Cisco D9865 Satellite Receiver Installation and Operation Guide
Please Read This Entire Guide Veuillez lire entièrement ce guide Bitte das gesamte Handbuch durchlesen Sírvase leer completamente la presente guía Please read this entire guide before you install or operate this product. Give particular attention to all safety statements. Important: Veuillez lire entièrement ce guide avant d'installer ou d'utiliser ce produit. Prêtez une attention particulière à toutes les règles de sécurité.
Notices Trademark Acknowledgements Cisco and the Cisco logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. Other third party trademarks mentioned are the property of their respective owners.
Safety Precautions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus including amplifiers) that produce heat. 9.
Safety Precautions, Continued 12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13. Unplug this apparatus during lightning storms or when unused for long periods of time. 14. Refer all servicing to qualified service personnel.
Safety Precautions, Continued 19. Replacement Parts: When replacement parts are required, be sure the service technician uses replacement parts specified by Cisco, or parts having the same operating characteristics as the original parts. Unauthorized part substitutions made may result in fire, electric shock or other hazards. 20.
Safety Precautions, Continued Important: Each ground connection must be made using a single (continuous) piece of wire. Never splice two wires together when making a ground connection. Corrosion and weathering can cause a poor electrical connection at the splice which can lead to an ineffective and dangerous ground condition. Figure 1. Outdoor antenna grounding Important: Install this product on a flat surface only, ensuring that all four rubber feet are making full contact with the mounting surface.
Safety Precautions (EU Market) Mesures de Sécurité Sicherheitmassnahmen Precauciones de Seguridad Warning To prevent fire or electric shock: • Do not expose this apparatus to rain or moisture. • Avoid spilling liquids on or near this apparatus. • Do not open the top cover of this apparatus. • Do not push objects through openings in this apparatus. • Refer servicing to qualified personnel only.
Safety Precautions (EU Market), Continued Caution • To protect this apparatus against damage from lightning storms and power-line surges, or when you are not using this apparatus for a long period of time, disconnect the power cord from the AC outlet. • To disconnect the cord, pull it out by grasping the plug. Never pull the cord itself. Additionally, never walk on, place objects on, or pinch the power cord. • The top cover on this apparatus has openings for ventilation to protect it from overheating.
Safety Precautions (EU Market), Continued Vorsicht • Um dieses Gerät vor Biltzschlag bzw. Stromüberladung zu schützen, oder wenn das Gerät längere Zeit nicht benutzt wird, soll der Stecker aus der Steckdose gezogen werden. • Zum Abschalten immer am Stecker selbst und nie am Kabel ziehen. Außerdem nie darauf treten, einen Gegenstand darauf legen oder das Kabel drücken. • Die Oberseite des Gerätes hat Ventilationsöffnungen, die das Gerät vor Überhitzung schützen.
Safety Precautions (EU Market), Continued AC Mains Lead Connection (Important) The wires in this mains lead are coloured in accordance with the following code: • Blue: Neutral • Brown: Live As the colours of the wires in the mains lead of this apparatus may not correspond with coloured markings identifying the terminal in your apparatus, proceed as follows: 1. The wire which is coloured blue must be connected to the terminal which is marked with the letter N or coloured black.
Contents Safety Precautions .......................................................................................................................................v Safety Precautions (EU Market) .................................................................................................................ix Chapter 1 Quick Setup - Read Me First! About the Video Standard ...............................................................................................1-1 Quick Setup Instructions...........
Contents, Continued Setting Bootable Application Selection ........................................................................4-70 System Information ........................................................................................................4-71 Viewing the Version Information .................................................................................4-72 Viewing Hardware Information ...................................................................................
Contents, Continued Setting Up SNMP and Trap Destinations....................................................................5-48 Configuring Time/Clock Information.........................................................................5-50 Configuring Favorites and Reminders ........................................................................5-51 Viewing the Alarm/Warning Status............................................................................5-53 Setting Up Alarms and Warnings ............
Contents, Continued Appendix D Compliance Applicable Notices and Disclaimer ...............................................................................
Chapter 1 Quick Setup - Read Me First! About the Video Standard The Video Standard used to operate the receiver is preset at the factory to either NTSC (525-line), or PAL (625-line). Changing the Video Standard is normally required only when operating the receiver in a network or jurisdiction that uses the alternate Video Standard, and/or when new (or different) subscriber services are made available.
Quick Setup Instructions The following instructions are for use with the Remote Control. 1. Display the MAIN MENU by pressing MENU. 2. Press the button to move to the Setup Menu and press OK. 3. Move to the Tuning / Preset menu and press OK. 4. Enter or select the following parameters on this menu from your service provider. Refer to About the Front Panel, on page 3-2 for instructions on the use of the arrow buttons. • Enter the Modulation Type (DVB-S, DVB-S2). • Enter the Downlink Frequency (in GHz).
Quick Setup Instructions, Continued 5. The “Acquiring Network” message is displayed until the “Acquisition Status” message appears. Press OK to continue or press EXIT to cancel and return to the menu. If the dish is aligned, Signal Lock will display “Lock” to the right. Press EXIT to go to video. If the dish is not aligned, the “Acquisition Failed” message is displayed. Select OK to save the settings. Go to the Dish Setup menu to align the dish.
Rear Panels Connections D9865B Satellite Receiver D9865H Satellite Receiver 1-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Rear Panels Connections, Continued D9865D Satellite Receiver Note: Only ETH1 Ethernet port is currently available.
1-6 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Chapter 2 Introduction Overview Introduction This chapter is a general introduction to the Cisco® D9865 Satellite Receiver. It describes the most common applications and interfaces of the receiver. In This Chapter This chapter contains the following topics.
D9865 Satellite Receiver General Description The Cisco D9865 Satellite Receiver is designed for satellite content distribution and it targets the broadcast, business TV, private networks, and SMATV environment. The receiver offers the ability to receive digitally encrypted video, audio, VBI, and data. It provides a cost-effective, variable-rate solution to transition existing DVBS/MPEG-2 services to DVB-S2/MPEG-4. Additional features include IP data and RS-232 utility data (D9865D only).
D9865 Satellite Receiver, Continued Key Features The D9865 receiver provides the following key features: • DVB-S QPSK, DVB-S2 QPSK/8PSK demodulation • Variable QPSK symbol rates from 1 to 45 MS/s for DVB-S and 1 to 31 MS/s for DVB-S2 • PowerVu® conditional access with DES and DVB descrambling • CAM interface hardware for DVB CAM-based descrambling • 4:2:0 High Definition (HD) MPEG-2 and MPEG-4 AVC decoding • 4:2:0 Standard Definition (SD) MPEG-2 and MPEG-4 AVC decoding • 4:2:0 NTSC and PAL (B/G/I/D/M/N) vid
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Chapter 3 Front Panel Operation Overview Introduction This chapter describes how to set up the D9865 Satellite Receiver using the front panel keys and display. This information is primarily applicable for standalone operation. In This Chapter This chapter contains the following topics.
About the Front Panel Introduction The front panel of your satellite receiver provides controls for enabling the receiver’s video output, and for interfacing with the remote control. MUTE, SIGNAL and MENU LEDs are also provided. Some remote control buttons are duplicated on the front panel for activating and navigating menus. LCD Panel Display Button Button 3-2 Navigation Selection CI Slot Function DISPLAY • Enables the video display output.
About the Front Panel, Continued To change a setting on a menu using the front panel: 1. Use the buttons to move to the setting you want to change. Press the Select button to select the setting. 2. For numeric options, you can: • use the buttons to change the value one digit at a time, or • navigate to Keyboard using the buttons to use an on-screen keyboard. 3.
About the Front Panel, Continued Keyboard Display Press the MENU and SELECT buttons simultaneously on the Front Panel to display a keyboard on the TV monitor. The keyboard allows alphabetical and numerical character entry in menu fields using the front panel. Alternatively, press the red button on the remote control. Note: You must have a menu field selected (i.e., must be in edit mode) to display the keyboard. 1. Use the arrow buttons to move along the keyboard. 2.
Common Interface Modules Only CAMs purchased from Cisco are currently supported.
Remote Control Functions The remote control is provided as a standard feature with the D9865 Satellite Receiver. After unpacking your satellite receiver, check that you have the following accessories (if ordered): • One IR (Infra-Red) Remote Control transmitter (RCU) • Two AAA size batteries for Remote control (not included for Argentina) The Remote Control is used to control receiver functions. You can switch the video/ audio outputs on and off plus activate and navigate the on-screen menus.
EPG • If the receiver is enabled to receive EPG (Electronic Program Guide) data, an interactive EPG guide will be displayed when pressed. If not, a channel list menu and video will be displayed. • In Video mode, used to select channels. • In Menu mode, used to move through onscreen menus. • In Video mode, increases or decreases volume. • In Menu mode, used to move through onscreen menus. • Selects menus (functions same as SELECT button on front panel). • Enters or exits edit mode.
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Chapter 4 Setup and Monitoring via On-Screen Display Overview In This Chapter This chapter contains the following topics.
Topic 4-2 See Page System Information 4-71 Viewing the Version Information 4-72 Viewing Hardware Information 4-73 Viewing Installed Options 4-74 Viewing Service Information 4-75 Viewing Channel Information 4-76 Viewing DVB-CI Information 4-77 Viewing Device Status Information 4-79 Viewing the RF Status 4-82 Viewing Advanced RF Diagnostics 4-84 Viewing ADP Status 4-85 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Main Menu This section contains the information you need to set up your Satellite Receiver using the on-screen display menus. Before you begin using the receiver, you may need to change the current settings to suit your operating requirements. To display the Main Menu, press the MENU button on the remote control or receiver front panel. If the D9865 Satellite Receiver is enabled to receive Electronic Program Guide (EPG) data, the following Main Menu screen appears.
Main Menu, Continued If the receiver does not support EPG, the following Main Menu screen appears: As shown above, you can select the Channel List, One Button Channel Change, or the Setup Menu. • Channel List – displays all the available subscriber channels. See an example of a Channel List below. • One Button Channel Change - provides ability to assign a channel to each of the colored buttons at the bottom of the remote control.
Main Menu, Continued About using the on-screen menus All screens or menus are accessed from the Main Menu. While viewing any channel, you can display on-screen menus for viewing or changing the current receiver setup. While in menus, you can change the current receiver settings, and/ or display other menus. Some menus contain status information, which is available for viewing only and cannot be changed. To change a setting on a menu using the remote control: 1.
Channel List without EPG If the receiver does not support EPG, you can access the Channel List from the Main Menu. To select a channel from the channel list: 1. From the Main Menu screen, select Channel List and press OK. The Channel List displays all the available subscriber channels. 2. Select a channel from the channel list and press OK.
Introduction to the EPG What is EPG? The Electronic Program Guide (EPG) is a convenient way to find out what is on your TV and to view a list of upcoming programs. Lists of programs are available for any date in the next 7 days depending on the network provider. Features of the EPG The following list provides an overview of the features of an EPG: • With the browsing features, you can see what is on TV for a particular channel, program channel, or program title.
Introduction to the EPG, Continued Parts of the Guide The following list describes the parts of the guide. • The program you are watching is reduced to fit in the upper right are of your screen. The program remains there while you are using the main functions of the guide. • The current Information banner under the picture provides the current date, time and channel. • The Channel Banner provides a description for each program you highlight in the main program list.
