USER GUIDE Cisco Small Business Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
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Contents Chapter 1: Getting Started 6 Overview of the Cisco Small Business IP Phones 7 Phone Features 8 Model Comparison 8 Phone Components of Cisco SPA301 9 Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11 Cisco SPA500S Attendant Console 14 Connecting Wired and Wireless Headsets (Optional) 15 Using Softkeys to Handle Calls 17 Using Your Line Buttons 20 Extensions 20 Shared Lines 20 Status Indicators 21 Using the Feature Buttons 21 Entering and Editing Characte
Contents Enabling or Disabling Call Waiting 45 Picking Up a Call for Another Extension 46 Parking a Call 47 Creating a Three-Way Conference Call 49 Using the Phone Directories 50 Using Your Contact List (Personal Address Book) 51 Using the Corporate Directories 54 Using the Call History Lists 54 Setting or Changing a Phone Password 56 Using the Voicemail System 58 Setting Up Your Voicemail Box 58 Accessing Voicemail 59 Voicemail Options 60 Chapter 3: Using Advanced Phone Features
Contents Making a Mobile Phone Call Using Your Cisco SPA 525G2 86 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 87 Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 87 Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 87 Charging Your Mobile Phone Using Your Cisco SPA 525G2 Changing the System Time Settings Appendix A: Using an Analog Phone with the Cisco UC320W 88 89 91 Basic Calling Functions on Analog Phones 91 Using Star Codes for Special Fe
1 Getting Started This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features.
Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks. • Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access.
1 Getting Started Phone Features Phone Features Use the information in these sections to learn more about your phone. • Model Comparison, page 8 • Phone Components of Cisco SPA301, page 9 • Phone Components of Cisco SPA303 and Cisco SPA500 Series Models, page 11 Screen None. Use paper labels Line/ Feature Buttons 1 8 Softkeys 4 fixed 4 fixed Navigation Button PoE Capable a.
1 Getting Started Phone Features Phone Components of Cisco SPA301 # Phone Feature Description 1. Handset Audio device that can be used to place and answer calls. Note: This model does not have a speaker or a headset port. 2. Message Waiting/Status Indicator The light indicates the phone or message status: • Unlit: The phone is available to place or receive calls, and there are no new voicemail messages. • Red (solid): You have a new voicemail message.
1 Getting Started Phone Features # Phone Feature Description Message Waiting/Status Indicator (continued) • Orange (solid): Your phone is not registered to the call control system. This occurs when the phone is rebooting and has not yet registered. • Orange (fast flashing): Your phone’s firmware is upgrading. • Orange (slow flashing): Your phone is downloading firmware. • Orange (series of two fast flashes): Your phone has permanently lost its Ethernet connection.
1 Getting Started Phone Features # Phone Feature Description 7. Volume button Press repeatedly to increase the volume of the handset (when the handset is off the phone) or ringer volume (when the handset is on the phone). 8. Keypad May be used to enter numbers.
1 Getting Started Phone Features # Phone Feature Description 1. Handset and Speaker Audio devices used to place and answer calls. 2. Message Waiting Indicator Indicates the status of your voicemail box. 3. Screen • Unlit: You have no new messages, or your voicemail box is not configured. • Red: You have a new voicemail message. Note that a message is considered new until it is saved or deleted. • Flashing Red: You have an incoming call.
1 Getting Started Phone Features # Phone Feature Description 7. Navigation Button Not available on Cisco SPA501G Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button that selects an highlighted option on the screen. 8. Voicemail button Connects to your voicemail box, if configured by your phone administrator. 9. Hold button Places a call on hold. 10.
1 Getting Started Cisco SPA500S Attendant Console # Phone Feature Description 14. Speaker button When selected (steady green), uses the speaker as the audio device for a call. 15. Keypad May be used to enter numbers and letters, and to select menu options. Cisco SPA500S Attendant Console The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons.
1 Getting Started Connecting Wired and Wireless Headsets (Optional) Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller. Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information.
