Ericsson MD-110 Serial Integration Guide Cisco Unity Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C O N T E N T S Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation viii Obtaining Technical Assistance x CHAPTER 1 Ericsson MD-110 Serial Integration 1-1 Integration Overview 1-1 Integration Description 1-3 Configuring Cisco Unity for the Integration 1-5 Programming the Phone System 1-7 Testing the Integration 1-9 CHAPTER 2 Dual Phone System Integration 2-1 Dual Phone System Integration Overview 2-1 Changing Cisco Unity Administrator Se
Contents Shutting Down or Restarting the Cisco Unity Server A-2 Starting the Cisco Unity Software A-2 APPENDIX B Assigning Dialogic Ports for a Dual Phone System Integration B-1 Ericsson MD-110 Serial Integration Guide iv OL-1290-01
Preface This preface describes the purpose, audience, organization, and conventions of the Ericsson MD-110 Serial Integration Guide. It also provides information on how to obtain related documentation. Purpose The Ericsson MD-110 Serial Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes: • An overview of the process. • The requirements for setting up the integration. • A description of how the integration works.
Preface Organization Organization Chapter 1 of the Ericsson MD-110 Serial Integration Guide describes the steps needed to integrate the phone system and the voice messaging system. Chapter 2 describes the steps needed for a “dual phone system integration”—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time. Conventions The Ericsson MD-110 Serial Integration Guide uses the following conventions.
Preface Cisco Unity Documentation The Ericsson MD-110 Serial Integration Guide also uses the following convention: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.
Preface Obtaining Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm. Also available in the Cisco Unity Administrator Help. Cisco Unity User Guide Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.
Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website. Cisco.com Cisco.
Preface Obtaining Technical Assistance Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website: http://www.cisco.com/tac P3 and P4 level problems are defined as follows: • P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Preface Obtaining Technical Assistance Ericsson MD-110 Serial Integration Guide xii OL-1290-01
C H A P T E R 1 Ericsson MD-110 Serial Integration Integration Overview Before performing the following integration steps, confirm that the Cisco Unity™ server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide. Integration Steps Follow these steps to set up this integration. 1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met.
Chapter 1 Ericsson MD-110 Serial Integration Integration Overview Requirements The Ericsson MD-110 integration supports configurations of the following components: Phone System • Ericsson MD-110 • Software level BC6 or later • ICU card installed to provide the serial data port • The serial data port in the phone system connected to a serial port (COM1 is the default) on the Unity server with an RS-232 serial cable • The voice messaging ports in the phone system connected to the voice cards in th
Chapter 1 Ericsson MD-110 Serial Integration Integration Description Integration Description The Ericsson MD-110 integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the Cisco Unity server. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. The following illustration shows the required connections.
Chapter 1 Ericsson MD-110 Serial Integration Integration Description Integration Features The Ericsson MD-110 integration with Cisco Unity provides the following features: Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the personal greeting of the subscriber and can leave a message.
Chapter 1 Ericsson MD-110 Serial Integration Configuring Cisco Unity for the Integration Configuring Cisco Unity for the Integration After ensuring that the Cisco Unity server is ready for the integration by completing the appropriate tasks in Chapters 1 through 3 of the Cisco Unity Installation Guide, perform the following procedures to confirm that the integration is enabled and to enter the port settings.
Chapter 1 Ericsson MD-110 Serial Integration Configuring Cisco Unity for the Integration To enter port settings Step 1 In the Cisco Unity Administrator, go to System > Ports. Step 2 Select a port in the table. Step 3 Indicate the settings for the port. For a hunt group, use the first voice-messaging ports for incoming calls and the last ports to dial out.
Chapter 1 Ericsson MD-110 Serial Integration Programming the Phone System Step 6 Save the file and close the text editor. Step 7 For the setting to take effect, exit the Cisco Unity software, then restart the server. For more information, see the appendix, “Exiting and Starting the Cisco Unity Software and Server.” Programming the Phone System If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.
Chapter 1 Ericsson MD-110 Serial Integration Programming the Phone System Step 3 Use the GH command to create a hunt group for the voice messaging ports. Make sure that the phone system sends calls only to Cisco Unity voice ports that are set to Answer Calls on the System > Ports page in the Cisco Unity Administrator. Calls sent to a voice port not set to Answer Calls cannot be answered by Cisco Unity.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Testing the Integration To test whether Cisco Unity and the phone system are integrated correctly, perform the procedures in the order listed.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Step 11 Under Message Waiting Indicators (MWIs), check Use MWI for Message Notification. Step 12 In the Extension field, enter x. Step 13 Click the Save icon. Step 14 Open the Status Monitor by doing one of the following: • In Internet Explorer, go to http:///web/sm. • Double-click the desktop shortcut to the Status Monitor. • In the Windows systray, right-click the Cisco Unity icon and click Status Monitor.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs. To test an internal call with release transfer Step 1 From Phone 1, enter the internal pilot number for Cisco Unity. Step 2 When asked for your password, enter 12345.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Step 3 Set the Rings to Wait For field to 3. Step 4 Click the Save icon. To test supervised transfer Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity. Step 2 On the Status Monitor, note the port that handles this call. Step 3 When you hear the opening greeting, enter the extension for Phone 1.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Step 2 Under Transfer Incoming Calls, click No (Send Directly to Subscriber’s Greeting). Step 3 In the navigation bar, click Profile to go to Subscribers > Subscribers > Profile. Step 4 In the Extension field, enter 99990. Step 5 Click the Save icon. Step 6 In the navigation bar, click Messages to go to Subscribers > Subscribers > Messages for Example Subscriber.