Introduction to the EPG, Continued Viewing Timers Press the blue button (Timers) to view all the configured timer profiles. For more information on setting up and maintaining timer profiles, see Setting Timers, on page 4-10. Changing Channels As you change the channel while watching TV, a brief channel banner appears along the bottom of the TV screen with the current time and channel information. For program details, press the green button (Info).
Setting Timers Setting a Reminder Timer From EPG You can set up timers that will display a reminder on-screen when the configured program is on. Note: You cannot set a timer for a program that has already started. Proceed as follows to set a reminder timer from EPG: 1. From the Main Menu screen, select EPG and press OK. 2. Select an upcoming program you want to set a reminder by scrolling through the guide using the buttons and then press OK.
Channel/Timer Information Description Channel Name Name of the selected channel. Event Name Name of the selected program. Day Day of the week the program will be on the selected channel. Start Time Start time of the selected program. Frequency Set the frequency of the reminder: Once, Daily, Weekly, or Weekdays. 6. Click the green button (Save) to save your timer settings. Note: You can set a maximum of 50 timer profiles.
Setting Timers, Continued Editing a Timer Profile 1. From the Main Menu, select Timers and press OK. The Timers screen is displayed. 2. From the Timers screen, scroll to the Timer profile you want to edit using the buttons. 3. Select Edit or press the blue button (Edit). The Set Timer screen is displayed. 4. Make the necessary changes. 5. Press the green button (Save) to save the Timers list. Deleting a Timer Profile 1. From the Main Menu, select Timers and press OK. The Timers screen is displayed. 2.
Setting Up Your Favorite Channels The Favorite screen displays a list of all the favorites configured in the D9865. Favorites allow you to surf through the channels you have set up as your favorite channels, skipping over other channels. By default, All Channels (authorized and unauthorized channels) are displayed. The Authorized Channels Only lists channels that are authorized by your uplink provider. Setup is authorized only by doing a channel scan.
Setting Up Your Favorite Channels, Continued 3. Select Favorite Name and press OK to edit the new favorite name. Enter the name directly using the numeric keypad on the remote control or use the buttons to change the letters/numbers one alphabet/digit at a time. Alternatively, press the red button (Keyboard) to enter the name using an onscreen keyboard. 4. Select the Channel Mode and press OK to select the type of channels listed below. Select All to list all the channels in the network.
Setting Up Your Favorite Channels, Continued 4. Press OK to confirm. Performing a Channel Scan The Channel Scan function scans through all the available channels and updates the Authorized Channels Only list. For more information on your authorized channels, contact your uplink service provider. Proceed as follows to perform a channel scan: 1. From the Favorite screen, press the red button (Chnl Scan). A warning message appears confirming the channel scan.
Setting Up One Button Channel Change To Set Up One Button Channel Change Proceed as follows to set up one button channel change: From the Main Menu, select One Button Channel Change and press OK. The Button colors (Red, Green, Yellow, and Blue) corresponds to the colored buttons at the bottom of the remote control (see below). Each color can be assigned to a channel as a shortcut for a quick channel change.
Setup Menu The Setup Menu is used to set up the receiver. The available sub-menus are as follows: • Tuning / Preset From this menu, you can display and change Presets, and set up the LNB. • Dish Setup This menu provides a graphical aid for dish pointing/alignment. • Video Setup From this menu, you can set the TV channel to display video on your TV, the video format (e.g., NTSC or PAL), TV aspect ratio, and subtitling control.
Setting up Tuning / Preset To Set Up Tuning/Preset Parameters The Tuning/Preset menu is used to display and configure the current settings. Proceed as follows to set up the tuning/preset: 1. From the Setup Menu screen, select Tuning / Preset and press OK. 2. The following table describes each of the available options: Selection Options Modulation Type DVB-S Description Default Enter the modulation scheme.
Selection Options Description Default LO Select On (Sets a 22 kHz tone Off for Ku-band dual Auto LNB) Switches 22 kHz tone on. LO Freq 1 Enter number If C-band application, set to 5.15 GHz 10.75 GHz (default). If Ku-band single LNB, enter LO Freq. and set LO Freq 2 and Crossover to 0.0. If Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and Crossover. LO Freq 2 Enter number Enter if Ku-band dual LNB application. LO Freq 2 > LO Freq 1. 0.
Selection Options Description Default Signal Lock Indicates signal synchronization status. Signal Quality Indicates the quality of the received signal, associated with the Bit Error Rate, in the range from 0 to 100. Signal Level Indicates the strength of the received signal in the range from 0 to 100. Note: If you enter an invalid frequency setting or a setting that does not correspond to the selection, a pop-up message such as “Input value out of range" is displayed. 3.
Setting up the Preset / LNB To Set Up Preset/LNB Parameters The Preset/LNB Setup sub-menu allows you to select or configure up to 64 network presets. Your receiver may be shipped pre-configured with a number of network presets. You can configure the network preset to use one of 10 LNB configurations. Proceed as follows to set up the preset/LNB settings: 1. From the Tuning / Preset screen, press the yellow button (Preset) to set up the Preset/LNB. 2.
Selection Options NetId Enter number Description Obtain the number from your service provider. Last Activated Preset Indicates the number of the last activated preset. Signal Lock Indicates signal synchronization status. Signal Level Indicates the relative strength of the received signal, in the range from 0 to 100. 3. Press the green button (Save) to save and apply the settings to the receiver.
Setting up LNB To Set Up LNB Parameters Proceed as follows to set up the LNB: 1. From the Preset/LNB Setup menu, press the yellow button (LNB) to set up the LNB. Note: You can configure up to 10 LNB presets. 2. The following table describes each of the options: Selection LNB Configuration Options 1 to 10 LNB Power 18-H (For more 13-V information, see LNB Off Power Settings, on page 4-25.) 4035197 Rev C Description Number identifying the current preset LNB configuration. For H polarization.
Selection Options Description LO Freq1 Enter number If C-band application, set to 5.15 GHz (default). If Ku-band single LNB, enter LO Freq. and set LO Freq 2 and Crossover to 0.0. If Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and Crossover. LO Freq2 Enter number Enter if Ku-band dual LNB application. LO Freq 2 > LO Freq 1. Crossover Enter number Enter if Ku-Band dual LNB application. Used to determine if LO Freq 1 or LO Freq 2 is used for tuning.
Setting up LNB, Continued LNB Power Settings The following table displays the LNB Power settings: LNB Power Setting Off 18-H 13-V H-NIT V-NIT 4035197 Rev C NIT Contains Output LNB Voltage Not received Off H Off V Off Not received 18 volts H 18 volts V 18 volts Not received 13 volts H 13 volts V 13 volts Not received 18 volts H 18 volts V 13 volts Not received 13 volts H 18 volts V 13 volts D9865 Satellite Receiver Installation and Operation Guide 4-25
Setting Up the Satellite Dish To Set Up the Dish The Dish Setup menu provides graphical assistance for dish positioning. This menu can be set to two modes: User Mode (default) or Installer Mode. The User mode allows you to select from stored Satellite Numbers, which are stored satellite locations, as stored in the dish motor, but does not provide any dish control. Proceed as follows to set up the dish: 1. From the Setup Menu, select Dish Setup and press OK.
Setting Up the Satellite Dish, Continued 4. Press the yellow button to switch between User and Installer modes. The Installer mode is for Installers only. 5. The following table describes each of the available options for the Installer mode: Selection Options Description Satellite Number 1 to 255 Number identifying the saved satellite location as defined by the dish motor manufacturer. Absolute Position 0.0 to 75.0 Position of the satellite in degrees.
Selection Options Installer Action Continuous West Movement Description Moves the dish west until it reaches its limit. Ensure that the dish can move to its limit without any obstructions. Continuous Moves the dish east until it reaches its limit. East Movement Ensure that the dish can move to its limit without any obstructions. Stop Move Stops movement of the dish. Goto Absolute Position West Moves the dish to the Absolute west position set above.
Selection Options DiSEqC Enable Disable Description Enables or disables Digital Satellite Equipment Satellite Control. Note: This must be enabled to control the DiSEqC switch. LNB Power must be on to use this setting. Refer to http:// www.eutelsat.com/satellites/4_5_5.html for more information. Before you can adjust the satellite position using the Adjust Dish Position screen or a signal tone, ensure that the LNB Power and DiSEqC (in the Tuning/Preset screen) are enabled. 6.
Parameter Signal Lock Description Indicates whether the receiver is synchronized with the received RF signal. Adjusting the Satellite Position in Installer Mode Note: To adjust the satellite position, the DiSEqC must be set to Enable. 1. On the Dish Setup screen, press the yellow button (Installer) to select Installer mode. 2. Ensure the DiSEqC is set to Enable and then press the green button (Adj Dish). 3. Press the red or yellow button for fine west and east dish adjustment.
Setting Up the Satellite Dish, Continued Adjusting the Satellite position using Signal Tones Dish alignment can be done using the audible signal adjustment tone. The characteristics of the signal tone are shown in the table below. Align the dish to achieve signal lock and then best signal quality. Note: The signal adjustment tone automatically outputs as PCM audio type only, regardless of the Digital Audio Preference set in Audio Setup. Signal Lock/Quality Tone No Signal Lock Slow repeating tone.
Setting Up the Satellite Dish, Continued Signal Lock The Signal Lock status is continuously updated to indicate whether the receiver is synchronized with the received satellite RF signal. Signal Lock status is displayed on the Preset / LNB Setup and Dish Setup menus. If the receiver is able to synchronize to a carrier frequency and an MPEG stream is present, Signal Lock displays Lock and the Signal LED on the receiver front panel is on.
Setting up the Video Setting up the Video The video format is set to the standard format for your country. If you attempt to change the format of the source video signal, a warning message appears, to inform you that if the fields are incorrectly configured, the display may not be viewable. Check with your satellite or local service provider before changing the video settings to ensure it is set correctly. Press OK to continue with the edit. Otherwise, select Cancel.
Selection Options SD Video Output Auto Description Default Receiver automatically detects correct SD video format. Depends on TV modulator installed PAL-B/G, PAL- For 625-line systems. D, PAL-I PAL-M 525-line format for Brazil. PAL-N (AR) 625-line format for Argentina. NTSC, NTSC-J For 525-line systems. TV Channel 3 or 4 for NTSC Sets TV channel for video display. 21-69 for PAL 3 or 21, depending on TV modulator installed.
Selection Options Actual Conversion Description Default This is the type of (aspect ratio) conversion the receiver will perform based on what you have selected. This is read-only. Actual Conversion Table The following table displays the actual conversion performed by the receiver according to your TV Aspect Ratio selection and the affect on the picture displayed on the TV screen.
Stream TV Aspect Ratio Aspect Ratio Conversion Actual Conversion 4:3 16:9 4:3 P/B 4:3 P/B 4:3 picture is centered in a pillar-style box. 4:3 16:9 14:9 14:9 Compromises some upsampling. Some black bars and cropping are visible. 4:3 16:9 16:9 SCALE 16:9 SCALE Vertically up-samples the centre of the 4:3 picture and crops the top and bottom of the screen. 16:9 16:9 None None Normal 16:9 16:9 Auto None No conversion. Normal picture.