1 Getting Started Connecting Wired and Wireless Headsets (Optional) Task Instructions Creating a profile for your Bluetooth headset Cisco SPA525G/G2 Available on Cisco SPA525G/G2 only 1. After enabling Bluetooth, press . 2. Select User Preferences. 3. Select Bluetooth Configuration. 4. Scroll to Bluetooth Mode and press the rightarrow navigation button to select one of the following options: • Phone: Your Cisco SPA 525G2 will pair with a Bluetooth headset only.
1 Getting Started Using Softkeys to Handle Calls Using Softkeys to Handle Calls Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu. Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.
1 Getting Started Using Softkeys to Handle Calls Softkey Function Conflx or Conf Line When you have an active call and a held call on your phone, press this softkey to create a conference for these calls. If you have multiple calls on hold, you will be prompted to choose a held call by pressing the line button. Also see Conf. To end the conference for everyone, press End Call or hang up. To exit the conference and allow the other callers to continue the call, press Join .
1 Getting Started Using Softkeys to Handle Calls Softkey Function Park, Unpark During a call, press Park to place the call on hold in a park slot. Enter one or more digits to identify your park slot, and then press Dial . To unpark the call, press Unpark , enter the park slot number, and then press Dial . Pickup To answer a call ringing on another extension, press this softkey, enter the extension number, and then press Dial . Also see Grpick or Grpickup.
1 Getting Started Using Your Line Buttons Using Your Line Buttons Line buttons are used for extensions and shared lines, as configured by the phone administrator. NOTE The phone also may have programmable feature buttons for special functions (see “Using the Feature Buttons” section on page 21). Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only. Extensions An extension is an internal number at your site.
1 Getting Started Using the Feature Buttons Status Indicators For shared lines, shared extensions, and paired phones, the line button indicates the status. • Unlit: Idle. Available to place a call. • Green (steady): Connected to a call on this phone. • Green (flashing): Holding a call on this phone. To resume the call, press the line button. • Orange (flashing): Ringing. To answer, lift the handset, or press Then press the line button. • Red (steady): Connected to a call on another phone.
1 Getting Started Using the Feature Buttons • Force Night: The function depends on the day/night mode for your phone system. Check with your phone administrator for details. - In a manual day/night system: Press to toggle between Day mode (green) and Night mode (red). - In a system with an automated schedule: Press to temporarily override the schedule. The button is red. Press again to resume the normal schedule. The button is green.
1 Getting Started Entering and Editing Characters Entering and Editing Characters If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers. Not available on Cisco SPA301 or Cisco SPA501G NOTE When entering a number for an outbound call, include the dialing prefix required to get an outside line, as well any long-distance prefix required for your phone service.
1 Getting Started Entering and Editing Characters Task Instructions Changing the mode to numbers or letters Cisco SPA525G/G2 Some fields allow you to enter letters and numbers. If you need to change the mode, press Option . Then choose the input method: Entering letters in alphanumeric mode • Input Num: numeric • Input All: alphanumeric When your phone is in alphanumeric mode, you can enter the letters that are shown on the phone keypad. 1. Press a key.
1 Getting Started Entering and Editing Characters Using the Setup Menu You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press . Not available on Cisco SPA301 or Cisco SPA501G Task Instructions Selecting a menu option by scrolling 1. Press the up-arrow or down-arrow navigation button to scroll to a menu option. 2. Press Select . Alternatively, on the Cisco SPA525G/G2, press the Center Select button.
2 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
2 Using Basic Phone Functions Choosing an Audio Device Choosing an Audio Device Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have installed. Typically, only one audio device is used at a time. NOTE For information about headsets, see “Connecting Wired and Wireless Headsets (Optional)” section on page 15. Task Instructions Using the handset Lift the handset off the hook.
