User manual

4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-19
Troubleshooting
General
If you experience any problems operating your satellite receiver, the following table
may help you resolve your problem.
Problem Cause Remedy
Blank screen (TV
switched on)
• Normal operation if
receiver is not on (power
switch on back panel).
• Press the Display button
on the receiver front
panel or remote control.
Scrambled channel
(not decoded)
• Subscriber services may
not be authorized for the
channel.
•Check that your
subscriber services are
currently authorized
(contact your service
provider).
Cannot access a
password protected
on-screen option
•You have entered an
incorrect password or the
password has been
changed.
• Check that you are using
the correct password. If
the password is lost or
unavailable, contact your
local service provider.
Remote Control not
operating properly
• The remote control may
be defective, or the
batteries are incorrectly
installed, or require
replacement.
• Replace or correctly
install the remote control
batteries.
Program Not
Authorized message is
displayed
• Subscriber services are
not authorized for
selected channel.
•Check that your
subscriber services are
authorized by viewing
signal status on the Dish
Setup menu (or contact
your service provider).
Authorization Key Not
Received message is
displayed
• Subscriber services are
not authorized due to
authorization key not
being received.
• Same as above.
No signal
• Installation or signal
problem.
• Check connections to
receiver, dish alignment
and/or tuning setup.
Blank (black) screen is
displayed after exiting
to video from menus
• Channel 0 is displayed
after exiting to video
following changes made
to the current receiver
setup.
• Press CH+ or CH- on
remote control to display
channels.