LINKSYS ONE COMMUNICATIONS SOLUTION Customer Premises Equipment Administration Guide Release 2.
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Linksys One Communications Solution Contents Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1 Welcome VARs! About this Guide 1 1 Chapter 2: Using the Linksys One Portal - - - - - - - - - - - - - - - - -3 Understanding the Linksys One Portal Where are Passwords Set? Accessing the Linksys One Portal Getting Online Help 3 4 4 5 Chapter 3: Configuring Your System - - - - - - - - - - - - - - - - - - -6 Chapter 4: Viewing System Information - - - - - - - - - - - - - - - - -8 Viewing B
Linksys One Communications Solution Configuring FXS Devices Viewing Phone Devices Viewing Application Device Status Defining Groups Defining Roles Defining Dialing Patterns Configuring Site Settings Setting Site Options Defining Auto Attendant Hours Defining Auto Attendant Days Configuring Email Managing Users Assigning Names to Users Assigning Users to Groups Assigning Users to Roles Assigning Permissions to Users Assigning SNR to Users Assigning Assistants to Users Forwarding Calls Assigning Trunks to Us
Linksys One Communications Solution Chapter 8: Managing Data Devices - - - - - - - - - - - - - - - - - - 94 Viewing the Status of Data Devices Pinging a Data Device Adding DNS Names for Static IP Devices Allowing Access to Network Services Exposing a Network Device as a DMZ Host Using the Services Router Advanced Interface 94 95 95 96 98 98 Chapter 9: Using the VAR View Screens - - - - - - - - - - - - - - - 100 Changing the Services Router Connectivity Settings Viewing the Maintenance Status Backing up a
Linksys One Communications Solution Device Commands Showing Details Showing Syslogs Chapter 12: Viewing Site Status 124 125 126 - - - - - - - - - - - - - - - - - - -128 WAN Status Device Status VPN Status SVR Download Status 128 129 131 131 Appendix A: Where Can I Find More Information? - - - - - - - - - - -132 Linksys One Documents Linksys One Ready Documents Linksys Partner Connection Portal How to Become a Linksys Connected Partner How to Access the Linksys Partner Connection Portal 132 136 137 1
Linksys One Communications Solution Chapter 1 Welcome to Linksys One Thank you for choosing Linksys One, a complete, affordable, easy-to-install communications solution for small businesses. Linksys One delivers telephones, data networking, applications, and the Internet through one high-speed connection from a Hosted Service Provider (HSP). The system provides IP-based voice and data services with built-in security, reliability and premium call quality.
Linksys One Communications Solution Chapter 4 "Viewing System Information" describes the contents of the Info screen on the Linksys One Portal. The Info screen shows the Brand, Account, and SVR information. • Chapter 5 "Managing Accounts" describes the contents of the Accounts screen on the Linksys One Portal which includes information on managing Administrator accounts. • Chapter 6 "Using the Phone Application" describes the contents of the Phone Application screen on the Linksys One Portal.
Linksys One Communications Solution Chapter 2 Using the Linksys One Portal Administering the Linksys One communications solution is easy! Although most system settings are already set for you, you can use the web-based Linksys One Portal to customize settings for your customer’s site, users, and network. The Linksys One Portal can be accessed locally or remotely to customize all CPE voice features and a subset of CPE data features.
Linksys One Communications Solution 2 Where are Passwords Set? Passwords for the different login levels are set as follows: User—User passwords are set by the user. The default user password is “3” (steering digit) plus “extension number.” For example, if the extension is 700, then the default password is 3700. Once users log into the to the Portal, they are prompted to change their password; it is recommended that users change their default password for security reasons.
Linksys One Communications Solution After successful login, the main screen appears. Chapter 2 Getting Online Help For the Phone application, each page in the Linksys One Portal includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the Help button to display help for that page.
Linksys One Communications Solution 3 Configuring Your System Chapter If you are configuring your Linksys One system for the first time, you can use the following steps to ensure optimal operation. Here you will configure users, define hours of operation, set up voicemail, configure devices, and assign passwords. To Configure Linksys One 1. Configure steering digits and the site caller ID using the Install > Dialing screen. Refer to ”Defining Dialing Patterns” section on page 29. 2.
Linksys One Communications Solution Chapter 3 ”Configuring Call Forward Options” section on page 84 and ”Defining System Voicemail Boxes” section on page 80. 4. (Optional) Change the time for the nightly maintenance window in the Site > Settings screen. Refer to ”Configuring Site Settings” section on page 32. 5. Set AutoAttendant Days and Hours in the Site > AA Days and Site > AA Hours screens.
Linksys One Communications Solution 4 Viewing System Information Chapter The Info screen shows the Brand, Account, and Services Router information. This information is display-only; no changes can be made here. TIP: Before logging in, the Info screen is also available from the Admin, Install, or Support roles. Viewing Brand Information The Brand Information area shows the name of the brand and the logo that displays on the phones at the customer’s site.
Linksys One Communications Solution Chapter 5 Managing Accounts The Accounts screens allows you to reset a user or system password and manage administration accounts. This tab contains three functions: Reset User Password, Manage Admin Accounts, and Manage System Passwords.
Linksys One Communications Solution 5 3. Click Reset Password. The password for the user changes to its default setting. Managing Admin Accounts Chapter The Manage Admin Accounts screen allows you to change a password for an existing Admin account, create a new Admin account, or delete an Admin account. This screen is available only when logged in as Install or Support. To change an Admin password: 1. Click Accounts > Manage Admin Accounts. 2.
Linksys One Communications Solution Chapter 5 4. Retype the password in the Confirm Password area. TIP: The password is case-sensitive and can be any combination of letters and numbers. Special characters such as “!” and “&” cannot be used. 5. Click Create Account. Managing System Passwords The Manage System Passwords screen allows you to reset or change a password for the Auto Attendant or system voicemail boxes. This screen is only available when logged in as Admin level and above.
Linksys One Communications Solution 6 Using the Phone Application Chapter The Phone Application allows you to manage the Linksys One phones, devices, and user settings.
Linksys One Communications Solution Chapter 6 When do my changes take effect? Depending on the type of change, some changes take effect immediately when you click Commit while others require the phone or system to restart before they take effect. After you commit a change, click Changes Pending or System Changes Pending to see which changes are not yet active and the time they will take effect.
