Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3 First Published: April 15, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Preface 1 Introduction 1 Additional Information 2 Safety and Performance Information 2 Power outage 2 External devices 2 Cisco product security overview 3 Accessibility Features 3 CHAPTER 2 Features of your Cisco Unified IP Phone 5 Buttons and hardware 5 Display Control Unit 6 Sound Base 7 Wireless extension microphone and charger 9 Wired extension microphone kit 11 Phone screen 12 Phone screen cleaning 14 Phone connections 14 Install ferrite bead 16 Remove ferrite bead 17 General IP
Contents View call history 20 View call record details 20 Dial from Call History 21 Edit phone number 21 Clear call history 21 Delete call record 22 Preferences 22 Ringtones 22 Change Ringtone 22 Contrast 23 Adjust Contrast 23 Linked Mode 23 Link IP Phones 24 IP Phone Information 24 Administrator Settings 25 CHAPTER 4 Contacts 27 Corporate Directory 27 Dial Contact from Search 27 Dial Contact from Search during an active call 28 Personal Directory 28 Personal Directory options 29 Sign In and Out of Perso
Contents Personalize voicemail 35 Voice message identification 35 Access voice messages 35 CHAPTER 6 Calling Features 37 Softkey feature map 38 Survivable Remote Site Telephony overview 39 Answer 41 Call Back 42 Set Up Call Back notification 42 Call Forward 42 Forward calls 43 Call Park 43 Park call 43 Call Pickup 44 Answer call using Pickup 44 Answer call using Group Pickup and Group Pickup Number 44 Answer call using Group Pickup and phone number 45 Answer call using Other Pickup 45 cBarge 45 Join conf
Contents Fast Dial 51 Place call using Fast Dial 52 Hold 52 Hold active call 52 Switch between active and multiple holding calls 53 Hold active call and answer new incoming call 53 Hold Reversion 53 Respond to Hold Reversion notification 53 Meet Me Conference 54 Host Meet Me Conference 54 Join Meet Me Conference 54 Mobile Connect 54 Enable Mobile Connect 55 Switch IP phone call to mobile phone 55 Switch mobile call to IP phone 56 Monitoring and Recording 56 Multiple calls per line 56 Multiple incoming call
Contents Report IP phone problems 61 Redial 61 Redial number 61 Shared lines 61 Speed Dial 62 Place call using speed dial codes 62 Transfer 62 Transfer call to another number 62 WebDialer 63 Use WebDialer with Cisco directory 63 Use WebDialer with another online corporate directory 63 Change WebDialer preferences 64 CHAPTER 7 User Options web pages 65 Sign in and out of User Options web pages 65 Select device from User Options web page 66 Features and services setup on Web 66 Personal directory on Web 66
Contents Search for services 71 Change or end services 72 Change service name 72 Access service on phone 72 User settings on Web 72 Change browser password 73 Change PIN 73 Change user options web page language setting 73 Change phone display language 74 Line settings on Web 74 Set up Call Forward per line 74 Change voice message indicator setting per line 75 Change audible voice message indicator setting per line 75 Change ring type 75 Update line text label displayed on called party phone 76 Cisco WebDia
CHAPTER 1 Preface Cisco Unified IP Phone 8831 User Guide describes how to install and use your Cisco Unified IP Phone 8831. • Introduction, page 1 • Additional Information, page 2 • Safety and Performance Information, page 2 • Accessibility Features, page 3 Introduction This guide provides you with an overview of the features available on your Cisco Unified IP Phone 8831.
Preface Additional Information If you want to... Then... Transfer calls See Transfer, on page 62. Make conference calls See Conference, on page 45. Set up speed dialing See Speed Dial, on page 62. Share a phone number See Shared lines, on page 61. Change the ring volume or type See Ringtones, on page 22. View your missed calls See Call History, on page 19. Listen to your voice messages See Messages, on page 35.
Preface Cisco product security overview Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: • Move the external device away from the source of the RF or AF signals.
