USER GUIDE Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G
Contents Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business IP Phones 8 Caring for Your Phone Understanding Your Phone Lines and Buttons 8 9 Softkey Buttons 11 Using Keypad Shortcuts 13 Using the Cisco Attendant Console Changing the Cisco SPA500DS Attendant Console Display Chapter 2: Installing Your Phone 14 14 16 Before You Begin 17 Phone Connections 17 Connecting the Handset 18 Installing the Desk Stand or Wall Mount (Optional) 19 Reverse the
Contents Chapter 3: Using Basic Call Management Functions 27 Managing the Audio Source and Volume 28 Adjusting Call Volume 28 Adjusting the Ringer Volume 28 Using Mute 28 Using the Speakerphone 28 Using the Headset with Your IP Phone 28 Switching Between the Handset, Headset, or Speakerphone During a Call 29 Sending Audio to the Speaker and Handset 29 Choosing Your Preferred Audio Device 29 Answering or Placing a Call 30 Answering a Call 30 Placing a Call 30 Redialing a Call 31
Contents Setting Do Not Disturb 38 Enabling Do Not Disturb 38 Disabling Do Not Disturb 39 Setting Call Waiting 39 Picking Up a Call 40 Parking a Call 41 Placing a Three-Way Conference Call 42 Conferencing a Held Call with an Active Call Using the Phone Directories 43 43 Using Your Personal Directory 44 Using the Corporate Directory 45 Using the Call History Lists 45 Setting or Changing a Phone Password 46 Accessing Voicemail 47 Chapter 4: Using Advanced Phone Features Configurin
Contents Customizing Your IP Phone Screen 55 Changing the IP Phone Screen Contrast 55 Changing the Screen Backlight Settings 55 Configuring the Phone Screen Saver 56 Turning on the Screen Saver 57 Using Ring Tones Changing Your Ring Tone Configuring Date and Time Setting Your Phone’s Date and Time 58 58 58 58 Using Star Codes 59 Using the Interactive Voice Response Menu on the Cisco SPA501G 61 Advanced Procedures for Technical Support Personnel 63 Rebooting Your Phone Chapter 5: Using
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections: • About This Document, page 6 • Overview of the Cisco Small Business IP Phones, page 8 • Understanding Your Phone Lines and Buttons, page 9 • Using the Cisco Attendant Console, page 14 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone.
Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones include traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset, or a speaker.
1 Getting Started Understanding Your Phone Lines and Buttons Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar, but might vary. Figure 1 SPA509G Phone Components Numbered objects in Figure 1 described in the following table. # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting indicator Displays solid red when you have a new voice mail message. Blinks red during an incoming call.
1 Getting Started Understanding Your Phone Lines and Buttons # Phone Feature Description 4 Line keys Indicates phone line status. (Not available on the Cisco SPA502G or Cisco SPA512G.) When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (flashing): Line is on hold or there is an inbound call. Orange: Line is unregistered (cannot be used).
1 Getting Started Understanding Your Phone Lines and Buttons # Phone Feature Description 9 Setup button Press to access a menu to configure features and preferences (such as your directory, status, and speed dials), access your call history, set up functions (such as call forwarding), and provide phone status information. For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that allows you to perform tasks such as getting the IP address of the phone.
1 Getting Started Understanding Your Phone Lines and Buttons Button Function << or >> Move left or right through an entry without deleting characters. activ Activates screen saver mode. add Add an entry. bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) cancel Cancels any changes you have made. (Press before ok or save.) cfwd Forwards all calls coming to your phone to a specified number.
1 Getting Started Understanding Your Phone Lines and Buttons Button Function pickup Answers a call ringing on another extension by entering the extension number. phold Puts a call on hold on an active shared line. redial Displays a list of recently dialed numbers. resume Resumes a call that is on hold. save Saves your changes. select Selects the highlighted item on the IP phone screen. starcode Allows you to enter a star code. See “Using Star Codes,” on page 59.
Getting Started Using the Cisco Attendant Console 1 The IP address is displayed on the Network screen. NOTE Menus and options vary depending on phone model. Using the Cisco Attendant Console The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided.
1 Getting Started Using the Cisco Attendant Console You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone: STEP 1 Press the Setup button. STEP 2 Scroll to Att. Cons. Preferences and press select. STEP 3 Choose Font Size or Contrast from the menu and press edit: • To change the font size, press option to switch between 10 and 12 point font.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your system administrator (if applicable) that the network is ready for the phone. Read the safety notices, and make sure you have all the phone parts and documentation. ! CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked AUX is reserved for connection with the Cisco Attendant Console. It is not for use as a telephone line port or IP device connection.
