequency (RF) ranges: • 2.4 GHz—Many devices that utilize 2.4 GHz can potentially interfere with the 802.11b/g connection. An interferer can produce a Denial of Service (DoS) scenario, possibly preventing successful 802.11 transmissions.
Chapter 6 Understanding the VoIP Wireless Network Understanding WLAN Standards and Technologies Table 6-2 Standard Tx Power, Data Rates, Ranges, and Decibels by Standard (continued) Maximum Tx Power1 Data Rate2 Range Receiver Sensitivity 17 dBm 1 Mbps 1,010 ft (308 m) -96 dBm 2 Mbps 951 ft (290 m) -85 dBm 5.5 Mbps 919 ft (280 m) -90 dBm 11 Mbps 902 ft (275 m) -87 dBm 802.11b 1. Adjusts dynamically when associating with an AP if the AP client setting is enabled. 2.
Chapter 6 Understanding the VoIP Wireless Network Bluetooth Wireless Technology AP, Channel, and Domain Relationships APs transmit and receive RF signals over channels within the 2.4 GHz or 5 GHz frequency band. To provide a stable wireless environment and reduce channel interference, you must specify non-overlapping channels for each AP. The recommended channels for 802.11b and 802.11g in North America are 1, 6, and 11.
Chapter 6 Understanding the VoIP Wireless Network Components of the VoIP Wireless Network Components of the VoIP Wireless Network The Cisco Unified IP Phone must interact with several network components in the WLAN to successfully place and receive calls.
Chapter 6 Understanding the VoIP Wireless Network Components of the VoIP Wireless Network • Traffic Specification (TSpec)—Calculation of call limits and WLAN load balancing. The TSpec value of each voice stream allows the system to allocate bandwidth to voice devices on a first-come, first-served basis. For more information, see “Voice QoS in a Wireless Network” section on page 6-9.
Chapter 6 Understanding the VoIP Wireless Network Components of the VoIP Wireless Network Beginning with Cisco IOS release 12.2(11)JA, Cisco Aironet APs support the contention-based channel access mechanism called Enhanced Distributed Coordination Function (EDCF). The EDCF-type of QoS has up to eight queues for downstream (toward the 802.11b/g clients) QoS.
Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs Interacting with Cisco Unified Communications Manager Cisco Unified Communications Manager is the call control component in the network that handles and routes calls for the wireless IP phones. Cisco Unified Communications Manager manages the components of the IP telephony system—the phones, access gateways, and the resources—for such features as call conferencing and route planning.
Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs • Shared Key Authentication—The AP sends an unencrypted challenge text string to any device attempting to communicate with the AP. The device that is requesting authentication uses a pre-configured WEP key to encrypt the challenge text and sends it back to the AP. If the challenge text is encrypted correctly, the AP allows the requesting device to authenticate.
Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs Encryption Methods To ensure that voice traffic is secure, the Cisco Unified IP Phone supports WEP, TKIP, and Advanced Encryption Standards (AES) for encryption. When using these mechanisms for encryption, both the signaling Skinny Client Control Protocol (SCCP) packets and voice Real-Time Transport Protocol (RTP) packets are encrypted between the AP and the Cisco Unified IP Phone.
Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs • The Cisco Unified IP Phone does not support auto EAP negotiation; to use EAP-FAST mode, you must specify it. Table 6-4 provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco Unified IP Phone supports. The table shows the network configuration option for the phone that corresponds to the AP configuration.
Chapter 6 Understanding the VoIP Wireless Network VoIP WLAN Configuration • VoIP WLAN Configuration, page 6-15 VoIP WLAN Configuration This section provides configuration guidelines for deploying Cisco Unified IP Phones in the WLAN and includes these topics: • Supported Access Points, page 6-15 • Supported APs and Modes, page 6-15 • Supported Antennas, page 6-16 Supported Access Points The wireless Cisco Unified IP Phone 9971 is supported on both the Cisco autonomous and unified solutions.
Chapter 6 Understanding the VoIP Wireless Network Configuring Wireless LAN Note Voice over the Wireless LAN (VoWLAN) via Outdoor MESH technology (Cisco 1500 series) is not supported in the Cisco Unified IP Phone 9971. Third-party access points are not supported since there is no interoperability testing with these access points. However, if the access point supports the key features and follows the standards, the Cisco Unified Wireless IP Phone will be compliant.
Chapter 6 Understanding the VoIP Wireless Network Configuring Wireless LAN Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration In Cisco Unified Communications Manager administration, you must enable a parameter called “Wi-Fi” for the wireless Cisco Unified IP Phone 9971.
Chapter 6 Understanding the VoIP Wireless Network Configuring Wireless LAN Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 7 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified Communications Manager Administration.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP Phone For information about the keys you can use to edit or change option settings, see the “Editing Values” section on page 7-3. You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window (in the Product Specific Information portion of the window).
