Cisco Personal Assistant Installation and Administration Guide Release 1.4 Revised November 29, 2004 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface ix Overview ix Audience ix Related Documentation x Help and Document Conventions Using Help x Document Conventions xi x Obtaining Documentation xi Cisco.
Contents Using Partitions and Calling Search Spaces Without Personal Assistant 1-17 Defining Partitions and Call Search Spaces for Personal Assistant 1-18 Customizing Implementation of Personal Assistant 1-23 Using Personal Assistant Without Speech Recognition 1-23 Using Personal Assistant Without Rule-Based Call Routing 1-23 Preventing Toll Fraud CHAPTER 2 1-24 Installing and Upgrading Personal Assistant 2-1 Task List for Installing Personal Assistant on a New System Installing Personal Assistant So
Contents CHAPTER 4 Configuring Personal Assistant 4-1 Personal Assistant Configuration Task List 4-1 Logging On to and Out of the Personal Assistant Administration Interface Configuring Speech Recognition 4-4 Configuring Telephony Providers 4-7 Configuring the Corporate Directory 4-3 4-7 Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.
Contents Calls Transferred to Voice Mail Too Quickly 6-4 Dial Rules Not Working Properly 6-4 Calls Dropping 6-4 Callers Hear “We Are Experiencing Technical Difficulties, Please Call Back Later” 6-4 Personal Assistant Is Too Slow to Answer Calls 6-5 Callers Hear a Busy Tone When Calling Personal Assistant 6-5 A User Hears a Busy Tone When Calling Another User 6-5 Personal Assistant Does Not Recognize Users When They Call From Their Work Phones Message Waiting Indicator Does Not Work 6-6 All Users Cannot Bro
Contents Directory Hierarchy Configuration Directory Lookup Rules A-7 A-8 Enhanced Text to Speech Configuration Messaging Configuration A-10 Miscellaneous Settings A-12 Reset User Information A-15 Server Configuration Server Status A-9 A-16 A-20 Speech Services Configuration Systemwide Rule Options Systemwide Rules A-21 A-25 A-25 Telephony Configuration A-26 INDEX Cisco Personal Assistant 1.
Contents Cisco Personal Assistant 1.
Preface This preface describes who should read this publication and its document conventions. Overview The Cisco Personal Assistant Installation and Administration Guide provides you with the information you need to understand, install, configure, and manage the Cisco Personal Assistant application. The following table provides an overview of the organization of this guide.
Preface Related Documentation The tasks described in this guide are considered to be administration-level tasks. Because of the close interaction of Personal Assistant with Cisco CallManager, these tasks require you to be familiar with Cisco CallManager as well.
Preface Obtaining Documentation Document Conventions The Cisco Personal Assistant Installation and Administration Guide uses the following conventions: Convention Description boldfaced text Boldfaced text is used for: <> (angle brackets) • Key and button names. (Example: Click OK.) • Information that you enter. (Example: Enter Administrator in the User Name box.) Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping .
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C H A P T E R 1 Planning for Personal Assistant Before you install Cisco Personal Assistant into your production network, you should take the time to understand it and how it fits in the rest of the IP telephony network. You should also determine the best server configuration to support your users.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant Proxy Access Users can give other users permission to access and manage their Personal Assistant accounts. Rule-Based Call Routing Personal Assistant can forward and screen incoming calls based on rules that users devise.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant Cisco IP Telephony Terminology Personal Assistant and other components of the IP telephony network, such as Cisco CallManager, use terminology and concepts that might not be familiar to you.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant Partitions and Calling Search Spaces In a Cisco CallManager setup, each phone extension is assigned to a partition and a calling search space. A partition is a group of devices with similar reachability characteristics. Devices you can place in partitions include IP phones, extensions, and gateways. By default, extensions are assigned to the “none” partition.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant How Personal Assistant Uses Directories With Personal Assistant, you must have a supported LDAP directory installed, to meet network requirements. The directory contains records for each user in your organization, and includes information such as name, phone extension, e-mail address, and office location. This LDAP directory is typically called the corporate directory.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant Figure 1-1 illustrates the connection of Personal Assistant to the IP telephony network.
Chapter 1 Planning for Personal Assistant Understanding Personal Assistant Table 1-1 Software Requirements for Using Personal Assistant (continued) System Usage Personal calendar Personal Assistant accesses the Exchange calendar of a user when evaluating a call routing rule that includes calendar-based options. SMTP paging server Personal Assistant sends e-mail pages to a Personal Assistant user when a call routing rule indicates that the user should be paged.
