Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on phone Press ( Place a call Press number. and enter a Redial a number Press . Use a headset Press ( Mute your phone Press . Hold a call Press Resume a call Press )> .
MeetMe Host a Meet-Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in your group Redial Phone Screen Icons Feature disabled Speed dial button Call State On-hook line Audio or Video Mode Off-hook line Handset in use Connected call Speakerphone in use Call Forwarding enabled Headset in use Ringing call, or a BLFm
Contents Getting Started 9 Using this Guide 9 Finding Additional Information 9 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines and Calls 19 Understanding Line and Call Icons 20 Understanding Phone Screen Features 21 Accessing the Application Menu 23 Accessing the Help System on Your Phone 23 Understanding Feature Availability 23 Understanding SIP
Switching an In-Progress Call to Another Phone 32 Transferring Calls 32 Sending a Call to a Voice Message System 33 Forwarding Calls to Another Number 33 Using Do Not Disturb 35 Making Conference Calls 36 Using Conference Features 36 Viewing or Removing Conference Participants 38 Placing or Receiving Intercom Calls 39 Advanced Call Handling 41 Speed Dialing 41 Picking Up a Redirected Call on Your Phone 42 Storing and Retrieving Parked Calls 43 Logging Out of Hunt Groups 44 Using a Shared Line 44 Understandi
Customizing the Phone Screen 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60 Accessing Voice Messages 63 Using the User Options Web Pages 64 Accessing Your User Options Web Pages 64 Configuring Features and Services on the Web 65 Using Personal Directory on the Web 65 Setting Up Speed Dials on the Web 68 Setting Up Phone Services on the Web 69 Controlling User Settings on the Web 71 Controlling
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press Review important safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your Phone, page 12.
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.
Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector. These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate telephone traffic and specific call requirements.
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An Overview of Your Phone Item 1 For more information, see...
For more information, see... Item Description 2 Paper label Allows you to identify each button with line or feature Understanding Line information. and Call Icons, page 20 3 Softkey buttons Each activates a softkey option (displayed on your phone screen). Understanding Phone Screen Features, page 21 4 Hold button Places calls on hold. Using Hold and Resume, page 30 5 Transfer button Connects a call to another number.
An Overview of Your Phone For more information, see... Item Description 14 Cisco Unified IP Phone model Shows the Cisco Unified IP Phone model number.
• Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party.
An Overview of Your Phone Icon Line or call state Description Settings menu The Settings menu is assigned to this line key. See Changing Phone Settings, page 55. Directories menu The Directories menu is assigned to this line key. See Using Call Logs and Directories, page 57. Messages menu The Messages menu is assigned to this line key. See Accessing Voice Messages, page 63. Services menu The Services menu is assigned to this line key. See Setting Up Phone Services on the Web, page 69.
1 2 5 4 182016 3 1 Date and time display Displays the current date and time. 2 Primary phone Displays the phone number (directory number) for your primary phone line. line 3 Programmable Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local button feature buttons. indicators Icons and text descriptions indicate how these buttons are configured.
An Overview of Your Phone Accessing the Application Menu Use the Applications menu to access local phone features. If you want to... Then... Access the Application menu Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the button 24, located at the top Application menu is assigned to of the left column.) Scroll through a list or menu Use the Navigation button.
Here are some details about using softkeys and line buttons to access features: Feature Softkey Line Button Label and Icon CallBack CallBack CallBack Call Forward CFwdALL Forward All Call Park Park Park Call PickUp PickUp PickUp Conference Confrn Conference Conference List ConfList Conference List Do Not Disturb DND Do Not Disturb End Call EndCall End Call Group PickUp GPickUp Group PickUp Hold Hold Hunt Group HLog Hunt Group Malicious Call Identification MCID Malicious
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, see... If you want to... Then...
Basic Call Handling For more information, see... If you want to... Then... Place a call using a billing or tracking code 1. Dial a number. Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone. Make a call from a mobile phone using Mobile Voice Access 1. Obtain your Mobile Voice Access Managing Business Calls number and End user PIN from your Using a Single Phone Number, page 50 system administrator. 2.
If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 66 Using Your Personal Address Book on the Web, page 65 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find the entry. 3. Press Dial.
Basic Call Handling If you want to... Then... For more information, see... Send a call to a voice message system Press iDivert. Sending a Call to a Voice Message System, page 33 Auto-connect calls Use AutoAnswer. Using AutoAnswer with a Headset or Speakerphone, page 54 Retrieve a parked call on another phone Use Call Park or Directed Call Park. Storing and Retrieving Parked Calls, page 43 Use your phone to answer Use Call Pickup.
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press ( EndCall. Hang up while using the speakerphone Press ). Or, to keep headset mode active, press or EndCall. Using Hold and Resume You can hold and resume calls.
Basic Call Handling • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • Your system administrator determines the duration between Hold Reversion alerts.
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a mobile phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a mobile phone to your desktop phone 1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 2.
Basic Call Handling Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressing the call on hold. • You cannot use transferring it. again places to redirect a call on hold. Press Resume to remove the call from hold before Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you. If you want to... Then...
Basic Call Handling • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain. Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.
Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.
Basic Call Handling Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls 1. From an active call, press Join. (You may need to press the more softkey to see Join.) 2. Press the green flashing line button want to include in the conference. for the call(s) that you One of the following occurs: • The calls are joined.
Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in.
Basic Call Handling Drop the last participant added to the conference While viewing the conference list, press RMLstC or Remove Last Participant. Verify that a conference call is Look for the screen. secure or icon after “Conference” on the phone Verify that a participant is calling from a secure phone Look for the phone screen. or icon beside the participant’s name on the Add more participants See Using Conference, page 36.