Linksys One Communications Solution 6 Understanding Visual Cues on the Phone Application Screens 14 Chapter Graphical elements are used in the windows to indicate various items in the application. Click Key on the Home tab to display a description how items, colors, and visual cues are used.
Linksys One Communications Solution Chapter 6 Setting Install Time Configuration The Install tab in the Phone Application lets you configure trunks, devices, applications, groups, and roles for your customer’s site. You can also configure dialing settings for the user’s phones.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Outbound screen. Description IP Trunks The IP trunks assigned to this site by the Service Node. These are automatically downloaded to the site and updated during the maintenance window. Type The type of IP trunk. There are two types of IP trunks: DID and non-DID. A Direct Inward Dial (DID) number is an externally reachable number that can be assigned as a primary extension.
Linksys One Communications Solution Chapter 6 To change Tx and Rx Gain settings: 1. In the Tx or Rx Gain setting area, click the Up or Down button ( transmit or receive gain value. ) to change the 2. Click Commit. Configuring FXO Devices The FXO Devices screen allows you to see the status of the FXO devices, such as voice gateways, that are connected to your Services Router. This screen also allows you to specify a label for each FXO device and assign trunks to ports.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the FXO Devices screen. Description IP The Internet Protocol (IP) address of the device. MAC The Media Access Control (MAC) address is the unique identifier for the device. This number is also printed on the device. Initialization The status of the initialization process. Last Started The time since the system was last started.
Linksys One Communications Solution Chapter 6 Configuring FXS Devices The FXS Devices screen allows you to see the status of the FXS devices connected to your Services Router. You can also assign the port usage of each port on the FXS device. An FXS device (Foreign Exchange Station) or port on an FXS device, allows an analog telephony device, such as a phone handset or fax machine to be connected. The FXS device provides dial tone and ring voltage to the analog telephony device.
Linksys One Communications Solution 6 Description MAC The Media Access Control (MAC) address is the unique identifier for the device. This number is also printed on the device. Initialization The status of the initialization process. Last Started The time since the FXS device was last started. Chapter Field To assign the port usage of an FXS port: 1. Click the FXS device port drop down button ( ) on the port that you want to change. 2. Select a port usage of the port. 3. Click Commit.
Linksys One Communications Solution Chapter 6 Phones that are not registered with the Services Router appear with red text in the IP/MAC line. You can delete a removed, or defective, phone from this screen by clicking the options ( ) button and selecting Delete. Refer to the following table for a description of the information displayed in the Phone Devices screen. Field Description IP The Internet Protocol (IP) address of the device.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Applications Devices screen. Description Location The physical location of the application device. This is only a text label used to specify its location. IP The Internet Protocol (IP) address of the device. MAC The Media Access Control (MAC) address is the unique identifier for the device. This number is also printed on the device.
Linksys One Communications Solution Chapter 6 Defining Groups The Define Groups screen allows you to create or modify groups into which you can place users. For example, you may categorize your users into groups such as “Sales” or “Support.” Changes to this screen require a system restart before they take effect. A Group is an extension that is created for the purpose of sharing calls among devices. An incoming call rings simultaneously on all devices in the group. All devices show the call state.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Define Groups screen. Description Group Name Name assigned to the group.
Linksys One Communications Solution Chapter 6 To create a new group: 1. Click Add Group. 2. Type a name for the group in the Group Name area. 3. Click Commit. To delete a group: 1. Click the Delete button next to the group you want to delete. 2. Click Commit. To enable and configure a Group Extension: 1. In the Group Extension area, click the Enable checkbox ( ). 2. Click the more button ( phone for this group. ) and select the number of buttons to allocate to each user's 3.
Linksys One Communications Solution Defining Roles NOTE: The Operator role is included by default and cannot be deleted. Users are assigned to roles in the Users > Role Assignments screen. 26 Chapter 6: Using the Phone Application Setting Install Time Configuration 6 Chapter The Define Roles screen allows you to create or modify roles into which you can place users. For example, you may categorize your users into a role such as “Operators.
Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the Define Roles screen. Field Description Role Name Name assigned to the role.
Linksys One Communications Solution 6 To create a new role: 1. Click Add Role. Chapter 2. Type a name for the group in the Role Name area. 3. Click Commit. To delete a role: 1. Click the Delete button next to the role you want to delete. 2. Click Commit. To enable and configure a role: 1. In the Role Extension area, click the Enable checkbox ( ). 2. Click the more button ( phone for this role. ) and select the number of buttons to allocate to each user's 3.
Linksys One Communications Solution Chapter 6 Defining Dialing Patterns The Dialing screen allows you to specify a default Calling Line Identification (CLID) for the site, enable Auto Attendant after hours forwarding, and assign steering digits.
Linksys One Communications Solution 6 Chapter NOTE: The site CLID is over-ridden if a different CLID is assigned to a role in the Install > Define Roles screen, if a group in the Install > Define Groups screen, or if Private CLID is enabled for the user in the Users > Permissions screen. TIP: Normally, Site CLID cannot be assigned to a user’s extension.
Linksys One Communications Solution Chapter 6 Field Description Pattern Dialing pattern for each Steering digit. Each “X” in this column can be any valid digit. Function Name of the action, or function, that is assigned to a steering digit. Note: The function objects are shown in two different sizes: short and long. The long objects cannot be assigned to digit 0, but the short objects can be assigned to any digits including 0. Here is an example of the (short) Operator function: .
Linksys One Communications Solution 6 To change the assignment of a function to a different steering digit: 1. Locate a function that you want to assign to another steering digit. Chapter 2. For each function that you want to assign, drag its move icon ( ) to the circular target ( ) for the new steering digit. NOTE: If a steering digit already contains a function, drag its move icon ( ) anywhere on the target area and the new function replaces the existing function.
Linksys One Communications Solution Chapter 6 Setting Site Options The Settings screen allows you to change the Music on Hold, change the time that the Maintenance window occurs, assign an after-hours Auto Attendant (AA) forwarding number, and enter comments about the site.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Site screen. Description Select music on hold for external lines Select the music that outside callers hear when they are placed on hold. The change will affect any subsequent calls placed on hold. Maintenance Window Once a day, the Services Router checks for changes that are waiting to be made to the phone system.
Linksys One Communications Solution Chapter 6 Field Description Auto Attendant After Hours Forwarding Transfer Number The Auto Attendant After Hours Forwarding Transfer Number area allows you to assign an after-hours AA forwarding number. An after hours call is forwarded to both this number and to the operator. If no number is entered in this field, the call is forwarded to the operator.
