Installation Guide for Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured) Release 4.0(5) and Later Revised March 9, 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface ix Audience and Use ix Documentation Conventions ix Cisco Unity Documentation xiii Obtaining Documentation xiii Cisco.
Contents Drive Locations for Files on a Platform Overlay 1 Server Drive Locations for Files on a Platform Overlay 2 Server Drive Locations for Files on a Platform Overlay 3 Server CHAPTER 3 Setting Up the Hardware Installing Voice Cards 2-5 2-5 2-6 3-1 3-1 Attaching Peripheral Devices and Making Connections from the Phone System CHAPTER 4 Installing the Operating System 3-5 4-1 Configuring the RAID Arrays 4-1 Using the Cisco-Provided Array-Configuration Utility 4-2 Using the Manufacturer-Provid
Contents Resetting the Account That SQL Server Services Log On As CHAPTER 6 Setting Up Exchange 5-14 6-1 Determining the Partner Exchange Server 6-2 Installing Exchange Administration Software on the Cisco Unity Server Installing Exchange 2003 Administration Software 6-2 Installing Exchange 2000 Administration Software 6-4 Installing the Latest Exchange Service Pack and Updates Extending the Active Directory Schema for Cisco Unity Creating Organizational Units and a Mailbox Store CHAPTER 7 6-2
Contents Securing the Example Administrator Account Against Toll Fraud Moving the Data Store Databases and Transaction Logs 8-18 8-18 Re-enabling Virus-Scanning and Cisco Security Agent Services Securing Cisco Unity and the Cisco Unity Server CHAPTER Installing Optional Software 9 Installing RSA SecurID 8-21 9-1 9-1 Installing Symantec pcAnywhere 9-1 Recommended Configuration for pcAnywhere Installing Other Optional Software CHAPTER 10 8-21 9-2 9-3 Setting Up Authentication for the Cisco U
Contents Starting the Cisco Unity Software APPENDIX C B-3 Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation C-1 Installing MSXML 3.0 with Service Pack 1 Installing Windows Terminal Services Installing the NNTP Service C-1 C-2 C-2 Installing Message Queuing Services 2.0 Installing Windows 2000 Service Pack 4 C-2 C-3 Installing Internet Explorer 6.
Contents Installation Guide for Cisco Unity 4.
Preface This preface contains the following sections: • Audience and Use, page ix • Documentation Conventions, page ix • Cisco Unity Documentation, page xiii • Obtaining Documentation, page xiii • Documentation Feedback, page xiv • Cisco Product Security Overview, page xiv • Obtaining Technical Assistance, page xv • Obtaining Additional Publications and Information, page xvii Audience and Use The Cisco Unity installation guide is intended for installers of a Cisco Unity system.
Preface Documentation Conventions Table 1 Cisco Unity installation guide Conventions (continued) Convention Description - Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.) (hyphen) > (right angle bracket) A right angle bracket is used to separate selections that you make: • On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.) • In the navigation bar of the Cisco Unity Administrator.
Preface Documentation Conventions Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.
Preface Documentation Conventions Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes.
Preface Cisco Unity Documentation Cisco Unity Documentation For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmap09186a0 0801179df.html. Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com.
Preface Documentation Feedback Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .
Preface Obtaining Technical Assistance A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.com/go/psirt To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://www.cisco.
Preface Obtaining Technical Assistance Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password.
Preface Obtaining Additional Publications and Information Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products.
Preface Obtaining Additional Publications and Information • Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/US/products/index.
C H A P T E R 1 Overview of Mandatory Tasks for Installing Cisco Unity Note If you are upgrading Cisco Unity, refer instead to the Cisco Unity Reconfiguration and Upgrade Guide for upgrade instructions. Use the following high-level task list to install the Cisco Unity system correctly. The tasks reference detailed instructions in the Cisco Unity installation guide, and in other Cisco Unity documentation as noted. Follow the documentation for a successful installation.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 1: Installing and Configuring the Cisco Unity Server Cisco Unity 4.0(5) or Later Configuration at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guide09186a0080421 73f.html. 2. Verify the following requirements: a. System requirements for the Cisco Unity 4.x system, including requirements for the failover feature. Refer to the applicable version of Cisco Unity System Requirements at http://www.cisco.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 2: Installing the Secondary Server for Cisco Unity Failover 11. Install any optional software. See the “Installing Optional Software” chapter. Caution Do not install Microsoft Outlook on the Cisco Unity server, or Cisco Unity may not notify subscribers of new messages. 12. Create an emergency repair disk that can be used to repair and restart Windows, if it is damaged. Refer to Windows Help. 13.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data You do most of the tasks in Part 3 by using the Cisco Unity Administrator. (For information on logging on to the Cisco Unity Administrator and on using it, refer to the “Accessing the Cisco Unity Administrator” chapter of the Cisco Unity System Administration Guide.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data 28. Test the system configuration: a. Add a single subscriber (refer to the “Creating Subscriber Accounts” chapter). b. Use the phone to log on to Cisco Unity as the test subscriber, record a voice name, and set a phone password. Hang up. c.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 4: Configuring Failover and Setting Up Networking Options (If Applicable) Part 4: Configuring Failover and Setting Up Networking Options (If Applicable) 36. Configure Cisco Unity failover. Refer to the “Configuring Cisco Unity Failover” chapter of the Cisco Unity Failover Configuration and Administration Guide, Release 4.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 801b9241.html. 37.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 6: Backing Up Cisco Unity plays additional caller information when subscribers play messages. You may also want to set up the Cisco Unity Greetings Administrator or the Cisco Unity Broadcast Message Administrator for system administrators to use. Refer to the “Cisco Unity Conversation” chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 7: Training Installation Guide for Cisco Unity 4.