Stream TV Aspect Ratio Aspect Ratio Conversion Actual Conversion 4:3 16:9 16:9 L/B None Conversion is not possible. Picture appears short and fat. 4:3 16:9 4:3 CCO None Conversion is not possible. Picture appears short and fat. 16:9 4:3 16:9 L/B 16:9 L/B Vertically down-samples the picture and applies black bars at the top & bottom of the screen. 16:9 4:3 4:3 CCO 4:3 CCO Horizontally up-samples the centre portion of the picture to fill the 720.
Setting up the Video, Continued Video Output Restrictions The following table describes the nature of the Video Outputs given the source video stream and selections that can be made by the user. The D9865 does not provide video format conversion.
Source Video Format 720p 30Hz 720p 25Hz User Selected SD Format User Selected HD Format Component & HDMI CVBS & TV-Out Auto or NTSC Auto 720p 30Hz NTSC 1080i 1080i 60Hz NTSC 720p 720p 30Hz NTSC PAL Any Mismatch Mismatch Auto or PAL Auto 720p 25Hz PAL 1080i 10801 50Hz PAL 720p 720p 25Hz PAL Any Mismatch Mismatch NTSC Video formats that require a frame rate change from the original source stream are blocked by a “Video Format Mismatch” banner and the video output is muted.
Setting up Subtitles Setting up Subtitles The Subtitle Setup screen allows you to configure the type of subtitling (i.e., DVB or Imitext displayed by the receiver, and how the receiver displays subtitling on TV. Proceed as follows to set up subtitling: 1. From the Video Setup screen, press the yellow button (Subtitle). 2. The following table describes each of the options on the Subtitle Setup screen: Selection Options Subtitle Control 4-40 Description Default Off No subtitles are displayed.
Selection Options Imitext Color (text Auto color) Description Displays text in the color transmitted by the subtitling equipment. Yellow Displays text in yellow. White Displays text in white. Imitext Shade Auto (background color) Displays background in same shade transmitted by the subtitling equipment. Shadow Applies an outline to the right side of each text character. No background box is applied to subtitles, i.e., text is visible directly on top of video.
Setting up Audio Setting up the Audio Proceed as follows to select the audio source. 1. From the Setup Menu screen, select Audio Setup and click OK. 2. The following table describes each of the options: Selection Stereo/Mono DRC Mode Digital Audio Preference Options Default Stereo Left and right channels are output on L and R respectively. Mixed Left and right channels are combined and output on both L and R. L-MONO Left channel is output on L and R. R-MONO Right channel is output on L and R.
Setting up Audio, Continued Digital Audio Preference Settings The following table displays the effects of Dolby Audio Preference setting on audio outputs, based on the type of audio being decoded: Input/ Output Digital Audio Preference PCM Dolby Digital Compressed S/PDIF HDMI MPEG LA (MPEG1 and MPEG2) PCM PCM PCM PCM Dolby Digital PCM Dolby Digital (follows IEC 61937) Dolby Digital (follows IEC 61937) Dolby Digital (follows IEC 61937) Dolby Digital Plus PCM (< 1.
Advanced Setup To View the Advanced Setup Menu Proceed as follows to view the Advanced Setup screen. From the Setup Menu screen, select Advanced Setup and press OK. The function for the available sub-menus is as follows: • Administration From this menu, you can display and control the Lock level, date and time, and other settings. • Network Setup (D9865D only) From this menu, you can configure the receiver for Ethernet operation. • Noise Cutoffs From this menu, you can set the noise thresholds.
Setting up Advanced User Settings To Set Up the Advanced User Settings Proceed as follows to set up the advanced user settings: 1. From the Advanced Setup screen, select Administration and press OK. 2.
Selection 4-46 Options Description Default Menu transparency None, 25%, 50%, 75%, 90% Set the transparency level of the menus None displayed on-screen. For example, if set to None, menus are solid and the video appears behind the menus. If set to 25%, menus are clear and the video is visible through the menus. IR remote Enable Set to Enable to control the receiver Enable using the remote control. By default, the receiver is shipped with the remote control enabled.
Setting up Advanced User Settings, Continued Changing the Lock Level Receiver lock levels are password-protected. When an attempt is made to change the lock level setting, a password prompt is displayed. After the correct password is entered, you can change the lock level setting. If the incorrect password is entered (any lock level setting), a message box appears on-screen to confirm an invalid password entry, and access to the locked options are denied. Note: The default password is 1234.
Changing the Lock Level Password The Advanced Administration sub-menu allows you to change the following: • Set Lock Level Password - to change the current lock level password (1234). • Factory Reset - to restore the receiver to factory default settings. Changing the Lock Level Password A unique lock level password (4-digit password) protects the current receiver settings against unauthorized changes. When changing the password, record and keep this number in a secure location.
Changing the Lock Level Password, Continued Performing a Factory Reset The Factory Reset (F/R) is used for restoring the receiver’s factory presets (defaults). When activated, the current receiver settings are replaced by the default settings. After the factory defaults are restored, you can change the receiver settings as required. To restore the factory default settings using the remote control: 1. From the Advanced Administration screen, press the blue button (F/R). 2.
Setting up POV Mode To Set Up the POV Mode Proceed as follows to configure the POV Mode: Note: Ensure the POV Mode setting is set to Advanced. 1. From the Administration screen, press the blue button (POVAdv). 2. Select the Conditional Access type (CA Mode) that determines which programs can be viewed via the satellite receiver. Select Std (preferred) or Open. The default is Std. Important: In Open mode, the receiver ignores inconsistent scrambling descriptions within the signal.
Setting up POV Mode, Continued 5. The Service List Mode indicates which tables are used to obtain tuning and channel lists. This only applies when Acquisition Mode is set to Custom. Select Rigorous if all default settings must be present in the received signal. Select Degraded and only the table parameters present in the received signal will be used to install the receiver. The following table displays the default settings for the allowed service lists and frequency tuning settings.
Network Setup To View the Network Setup Menu Proceed as follows to view the Network Setup screen (D9865D only). From the Advanced Setup menu, select Network Setup and press OK. The function for the available sub-menus is as follows: • IP Setup From this menu, you can configure the receiver for Ethernet operation. • Unicast IP Setup From this menu, you can configure network destinations for unicast transmission.
Configuring IP Setup Setting up the IP Information The IP Setup screen allows you to set the parameters for communicating with other equipment via the Ethernet Data and Management ports for MPE applications. The D9865 supports unicast and multicast IP streaming. There are two Ethernet ports (Port 1 and Port 2). Click the blue button (Next Port) in the IP Setup menu to toggle between the two ports. Note: Only Port 1 is available for this release.
Configuring IP Setup, Continued Setting the Filter Mode The filter mode sets the multicast forwarding for MPE data output. Proceed as follows to set up the filter mode: 1. From the Advanced Setup screen, select IP Setup and press OK. 2. The Filter Mode sets whether all the MPE data is forwarded (Forward All). It can forward up to 5 PIDs at the maximum bit rates shown in the following table. Otherwise, select Forward None.
Configuring IP Setup, Continued Editing an IP Address Proceed as follows to edit the Network IP Address: 1. From the IP Setup screen, press the yellow button (SetIPAddr). 2. The following table describes each of the options: Selection Options Description IP Address 12 digits in length (###.###.###.###)/ Sets the IP Address for its participation in a Network environment. Mask 8 to 32 Sets the Subnet Mask for its participation in a Network environment. Gateway Address 12 digits in length (###.###.
Setting the Unicast IP Address Viewing the Unicast IP Unicast transmission is used to send messages to a specific address. You can specify up to six single network destinations. The Gateway address is necessary if the network address is not on a local network. Proceed as follows to view the Unicast IP addresses: 1. From the Network Setup screen, select Unicast IP Setup and click OK.
Setting the Unicast IP Address, Continued 2. The following table describes each of the options: Selection Options Description Network Address 12 digits in length (###.###.###.###) Sets the IP Address for its participation in a Network environment Mask 8 to 32 Sets Subnet Mask for its participation in a Network environment. Gateway Address 12 digits in length (###.###.###.###) Sets the Network Gateway Address on the Network, used to expose the receiver to a WAN.
Setting the Multicast IP Address Viewing the Multicast IP Addresses Proceed as follows to view the Multicast IP addresses: 1. From the Network Setup screen, select Multicast IP Setup and click OK. The Multicast IP Setup screen lists all the fixed multicast destination IP addresses. Adding a Multicast IP Address Proceed as follows to add a Multicast IP Address: 1. From the Multicast IP Setup screen, press the green button (Add) to add a new address. 2.
Setting the Multicast IP Address, Continued Editing a Multicast IP Address 1. In the Multicast IP Setup screen, scroll to the multicast IP you want to edit using the buttons. 2. Press OK. The Edit/Delete Multicast IP screen is displayed. 3. Select Edit or press the blue button (Edit). The Add/Edit Multicast IP screen is displayed. 4. Make the necessary changes. 5. Select the green button (Save). Deleting a Multicast IP Address 1.
Setting up SNMP Configuring SNMP Setup Proceed as follows to configure SNMP: 1. From the Network Setup screen, select SNMP Setup and press OK. 2. Set the Read/Write Community String to public or a custom string. The SNMP Community Read/Write is used when communicating with a device within an SNMP environment. These commands allow you to set the password to read and write data to a device to display diagnostics traps/alarms. The default community string is public.
Setting up Trap Destinations Viewing Trap Destinations Note: You can assign up to 10 entries to the Trap Destination and Community String fields. Proceed as follows to view trap destinations: From the SNMP Setup screen, press the yellow button (Trap Dest) to view trap destinations. The Trap Destination Setup screen displays a list of trap destination addresses and the associated community string.
Setting up Trap Destinations, Continued Adding Trap Destinations Proceed as follows to add trap destinations: 1. From the Trap Destination Setup screen, press the green button (Add) to add a trap destination address. 2. The following table describes each of the available options: Selection Options Trap Destination Address Up to 12 digits in length (e.g., 155.128.100.200). Community String public or custom string.
Configuring Noise Cutoffs Setting the Noise Cutoff parameters The Noise Cutoffs screen allows you to set the muting thresholds for both audio and video in the event of a noisy signal. Proceed as follows to configure the noise cutoffs: 1. From the Advanced Setup screen, select Noise Cutoffs and press OK. A message appears confirming that you want to edit the noise cutoffs. 2. Select Yes to edit. Otherwise, select No. 3.
Selection 4-64 Options Description Default DVB-S/DVB-S2 TS -5.0 to 20.0 Mute dB This sets how the receiver reacts when the 0.0 signal quality is severely degraded when using DVB-S or DVB-S2 modulation. This allows you to set the transport C/N margin values for the receiver. The receiver uses these noise values/settings as limits during normal operation to determine whether to mute the transport in the event of a noisy signal, poor signal or no signal condition.
Selection Options Description Default DVB-S/DVB-S2 Audio Mute -5.0 to 20.0 dB This is used to set the Audio channel 0.0 Cutoff and Restore C/N margin values (limits) to mute audio when the signal quality is severely degraded when using DVB-S or DVB-S2 modulation. The Cut Off is the lower limit for the audio C/N margin setting. Audio will be muted when the C/N margin is below the Cutoff setting for a nominal delay of 4 seconds.
Configuring Noise Cutoffs, Continued Audio Default C/N Margin Relationship 0.0 Audio Mute Audio Muted Audio C/N Margin 0.1 Audio Restore Audio Restored 4. If you want to restore the transport stream and audio C/N margin options to their factory set (default) values, press the blue button (Default). A message appears confirming to restore to default values. Press OK to confirm. 5. Press the green button (Save) to save and apply the settings to the receiver.