Preface Accessibility Features Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 2 Features of your Cisco Unified IP Phone The Cisco Unified IP Phone 8831 is a full-featured single line conference station that provides voice communication over an IP network. It functions much like a digital business phone, allowing you to place and receive calls and to access features such as mute, hold, transfer, speed dial, call forward, and more.
Features of your Cisco Unified IP Phone Display Control Unit For your conference station to work, it must be connected to the corporate IP telephony network. Display Control Unit The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector. You can use the graphic and table below to identify buttons and hardware on the DCU. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
Features of your Cisco Unified IP Phone Sound Base Table 1: Display Control Unit buttons and softkeys Item Description 1 Phone screen LCD screen that displays conference station menus and features. 2 Softkeys Four programmable keys. 3 Navigator with Select key 2-way navigation bar and Select key that allows you scroll menus and select items on the display. 4 Call button LED backlit call button.
Features of your Cisco Unified IP Phone Sound Base Table 2: Sound Base buttons Item Description 1, 2, 3 LED indicators Three LED indicators provide call status information. For details on LED behaviour, see LED state definitions. 4 Mute button Backlit mute button. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
Features of your Cisco Unified IP Phone Wireless extension microphone and charger Wireless extension microphone and charger The optional wireless extension microphone and charger kit unit contains two omni-directional wireless microphones, a charger unit and two country specific AC power clip adaptors for powering the charger unit. Connecting a microphone kit enhances the room coverage of the conference station. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
Features of your Cisco Unified IP Phone Wireless extension microphone and charger Table 3: Wireless microphone and charger buttons and features Item Description 1 Omni-directional wireless microphones 2 LED charge status indicator 3 Charger tray 4 Mute button 5 Battery compartment Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
Features of your Cisco Unified IP Phone Wired extension microphone kit Item Description 6 Power level indicator. Note Please see the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= Wireless Microphone. FCC ID: LDKMICWR0776 Note Please see the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= Wireless Microphone.
Features of your Cisco Unified IP Phone Phone screen Table 4: Wired microphone buttons Item Description 1 Mute button. Phone screen The LCD screen of the phone is located on the DCU. The idle or home screen displays information about the status of calls and features. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
Features of your Cisco Unified IP Phone Phone screen If the conference station is in an offline state, the idle screen displays the message Phone is not registered and the Apps softkey remains available. You can use the graphic and table below to identify the features and functions available on the screen. Table 5: Phone screen layout. Item Description 1 Header Displays date, time, and current directory number. Displays menu name when applicable.
Features of your Cisco Unified IP Phone Phone screen cleaning Icon Description Connected Hold Shared line Microphone connected Linked mode Encrypted Phone screen cleaning Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Phone connections Network and power are connected to the phone from the Sound Base.
Features of your Cisco Unified IP Phone Phone connections Table 7: Sound Base connections and ports Item Description 1 Network port Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 Wall power Local power connection. 3 Mini USB port Connects the base station to the DCU. 4 Wired microphone ports Two RJ11 microphone ports. An optional wired microphone can be connected to each port. 5 Linked Mode daisy chain port Supports the connection of two base stations in Linked Mode.
Features of your Cisco Unified IP Phone Install ferrite bead Install ferrite bead The following images show how to install the ferrite bead on the network cable. Procedure Step 1 Step 2 Step 3 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1.0 mm +/- 0.3 mm between the bead and the connector. Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead.
Features of your Cisco Unified IP Phone General IP Phone information Remove ferrite bead Procedure Command or Action Purpose Step 1 Disengage the snap enclosure with a small screwdriver as shown in the figure. General IP Phone information Power-saving mode Your conference station supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep (power down) and wake (power up) times for your conference station to save energy.