2 Installing Your Phone Connecting the Handset Numbered objects in Figure 1 are described in the following table. # Description 1 Auxiliary port. (For use only with the Cisco Attendant Console.) 2 Upper slots. 3 Lower slots. 4 PC port. 5 Network (switch) port. 6 Cable run. 7 Handset port. 8 Power port. (Use only with a Cisco PA100 power adapter.) Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the device.
Installing Your Phone Installing the Desk Stand or Wall Mount (Optional) 2 Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a Cisco SPA500S or SPA500DS attendant console, attach the console before attaching the desk stand. To mount the phone to the wall, you must use the MB100 wall mount bracket kit (available separately).
2 Installing Your Phone Connecting the Power STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Connecting the Power The Cisco 500 Series IP phones do not ship with power supplies. If you are not using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for each phone.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network The phone can be connected to the network by using a Cat5e or higher Ethernet cable or through a wireless network connection. Connecting Your Phone to the Wired Network To connect the phone by using an Ethernet cable: STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port marked “SW.” STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.
2 Installing Your Phone Connecting a PC to Your Phone Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly. To connect a PC to your phone: STEP 1 To provide network access to a PC, connect one end of a Cat5e or higher Ethernet cable (not provided) to the PC port on the back of the phone body. See Figure 1.
2 Installing Your Phone Verifying Phone Startup • Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone: Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then Initializing Network. All of the lights on the phone flash.
2 Installing Your Phone Updating Your Phone Firmware On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up the handset or pressing the speakerphone button. If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still do not see the display, contact your phone administrator or Internet Telephony Service Provider (ITSP).
Installing Your Phone Updating Your Phone Firmware 2 STEP 3 Scroll to Software Version. The firmware version number is displayed. Cisco SPA501G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. The firmware version is recited. Download the Firmware from Cisco Go to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter the phone model number (for example, SPA504G) in the Software Search box. Save the firmware to your desktop.
Installing Your Phone Updating Your Phone Firmware 2 Update the Firmware on the Phone To update the firmware on the phone: STEP 1 Download the updated firmware onto your PC. NOTE If you are in a VPN connection, you might need to disconnect from the network before proceeding so that your PC can communicate directly with your phone for the upgrade. STEP 2 Run the executable file for the firmware upgrade (for example, double click spa50x-30x-7-4-9c.exe). A message regarding upgrading your phone displays.
3 Using Basic Call Management Functions This chapter provides instructions on using your basic phone functions.
Using Basic Call Management Functions Managing the Audio Source and Volume 3 Managing the Audio Source and Volume Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save. (Not available for the Cisco SPA501G.
Using Basic Call Management Functions Managing the Audio Source and Volume 3 Switching Between the Handset, Headset, or Speakerphone During a Call The headset, handset, or speaker phone can be used during a call, but only one of these devices at a time can be used. The handset can be on hook when using the speakerphone or headset. If switching from the handset to the speakerphone, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook.
Using Basic Call Management Functions Answering or Placing a Call 3 STEP 4 Press save. Answering or Placing a Call You can answer, place, or redial a call. Answering a Call To answer a call: • Pick up the receiver. • Press Speaker. • Press Headset. • Press an (optionally) configured blinking red line button. (Not applicable to the Cisco SPA502G or Cisco SPA512G.
Using Basic Call Management Functions Putting a Call on Hold 3 Redialing a Call To redial the last number on a Cisco SPA501G, press the Redial button. To redial another number from a history list on all phones except the Cisco SPA501G: STEP 1 Press the redial softkey and select the desired number from the Redial list. Or press the Setup button, select Call History, select the desired call history list, and highlight the desired number.
Using Basic Call Management Functions Ending a Call 3 Ending a Call To end a call, do one of the following: • If you are using the handset, hang up. • If you are using the speakerphone, press Speaker. • If you are using a headset, either press Headset (wired) or replace the handset (wireless). Transferring Calls You can perform types of transfers: • Attended—Call the person to whom you are transferring the call and speak to them before transferring the call.
Using Basic Call Management Functions Transferring Calls 3 If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, use the delChar, clear, or cancel key to make your changes before the call is transferred. (Not available for the Cisco SPA502G.) STEP 3 Press xfer after the phone begins to ring, or at any time after the phone is answered. To perform an attended transfer for the Cisco SPA501G: STEP 1 During an active call, press Transfer.