C H A P T E R 2 Preparing for the Installation Note If you are installing the secondary Cisco Unity server now, skip this chapter. In this chapter, you do the following tasks in the order listed: 1. Gather the documentation and tools needed for the installation. See the “Gathering Documentation and Tools” section on page 2-1. 2. Download the software needed for the installation. See the “Downloading Software for the Installation” section on page 2-2. 3.
Chapter 2 Preparing for the Installation Downloading Software for the Installation – The Cisco Unity integration guide(s) for your phone system(s). – If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco Unity-CM TSP. – The Cisco Unity System Administration Guide. – The Cisco Unity Failover Configuration and Administration Guide, Release 4.x.
Chapter 2 Preparing for the Installation Downloading Software for the Installation Caution • Until you have installed all of the recommended service packs and updates, and, optionally, Cisco Security Agent for Cisco Unity and virus-scanning software, third-party components installed on the Cisco Unity server have significant security vulnerabilities. Do not connect the Cisco Unity server to the network to install software.
Chapter 2 Preparing for the Installation Determining the Drive Locations for Files on the Cisco Unity Server Cisco Security Agent for Cisco Unity (Optional) Cisco Security Agent for Cisco Unity is available on the Cisco Unity Crypto Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d. Refer to Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.
Chapter 2 Preparing for the Installation Determining the Drive Locations for Files on the Cisco Unity Server Note The file locations must be the same on the primary and secondary Cisco Unity servers.
Chapter 2 Preparing for the Installation Determining the Drive Locations for Files on the Cisco Unity Server Table 2-2 Drive Locations for Files on a Platform Overlay 2 Server Disk Array Logical Drive First C First Second D E Files • Operating system • Pagefile • SQL Server 2000 transaction logs • Program files, including Cisco Unity and SQL Server 2000 • Cisco Unity trace logs • SQL Server 2000 databases • Unity Message Repository (UMR) Drive Locations for Files on a Platform Ove
C H A P T E R 3 Setting Up the Hardware In this chapter, you do the following tasks in the order listed: 1. If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system: Install voice cards. See the “Installing Voice Cards” section on page 3-1. 2. Set up the Cisco Unity server. See the “Attaching Peripheral Devices and Making Connections from the Phone System” section on page 3-5.
Chapter 3 Setting Up the Hardware Installing Voice Cards requiring action. You can disable the Found New Hardware wizard to prevent it from appearing when the Cisco Unity server is restarted. The Cisco Unity installation guide alerts you when to do the procedure later in the installation process (“Disabling the Found New Hardware Wizard for the Voice Cards” section on page 5-10). Warning This unit is intended for installation in restricted access areas.
Chapter 3 Setting Up the Hardware Installing Voice Cards Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88 Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed.
Chapter 3 Setting Up the Hardware Installing Voice Cards Platform Required Host-Card Slot Cisco MCS-7845-I1-ECS2 Slot 3 or 4 Dell PowerEdge 4400 Slot 1 Hewlett-Packard DL580G1 Slot 6 Hewlett-Packard DL580G2 Slot 4 to 6 Hewlett-Packard ML570G1 Slot 6 Hewlett-Packard ML570G2 Slot 4 to 6 IBM x Series 232 Slot 4 IBM x Series 342 Slot 4 IBM x Series 345 Slot 3 or 5 IBM x Series 346 Slot 3 or 4 The slot assignments shown in the table do not apply to voice cards.
Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Making Connections from the Phone System If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.
Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Making Connections from the Phone System Step 3 Make the connections from the phone system, depending on whether the system is using voice cards or PIMG units for the integration: Voice cards with a circuit-switched phone system Connect the phone system to the Cisco Unity server as described in the applicable Cisco Unity integration guide for the phone system.
C H A P T E R 4 Installing the Operating System In this chapter, you do the following tasks in the order listed: 1. If the system is using RAID: Configure the RAID arrays. See the “Configuring the RAID Arrays” section on page 4-1. 2. Install Windows Server 2003 or Windows 2000 Server. See the “Installing Windows Server 2003 or Windows 2000 Server” section on page 4-3. 3. If the system is running Windows Server 2003: Enable Windows Terminal Services.
Chapter 4 Installing the Operating System Configuring the RAID Arrays To configure the arrays, you group the physical disks into logical disks and assign a RAID type to each logical disk. The procedure you use to configure the arrays depends on whether the Cisco Unity server was purchased from Cisco: Server purchased from Cisco Use the Cisco-provided array-configuration utility. See the “Using the Cisco-Provided Array-Configuration Utility” section on page 4-2.