Chapter 1 Planning for Personal Assistant Understanding the Personal Assistant Server and Speech-Recognition Server Access to Personal Assistant The following sequence illustrates the processes involved when users access Personal Assistant: 1. Users dial the Personal Assistant number (the extension of the CTI route-point configured for Personal Assistant in Cisco CallManager). 2. The call is routed to the first available media port.
Chapter 1 Planning for Personal Assistant Understanding the Personal Assistant Server and Speech-Recognition Server For specific items, such as user names in the corporate directory, the grammar is generated and automatically compiled during the system refresh (see the “Configuring Speech Recognition” section on page 4-4). As new users are added to the directory, their names are automatically recognized after the refresh.
Chapter 1 Planning for Personal Assistant Creating Server Clusters Interactions of the Personal Assistant Server and Speech-Recognition Server Personal Assistant separates the speech-recognition functions from call routing and other basic functions of the Personal Assistant server. Because these functions are separate, you must configure the interaction between the cluster of Personal Assistant servers and the cluster of speech-recognition servers.
Chapter 1 Planning for Personal Assistant Creating Server Clusters During server installation, you must specify the same Cisco CallManager publisher for all of the Personal Assistant and speech-recognition servers in the same Personal Assistant cluster. 2. Configure the Personal Assistant servers. During server configuration, you can configure the Personal Assistant servers either to balance the call load among themselves or to support failover.
Chapter 1 Planning for Personal Assistant Creating Server Clusters • Whether you enable automatic failover for Personal Assistant server redundancy. Failover ensures that if a server goes down, another server takes over the responsibilities of the failed server. If you configure failover, you should enable only half of the ports that would otherwise be supported on a server. • The number of Cisco CallManager clusters in your network, and the distribution of WAN links between them.
Chapter 1 Planning for Personal Assistant Creating Server Clusters 2. Choose a server, for example the MCS-7835-H1-IPC1. 3. Determine how to install the Personal Assistant components, for example, whether you want the Personal Assistant server and speech-recognition servers on separate systems. 4.
Chapter 1 Planning for Personal Assistant Creating Server Clusters To create a simple Personal Assistant server cluster, do not specify failover servers in the server configurations when you configure each server through the Personal Assistant administration interface.
Chapter 1 Planning for Personal Assistant Creating Server Clusters Effect of Load Balancing on Rule-Based Call Routing If you are not using failover servers, and if a Personal Assistant server becomes disabled, the interceptor port route points registered with that particular server are unavailable. Because the remaining servers were not configured as failover servers, these interceptor ports cannot re-register with these servers. Instead, Personal Assistant cannot intercept calls for these extensions.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant If you defined more than 18 media ports on server A and server B, the servers will not be able to take on the full load of the other server if it becomes disabled. For example, if you define 18 ports on server A and 24 on server B, and server A fails, Personal Assistant assigns 42 ports to B.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant • Defining Partitions and Call Search Spaces for Personal Assistant, page 1-18 Using Partitions and Calling Search Spaces Without Personal Assistant To illustrate partitions and calling search spaces, consider this example in which partitions and calling search spaces are used without Personal Assistant: The following partitions were created to support lobby phones, employee phones, and calls destined for the PSTN.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant On the other hand, User 5555 can dial User 3000, because the calling search space of User 5555, cssGW, includes the Lobby partition in which the extension of User 3000 exists. To understand how Personal Assistant uses partitions and call search spaces to intercept user calls, see the “Defining Partitions and Call Search Spaces for Personal Assistant” section on page 1-18.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant 3. Create the calling search space for Personal Assistant, in this example, cssPA, and add the partitions indicated in the following table to it. Calling Search Space Partitions Assigned To cssPA PAManaged Devices that will not have Personal Assistant evaluate the called number for interception.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant Note that because cssPA contains the NonPAManaged partition and does not contain the PA partition, Personal Assistant does not intercept the call a second time to process the active call routing rules of User 1003. When User 1002 calls User 1001, Cisco CallManager uses the calling search space of User 1002, cssEmp, and finds the best match to extension 1001 in the NonPAManaged partition.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant Calling Search Space Partitions Assigned To cssPA PAManaged Devices that will not have Personal Assistant evaluate the called number for interception. none cssPhones PA Devices (such as employee IP phones) that can dial internal and external numbers and access Personal Assistant. none 3. Update each IP phone extension that you want managed with the new PAManaged partition and the cssPhones calling search space.