Linksys One Communications Solution 6 To assign an after-hours AA forwarding number: 1. Ensure that the Auto Attendant After Hours Forwarding option is checked ( ) in the Install > Dialing screen. Chapter 2. Enter a valid phone number in the Auto Attendant After Hours Forwarding Transfer Number area. NOTE: A steering digit must precede the AA Forwarding number.
Linksys One Communications Solution Chapter 6 Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time interval. In this screen, you can also customize labels for the type of days. The labels you enter here appear in the Site > Auto Attendant Days screen.
Linksys One Communications Solution 6 To customize type of days labels: 1. Type a new label in the label area. Chapter 2. Click Commit. After configuring hours for each type of day, configure the days to use them on the Auto Attendant Days screen. To set Auto Attendant hours: 1. Check the boxes for the times that you want the Auto Attendant to answer calls with the main greeting. If you leave a box unchecked, the Auto Attendant plays the closed greeting for that time interval. 2.
Linksys One Communications Solution Chapter 6 You configure the specific hours for “regular” and “closed” and other day types on the Site > Auto Attendant Hours screen. Refer to the following table for a description of the information displayed in the Auto Attendant Days screen. Field Description Days of the Week and Day Type This vertical column lists the days of the week (Monday through Sunday) and the custom days. You can add more custom dates to this column.
Linksys One Communications Solution Description Add Day This button allows you to add a custom day (a holiday for example) to the schedule. Delete This button enables you to delete a custom date that you have added. If you have not added any custom dates, this button is not visible. 6 Chapter Field To add a day: 1. Click Add Day. A new day appears in the list. 2. Click the Calendar button ( ) and select a date. 3.
Linksys One Communications Solution Email Config screen allows you to specify email options which enable the delivery of email through servers that might otherwise block email service from your Linksys One system.
Linksys One Communications Solution 6 After you have configured an email account, you can send a test message to ensure that the email settings are correct. Description Use Email Account On Type of email account to use. Note: The options below this field vary depending on the type of account chosen; possible options are described below. Host Name Name of the email server. SMTP Port Number SMTP server port number. The default port value is 25.
Linksys One Communications Solution Chapter 6 To send a test email: 1. Enter a valid email in the box next to the Send Test Email To button. 2. Click Send Test Email To. Managing Users The screens in the Users tab allow you configure numerous settings for the users of your system. You can add, delete, and change names; configure user’s roles and groups; authorize phone usage features (permissions), assign assistants, DIDs, trunks, extensions, and devices.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the User Directory screen. Description First Name and Last Name The name of the user that is associated with an extension and used in the Auto Attendant’s directory (for a user to be in the Auto Attendant directory, they should have their name recorded in the voice recording), Local Directory on the users’s phone screen, and that appears as the caller ID for internal calls.
Linksys One Communications Solution Chapter 6 To unlist a number from the AA and phone directories: 1. Click the Unlisted checkbox. A check ( ) appears in the checkbox. 2. Click Commit. Assigning Users to Groups The Group Assignments screen allows you to assign a user to a group; a user can be assigned to multiple groups. Groups are defined and enabled in the Install > Define Groups screen. With the Filter Users feature you can view users by name, extension type, device type, group, or role.
Linksys One Communications Solution 6 To assign a user to a group: 1. Click a checkbox ( ) in each group that you want the user to belong. Chapter 2. Click Commit. NOTE: Group buttons are automatically assigned to available consecutive buttons on the user’s phone. If button space is not available on the user's phone, the user template must be adjusted using the Individual > User Templates screen. NOTE: Buttons are only assigned if enabled for the group in the Install > Define Groups screen.
Linksys One Communications Solution operator, then Sam's phone will ring first. If Sam does not answer the call, then Joe's phone will ring; if Joe does not answer the call, then Terry's phone will ring. Chapter 6 With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter. NOTE: FXS devices cannot be assigned to a role; this is indicated by a “Not Allowed” banner.
Linksys One Communications Solution 6 To assign a role and priority level to a user: 1. Click a checkbox ( ) corresponding to the user in a role. A priority box opens for the user and a priority value is automatically assigned to the user. Chapter 2. If necessary, assign a priority to the user by clicking on the up-down button ( ), or by entering a numeric value in the priority box. As priority values are changed for one user, the priority values of other users in the role automatically change. 3.
Linksys One Communications Solution Chapter 6 Assigning Permissions to Users The Permissions screen allows you to enable or disable features and to specify feature access and classes of service for a user. Classes of service allow, or restrict, access to specific network services such as long distance, premium content, and international numbers. With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Permissions screen. Description User Name of the user as defined in the User Directory. Has DID Indicates whether or not this user's phone number is a DID number (Y for yes, and N for no). Chapter Field Rules for Permissions The following rules apply to the permissions specified in this screen.
Linksys One Communications Solution Chapter 6 Auto-Answer Pages One-to-one paging can be enabled or disabled by selecting or unselecting the Auto-Answer Pages checkbox. Allow Offsite Calls Allows offsite calling when “Allow Offsite Calls” checkbox is selected. NOTE: Users who are assigned an FXS phone are not allowed to forward calls offsite. If user does NOT have “Allow Offsite Calls” permission (checkbox disabled): • The SNR permission checkbox is disabled and cleared.
Linksys One Communications Solution 6 then his or her cell phone will ring at the same time that someone calls the user's number. The incoming call is routed to the phone that answers first. Chapter With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter. NOTE: FXS devices cannot be authorized for SNR; this is indicated by a “Not Allowed” banner.
Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the SNR screen. Field Description User Name and extension of the user as defined in the User Directory. Authorize Allows this user to access the SNR feature. If this option is unchecked, then the Enable and Target fields are disabled, and any existing number is cleared.
Linksys One Communications Solution 6 To enable SNR for a user: 1. For each user, click an Enable checkbox ( ). Chapter 2. Enter an appropriate steering digit and SNR number. 3. Click Commit. NOTE: SNR and Mobility buttons are automatically assigned to vacant buttons on the user's phone. If the buttons are not available on the user's phone, the user template must be adjusted using the Individual > User Templates screen.
Linksys One Communications Solution Chapter 6 Assigning Assistants to Users The Assistants screen allows you to assign an assistant to a user. When assistants are assigned to users, three personal extension buttons and the mailbox button for each associated user become available on the assistant’s phone (if buttons are available). With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Assistants screen. Description User Name and extension of the user as defined in the User Directory. Assistant Name of the assistant assigned to the user. Chapter Field To assign an assistant to a user: 1. For each user, click the more button ( ). A list of available assistants appear. 2. Select an available assistant. 3. Click Commit.