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server Step 3 Press Enter. Step 4 Follow the on-screen prompts. Using the Manufacturer-Provided Array-Configuration Utility The server manufacturer provides a disc that contains utilities for several setup tasks, including configuring RAID arrays. Use the disc to configure the arrays when the Cisco Unity server was not purchased from Cisco.
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server If you are installing Windows 2000 Server, the compact discs you use depend on whether the Cisco Unity server was purchased from Cisco and which language version of Windows 2000 Server you want to install: Server purchased from Cisco, and installing the English-language version of Windows 2000 Server Use the Platform Configuration discs that are shipped with the Cisco Unity server.
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server • Specify a partition size of 8 GB for the operating system. • If you are installing Windows Server 2003 on the same partition where an operating system is already installed, select and delete that partition. • Format the operating system partition by using the NTFS file system. • For regional settings, select a locale in the Your Locale (Location) list.
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM. Hewlett-Packard: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1 in the CD-ROM drive. Step 2 When the main menu appears, press .
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server Step 5 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-). Caution Using other characters in the server name is not supported by DNS. The server name must be 15 characters or fewer in length. Step 6 Specify and confirm a password, then click Next.
Chapter 4 Installing the Operating System Installing Windows Server 2003 or Windows 2000 Server To Install Windows 2000 Server by Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows 2000 Disc Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive. Step 2 Follow the on-screen prompts to install Windows 2000 Server from a retail disc. You may be prompted to configure the RAID arrays.
Chapter 4 Installing the Operating System Enabling Windows Terminal Services (Windows Server 2003 Only) • If you are prompted to specify Windows 2000 Server components to install, select the following required components: – Internet Information Services – Message Queuing Services – Terminal Services Note If you do not install all the required Windows 2000 Server components, subcomponents, and service packs while installing the operating system, the Cisco Unity installation guide alerts you when and how
Chapter 4 Installing the Operating System Setting Up the Logical Drives To set up a logical drive, you create an extended partition on a logical disk, then create the logical drive in the partition. Do the following procedure to set up all the drives that you identified in the “Determining the Drive Locations for Files on the Cisco Unity Server” section on page 2-4. To Set Up the Logical Drives Step 1 Log on to Windows as a member of the Administrators group.
C H A P T E R 5 Customizing the Cisco Unity Platform In this chapter, you do the following tasks in the order listed: 1. If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration. See the “Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2. 2. Complete registration information on Cisco.com to obtain the applicable license files. See the “Obtaining Cisco Unity License Files” section on page 5-4. 3.
Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server 14. Reset the account that SQL Server services log on as. See the “Resetting the Account That SQL Server Services Log On As” section on page 5-14. When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing Cisco Unity” chapter to continue installing the Cisco Unity system.
Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server Do the applicable procedure in this section, depending on whether the Cisco Unity server was manufactured by Hewlett-Packard or IBM and, for IBM, depending on whether you have an Intel or a Broadcom installation disc (the disc corresponds with the brand of NIC installed in the server): • To Install the Hewlett-Packard NIC-Configuration Utility, page 5-3 • To Install the IBM NIC-Configuration Utility by Using
Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files Configuring a Dual NIC To Configure a Dual NIC in the Cisco Unity Server Step 1 Start the NIC-configuration utility: a. On the Windows Start menu, click Settings > Control Panel. b. Select the applicable option, depending on the server model and NIC brand: Hewlett-Packard or Cisco MCS server with model number ending in “H” IBM or Cisco MCS server with model number ending in “I” Step 2 Click HP Network.
Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files If the server contains a dual NIC and you configured it for fault tolerance by using the procedure in the “Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2, you already have the MAC address. Skip to the “To Register and Obtain the License Files” procedure on page 5-5.
Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1). Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system.
Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant Step 8 Install SQL Server in the location you made note of in the “Determining the Drive Locations for Files on the Cisco Unity Server” section on page 2-4: a. In the Welcome dialog box, click Next. b. In the Computer Name dialog box, click Next to accept the default setting Local Computer. c.
Chapter 5 Customizing the Cisco Unity Platform Changing Folder Settings in Windows Explorer c. Choose Windows authentication, and click Next. d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next. e. Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 [Required] check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases [Not Recommended] check box.) f. Follow the on-screen prompts to continue.
Chapter 5 Customizing the Cisco Unity Platform Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000 Step 8 Click Like Current Folder, and click Yes to confirm. Step 9 Click OK.
Chapter 5 Customizing the Cisco Unity Platform Disabling the Found New Hardware Wizard for the Voice Cards Disabling the Found New Hardware Wizard for the Voice Cards Note If the Cisco Unity server does not contain voice cards, skip this section.
Chapter 5 Customizing the Cisco Unity Platform Installing and Configuring Cisco Security Agent for Cisco Unity (Optional) Caution Do not configure virus-scanning software to block WAV attachments, or voice messages will be stripped of their recordings. Installing and Configuring Cisco Security Agent for Cisco Unity (Optional) Cisco Security Agent for Cisco Unity is available on Cisco.com.
Chapter 5 Customizing the Cisco Unity Platform Verifying the IP Address and the Network Connection Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties. Step 5 Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers (for more information, refer to Windows Help). Step 6 Click OK Step 7 Restart the server.
Chapter 5 Customizing the Cisco Unity Platform Adding the Cisco Unity Server to an Existing Domain To Disable and Stop Virus-Scanning and Cisco Security Agent Services Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service: Step 4 a.