Features of your Cisco Unified IP Phone Feature availability Feature availability Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for information about feature operation or availability. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 3 Applications • Services, page 19 • Call History, page 19 • Preferences, page 22 • Linked Mode, page 23 • IP Phone Information, page 24 • Administrator Settings, page 25 Services Conference Station services can include special telephony features, network data, and web-based information. The services available for your phone depend on the system configuration and the services you are subscribed to. For more information, see your system administrator.
Applications View call history • Received • Placed • Missed A maximum of 50 records are stored for each history type. The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailable, then the message Unknown is displayed. All Call History items are integrated into one list and are ordered by time (latest to oldest). You can dial a number directly from the Call History list.
Applications Dial from Call History Dial from Call History Procedure Step 1 Step 2 Step 3 Press Apps. Use the 2-way navigation bar and Select button to scroll and select Call History. From the Call History list, select the call you want to dial and press Call. Edit phone number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the navigation bar and Select button to scroll and select Call History. Select the call you want to edit.
Applications Delete call record Delete call record Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the navigation bar and Select button to scroll and select Call History. Select the call you want to delete. Press Del Call. Press Delete to delete the call, or press Cancel to go back to the Call History screen. Preferences Ringtones You can customize how the conference station indicates an incoming call and a new voice mail message. You can also adjust the ringer volume.
Applications Contrast Contrast You can adjust the contrast level of the LCD screen. The default contrast level is 50%. Adjust Contrast Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the navigation bar and Select button to scroll and select Preferences. Select Contrast. To increase contrast, press the up arrow on the navigation bar. To decrease contrast, press the down arrow. Press Save to set the contrast level, or press Cancel to exit.
Applications Link IP Phones Note Caution If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU, but will otherwise not function. When using a Sound Base in Linked Mode, the primary base unit must be connected using the CP-PWR-CUBE-3 external power supply. If two devices are linked after both are registered, the user can select which is the primary device. A secondary device receives upgrades to firmware seamlessly from the primary device.
Applications Administrator Settings • Active Server • Stand-by Server • Mic 1 status • Mic 2 status • Wireless Mic 1 RF ID • Wireless Mic 2 RF ID • System RF ID • Linked Mode status • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active To access information about your phone press Apps and scroll to Phone Information. Administrator Settings For information on accessing and changing the Administrator Settings, contact your system administrator.
Applications Administrator Settings Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 4 Contacts Depending on configuration, the conference station provides corporate and personal contacts directories: • Corporate Contacts: Supports a global corporate directory that you can access on the conference station. Your system administrator sets up and maintains this feature. • Personal Contacts: If available, supports a personal address book. You can configure and access entries from your conference station and from Cisco Unified Communications Manager User Options web pages.
Contacts Dial Contact from Search during an active call • Last name • Number Step 4 Step 5 Enter the search criteria information, press Search, and select a contact. To dial a contact, perform one of these actions: • Press Dial. • Press the contact label number. • Press the Call key on the DCU. Dial Contact from Search during an active call Procedure Step 1 Step 2 Step 3 Press Contacts . Use the navigation bar and Select button to scroll and select Corporate Directory.
Contacts Personal Directory options The PAB supports a maximum of 99 entries. For each entry you can store: • Contact name • Phone number • Speed dial number There are two ways to set up and maintain your personal directory: • Directly on the conference station. • Using your User Options web pages. The system administrator provides the user ID and the PIN that you use to log into the personal directory. Tips • Personal Directory automatically logs you out after a certain amount of time.
Contacts Personal Directory options Add Personal Directory entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts. Sign in to Personal Directory. Select Personal Address Book. The Search for an entry screen displays. Press Submit. Press New. You may need to press More first. Enter the Name information. Press Phones and enter the phone numbers. Make sure you include any required access codes, such as 9 or 1. Press Submit to add the entry to your personal directory.
Contacts Personal Directory options Dial number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Contacts. Sign in to Personal Directory. Select Personal Address Book and search for an entry. Select the personal address book entry that you want to dial. Press Select. Press Dial. Delete Personal Directory entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts. Sign in to Personal Directory. Select Personal Address Book and search for an entry.