Using Basic Call Management Functions Managing Missed Calls 3 Managing Missed Calls When enabled, the IP phone screen on your IP phone notifies you if a call came in that was unanswered. (Not available for the Cisco SPA501G.) To view and return a missed call: • If the IP phone screen shows a missed call, press the lcr softkey to return the missed call. Press the miss softkey to view a list of missed calls, select a call, and press dial.
Using Basic Call Management Functions Forwarding Calls 3 Forwarding Calls You can forward all calls, forward calls when the phone is busy, or forward calls to a phone when there is no answer. For the Cisco SPA501G, you can only use the IP phone Web interface or Call Forward All Star Code to set call forwarding. Forwarding All Calls You can forward all incoming calls to another number. For example, your voice mailbox, another extension, or an outside line.
Using Basic Call Management Functions Forwarding Calls 3 Forwarding Calls When Your Phone is Busy You can forward all incoming calls to another number when your phone is busy. For example, forward calls to voice mail, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required to complete the call. Call Forward Busy Star Code Press *90 and enter the number to where all calls should be forwarded. Enter *91 to deactivate call forward busy.
Using Basic Call Management Functions Forwarding Calls 3 STEP 3 Enter vm for voice mail, or dial the number to where the call should be forwarded. STEP 4 Press ok. STEP 5 Press save. Setting the Call Forwarding Delay Interval Sets a delay interval that must elapse before the call is forwarded because there is no answer at your phone. The delay timer is ignored when the Call Forward No Answer value is blank. On the Cisco SPA501G, the delay interval is set by using the web configuration utility.
Using Basic Call Management Functions Setting Do Not Disturb 3 Call Forward Deactivation by using Star Codes Enter *73 to deactivate call forwarding all. Enter *91 to deactivate call forward busy. Enter *93 to deactivate call forward no answer. Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers can be immediately routed to voice mail.
Using Basic Call Management Functions Setting Call Waiting 3 STEP 5 Press save. Disabling Do Not Disturb Do Not Disturb Softkey To deactivate Do Not Disturb, press the -dnd softkey. Do Not Disturb Deactivation by using the Star Code Enter *79 to deactivate Do Not Disturb. Do Not Disturb Deactivation by using Setup You can also deactivate Do Not Disturb by pressing the Setup button and selecting Preferences > Do Not Disturb.
Using Basic Call Management Functions Picking Up a Call 3 STEP 6 Press save. Call Waiting by using the Star Code Enter *56 to activate call waiting. Enter *71 before dialing a number to activate call waiting during that call. Call Waiting Deactivation by using the Star Code Enter *57 to deactivate call waiting. Enter *72 before dialing a number to deactivate call waiting for that call. Picking Up a Call You can pick up a call that is ringing at another extension.
Using Basic Call Management Functions Parking a Call 3 To pick up a call ringing at a specific extension by using the softkey: STEP 1 Press the pickup softkey. STEP 2 Enter the extension number of the phone from which you are picking up the call and press dial. STEP 3 Press dial again. Parking a Call You can park a call on a designated line so that another person in your company can pick up the call. The call is active until it is unparked or the caller hangs up. (Not available for the Cisco SPA501G.
Using Basic Call Management Functions Placing a Three-Way Conference Call 3 STEP 3 Press dial. The call is picked up on your phone. To view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP 2 Select Call Park Status. STEP 3 Choose the parked call you want to retrieve and press unpark. Placing a Three-Way Conference Call You can start conference calls by: • calling both numbers and pressing the conf softkey.
Using Basic Call Management Functions Using the Phone Directories 3 STEP 3 Press the Conference button again. All three parties are connected in the conference call. When you hang up, the all parties are disconnected. Conferencing a Held Call with an Active Call If you have a call on hold and an active call, you can create a conference call that includes the active call and the call on hold (except on the Cisco SPA501G). With an active call and one or more calls on hold, press the confLx softkey.
Using Basic Call Management Functions Using the Phone Directories 3 Using Your Personal Directory To access the Phone Directory, press the dir softkey, or press the Setup button and select Directory. You can also view and edit the directory from your PC using the web configuration utility. See the “Using Your Personal Directory” section on page 73. To add a new entry to the directory: STEP 1 In the Directory screen, when New Entry is selected, press the add softkey.
Using Basic Call Management Functions Using the Call History Lists 3 Using the Corporate Directory Depending on your Internet Telephony Service Provider or corporate network setup, you might not have a corporate directory available to you. To use the corporate directory: STEP 1 Press the dir softkey, or press the Setup button and select Directory. STEP 2 Select Corporate Directory. STEP 3 Choose an entry and press the dial softkey. Press cancel to exit.