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP Phone • IPv4 Setup Menu Options, page 7-10 • Security Setup Menu, page 7-13 Unlocking and Locking Options You can apply a password to the phone so that no changes can be made to the administrative options on the phone without the password being entered on the Administrator Settings phone screen.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Ethernet Setup Menu • Unlocking and Locking Options, page 7-3 • Ethernet Setup Menu, page 7-4 • WLAN Setup Menu, page 7-7 • IPv4 Setup Menu Options, page 7-10 Ethernet Setup Menu The Ethernet Setup menu provides options for viewing and making a variety of network settings. Table 7-1 describes these options and, where applicable, explains how to change them.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Ethernet Setup Menu Table 7-1 Ethernet Setup Menu Options (continued) Option Description To Change Operational VLAN ID Display only—Cannot configure. Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone The phone obtains its Operational is a member.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Ethernet Setup Menu Table 7-1 Ethernet Setup Menu Options (continued) Option Description SW Port Setup Speed and duplex of the Network port. Valid values: • Auto Negotiate • 1000 Full—1000-BaseT/full duplex • 100 Half—100-BaseT/half duplex • 100 Full—100-BaseT/full duplex • 10 Half—10-BaseT/half duplex • 10 Full—10-BaseT/full duplex To Change 1. Unlock network configuration options. 2.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone WLAN Setup Menu WLAN Setup Menu The WLAN Setup menu provides options for viewing and making a variety of network settings. Table 7-2 describes these options and, where applicable, explains how to change them. Note You can configure the WLAN settings only on the Cisco Unified IP Phone keypad. You must use the ac adapter when using the Cisco Unified IP Phone in WLAN mode. WLAN is disabled when Ethernet is connected.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone WLAN Setup Menu Table 7-2 WLAN Setup Menu Options (continued) Option Description Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. SSID Specifies the Service Set Identifier, a unique identifier for accessing wireless access points. To Change 1. Set the DHCP Enabled option to No. 2. Scroll to the Domain Name option, press the Select key, and then enter a new domain name. 3. Press the Apply softkey.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone WLAN Setup Menu Table 7-2 WLAN Setup Menu Options (continued) Option Description Security Mode The type of authentication that the phone uses to access the WLAN. Valid values: • • Open with WEP—Open 802.11 authentication but uses Wired Equivalent Privacy (WEP) for encrypting the data. Specifies access to all APs and authentication through WEP keys at the local AP. • Shared Key—Shared key authentication using WEP.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Ethernet Setup menu and of the WLAN Setup menu. To reach the IPv4 menu, select the IPv4 option on the Ethernet Setup menu or on the WLAN Setup menu. Table 7-3 describes the IPv4 Setup menu options. For information about the keys you can use to edit options, see the “Editing Values” section on page 7-3.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options Table 7-3 IPv4 Setup Menu Options (continued) Option Description To Change Alternate TFTP Indicates whether the phone is using an alternative TFTP server. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server; press the No softkey if the phone should not use an alternative TFTP server.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options Table 7-3 IPv4 Setup Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock either of the files before you can save changes to the TFTP Server 2 option.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu Security Setup Menu The Security Setup menu that you access directly from the Administrator Settings menu provides information about various security settings. It also provides access to the Trust List menu and indicates if the CTL or ITL file is installed on the phone. For information about how to access the Security Setup menu and its submenus, see the “Displaying a Setup Menu” section on page 7-2.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu Trust List Menu The Trust List menu provides a top-level menu containing CTL, ITL, and the Signed Configuration submenus. The content of the Signed Configuration file is SRST. The Trust List menu only display components that have certificates associated with them. Table 7-5 describes trust list menu options. Table 7-5 Trust List Menu Settings Option Description To Change CTL Signature MD5 hash of the CTL file.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu 802.1X Authentication and Transaction Status The 802.1X Authentication Settings menu allows you to enable 802.1X authentication and view transaction status. These options are described in Table 7-6. You can access the 802.1X Authentication settings by pressing the Applications button and choosing Administrator Settings > Security Setup > 802.1X Authentication. To exit this menu, press the Exit softkey Table 7-6 802.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu Table 7-6 802.1X Authentication Settings (continued) Option Description Transaction Status • To Change State—Displays the state of 802.1x authentication: Display only—Cannot configure. – Disconnected—Indicates that 802.1x authentication is not configured on the phone. – Authenticated—Indicates that the phone has been authenticated. – Held—Indicates that the authentication process is in progress.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu (When the power is lost or reset under some circumstances, the stored credentials are cleared.) When a phone is at the Sign In screen, the screen stays lit and does not enter a power-save mode. This alerts the user that the phone is unregistered. If the phone remains in this state for a long time, the image may persist in the display for a short time after the user logs back in and then the image fades.
Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 8 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 8-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Anonymous Call Block Allows a user to reject calls from anonymous callers. Configuration Reference For more information, go to the “SIP Profile Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Automatic Port Synchronization When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Bluetooth Profiles Allows you to select the bluetooth profiles for Cisco Unified Phone 9951 and 9971. The two profiles are: • Handsfree • Human Interface Device Configuration Reference 1. Go to Cisco Unified CM Administration > Device > Phone. 2.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Busy Lamp Field (BLF) Pickup Provides enhancements to BLF speed dial. Allows For more information, go to the “Call Pickup” you to configure a Directory Number (DN) that a chapter in the Cisco Unified Communications user can monitor for incoming calls.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call Forward Allows users to redirect incoming calls to another For more information, refer to: number.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Call Pickup Allows a user to answer a call that is ringing on a For more information, go to the “Call Pickup” co-worker’s phone by redirecting the call. You can chapter in the Cisco Unified Communications Manager Features and Services Guide.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Caller ID Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Cisco Extension Mobility Change PIN Enables a user to change the PIN from a Cisco Unified IP Phone. Configuration Reference • For more information, go to the “Cisco Extension Mobility” chapter in the Cisco Unified Communications Manager Features and Services Guide.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Divert Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system or to the busy target. Divert acts on the highlighted call only. Incoming calls are not automatically highlighted.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Do Not Disturb (DND) When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur. You can configure the phone to have a phone-button template with DND as one of the selected features.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold Reversion Limits the amount of time that a call can be on hold For more information about configuring this before reverting back to the phone that put the call feature, go to the “Hold Reversion” chapter in the Cisco Unified Communications Manager on hold and
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Intercom Allows users to place and receive intercom calls using programmable phone buttons.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Log out of Hunt Groups For more information Allows users to log out of a hunt group and temporarily block calls from ringing their phone • See the “Setting Up Services” section on when they are not available to take calls. Logging page 8-32.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Mobile Connect Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Peer Firmware Sharing The Peer Firmware Sharing feature provides these advantages in high speed campus LAN settings: Configuration Reference 1. Go to Cisco Unified CM Administration > Device > Phone. • Limits congestion on TFTP transfers to centralized remote TFTP servers 2.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Power Negotiation over LLDP Allows the phone to negotiate the power using LLDP and CDP protocols. The Power Negotiation is enabled by default. Power Negotiation should not be disabled when connected to a switch that supports power negotiation.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Quality Reporting Tool Allows users to use the QRT feature button on a For more information refer to: (QRT) phone to submit information about problem phone • Cisco Unified Communications Manager calls.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Secure and Nonsecure Indication Tone When a phone is configured as secure (encrypted and trusted) in Unified CM, it can be given a “protected” status.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Secure Conference • Allows secure phones to place conference calls using a secured conference bridge. • As new participants are added by using Confrn, Barge softkeys or MeetMe conferencing, the secure call icon displays as long as all participants use secure phones.
Chapter 8 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Monitoring and Recording Allows a supervisor to monitor an active call silently. The supervisor cannot be heard by either party on the call. The user may receive an audible alert during a call when it is being monitored.
Chapter 8 Configuring Features, Templates, Services, and Users Park Monitoring Table 8-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Video mode Allows a user to select the video display mode for For more information: viewing a video conference, depending on the • Refer to Cisco Unified Communications modes configured in the system. Manager Administration Guide, “Conference Bridge Configuration” chapter.
Chapter 8 Configuring Features, Templates, Services, and Users Park Monitoring Setting the Service Parameters for Park Monitoring Cisco Unified Communications Manager administration provides three clusterwide service timer parameters for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special configuration.
Chapter 8 Configuring Features, Templates, Services, and Users Park Monitoring Setting Park Monitoring Parameters in Directory Number Configuration Window The Directory Number Configuration window (in Cisco Unified Communications Manager administration, choose Call Routing > Directory Number) contains an area called “Park Monitoring,” where you can configure the three parameters shown in Table 8-3.
Chapter 8 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Unified Communications Manager Administration allows you to set some product-specific configuration parameters for Cisco Unified IP Phones in any of the following windows: • Phone Configuration window (Device > Phone); Product Specific Configuration portion of window • Common Phone Profile window (Device > Device Settings > Com
Chapter 8 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Override Common Settings Check Box When you set the parameters, select the Override Common Settings check box for each setting you wish to update. If you do not check this box, the corresponding parameter setting does not take effect.
Chapter 8 Configuring Features, Templates, Services, and Users Feature Buttons and Softkeys • From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.