Chapter 5 Customizing the Cisco Unity Platform Resetting the Account That SQL Server Services Log On As Resetting the Account That SQL Server Services Log On As When you installed SQL Server, you set the services to use the local system account because the Cisco Unity server was not connected to the network. On both the primary and secondary servers for Cisco Unity failover, you must reset the account that the MSSQLServer and SQLServerAgent services log on as.
C H A P T E R 6 Setting Up Exchange In this chapter, you do the following tasks in the order listed: Note Note If you are installing the secondary Cisco Unity server now, skip Task 1. 1. Determine the Exchange server that Cisco Unity will connect with, known as the partner Exchange server. See the “Determining the Partner Exchange Server” section on page 6-2. 2. Install Exchange administration software on the Cisco Unity server.
Chapter 6 Setting Up Exchange Determining the Partner Exchange Server Determining the Partner Exchange Server During configuration of the Cisco Unity software, you will be prompted to select an Exchange server for Cisco Unity to connect with. The server is known as the partner Exchange server, or the partner server. You decide now which server you will use as the partner server, based on the following information; you specify the partner server later in the installation process.
Chapter 6 Setting Up Exchange Installing Exchange Administration Software on the Cisco Unity Server To Install Exchange 2003 Administration Software on the Cisco Unity Server Step 1 On the Cisco Unity server, insert the Exchange Server 2003 disc in the CD-ROM drive. If the disc does not run automatically, browse to the root directory, and double-click Setup.exe. Step 2 Click Exchange Deployment Tools. Step 3 Click Install Exchange System Management Tools Only.
Chapter 6 Setting Up Exchange Installing Exchange Administration Software on the Cisco Unity Server Installing Exchange 2000 Administration Software Note Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity system is installed. When Exchange 2000 is installed on the partner server, you install Exchange 2000 administration software on the Cisco Unity server because it includes the Microsoft messaging API (MAPI).
Chapter 6 Setting Up Exchange Installing the Latest Exchange Service Pack and Updates To Install Exchange 2000 Service Pack 3 Step 1 On Cisco Unity Service Packs CD 2, browse to the directory Exchange_2000_SP3\Setup\I386, and double-click Update.exe. Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server.
Chapter 6 Setting Up Exchange Extending the Active Directory Schema for Cisco Unity To Install the Latest Exchange Service Pack Follow the instructions that you printed or downloaded when you downloaded the service pack. To Install the Latest Exchange Updates Step 1 Insert the Cisco Unity Post-Install disc in the CD-ROM drive. Step 2 Browse to each of the applicable directories and install the correct language version of each update: English (ENU), French (FRA), German (DEU), or Japanese (JPN).
Chapter 6 Setting Up Exchange Creating Organizational Units and a Mailbox Store Step 6 Click OK. Step 7 When the schema extension has finished, Ldif.log and Ldif.err files are saved to the desktop. View the contents of the files to confirm that the extension completed successfully. Creating Organizational Units and a Mailbox Store Users and distribution lists are created in locations that you specify.
Chapter 6 Setting Up Exchange Creating Organizational Units and a Mailbox Store Installation Guide for Cisco Unity 4.
C H A P T E R 7 Creating Accounts for the Installation and Setting Rights and Permissions In this chapter, you do the following tasks in the order listed: Note If you are installing the secondary Cisco Unity server now, skip Task 1. 1. Note Note Familiarize yourself with the domain accounts you will create in Task 2. See the “About the Accounts Required for the Cisco Unity Installation” section on page 7-2. If you are installing the secondary Cisco Unity server now, skip Task 2. 2.
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions About the Accounts Required for the Cisco Unity Installation About the Accounts Required for the Cisco Unity Installation This section describes the following domain accounts that are needed for the Cisco Unity installation: Note • The Account Used to Install Cisco Unity, page 7-2 • The Account Used to Access the Cisco Unity Administrator, page 7-2 • The Accounts That Cisco Unity Services Log On As, page 7-2 The s
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Creating the Accounts Required for the Cisco Unity Installation Creating the Accounts Required for the Cisco Unity Installation To Create Domain Accounts for Cisco Unity Installation, Administration, and Services Step 1 On the Cisco Unity server, log on to Windows by using an account that is a member of the Domain Admins group.
Chapter 7 Setting Rights and Permissions with the Cisco Unity Permissions Wizard Creating Accounts for the Installation and Setting Rights and Permissions Step 2 In the left pane of the Computer Management MMC, expand System Tools > Local Users and Groups. Step 3 In the left pane, click Groups. Step 4 In the right pane, double-click Administrators. Step 5 In the Administrators Properties dialog box, click Add.
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard To Run the Cisco Unity Permissions Wizard Step 1 If a domain security policy is in effect, confirm that the domain security policy does not deny the installation and services accounts the rights to act as a part of the operating system, to log on as a service, and to log on as a batch job.
Chapter 7 Setting Rights and Permissions with the Cisco Unity Permissions Wizard Step 14 Creating Accounts for the Installation and Setting Rights and Permissions On the Objects the Cisco Unity Administrator Can Create page, check the check boxes for the objects you want to be able to create by using the Cisco Unity Administrator.