Contacts Fast Dial codes with Personal Directory Fast Dial codes with Personal Directory Fast Dial codes enable you to place calls quickly. You can assign a fast-dial code to an existing PAB entry, or you can assign a code directly to a phone number. Fast Dial codes that are assigned to numbers rather than to PAB entries are labeled “raw” in the User Options web page. The following sections describe using the fast-dial codes with Personal Directory.
Contacts Fast Dial codes with Personal Directory Place call using fast dial code Procedure Step 1 Step 2 Step 3 Step 4 Sign in to Personal Directory. Select Personal Fast Dials. Scroll to the fast dial code that you want to dial. Press Dial. Delete fast dial code Procedure Step 1 Step 2 Step 3 Step 4 Sign in to Personal Directory. Select Personal Fast Dials and search for a fast dial code. Select the fast dial code to delete. Press Remove.
Contacts Fast Dial codes with Personal Directory Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 5 Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. • Personalize voicemail, page 35 • Voice message identification, page 35 • Access voice messages, page 35 Personalize voicemail Procedure Step 1 Step 2 Press Msgs. Follow the voice prompts. Voice message identification If you have a voice message, the Call button on the DCU is red and the phone screen displays the New Voicemail status message.
Messages Access voice messages You may need to press More first. Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 6 Calling Features You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.
Calling Features Softkey feature map • Privacy, page 60 • Quality Reporting Tool, page 61 • Redial, page 61 • Shared lines, page 61 • Speed Dial, page 62 • Transfer, page 62 • WebDialer, page 63 Softkey feature map Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features will be available.
Calling Features Survivable Remote Site Telephony overview Call State Softkey 1 Softkey 2 Softkey 3 Softkey 4 Call button Connected (multiple calls) Hold End Call Apps More1 On hook Contacts Swap or Calls Transfer More2 Conf ConfList Park Top Note The ConfList softkey displays only if you are in a conference. Note The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.
Calling Features Survivable Remote Site Telephony overview Feature Supported Conference Yes Conference to Active Calls (Join) No Conference List No Transfer Yes Transfer to Active Calls (Direct Transfer) No Auto Answer Yes Call Waiting Yes Caller ID Yes Notes The Active Calls softkey does not display. Consult only. Audible Message Waiting Indicator Yes Unified Session Presentation Yes Conference is the only feature supported.
Calling Features Answer Feature Supported Notes Meet Me No The Meet Me softkey does not display. PickUp No The softkey causes no action. Group PickUp No The softkey causes no action. Other PickUp No The softkey causes no action. Malicious Call ID No The softkey causes no action. QRT No The softkey causes no action. Mobility No The softkey causes no action. Privacy No The softkey causes no action. Call Back No The Call Back softkey does not display.
Calling Features Call Back • Telephone number The conference station saves the complete digit string in the call history, and you can save the number in your Personal Address Book. Call Back Call Back allows you to receive an audio and a visual notification on your conference station when a busy or unavailable party becomes available. For more information, contact your system administrator.
Calling Features Forward calls ◦Allow calls placed from the call forward target number to the conference station to ring through, rather than be forwarded. ◦Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain. Forward calls Procedure Step 1 Step 2 Step 3 Step 4 Press Fwd All. Enter the target phone number. Depending on how your voicemail system is set up, you may be able to press Msgs to forward all calls to voicemail.
Calling Features Call Pickup Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with coworkers. There are three ways you can pick up a call: • Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, the conference station picks up the oldest call first.
Calling Features Answer call using Group Pickup and phone number Answer call using Group Pickup and phone number Procedure Step 1 Step 2 Press Group Pickup. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. Step 3 If the call rings, press Answer to connect.
Calling Features Add third party to conference As the conference host, you can remove individual participants from the conference. You can also view a list of participants. The conference ends when all the participants hang up. Add third party to conference Before You Begin Before you can add a party to the conference, you must be on an active call and not on hold. Procedure Step 1 Step 2 Press Conf. Enter the phone number, fast dial code, or speed dial number for the party you want to add.