Chapter 8 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Table 8-4 Features and Corresponding Buttons and Softkeys Do Not Disturb X Group Pickup X Hold X Hunt Groups X Intercom X Malicious Call Identification (MCID) X Meet Me X Mobile Connect X Mute X Other Pickup X Privacy X Redial X X Speed Dial X X Speed Dial Line Status X Transfer Quality Reporting Tool (QRT) X X (available during a transfer only) X Modifying Phone Button Templ
Chapter 8 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates • Press the All Calls button to displays a consolidated list of current calls from all lines on the phone. • Press the All Calls button under Call History to displays a list of all missed calls from all lines on the phone. • Place a call on the users primary line when the user goes off-hook. All Calls automatically defaults to the users primary line for any outgoing call.
Chapter 8 Configuring Features, Templates, Services, and Users Configuring Feature Control Policies You can add, update, or delete service parameters as needed as described in the “Cisco Unified IP Phone Services Configuration” chapter in the Cisco Unified Communications Manager Administration Guide.
Chapter 8 Configuring Features, Templates, Services, and Users Setting Up Services Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Feature Control Policy. The Find and List Feature Control Policy window displays. Step 2 Click Add New to define a set of policies. Step 3 Enter the following settings. • Name—Enter a name for a new Feature Control Policy • Description—(Optional) Enter a description.
Chapter 8 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager • You must use Cisco Unified Communications Manager Administration to configure services that are not present by default. • The user must subscribe to services using the Cisco Unified Communications Manager User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.
Chapter 8 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager.
Chapter 8 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Step 6 Choose the device that you want to associate with the end user by checking the box to the left of the device. Step 7 Click Save Selected/Changes to associate the device with the end user. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Chapter 8 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Make sure to provide end users with the following information about the User Options web pages: • The URL required to access the application. This URL is: http:///ccmuser/, where server_name is the host on which the web server is installed. • A user ID and default password are needed to access the application.
CH A P T E R 9 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, and background images, and how to disable the phone screen to conserve power.
Chapter 9 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 9 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240. • Ring starts and ends at the zero crossing.
Chapter 9 Customizing the Cisco Unified IP Phone Creating Custom Background Images Creating Custom Background Images You can provide users with a choice of background images (or wallpaper) for the LCD screen on their phones. Users can select a background image by choosing Applications > Preferences > Wallpaper on the phone. The image choices that users see come from PNG images and an XML file (called List.xml) that are stored on the TFTP server used by the phone.
Chapter 9 Customizing the Cisco Unified IP Phone Creating Custom Background Images PNG File Requirements for Custom Background Images Each background image requires two PNG files: Tip • Full size image—Version that appears on the on the phone. • Thumbnail image—Version that displays on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Many graphics programs provide a feature that will resize a graphic.
Chapter 9 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Step 3 You must also copy the customized images and files to the other TFTP servers that the phone may contact to obtain these files. Note Cisco recommends that you also store backup copies of custom image files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager. Step 4 Use a text editor to edit the List.xml file. See the “List.
Chapter 9 Customizing the Cisco Unified IP Phone Configuring the Idle Display Configuring the Idle Display You can specify an idle display (text only; text-file size should not exceed 1M bytes) that appears on the phone screen. The idle display is an XML service that the phone invokes when the phone has been idle (not in use) for a designated period and no feature menu is open.
Chapter 9 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Display Table 9-1 Display On and Off Configuration Fields Field Description Days Display Not Active Days that the display does not turn on automatically at the time specified in the Display On Time field. Choose the day or days from the drop-down list. To choose more than one day, Ctrl-click each day that you want.
CH A P T E R 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 8961, 9951, and 9971 to view model information, status messages, and network statistics for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 10-1.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu The Model Information screen includes the options described in Table 10-1. To exit the Model Information screen, press the Exit softkey. Table 10-1 Model Information Settings for the Cisco Unified IP Phone Option Description To Change Model Number Model number of the phone. Display only—Cannot configure. IP Address IP address of the phone. Display only—Cannot configure.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays the 30 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 10-2 describes the status messages that might appear. This table also includes actions you can take to address errors.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description DHCP timeout DHCP server did not respond. DNS timeout DNS unknown host Duplicate IP Possible Explanation and Action • Network is busy—The errors should resolve themselves when the network load reduces. • No network connectivity between the DHCP server and the phone—Verify the network connections.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description File not found The name-based and default configuration file was not found on the TFTP Server. Possible Explanation and Action The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action No Trust List installed The CTL file or the ITL file is The Trust List is not configured on the Cisco Unified CM, not installed on the phone. which does not support security by default. For more information about the Trust List, refer to Cisco Unified CM Security Guide.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Trust List update failed Updating CTL and ITL files failed. Phone has CTL and ITL files installed and it failed to update the new CTL and ITL files. Possible reasons for failure: • Network failure. • TFTP server was down.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Step 4 Select Status > Ethernet Statistics. To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear List softkey. To exit the Ethernet Statistics screen, press the Exit softkey.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-3 Ethernet Statistics Message Information for the Cisco Unified IP Phone (continued) Item Description Port 2 Link state and connection of the PC port IPv4 Information on the DHCP status.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-4 WLAN Statistics on the Cisco Unified IP Phone Item Description Transmit Frames Number of packets transmitted by the phone. Directed Frames Received Number of directed packets received by the phone. Multicast Frames Received Number of multicast packets received by the phone. Broadcast Frames Received Number of broadcast packets received by the phone.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Call Statistics Screen You can access the Call Statistics screen (see Table 10-5) on the phone to display counters, statistics, and voice-quality metrics of the most recent call. Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page. This web page contains additional RTCP statistics not available on the phone.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-5 Call Statistics Items for the Cisco Unified Phone (continued) Item Description Avg Jitter Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network), in milliseconds, observed since the receiving voice stream was opened. Max Jitter Maximum jitter, in milliseconds, observed since the receiving voice stream was opened.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-5 Call Statistics Items for the Cisco Unified Phone (continued) Item Description Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Latency Estimate of the network latency, expressed in milliseconds.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-6 Video Statistics Items for the Cisco Unified Phone (continued) Item Description Sender Packets Number of RTP video packets transmitted since video stream was opened. Note This number is not necessarily identical to the number of RTP video packets transmitted since the call began because the call might have been placed on hold.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-6 Video Statistics Items for the Cisco Unified Phone (continued) Item Description Rcvr Resolution Resolution of the video stream received by the phone from the remote end point. VGA(640x480), CIF (352x288), QCIF (176x144), etc. Sender Start Time Timestamp indicating when the first RTP packet is sent to the network.