Chapter 1 Planning for Personal Assistant Intercepting Calls with Personal Assistant When User 1002 dials User 1001, Cisco CallManager uses the calling search space of User 1002, cssPhones, and finds that 1XXX, in the PA partition matches. Because Cisco CallManager looks for the best match within the partitions of the calling search space, it continues to search and finds 1001 in the “none” partition. Cisco CallManager rings the phone of User 1001.
Chapter 1 Planning for Personal Assistant Customizing Implementation of Personal Assistant Why You Need Interceptor Port Error Handling You configure interceptor port error handling to tell Cisco CallManager how to route calls to Personal Assistant users when the Personal Assistant server is unavailable. If you do not configure interceptor port error handling, and if Personal Assistant is unavailable, a user phone will not ring when called, and the caller will hear a fast busy tone.
Chapter 1 Planning for Personal Assistant Preventing Toll Fraud Preventing Toll Fraud To prevent or limit name-dialing transfers from Personal Assistant to external numbers, we recommend that you use one of the following solutions: • Configure your Cisco CallManager route plans, partitions, and calling search spaces to disable Personal Assistant from making long-distance calls.
C H A P T E R 2 Installing and Upgrading Personal Assistant This chapter contains the following sections: • Task List for Installing Personal Assistant on a New System, page 2-1 • Installing Personal Assistant Software, page 2-2 • Task List for Upgrading from Personal Assistant Version 1.
Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software 4. If the system uses Active Directory for the corporate directory, prepare the directory system to work with Personal Assistant. See the “Setting Up Active Directory as the Corporate Directory for Personal Assistant” section on page 2-6. 5. If McAfee NetShield is installed on the Personal Assistant server, disable the virus-scanning services so that they do not interfere with the installation program.
Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software Step 7 Do the following substeps on the Cisco Personal Assistant Components window: a. Choose the Personal Assistant components to install: • Cisco Personal Assistant Server—Manages the interaction between the user and Cisco Personal Assistant, processes call routing and dial rules, and manages the overall configuration of the Cisco Personal Assistant system.
Chapter 2 Installing and Upgrading Personal Assistant Installing Personal Assistant Software Step 12 Click Next. The Ready to Install Cisco Personal Assistant window opens. If an error message appears saying, “Connected successfully using the information supplied, but could not find a Call Manager database on the server.
Chapter 2 Installing and Upgrading Personal Assistant Task List for Upgrading from Personal Assistant Version 1.3(x) Confirm that the test completes successfully. Step 15 Click OK to complete the configuration. Task List for Upgrading from Personal Assistant Version 1.3(x) Use the following task list to upgrade Cisco Personal Assistant on a system that is currently running a 1.3(x) version of the software.
Chapter 2 Installing and Upgrading Personal Assistant Setting Up Active Directory as the Corporate Directory for Personal Assistant 11. If Cisco CallManager is configured in a cluster, specify the Cisco CallManager internal directory configuration. See the “Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later)” section on page 4-10.
Chapter 2 Installing and Upgrading Personal Assistant Setting Up Active Directory as the Corporate Directory for Personal Assistant Table 2-1 Personal Assistant Attributes (continued) Active Directory Attribute Name Attribute Name in Personal Assistant mobile Cell Phone homeNumber Home Phone pager Pager Address mail E-mail Address Using an LDIF File LDIF is a standard format used to import and export data from an LDAP directory.
Chapter 2 Installing and Upgrading Personal Assistant Disabling McAfee NetShield Services Sample LDIF File Creation For example, assume that the directory is Active Directory and that you are setting up the LDIF file Paldifdata.ldif in the directory C:/Ldif.
Chapter 2 Installing and Upgrading Personal Assistant Re-Enabling Cisco Security Agent for Cisco Personal Assistant Step 6 Close the Services MMC. Re-Enabling Cisco Security Agent for Cisco Personal Assistant To Re-Enable the Cisco Security Agent Service Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 2 In the right pane, double-click Cisco Security Agent. Step 3 On the General tab, in the Startup Type list, click Automatic. Step 4 Click Start.
Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updating User Information from the Corporate Directory Step 5 Check the Enhanced TTS Server check box. Step 6 Check the check box(es) of the locale(s) that you want to install. Step 7 Enter a port number between 1024 and 65535 on which to run the TTS server, in the TTS Port Number field, and click Next. (The default is 6666.) We recommend that you make note of this number.
Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updating User Information from the Corporate Directory To Refresh the System Step 1 Log on to the Personal Assistant administration interface. Step 2 Select System > Speech Services. The Speech Services Configuration page appears. Step 3 Click Refresh Now.
Chapter 2 Installing and Upgrading Personal Assistant Refreshing the System—Updating User Information from the Corporate Directory Cisco Personal Assistant 1.
C H A P T E R 3 Configuring Cisco CallManager for Personal Assistant After installing Personal Assistant, you must complete tasks in Cisco CallManager, as described in the following sections: • Setting Up Cisco IP Phone Route Plans, page 3-2 • Setting Up Personal Assistant to Intercept Calls, page 3-3 • Setting Up the Personal Assistant Number, page 3-8 • Adding Personal Assistant as a JTAPI User, page 3-9 • Adding Media Ports for Personal Assistant, page 3-10 • Configuring Cisco Unity in Cisco
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Cisco IP Phone Route Plans • PACSS—includes the PAManagedEmployee and Employee partitions The examples are based on a single Cisco CallManager cluster. If you have more than one cluster, you must repeat the configuration in each cluster.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assistant to Intercept Calls Step 2 Click Add a New Calling Search Space. The Calling Search Space Configuration page opens. Step 3 In the Calling Search Space Name field, enter a descriptive name (for example, “EmployeeCSS”). Step 4 In the Available Partitions list box, select the Employee partition and add it to the Selected Partitions list box by clicking the arrow buttons between the two list boxes.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assistant to Intercept Calls • Updating the Partition for Managed Phones, page 3-8 Creating the Personal Assistant Partitions Do the following procedure to create the two Personal Assistant partitions: • PA—The partition that will contain the route points used as Personal Assistant interceptor ports. Used to intercept calls to the phones that Personal Assistant manages.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assistant to Intercept Calls These route points coincide with the phone extensions. The most efficient way to configure Personal Assistant is to use wildcards to define a single route point that covers many extensions. For example, the single route point 1XXX covers extensions 1000 to 1999. To define a route point that covers a single extension, enclose the last digit in square brackets.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assistant to Intercept Calls Step 13 In the Calling Search Space menu for the Forward No Answer field, click the same calling search space that you chose for the directory number in Step 10. Step 14 Repeat Step 12 and Step 13 for Forward Busy and Forward on Failure. Step 15 Click Insert. Step 16 Repeat Step 2 through Step 15 to create any additional route points.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up Personal Assistant to Intercept Calls Step 14 Continue with the following “To Create Translation Patterns to Correspond to the Personal Assistant Route Points” procedure. To Create Translation Patterns to Correspond to the Personal Assistant Route Points Step 1 Navigate to the Find and List Translation Patterns page of the Cisco CallManager administration interface. Step 2 Click Add a New Translation Pattern.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Setting Up the Personal Assistant Number Updating the Partition for Managed Phones To convert a phone to Personal Assistant management, assign the phone to the PAManagedEmployees partition. You can do a phased deployment of Personal Assistant by changing the partition of only one subset of your phones at a time.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Personal Assistant as a JTAPI User Step 8 In the Directory Number field, enter the phone number to be used for calling Personal Assistant (for example, “4000”). Step 9 From the Partition menu, select the phone partition you configured (for example, “Employees”). Step 10 From the Calling Search Space menu for the line, select the Personal Assistant calling search space you configured (for example, “PACSS”).
Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Media Ports for Personal Assistant Adding Media Ports for Personal Assistant Media ports terminate the media between Personal Assistant and the end-user Cisco IP Phones. Add a media port for each simultaneous Personal Assistant session you require. For example, if you need 24 simultaneous sessions, add 24 ports.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Adding Media Ports for Personal Assistant For example, if you need 24 simultaneous sessions, follow these steps to create 24 media ports. Assign consecutive numbers to the ports (for example, “4001–4024”). To Add Media Ports for Personal Assistant (Cisco CallManager 3.3 and Earlier) Step 1 In Cisco CallManager, select Device > Add a New Device. Step 2 From the Device Type drop-down list box, select Phone, and click Next.