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Setting Rights and Permissions with the Cisco Unity Permissions Wizard If you are using identified subscriber messaging for AMIS, the Bridge, or VPIM, and if, for all of the Cisco Unity servers combined, you will be importing contacts from two or more containers, the Cisco Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which contacts will be importe
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Setting Required Exchange Permissions Setting Required Exchange Permissions In general, the Cisco Unity Permissions wizard does not set Exchange permissions, so they must be set manually. (The Permissions wizard does grant Send-As, Receive-As, and Administer Information Store permissions on Exchange 2003 or Exchange 2000 mailstores.
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Setting Required Exchange Permissions Step 9 When you are setting permissions for the installation account, in the Role list, click Exchange Administrator. When you are setting permissions for the Cisco Unity directory services account, in the Role list, click the applicable option: Exchange Administrator If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator.
Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions Setting Required Exchange Permissions Installation Guide for Cisco Unity 4.
C H A P T E R 8 Installing and Configuring Cisco Unity Software In this chapter, you do the following tasks in the order listed: 1. Note Note Note Determine whether to set up Cisco Unity to use SSL. See the “Determining Whether to Set Up Cisco Unity to Use SSL” section on page 8-2. If you are installing the secondary Cisco Unity server now, skip Task 2. 2.
Chapter 8 Installing and Configuring Cisco Unity Software Determining Whether to Set Up Cisco Unity to Use SSL 9. Move SQL Server databases and transaction logs. See the “Moving the Data Store Databases and Transaction Logs” section on page 8-18. 10. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service for Cisco Unity.
Chapter 8 Installing and Configuring Cisco Unity Software Installing the Microsoft Certificate Services Component Installing the Microsoft Certificate Services Component Note If you do not plan to set up Cisco Unity to use SSL or if you want to use a digital certificate from a certificate authority to set up Cisco Unity to use SSL, skip this section.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Do the following seven subsections in the order listed. Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Setup program first to install Cisco Unity. The Setup program checks the system, then installs the Cisco Unity software.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software c. If the Cisco Unity server or an attached expansion chassis contains Intel Dialogic voice cards, check the Install Voice Card Software check box. If not, uncheck the Install Voice Card Software check box. Note If Windows Server 2003 is installed on the Cisco Unity server, the Install Voice Card Software check box is not available.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 18 The remainder of the procedure depends on whether the server contains Intel Dialogic D/120JCT-Euro or D/240PCI-T1 voice cards: If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco Unity software is now installed.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 9 Click Next. Step 10 In the Licenses dialog box, confirm that the license information is correct. Step 11 Click Next. Step 12 Click Finish. When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window. To Install the Default License File on the Secondary Server Step 1 Log on to Windows by using the Cisco Unity installation account.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 4 Click Next. Step 5 Follow the on-screen prompts to complete the configuration. When the wizard is complete, the Configure the Cisco Unity Message Store page appears in the main window.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 12 In the Select How Subscribers Will Be Created dialog box, set how administrators will create Cisco Unity subscriber accounts in the Cisco Unity Administrator: Create New Accounts or Import Existing Accounts Click if administrators will create subscriber accounts either by adding a new user to Exchange or by importing existing user data from Exchange.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Integrating the Phone System with Cisco Unity From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Telephony Integration Manager (UTIM) sixth to connect Cisco Unity with the phone system. This section contains two procedures. Do the first procedure on the primary Cisco Unity server and the second procedure on the secondary Cisco Unity server.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software If you do not want to set up the Cisco PCA to use SSL, see the “Skipping Cisco PCA Setup for SSL” section on page 8-11.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 6 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 7 Under Secure Communications, click Server Certificate. Step 8 On the Web Server Certificate wizard Welcome page, click Next. Step 9 Click Create a New Certificate, and click Next. Step 10 Click Prepare the Request Now, But Send It Later, and click Next.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 35 In the Certificate Summary dialog box, click Next. Step 36 Click Finish to exit the Web Server Certificate wizard. Step 37 Click OK to Close the Default Web Site Properties dialog box. Step 38 Close the Internet Services Manager window. Step 39 In the Cisco Unity Installation and Configuration Assistant, click Enable Cisco PCA to Use SSL. Step 40 Click Internet Services Manager.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 11 Enter a name and a bit length for the certificate. We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance. Step 12 Click Next. Step 13 Enter the organization information, and click Next. Step 14 For the common name of the site, enter either the system name of the Cisco Unity server or the fully qualified domain name.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 3 Expand . Step 4 Click Pending Requests. Step 5 In the right pane, right-click the request, and click All Tasks > Issue. Step 6 In the left pane, click Issued Certificates. Step 7 In the right pane, double-click the certificate to open it. Step 8 Click the Details tab. Step 9 In the Show list, choose , and click Copy to File.
Chapter 8 Installing and Configuring Cisco Unity Software Installing the Cisco Unity Service Release, If Available Step 18 b. Right-click the name of the Cisco Unity server, and click Restart IIS. c. In the Stop/Start/Restart dialog box, click Restart Internet Services on . d. Click OK. e. Close the Internet Services Manager window. Click Close to exit the Cisco Unity Installation and Configuration Assistant.