2 Using Basic Phone Functions Choosing an Audio Device Task Instructions Choosing your preferred audio device Not available on Cisco SPA301, Cisco SPA501G, or Cisco SPA525G/G2 If you press a line button or begin dialing without lifting the handset, your Preferred Audio Device is used. By default, the speaker is preferred. Alternatively, you can choose the headset. 1. Press . 2. Select Preferences. 3. Select Preferred Audio Device, and then press Edit . Choosing a Bluetooth headset for a call 4.
2 Using Basic Phone Functions Adjusting Volume and Muting Adjusting Volume and Muting You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone. NOTE The volume settings apply to the selected device: handset, headset, speaker, or ringer. Mute and headset are not available on Cisco SPA301.
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Task Instructions Muting and unmuting your phone during a call Not available on Cisco SPA301 Press to stop transmitting your audio to the other party. For reassurance that your audio is muted, verify that the Mute button is lit. Press the Mute button again to resume the normal audio functions. Note: When switching from the speaker to the handset, mute is turned off automatically.
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Placing a Call NOTE For information about dialing options, see Entering and Editing Characters, page 23. Task Instructions Placing a call 1. Choose an audio device. • Use the handset: Lift it off hook. • Use the phone speaker: Press • Use a headset (not included): Press . . 2. Press a line button (optional). If you do not choose a line button, the first button is used by default. 3.
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Task Instructions Redialing a number All models except Cisco SPA301 and Cisco SPA501G Press first.) Cisco SPA301 and Cisco SPA501G 1. Lift the handset, press button (if applicable). Redial 2. Press . (Optionally, choose an audio device or , or press a line .
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Answering, Diverting, and Ending Calls Speaker and headset not available for Cisco SPA301. Task Instructions Answering a call Options: Answering a second call during an active call • Lift the handset, press button (if applicable). • Press • If multiple lines are ringing, press the line button to select a line. Answer or , or press a line .
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Task Instructions Ending a call Replace the handset, or press the speaker or headset button. Alternatively, press End Call . Note: Pressing the line button ends all calls on the line. Managing Multiple Calls You can manage up to two calls on each line button.
2 Using Basic Phone Functions Placing, Answering, and Managing Calls Task Instructions Viewing call information on the screen Not available on Cisco SPA301 or Cisco SPA501G • Press the down-arrow navigation button repeatedly to view the call information for each line button and each call. You may have up to two calls on each line button. • When a call is selected, you can use the soft keys to perform tasks, such as resuming or ending the call.
Using Basic Phone Functions Placing, Answering, and Managing Calls 2 Using a Paired Phone If you frequently work between two locations in the office, your phone system administrator may associate your primary phone with another phone The paired phone inherits the phone buttons from the primary phone, up to the total number of buttons available on the phone model.
2 Using Basic Phone Functions Using the Intercom and Paging Features Using the Intercom and Paging Features Depending on your phone model and the feature buttons that are configured for you, you may be able to place an intercom call, page a group of phones, or make an announcement through an external speaker. NOTE If Do Not Disturb is enabled on a target phone, the page is not transmitted to that phone.
2 Using Basic Phone Functions Using the Intercom and Paging Features Task Instructions Changing your autoanswer settings Not available on Cisco SPA301 Cisco SPA303 and SPA50xG models By default, all phones are configured to autoanswer pages. To adjust this setting, follow these steps: 1. Press . 2. Select Preferences. 3. Select Auto Answer Page, and then press Edit . 4. Press Y/N to select Yes (auto-answer is enabled) or No (auto-answer is disabled). 5.
2 Using Basic Phone Functions Transferring Calls Transferring Calls You can transfer a call to another extension or phone number. Task Instructions Transferring a call without announcing it Cisco SPA301 1. During an active call, press FLASH . The first call is placed on hold, a second line is opened, and you hear a dial tone. 2. Enter the extension or phone number for the third party.
2 Using Basic Phone Functions Transferring Calls Task Instructions Transferring a call after announcing it (continued) Cisco SPA501G 1. During an active call, press . 2. Enter the extension or phone number. For more information, see Placing a Call, page 31. 3. When the other party answers, announce the call, and then press . Other models 1. During an active call, press Xfer or Transfer . The call is placed on hold and a new line is opened to dial the number. 2. Enter the extension or phone number.