Chapter 3 Configuring Cisco CallManager for Personal Assistant Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant Configuring Cisco Unity in Cisco CallManager for Integration with Personal Assistant When adding Cisco Unity to Cisco CallManager, and setting the calling search space that you use for voice mail ports and for message waiting indicators, ensure that it contains the PAManagedEmployees partition, but not the PA partition.
C H A P T E R 4 Configuring Personal Assistant The following sections describe how to configure Personal Assistant: • Personal Assistant Configuration Task List, page 4-1 • Logging On to and Out of the Personal Assistant Administration Interface, page 4-3 • Configuring Speech Recognition, page 4-4 • Configuring Telephony Providers, page 4-7 • Configuring the Corporate Directory, page 4-7 • Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.
Chapter 4 Configuring Personal Assistant Personal Assistant Configuration Task List following task list helps you understand what you must do to make Personal Assistant operational, and also indicates which configuration steps are optional. The cross-references lead to sections that provide details for each configuration step. 1. Log on to the Personal Assistant Administration interface. See the “Logging On to and Out of the Personal Assistant Administration Interface” section on page 4-3. 2.
Chapter 4 Configuring Personal Assistant Logging On to and Out of the Personal Assistant Administration Interface 12. Personal Assistant looks up callers in the corporate directory when an internal caller is placing a call to another user. In order for Personal Assistant to find the caller, the number of the caller must match the number as written in the corporate directory. If the numbers do not match, Personal Assistant will not be able to determine the caller.
Chapter 4 Configuring Personal Assistant Configuring Speech Recognition Step 4 Click Session > Logout in the menu bar to log out of the system when you are finished configuring Personal Assistant. The system automatically logs you out after 30 minutes of inactivity. Configuring Speech Recognition You must configure speech services to create speech server clusters. This allows users to talk to Personal Assistant over the phone, for example, dialing parties by name rather than by phone number.
Chapter 4 Configuring Personal Assistant Configuring Speech Recognition After clicking Save, Personal Assistant displays the number of licenses, which is the maximum number of simultaneous speech ports and locales available when using this license key. Step 5 Create the speech server cluster by doing the following substeps: a. For each speech server, in the Speech Recognition Server Hosts field, enter the server IP address or DNS name, and click Add.
Chapter 4 Configuring Personal Assistant Configuring Speech Recognition If Maximum Number for Disambiguation is set to “3,” a user will be presented with up to three selections if there are multiple people with the requested name. Therefore, if three people in your company share the name “John Smith,” Personal Assistant plays the recorded name and extension for each of the three, allowing users to select the applicable John Smith.
Chapter 4 Configuring Personal Assistant Configuring Telephony Providers Configuring Telephony Providers You must configure the telephony interface between Personal Assistant and the Cisco CallManager clusters so that Personal Assistant can successfully receive and transfer phone calls. The settings you enter here must correspond to the Personal Assistant user you created in Cisco CallManager (see the “Adding Personal Assistant as a JTAPI User” section on page 3-9).
Chapter 4 Configuring Personal Assistant Configuring the Corporate Directory Before you begin the procedure, you must know some details about the corporate directory. Review the procedure and contact your directory administrator to obtain any information you do not know. To Configure the Corporate Directory Step 1 In the Personal Assistant Administration, select System > Corporate Directory Settings. The Corporate Directory Settings page opens.
Chapter 4 Configuring Personal Assistant Configuring the Corporate Directory The value that you enter depends on your corporate directory. Use the applicable value, as follows: • For Cisco CallManager DC Directory—Enter ou=,o=. For example: ou=Users,o=Domain.com. • For Active Directory—Enter a comma-separated list of each component of the distinguished name for the user node in Active Directory. For example: if the node is UserNode1.Subdomain1.
Chapter 4 Configuring Personal Assistant Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later) Specifying the Cisco CallManager Internal Directory Configuration (Personal Assistant Version 1.4(3) or Later) Personal Assistant uses the directory Cisco CallManager is using to maintain system configuration information such as corporate directory settings and some user information such as call routing rules and user recorded names.
Chapter 4 Configuring Personal Assistant Configuring Personal Assistant Servers • Step 2 The right column contains the settings for the selected server. When you initially open the page, this column is empty of settings, so that you can add a new Personal Assistant server. If you later want to add a new Personal Assistant server while viewing the properties of an existing server, click New before entering settings. Enter settings for a new server, or change the existing settings, as applicable.