Chapter 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 10-7 Current Access Point on the Cisco Unified IP Phone 9971 (continued) Item Description dtime Period Every nth beacon is a dtime period. After each DTIM beacon, the AP would send any broadcast or multicast packets that may have been queued for power-save devices. Country Code A two-digit country code.
CH A P T E R 11 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information • Network setup information • Network statistics • Device logs • Streaming statistics This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled (it is disabled by default). See the “Enabling and Disabling Web Page Access” section on page 11-3 for more information.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Enabling and Disabling Web Page Access – Status Messages—Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the “Device Logs” section on page 11-11. – Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 11-11.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Device Information Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone. Table 11-1 describes these items. Note Some of the items in Table 11-1 do not apply to all phone models.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup area on a phone’s web page displays network setup information and information about other phone settings. Table 11-2 describes these items. You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone. For more information, see Chapter 7, “Configuring Settings on the Cisco Unified IP Phone.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 11-2 Network Setup Items (continued) Item Description CUCM Server 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified Communications Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is available.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 11-2 Network Setup Items (continued) Item Description SW Port Setup Speed and duplex of the switch port, where: PC Port Setup • A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • 1000F—1000-BaseT/full duplex • No Link—No connection to the switch port Speed and duplex of the switch port, where: • A—Auto Negotiate • 10H—10-BaseT
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 11-2 Network Setup Items (continued) Item Description Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port. PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC. CDP on PC Port Indicates whether CDP is supported on the PC port (default is enabled).
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Statistics To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 11-2, and then click the Ethernet Information, the Access, or the Network hyperlink.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 11-4 Access Area and Network Area Items (continued) Item Description Rx size512to1023 Total number of packets received, including bad packets, that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow) Tx excessD
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 11-2. • Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 11-5 Streaming Statistics Area Items (continued) Item Description Avg Jitter Estimate of mean deviation of the RTP data packet inter-arrival time, measured in milliseconds. The value displays as 0 if the connection was set to send-only mode. Rcvr Codec Type of audio encoding used for the received stream. Rcvr Reports Sent1 Rcvr Report Time Sent Number of times the RTCP Receiver Reports have been sent.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 11-5 Streaming Statistics Area Items (continued) Item Description Sender Report Time Received1 Last time at which an RTCP Sender Report was received. Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Rcvr Reports Received 1 Rcvr Report Time Received Number of times RTCP Receiver Reports have been received.
Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 12 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. If you need additional assistance to resolve an issue, see the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page xiii.
Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-21 and the phone screen should display information.
Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems • Verifying DNS Settings, page 12-4 • Cisco CallManager and TFTP Services Are Not Running, page 12-4 • Creating a New Configuration File, page 12-5 • Checking Network Connectivity, page 12-3 In addition, problems with security may prevent the phone from starting up properly. See the “General Troubleshooting Tips” section on page 12-10 for more information.
Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, you must manually enter settings for these options. See the “Ethernet Setup Menu” section on page 7-4 for instructions. If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document, available at this URL: http://www.
Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted. To create a new configuration file, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing problems.
Chapter 12 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Symptom: Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same network or VLAN as the DHCP server, or the switch port to which the phone is connected may be disabled. Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled.
Chapter 12 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the “Ethernet Setup Menu” section on page 7-4 for more information. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 12 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: Procedure Step 1 Use the Reset Settings menu to reset phone settings to their default values. See the “Resetting the Cisco Unified IP Phone” section on page 12-15 for details. Step 2 Modify DHCP and IP settings: a. Disable DHCP.