2 Using Basic Phone Functions Viewing and Returning Missed Calls Viewing and Returning Missed Calls You can easily view and return missed calls by using the LCR and Miss softkeys (Cisco SPA50xG models) or CallRtn and Miss (Cisco SPA525G/G2). Not available on Cisco SPA301 or Cisco SPA501G. Task Instructions Returning the most recent missed call (“last call return”) Press LCR or CallRtn . Note: This softkey appears automatically on the home page if a call is missed and the Miss Call Shortcut is enabled.
2 Using Basic Phone Functions Viewing and Returning Missed Calls Task Instructions Enabling or disabling the Missed Call notification and softkeys Cisco SPA50xG models 1. Press . 2. Select Preferences. 3. Scroll to Miss Call Shortcut, and then press Edit . Cisco SPA525G/G2 4. Press Y/N (disabled). to select Yes (enabled) or No 5. Press OK , and then press 1. Press . Save . 2. Select User Preferences. 3. Select Call Preferences. 4. Select Miss Call Shortcut. 5.
2 Using Basic Phone Functions Forwarding All Calls Forwarding All Calls Use the Call Forward All feature to forward all calls to another extension or an external phone number that you specify. This feature temporarily overrides the Call Forward Busy/No Answer settings that your phone administrator configured for your phone. NOTE Your phone administrator configures the Call Forward Busy/No Answer settings for all extensions, shared lines, and hunt groups. The default destination is voicemail, if enabled.
2 Using Basic Phone Functions Setting Do Not Disturb Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. • Calls to your personal extensions are forwarded to the specified Call Forward Busy/No Answer number. • Intercom calls and pages are blocked. • Calls to shared extensions, shared lines, and hunt groups may be answered by other users but will not ring your phone. You can use star codes for this feature.
2 Using Basic Phone Functions Enabling or Disabling Call Waiting Enabling or Disabling Call Waiting When you are on a call, Call Waiting notifies you of an incoming call by playing a tone during the active call and displaying a status message. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal. Instead, the call is forwarded to the specified Call Forward Busy/No Answer destination. You also can use star codes for this feature.
2 Using Basic Phone Functions Picking Up a Call for Another Extension Picking Up a Call for Another Extension You can pick up a call that is ringing at another extension. You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this feature is available only by using the star codes.
2 Using Basic Phone Functions Parking a Call Parking a Call You can “park” a call on a designated line so that it can be picked up from another phone in the office. The call is on hold until it is “unparked” or the caller hangs up. During this time, the caller will hear the call park music, if configured by your phone administrator. You can use star codes for this feature. For more information, see Using Star Codes on Cisco IP Phones, page 76.
2 Using Basic Phone Functions Parking a Call Task Instructions To unpark a call from a list of parked calls Cisco SPA525G/G2 1. Press . 2. Select Status. 3. Select Call Park Status. 4. Select the call that you want to unpark. 5. Select Parking and unparking a call by using a call Park Slot button If configured Unpark . During a call, press the feature button for the Park Slot. The call is placed on hold in the specified park slot. To unpark the call, press the Park Slot button again.
2 Using Basic Phone Functions Creating a Three-Way Conference Call Creating a Three-Way Conference Call You can easily create a three-way conference call on your phone. Task Instructions Starting a three-way conference call 1. After beginning a call with the first party, initiate the conference on your phone: • Cisco SPA301: Press • Cisco SPA501G: Press the Conference . button • Other models: Press FLASH Conf . . 2.
2 Using Basic Phone Functions Using the Phone Directories Task Instructions Leaving a conference without disconnecting the call for other parties Not available on Cisco SPA301 or Cisco SPA501G. To leave a conference call that you initiated, press Join . Your phone leaves the conference. The other two parties remain connected. Note: This feature is available on your phone only if you initiated the conference call.