Chapter 8 Installing and Configuring Cisco Unity Software Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL Note If you are not setting up Cisco Unity to use SSL, skip this section. Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco Unity Administrator—are encrypted as the data is sent across the network.
Chapter 8 Installing and Configuring Cisco Unity Software Securing the Example Administrator Account Against Toll Fraud Securing the Example Administrator Account Against Toll Fraud It is possible for a malicious user to dial into Cisco Unity, log on as the Example Administrator by using the default extension and password, and configure Cisco Unity to forward calls to phone numbers for which there are charges or to reconfigure greetings so an operator believes the messaging system is personally accepting
Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs To Move the SQL Server Databases and Transaction Logs Step 1 Stop Cisco Unity. (Right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if the Cisco Unity icon is not available, browse to the CommServer directory and double-click AvCsTrayStatus.exe.) Step 2 In Task Manager, end the Cisco Unity tray icon process: Step 3 Step 4 a.
Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs Step 9 Using OSQL, reattach the databases: Caution If you put the databases and the transaction log in separate locations, as recommended for most systems, you must use OSQL to reattach the databases because SQL Server Enterprise Manager does not support attaching a database when the corresponding log file is not in the same directory. a. On the Windows Start menu, click Run. b. Run cmd.
Chapter 8 Installing and Configuring Cisco Unity Software Re-enabling Virus-Scanning and Cisco Security Agent Services Step 12 When the tray icon appears in the Windows taskbar, use it to restart Cisco Unity. Re-enabling Virus-Scanning and Cisco Security Agent Services Note If virus-scanning software or Cisco Security Agent for Cisco Unity is not installed on the Cisco Unity server, skip this section.
Chapter 8 Installing and Configuring Cisco Unity Software Securing Cisco Unity and the Cisco Unity Server Installation Guide for Cisco Unity 4.
C H A P T E R 9 Installing Optional Software In this chapter, you do the following tasks in the order listed: Caution 1. Install RSA SecurID, if applicable. See the “Installing RSA SecurID” section on page 9-1. 2. Install Symantec pcAnywhere, if applicable. See the “Installing Symantec pcAnywhere” section on page 9-1. 3. Install other optional software, if applicable. See the “Installing Other Optional Software” section on page 9-3.
Chapter 9 Installing Optional Software Installing Symantec pcAnywhere Follow the manufacturer instructions to install pcAnywhere. See also the “Recommended Configuration for pcAnywhere” section, below. The remote-access software can be installed on the Cisco Unity server in addition to Windows Terminal Services (which is the default remote-access software for the Cisco Unity server and is included with Windows 2000). Use an external modem with pcAnywhere.
Chapter 9 Installing Optional Software Installing Other Optional Software To Set pcAnywhere to Run on One or More Specific Processors Step 1 Start Regedit. Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the “Restoring” topics in Registry Editor Help.
Chapter 9 Installing Optional Software Installing Other Optional Software Installation Guide for Cisco Unity 4.
C H A P T E R 10 Setting Up Authentication for the Cisco Unity Administrator In this chapter, you do the following tasks in the order listed: Note If you are installing the secondary Cisco Unity server now, skip Task 1. 1. Determine the authentication method that you want to use for the Cisco Unity Administrator. See the “Determining the Authentication Method to Use for the Cisco Unity Administrator” section on page 10-1. 2.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator The following three subsections discuss the available authentication methods and how they work: • Authentication Methods Available for the Cisco Unity Administrator, page 10-2 • How Integrated Windows Authentication Works with the Cisco Unity Administrator, page 10-3 • How Anonymous Authentication Works with the Cisco Unity Administrator, page 10-4 Au
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator Table 10-2 lists the advantages and disadvantages of using Anonymous authentication with the Cisco Unity Administrator.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator 6. Cisco Unity checks to see that there is a subscriber account associated with the Windows domain account used to authenticate the subscriber and that the subscriber account has COS rights to access the Cisco Unity Administrator. 7.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 9. If the subscriber account exists and it has the proper COS rights, Cisco Unity presents the first page of the Cisco Unity Administrator website, which is displayed in the browser.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication • Web To Configure IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication (Windows 2000 Server) Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Internet Services Manager.
