The Cisco Unified CM User Options main web page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
User Options Related Topics Do Not Disturb, page 78 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.
6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5.
User Options 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label. Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 7. Select Save.
The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu. Select a service by using one of these feature buttons: (Feature button that your system administrator sets up) Messages Applications Contacts Subscribe to a Service 1.
User Options Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save. Add a Service to an Available Programmable Feature Button 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up a service URL button for your phone. 5. Select a service from the Button Service drop-down list. 6.
Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save. Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. In the User Locale area, select an item from the Locale drop-down list. 4. Select Save. Change the Language for Your Phone Display 1.
User Options Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Search for a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Specify search information and select Find. Edit a PAB Entry 1.
Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator. 5. Select the Personal Address Book service from the Button drop-down list box. 6. Enter a phone label for the button. 7. Select Save. 8.
User Options Assign a Fast Dial Code to a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4.
Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a Fast dial entry. 3. Select one or more entries. 4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.
User Options – As specified below—Select this option and select from the following items to set up a ring schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists. c. Select the time zone from the drop-down list box. 9. Select one of these ringing options: – Always ring this destination.
Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you.
Accessories Accessories Phone Accessories Your phone supports accessories from Cisco and third-party manufacturers.
You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971. Cisco Unified IP Phone Model Number of Expansion Modules Supported 9971 3 Expansion Modules with 108 lines or buttons 9951 2 Expansion Modules with 72 lines or buttons 8961 1 Expansion Module with 36 lines or buttons When multiple Expansion Modules are attached, they are numbered according to the order in which they are connected to the phone.
Accessories Features of the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
1 Phone screen—Displays the phone number, speed dial number (or name or other text label), phone service, phone feature or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified IP Phone to which it is attached. 2 Lighted Buttons—18 line buttons. Each button corresponds to one line (as with the Cisco Unified IP Phone).
Accessories Place a Call on the Expansion Module Press the line button on the Expansion Module. Configure Buttons Before you can set up buttons, ask your system administrator for the following information to access your Cisco Unified Communications Manager User Options web page: • The URL • Your user name and password After you have this information, you can configure your speed-dial numbers or program buttons to access phone services.
• Once a Bluetooth headset is connected, turning it off/on will reconnect it to the phone. Please read the below mentioned instructions before using the Bluetooth headset. – If you have both, a Bluetooth headset and an analog headset attached to the phone, only one type of headset will work at any given time. Using a USB headset will disable both, the Bluetooth and analog headset. – Enable the Bluetooth headset to disable the analog headset.
FAQs and Troubleshooting FAQs and Troubleshooting Frequently Asked Questions Q. Why can't I see all the active calls on my phone? A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. Q. How do I redirect an incoming call when I am on a call? A.
Q. Why do the softkeys keep changing? A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Q. What is the best way to look at calls when I have a shared line or multiple lines? A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
FAQs and Troubleshooting 2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.) Q. What does the Swap softkey do? A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q. Can I cancel a conference or transfer procedure after I have started it? A.
Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Ask your system administrator to enable the All Calls feature for you. Personal Directory Problem: Cannot sign in to Personal Directory You are unable to sign in to your personal directory. Possible Cause Your PIN needs to be reset. You are using your password to sign in, not your personal identification number (PIN).
Product Safety, Security, Accessibility, and Related Information Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Bluetooth Wireless Headsets Performance The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five headsets, but only the last one connected is used as the default.
Product Safety, Security, Accessibility, and Related Information interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
2 3 194545 1 4 5 6 4 Accessibility Feature Description Set Up Requirements 1. High-Contrast Visual and Audible Alert of Incoming Call Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Standard on all phones. Set up is required. 2.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 3. Programmable Feature Buttons Users can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Privacy, BLF speed dial, and Service URLs, can be assigned to these buttons. Set up is required. Your system administrator sets up programmable line buttons to your phone. 4.