2 Using Basic Phone Functions Using the Phone Directories Using Your Contact List (Personal Address Book) To open your contact list or personal address book: • Cisco SPA50xG models: Press Directory. • Cisco SPA525G/G2: Press Directory , or press and then select Directories. Next, select Personal Address Book. Dir , or press and then select Task Instructions Viewing your personal contacts Press the down-arrow or up-arrow navigation button to scroll through your contact list.
2 Using Basic Phone Functions Using the Phone Directories Task Instructions Adding or editing a personal contact Cisco SPA50xG models 1. For a new contact, scroll to New Entry, and then press Add . For an existing contact, scroll to the contact, and then press Edit . 2. Enter the Name. For more information, see Entering and Editing Characters, page 23. 3. Press the down arrow button, and then enter the Number.
2 Using Basic Phone Functions Using the Phone Directories Task Instructions Copy a contact record to create a new entry Cisco SPA50xG models 1. Scroll to the contact. 2. Press the right-arrow navigation button to view other softkeys, and then press Copy . If the Results window is active, press Cancel to return to the Directory menu. 3. With the Directory menu displayed, press Paste . 4. Edit the name, number, and ring tone as needed. (See the editing instructions in this table.) 5.
2 Using Basic Phone Functions Using the Call History Lists Using the Corporate Directories The Corporate Directory includes these sub-directories: • Internal Directory: All internal numbers, including system extensions, personal extensions, shared extensions, paging groups, and hunt groups • External Directory: External phone numbers that your phone administrator has added to the directory • Groups Directory: Shared extensions, paging groups, and hunt groups • Stations Directory: Personal extension
2 Using Basic Phone Functions Using the Call History Lists Task Instructions Choosing a list Cisco SPA525G/G2 Press , and then select Call History. Select one of these lists: 1. All Calls: All calls that were placed, received, or missed recently on this phone. 2. Missed Calls: Caller ID information for calls that rang this phone but were unanswered. 3. Received Calls: Caller ID information for the calls that were received recently on this phone. 4.
2 Using Basic Phone Functions Setting or Changing a Phone Password Setting or Changing a Phone Password You can set or change the password. When away from your phone, you can log out to prevent other personnel from accessing the directory, call history, user preferences, and other features on your phone. Not available on Cisco SPA301 or SPA501G Task Instructions Setting a password Cisco SPA50xG models 1. Press . 2. Select Set Password. 3. Enter a numeric password in the first New Password field. 4.
2 Using Basic Phone Functions Setting or Changing a Phone Password Task Instructions Logging out Cisco SPA525G/G2 1. Press . 2. Select Device Administration. 3. Select Logout. 4. When the confirmation message appears, press OK to continue, or press Cancel to remain logged in. While logged out, you can place calls, but you will be prompted for a password if you attempt to access the directory, call history, or user preferences.
2 Using Basic Phone Functions Using the Voicemail System Using the Voicemail System Your phone administrator can set up voicemail for extensions, shared lines, and hunt groups.
2 Using Basic Phone Functions Using the Voicemail System Accessing Voicemail If you have a voicemail box, you can retrieve messages from your phone or by dialing into the voicemail system from another extension or phone number. NOTE These options are available after you set up your voicemail box. See Setting Up Your Voicemail Box, page 58. Task Instructions Accessing voicemail for your primary personal extension: 1.
2 Using Basic Phone Functions Using the Voicemail System Task Instructions Accessing your voicemail Optionally, your phone administrator may set up from an external number your system so that you can retrieve your voicemail messages from an external number. For example, you may be able to call a number to be connected to an Auto Attendant that allows you to dial an extension number.
2 Using Basic Phone Functions Using the Voicemail System Option 8 Description • When pressed from the menu: Access the advanced options menu. 1 - Send a reply. 2 - Call the person who left the message. 3 - Hear the message envelope: time of receipt, phone number of caller, duration of message. * - Return to the Main Menu. 9 # • When pressed during playback: Pauses the playback. Press 8 again to resume the playback. • When pressed from the menu: Plays the previous message.