Setting up Alarms and Warnings To Set Up Alarms and Warnings Proceed as follows to set up the alarms and warnings: 1. From the Advanced Setup screen, select Alarms & Warnings and press OK. 2. Set whether alarms and warnings are to be displayed on-screen in AW Banner (Enable or Disable). Note: The alarms and warnings will only appear on-screen if the screen is displaying video only. The AW Banner will not appear if EPG, Channel Banner or on-screen menus are displayed. 3.
Send Trap (D9865D only) When set to Yes, the SNMP trap message will be sent to the trap destination; otherwise the fault message will be ignored. To configure the Warning settings 1. From the Alarms & Warnings screen, press the blue button (Warning) on the remote control. 2. Set the following warning options: Warning Setting 4-68 Description Warning Name Displays a list of the warning messages. You can scroll through the list using the buttons.
Viewing Downloads Performing Over-the-Air Downloads Over-the-air downloads are controlled by the uplink. This feature is set to Always so that the uplink performs downloads to the receiver when necessary. Use this feature if you want to control over-the-air downloads at the receiver, restart a download due to signal interruption, or abort the operation at any time. To restart an over-the-air download: 1. From the Advanced Setup screen, select Download and press OK. 2. Select the DL Mode.
Setting Bootable Application Selection To View Application Version numbers Proceed as follows to view the application version numbers: From the Download screen, press the yellow button (Boot App). The Current App Version displays the currently running loaded application version number. The Safe App Version displays the factory loaded application version number.
System Information To View the System Information Proceed as follows to view the System Information screen. From the Setup Menu screen, select Info and press OK. The function for the available sub-menus is as follows: • Version This menu displays the current and factory loaded application version numbers. • Hardware From this menu, it provides the D9865 receiver’s hardware information. • Service This menu displays the channel service information.
Viewing the Version Information To View the Version Information Proceed as follows to view the version information. From the Info screen, select Version Information and press OK. The following table displays the version information: Version Information 4-72 Description Curr Ver Indicates the currently running loaded application version number. Safe Ver Indicates the factory loaded application version number. Boot Ver Indicates the receiver Boot application version number.
Viewing Hardware Information To View the Hardware Information Proceed as follows to view the hardware information. From the Info screen, select Hardware Information and press OK. The following table displays the hardware information: Hardware Information 4035197 Rev C Description Model Indicates the model number of the receiver. Board Indicates the board type. Revision Indicates the board revision number. Tracking ID This is the unique Tracking ID number that identifies the product version.
Viewing Installed Options To view the Installed Options Proceed as follows to view the installed hardware options: From the Hardware Information screen, press the yellow button (Inst Opt). The Installed Options screen displays the hardware options installed in the current D9865 satellite receiver.
Viewing Service Information To View the Service Information Proceed as follows to view the service information. From the Info screen, select Service Information and press OK. The Service Information screen displays the PIDs associated with a selected channel. About Subscriber Services Subscriber uplink services made available to your satellite receiver are associated with virtual channels. These channels can include video, audio, and/or data services.
Viewing Channel Information To View the Channel Information Proceed as follows to view the Channel Information screen: From the Info screen, select Channel Information and press OK. The Channel Information screen displays the following information: Channel Information 4-76 Description Channel Number Current channel number. To change the current channel number, press OK. Enter the number using the keypad on the remote control and click OK. It tunes to the selected channel.
Viewing DVB-CI Information The Common Interface (CI) slot is located behind the door on the front panel. They allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased programming. Note: You must be authorized to view the programming available via the Smart Card from your service provider. Note: CAMs must be purchased from Cisco. For a list of the supported CAMs, see Common Interface Modules, on page 3-5.
DVB-CI Information S.No/System Name/ System ID 4-78 Description Displays the CA system identification number and name of the CAM. Some CAMs may support multiple CA system IDs.
Viewing Device Status Information To View the Device Status Information Proceed as follows to view the device status information: From the Info screen, select Device Status and press OK. The Device Status Information screen displays the following information: Device Status Information 4035197 Rev C Description Manufactured Date & Time Displays the date and time when the receiver was manufactured. Last Power On Date & Time Displays the date and time when the receiver was powered up.
Viewing the Active Alarm and Warning Messages To View the Active Alarm Messages Proceed as follows to view the active alarms: From the Info screen, select Active Alarm and press OK. The Active Alarm screen displays all the active alarm messages for the D9865 system. The following table shows the alarm status table information: Active Alarm Information 4-80 Description Name of Alarm Name of the alarm. For more information on alarm messages, refer to Messages, on page 7-2.
Viewing the Active Alarm and Warning Messages, Continued To View the Active Warning Messages Proceed as follows to view the active warnings: From the Info screen, select Active Warning and press OK. The Active Warning screen displays all the active warning messages for the D9865 system. The following table shows the warning status table information: Active Warning Information 4035197 Rev C Description Name of Warning Name of the warning.
Viewing the RF Status To View the RF Status Information Proceed as follows to view the RF status: From the Info screen, select RF Status and press OK. The following table describes the RF Status information displayed: RF Status 4-82 Description Downlink Frequency Indicates the current downlink frequency, in GHz. Symbol Rate Indicates the Symbol Rate of the received signal, in MS/s. Polarization Indicates the signal polarization setting.
RF Status Description PV BER Indicates the PV (Post-Viterbi) BER of the received signal (DVB-S only). LDPC BER Indicates the LDPC (Low-Density Parity-Check) error rate of the selected input (DVB-S2 only). PER Indicates the current PER (Packet Error Rate). C/N Margin Indicates the current Carrier-to-Noise Margin of the received signal, in dB. The Carrier-to-Noise margin is the actual distance that C/N is from the noise threshold. Signal Lock Indicates the current signal lock status for the input.
Viewing Advanced RF Diagnostics The Advanced RF diagnostics screen is primarily used by Cisco customer support for information purposes only, if needed. Proceed as follows to view the Advanced RF Diagnostics screen: From the RF Status screen, press the blue button (Adv RF). Press the blue button (ClrErrCnt) to clear the error counters.
Viewing ADP Status To View the ADP Status Proceed as follows to view the ADP Status screen. From the Info screen, select ADP Status and press OK. The following table describes the ADP status information displayed: ADP Status 4035197 Rev C Description ISE UA Indicates the ISE User Address (14 hexadecimal characters). ADP(ENC) Passed Indicates the current Encrypted Addressed Data Packet Count. This count indicates the amount of transmitted ADP information being accurately received and processed.
ADP Status ADP(NON) Total Received Description Indicates the total Non-Encrypted Addressed Data Packet count. This count indicates the amount of transmitted ADP information being accurately received and processed. Ideally, the ADP(NON) Passed and ADP(NON) Total Received numbers should be identical. Press the blue button (Clear) to clear the total numbers above. To help the operator make accurate analysis of the receiver’s functionality, the ADP(ENC) and ADP(NON) numbers should be cleared.
Chapter 5 Setup and Monitoring via Web GUI Overview In This Chapter This chapter contains the following topics.
Topic 5-2 See Page Setting Up IP Routing 5-46 Setting Up SNMP and Trap Destinations 5-48 Configuring Time/Clock Information 5-50 Configuring Favorites and Reminders 5-51 Viewing the Alarm/Warning Status 5-53 Setting Up Alarms and Warnings 5-54 Viewing the Alarm/Warning History 5-56 Viewing Version Information 5-57 Setting Up Import/Export Information 5-59 Viewing the Backup/Restore History 5-61 Managing D9865 Web GUI Accounts 5-62 Configuring Lock Level Settings 5-65 Viewing Conta
Logging on to the Web GUI To Log on to the Web GUI Proceed as follows to log on to the Web GUI: 1. Open MS Internet Explorer. 2. Type the IP address of the D9865 Satellite Receiver in the address bar and press Enter. 3. Type the Username and Password. Note: The username and password are case-sensitive. The default username is admin and the default password is localadmin.
Web GUI - Summary Screen To get an Overview of the Main D9865 Settings Proceed as follows to get an overview of the main D9865 Satellite Receiver settings: 1. Log on to the Web GUI. 2. Click Summary > Summary Dashboard. The Summary Dashboard page is displayed. Buttons - click to open the specific setup pages. Minimize/ Maximize Close Section Section The summary screen displays the main settings of the D9865 Satellite Receiver.
Web GUI - Summary Screen, Continued You can also customize the Dashboard by clicking on Add/Remove Module. The Dashboard Configuration window is displayed. The following table describes the all the available modules: Module Description Decoded Program Displays channel and service information. Status 4035197 Rev C Audio Status Displays the current audio status information, such as the audio format and sampling frequency.
Links Linked Pages The GUI of the D9865 has a number of linked pages. The function for the linked pages is as follows: • Summary From this page you can obtain an overview of the D9865 operation. • Input From this page you can: - set presets and LNB, - configure dish pointing/alignment, - view input status, - configure channels, - configure CI (Common Interface) settings, - view PSI, Frequency, and Channel tables.
D9865 Web GUI Environment Web GUI Environment The following is an example of a D9865 Web GUI page. Links Displays as you edit the page. Changes are applied on the receiver only (not on the uplink). Click Apply to save the changes. Icons Indicates a mandatory field. Buttons The Window Buttons The GUI of the D9865 has the following general buttons: Button Apply Description Saves and applies the settings to the receiver.
D9865 Web GUI Environment, Continued The About Window The top right hand corner of the D9865 web GUI has an About link. Click to open the About window. The About window displays the current D9865 system version information and the copyright information.
Tuning Setup To Set up Tuning Information Proceed as follows to configure the Tuning Setup page: 1. From the user interface of the D9865, click Input > Satellite > Tuning Setup. The Tuning Setup page is displayed. 2. Set the Downlink Frequency used by the receiver for tuning the received digital signal. You can enter a value in the range from 0.0 to 15.0 GHz. The formula for C-Band is: Downlink Freq = LO Freq - L-Band Freq. The formula for Ku-Band is Downlink Freq = LO Freq + L-Band Freq. 3.
Configuring Tuning Setup, Continued 5. Set the input signal spectrum inversion setting (I/Q), which allows the operator to track and selected inverted or non-inverted digital signals. When set to Auto, received digital signals are tracked and inverted for correct selection, as required. When set to Inv (inverted), the received digital signal is always inverted. Conversely, when set to NonInv (non-inverted), the received digital signal is never inverted. 6.
Configuring Tuning Setup, Continued 12. The Current Input Status section displays the current RF status. The following table describes the Current Input Status information displayed: RF Status Description Downlink Frequency Indicates the current downlink frequency, in GHz. L Band Frequency (MHz) Indicates the current L-Band frequency, in MHz. Symbol Rate (Msym) Indicates the Symbol Rate of the received signal, in MS/s. FEC Indicates the FEC (Forward Error Correction) rate of the received signal.
Setting Up Dish Pointing To Set Up Dish Pointing The Dish Pointing page allows you to configure the satellite dish position. There are two modes: User Action (default) or Installer Action. The User Action mode allows you to select from stored Satellite Numbers, which are stored satellite locations, as stored in the dish motor, but does not provide any dish control. Proceed as follows to set up the dish in User Action mode: 1.