A A P P E N D I X Voice Cards and PIMG Units This appendix contains the following sections: • Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro, page A-1 • Intel Dialogic D/120JCT-LS and D/120JCT-Euro, page A-4 • Intel Dialogic D/240PCI-T1, page A-8 • Intel NetStructure PBX-IP Media Gateway (PIMG), page A-11 • Removing Intel Dialogic Voice Card Software, page A-12 Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro The D/41EPCI, D/41JCT-LS, and D/41JCT-Euro voice cards provide four indepen
Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Figure A-2 D/41JCT-LS, and D/41JCT-Euro Top and Side Views H.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server or expansion chassis.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro To Set the D/41JCT-LS and D/41JCT-Euro Card Switches and Jumpers Step 1 Set the rotary switch (SW30) to a unique value for each card. Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Figure A-6 D/120JCT-LS and D/120JCT-Euro Rev 1 (Conventional PCI) Top and Side Views SW1 switch SW100 switch 55476 H.100 bus connector Figure A-7 D/120JCT-LS and D/120JCT-Euro Rev 2 (uPCI) Top and Side Views SW1 switch SW100 switch 97479 H.100 bus connector PCI bus connector Installation Guide for Cisco Unity 4.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Figure A-8 D/120JCT-LS and D/120JCT-Euro Connection Pinouts and Backplate 55478 Pin 1: Unused Pin 2: Tip 2 Pin 3: Ring 1 Pin 4: Tip 1 Pin 5: Ring 2 Pin 6: Unused 55475 Lines 1 and 2 Lines 3 and 4 Lines 5 and 6 Lines 7 and 8 Lines 9 and 10 Lines 11 and 12 Hardware Settings To Set the D/120JCT-LS and D/120JCT-Euro Card Switches Step 1 Set the rotary switch (SW100) to a unique value for each card.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Set the SW1 switch to On Hook on each card. 55477 Step 2 On hook Software Settings Do the following procedure only if the Cisco Unity server contains D/120JCT-Euro voice cards. There are no software settings for D/120JCT-LS voice cards. To Select the Country for D/120JCT-Euro Voice Cards Step 1 Exit the Cisco Unity software, if it is running.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Step 15 Close the DCM. Step 16 Restart the Cisco Unity server. Intel Dialogic D/240PCI-T1 The Dialogic D/240PCI-T1 voice card provides one T1 span with 24 channels of voice processing in a single PCI slot. The card connects directly to a channel-service unit, digital-service unit, or to other phone-network terminating equipment by using an RJ-48C connector. If you are installing cards that have H.100 connectors, you need an H.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Figure A-10 D/240PCI-T1 Connection Pinouts and Backplate 55481 Pin 1: Receive ring Pin 2: Receive tip Pin 3: Chassis ground Pin 4: Transmit ring Pin 5: Transmit tip Pin 6: Chassis ground Pin 7: Chassis ground Pin 8: Chassis ground 1 LED status indicators O N 55479 T1 trunk interface Hardware Settings To Set the D/240PCI-T1 Card Switches and Jumpers Step 1 Set the rotary switch (SW100) to a unique value.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Step 2 Settings for jumpers JP2 through JP5 depend on the number of D/240PCI-T1 voice cards in the Cisco Unity server: One card Set jumpers JP2 through JP5 to Off (Figure A-11) on the card. Two cards Set jumpers JP2 through JP5 to On (Figure A-12) on both cards. Three or more cards Set jumpers JP2 through JP5 to On (Figure A-12) on the first and last cards. Set jumpers JP2 through JP5 to Off (Figure A-11) on all other cards.
Appendix A Voice Cards and PIMG Units Intel NetStructure PBX-IP Media Gateway (PIMG) Step 8 In the Available Protocols list, click Us_ls_fxs_io. Step 9 Click Set Protocol. DtiB1 Undefined Protocol changes to Us_ls_fxs_io. Step 10 If the Currently Assigned Protocols list contains more than one item (when the Cisco Unity server contains more than one D/240PCI-T1 card), repeat Steps 7 through 9 to change the remaining items from DtiB1 Undefined Protocol to Us_ls_fxs_io.
Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Software Settings Instructions for configuring PIMG units for integrating a phone system with Cisco Unity are found in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.
Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Removing the Intel Dialogic Voice Card Software The following procedure may differ slightly for earlier versions of Cisco Unity, which used an earlier version of Dialogic Configuration Manager. To Remove Intel Dialogic Voice Card Software Step 1 Exit the Cisco Unity software, if it is running. For more information, see the “Exiting the Cisco Unity Software” section on page B-1.
Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Step 27 Close Control Panel. Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall. Step 29 Follow the on-screen prompts to uninstall the software. If you are prompted to delete shared files, click No to All. Step 30 Click OK. Step 31 When the uninstallation is complete, click Yes to restart the server.
Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Step 12 Repeat Step 7 through Step 11 for any additional cards in the tree list. Step 13 Restart the Cisco Unity server. Installation Guide for Cisco Unity 4.
Appendix A Voice Cards and PIMG Units Removing Intel Dialogic Voice Card Software Installation Guide for Cisco Unity 4.
A P P E N D I X B Exiting and Starting the Cisco Unity Software and Server This appendix contains the following sections: • Exiting the Cisco Unity Software, page B-1 • Shutting Down or Restarting the Cisco Unity Server, page B-2 • Starting the Cisco Unity Software, page B-3 Exiting the Cisco Unity Software This section contains two procedures for exiting the Cisco Unity software: from the Cisco Unity server and from another computer. Caution Do not use Kill av*.* to exit the Cisco Unity software.
Appendix B Exiting and Starting the Cisco Unity Software and Server Shutting Down or Restarting the Cisco Unity Server Step 4 Click Stop Cisco Unity. Step 5 Click OK to confirm that you want to exit the Cisco Unity software. Cisco Unity stops running when all calls are finished, and an “X” appears in the Cisco Unity icon. Step 6 Press Ctrl-Alt-Delete, then lock or log off of Windows to prevent access by unauthorized users.
Appendix B Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software If the Cisco Unity system has an expansion chassis or is set up for failover, note the following considerations before shutting down or restarting the Cisco Unity server: Expansion chassis connected to the Cisco Unity server Cisco Unity failover When both the expansion chassis and the Cisco Unity server are turned off, turn on the expansion chassis before you turn on the server.