Calling Features Divert Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. Your system administrator configures this feature and sets the receiving phone number. Divert call Procedure Press Divert to send an active call, an incoming call, or a held call to either your voicemail system or to a predetermined phone number set up by your system administrator.
Calling Features Enhanced Room Coverage Enhanced Room Coverage Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode. This feature allows you to use the conference station in a larger room, or to enhance the audio and voice experience for larger groups of in-person attendees.
Calling Features Wireless Microphone menu Wireless Microphone menu The Wireless Microphone menu provides options for setting the pairing and range options for the wireless expansion microphones. A maximum of two wireless microphones can be paired to the conference station at a time. To access the Wireless Microphone menu, navigate to Apps > Admin Settings > Wireless Microphones. The following table describes these options and, where applicable, explains how to change them.
Calling Features Unpair wireless microphone If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channel and the dialog shows that the microphone is linked. Step 3 Press Pair. If the channel is ready to pair, the pairing process begins and a text message is displayed. Step 4 Put the microphone that corresponds to the selected channel in pairing mode by pressing its Mute button until the LED is solid red.
Calling Features Extension Mobility Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone or Conference Station to use as your own. Once you log in to EM, the new device adopts your user profile, features, established services, and web-based settings. Your system administrator must configure EM for you. The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.
Calling Features Place call using Fast Dial Related Topics User Options web pages, on page 65 Place call using Fast Dial Before you can use Fast Dial on the conference station, it must be set up on your User Options web pages. Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts. Sign in to Personal Directory. Select Personal Fast Dials. Select a fast dial code and then press Call. Hold Hold allows you to put an active call into a held state.
Calling Features Switch between active and multiple holding calls Switch between active and multiple holding calls Procedure Step 1 Step 2 If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a call list of holding calls is displayed on the screen. Use the navigation bar to highlight the call you want to make active. Press Resume. The current active call is placed on hold and the selected call is now active.
Calling Features Meet Me Conference Meet Me Conference If enabled by your system administrator, the Meet Me Conference feature allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference. The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. Note The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.
Calling Features Enable Mobile Connect When you enable Mobile Connect: • The conference station and remote destinations receive calls simultaneously. • When you answer the call on the conference station, the remote destinations stop ringing, disconnect, and display a missed call message. • When you answer the call on one remote destination, the other remote destinations and the conference station stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
Calling Features Switch mobile call to IP phone Switch mobile call to IP phone Procedure Step 1 Step 2 Step 3 Press Call on the conference station. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Resume on the conference station within five to 10 seconds and start talking on the conference station. Monitoring and Recording The Monitoring and Recording feature allows you to monitor and record calls.
Calling Features Answer second call on same line Answer second call on same line Procedure To answer a second call on your conference station line, press Answer. Any active call is placed on hold, and the second call is answered. Switch between calls on same line Procedure Step 1 Step 2 Press Swap to switch between two calls on the same line. If there are more than two calls on the line, select a call from the call list, and press Resume.
Calling Features Shared Line Procedure Step 1 Step 2 Press Transfer. Enter phone number or press a speed-dial button for the transfer destination. When you have reached maximum number of calls for your line, pressing Transfer allows you to select the calls from a list of calls on the line. Step 3 Step 4 Wait for the recipient to answer. Press Transfer again.
Calling Features Mute IP phone sound base Mute IP phone sound base Procedure Step 1 Step 2 Press Mute to turn Mute on. The Mute button is backlit by a solid, red light, and the sound base LEDs are red. Press Mute again to turn Mute off. Mute IP phone DCU Procedure Step 1 Step 2 Press Mute to turn Mute on. The Mute button is backlit by a solid, red light, and a mute icon displays on the screen. Press Mute again to turn Mute off.