Chapter 4 Configuring Personal Assistant Configuring Messaging – Adding Personal Assistant Without Previously Defined Partitions, page 1-20 • Step 3 Tip Failover Server Names—The ordered list of servers that should take over for the server if it becomes disabled. Using the Personal Assistant failover capability requires careful planning, and affects the number of telephony ports you can define for the servers.
Chapter 4 Configuring Personal Assistant Configuring Messaging To Identify the Cisco Unity System Mailbox Name Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > System Manager. Step 2 Expand Servers. Step 3 Expand . Step 4 Expand First Storage Group. Step 5 Expand Mailbox Store. Step 6 Click Mailboxes. Step 7 From the list of mailboxes in the right pane, identify the Cisco Unity mailbox.
Chapter 4 Configuring Personal Assistant Configuring Enhanced Text to Speech We recommend that you use 2000 milliseconds for a Cisco Unity system, and 4000 milliseconds for other systems, such as Octel. c. Add each voice mail server to the list of servers by entering the Voice Mail Server Name (for example, unity1), the Pilot Number (the phone number used to reach voice mail), and the internal and external DTMF Redirection Sequences required to direct a call to a specific voice mailbox.
Chapter 4 Configuring Personal Assistant Creating a Simple Automated Attendant Step 6 Click Test to validate the configuration. Note that while the Personal Assistant server and the TTS server are not required to be in the same domain, the test cannot display configuration information if they are in different domains.
Chapter 4 Configuring Personal Assistant Creating Dialing Rules Step 7 Click Save. The automated attendant is now operational. Creating Dialing Rules You can create global dialing rules to automatically modify outgoing phone numbers. These changes only affect the user when he or she uses Personal Assistant; they do not apply to the telephony system outside of Personal Assistant. For example, if a user simply picks up the phone and dials a number, these rules will not be applied.
Chapter 4 Configuring Personal Assistant Configuring Directory Lookup Rules Tip To change a rule, find it in the list of rules, modify the properties as desired, and click Update on the line with the rule. To change the priority of a rule, use the up and down arrows until the rule is correctly positioned. For Personal Assistant version 1.4(5) and later, you can also enter the applicable value in the New Priority field, and click Update on the line with the rule.
Chapter 4 Configuring Personal Assistant Configuring Directory Hierarchies Step 3 Tip • New Prefix—Enter the string of digits that Personal Assistant will add to the front of the dialed number, after removing the specified number of digits. For example, you can add an area code and initial digits to a 5-digit extension, turning 56565 into 5555556565. Personal Assistant uses the resulting number to look up the calling party in the corporate directory. • Priority (Personal Assistant version 1.
Chapter 4 Configuring Personal Assistant Setting Up Systemwide Rules Step 6 In the LDAP Search Filter field, enter the LDAP search filter that defines the group. You must know the correct LDAP expression used by your corporate directory, and the specific names of the fields in your directory, to create a valid filter. If you are using an LDIF file, Personal Assistant uses this filter, along with information from the file, to create the hierarchies.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System To Create and Activate Systemwide Rules Step 1 In the Personal Assistant Administration, select Systemwide Rules > Systemwide Rules. The Systemwide Rule Sets page opens. Step 2 Use the systemwide rule sets pages to create and activate systemwide rule sets.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System Do the following six procedures, in the order given, to configure and test the integration. To Add the Personal Assistant Server to the Domain of the Cisco Unity Server Step 1 On the Windows Start menu, click Settings > Control Panel > System. Step 2 Click the Network Identification tab. Step 3 Click Properties.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with a Cisco Unity Voice Messaging System If the Cisco Unity message store is Exchange 2003 or Exchange 2000, do the following procedure to enable the Exchange administrator to access all of the Exchange user mailboxes. Otherwise, Personal Assistant will not be able to access the Exchange user mailboxes.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with an Octel Voice Messaging System The Personal Assistant server must be able to connect to the Cisco Unity server by using the DNS name ..cisco.com. To enable the Personal Assistant server to resolve the Cisco Unity server name, you might need to add the name and IP address of the Cisco Unity server to the Personal Assistant server hosts file.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Octel system as the people who are being called), and which calls Octel would treat as external calls (calls from callers who do not have Octel mailboxes). Based on this determination, Personal Assistant sends the applicable DTMF redirection sequence to the Octel server when forwarding the call.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Step 3 Expand . Step 4 Expand Configurations. Step 5 Click Connections. Step 6 Click File > New Other > Internet Mail Service. Step 7 In the Internet Mail Wizard window, click Next. Step 8 Click Next. Step 9 In the list, click the name of the Exchange server. Step 10 Click Next. Step 11 Click No, and click Next. Step 12 Click Use DNS to Send Mail, and click Next.