Using Basic Call Management Functions Setting or Changing a Phone Password 3 STEP 3 Select the Call History list you want to view. Available Call History lists are: • Redial List—Shows the last 60 numbers dialed from your phone. • Answered Calls—Shows the caller ID of the last 60 answered calls. • Missed Calls—Shows the last 60 missed calls. To dial a number from one of the Call History lists, choose the call and press dial.
Using Basic Call Management Functions Accessing Voicemail 3 STEP 3 Enter a numeric password. Enter the same password again to verify the accuracy. STEP 4 Press save. Accessing Voicemail To access voicemail, press the Messages button on your phone. Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Configuring Privacy and Security 4 Configuring Privacy and Security Blocking Caller ID You can block Caller ID from your phone so that your phone number does not appear to the person you call. Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Block Caller ID and press edit. STEP 4 Press y/n to choose yes (enable) or no (disable). STEP 5 Press ok. STEP 6 Press save. Using the star code: Press *67 before dialing the number.
Using Advanced Phone Features Configuring Privacy and Security 4 STEP 6 Press save. Using the star code: Press *77. Anonymous call rejection will be enabled until you enter *87. Using Secure Call With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before attempting to enable Secure Call, verify with your phone service provider that Secure Call is available. Using the Setup button (not applicable to Cisco SPA501G): STEP 1 Press the Setup button.
Using Advanced Phone Features Enabling and Using Dial Assistance 4 Enabling and Using Dial Assistance If you enable dial assistance, when you place calls, the display shows phone numbers based on the best matched entries from the Directory and Call History lists. You can call a number on the matched entries list. (Not available for the Cisco SPA501G.) To enable dial assistance: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Dial Preferences and press edit.
Using Advanced Phone Features Creating Speed Dials 4 You can create and edit speed dials using your PC and the web configuration utility. NOTE For the Cisco SPA501G, create speed dials by using the web configuration utility. See “Setting Voice User Parameters,” on page 70. Creating Speed Dials on Unused Line Buttons STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays. STEP 2 Enter the name for the speed dial.
Using Advanced Phone Features Using the Paging Feature 4 Using Speed Dials Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G: To call one of your configured speed dial numbers, either: • Open a phone line and press the number on the phone keypad for the speed dial, then press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial.
Using Advanced Phone Features Monitoring and Accessing Another Phone 4 Configuring Auto Answer To configure your phone to auto answer pages: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Auto Answer Page and press edit. STEP 4 Press y/n to choose yes (enable) or no (disable). STEP 5 Press ok. STEP 6 Press save.
Using Advanced Phone Features Customizing Your IP Phone Screen 4 Customizing Your IP Phone Screen You can customize the appearance of the IP phone screen (except on the Cisco SPA501G). Changing the IP Phone Screen Contrast You can also change your IP phone screen contrast from your PC using the web configuration utility. To adjust the contrast of the IP phone screen: STEP 1 Press the Setup button. STEP 2 Scroll to LCD Contrast and press the Select softkey.
Using Advanced Phone Features Customizing Your IP Phone Screen 4 STEP 5 Press ok. STEP 6 Press save. Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the web configuration utility. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Select Screen Saver Mode.
Using Advanced Phone Features Customizing Your IP Phone Screen 4 To change your screen saver picture: STEP 1 In Screen Saver Mode, choose Screen Saver Icon and press edit. STEP 2 Press option multiple times to display the choices available until the one you want is displayed. Options are: • Background Picture—Displays your phone’s background picture. • Station Time—Overlays the phone’s station ID and time onto the picture. • Lock—Overlays a lock graphic onto the picture.
Using Advanced Phone Features Using Ring Tones 4 Using Ring Tones Each extension of your phone can have a different ring tone. You can also create your own ring tones (except on the Cisco SPA501G). Changing Your Ring Tone To change a ring tone: STEP 1 Press the Setup button. STEP 2 Select Ring Tone. STEP 3 Choose the extension for which to choose a ring tone and press change. STEP 4 Scroll through the ring tones and press play to play the highlighted ring tone.
4 Using Advanced Phone Features Using Star Codes You can set just one of these choices, if necessary. Using Star Codes Your IP phone can support numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling. Following is a list of commonly-used star codes.