Calling Features Dial international number A phone number with the + sign in it can be selected and dialed without the need to add digits for international calls. Dial international number Before You Begin Before dialing an international call or using Plus Dialing, enter any local access code, such as 8 or 9 if applicable. Procedure Step 1 Step 2 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number.
Calling Features Quality Reporting Tool Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Invoking the QRT reports a problem with the current call to the system administrator. Report IP phone problems Procedure Step 1 Step 2 Press More. Use the navigation bar and Select button to locate and select QRT. The information is sent to your system administrator.
Calling Features Speed Dial Your call history shows the status for all calls on the shared line. For example, if a call rings on a shared line and you answer the call, your coworkers who share the line will see that the call was answered remotely. Your call history identifies calls that were Placed, Received, or Missed. Speed Dial Speed Dial features allow you to quickly place a call using pre-configured codes to place a call, or by selecting an item from the Call History list.
Calling Features WebDialer Procedure Step 1 Step 2 Step 3 Step 4 Press Transfer. Enter the destination number or press a speed-dial button. Wait for the recipient to answer. Press Transfer again. The transfer completes. WebDialer WebDialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Use WebDialer with Cisco directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Sign in to your User Options web pages.
Calling Features Change WebDialer preferences The call is now placed on your phone line. Step 6 To end a call, select Hang up in the Make Call window or press End Call on your conference station. Change WebDialer preferences Procedure Step 1 Step 2 Sign in to your User Option web pages. Initiate a call using WebDialer to access the Make Call window. The Make Call window displays the first time that you use WebDialer (after you select the number that you want to dial).
CHAPTER 7 User Options web pages Your Cisco Unified IP Phone 8831 is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your conference station. This section describes how to log in and select a conference station.
User Options web pages Select device from User Options web page Select device from User Options web page Procedure Step 1 Log in to your User Options web pages, and then choose User Options > Device. The Device Configuration page appears. Step 2 If you have multiple conference stations assigned to you, verify that the appropriate conference station is selected. If necessary, choose another conference station from the Name drop-down list.
User Options web pages Personal directory on Web Add new Personal Address Book entry Procedure Step 1 Step 2 Step 3 Choose User Options > Personal Address Book. Click Add New. Enter information for the entry. Search Personal Address Book entry Procedure Step 1 Step 2 Choose User Options > Personal Address Book. Specify search information, and then click Find. Edit Personal Address Book entry Procedure Step 1 Step 2 Step 3 Step 4 Choose User Options > Personal Address Book.
User Options web pages Fast Dials on Web Fast Dials on Web This section describes how to assign Fast Dials from your User Options web pages. Tips • You can create up to 500 fast dial and PAB entries. • When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled “Raw” in your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your PAB.
User Options web pages Fast Dials on Web Search for Fast Dial entry Procedure Step 1 Step 2 Step 3 Sign in to your User Options web page. Select User Options > Fast Dials. Specify search information and select Find. Edit Fast Dial phone number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web page. Select User Options > Fast Dials. Search for the Fast Dial entry that you want to edit. Select a component of the entry. Change the phone number. Select Save.
User Options web pages Speed Dial setup on Web Speed Dial setup on Web Depending on configuration, the conference station can support several Speed Dialing features: • Speed Dials • Abbreviated Dials • Fast Dials This section describes how to set up speed dialing features from your User Options web pages.
User Options web pages Phone services setup on Web Phone services setup on Web Conference station services can include special conference station features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a conference station service before accessing it on the conference station. This section describes how to configure conference station services using your User Options web pages.
User Options web pages User settings on Web Change or end services Procedure Step 1 Step 2 Step 3 On your User Options web page, search for services. Select one or more entries. Select Delete Selected. Change service name Procedure Step 1 Step 2 Step 3 On your User Options web page, search for services. Select a service name. Change the information and select Save. Access service on phone Procedure From the conference station, choose > Services.