Chapter 1 Ericsson MD-110 Serial Integration Testing the Integration Ericsson MD-110 Serial Integration Guide 1-14 OL-1290-01
C H A P T E R 2 Dual Phone System Integration Cisco Unity can be integrated with one each of the following phone systems at the same time: • A traditional, circuit-switched phone system. Any traditional phone system that Cisco Unity integrates with can be used in a dual phone system integration. • Cisco CallManager. All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses.
Chapter 2 Dual Phone System Integration Dual Phone System Integration Overview 2. Integrate the traditional phone system and Cisco Unity. See Chapter 1 of this integration guide. 3. Install Cisco CallManager. 4. Integrate Cisco CallManager and Cisco Unity. See the PDF of the Cisco CallManager Integration Guide, which is located In the Integrations directory on the Cisco Unity Documentation compact disc. 5. Change the Cisco Unity Administrator settings.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings 5. Change the Cisco Unity Administrator settings. See the “Changing Cisco Unity Administrator Settings” section on page 2-3. Requirements The dual phone system integration supports configurations of the following components: • A Cisco Unity system key with the integration type set to “Multiple integrations” and with the appropriate number of voice messaging ports enabled.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Caution Caution Specify settings for the traditional phone system before specifying settings for Cisco CallManager. You must proceed in this order, or the integration may not work. 2. Specify settings for Cisco CallManager on the IP Switch page. For details, see the “To specify switch settings for Cisco CallManager” section on page 2-5. 3.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Step 3 Adjust other settings as appropriate. For more information about the other settings on the Switch page, see the online Help in the Cisco Unity Administrator. Step 4 Click the Save icon, then click OK in the Warning dialog box. To specify switch settings for Cisco CallManager Step 1 Go to System > Switch > IP Switch.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Step 2 Caution In the Port Assignments section, indicate the range of ports to be assigned to the traditional phone system. The port range for the traditional phone system is port 1 through x, where x is the number of ports on the installed voice cards. Do not assign more ports to the traditional phone system than the number of ports on the voice cards.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings To select which phone system subscribers and call handlers use For existing subscriber templates, subscriber accounts, and call handlers, Cisco Unity uses the traditional phone system as its default. Therefore, during the initial setup of the dual phone integration, you will modify only those pages that will be using Cisco CallManager.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports Step 2 For each device, in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages. Each notification device can be associated with a specific phone system (except for text pagers). Cisco Unity uses the phone system specified on the subscriber template’s Profile page as the default. Step 3 Caution Adjust other settings as appropriate.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports If you completely remove the traditional phone system, you must adjust the port assignments for Cisco CallManager on the System > Ports page, after the voice cards and voice card software used in the integration with the traditional phone system have been removed. To remove the existing AV-Cisco TSP Step 1 On the Cisco Unity server, log on to Windows as an administrator.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports Step 10 Restart the Cisco Unity server.
A P P E N D I X A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section provides two procedures for exiting the software: from the Cisco Unity server and from another computer. To exit the Cisco Unity software from the Cisco Unity server Step 1 If the system uses the automated attendant, route all calls to the operator. Step 2 Log on to Windows as a Cisco Unity administrator. Step 3 Right-click the Cisco Unity icon in the status area of the taskbar.
Appendix A Exiting and Starting the Cisco Unity Software and Server Shutting Down or Restarting the Cisco Unity Server Step 3 In the Cisco Unity Status Monitor, under Shutting Down Unity, choose a method: Cisco Unity stops running after all calls are finished, or Cisco Unity interrupts calls in progress with a voice message, disconnects all calls, then stops running. Step 4 Click Shut Down.
Appendix A Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Cisco Unity is a Windows 2000 service that is configured to start automatically when you turn on or restart the server. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server. Exchange must be running before you start the Cisco Unity software. Like Cisco Unity, Exchange starts automatically when you turn on or restart the server.
Appendix A Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Ericsson MD-110 Serial Integration Guide A-4 OL-1290-01
A P P E N D I X B Assigning Dialogic Ports for a Dual Phone System Integration In a dual phone system integration, Cisco Unity assigns a voice messaging port to the traditional phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager. The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager.
Appendix B Assigning Dialogic Ports for a Dual Phone System Integration To set the Port assignments in the Registry Step 1 On the Cisco Unity server, click Start > Run. Step 2 In the Open field, enter Regedit and press Enter. The Registry Editor appears. Step 3 Go to HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider , where is a number. You will find several subkeys with this name. Step 4 Locate the subkey in which the value Service Provider Name is D41MT.TSP.
