User's Manual

122 OL-19963-01
EFT DRAFT - CISCO CONFIDENTIAL
Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed
depends on the call or item you have selected.
Q. What is the best way to look at calls when I have several shared lines?
A. If you have shared lines or more than one line, it is recommended that you use the All Calls feature
to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on
the right. (If you do not have an All Calls button, ask your system administrator to set up this feature.)
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change. Your current
call disappears from view, and calls for the newly selected line are displayed on the right. To redisplay
the call you are on, select the line it is on.
Q. How do I check missed calls on my phone?
A. To check missed calls on your phone you must:
– Press the Applications button .
– Select Call History. (Use the Navigation pad and Select button to scroll and select.)
– Press on the Missed softkey.
Q. How do I exit from a running application?
A. To exit from a running applications you must:
– Press the Applications button .
– Select Running Applications. (Use the Navigation pad and Select button to scroll and select.)
– Select a running application and press the Close App softkey to close the application.
When prompted, save your changes.
– Press the Exit softkey end the running application.
If you do not exit a running application, it will persist in the background.
Q. How do I connect two calls and then drop from the line myself?
A. When you are on an active call (not on hold), do the following:
1. Press the Transfer button and enter the transfer recipient’s phone number in one of
these ways:
– Press the session button of a held call.
– Enter the transfer recipient’s phone number.
– Scroll to a Call History record and press the Call softkey.
– Press a speed-dial button.
– Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to
call, and press the Speed Dial softkey again.
– Press the Active Calls softkey and select a held call. (The transfer completes immediately.)