User Options web pages User settings on Web Change browser password Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web pages. Select User Options > User Settings. Enter your Current Password. Enter your New Password. Reenter your new password in the Confirm Password field. Select Save. Change PIN Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to your User Options web pages. Select User Options > User Settings. Enter your Current PIN. Enter your New PIN.
User Options web pages Line settings on Web Change phone display language Procedure Step 1 Step 2 Step 3 Step 4 Sign in to your User Options web page. Select User Options > Device. Select an item from the User Locale drop-down list. Select Save. Line settings on Web Line settings include call forward, voice message indicators, ring types, and line text labels that you set up for your conference station.
User Options web pages Line settings on Web Change voice message indicator setting per line Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Line Settings. (Optional) If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Message Waiting Lamp area, choose from various settings.
User Options web pages Cisco WebDialer Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On your User Options web page, select User Options > Device. If you have more than one device, select a device. Select Line Settings. In the Ring Settings area, choose a setting to tell the conference station how to indicate an incoming call. Select Save. Update line text label displayed on called party phone Procedure Step 1 Step 2 Step 3 Step 4 On your User Options web page, select User Options > Device.
User Options web pages Cisco WebDialer Use WebDialer with another online corporate directory (not User Options directory) Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Log in to a WebDialer-enabled corporate directory and search for coworkers. Click the number that you want to dial. When prompted, enter your user ID and password. If this is your first time using WebDialer, set up preferences on the Make Call page. Click Dial. The call is now placed on your phone.
User Options web pages Cisco WebDialer • Use Extension Mobility: If selected, prompts Cisco WebDialer to use the conference station that is associated with your Cisco Extension Mobility profile (if available). • Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. • Disable Auto Close: If selected, prompts Cisco WebDialer to display the Hang Up page.
CHAPTER 8 Additional options Your system administrator can configure your Cisco Unified IP Phone 8831 to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment. If you... Then... For more information...
Additional options If you... Then... Share conference stations or office Consider using: space with coworkers • Call Park to store and retrieve calls without using the transfer feature. For more information... Contact your system administrator about these features and see the following: • Call Park, on page 43 • Call Pickup, on page 44 • Call Pickup to answer calls ringing on another phone. • Shared lines, on page 61 • A shared line to view or join coworkers’ calls.
CHAPTER 9 Troubleshooting This section provides troubleshooting information for the Cisco Unified IP Phone 8831. • General troubleshooting, page 81 • Phone administration data, page 82 • Quality Reporting Tool, page 83 General troubleshooting This section provides information to help you troubleshoot general problems with the conference station. For more information, see your system administrator.
Troubleshooting Phone administration data Symptom Explanation The softkey that you want to use does not appear One or more of the following factors might apply: • You must change the line state (for example, go off-hook or have a connected call). • You must press More to reveal additional softkeys. • The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information.
Troubleshooting Quality Reporting Tool Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on your configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes.
Troubleshooting Quality Reporting Tool Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 10 Cisco one-year limited hardware warranty terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com.
Cisco one-year limited hardware warranty terms Cisco one-year limited hardware warranty terms 1 Enter this part number in the Warranty Document Number field: 78-10747-01C0 2 Select the language in which you would like to view the document. 3 Click Go. The Cisco warranty page appears. 4 Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). Step 4 You can also contact the Cisco service and support website for assistance: http://www.cisco.
INDEX B buttons and connections 7 sound base 7 LED 7 linked mode daisy chain port 7 microphones 7 mute 7 network port 7 speaker 7 USB port 7 wall power 7 wired microphone ports 7 buttons and hardware 5 display control unit 5 DCU 5 sound base 5 wired extension kit 5 wireless extension kit and charger 5 buttons and softkeys 6 display control unit 6 call button 6 keypad 6 LED 6 mute 6 navigator with select key 6 screen 6 Softkey buttons 6 volume rocker 6 C Conference Station 14 connections 14 E EnergyWise 1
Index screen layout (continued) conference station (continued) line label text 12 softkey labels 12 W warnings 2 safety 2 warranty information 86 Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.