Chapter 12 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Troubleshooting Cisco Unified IP Phone Security Table 12-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco Unified Communications Manager Security Guide.
Chapter 12 Troubleshooting and Maintenance General Troubleshooting Tips Table 12-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager These errors typically indicate that 802.1X authentication is not enabled on the phone. To enable it, see the “802.1X Authentication and Transaction Status” section on page 7-15.
Chapter 12 Troubleshooting and Maintenance General Troubleshooting Tips Table 12-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Moving a network connection from the phone to a workstation If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone’s network connection and plug the cable into a desktop computer.
Chapter 12 Troubleshooting and Maintenance General Troubleshooting Tips Table 12-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met: • The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half (10-BaseT / half duplex) • The phone receives power from an external power supply • The phone is powered down (the power supply is disconnected) In this ca
Chapter 12 Troubleshooting and Maintenance General Troubleshooting Tips Table 12-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Blocky or distorted video Blocky or distorted video is generally a symptom of a degraded network. It is also caused by endpoints that do not closely adhere to video transmission standards.
Chapter 12 Troubleshooting and Maintenance General Troubleshooting Tips Table 12-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Subject too dark in video The lighting conditions within the camera’s field of view of the camera affects the brightness of the video. • Adjust the View Area for your camera. Try moving the location of the camera and check if the brightness improves.
Chapter 12 Troubleshooting and Maintenance Resetting the Cisco Unified IP Phone Resetting the Cisco Unified IP Phone Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 12-3 describes the types of resets you can perform. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.
Chapter 12 Troubleshooting and Maintenance Using the Quality Report Tool Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
Chapter 12 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 12-4 for general troubleshooting information: Table 12-4 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Seconds increase significantly Network impairment from packet loss or high jitter. Conceal Ratio is near or at zero, but the voice quality is poor.
Chapter 12 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-2 for details.
Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Step 9 To complete the process, follow the steps in the “Configuring the Synchronizer” section on page A-4. Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer.
A P P E N D I X B Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix B Supporting International Users Support for International Call Logging Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X C Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 8961, 9951, and 9971. • Physical and Operating Environment Specifications, page C-1 • Cable Specifications, page C-2 • Network and Computer Port Pinouts, page C-2 Physical and Operating Environment Specifications Table C-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 8961, 9951, and 9971.
Appendix C Technical Specifications Cable Specifications Note For power information regarding the Cisco Unified IP Key Color Expansion Module, see the “Power Information” section on page 4-2. Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100/1000BaseT connection (10/100/1000 Network port on the Cisco Unified IP Phone 8961, 9951, and 9971).
Appendix C Technical Specifications Network and Computer Port Pinouts Computer Port Connector Table C-3 describes the Computer port connector pinouts. Table C-3 Computer (Access) Port Connector Pinouts Pin Number Function 1 BI_DB+ 2 BI_DB- 3 BI_DA+ 4 BI_DD+ 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively.
Appendix C Technical Specifications Network and Computer Port Pinouts Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X D Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end-user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix D Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix D Basic Phone Administration Steps Configuring the Phone – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe – Password and Confirm Password—Enter five or more alphanumeric or special characters for the end user password.
Appendix D Basic Phone Administration Steps Configuring the Phone – Device Pool—Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Note Device Pools are defined on the Device Pool Configuration window of Cisco Unified Communications Server Administration (System > Device Pool).
Appendix D Basic Phone Administration Steps Configuring the Phone Note Step 2 The security profile chosen should be based on the overall security strategy of the company. c. In the Extension Information pane of this window, check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility. d. Click Save. Configure line settings: a. On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory Number Configuration window appears. b.
Appendix D Basic Phone Administration Steps Performing Final End User Configuration Steps g. Click Save. h. Click Associate End Users at the bottom of the window to associate a user to the line being configured. Use the Find button in conjunction with the Search fields to locate the user, then check the box next to the user’s name, then click Add Selected. The user’s name and user ID should now appear in the “Users Associated With Line” pane of the Directory Number Configuration window. i.
A P P E N D I X E Installing the Wall Mount for the Cisco Unified IP Phone This appendix contains information on installing the wall mount for use with the following: • Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 • Installing a Wall Mount for a Phone with a Key Expansion Module Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 This section describes how to install a wall mount for the Cisco Unfilled IP Phone 8961, 9951, and 9971.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 • 2 4-40x1/4 inch machine screws • 1 six-inch Ethernet cable • 1 key if the bracket includes the optional lock Before You Begin You will need these tools to install the bracket: • #1 and #2 Phillips-head screwdrivers • Level You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Figure E-2 Mounting the Wall Bracket A B Mark mounting holes through bracket on wall Level wall bracket on wall C D 274936 Insert anchors into wall Screw bracket to wall using Phillips head screws Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 2 Attach the phone bracket to the IP phone (Figure E-3). a. Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b. Remove the label covers that are concealing the screw holes. c. Attach the phone bracket by inserting the tabs into the mounting tabs on the phone.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 3 Remove the handset wall hook in the handset rest, rotate the hook 180 degrees, and reinsert the hook. The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4).
