Task Action Example Select an item using the Select button. Press the Select button (at the center of the Navigation pad). Highlight the Preferences application and press the Select button. Navigate to a submenu. Highlight the menu item and press the item number on the keypad. Highlight the Network Setup menu, then press 1 to open the submenu. (A right arrow (>) next to the menu item indicates that a submenu exists.) Select a line to use a calling feature (when line is idle).
Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset. Phone Display Cleaning Before cleaning the phone display, disable the phone screen by pressing the Select button until you see the message “Touchscreen Disabled.
Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. 2 3 4 275943 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot.
Applications Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Accessories • WLAN Sign in • Running Applications • Phone Information • Administrator Settings (For system administrators only). Call History Call History allows you to view information on the last 150 calls on your phone. An icon displays indicating the type of call: • Received— • Placed— • Missed— The caller ID is displayed with the call icon.
The phone screen displays the call history with an icon associated for each type of call. 3. Press the Exit softkey to return to the Applications screen. View Call Record Details 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) The phone screen displays the call history with an icon associated for each type of call. 3. Select a call record and press the Details softkey (you may need to press More softkey first).
Applications 3. Highlight the call you want to edit. 4. Press the EditDial softkey. (You may need to press More softkey first.) 5. Press the right or left arrow on the Navigation bar to move the cursor to the desired location. 6. Press the softkey to delete numbers on the left of the cursor. 7. Press the Call softkey to dial the new edited number. 8. Press the softkey to return to the Call History screen. Clear Call History 1. Press the Applications button . 2. Select Call History.
Ringtones You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator. Change Ringtone for a Line 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Ringtone. 4. Highlight a ringtone. 5. Press Select button or Edit softkey. 6. Press the Play softkey to play the sample ringtone. 7.
Applications – To decrease brightness, press the left arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Turn On Bluetooth (For Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3.
View Accessory Details 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) A list of phone accessories is displayed. 3. Select an accessory from list and press the Details softkey. The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected.
Applications Before You Begin Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer. 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported.
Disconnect Bluetooth Accessory (For Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and then press the Disconnect softkey. WLAN Sign in Before you can access the WLAN network, you must sign in. Your system administrator sets up your phone for wifi connectivity.
Applications The phone displays a list of applications running on the phone including those that are not under the Application menu. 3. Press the Exit softkey to return to the Applications screen. Switch to a Running Application 1. Press the Applications button . 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) 3. Choose a running application and press the Switch To softkey to open and use the selected application. 4.
Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator.
Contacts Contacts Phone Contacts The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker: – First Name – Last Name 4. Enter the search criteria information and press the Search softkey. 5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets dialed.
Contacts 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator), then press the Submit softkey. 4. Select Log Out. 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are automatically logged out after a certain amount of time. This time limit can vary. For more information, see your system administrator. Add a Personal Directory Entry 1. Press the Contacts button . 2.
4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6. Press the Delete softkey (you may need to press the More softkey first). 7. Press the OK softkey to confirm the deletion. Edit a Personal Directory Entry 1. Press the Contacts button . 2.
Contacts 5. Press the Select softkey, then press the FastDial softkey. 6. Select a number and press the Select softkey. 7. Scroll to an unassigned fast-dial index (you may have to press the Next softkey to get to more fast-dial indexes). 8. Press the Select softkey. Place a Call Using a Fast-Dial Code 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Fast Dials and scroll to a fast-dial code (you may have to press the Next softkey to get to more fast-dial codes). 4.
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Messages Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look for a solid red light on your handset.
Related Topics • Change the Audible Voice Message Indicator Setting Per Line, page 96 • Change the Voice Message Indicator Setting Per Line, page 95 Listen to Voice Messages 1. To listen to voice messages, do one of the following: • Press the Messages button . • Select a line with a Message icon – Press the Session button , and: next to the Voicemail icon . – Or, on a Cisco Unified IP Phone 9971 touchscreen, press the Voicemail icon . 2. Follow the prompts to listen to your voice messages.