Appendix B Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software To Start the Cisco Unity Software from the Cisco Unity Server Step 1 On the Cisco Unity server, log on to Windows by using either the Cisco Unity administration account or an appropriate Windows domain account. Step 2 Right-click the Cisco Unity icon in the status area of the taskbar. (If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.
A P P E N D I X C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation This appendix contains procedures for manually installing the required Windows components, browser, database, and service packs that are automatically installed by the Cisco Unity System Preparation Assistant during a new installation. Install the components in the order listed. This appendix contains the following sections: • Installing MSXML 3.
Appendix C Installing Windows Terminal Services Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant Installing Windows Terminal Services To Install Windows Terminal Services Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 2 Click Add/Remove Windows Components. Step 3 In the Windows Components dialog box, check the Windows Terminal Services check box. Do not change any other items. Step 4 Click Next.
Appendix C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant Installing Windows 2000 Service Pack 4 Step 3 In the Windows Components dialog box, check the Message Queuing Services check box. Do not change any other items. Step 4 Click Next. Step 5 In the Message Queuing Type dialog box, click Next. Do not change any items.
Appendix C Installing SQL Server 2000 and Service Pack 3a Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant Installing SQL Server 2000 and Service Pack 3a You install SQL Server 2000 on the primary and secondary Cisco Unity servers. Do the following two procedures in the order listed. Note Install the application in the location you made note of in the “Determining the Drive Locations for Files on the Cisco Unity Server” section on page 2-4.
Appendix C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant Installing the Microsoft .NET Framework Step 22 If you are prompted about shutdown tasks before continuing with the installation, click Next. Step 23 Click Finish. Step 24 Restart the server. To Install SQL Server 2000 Service Pack 3a Step 1 On Cisco Unity Service Packs CD 1, browse to the SQL2000_SP3\X86\Setup directory, and double-click Setupsql.exe.
Appendix C Installing the Microsoft .NET Framework Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant Installation Guide for Cisco Unity 4.
INDEX A B accounts browser, installing with Cisco Unity System Preparation Assistant 5-6 administration 7-2 creating for the Cisco Unity installation directory services installation 7-3 7-2 C 7-2 local services challenge/response authentication 7-2 message store services changing folder settings in Windows Explorer 7-2 required for the Cisco Unity installation disabling service setting Exchange permissions for 7-8 installing setting rights and permissions for 7-4 re-enabling service
Index Cisco Unity server adding to existing domain 5-13 attaching peripheral devices to connecting phone system to physical location of restarting A-8 D/41JCT-LS 3-5 A-1 A-1 8-18 data store software, installing manually C-4 demonstration system, default license file for B-2 Cisco Unity Services Configuration wizard, running 8-7 Cisco Unity software 5-6 Dialogic.
Index Example Administrator account, securing against toll fraud 8-18 Cisco Unity software data store software, manually Exchange determining the partner server 8-4 C-4 Exchange 2000 administration software on the Cisco Unity server 6-4 6-2 installing 2000 administration software on the Cisco Unity server 6-4 Exchange 2003 administration software on the Cisco Unity server 6-2 installing 2003 administration software on the Cisco Unity server 6-2 Internet Explorer 6.
Index Internet Explorer 6.0 with Service Pack 1, installing manually C-3 IP address Microsoft .NET Framework, installing manually Microsoft Certificate Services component, installing missing-drivers error message assigning 5-11 verifying 5-12 C-5 8-3 3-1 moving SQL Server 2000 databases and transaction logs MSSQLServer service, resetting logon account 5-14 MSXML 3.
Index pcAnywhere installing restarting Cisco Unity server rights, setting with Cisco Unity Permissions wizard 9-1 recommended configuration for peripheral devices, attaching RSA SecurID, installing 9-2 manually setting Exchange 9-1 S 7-8 setting with Cisco Unity Permissions wizard Permissions wizard, running 7-4 schema, extending Active Directory for Cisco Unity 7-4 Cisco Unity and the Cisco Unity server integrating with Cisco Unity and testing integration 8-10 downloading Cisco Unity CDs
Index installing Exchange 2000 administration on the Cisco Unity server 6-4 installing Exchange 2003 administration on the Cisco Unity server 6-2 installing optional removing Intel Dialogic starting Cisco Unity 3-1 3-1 updates 2-3 installing latest for Exchange 5-4 6-5 installing latest for Windows, Internet Explorer, and SQL Server 2000 5-9 A-12 B-3 utilities SQL Server RAID array configuration, on disc from server manufacturer 4-3 installing with Cisco Unity System Preparation Assistant 5-6
Index W Windows 2000 Server installing 4-4 Service Pack 4, installing manually C-3 Windows components, installing with Cisco Unity System Preparation Assistant 5-6 Windows Explorer, changing folder settings in 5-8 Windows Server 2003 installing 4-3 UDDI Services, do not install 4-3 Windows Terminal Services, enabling (Windows Server 2003 only) 4-9 Windows Terminal Services, installing manually C-2 Installation Guide for Cisco Unity 4.
Index Installation Guide for Cisco Unity 4.