Accessibility Feature Description Set Up Requirements 6. Standard 12-Key Layout and Grouping of Functions Cisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions (including a nib on Key 5). Standard on all phones; no set up is required.
Product Safety, Security, Accessibility, and Related Information 2 3 194546 1 4 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
Accessibility Feature Description Set Up Requirement 1. Visual Message Waiting Indicator (Handset) Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Hearing Aid Compatible (HAC) Handset Description Set Up Requirement Cisco Unified IP Phone handsets support the following accessibility features: Standard on all phones; no set up is required.
Mobility Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 1. Well-Spaced, Illuminated Buttons Enable Easy Operation Depending on set up, programmable buttons Standard on all phones; no (the left set of buttons) allow users to access: set up is required.
Accessibility Feature Description Set Up Requirements 4. Tactile Discernible Buttons and Functions (including a nib on Key 5) Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the “bump” on Key 5. Users do not have to learn new key positions. Standard on all phones; no set up is required. 5.
Warranty Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index Barge 70 A BLF. See Line Status accessibility features 119 accessories 53, 107 Bluetooth 19 accessory adapters 1, 16, 32 add 54 administrator settings 58 connect 55 alerts delete 55 audible disconnect 56 call waiting 75 headset 111 Hold Reversion 81 settings 53 MCID 84 wireless connection 35 silent 84 visual call waiting 75 brightness expansion module 111 phone 52 Hold Reversion 81 Busy Lamp Features.
Call Pickup description 74 Call Waiting description 75 calling features Shared Lines 88 Silent Monitoring and Recording 88 Speed Dial 89 Transfer 90 Web Dialer 90 All Calls 68 Cisco product security 119 Answer 69 Cisco Unified IP Color Key Expansion Module 107 Auto Answer 69 Barge 70 Cisco Unified IP Phone 8961 1 Call Back 70 Cisco Unified IP Phone 9951 16 Call Forward All 70 Cisco Unified IP Phone 9971 32 Call Park 71 compliance 118 Call Pickup 74 conference Call Waiting 75 Meet Me 84 con
description 77 H DND customize 94 handset light strip 41 turn on and off 78 handset rest 15, 31, 48 Do Not Disturb. See DND hardware, model-specific overview 5, 21, 37 Headset button 40 headset, wideband settings 54 E Hold and Resume 80 EM on shared lines 80 description 79 remote 81 enable swap between calls 80 Privacy 87 Expansion Module 107 Extension Mobility.
phone display 100 turn on and off 85 User Options web pages 100 Mobility settings 104 Web Dialer settings 91 model 57 line monitor and record 88 settings mute audible voice message indicator 96 description 86 call forward 95 DND 94 turn on and off 86 Mute button 40 ring settings 96 voice message indicator 95 Line Status N description 83 Navigation pad 8, 40 indicators 83 navigation, about 14, 30, 45 notification Call Back 70 M Hold reversion 81 MAC address Web Dialer 91 Malicious Calle
phone display 41 a number 88 phone model 57 description 87 phone screen Release button 39 cleaning 47 Remote Hold 81 enable and disable touch-sensitive 47 revert, call features 10, 26, 42 navigation 14, 30, 45 on hold 81 ringtones 52 touch-sensitive 39 phone, connecting 1, 16, 32 PIN S adding Bluetooth device with 55 safety information 117 changing 100 security 119 troubleshooting with Personal Directory 116 session buttons 7 using with Personal Directory 60 session buttons.
codes device description 89 set up 97 on the web 97 suspicious call, trace 84 select 94 DND 94 fast dials 102 line settings swap audible voice message indicator 96 conference calls 77 call forward 95 transfer calls 90 ring setting 96 voice message indicator 95 Mobility settings 104 T PAB 101 To Voicemail.
MAC address 91 set up preferences 91 sign in 91 sign out 92 view preferences 91 with Cisco Directory 91 with corporate directory 91 wideband headset 54 wireless connection 35 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
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