Setting Up Dish Pointing, Continued 4. The Dish Status section displays the current satellite dish information. The following table describes the satellite dish information displayed: Parameter Description C/N Margin Indicates the current Carrier-to-Noise Margin for the received signal. The Carrier-to-Noise margin is the actual distance that C/N is from the noise threshold. Signal Level Displays the relative strength of the received RF input signal. It is displayed in the range from 0 to 100.
Setting Up Dish Pointing, Continued Proceed as follows to set up the dish in Installer Action mode: 1. From the Dish Pointing page, click on the Installer Action link at the bottom right hand corner of the page. 2. Enter the Satellite Number identifying the saved satellite location, as defined by the dish motor manufacturer. You can enter a value in the range from 1 to 255. 3. Select the Installer Action.
Goto Satellite Moves the dish to the selected pre-stored satellite position. Satellite positions are stored in the dish motor, if supported, not in the receiver. Store Satellite Stores the current dish position as a Satellite Number, if supported by the dish motor. Clear Limits Clears the dish east and west limits stored in the dish motor. Store East Limits Stores the current position as the east limit in the dish motor.
Setting up SI Receive Parameters To Set up the SI Receive Parameters Proceed as follows to setup the SI Receive parameters: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Setup and then click SI Receive Setup. The SI Receive Setup page is displayed. 2. From the Acquisition Mode drop-down list, select the mode used to build channel lists from allowed service lists. The selections are Auto, Basic, or Custom. The default is Basic.
Setting up SI Receive Parameters, Continued 4. The Service List Mode determines which tables to use to obtain tuning and channel lists. Select Rigorous if all the default settings must be present in the received signal. Select Degraded if only the table parameters present in the received signal will be used to install the receiver. The default is Rigorous. 5. The Service List Contributors section allows you to set up custom properties.
Setting up Muting Threshold Controls To Set Up the Muting Threshold Controls Proceed as follows to set up the muting threshold controls: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Setup and then click Muting Thresholds. The Muting Thresholds page is displayed. 2. Select Enable Threshold Muting to mute the transport stream and audio in the event of an unstable signal, poor signal, or no signal condition. The default is selected. 3.
Setting up Muting Threshold Controls, Continued The Transport Restore is the upper limit for the transport C/N margin setting. The transport will be un-muted (e.g., restored) when the C/N margin rises above the Transport Restore setting for a nominal delay of 8 seconds. The delay is between the time the condition is first detected and the time the transport is muted. The adjustable operating range is from -5.0 to 20.0 dB. The default setting for Transport Restore is 0.1.
Setting up Muting Threshold Controls, Continued Audio Default C/N Margin Relationship 0.0 Audio Mute Audio Muted Audio C/N Margin 0.1 Audio Restore Audio Restored 5. Click Apply. If you want to restore the transport stream and audio C/N margin options to their factory set (default) values, click Reset Defaults.
Setting up the Tuning Presets/LNB To Set Up the Tuning Presets The Tuning Presets page allows you to select or configure up to 64 network presets. Your receiver may be shipped pre-configured with a number of network presets. You can configure the network preset to use one of 10 LNB configurations. Proceed as follows to set up the Tuning Preset/LNB: 1. From the user interface of the D9865, click Input > Satellite > Tuning Presets. The Tuning Presets page is displayed. 2.
Setting up the Tuning Presets/LNB, Continued 8. Type the Symbol Rate. The symbol rate must match that of transmitted signal. You can enter a value in the range from 1.0 to 45.0 MS/s for DVB-S or 1.0 to 31.0 MS/s for DVB-S2. 9. The Last Activated Preset displays the number of the last activated preset. 10. The Current Input Status section displays the current RF Tuning Status information, including the downlink frequency and signal status. 11. Click Apply to Preset to apply the settings to the receiver.
Setting up LNB Presets To Set Up the LNB Presets Proceed as follows to set up the Dish Presets: 1. From the user interface of the D9865, click Input > Satellite, expand Tuning Presets and then click LNB Presets. The LNB Presets page is displayed. 2. Select the LNB Configuration number, identifying the current present LNB configuration. You can select a number in the range from 1 to 10. 3. The LNB Power setting determines if power is provided via the input to an external LNB connection.
Setting up Dish Presets, Continued 5. Set the Local Oscillator Frequency #1 (LO Freq 1), which sets the satellite antenna LNB local oscillator #1 frequency. For C-Band application, set to 5.15 GHz. For Ku-band single LNB, enter LO Freq and set LO Freq 2 and Crossover Frequency to 0.0. For Ku-band dual LNB, enter LO Freq 1, LO Freq 2 and Crossover Frequency. The default is 10.75 GHz. 6. Set the Local Oscillator Frequency #2 (LO Freq 2), which sets the satellite antenna LNB local oscillator #2 frequency.
Viewing Input Status To View the Input Status Proceed as follows to view the Input Status page: From the user interface of the D9865, click Input > Satellite > Input Status. The Input Status page is displayed. The Input Status page displays the active input port receiving the signal. The Current Input Status section displays current RF Tuning Status information, including the downlink frequency and signal status.
Setting the Channel Information To set the Channel Selection Proceed as follows to select a channel and view the channel information: 1. From the user interface of the D9865, click Input > Channel. The Channel Selection page is displayed. 2. Select the Channel number from the list of available channels. Note: Subscriber uplink services made available to your satellite receiver are associated with virtual channels. These channels can include video, audio, and/ or data services.
Channel Information Description Authorized Indicates whether the receiver is authorized to receive the signal. Scrambled Indicates whether the received signal is scrambled. Encrypted Indicates whether the received signal is encrypted. 5. The PID Information section displays the PIDs associated with a selected channel.
Configuring the Common Interface (CI) Information To Configure the Common Interface (CI) The Common Interface (CI) slot is located behind the door on the front panel. They allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased programming. Note: You must be authorized to view the programming available via the Smart Card from your service provider. CAMs must be purchased from Cisco. For a list of the supported CAMs, see Common Interface Modules, on page 3-5.
Configuring the Common Interface (CI) Information, Continued 5. In the CA List Management Type drop-down list, select AddDel (Default) to add or delete programs individually in the CAM. Set to Update All to automatically update and reset all the programs each time you add or modify the programs available via the CAM. 6. Select Enable in the TS/ONID Check drop-down list if you want to restrict the incoming transport stream to the transport ID and transport original network ID listed below.
If you set by Stream Type Parameter Settings Set Mode to Stream, select Stream Category (audio, video, subtitle, ttx, or user) and enter Stream Instance of the stream type. There is an additional configuration if you select user as the Stream Category (see below). Stream Type: User Set Mode to Stream, Stream Category to User, manually enter the stream code in Stream Type Value, and then the Stream Instance of the stream type. 9.
CI Status Description Hardware Version The hardware version number of the CAM. Application Version The software version number of the CAM. CAM Status Status of the CAM (Ready or Not Ready). 14. Scroll down to view the System ID information. The following table describes the System ID information: System ID Description Index Indicates the customized record number (1 to 64, up to 32 records for each CAM). Name System name of the CAM. ID Displays the CA system identification ID of the CAM.
Viewing the PSI Tables To View the PSI Tables Proceed as follows to view the PSI tables: From the user interface of the D9865, click Input > Stream Details > PSI Tables. The PSI Tables page is displayed. The PSI Table is read-only. The following is a list of the various columns: Abbreviation 5-32 Description Table Type Table Type (i.e., NIT, PMT, etc.
Viewing PSI Frequency Information To View the PSI Frequency Information Proceed as follows to view the PSI Frequency table: From the user interface of the D9865, click Input > Stream Details > PSI Frequency. The PSI Frequency page is displayed. The PSI Frequency table is read-only.
Viewing the PSI Channels To View the PSI Channels Proceed as follows to view the PSI Channels table: From the user interface of the D9865, click Input > Stream Details > PSI Channel. The PSI Channel page is displayed. The PSI Channel table is read-only.
Setting up the Video To Set Up the Video Proceed as follows to set up the video information: 1. From the user interface of the D9865, click Audio & Video > Video Setup. The Video Setup page is displayed. 2. Select HD output video format from the HDMI/Component Format drop-down list (HD 1080i or HD720p). Select Auto for the receiver to automatically detect the correct HD video format. 3. Set the Composite Format. Select PAL-B/G, PAL-D, or PAL-I for 625-line systems.
Setting up the Video, Continued 6. Select the Wide Screen Signalling output mode. It is used to select how the receiver affects PAL WSS when it is present in the VBI. The table below describes each of the options. The default is Auto. WSS Mode Description Passthrough Passes WSS (unmodified, as received by the D9865 receiver) on VBI LIne 23 when present Auto:Create Creates WSS to output the correct aspect ratio, when performing aspect ratio conversion, otherwise it is passed through.
Configuring Captions To Set Up the Caption Parameters Proceed as follows to set up the caption parameters: 1. From the user interface of the D9865, click Audio & Video, expand Video Setup and then click Captions. The Captions page is displayed. 2. Select the Preferred Closed Caption Mode. There are multiple in the stream. The default is Auto. Note: SA Custom is not supported when telecine video coding is enabled. 3. The Status section displays the actual caption mode used. This is read-only. 4.
Setting up Subtitles To Set Up Subtitles Proceed as follows to set up the subtitles: 1. From the user interface of the D9865, click Audio & Video, expand Video Setup and then click Subtitles. The Subtitles page is displayed. 2. Select the Subtitle Control to use to display the program subtitles. The following table describes each of the available options. Op Mode Selection 5-38 Description Off No subtitles are displayed. On Functions as an “Auto” setting.
Op Mode Selection Imitext Description Displays only Imitext subtitles. For example, if Imitext is selected, but both DVB and Imitext subtitles are being transmitted on the same channel, only Imitext subtitles will be displayed. 3. Select the Imitext Position of the on-screen subtitle text. Select Standard for subtitles to appear on screen in the same position as output from other PowerVu receivers. Select Extended to position subtitles on screen according to the Imitext (extended) specification. 4.
Language Entry Use this setting with Entry to directly enter the language code when the language you want is not in the list. In this case enter the three-character code provided by your uplink service provider (e.g., eng for English). PMT Order Use this setting to select one of up to eight languages as assigned in the PMT for the tuned channel on the receiver. Scroll through the PMT Order to select the correct language within the order (i.e.
Setting up Audio To Set Up the Audio Proceed as follows to set up the audio: 1. From the user interface of the D9865, click Audio & Video > Audio Setup/ Status. The Audio Setup/Status page is displayed. Set the compressed audio type from the Digital Audio Setting drop-down list (PCM, Dolby Digital, Compressed).
Input/ Output Digital Audio Preference PCM Dolby Digital Compressed S/PDIF HDMI Dolby Digital Plus PCM (>= 1.5 Mbps) Dolby Digital (follows IEC 61937) Dolby Digital (follows IEC 61937) Dolby Digital (follows IEC 61937) MPEG2 AAC, PCM MPEG4 (AAC and HEAAC v1 and v2) MPEG2 AAC, MPEG4 (AAC and HEAAC) (follows IEC 61937) MPEG2 AAC, MPEG4 (AAC and HEAAC) (follows IEC 61937) MPEG2 AAC, MPEG4 (AAC and HEAAC) (follows IEC 61937) 2.
Viewing System Information To View the System Identification Information Proceed as follows to view the Identification page: 1. From the user interface of the D9865, click System Settings > System> Identification. The Identification page is displayed. 2. The Identification page displays the parameters associated with the D9865 system, such as model number, customer code, and user address.