Calling Features Feature Buttons and Softkeys Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you. This table provides information about some of the features that are available on softkeys, some that are available on dedicated feature buttons, and some that are set up by your system administrator on programmable feature buttons.
Feature Name Dedicated Feature Button Programmable Feature Button Malicious Call Identification (MCID) X Meet Me X Mobile Connect X Mute Softkey X Other Pickup X Privacy X Quality Reporting Tool (QRT) X Redial X X Speed Dial X X Speed Dial Line Status X Transfer X X (available during a transfer only) All Calls All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines.
Calling Features View All Calls on Your Phone Press the All Calls button. All active calls from all the lines on your phone are displayed in chronological order, oldest to newest. Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls.
Barge The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Add Yourself to a Call on a Shared Line Press the red line button for the shared line. You are added to the call. Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Call Back, which is available as a softkey, may also be available as a feature button.
Calling Features When forwarding calls from your phone: • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
• Directed Call Park—Allows you to park and retrieve an active call in two different ways: – Assisted Directed Call Park—Allows you to park an active call by pressing a feature button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators.
Calling Features Park and Retrieve a Call Using Assisted Directed Call Park 1. During a call, press a Directed Call Park button displaying an idle Line Status indicator. 2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is “99” and the Directed Call number is “1234”, enter 991234.
Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers. There are three ways you can pick up a call: • Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
Calling Features Answer a Call Using Group Pickup and a Group Pickup Number 1. Press the Group Pickup button to answer a call on a phone outside your pickup group. If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group Pickup. 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press the Answer softkey to connect to the call.
Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.
Calling Features Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. 3. Press the Conference button . 4. Press the line button for the other (held) call. 5. If the held call is on another line: a. Press the Active Calls softkey. b. Choose a call from the list. c. Press the Conference softkey. The conference begins. (The conference is established on the line that had the active call.
Divert a Call Divert a call in any of these ways: • To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).
Calling Features Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable Extension Mobility 1. Press the Applications button . 2. Select Extension Mobility (name may vary). 3. Enter your user ID and PIN (provided by your system administrator).
Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold and Resume a Call 1. To put a call on hold, press the Hold button The Hold icon . displays and the line button breathes green. 2.
Calling Features Remote Hold With the Remote Hold feature, when you place a call on hold while using a shared line, the line button . When another phone places a call on hold, the pulses green and the phone displays the Hold icon line button pulses red and the phone displays the Remote Hold icon. Hold Reversion Hold Reversion notifies you when a call is left on hold.
Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, or through the headset or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Place a Dedicated Intercom Call 1.
Calling Features Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Your system administrator sets up Line Status indicators on your phone. Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is ringing. (Only for Call Pickup.) Line is in a Do Not Disturb (DND) state.
Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Calling Features Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. When you enable Mobile Connect: • Your desk phone and remote destinations receive calls simultaneously.
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Mute Your Phone 1.
Calling Features Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Related Topics Shared Lines, page 88 Enable Privacy on a Shared Line 1.
Redial a Number Press the Redial softkey. To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber. – Your co-worker’s phone rings and the line button flashes amber and either you or your co-worker can answer the call.
Calling Features Speed Dial Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.
Transfer Transfer allows you to redirect a connected call from your phone to another number: • You can redirect a single call to another number that you specify. • You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself). Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party.
Calling Features Use Web Dialer with Cisco Directory 1. Sign in to your User Options web pages. 2. Select User Options > Directory and search for a co-worker. 3. Select the number that you want to dial. 4. If this is your first time using Web Dialer, review the preferences on the Make Call page. 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Use Web Dialer with Another Online Corporate Directory 1.
– Do not display call confirmation—If selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after selecting a contact from the Cisco Directory. – Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds. Sign Out of Web Dialer Select the Sign Out icon 92 in the Make Call or Hang Up page.
User Options User Options November 3, 2009 User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