Linksys One Communications Solution Chapter 6 Forwarding Calls The Call Forwards screen allows you to specify call forward options for users. You can also change the number of rings that occur before the call is forwarded. For “Call Forward Busy or No Answer” calls, you can specify the number of rings before forwarding the call. With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Call Forwards screen. Description Call Forward Always You can use the Call Forward Always setting to forward all calls to one of the following destinations: • Auto Attendant. All incoming calls are forwarded to the Auto Attendant. • Personal Voicemail. All incoming calls are forwarded to personal voicemail. • Group. All incoming calls are forwarded to group extensions.
Linksys One Communications Solution Chapter 6 Field Description Call Forward Busy or No Answer This option determines whether calls routed to a user are forwarded elsewhere if the extension is busy or if there is no answer. You can use the Call Forward Busy or No Answer setting to forward busy or unanswered calls to one of the following destinations: • Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered. • Auto Attendant.
Linksys One Communications Solution 6 To change the Call Forward Busy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many rings occur before the call is forwarded. Chapter 2. Under the Target column, click the options button ( ) and select a call forward destination. If you select the “Extension of” or “External” option, a text box appears in which you can enter a number.
Linksys One Communications Solution Chapter 6 With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter. Notice that a DID trunk object is notched edge on its right side, and a non-DID trunk object is square on its edge. Also notice that there are two types of slots into which the DID and non-DID trunk objects are placed: those with a notched edge and those with a square edge.
Linksys One Communications Solution 6 be inserted into the square-edged slots. This mechanism ensures that only DID trunks are assigned as “Assigned Trunk/Extension” numbers. Refer to the following table for a description of the information displayed in the Inbound Trunks screen. Field Description User Name and extension of the user as defined in the User Directory. Assigned Trunk/ Extension The trunk or extension assigned to the user.
Linksys One Communications Solution To assign a DID trunk to an Assigned Trunk/Extension: 1. Drag the move icon ( ) of a DID trunk object anywhere inside a Assigned Trunk/ Extension slot. Chapter 6 NOTE: When dragging objects to a slot, ensure that the top of the mouse pointer (finger tip) is inside the destination slot. 2. Click Commit. To assign an Extension number to an Assigned Trunk/Extension (internally reachable number only): 1.
Linksys One Communications Solution 6 Assigning Devices Chapter The Device Assignments screen allows you to assign a device to a user. Devices are identified by their MAC address, a unique number that is assigned to the device by the manufacturer. The MAC address is written on the device, usually on the bottom. With the Filter Users feature you can view users by name, extension type, device type, group, or role. Click the filter button ( ) to select a filter.
Linksys One Communications Solution Chapter 6 There are two ways that you can change device assignments: with the move icon ( ), or with the right or left direction icons ( or ). You can also use a combination of both methods when moving devices. To change device assignments using the move icon: 1. Locate a device that you want to change. 2. Drag the move icon ( ) of a device on either the Available column or the Device column.
Linksys One Communications Solution 6 Changing User Settings 66 Chapter The User Settings page allows you to change the first and last name assigned to a user’s phone or voice gateway, view and change a user’s phone settings including Call Forward Always, and Call Forward Busy or No Answer. You can also enable voicemail box messages to be sent to an e-mail address and configure Single Number Reach (SNR).
Linksys One Communications Solution Chapter 6 NOTE: For SNR enabled users, 4 rings will be added to the number of rings set in this screen. This is to allow extra time for the SNR target to answer the call before the call is forwarded. Refer to the following table for a description of the information displayed in the User Settings screen. Field or Button User Description The User area allows you to select a user to edit.
Linksys One Communications Solution Field or Button You can use the Call Forward Always setting to forward all calls to one of the following destinations: • Auto Attendant. All incoming calls are forwarded to the Auto Attendant. • Personal Voicemail. All incoming calls are forwarded to personal voicemail. • Group. All incoming calls are forwarded to group extensions. There can be multiple groups. • Role. All incoming calls are forwarded to role extensions. There can be multiple roles. • Operators.
Linksys One Communications Solution Field or Button Chapter 6 Call Forward Busy or No Answer Setting Description You can use the Call Forward Busy or No Answer setting to forward busy or unanswered calls to one of the following destinations: • Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered. • Auto Attendant. Busy or unanswered calls are forwarded to the Auto Attendant. • Personal Voicemail.
Linksys One Communications Solution 6 To unlist a user from directory listings: • Click the Unlisted checkbox so a check appears ( ). Chapter To change Call Forward Always settings: 1. Click the Enable checkbox ( ). 2. Click the target button ( ) and choose a Call Forward Always target. If necessary, enter additional extension or external number information. 3. Click Commit. To Forward Busy or No Answer calls: 1.
Linksys One Communications Solution Chapter 6 NOTE: The Voicemail to email forwarding options area is not available if the system uses external voicemail or if the user does not have a personal voicemail box (as with a user who is assigned to an FXS device). To forward voicemail box messages to e-mail: 1. Click the Email Enable checkbox ( ). 2. Enter an e-mail address in the Email Address area. NOTE: Multiple e-mail addresses can be entered in the Email Address area.
Linksys One Communications Solution 6 available if SNR is not authorized for this user on the Users > SNR or Users > Permissions screen. Chapter NOTE: The SNR feature is not available for FXS devices. Enable Enables SNR for this user. This checkbox is mirrored on the Users > SNR screen and on the Call Forwarding / SNR task for this user’s phone. A target for the call must be specified as defined below. Target Steering digit and phone number of the SNR destination.
Linksys One Communications Solution Chapter 6 Changing User Templates The User Template screen allows you to customize the phone and AutoDial features that are available on the user’s phone.
Linksys One Communications Solution 6 This screen is divided into two areas: the Template area and the Available area. The Template area (located on the left side) shows the current phone and AutoDial feature button assignments. Chapter NOTE: The alternating colors in the template indicate left and right side buttons. The Available area (located on the right side) shows the phone and AutoDial features that are available but not currently in use.
Linksys One Communications Solution Chapter 6 Feature Function Surveillance Enables the surveillance application (optional). Transfer Enables the user to transfer a call to another destination. Voicemail Enables the user to access voicemail. Using Move Icons You can move and reorder the phone and AutoDial features on your button template as described below. To move an available phone or AutoDial feature to your button template: 1. Locate a phone or AutoDial feature in the Available area. 2.