Viewing Features/Licenses To View the Features or License Information Proceed as follows to view the features or license information: From the user interface of the D9865, click System Settings > System, expand Identification and then click Features/Licenses. The Features/Licenses page is displayed. The Hardware Features section displays the hardware options installed in the current D9865 satellite receiver.
Setting Up IP Information To Configure Management and Data Port Settings Proceed as follows to configure management and data port settings: 1. From the user interface of the D9865, click System Settings > System > IP Settings. The IP Settings page is displayed. 2. For the Management and Data Port Settings, set the following parameters: Selection 4035197 Rev C Description IP Address Sets the IP Address for its participation in a Network environment. The IP Address is 12 digits in length (###.###.###.
Setting Up IP Routing To Set Up IP Routing Proceed as follows to configure the IP Routing settings: 1. From the user interface of the D9865, click System Settings > System, expand IP Settings and then click IP Routing. The IP Routing page is displayed. 2. The MPE Data Filter Mode sets whether all the MPE data is forwarded (Forward All) via the Gateway. It can forward up to 5 PIDs at the maximum bit rates shown in the following table. Otherwise, select Forward None.
Setting Up IP Routing, Continued 4. The Static Unicast Routing displays the static unicast routing addresses for the MPE data. To add a new address, click Add. The following is displayed: • Set the Destination IP Address for its participation in a Network environment. The address must be 12 digits in length, in the following format: ###.###.###.###. • Set the subnet Mask for its participation in a Network environment, from 8 to 32. • Set the network Gateway Address used to expose the receiver to a WAN.
Setting Up SNMP and Trap Destinations To Set Up SNMP Proceed as follows to configure the SNMP settings: 1. From the user interface of the D9865, click System Settings > System, expand IP Settings and then click SNMP. The SNMP page is displayed. 2. Set the Read Community String and the Write Community String to public or a custom string. The SNMP Community Read/Write is used when communicating with a device within an SNMP environment.
Setting up SNMP and Trap Destinations, Continued To Add a Trap Destination: • Click Add in the Trap Destination Configuration section. • In the Trap Destination IP Address field, enter the destination for SNMP trap messages for events (i.e., fault messages). The IP address is up to 12 digits in length (e.g., 155. 128.100.200). • In the Community String field, set the community string for the associated trap IP address. You can enter public or a custom string, up to 31 characters. The default is public.
Configuring Time/Clock Information To Configure the Time/Clock Settings Proceed as follows to configure the time/clock settings of the D9865 satellite receiver: 1. From the user interface of the D9865, click System Settings > System > Time/ Clock. The Time/Clock page is displayed. 2. Set the Date Format of the receiver. The following formats are supported: YYYY/MM/DD, DD/MM/YYYY, MM/DD/YYYY. 3. Set the Time Format of the receiver.
Configuring Favorites and Reminders To Configure Favorites and Reminders Proceed as follows to configure the favorites and reminder settings of the D9865 receiver: 1. From the user interface of the D9865, click System Settings > System > Favorites & Reminders. The Favorites & Reminders page is displayed. 2. The Favorites section lists all the favorite profiles configured in the D9865. Favorites allow you to surf through the channels you have set up as your favorite channels, skipping over other channels.
Configuring Favorites and Reminders, Continued Select a channel to each color as a shortcut for a quick channel change. For example, if you assign the red button to channel 1, pressing the red button while watching a different channel at anytime will automatically tune the TV channel to 1. Note: You can only use the one button channel change if the screen is displaying video only. The one button channel change does not work if EPG, Channel Banner, or on-screen menus are displayed. 4.
Viewing the Alarm/Warning Status To View the Active Alarm/Warning Status Information Proceed as follows to view the active alarm and warning messages: 1. From the user interface of the D9865, click System Settings > Alarms > Status. The Status page is displayed. 2. The Fault Summary section displays the number of currently active Alarms and Warnings. 3. The Alarm/Warning Status section displays the name of the active alarm/ warning, the alarm/warning message, and the date and time of the alarm.
Setting Up Alarms and Warnings To Set Up Alarms Proceed as follows to set up the alarms: 1. From the user interface of the D9865, click System Settings > Alarms > Setup. The Setup - Alarm Setup page is displayed. 2. The Alarm Setup section displays a list of alarm/fault messages. For more information on alarm messages, refer to Messages, on page 7-2. 3. Set Enable/Disable to Yes and the alarm message will be reported. Set to No and the fault won’t be reported. 4.
Setting Up Alarms and Warnings, Continued To Set up Warnings Proceed as follows to set up the warnings: 1. From the Setup - Alarm Setup page, click on the Warning Setup link at the bottom left hand corner of the page. The Setup - Warning Setup page is displayed. 2. The Warning Setup section displays a list of alarm/fault messages. For more information on alarm messages, refer to Messages, on page 7-2. 3. Set Enable/Disable to Yes and the warning message will be reported.
Viewing the Alarm/Warning History To View the Alarm/Warning History Information Proceed as follows to view the Alarm/Warning History information: From the user interface of the D9865, click System Settings > Alarms > History. The History page is displayed. The alarm and warning History page displays all the past system event messages and their set and cleared dates and times. For more information on the alarm messages, refer to Messages, on page 7-2.
Viewing Version Information To View the Version Information Proceed as follows to view the Version information: From the user interface of the D9865, click System Settings > Versions. The Versions page is displayed. The Versions page displays the following information: Version Information 4035197 Rev C Description Current Application Version Indicates the currently running loaded application version number. Safe Application Version Indicates the factory loaded application version number.
Viewing Version Information, Continued The S/W Version drop-down list allows you to select a different application version application to load to your receiver. Click Select and Reboot to reboot the receiver and load the selected application version. Click Erase to remove the selected application version. You will be prompted to continue or not. Press OK to continue the deletion.
Setting Up Import/Export Information To Configure the Import/Export Information Proceed as follows to configure the import/export information: 1. From the user interface of the D9865, click System Settings > Settings File > Import/Export. The Import/Export page is displayed. In the Device Settings File Transfer section, you can export and/or import device settings and transport network information. 2.
Setting Up Import/Export Information, Continued The Configure Offline FTP Settings File Transfer section has backup and restore controls. 6. Type the Settings Filename of the backup/restore file. You can enter up to 31 characters. 7. Set the FTP Server IP Address of the FTP server used to restore the backup/ restore file. The address is up to 12 characters in length (e.g. 171.300.100.200) and in the range from 0 to 255. 8. Set the FTP User Name and FTP Password to access the FTP server.
Viewing the Backup/Restore History To View the backup and restore Status Information Proceed as follows to view the backup and restore Status page: From the user interface of the D9865, click System Settings > Settings File > Status. The Status page is displayed. The following table shows the Backup History, Restore History, and Operation History table information: Status Description Last Backup File Name Name of the file that was successfully exported.
Managing D9865 Web GUI Accounts You can define up to 10 usernames/passwords for login use via Web GUI session on the D9865 Satellite Receiver. When a user tries to login, the user is required to provide a username and a password. The user is granted access only if this username/password pair exists in the authentication table. The default user is the “Admin User” and is granted special privileges. The Admin user is allowed to add new users, delete users, change usernames and modify its own password.
Managing D9865 Web GUI Accounts, Continued To Add a User Account Note: This feature is available to a user with Admin privileges only. Proceed as follows to manage user accounts: 1. From the user interface of the D9865, click System Settings > Security/Accounts > Account Management. The Account Management page is displayed. 2. Click Manage User Logins. The Login Accounts page is displayed. 3. Click Add to create a new login account. Note: You can create a maximum of 10 user accounts.
Managing D9865 Web GUI Accounts, Continued 7. In the Administrator Password field, enter your Administrator password used to log on to the D9865 web GUI. 8. In the Account Type drop-down list, select User, Admin, or Guest. The following table illustrates the different login types: Account Type Access Guest View settings only. User View and edit settings. Admin View, edit settings, and add/delete user accounts.
Configuring Lock Level Settings To Configure the Lock Level settings Proceed as follows to configure the lock level settings: 1. From the user interface of the D9865, click System Settings > Security/Accounts > Lock Level Settings. The Lock Level Settings page is displayed. 2. Click Change Lock Level and the Change Lock Level window is displayed. 3. Select the Lock Level which restricts access and prevents unauthorized changes to the receiver settings (0, 1, 2, or 3). The default setting is 0.
Configuring Lock Level Settings, Continued Changing the Lock Level Password A unique lock level password (4-digit password) protects the current receiver settings against unauthorized changes. When changing the password, record and keep this number in a secure location. The default password is 1234. Important: Proceed with caution when changing the password as this operation cannot be undone. If the password is lost or is unavailable, contact Cisco customer support. To change the lock level password: 1.
Viewing Contact Information To View Cisco Contact Information Proceed as follows to view contact information: From the user interface of the D9865, click Support > Contact. The Contact Information page is displayed. The Contact Information page displays all the Cisco customer support information.
Viewing Diagnostic Logs To View the Diagnostic Log Messages Proceed as follows to view the Diagnostic Log messages page: From the user interface of the D9865, click Support > Logs > Diagnostic Logs. The Diagnostic Logs page is displayed. Click to sort by date and time. The Diagnostic Logs page displays all the system log messages with their dates and times. Click on the arrow next to Set Date and Time column to sort by date and time.
Viewing the Usage Counters To View the Device Usage Counters Proceed as follows to view the usage counters: From the user interface of the D9865, click Support > Logs > Usage Counters. The Usage Counters page is displayed. The following table describes the Usage Counter Information: Device Status Information Description Production Date & Time Displays the date and time when the receiver was manufactured. Last Power On Date and Displays the date and time when the receiver was Time powered up.
Device Status Information Last Reset Reason Description Displays the reason for the last restart, i.e., power cycle or manual reset. Click Clear Reset Counter to clear the Clearable Reset Counter field and it resets the counter back to 0.
Performing Service Actions To Load a Software Version Proceed as follows to load a software version: 1. From the user interface of the D9865, click Support > Service Actions. The Service Actions page is displayed. The S/W Version drop-down list allows you to select a different application version application to load to your receiver. Click Select and Reboot to load the selected application version and reboot the receiver. Click Erase to remove the selected application version.
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Chapter 6 Customer Information Overview In This Chapter This chapter contains the following topics.
Product Support Cisco provides its customers who have purchased support agreements with telephone support from anywhere in the world. If you require technical telephone assistance or product training support, or if you have any questions concerning your Cisco product, you may contact the appropriate Customer Support Center from those listed below. Charges may apply for customers without a current and applicable product support agreement.
Product Support, Continued Customer Responsibility When returning equipment, the customer is solely responsible for equipment packaging and transportation costs to the factory. At the customer's request, Cisco will make reasonable efforts to provide warranty service at the customer's premises, provided that the customer pays current field service rates plus direct travel and accommodation expenses. In Case of Repair If your product requires repair, perform the following steps: 1.
Returning Products Introduction You must have a return material authorization (RMA) number to return a product. Contact the nearest customer service center and follow their instructions. Returning a product to Cisco for repair includes the following steps: • Obtaining a RMA number • Obtaining a customer service center shipping address • Packing and shipping the product Obtaining an RMA Number and Shipping Address You must have an RMA number to return products. RMA numbers are valid for 60 days.