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 4 Attach the Ethernet cable to the 10/100/1000 SW network port and wall jack. If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 Step 5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable-access openings in the bottom of the bracket.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Installing a Wall Mount for a Phone with a Key Expansion Module This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971 connected with the Key Expansion Module.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Installing the Bracket To install the phone on the wall, perform the following steps: Note Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module prior to installing the phone bracket. Procedure Step 1 Mount the wall bracket in the desired location (Figure E-8).
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Figure E-8 Mounting the Wall Bracket A B Mark mounting holes through bracket on wall Level wall bracket on wall C D Screw bracket to wall using Phillips head screws 206799 Insert anchors into wall Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Step 2 Attach the phone bracket to the IP phone and key expansion assembly (Figure E-9). a. Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b. Remove the label covers that are concealing the screw holes. c.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Step 3 Remove the handset wall hook in the handset rest, rotate the hook 180 degrees, and reinsert the hook. The hook should have a lip on which the handset catches when the phone is vertical (Figure E-10). Figure E-10 Preparing the Handset Hook 2 3 4 192897 1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Step 4 Attach the Ethernet cable to the 10/100/1000 SW Network port and wall jack. If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port.
Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Step 5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable-access openings in the bottom of the bracket.
A P P E N D I X F Cisco Unified IP Phone Non-Lockable Wall Mount This appendix contains information about installing the wall mount for use with the following products: • ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones: Installed on the Cisco Unified IP Phone 8961, 9951, and 9971.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone 345749 Figure F-1 The following figure shows the phone with the wall mount kit from the side. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone 345750 Figure F-2 Components The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones The package contains the following items: • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors • Two #4-40 x 0.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Figure F-4 Mount the Wall Bracket A B C Mark mounting holes through bracket on wall Level wall bracket on wall E D Screw bracket to wall using Phillips head screws 345748 Insert anchors into wall Step 2 Attach the phone bracket to the IP Phone. a.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones c. Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The ports of the phone should be accessible through the holes in the bracket. d. Secure the phone bracket to the IP Phone with the machine screws, using the #1 Phillips-head screw driver. e. Thread the handset cord (and headset cord, if using one).
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Figure F-6 Attach cables Phone bracket Network port Wall bracket Handset port (optional power cable) Step 4 206801 AC adapter port Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Attach phone to wall bracket 206802 Figure F-7 Step 5 Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Step 3 of Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971, page E-1.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Figure 23: Tab location 345752 Figure F-8 To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require 2 screwdrivers or metal rods. Step 1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in. (2.5 cm).
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Disengage tabs 345753 Figure F-9 Step 3 Press firmly to disengage the tabs and lift the phone at the same time to release the phone from the wall bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone with Key Expansion Module 345743 Figure F-10 The following figure shows the phone with the wall mount kit from the side. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone with Key Expansion Module 345744 Figure F-11 Components The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for the Cisco Unified IP Phone 8961, 9951, and 9971 with a Key Expansion Module.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module The package contains the following items: • One phone bracket • One wall bracket • Six #8-18 x 1.25-inch Phillips-head screws with six anchors • Three #4-40 x 0.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-13 Bracket Installation A B C Mark mounting holes through bracket on wall Level wall bracket on wall D E Screw bracket to wall using Phillips head screws 345742 Insert anchors into wall Step 2 Attach the phone bracket to the IP phone and key expansion assembly. a.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module d. Secure the phone bracket to the IP phone with the machine screws using a #1 Philips-head screwdriver. e. Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. The headset and handset connectors should be accessible from outside the wall mount bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-15 Attach Cables Phone bracket Wall bracket Network port Handset port (optional power cable) Step 4 206771 AC adapter port Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Attach Phone to Wall Bracket 346186 Figure F-16 Step 5 Proceed to Step 3 of Installing a Wall Mount for a Phone with a Key Expansion Module, page E-8. Remove Phone and Key Expansion Module from Non-Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Tab Location 345746 Figure F-17 To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Step 1 Push the screw drivers into the left and right holes in the phone mounting plate until you feel resistance.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Disengage Tabs 345747 Figure F-18 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.
INDEX forwarding packets to Numerics access to phone settings 11-8 7-2 802.11a standard 6-3 802.11b standard 6-3 Cisco Unified IP Phones manually 802.11d standard 6-3 Cisco Unified IP Phones using auto-registration World Mode 6-4 802.11e standard 6-3 users to Cisco Unified Communications Manager 8-33 802.11g standard 6-3 Admin. VLAN ID 802.11i standard 6-3 AdvanceAdhocConference service parameter adding 2-12 2-10 7-5 8-10 AES 802.