Linksys One Communications Solution 6 To reorder the button assignments in your button template: 1. Locate a phone or AutoDial feature in your button template. Chapter 2. Drag the AutoDial or phone feature, using its move icon ( ), so that the top of the mouse pointer (finger tip) falls anywhere on the desired unused template button location . 3. Click Commit. Using Direction Icons You can also move a phone or AutoDial features by clicking the right or left direction icons ( or ).
Linksys One Communications Solution Chapter 6 To edit AutoDial features: 1. Click the Name side of the AutoDial feature and enter a name. 2. Click the Number side of the AutoDial feature and enter a phone number. 3. Click Commit. Printing the Template You can print the template from your browser window using Adobe® Reader® software. Download Adobe Reader from http://www.adobe.com/products/acrobat/readstep2.html. To print your button template: 1. Click the Print Template button.
Linksys One Communications Solution 6 Viewing Group Information Chapter The Groups screen allows you to quickly see relevant information on each group in the system. This screen is informational only; nothing can be changed on this screen. Refer to the following table for a description of the information displayed in the Groups screen. Field Description Group Name Name and extension of the group as defined in Install > Define Groups. User Count Number of users in each group.
Linksys One Communications Solution Chapter 6 Viewing Role Information The Roles screen allows you to quickly see relevant information for each role in the system. This screen is informational only; nothing can be changed on this screen. Refer to the following table for a description of the information displayed in the Roles screen. Field Description Role Name Name and extension of the group as defined in Install > Define Roles. User Count Number of users in each role.
Linksys One Communications Solution 6 Defining System Voicemail Boxes Chapter For groups and roles, the Voicemail Boxes screen allows you to enable the voicemail to email forwarding feature. NOTE: The Voicemail Boxes tab is not shown for systems that have external voicemail. Voicemail box e-mail messages are sent as WAV files. Various e-mail options can be assigned to each voicemail box as described in the table below.
Linksys One Communications Solution Chapter 6 Voicemail Box Option Action Voicemail attached When a voicemail message arrives, a notification e-mail with the attached voicemail is sent to the specified e-mail addresses. Voicemail attached and move VM message to “Saved” When a voicemail message arrives, a notification e-mail with attached voicemail is sent to the specified e-mail addresses, plus the voicemail message is moved from New Messages to Saved Messages.
Linksys One Communications Solution 6 Assigning Inbound Trunks to Call Targets Notice that DID trunk objects have rounded edges on their right side, and non-DID trunk objects have square edges on theirs. Also notice that there are two types of slots into which the DID and non-DID trunk objects are placed: those with rounded edges and those with square edges. DID trunk objects can be placed into either type of slot, but non-DID trunk objects can only be inserted into the square-edged slots.
Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the Inbound Trunks screen. Field Description Call Target Name of the call target. Assigned Trunk Default extension for the group. Note: Only a DID trunk can be assigned as an Assigned Trunk. For customers using only local trunks, this column is not available. Additional Forwarded Trunks Trunks that are forwarded to the extension in the “Assigned Trunk” column.
Linksys One Communications Solution 6 To assign a trunk to an Auto Attendant: 1. Drag the move icon ( ) of a trunk object into the Auto Attendant column. Chapter 2. Click Commit. Configuring Call Forward Options The Call Forwards screen allows you to specify call forward options for specific call targets. For “Call Forward Busy or No Answer” calls, you can specify the number of rings before forwarding and the call.
Linksys One Communications Solution Chapter 6 Refer to the following table for a description of the information displayed in the Call Forwards screen. Field Description Call Forward Always You can use the Call Forward Always setting to forward all calls to one of the following destinations: • Auto Attendant. All incoming calls are forwarded to the Auto Attendant. • VM: Group/Role. All incoming calls are forwarded to the Group or Role voicemail. • Group.
Linksys One Communications Solution Description Call Forward Busy or No Answer This option determines whether calls routed to a user are forwarded elsewhere if the extension is busy or if there is no answer. You can use the Call Forward Busy or No Answer setting to forward busy or unanswered calls to one of the following destinations: • Never. Busy or unanswered calls are not forwarded. All phones with this setting will continue to ring until they are answered. • Auto Attendant.
Linksys One Communications Solution Chapter 6 To change the Call Forward Busy or No Answer settings: 1. Under the # Rings column, click the options button ( ) for a user and select the number of rings. This specifies how many rings occur before the call is forwarded. 2. Under the Target column, click the options button ( ) and select a call forward destination. If you select the “Extension of” or “External” option, a text box appears in which you can enter a number.
Linksys One Communications Solution 6 Refer to the following table for a description of the information displayed in the Inbound Trunks screen. Description Call on Trunk Number assigned to the trunk. Trunk Type Type of trunk. Choices are IP DID or local trunk. Are Currently Forwarded To Call forward Always settings as defined in the following screens: • Users > Call Forwards • Individual > User Settings • Call Targets > Call Forwards Will Ring Destination of an incoming call on the trunk.
Linksys One Communications Solution Chapter 7 Viewing the Surveillance Application The Linksys One system provides video surveillance capabilities when equipped with an APP1000 Application Server Appliance and a Linksys Business Series PVC2300 camera. A new tab, Surveillance, automatically appears on the Linksys One Administration interface when the surveillance application is installed.
Linksys One Communications Solution 7 To view the Surveillance application from the Administration interface, the web browser client must be connected to the same subnet (LAN) as the Services Router and the user must be logged in as described in the ”Accessing the Linksys One Portal” section on page 4. Chapter NOTE: The Surveillance tab will not appear if the application is not running or if you are not logged in as described above.
Linksys One Communications Solution 3. Click Add. The camera is added to My Cameras. Chapter 7 Removing a Camera from the Administration Interface You can remove the camera from the Administration Interface as follows. 1. Click the Surveillance tab. 2. Click MyCameras. 3. Click a camera to remove.
Linksys One Communications Solution 7 4. Click Remove. The camera is removed from MyCameras and is listed under AvailableCameras. Chapter To Access the Camera Software You can access additional camera functionality through the software that came with the camera. 1. Click the Surveillance tab. 2. Click MyCamera.
Linksys One Communications Solution Chapter 7 3. Click a camera. 4. Click Camera Setup. A window opens showing the camera software. Refer to the documentation that came with the camera for more details regarding the camera software.
