C H A P T E R 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone to view security information, model information, status messages, network statistics, firmware information, and call statistics for the phone: • Model Information screen—Displays hardware and software information about the phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Model Information Screen This chapter includes these topics: • Model Information Screen, page 6-2 • Status Menu, page 6-3 • Call Statistics Screen, page 6-16 • Security Configuration Menu, page 6-20 Model Information Screen The Model Information screen displays specific information about the IP phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-1 Model Information (continued) Item Description CTL Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. If no CTL file is installed on the phone, this field displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.
Chapter 6 Status Menu Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone • Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics. For more information, see the “Network Statistics Screen” section on page 6-12. • Firmware Versions—Displays the Firmware Versions screen, which shows information about the firmware running on the phone.
Chapter 6 Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages on the Cisco Unified IP Phone 7940G/7960G Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP server rather than a DHCP server. None. This message is informational only. CFG file not found The name-based and default configuration file was not found on the TFTP Server.
Chapter 6 Status Menu Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory.
Chapter 6 Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description DNS timeout DNS server did not respond. DNS unknown host Duplicate IP DNS could not resolve the name of the TFTP server or Cisco Unified CallManager. Another device is using the IP address assigned to the phone.
Chapter 6 Status Menu Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.
Chapter 6 Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action IP address released The phone has been configured to release its IP address. The phone remains idle until it is power cycled or you reset the DHCP address. See the “Network Configuration Menu Options” section on page 4-3 section for details.
Chapter 6 Status Menu Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description No default router DHCP or static configuration did not specify a default router. No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. Programming Error The phone failed during programming.
Chapter 6 Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description TFTP file not found The requested load file (.bin) Check the load ID assigned to the phone (from was not found in the TFTPPath Cisco Unified CallManager, choose Device > directory. Phone). Verify that the TFTPPath directory contains a.bin file with this load ID as the name.
Chapter 6 Status Menu Table 6-2 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued) Message Description Possible Explanation and Action XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name Name of the configuration file. None. This is an informational message indicating the name of the configuration file for the phone.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Table 6-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amoun
Chapter 6 Status Menu Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Firmware Versions Screen The Firmware Versions screen displays information about the firmware running on the phone. Table 6-4 explains the information that appears in this screen. To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Status Menu Expansion Module Stats Screen When the Cisco Unified IP Phone Expansion Module 7914 or modules are connected to the IP phone, the Expansion Module Stats screen displays information about the expansions modules. Table 6-5 explains the information that appears in this screen for each connected expansion module.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistic
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Call Statistics.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-6 Call Statistics (continued) Item Description TxCnt Number of RTP voice packets transmitted since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Call Statistics Screen Table 6-6 Call Statistics (continued) Item Description Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration menu displays information about security settings on the phone and provides access to the certificate trust list (CTL) file screen and the trust list screen. To display the Security Configuration menu, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Security Configuration.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu • Note CAPF—Displays the IP address and the port of the CAPF that the phone uses. To exit any menu or screen, press the Exit softkey. CTL File Screen The CTL File screen displays information as shown in Table 6-7 about the certificate trust list (CTL) file that is installed in the phone and provides access to the CTL File screen.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Table 6-7 describes the information that displays in the CTL File screen: Table 6-7 CTL File Information Item Description CTL File Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. A locked padlock icon in this option indicates that the CTL file is locked. An unlocked padlock icon file is unlocked.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Note When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP Server 1 or TFTP Server 2 option, press the Lock softkey to lock the CTL file. Trust List Screen The Trust List screen displays information about all of the servers that the phone trusts. If a CTL file is installed on the phone, you can view the trust list.
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone Security Configuration Menu Table 6-8 Trust List Information (continued) Item Description CallManager / TFPT Server IP address of a Cisco Unified CallManager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server.