If you want to... Then... Place an intercom call to a preconfigured target intercom number Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking. Place an intercom call to a non-preconfigured target intercom number Press ( . Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking.
Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Press the PickUp softkey or button. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call.
Advanced Call Handling • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 46.
• Your system administrator can assign Directed Call Park buttons to available line buttons on your phone. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number. Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load.
Advanced Call Handling Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration (See Privacy, page 45 for exceptions). If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature.
Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Advanced Call Handling • Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured.
Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Then... Notify your system administrator about a suspicious or harassing call Press MCID. Your phone plays a tone and displays the message, “MCID successful.
Advanced Call Handling Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
Tips • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. • Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
Advanced Call Handling If you want to... Then... Turn on Mobile Connect from your mobile phone 1. Dial your assigned Mobile Voice access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: – All phones—Enter 2. – One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Go off-hook Lift the handset. Go on-hook Replace the handset in the cradle.
Using a Handset, Headset, and Speakerphone Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, ( ) > Settings > User Preferences > Audio Preferences > Wideband Headset. choose If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.
Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep even when you are not on a call.
Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose ( ) > Settings > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone screen brightness 1. Choose ( ) > Settings > User Preferences > Brightness. 2. To make adjustments, press the Volume button. 3. Press Save, or press Cancel. Note Change the language on your phone screen If you change the brightness setting on your phone, do not unplug the phone from its power source for at least one minute, or the brightness setting will not get saved. 1.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the ( ) > Directories. Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose ( ) > Directories > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.
If you want to... Then... Dial from a call log (while not on another call) 1. Choose Calls. ( ) > Directories > Missed Calls, Placed Calls, or Received 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4.
Using Call Logs and Directories – The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 65. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1.
Using Call Logs and Directories If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
If you want to... Then... Delete a Fast Dial code 1. Search for a Fast Dial code. 2. Highlight the listing you want and press Select. 3. Press Remove. Log out of Personal Directory 1. Choose vary). ( ) > Directories > Personal Directory (exact name can 2. Choose Logout. Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary.
Accessing Voice Messages Accessing Voice Messages To access voice messages, use the Messages button Note ( ) > Messages. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: ( ) > Messages and follow the voice instructions.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Using the User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 64.
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry. See Using Your Personal Address Book on the Web, page 65. 2. Choose User Options > Fast Dials. 3. Click Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Click a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7.
Using the User Options Web Pages If you want to... Then do this after you log in... Assign a line button for Note Fast Dial Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6.
Your system administrator can give you access to TABSynch and provide detailed instructions. Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note For help using speed-dial features, see Speed Dialing, page 41. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3.
Using the User Options Web Pages Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Using the User Options Web Pages Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save. Change the language (locale) for your User Options web pages 1.
If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save. Change the voice message indicator (lamp) setting per line 1.
Using the User Options Web Pages If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in... Create an access list 1.
Using the User Options Web Pages If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number.
Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log into your User Options web pages. See Accessing Your User Options Web Pages, page 64. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
If you... Then... For more information... Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for your someone’s behalf phone. See Using AutoAnswer with a Headset or Speakerphone, page 54. Need to make video calls Contact your system administrator for additional assistance and see the Cisco Unified VT Advantage Quick Start Guide and User Guide.
Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose ( ) > Settings > Network Configuration and select the network configuration item that you want to view. Access status data Choose ( want to view. ) > Settings > Status and select the status item that you Access phone model information Choose ( ) > Settings > Model Information.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index A call park 43 call pickup 42 Abbreviated Dialing 41, 68 call waiting 28 Address Book Synchronization Tool 67 CallBack 26 answering calls 28 calls ASCII label field support 68 answering 28 audio, quality of 14 barging 45 authenticated calls 46 blocking 35 Auto Dial 25 compared to lines 19 AutoAnswer 54 conference features for 36 ending 30 forwarding 33, 71 B handling multiple 31 barge and shared lines 44 icons for 20 maximum per line 20 BLF 46 multiple parties on 36 BLF Pickup 4
Cisco Unified Communications Manager Address Book Synchronizer 67 E Cisco Unified IP Phone EM 49 troubleshooting 81 encrypted calls 46 web-based services for 64 ending a call, options for 30 Cisco Unified Video Advantage 80 Extension Mobility 49 Cisco WebDialer 77 Client Matter Code, see CMC CMC 27, 81 F conference calls FAC 27, 81 Meet-Me 38 Fast Dials removing participants from 38 configuring from web page 66 security-level for 38 using on phone 60 viewing participants for 38 connected
Hunt groups, logging out 44 Meet-Me conferences 38 messages indicator for 55, 63 I listening to 63 icons missed calls, records of 57 for call states 20 MLPP, using 48 for lines 20 mobile connect enabling 75 idle 20 intercom line 20, 40 multiparty calls identifying in call logs 58 international call logging 26, 58, 62 viewing details of 58 multiple calls, handling 31 L mute, using 31 language (locale) settings 71 lines N and call forwarding 33, 71 and call states 20 network configuration d
description of 19 S phone screen adjusting contrast 56 secure calls 46 changing language 56 secure conferences 38 illumination setting 56 security, for calls 46 phone services configuring services, subscribing to 69 shared lines and remote-in-use icon 44 see also User Options web pages description of 44 PIN, changing 71 placed calls, records of 57 softkey buttons description of 18 placing calls, options for 25, 26 pre-dial 25 speakerphone prioritizing calls 48 answering calls with 28 priva
see also QRT U User Options web pages accessing 64 configuring features and services with 65 subscribing to phone services with 69 V voice message indicator changing setting for 71 description of 63 voice message service 63 volume for handset, headset or speakerphone 52 for phone ringer 55 W web-based services configuring 64 see also User Options web pages WebDialer 77 whisper 20 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.
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