User's Manual
Appendix A
Troubleshooting
8
Appen
d
ix A:
Trou
bl
es
h
ootin
g
Y
our computer cannot connect to t
h
e Internet.
Follow the instructions until
y
our computer can connect
to the Internet
:
s
Ma
k
e sure t
h
at t
h
e Mo
d
em Router is powere
d
on. T
h
e
Power LED should be
g
reen and not
f
lashin
g.
s
If the Power LED is flashing, then power off all o
f
y
our networ
k
d
evices, inc
l
u
d
ing t
h
e Mo
d
em Router
a
nd computers. Then power on each device in the
f
ollowing order:
1.
Mo
d
em Route
r
2.
C
omputer
s
Check the LEDs on the device’s front
p
anel. Make sure
the Power
,
DSL
,
and at least one o
f
the numbered
Ethernet LEDs are lit. I
f
the
y
are not, then chec
k
the cable connections. The com
p
uter should be
connected to one o
f
the Ethernet ports numbered
1
-4 on the device, and the device’s DSL port must be
connected to the ADSL line.
W
h
en you
d
ou
bl
e-c
l
ic
k
t
h
e we
b
b
rowser, you are
prompted
f
or a user name and password. I
f
y
ou want to
get rid of the prompt, follow these instructions
.
Launch the web browser and per
f
orm the
f
ollowing steps
(these steps are speci
f
ic to Internet Explorer but are similar
f
or other browsers)
:
1.
S
e
l
ect To o
ls
>
I
nternet Opt
i
on
s
.
2.
C
li
c
k
t
h
e
Co
nnecti
o
n
s
tab.
3.
S
elect
N
ever dial a conne
c
t
io
n
.
4.
C
l
ic
k
OK
.
Y
ou are usin
g
a static IP address and cannot
c
o
nnec
t.
Refer to Windows Help and change your Internet Protocol
(TCP/IP) Properties to O
b
tain an IP a
dd
ress automatica
lly
.
The computer cannot connect wirelessl
y
to the network
.
Make sure the wireless network name or SSID is the same
on both the computer and the device. I
f
y
ou have enabled
w
ireless securit
y
, then make sure the same securit
y
m
ethod and key are used by both the computer and the
d
evice
.
Y
ou need to modif
y
the basic settings on the
d
eviceRouter.
Run the Setu
p
Wizard on the Setu
p
CD-ROM
.
Y
ou need to modif
y
the advanced settings on the
d
evice
.
O
p
en the web browser (
f
or exam
p
le, Internet Ex
p
lorer or
Firefox)
,
and enter the device’s IP address in the address
f
ield
(
the de
f
ault IP address is
1
92.168.1.
1
)
. W
h
en
p
rom
p
ted, com
p
lete the
U
ser n
a
m
e
a
n
d
Password
fields
d
(the default user name and
p
assword is
a
dmin
)
. Click the
a
ppropriate ta
b
to c
h
ange t
h
e setting
s
WEB: If your questions are not
addressed here, re
f
er to the website,
w
ww.linksysbycisco.com/suppor
t