2 Using Basic Phone Functions Using the Voicemail System Options to manage your greetings and password: From the Main Menu, press 4 for setup options. Then use the following options. Press To: 1 Record your unavailable message. This greeting plays when the phone is not answered within a specified time period. After stating your greeting, press #. Then press 1 to save it, press 2 to listen to it, or press 3 to record a new message. 2 Record your busy message.
3 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
3 Using Advanced Phone Features Configuring Privacy Features Configuring Privacy Features Also see Using Star Codes on Cisco IP Phones, page 76. For Cisco SPA301 and SPA501G, you can configure these features only by using the star codes. Task Instructions Blocking or allowing caller ID by using the Setup menu Cisco SPA50xG models Follow these steps to make anonymous calls. Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls. 1. Press . 2.
3 Using Advanced Phone Features Configuring Privacy Features Task Instructions Blocking or allowing anonymous calls by using the Setup menu Cisco SPA50xG models Follow these steps to block anonymous calls from ringing your phone. Any callers who are blocking their Caller IDs will receive a busy signal or a message. 1. Press . 2. Select Preferences. 3. Choose Block Anonymous Call, and then press Edit . 4. Press Y/N to choose Yes (anonymous calls are blocked) or No (anonymous calls are allowed).
3 Using Advanced Phone Features Enabling and Using Dial Assistance Enabling and Using Dial Assistance If you enable dial assistance, when you place calls, the screen will display phone numbers based on the best matched entries in the Directory and Call History lists. Not available on Cisco SPA301 or Cisco SPA501G. Task Instructions Enabling or disabling dial assistance Cisco SPA50xG models 1. Press . 2. Select Preferences. 3. Choose Dial Assistance, and then press Edit . 4.
3 Using Advanced Phone Features Creating and Using Personal Speed Dials Creating and Using Personal Speed Dials Your phone administrator may have configured speed dials on your phone. You also can configure your own personal speed dials. NOTE Allowed digits depend on the internal dial plan. You cannot use a digit that functions as a one-digit extension number or as a steering digit to select an outside line.
3 Using Advanced Phone Features Creating and Using Personal Speed Dials Task Instructions Creating a numeric speed dial 1. Press . 2. Select the Speed Dial option. 3. Scroll to an unused entry or to choose an existing speed dial. 4. Press Edit . 5. Enter the number to assign to the speed dial. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.) 6.
3 Using Advanced Phone Features Adjusting Your Display Screen Adjusting Your Display Screen Not available on Cisco SPA301 or Cisco SPA501G You can adjust the contrast and the backlight timer for your phone’s display screen. Task Instructions Adjusting the contrast Cisco SPA50xG models 1. Press 2. Select LCD Contrast. 3. Use the navigation button to adjust the screen contrast. Pressing the left-arrow navigation button decreases the contrast.
3 Using Advanced Phone Features Adjusting Your Display Screen Task Instructions Adjusting the backlight timer Cisco SPA50xG models The screen backlight turns off after a specified period of inactivity. You can adjust this setting. 1. Press . 2. Select Preferences. 3. Scroll to Back Light Timer, and then press Edit . 4. Press Option repeatedly until the desired setting appears. The choices are 10 seconds, 20 seconds, 30 seconds, or AlwaysOn, and Off. Cisco SPA525G/G2 5. Press OK 6.
3 Using Advanced Phone Features Adjusting Your Display Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. The screen saver is disabled by default. Task Instructions Enabling or disabling your screen saver Cisco SPA50xG models 1. Press . 2. Select Screen Saver Mode. 3. Scroll to Enable Screen Saver, and then press Edit . 4.
3 Using Advanced Phone Features Adjusting Your Display Screen Task Instructions Setting the timer for the screen saver (if enabled Cisco SPA525G/G2 1. Press . 2. Select User Preferences. 3. Select Screen Preferences. 4. Scroll to Screen Saver Settings. 5. Press the right-arrow navigation button to open the Screen Saver Settings menu. 6. Press the down-arrow navigation button to select Trigger Interval (sec). 7. Enter the time, in seconds, to wait before the screen saver starts. 8. Press Save .