Linksys One Communications Solution 8 Managing Data Devices Chapter Data settings prevent unauthorized users from gaining access to your Linksys One network through another network. Data settings are configurable from the Data Devices tab in the Linksys One Portal.
Linksys One Communications Solution Chapter 8 Item Description MAC The Media Access Control (MAC) address is the unique identifier for the device. This number is also printed on the device. Pinging a Data Device To ping a device listed in the Status window to verify that it is communicating properly with the Services Router, click the Ping Test button. The system pings the device you selected and reports the status.
Linksys One Communications Solution 8 2. In the list of Static IP addresses, find the hostname and IP address you want to delete and click Delete. 3. Click Commit. Chapter Allowing Access to Network Services The Services Router controls access to a list of the most commonly used services and applications such as e-mail and Web hosting.
Linksys One Communications Solution Chapter 8 Port Description HTTPS Web Host (Port 443) Select the host name of the device that you want to serve secure (encrypted) Web pages. Site SSH Host (Port 22) Select the host name of the device that you want to act as a Secure Shell (SSH) server. SSH provides remote connections to the server and uses encryption for a secure connection. Site Telnet Host (Port 23) Select the host name of the device to which you want to provide telnet access.
Linksys One Communications Solution 8 Exposing a Network Device as a DMZ Host Chapter You can allow access to a network device that you want to act as a network Demilitarized Zone (DMZ) host. The DMZ is a dedicated host that receives all inbound traffic from the WAN with one exception: it does not receive traffic directed to the host servers and services configured in the Firewall Management window. A DMZ host also does not receive traffic related to LAN-side initiated connections to the Internet.
Linksys One Communications Solution Linksys Partner Connection (LPC) portal. for information on how to access the LPC portal, refer to the ”Linksys Partner Connection Portal” section on page 137. Chapter 8 CAUTION: Unauthorized changes in the Services Router Advanced interface may cause a system failure.
Linksys One Communications Solution 9 Using the VAR View Screens Chapter The VAR View screens allows you, as a Value Added Reseller (VAR), to make connectivity changes to the Services Router, view the maintenance status of your system, restore from backups, and view “snapshots” of devices in your Linksys One network.
Linksys One Communications Solution Chapter 9 To change the Services Router connectivity settings to StaticIP: 1. Click the VAR View > Install/Connectivity tab. 2. Click the StaticIP button. 3. Enter IP Address, Subnet Mask, Default Gateway, and DNS Servers information. 4. Click Commit and Reboot. To change the Services Router connectivity settings to PPPoE: 1. Click the VAR View > Install/Connectivity tab. 2. Click the PPPoE button. Enter a username and password. 3. Click Commit and Reboot.
Linksys One Communications Solution 9 Refer to the following table for a description of the information displayed in the Maintenance screen. Description Last Maintenance Started The date and time that the last maintenance operation was started on the Services Router. Last Maintenance Completed The date and time that the last maintenance operation was completed on the Services Router. Last Maintenance Status The status of the last maintenance operation that was completed on the Service Router.
Linksys One Communications Solution Chapter 9 Backing up and Restoring your Services Router You can backup your CPE database to the Service Node and restore it from a previously backed-up version. Normally, regular backups are performed during the daily maintenance window, however, you can initiate a backup at any time. The Service Node stores only the last five backups; older ones are deleted automatically.
Linksys One Communications Solution 9 This feature provides a way to manually migrate a single customer account from one Service Node to another. Chapter CAUTION: This feature should be used only under the direction of Linksys One Technical support. To change the account information of your customer: 1. Click the VAR View > SN Account tab. 2. Type a new Service Provider ID, Customer Number, and Password. 3. Click Commit and Restart.
Linksys One Communications Solution Chapter 9 Configuring Wireless The SVR200 has 802.11 wireless capabilities; you can configure wireless settings from the Configure Wireless screen. Wireless Terminology 802.11B: a wireless networking standard that specifies a maximum data transfer rate of 11Mbps and an operating frequency of 2.4GHz. 802.11G: a wireless networking standard that specifies a maximum data transfer rate of 54Mbps, an operating frequency of 2.4GHz, and backward compatibility with 802.
Linksys One Communications Solution 10 Using the Support View Screens Chapter The Support View screens allow you to view the current configuration and status values of your Linksys One system.
Linksys One Communications Solution In the Support View screens you can display information on the Services Router, devices, users, and other information. Chapter 10 NOTE: In this screen, there may be a delay between the time you click an option and the time it displays. This delay is normal behavior. Changing a Service Node Account You can change and test the Service Node account information of your customer from the Account screen. To change the account information of your customer: 1. Click Account.
Linksys One Communications Solution 10 Backing Up and Restoring Your CPE Configuration Chapter You can backup your CPE database to the Service Node and restore it from a previously backed-up version. Normally, regular backups are performed during the daily maintenance window, however, you can initiate a backup at any time. The Service Node stores only the last five backups; older ones are deleted automatically.
Linksys One Communications Solution Chapter 10 2. In the list of database backup versions, select the database version that you would like to install. 3. Click Restore to immediately install the selected backup version on the Services Router. Your system will reset which may affect your applications and services. To delete a backup from the Service Node: 1. Click the VAR View > SN Backups tab. 2. Click Delete. The backup will be removed from the Service Node. To backup immediately to the Service Node: 1.
Linksys One Communications Solution Description Lines Shows assigned customer phone numbers IPsec Tunnel for Voice Status of the IPsec tunnel Dialplan Patterns Shows the current dialplan Service Provider Description field from the default Internet Telephony Service Provider (ITSP) defined for this brand on the Service Node Data VLAN IP address of the data VLAN Site DID Prefix Root of DID numbers Site DID Mask Length Dialing format Sites List of other sites VPN Members List of VPN members
Linksys One Communications Solution Chapter 10 To view device snapshots: 1. Click Snapshots. 2. Choose the IP address for the device from the Send Snapshot drop down box. 3. Type the e-mail address of the support engineer in the “to E-mail address” field. 4. Click Send.
Linksys One Communications Solution 10 Changing the Services Router Connectivity Settings Chapter By default, the Services Router automatically receives its IP address through DHCP, but it can be configured with a static IP address or Point-to-Point over Ethernet (PPPoE). The Custom option allows you to select another device for expanded connectivity. NOTE: The Connectivity settings DHCP, StaticIP, and PPPoE only apply to WAN1 port. To change the Services Router connectivity settings to DHCP: 1.
