User's Manual

Calling Features
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 85
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Hold
Hold allows you to put an active call into a held state. Your phone allows one active call at a time;
other calls are put on hold.
Hold and Resume a Call
1. To put a call on hold, press the Hold button .
The Hold icon displays and the line button breathes green.
2. To resume the call, you can use any of the following methods:
– Press the breathing or throbbing green session button
– Press the call session on the phone display
Press the Resume softkey
– Highlight the call by using the Navigation pad and press the Select softkey.
Swap Between Holding and Active Calls
You can use session buttons to swap between holding and connected calls. For example, if you have a
held call on Session 1 and an active call on Session 2, pressing or touching the Session 1 button resumes
that call and places the call on Session 2 on hold.
Put a Call on Hold by Answering a New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
You can answer the new call by:
• Pressing the flashing amber session button or touching the session on the phone display
• Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or
the Select button.
Determine if a Shared Line is on Hold
Look for a flashing red line button and the hold icon . When these indicators display, a call on the
shared line has been put on hold remotely by the other user.