3 Using Advanced Phone Features Adjusting Your Display Screen Task Instructions Adjusting the screen saver display (if enabled) Cisco SPA50xG models 1. Press . 2. Select Screen Saver Mode. 3. Scroll to Screen Saver Icon, and then press Edit . 4. Press Option repeatedly to display the options: • Background Picture: Displays a message, “Press any key to unlock your phone.” • Station Time: Displays the primary extension number. the time, and the Background Picture message.
3 Using Advanced Phone Features Adjusting Your Display Screen Task Instructions Adjusting the screen saver display (if enabled) Cisco SPA525G/G2 1. Press . 2. Select User Preferences. 3. Select Screen Preferences. 4. Scroll to Screen Saver Settings. 5. Press the right-arrow navigation button to open the Screen Saver Settings menu. 6. Press the right-arrow navigation button to view the available options for the screen saver type. • Clock: Displays the date and time.
3 Using Advanced Phone Features Customizing the Ring Tones for Your Extensions Customizing the Ring Tones for Your Extensions Not available on Cisco SPA301 or Cisco SPA501G You can choose a different ring tone for each extension of your phone NOTE For information about customizing the ring tones for your contacts, see Using Your Contact List (Personal Address Book), page 51. Task Instructions Changing a ring tone Cisco SPA50xG models 1. Press . 2. Select Ring Tone. 3.
3 Using Advanced Phone Features Using Star Codes on Cisco IP Phones Using Star Codes on Cisco IP Phones You can use “star codes” to access phone supplementary services. Choose a star code from a list on the phone screen, or enter the star code manually. Choosing a star code from a list: • Cisco SPA50xG models (except 501G): Press the right-arrow navigation button until *code appears. Press *code . Press the down-arrow navigation button to select a star code. Then press Dial .
3 Using Advanced Phone Features Using Star Codes on Cisco IP Phones Enter: To do this: Notes *37 Pick up a ringing call from Not available on Cisco SPA301 or Cisco a list of calls. SPA501G A list of ringing calls will appear on the screen. Scroll to the call that you want to pick up, and then press Dial . When the call information appears, press Dial to confirm. Press Cancel if you do not want to pick up the call. *38 Park a call.
3 Using Advanced Phone Features Using Star Codes on Cisco IP Phones Enter: To do this: Notes *70 Disable call waiting for a single call. When entering the star code, also enter the phone number that you want to call. Then press Dial . Call waiting is disabled for the duration of the call. *71 Enable call waiting for a single call. If a new call is received during an active call, a tone plays. When entering the star code, also enter the phone number that you want to call. Then press Dial .
Using Advanced Phone Features Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G 3 Enter: To do this: Notes *98 Perform a blind transfer. You will be prompted on the screen (or with a tone on Cisco SPA301 and Cisco SPA501G). Enter an extension or a phone number. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.
3 Using Advanced Phone Features Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network Number Option 150 Recites the phone software version. 160 Recites the primary DNS server address. 170 Recites the HTTP port on which the web server listens. Defaults to 80. 180 Recites the IP multicast address. 220 Recites the method of call control (SIP or SPCP). 87778 Restore the phone’s user settings to the default. (Clears all user settings such as speed dials.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 3 STEP 4 In the Wi-Fi field, confirm that there is check mark to indicate that Wi-Fi is On. If the check mark does not appear, press the left-arrow or right-arrow navigation button to enter a check mark in the field. STEP 5 Select Wireless Profile. The display should show that the phone is connected the wireless voice network.
3 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone • Import your mobile phone address book to your Cisco SPA 525G2 personal address book. • Use your Cisco SPA 525G2 as a “handsfree device” for your mobile phone. NOTE Not all mobile phones support this function. For information about compatible Bluetooth-enabled mobile phones, visit the Cisco Small Business support community (http://www.cisco.