Linksys One Communications Solution Chapter 10 To change the Services Router connectivity settings to StaticIP: 1. Click Connectivity. 2. Click the StaticIP button. 3. Enter IP Address, Subnet Mask, Default Gateway, and DNS Servers information. 4. Click Commit and Reboot. To change the Services Router connectivity settings to PPPoE: 1. Click Connectivity. 2. Click the PPPoE button. Enter a username and password. 3. Click Commit and Reboot.
Linksys One Communications Solution 10 Viewing VPN Status If the Services Routers is part of a VPN mesh, the VPN Status window shows its status. Chapter To view the VPN status, click VPN Status. Refer to the following table for a description of the information displayed in the VPN Status window.
Linksys One Communications Solution Chapter 10 Displaying Services Router Information The Release Info screen displays the MAC address, IP address, status information for the Services Router, VAR, and Release information. Additionally, it includes actions for Administering the Services Router: you can clean and reinstall the current software release, clean customer information, and restart the SVR.
Linksys One Communications Solution 10 Viewing the IP Address and MAC Address Field Description MAC Displays the WAN-side MAC address of the Services Router IP Displays the WAN-side IP Address of the Services Router (manually assigned or received through DHCP) Last Started Displays the last time the Services Router was rebooted, shown in date and time VAR Info Displays the contact information for the VAR Release Version number for the call processing software running on the Services Router Ch
Linksys One Communications Solution Cleaning the Customer and Account Information from the Services Router Chapter 10 CAUTION: Clicking the Clean Customer Info and Account command will clean (delete) customer and account information from the Services Router and reset it to its default settings. This command will initiate a handshake process. To clean Customer and Account Information and restart the Services Router: • Click Clean Customer Info and Account (SVR will restart).
Linksys One Communications Solution 10 NOTE: The SYSTEM button on the SVR3000 Services Router does not reboot the Services Router. Chapter Viewing the Maintenance Status The Maintenance screen allows you to view the status of the last maintenance operation of the Services Router. This screen shows the date and time that the last maintenance was started, completed, its status, and the time that the next maintenance operation will begin. You can also force the maintenance operation to start immediately.
Linksys One Communications Solution Chapter 10 Field Description Last Maintenance Status The status of the last maintenance operation that was completed on the Service Router. Next Maintenance The time that the next maintenance operation will be performed on the Services Router. To view the maintenance status of the Services Router: • Click Maintenance. To immediately the start maintenance operation on the Services Router: 1. Click Maintenance. 2. Click Start Maintenance.
Linksys One Communications Solution 10 Viewing Phone Device Data 120 Chapter The options under Phone Devices allows you to view various databases used for User, Lines, Devices, and Call Targets. This information may be useful in troubleshooting the Linksys One system.
Linksys One Communications Solution Chapter 11 Viewing Linksys One-Ready Devices The Linksys One Devices screen allows you to view any Linksys One-ready devices that are attached to the Linksys One system. NOTE: Each Linksys One Ready device has its own interface and suite of documentation. For details on how to install and administer a Linksys One Ready product, go to www.linksys.com and search for the product name or model number.
Linksys One Communications Solution 11 device, simply click on the device in the list. Click the Refresh button to refresh the list of devices. Chapter The health of an attached device is color-coded as follows: Color Description Green The device is communicating with the server. Red The device is not communicating with the server. Yellow The device is performing maintenance with the server and not fully operational. Purple The device is missing.
Linksys One Communications Solution Chapter 11 Device Info Screen The Device Info screen shows various types of information about the selected device. This information is defined as follows: Device Information Description Class The class of the device. For example, “switch” represents an ethernet switch and “NAS” represents a network attached storage device. Serial Number The serial number of the device. Software Version The software version of the software running on the device.
Linksys One Communications Solution 11 Device Commands Chapter The Device Commands area allows you to change the password, change the hostname, reboot the device, or restore the device to its default values. To change a device password: 1. Click on the device to change. 2. Type a new password in the password area. 3. Click changePassword. The device password is changed to the new password. To change the hostname: 1. Click on the device to change. 2. Type a new hostname in the hostName area. 3.
Linksys One Communications Solution 11 Showing Details Chapter The Show_Details command allows you to view the web-based interface of a device. TIP: To find out more information about a selected device, refer to the documentation provided with the device. Many devices provide on-line help in its interface.
Linksys One Communications Solution 11 To view the web-based interface of a device: 1. Click on a device. Chapter 2. Click Show_Details. A new tab appears on the top of the window showing the name of the device. NOTE: The device tab times out after 10 minutes of non-use. To view the device details again, click Hide_details, and then click Show_Details, or close your browser and re-connect. 3. Click on the tab to view the web-based interface.
Linksys One Communications Solution Chapter 11 To view the syslogs for a device: 1. Click on a device. 2. Click Show_Syslogs. A tab appears on the top of the window showing the syslogs of the device, if syslogs exist. 3. Click on the tab to view the syslogs for the device. NOTE: To remove the syslog tab, click the Hide_Syslog button in Device Info window of the device.
Linksys One Communications Solution 12 Viewing Site Status Chapter The Site Status screen allows you to quickly view the WAN, device, VPN, and SVR download status. These sections help you to view the site status: • ”WAN Status” section on page 128 • ”Device Status” section on page 129 • ”VPN Status” section on page 131 • ”SVR Download Status” section on page 131 WAN Status The WAN Status icon shows the status of the WAN and how much traffic has been transmitted and received.
Linksys One Communications Solution The WAN status icon is color-coded as follows: Chapter 12 Color Description Green WAN is working properly Red WAN is not working properly Yellow DNS failure or ping gateway failure To view received and transmitted data: • Click on the triangle next to the WAN Status icon. The WAN Status area expands showing received and transmitted data. Device Status The Device Status area graphically shows the status of the devices in the Linksys One system.
Linksys One Communications Solution 12 The status of the devices are shown graphically. The status icons are defined as follows: Description Chapter Status Icon The CPE is polling the Service Node to determine if it needs to download a new software image. A new software image is being downloaded from the Service Node. DHCP negotiations are taking place. Software is being transferred from the Services Router to a phone or other device. The phone or device is negotiating handshake information.