Index auxiliary VLAN, description loop breakout 6-9 8-7 loop prevention 8-7 call forward destination override B call park creating PNG file 8-8 CAPF (Certificate Authority Proxy Function) CAST 9-4 1-18 1-10 cell phone interference 9-4, 9-5 1-1 Cisco Discovery Protocol 1-23, 8-4 call security restrictions See CDP 1-20 block external to external transfer Cisco Unified Communications Manager 8-5 adding phone to database of Bluetooth adding headset 3-9 Bluetooth technology using B
Index web page Default Router 11-1 Cisco Unified Video Camera attaching to the phone configuration Device Authentication 5-1 device authentication 5-2 displaying 5-4 cleaning the Cisco Unified IP Phone Clear List softkey 1-17 12-17 10-3, 10-8, 10-9 7-2 Device Information web page DHCP 8-10 description secure 1-19 troubleshooting configuration file 1-10 12-7 DHCP Address Released 12-5 11-2, 11-4 7-10 conference creating 7-15 Device Configuration menu 5-1 post installation 7-
Index call forward handsfree profile 8-36 call forward options headset 8-36 user options web page defaults audio quality 8-36 error messages, used for troubleshooting Ethernet Information web page Bluetooth 12-3 disabling quality 7-4 Ethernet statistics 10-7 Ethernet Statistics screen external power 10-7 2-4 3-11 USB 3-6 using 3-5 wired 3-6 hold 3-12 8-13 hold reversion http fast dials address book 8-13 11-3 HTTP, description 8-30 fast dial service 3-6 3-6 headset port
Index IP address, troubleshooting IPv4 Setup Message Waiting Indicator (MWI) 12-3 Message Waiting Lamp 7-4, 7-7 metrics, voice quality MIC K configuration mobile connect support by phone model Mode 4-1 L 10-12, 11-12 8-15 8-16 mobile voice access 4-4 1-30 1-17 missed call logging Key Expansion Module 8-16 7-13 Model Information screen 10-1 monitoring and recording 8-22 multiple calls per line appearance LDAP directories, using with Cisco Unified IP Phone 8-27 music-on-hold mut
Index network requirements, for installing 3-1 P Network Setup configuration menu displaying Park Monitoring 7-2 park monitoring IPv4 menu options Alternate TFTP directory number configuration window 7-11 Default Router DHCP 8-16 setting service parameters 7-10 8-24 PCM file requirements, for custom ring types 7-10 DHCP Address Released DNS Server 1-5 IP Address PC Port Configuration 7-12 PC VLAN 7-10 9-3 7-6 7-5 personal address book 7-10 Subnet Mask 8-25 phone button template
Index power injector 2-4 S presence-enabled directories privacy 8-18 secure and nonsecure indication tone 8-18 Private Line Automated Ringdown (PLAR) programmable button 8-18 secure conference description 1-30 8-21 1-19 programmable buttons establishing description of identifying 1-19 restrictions 1-20, 1-21 8-12 Programmable Feature Button 1-30 Programmable Line Key (PLK) Secure SRST protected call description 1-21 1-18 securing the phone with a cable lock 1-20 3-20 security
Index about streaming statistics 7-13 services Subnet Mask configuring for users description Cisco Catalyst 8-33 6-12 signaling encryption 1-17 SW Port Configuration 7-6 T 1-18 SIP TCP description 1-12 1-12 technical specifications, for Cisco Unified IP Phone Speaker button, disabling 3-4 agent greeting buttons for 8-12 8-2 audible message waiting indicator 11-6 auto answer secure reference 1-18 auto dial standard (ad hoc) conference startup problems 8-10 barge startup pr
Index malicious caller identification (MCID) meet-me conference message waiting See TCP Trivial File Transfer Protocol See TFTP 8-16 mobile voice access troubleshooting 8-16 monitoring and recording DHCP 8-22 multiple calls per line appearance music-on-hold DNS 8-16 8-18 8-18 ring setting 8-19 secure conference 12-7 12-6 12-3 VLAN configuration 8-20 Trust List menu 8-21 shared line 8-21 7-14 U 8-21 Time-of-Day Routing 8-22 8-22 video mode USB headsets 3-6 USB port data 3-5
Index wideband codec V wired headset video mode 8-23 video statistics 8-23 WLAN components assigning separate SSIDs 6-9 auxiliary, for voice traffic configuring security 2-3, 6-9 6-11 6-9 WLAN Setup menu native, for data traffic 2-2 about 2-3 separate voice for QoS 7-7 WLAN statistics 6-9 World mode 2-2 voice messaging system 8-23 10-9 6-4 supported countries 6-4 WPA voice messaging system, accessing voice quality metrics 10-9 WLAN Statistics screen 12-7 VLAN, interaction