3 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Initiating Pairing from the Cisco SPA 525G2 STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth” section on page 82. STEP 2 Press . STEP 3 Scroll to User Preferences and press Select STEP 4 Scroll to Bluetooth Configuration and press . Select .
3 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Initiating Pairing from Your Bluetooth-Enabled Mobile Phone NOTE The procedure varies depending on your phone model. You must turn Bluetooth on, and you may need to configure a separate setting to make your mobile phone discoverable by other devices. The following example uses an Apple iPhone. Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone.
3 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone • Blue icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to a headset. • Green icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to a mobile phone. To verify the mobile phone configuration: STEP 1 On the Cisco SPA 525G2, press . STEP 2 Scroll to User Preferences and press Select STEP 3 Scroll to Bluetooth Configuration and press . Select .
3 Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone Making a Mobile Phone Call Using Your Cisco SPA 525G2 When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your mobile phone, but the audio is present on the Cisco SPA 525G2 and the call control is done using the Cisco SPA 525G2, unless you switch back to your mobile phone.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 3 Receiving Mobile Phone Calls Using the Cisco SPA 525G2 If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2. Use one of the following methods: • Press • Press the flashing line button associated with your mobile phone. • Lift the handset. • Press Answer Ignore to connect to the call. to ignore the call.
Using Advanced Phone Features Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 3 The display bubble shows the following information: • Battery indicator: Shows the battery life left on your mobile phone. • Signal strength: Shows the signal strength for your mobile phone. • Network (optional): May show the phone network for your mobile phone.
3 Using Advanced Phone Features Changing the System Time Settings Changing the System Time Settings In most cases, the Unified Communications system time settings are controlled by a network time server. However, if the Unified Communications system is not connected to the Internet or if the time server is not reachable, you can set the system clock from any Cisco IP phone in the system. Be aware that this manual setting will be lost if the Unified Communications system loses power.
3 Using Advanced Phone Features Changing the System Time Settings Task Instructions Cisco SPA525 and Cisco SPA525G 1. Press . 2. Select Device Administration. 3. Select Date/Time. 4. Move the cursor to Set Current Time Manually. Press the right-arrow navigation button. 5. In the table, press the up or down navigation button to move up or down in the list. Press the right or left navigation button to move to a different field. 6. After entering the year, month, day, hour, and minute, press Save . 7.
A Using an Analog Phone with the Cisco UC320W This appendix contains information about using an analog phone within the Unified Communications System. The primary purpose of an analog phone is to allow emergency calls if the system becomes available due to a power loss. It also can be used to place and receive calls and is ideal for use as a hot phone (for more information, see Using a Hot Phone, page 35).
A Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog Phones Task Instructions Creating a conference call Call the first party. Press the hook flash button, and then call the other party. Press the hook flash again to join all parties in a conference call. Handling multiple calls If you receive a second call during an active call, press the hook flash button. The first call is placed on hold, and the other call is answered.
A Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog Phones Enter: To do this: Notes *66 Enable Call Back. The phone will repeatedly dial a busy number until the called party rings or answers. The phone then alerts you that the call has gone through. If you make a call that receives busy tone or goes to voicemail, hang up your phone and then lift the receiver and enter this star code.
A Using an Analog Phone with the Cisco UC320W Using Star Codes for Special Features on Analog Phones Enter: To do this: Notes *87 Disable anonymous call blocking. *96 Page an extension or paging group. After you enter the star code, a tone plays. Enter the extension that you want to page. Note: If a phone is not set up to auto-answer pages, the call will ring as a normal voice call. *98 Perform a blind transfer. During an active call, press the hook flash button to place the call on hold.
B Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of your IP phone. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Product Documentation Cisco SPA500 Series IP Phones www.cisco.com/go/spa500phones SPA300 Series Phones www.cisco.com/go/300phones Cisco Small Business Cisco Small Business Home www.cisco.