Linksys One Communications Solution 12 VPN Status Chapter The VPN Status area shows the status of the VPN connection. The VPN status icon is color-coded as follows: Color Description Green Fully connected Grey No members to query Yellow Cannot reach members SVR Download Status The SVR Download Status area provides textual messages from the last time that a software image was downloaded to the Services Router.
Linksys One Communications Solution A Where Can I Find More Information? Appendix All Linksys One documentation is available to Linksys One Service Providers and VARs through the Linksys Partner Connection Program. See ”Linksys Partner Connection Portal,” on page 137 for more information. In Release 2.0, we introducing an auto-generated, customized phone Quick Reference Guide that users can display and print from their Linksys One Portal User Settings page.
Linksys One Communications Solution Appendix A Document Description Audience and Availability Linksys One CPE Design Guide Covers solution design guidelines for the Linksys One solution at the customer premises, including solution features, dial plan, broadband access requirements, network storage, telephony architecture, localization, LAN design, emergency services calling, supported CPE and other design considerations and caveats.
Linksys One Communications Solution Description Audience and Availability Service Node Recover and Restore Guide Documents procedures for recovering and restoring hardware and software components for all models of the Cisco Service Node for Linksys One, including the Service Node database. Audience: Service Provider technical staff responsible for maintaining the Cisco Service Node for Linksys One. Availability: Available on the Linksys Partner Connection portal for Service Providers (requires login).
Linksys One Communications Solution A Document Description Audience and Availability Appendix Linksys One CPE Installation and Administration Quick Installation Guides Quick installation guides for each Linksys One and Linksys Oneready CPE component, including phones, voice gateways, Services Routers and switches. Audience: Qualified Value Added Reseller (VAR) installers. Availability: Printed and shipped in the box with all Linksys One and Linksys One-ready components Also available on Linksys.
Linksys One Communications Solution Document Description A Audience and Availability Linksys One IP Phone User Documentation Quick installation guides for Linksys One IP phones. Audience: All Linksys One IP phone users and Qualified Linksys One VAR installers. Availability: Printed and shipped in the box with all Linksys One IP phones. Also available on Linksys.com and the Linksys Partner Connection portal (requires login).
Linksys One Communications Solution Appendix A Linksys Partner Connection Portal Linksys One Service Providers and VARs have access to documentation, technical support, marketing and sales information through the Linksys Partner Connection Program. How to Become a Linksys Connected Partner To apply for membership in the Linksys Partner Connection Program: 1. Direct your Web browser to www.linksys.com. 2.
Linksys One Communications Solution B Linksys One Contact Information Appendix Visit Linksys One online for information on the latest products and product updates at: http://www.linksysone.com Can't find information about a product you want to buy on the web? Do you want to know more about networking with Linksys One products? For pre-sales product questions call: 800-487-2409 If you experience problems with any Linksys One product at any time, contact your Value Added Reseller (VAR).
Linksys One Communications Solution Appendix C Troubleshooting The Linksys One Communications Solution is designed to eliminate the installation and maintenance complexities usually associated with the Internet and voice over the Internet Protocol (VoIP) equipment.
Linksys One Communications Solution C 1. Power-cycle your cable modem/DSL modem to restart its DHCP server. 2. Connect a Cat5 cable from the cable modem to the WAN W1 port of the Services Router. Appendix 3. Power-cycle the Services Router to perform a new DHCP request and initiate the initial handshake with the upstream Service Node.
Linksys One Communications Solution Appendix C How do I verify if the WAN is running? Press the Tasks > Support > Next menu on any phone on the Linksys One network and observe the WAN status. When does data start flowing to devices through the Services Router after a reboot? How long will it take before computers attached behind phones can use the Internet again? The Services Router is ready for data traffic when the SYSTEM LED is solid green.
Linksys One Communications Solution C The SVR3000 or SVR3500 Services Router is hot to the touch The Services Router is cooled by forced air from cooling fans. The fans draw cooler air in from one side and expel heated air out the other side. Verify that the sides of the Services Router have at least two inches of clearance in order to promote air circulation and cooling. • Verify that you can hear the Services Router’s cooling fans running. The fans are clearly audible when running at full speed.
Linksys One Communications Solution C Troubleshooting the Voice Gateway Appendix How do I determine what the Voice Gateway is doing? View the Voice Gateway’s LEDs in order to determine its status: SYSTEM LED Green when operational; red when booting or faulty. LINE LED Green when the VGA2000 is connected to the public telephone network and the line is available. Flashing green when the line is in use. Red when the line is not registered with the Services Router.
Linksys One Communications Solution C 1. Contact your local emergency services agency and tell them that you want to test a emergency call. Appendix IMPORTANT: Do not call an emergency number without the approval of your local emergency services calls agency. They may be experiencing a high volume of emergency traffic and not able to receive a test call. 2. When allowed by your local emergency services calls agency, dial the emergency number, remain on the line and speak to the operator. 3.
Linksys One Communications Solution Appendix C Troubleshooting Connected Devices During a long power failure, the Services Router lost power because the UPS ran out of capacity. The power failure is now over but the computer is not able to access the Internet. When will the Internet access be restored? Your computer will be able to access the Internet as soon as the DHCP server on the Services Router makes an IP address available to your computer and provides a route to the Internet.
Linksys One Communications Solution C Appendix 146 Appendix C: Troubleshooting Connected Devices
Linksys One Communications Solution I Index Contact Information 138 D Data Device Status 94 Data Devices 94 Default user password 4 Deleting a Static IP Address 95 Deleting Information 116 Device Commands 124 Device Info Screen 123 Device Snapshots 104, 110 Device Status 129 Dialing Patterns 29 Displaying Devices 121 DMZ Host 98 DNS Names 95 Do Not Disturb 74 Numerics Index 1-to-1 Paging 74 802.11 B/G Mixed 105 802.11B 105 802.
Linksys One Communications Solution Syslogs 126 System Configuration 6 System Requirements 3 Tab Index 13 Transfer 75 Troubleshooting 139 U Understanding the Linksys One Portal 3 User Passwords 9 Users tab 43 Using the Linksys One Portal 3 Using the Phone Application 12 Using the Services Router Advanced Interface 98 Using the Support View Screens 106 Using the VAR View Screens 100 V VAR View 100 Viewing Account Information 8 Viewing Brand Information 8 Viewing Device Snapshots 104 Viewing Linksys One-Re
Linksys One Communications Solution Index I 149
© 2007 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, Cisco Systems, Linksys, and Linksys One are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco or Linksys and any other company. (0704R) Release 2.
