User manual
Table Of Contents
- Notice à l’attention des installateurs de réseaux câblés
- Mitteilung für CATV-Techniker
- Aviso a los instaladores de sistemas CATV
- IMPORTANT SAFETY INSTRUCTIONS
- Power Source Warning
- Ground the Product
- Protect the Product from Lightning
- Verify the Power Source from the On/Off Power Light
- Eliminate AC Mains Overloads
- Handling Disposable Batteries
- Provide Ventilation and Select a Location
- Protect from Exposure to Moisture and Foreign Objects
- Service Warnings
- Check Product Safety
- Protect the Product When Moving It
- Telephone Equipment Notice
- United States FCC Compliance
- CE Compliance
- About This Guide
- Introducing the DOCSIS Cable Modem
- Installing the DOCSIS Cable Modem
- Installation Preparations
- Install the Cable Modem
- Operation of Front Panel Indicators
- Maintaining the Battery
- Troubleshooting the DOCSIS Cable Modem
- Frequently Asked Questions
- How Do I Configure TCP/IP Protocol?
- How Do I Renew the IP Address on My PC?
- What if I Don't Subscribe to Cable TV?
- How Do I Arrange for Installation?
- How Does the Cable Modem Connect to My Computer?
- After My Cable Modem Is Connected, How Do I Access the Internet?
- Can I Watch TV and Surf the Internet at the Same Time?
- Can I Use my Existing Phone Number with the Cable Modem?
- How Many Telephones Can I Connect?
- Common Troubleshooting Issues
- Tips for Improved Performance
- Frequently Asked Questions
- Customer Information
- Index
Chapter 6 Customer Information
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Customer Support
If You Have Questions
If you have questions about this product, contact the representative who handles
your account for information.
If you have technical questions, telephone your nearest technical support office at
one of the following telephone numbers.
The Americas
United States
Cisco
®
Services
Atlanta, Georgia
Technical Support
For Digital Broadband Delivery System products
only, call:
– Toll-free: 866 787-3866
– Local: 770 236-2200
– Fax: 770 236-2488
For all products other than Digital Broadband
Delivery System, call:
– Toll-free: 800 722-2009
– Local: 678 277-1120
– Fax: 770 236-2306
Customer Service
Toll-free: 800 722-2009
Local: 678 277-1120
Fax: 770 236-5477
The United Kingdom and Europe
Europe
European Technical
Assistance Center
(EuTAC), Belgium
Product Information
Telephone: 32 56 445 444
Technical Support
Telephone: 32 56 445 197 or 32 56 445 155
Fax: 32 56 445 061
Asia-Pacific
China
Hong Kong
Technical Support
Telephone: 011 852 2588 4745
Fax: 011 852 2588 3139