Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press , enter the number, and then press the button again. Press the Intercom button, if available, and enter a number, if needed. Speak after you hear the tone. Press , dial the participant, and then press the button again. Transfer a call to new number Place an intercom call From a connected call, start a conference call © 2009 Cisco Systems, Inc. All rights reserved.
Stores a call. Displays the phone information for a personal contact. Plays ringtone. Redials the most recently dialed number. Removes a conference participant or an entry. Resumes a highlighted call on hold. Reverts back to the last applied settings (for that screen). Saves the chosen settings. Searches for a directory listing. Selects the highlighted option. Sets an option, such as a ringtone. Configures an accessory. Shows details about the current call.
Contents Your Phone 1 Cisco Unified IP Phone 8961 1 Phone Connections 1 Footstand 4 Phone Display Viewing Angle 5 Change Display Viewing Angle 5 Buttons and Hardware 5 Phone Screen 10 Phone with Single Line 10 Phone with Multiple Lines 11 Phone Screen Navigation and Item Selection 14 Power-Save Mode 15 Handset Rest 15 Cisco Unified IP Phone 9951 16 Phone Connections 16 Bluetooth 19 Footstand 20 Phone Display Viewing Angle 21 Change Display Viewing Angle 21 Buttons and Hardware 21 Phone Screen 26 Phone with
Footstand 36 Phone Display Viewing Angle 37 Change Display Viewing Angle 37 Buttons and Hardware 37 Phone Screen 42 Phone with Single Line 42 Phone with Multiple Lines 43 Phone Screen Navigation and Item Selection 45 Power-Save Mode 47 Phone Display Cleaning 47 Handset Rest 48 Applications 49 Phone Applications 49 Call History 49 View Call History 49 View Call Record Details 50 Filter Call History 50 Dial From Call History 50 Edit Number From Call History 50 Clear Call History 51 Delete Call Record From Cal
Sign in for WLAN 56 Change WLAN Sign in 56 Running Applications 56 View Running Applications 56 Switch to a Running Application 57 Close a Running Application 57 Phone Information 57 View Phone Information 57 Administrator Settings 58 Contacts 59 Phone Contacts 59 Corporate Directory 59 Search for and Dial a Contact 59 Search for and Dial a Contact While on a Call 60 Personal Directory 60 Personal Directory Options 60 Fast-Dial Codes with Personal Directory 62 Messages 65 Voice Messages 65 Personalize Your
Add Yourself to a Call on a Shared Line 70 Call Back 70 Set up a Call Back Notification 70 Call Forward All 70 Forward Calls on Your Phone 71 Call Park 71 Park and Retrieve a Call Using Park 72 Park and Retrieve a Call Using Assisted Directed Call Park 73 Park and Retrieve a Call Using Manual Directed Call Park 73 Call Pickup 74 Answer a Call Using Pickup 74 Answer a Call Using Group Pickup and a Group Pickup Number 75 Answer a Call Using Group Pickup and a Phone Number 75 Answer a Call Using Other Pickup 7
Determine if a Shared Line is on Hold 80 Remote Hold 81 Hold Reversion 81 Respond to a Hold Reversion Notification 81 Hunt Groups 81 Sign In and Out of a Hunt Group 81 Intercom 82 Place a Dedicated Intercom Call 82 Place a Dialable Intercom Call 82 Receive an Intercom Call 82 Line Status 83 Line Status Indicators 83 Malicious Call Identification 84 Trace a Suspicious Call 84 Meet Me 84 Host a Meet-Me Conference 84 Join a Meet-Me Conference 84 Mobile Connect 85 Turn On or Off Mobile Connect to All Your Remot
Place a Call with a Speed-Dial Button 89 Place a Call with a Speed-Dial Code 89 Use a Speed-Dial Code On-hook 89 Use a Speed-Dial Code Off-hook 89 Transfer 90 Transfer a Call to Another Number 90 Swap Between Calls Before Completing a Transfer 90 Web Dialer 90 Use Web Dialer with Cisco Directory 91 Use Web Dialer with Another Online Corporate Directory 91 Set Up, View, or Change Web Dialer Preferences 91 Sign Out of Web Dialer 92 User Options 93 User Options Web Pages 93 Sign In and Out of User Options Web
Change Your Browser Password 99 Change Your PIN 100 Change the Language for Your User Options Web Pages 100 Change the Language for Your Phone Display 100 Directory 100 Personal Address Book 101 Add a New PAB Entry 101 Search for a PAB Entry 101 Edit a PAB Entry 101 Delete a PAB Entry 101 Assign a Feature Button for Personal Address Book 102 Fast Dials 102 Assign a Feature Button for Fast Dial 102 Assign a Fast Dial Code to a PAB Entry 103 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry
FAQs and Troubleshooting 113 Frequently Asked Questions 113 Troubleshooting Tips 115 Personal Directory 116 User Options 116 Product Safety, Security, Accessibility, and Related Information 117 Safety and Performance Information 117 Power Outage 117 External Devices 117 Bluetooth Wireless Headsets Performance 118 FCC Compliance Statements 118 FCC Part 15.
Your Phone Cisco Unified IP Phone 8961 The Cisco Unified IP Phone 8961 provides these features: • Phone connections • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
8 5 4 Network Network Computer Computer 7 1 276320 6 2 3 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) 2 AC-to-DC power supply (optional) 6 Handset port 3 AC power wall plug (optional) 7 Analog headset port (headset optional) 4 Network port (10/100/1000 SW) with 8 IEEE 802.3af and 802.
Your Phone 1 Note USB port 2 Cisco Unified IP Color Key Expansion Module connector Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 2 193118 2 1 1 4 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots.
Your Phone Phone Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference. Change Display Viewing Angle 193119 Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.
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Your Phone 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2 Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state.