Returning Products, Continued Packing and Shipping the Product Follow these instructions to pack the product and ship it to Cisco. 1. Are the product's original container and packing material available? • If yes, pack the product in the container using the packing material. • If no, pack the product in a sturdy, corrugated box, and cushion it with packing material. Important: • You are responsible for delivering the returned product to Cisco safely and undamaged.
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Chapter 7 Service and Maintenance Overview Introduction This chapter provides additional information on the alarms and warnings of the D9865 Satellite Receiver. It also provides troubleshooting tips. In This Chapter This chapter contains the following topics.
Messages General The status of the D9865 receiver and its immediate surroundings is reported to the receiver in the form of messages and alarms. You can enable or disable messages in the Alarms & Warnings advanced settings. D9865 Receiver Message List The following table shows a list of the available messages and their default alarm status. The Set Messages and Clear Messages are displayed in the Warning History when the messages are set or cleared respectively.
Alarm Message Type Message Cause/Remedy Description Severity Program Not Auth Set Channel is not authorized Cause: The channel is unauthorized for the current program. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program. Program unauthorized because the tier bits do not match. Minor Channel requires an authorization key Clear Program is unauthorized because the unit does not have an authorization key.
Alarm Message Type Message Cause/Remedy CAM/CI Slot Status Set Initialization Fail Clear CAM Operation OK Initialization of Cause: CAM is damaged or not fully CAM failed. inserted Remedy: Re-insert the CAM. CI Status Set Program Not Descrambled Clear Descrambling OK Set DL APP REBOOT Shutdown Event I2C Failure User requested APP change Severity Minor Cause: Hardware issue, CAM software crash or you don’t have subscription rights for the smart card.
Alarm Message Type Message Cause/Remedy osal_SetDataForAllTa Cause: Possible sks software issue. Remedy: Clear aw_LoadFaultList alarms, reset unit, osal_Init notify customer NVS FLASH service if problem mounted persists. Description Severity Application initialization error.
Alarm Message Type Message Cause/Remedy Description Severity Product Config table creation failed MAC Address table creation failed HW Data table creation failed PCB table creation failed FPGA Settings table creation failed Prod Aud Tbl creation failed Prod FE Tbl creation failed Product Version table creation failed Product User Address table creation failed Product Reference Number table creation failed Time Control object creation failed Wrong UIC Item detected: item = AAA, table BBB 7-6 D9865 Sa
Alarm Message Type Message Cause/Remedy Description Severity Memory allocation error on UIC table construction Error adding UIC table(AAA) UD ud_init_phase_4() FAILED to allocate memory from System Partition UD ud_init_phase_4() FAILED to create partition FW: Memory or List Full Internal system error. Framework Registration Error WDOG task: watchdog aud st wdog has expired Software detected an error in operation.
Alarm Message Type Message Cause/Remedy Description Severity System Startup Set System Startup Cause: Restarted the D9865 Satellite Receiver. Remedy: None. It will automatically reset after 1 second. Indicates the D9865 has restarted. Minor Clear Backup/Restore System Startup Cause: Backup/ Restore updated settings during a system startup. Remedy: None. It will automatically reset after 1 second. Set LMI SDRAM exhaust Cause: Hardware test failed issue.
Alarm Message Type Message Cause/Remedy Description Severity Flash Storage Set RECORD: init failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system corrupted.
Alarm Message Type Message Cause/Remedy Description Severity Signal Quality Set Audio Muted due to RF noise Cause: RF Signal quality is poor due to interference or signal level issues. Remedy: Check RF settings, re-aim dish, and add signal amplifier. Signal is locked but BER is beyond Audio muting threshold. Minor Unstable RF Signal Poor Quality RF Signal Clear Signal lock status is toggling frequently. Signal is locked but BER is beyond muting threshold.
Alarm Message Type Message Cause/Remedy Description Boot Host Set KB not accessible Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. KB is not Major detected by Boot code. FLASH Not Found BOOT Invalid APP Invalid Clear 4035197 Rev C Severity Flash memory not detected. Boot SW cannot be read from memory correctly. Application SW cannot be read from memory correctly.
Alarm Message Type Message Cause/Remedy Description MPE alarm Set Data lost, transport error Cause: Transport error indicator is set in the transport stream. Remedy: Verify uplink is in good condition. Transport error Major detected, MPE data may be lost. Data lost, CRC error Cause: CRC error detected in MPE stream. Remedy: Verify uplink is in good condition. CRC error detected in MPE stream, data is lost. Data lost, CC error Cause: CC error detected in MPE stream.
Alarm LECTimeout Message Type Set Reset 4035197 Rev C Message Cause/Remedy Description MPE capacity is reached. Cause: Unit is busy processing or handling other services. Remedy: Reduce service load. Decoder reached the limit of safe CPU load for MPE processing. LEC table LEC Table Missing/ Cause: LEC table timeout: channels missing in the signal. missing or not received currently unavailable Remedy: Verify uplink is sending LEC received LEC tables.
Messages, Continued Warnings The following table shows a list of the available messages and their default warning status. Warning Message Type Message Cause/Remedy Description Transport Error Set Continuity Count Error Cause: Possible uplink or signal issue. Remedy: Clear warnings, reset the unit, and notify customer service if the problem persists. Transport packet continuity count jumped. Possible packet loss.
Warning Message Type Message Cause/Remedy Description TDT timeout Set tdt timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Time Date Table was never received.
Warning Message Type Message Cause/Remedy Description NIT timeout Set nit timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table. Disable the warning if not using the table. Network Information Table was never received.
Warning Message Type Message Cause/Remedy Ethernet MAC Failure Set MAC configuration failed Clear Failure cleared Errors like Fatal Bus Cause: Possible hardware Error. issue. Remedy: Clear warnings, reset the unit, and notify customer service if problem persists. Set Marvel switch configuration failed Clear PHY failure monitoring reset Set ETH Port 1 or 2 Link Down Reset ETH Port 1 or 2 Link Up Set Memory or List Near Cause: Possible software Full issue.
Warning Message Type Message HDMI:Not an Auth Device Set HDCP authentication Cause: HDMI monitor is failed not authorized to receive HDMI content or it does not support HDCP. Remedy: Disconnect HDMI Receiver not HDCP monitor to restore video capable decode or use an HDMI monitor that properly supports HDCP. HDCP Authentication Process Not Started HDMI monitor does not contain valid HDCP keys. Video decode is disabled.
Troubleshooting General If you experience any problems operating your satellite receiver, the following table may help you resolve your problem. Problem Cause Blank screen (TV switched on) • Normal operation if • Press the Display button receiver is not on (power on the receiver front switch on back panel). panel or remote control. Scrambled channel (not decoded) • Subscriber services may • Check that your not be authorized for the subscriber services are channel.
7-20 Problem Cause Remedy Poor reception • Receiver is not properly • Check the connections to and from satellite set up or connected to antenna LNB, television receive satellite signal. antenna, and all video • Possible station trouble. and audio cables (see Signal source for one or Quick Setup more (or all) channels is Instructions, page 1-2). temporarily affected by • Check another channel to technical transmission compare signal problems or a temporary reception. solar disturbance.
Problem Cause Remedy No sound • The sound has been muted. • Audio cable may be faulty or not properly connected. • Possible station trouble. The signal source for one or more channels is temporarily affected by transmission problems or due to a temporary solar disturbance. • Digital Audio setting is not configured properly. • Same as above. • Check that the volume is not muted by pressing the VOL+ or VOLbutton on the remote control. • Check another channel to compare signal reception.
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Appendix A Technical Specifications Overview Introduction This appendix contains the technical specifications for the D9865 Satellite Receiver. Note: The technical specifications are subject to change without prior notice. In This Appendix This appendix contains the following topics.
Receiver Specifications General Specification Parameter System MPEG-2/DVB Compatible EN300 421, EN 300468, H.264 Demodulation DVB-S QPSK, DVB-S2 QPSK and 8PSK Number of RF Inputs 1 Tuner Specification Parameter A-2 Number of RF Inputs 1 Input Level -25 dBm to -65 dBm per carrier Frequency Range 950 MHz to 2150 MHz Symbol Rate Range DVB-S: 1.0 to 45 MS/s DVB-S2: 1.
LNB Requirements DVB-S and DVB-S2 Symbol Rate Stability 1 to 2.99 MS/s ≤ ± 0.125 MHz 3 to 5.99 MS/s ≤ ± 1.00 MHz 6 to 11.99 MS/s ≤ ± 3.00 MHz 12 to 45 MS/s ≤ ± 5.
DVB-S Eb/No (C/N) Ratio DVB-S Eb/No (C/N) Ratio Convolutional FEC Rate Eb/No Ratio (dB) in Linear Channel and IF Loop configuration C/N at DVB Threshold (BW = Symbol Rate) 1/2 4.5 4.1 2/3 5.0 5.9 3/4 5.5 6.9 5/6 6.0 7.9 7/8 6.4 8.5 Note: The D9865 receiver displays the C/N Ratio. C/N = Eb/No + 10 log (2 x FEC X 188/204).
DVB-S2 Error Rate Performance ES/No (C/N) Ratio DVB-S2 Error Rate Performance Es/No (C/N) Ratio Mode Simulated Es/No (dB) for FEC Frame length = 64,800 Typical Performance (dB) in Linear Channel and IF Loop Configuration QPSK 1/2 1.00 1.2 QPSK 3/5 2.23 2.4 QPSK 2/3 3.10 3.2 QPSK 3/4 4.03 4.2 QPSK 4/5 4.68 4.8 QPSK 5/6 5.18 5.3 QPSK 8/9 6.20 6.4 QPSK 9/10 6.42 6.6 8PSK 3/5 5.50 5.8 8PSK 2/3 6.62 6.8 8PSK 3/4 7.91 8.1 8PSK 5/6 9.35 9.6 8PSK 8/9 10.69 10.
Video Output Analog Video Output Specification Parameter Number of channels 1 Connector Type RCA Video Compression Type MPEG-2 4:2:0 MPEG-4 4:2:0 Level 1.
Audio Outputs Analog Audio Output Specification Parameter Number of Channels 1 stereo pair/2 mono channels Connector Type RCA Output Level Unbalanced, 2 V rms ± 10% at 0 dBFS Audio Decompression MPEG 1 Layer 2, Dolby Digital Plus, HEAAC Digital Audio S/PDIF Output Specification Parameter Connector Type RCA Output Impedance 75Ω +/-20%, from 0.1 MHz to 6.0 MHz Signal Amplitude 0.
Power AC Power Connector Specification Parameter Voltage Range 100 V to 240 V AC Line Frequency 50/60 Hz Power Consumption 35 W max. LNB Power on satellite input +13 V/+ 18 V @ 350 mA max. General Mechanics Specification Parameter Height 2.36 in. (6.0 cm) Width 11.69 in. (29.7 cm) Depth 7.68 in. (19.5 cm) Weight 5 lbs (2.
Appendix B Default Settings Overview Introduction The D9865 Satellite Receiver is factory configured with default settings unless you have requested a custom factory configuration. This appendix lists the factory default settings.
Factory Default Settings Tuning/Preset Parameter B-2 Default Modulation Type DVB-S2 Downlink 12.3 GHz Symbol Rate 30.0 MS/s Net Id 1 LO Select Off LO Freq 1 10.75 GHz LO Freq 2 0.0 GHz Crossover 0.0 GHz LNB Power 18V DiSEqC Disable DiSEqC Switch Off Roll Off Factor (Web GUI only) .