4 Using Advanced Phone Features Using Star Codes Code Definition 68 Unblock Caller ID. See Blocking Caller ID, page 49. 69 Calls the last number that called your phone. 70 Deactivate call waiting for a single call. See Setting Call Waiting, page 39. 71 Activate call waiting for a single call. See Setting Call Waiting, page 39. 72 Activate Call Forward All. See Forwarding Calls, page 35. 73 Deactivate Call Forward All. See Forwarding Calls, page 35. 77 Activate anonymous call blocking.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the Cisco SPA501G 4 Using the Interactive Voice Response Menu on the Cisco SPA501G The Cisco SPA501G provides an interactive voice response menu. You can enter options and receive information about the phone and its operation. To access the IVR: STEP 1 Press the Setup button. Enter the IVR option by pressing the numbers of the option, then press #. Some menus require entering of further information or numbers.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the Cisco SPA501G Number Option 73738 Restore the phone to the factory default software and settings. 4 Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. 87778 Restore the phone’s user settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Number Option 7932 Enable or disable the web server. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. 723646 Enable or disables access to the administrative (admin) login on the web interface. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel • Restart: Restarts your phone. • Factory Reset: Resets your phone to the factory default settings. 4 ! CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. It is also possible that your phone extension will change. • Custom Reset: Resets your phone to the latest customization profiles.
5 Using the Phone Web User Interface Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the web configuration utility.
Using the Phone Web User Interface Logging in to the Phone Web User Interface 5 Logging in to the Phone Web User Interface To log into the web configuration utility: STEP 1 Get the IP address of your phone: Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA512G, Cisco SPA514G: a. Press the Setup button. b. Scroll to network and press select. c. Scroll to view Current IP. This is the IP address of your phone. Cisco SPA501G: a. Press the Setup button. b. Enter 110, then press #.
Using the Phone Web User Interface Logging in to the Phone Web User Interface • Personal Directory—Personal address book. • Attendant Console Status—Information about Cisco SPA500S or SPA500DS Attendant Consoles, if installed. 5 Making the Web Configuration Utility Viewable and Writable To view the phone parameters by using the web configuration utility, the configuration profile must be enabled.
5 Using the Phone Web User Interface Setting Voice System Parameters STEP 5 To save your change, press Save. Saving the Configuration Profile Click Submit All Changes when you have finished modifying the fields in the web configuration utility to update the configuration profile. The phone is rebooted and the changes are applied.
5 Using the Phone Web User Interface Setting Voice Phone Parameters Setting Voice Phone Parameters The voice phone parameters control the screen saver. The table identifies and describes the parameters in the Phone tab. Parameter Description Screen Saver Enable Choose yes from the drop-down menu to enable the phone screen saver. Choose no to disable the screen saver. Screen Saver Wait Enter the number of seconds that must elapse before the phone goes into screen saver mode.
5 Using the Phone Web User Interface Setting Voice User Parameters Setting Voice User Parameters The voice User parameters control the phone user options, such as caller ID and speed dial numbers. The table identifies and describes the parameters in the User tab. Parameter Description Cfwd Setting Choose yes from the drop-down menu to enable call forwarding. Choose no to disable the feature. Cfwd All Dest Enter the target phone number to where all calls are forwarded.
5 Using the Phone Web User Interface Setting Voice User Parameters Parameter Description Block ANC Setting Choose yes from the drop-down menu to block anonymous callers. Choose no to disable the feature. Blocking anonymous calls prevents a call with an unknown Caller ID from ringing your phone. For example, if a caller set their phone to not display their Caller ID, the call is considered anonymous. These callers receive a busy signal or message.
5 Using the Phone Web User Interface Viewing Call History Lists Parameter Description Alert Tone Off Choose yes from the drop-down menu to disable the alert tone sounded when a text message is received on the phone. Choose no to enable the alert tone. Ringer Volume Speaker Volume Headset Volume Headset Volume Enter a volume between 1 and 10, with 1 being the lowest level. Handset Version Handset Version—Administrator can change the handset version manually.
Using the Phone Web User Interface Using Your Personal Directory 5 Click the tab for each list to view it. Using Your Personal Directory Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory. The Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, and Cisco SPA509G support up to 100 entries. The Cisco SPA512G and Cisco SPA514G support up to 150 entries. (Not available for the Cisco SPA501G.
5 Using the Phone Web User Interface Viewing Attendant Console Status Viewing Attendant Console Status The SPA500S or SPA500DS user parameters are displayed in the Attendant Console Status window. The table identifies and describes the values in the Attendant Console Status tab. Parameter Description Unit Enable Yes indicates the unit is enabled. No indicates it is disabled. Unit Online Yes indicates the unit is connected. No indicates it is not connected.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Regulatory Compliance and Safety Information for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones http://www.cisco.com/en/US/docs/ voice_ip_comm/csbpipp/ip_phones/ regulatory_compliance/guide/ rcsi_500_series.pdf Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Copyright © 2009-2012 Cisco Systems, Inc. All rights reserved.