Factory Default Settings, Continued Preset - Number 1 Parameter Default Preset Number 1 Preset Name ET LNB Configuration 1 Modulation Type DVB-S Downlink 11.795 GHz Symbol Rate 20.0 MS/s NetId 7 Preset - Number 2 Parameter 4035197 Rev C Default Preset Number 2 Preset Name Enterprise LNB Configuration 1 Modulation Type DVB-S Downlink 11.851 GHz Symbol Rate 30.
Factory Default Settings, Continued Preset - Number 3 Parameter Default Preset Number 3 Preset Name Exterminator LNB Configuration 1 Modulation Type DVB-S Downlink 12.15 GHz Symbol Rate 28.3465 MS/s NetId 6 Preset - Number 4 Parameter B-4 Default Preset Number 4 Preset Name Spiderman LNB Configuration 1 Modulation Type DVB-S Downlink 12.25 GHz Symbol Rate 30.
Factory Default Settings, Continued Preset - Number 5 Parameter Default Preset Number 5 Preset Name Effete LNB Configuration 1 Modulation Type DVB-S2 Downlink 12.31 GHz Symbol Rate 30.0 Ms/s NetId 1 Preset - Number 6 Parameter 4035197 Rev C Default Preset Number 6 Preset Name Encounter LNB Configuration 1 Modulation Type DVB-S Downlink 12.39 GHz Symbol Rate 45.
Factory Default Settings, Continued Preset - Number 7 Parameter Default Preset Number 7 Preset Name Ebenezer LNB Configuration 1 Modulation Type DVB-S Downlink 12.45 GHz Symbol Rate 30.5 MS/s NetId 1 Preset - Number 8 Parameter B-6 Default Preset Number 8 Preset Name Big Originator LNB Configuration 1 Modulation Type DVB-S Downlink 12.604 GHz Symbol Rate 28.
Factory Default Settings, Continued Preset - Number 9 to 63 Parameter Default Preset Number 9 to 63 Preset Name Network name LNB Configuration 1 Modulation Type DVB-S Downlink 12.25 GHz Symbol Rate 10.0 MS/s NetId 1 Preset - Number 64 Parameter 4035197 Rev C Default Preset Number 64 Preset Name Network name LNB Configuration 10 Modulation Type DVB-S2 Downlink 12.
Factory Default Settings, Continued LNB Setup - Configuration 1 to 9 Parameter Default LNB Configuration 1 to 9 LNB Power Off LO Freq1 5.15 GHz LO Freq2 0.0 GHz Crossover 0.0 GHz LO Select Off DiSEqC Disable DiSEqC Switch Off LNB Setup - Configuration 10 Parameter B-8 Default LNB Configuration 10 LNB Power 18-H LO Freq1 10.75 LO Freq2 0.0 GHz Crossover 0.
Factory Default Settings, Continued Video Setup Parameter Default HD Video Output Auto SD Video Output For NTSC Unit: NTSC For PAL Unit: PAL-B TV Channel For NTSC: 3 For PAL: 21 TV Aspect Ratio 4:3 Aspect Ratio Convert None Closed Caption Auto Wide Screen Signalling (Web GUI only) Auto Create Enable Banner Display (Web GUI only) Enabled Subtitle Setup Parameter 4035197 Rev C Default Subtitle Control Off Imitext Color Auto Imitext Shade Auto Imitext Position Standard Subtitle L
Factory Default Settings, Continued Audio Setup Parameter Default Stereo/Mono Stereo DRC Mode RF mode Digital Audio Preference PCM Audio PMT Source AUD1 Administration Parameter B-10 Default POV mode Std Lock level 0 Menu transparency None IR remote Enable Date format YYYY-MM-DD Time format 24 Hour Time offset +05:30 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings, Continued POV Mode Parameter Default CA Mode Std Acquisition Mode Basic Tuning Source NIT Service List Mode Rigorous BAT No NIT Yes SDT Yes PAT Yes Advanced Administration Parameter Set Lock Level Password Default 1234 IP Setup Parameter Default Filter Mode Forward All MPE Optimization High Bitrate Unicast IP Setup By default, the Unicast routes list is empty. Multicast IP Setup By default, the Unicast routes list is empty.
Factory Default Settings, Continued Trap Destination Setup Parameter Default Trap Destination Address 19.131.244.002 Community String “public” SNMP Parameter Default Read Community String public Write Community String public System Name (Web GUI only) sysname System Location (Web GUI only) Toronto System Contact (Web GUI only) 416-321-XXXX Noise Cutoffs Parameter Default Noise Cutoffs Enable DVB-S/DVB-S2 TS Cut Off 0.0 dB DVB-S/DVB-S2 TS Restore 0.
Factory Default Settings, Continued CI Setup (Web GUI only) Parameter Default Decryption Mode On CI CAM QUERY Support Disable CI CAM Auto Reset Disable CA List Management Type Update All TS/ONID Check Disable Transport ID 0 Original Network ID 0 Import/Export (Web GUI only) Parameter Default Settings Filename file name FTP User Name User FTP Password USER FTP Port Number 21 Alarms and Warnings Parameter AW Banner 4035197 Rev C Default Disable D9865 Satellite Receiver Installa
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Appendix C Lock Levels Overview Introduction This appendix contains the lock levels for the D9865 Satellite Receiver. In This Appendix This appendix contains the following topics.
D9865 Satellite Receiver Lock Levels Four (4) lock levels (0, 1, 2, 3, and 4) are available for protecting your receiver and its settings against unauthorized use or modification (see the table below for full details). Level Description 0 All settings are unlocked (receiver lockout disabled) 1 All settings are unlocked except Preset option. 2 All settings are unlocked except Preset & LNB Setup and Audio/Video options. 3 All settings locked (access via password only).
D9865 Satellite Receiver Lock Levels, Continued Parameter Lock Level IR Last Channel 2 IR FAV key 3 IR NAV key 3 IR EPG key 3 IR Setup key 3 Menu 3 Parameter Lock Level Power On/Standby 3 IR Mute via Remote Control 3 IR Volume Up 3 IR Volume Down 3 IR Channel Up 2 IR Channel Down 2 IR Last Channel 2 Parameter Lock Level Scroll up and down 3 OK to select channel 2 All Screens Channel List 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-3
D9865 Satellite Receiver Lock Levels, Continued EPG Grid Parameter Lock Level Scroll up and down 3 Scroll left and right 3 Next Day 3 Previous Day 3 Favorites 3 Timers 3 OK to select channel 2 OK to view future Info 3 Parameter Lock Level Set Timer 2 Parameter Lock Level Set Timer 2 Parameter Lock Level Scroll up and down 3 Delete 2 Edit (to view) 3 Edit (Save button) 2 EPG Info NAVigator Info Timers C-4 D9865 Satellite Receiver Installation and Operation Guide 40351
D9865 Satellite Receiver Lock Levels, Continued Favorites Parameter Lock Level Delete 2 New 2 Edit (to view) 3 Edit (Save button) 2 Move 2 Select 2 Parameter Lock Level Delete 2 Edit (to view) 3 Edit (Save button) 2 Move 2 Parameter Lock Level Delete 2 Edit (to view) 3 Edit (Save button) 2 Edit Favorites Timers 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-5
D9865 Satellite Receiver Lock Levels, Continued One Button Channel Change (button presses) Parameter Lock Level Red 2 Green 2 Yellow 2 Blue 2 Parameter Lock Level Change Tuning Parameters and Save 1 Tuning/Preset Tuning/Preset: Preset Parameter Lock Level Change preset number 3 Edit preset tuning parameters 1 Edit preset LNB configuration number 1 Save preset 1 Activate preset 1 Tuning/Preset:Preset:LNB C-6 Parameter Lock Level Change LNB configuration number 3 Edit LNB sett
D9865 Satellite Receiver Lock Levels, Continued Dish Setup (User Mode) Parameter Lock Level Enter satellite number 1 Select User Action 1 Do Action 1 Enter Installer mode 3 Dish Setup (Installer Mode) Parameter Lock Level Enter satellite number 1 Enter absolute position 1 Select installer action 1 Change DiSEqC enable/ 1 disable state Adjust dish position 1 Enter user mode 3 Parameter Lock Level HD Video Output 2 SD Video Output 2 TV Channel 2 TV Aspect Ratio 2 Aspect Ratio C
D9865 Satellite Receiver Lock Levels, Continued Subtitles Parameter Lock Level Subtitle Control 2 Imitext Color 2 Imitext Shade 2 Imitext Position 2 Subtitle Language 2 Parameter Lock Level Stereo/Mono 2 Dolby Digital Mode 2 Digital Audio Preference 2 Audio PMT Source 2 Parameter Lock Level POV Mode 1 Lock Level 3 Menu Transparency 2 IR Remote 2 Date Format 2 Time Format 2 Time Offset 2 Audio Setup Administration C-8 D9865 Satellite Receiver Installation and Operatio
D9865 Satellite Receiver Lock Levels, Continued Advanced Administration Parameter Lock Level Set Lock Level Password 0 Reboot 2 Factory Reset (F/R) 0 Rst Login 0 Parameter Lock Level CA Mode 1 Acquisition Mode 1 Tuning Source 1 Service List Mode 1 BAT 1 NIT 1 SDT 1 PAT 1 Parameter Lock Level Filter Mode 0 MPE Optimization 0 Next Port 2 Set IP Address (button) 2 POV Mode IP Setup 4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-9
D9865 Satellite Receiver Lock Levels, Continued Change IP Address Parameter Lock Level IP Address 2 Gateway 2 Mask 2 Save 2 Parameter Lock Level Add (button) 0 Edit 0 Delete 0 Unicast IP Setup Multicast IP Setup Parameter Lock Level Add (button) 0 Edit 0 Delete 0 Parameter Lock Level Read community string 0 SNMP Setup Write community string 0 Trap Dest (button) C-10 3 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satellite Receiver Lock Levels, Continued Trap Destinations Parameter Lock Level Add (button) 0 Edit 0 Delete 0 Noise Cutoffs Lock Level: 2 Alarms & Warnings Parameter Lock Level AW Banner 2 Alarm (button) 3 Warning (button) 3 Alarm Setup Lock Level: 2 Warning Setup Lock Level: 2 Download 4035197 Rev C Parameter Lock Level DL Mode 2 Abort DL 2 Restart DL 2 Boot App (button) 3 D9865 Satellite Receiver Installation and Operation Guide C-11
D9865 Satellite Receiver Lock Levels, Continued Bootable App Selection (Screen) Parameter Lock Level Delete 2 Load App 2 Safe App 2 Parameter Lock Level Service Information (Channel Number) 2 Channel Information (Channel Number) 2 ADP Status (Clear ADP Count) 2 Device Status Information (Clr Rst Count) 2 Info C-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Appendix D Compliance Applicable Notices and Disclaimer FCC Notices This equipment has been tested and found to comply with the limits for a TV Interface device and Class B digital device according to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when operated in a residential installation.
Applicable Notices and Disclaimer, Continued Disclaimer Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in this guide. We reserve the right to change this guide at any time without notice.
Scientific-Atlanta Europe NV Luipaardstraat 12 8500 Kortrijk Belgium Declaration of Conformity The Product: Satellite Receiver Model Number: D9865 Ratings: 100-240V~, 50/60Hz, 0.
D-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
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