Chapter 4 Configuring Personal Assistant Integrating Personal Assistant with Exchange 5.5 Cisco Personal Assistant 1.
C H A P T E R 5 Preparing Users for Personal Assistant There are some configuration changes that you can make that affect how users use Personal Assistant. You should communicate these changes if you make them. In general, you might find deployment of Personal Assistant to be easier if you link the user interface to your corporate intranet in a location that can be easily found.
Chapter 5 Preparing Users for Personal Assistant Dialing Personal Assistant Dialing Personal Assistant You need to tell users what number to dial to access Personal Assistant in order to use the dial-by-name feature, to access their voice mail, or to use other features of the telephony interface. The Personal Assistant access number is the extension you configured as the CTI route point.
Chapter 5 Preparing Users for Personal Assistant How Administrative Changes Affect Users • Reset the recorded name—You can erase the name a user recorded, which forces the user to rerecord the name the next time they call Personal Assistant. The user can also reset the spoken name through the user interface. • Delete the user from the Personal Assistant system—You can remove user account data from the Personal Assistant directory.
Chapter 5 Preparing Users for Personal Assistant How Administrative Changes Affect Users • Enforcing Authentication by PIN from personal destinations—Both you and users can configure Personal Assistant to require a PIN when users call from any phone except their work phone listed in the corporate directory. When you configure Personal Assistant to do this, your setting takes priority over the user-configured setting. Otherwise, the user setting is used.
C H A P T E R 6 Troubleshooting Personal Assistant This chapter contains the following sections: • Resolving Problems with Using Personal Assistant, page 6-1 • Resolving Problems with Managing Personal Assistant, page 6-10 • Troubleshooting Failed System Refreshes, page 6-11 • Monitoring Server Status, page 6-12 • Monitoring Performance, page 6-12 • Collecting Call History Information, page 6-14 • Starting and Stopping the Servers and License Manager, page 6-14 • Collecting Trace and Debug
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant • Message Waiting Indicator Does Not Work, page 6-6 • All Users Cannot Browse Voice Mail, page 6-7 • Some Users Cannot Browse Voice Mail, page 6-7 • Users Cannot Log On to Cisco Unity Voice Mail, page 6-7 • Calendar-Based Call-Routing Rules Do Not Work, page 6-8 • Users Hear Text to Speech Names Too Often, page 6-9 Unable to Access the User Web Interface If users cannot access the Personal Assistant
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant Users Cannot Make Conference Calls (Cisco CallManager 3.3 or Later) If you are using Cisco CallManager version 3.3 or later and if users are unable to make conference calls, it may be that the Cisco CallManager service parameter for ad hoc conferencing is not set correctly. Note that not all Cisco CallManager service releases and support patch releases contain the parameter.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant Calls Transferred to Voice Mail Too Quickly By using the miscellaneous settings in the Personal Assistant Administration interface, you can designate the call pickup time. This determines how long Personal Assistant waits for a call to be picked up before it moves on to the next defined dial rule.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant – Refresh the speech grammar by clicking Refresh Now on the Speech Services Configuration page (System > Speech Services). If the problem persists, verify that the package was created (look for xcopy errors in the Personal Assistant log on the primary server), and contact Cisco TAC.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant For example, user A has the DN 2001 and user B has the DN 2002. Two Personal Assistant interceptor port route points with the DNs 2001 and 2002 are defined in Cisco CallManager. When user A attempts to call user B, Cisco CallManager cannot transfer the call to Personal Assistant. Instead the call is rejected and user A hears a busy tone.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant All Users Cannot Browse Voice Mail If users are transferred to the main voice mail number when they try to access voice mail in Personal Assistant, rather than being taken directly to the applicable voice mailbox, check the messaging configuration (System > Messaging). Ensure that the voice mail servers are identified by unqualified DNS name, for example unity1 rather than unity1.domain.com.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant Step 4 In the Microsoft Exchange Server window, verify the Cisco Unity server name in the Microsoft Exchange Server field. If the server name is incorrect, enter the correct name or IP address. For example: amishak. (Do not use the fully qualified domain name.) Step 5 Verify the Cisco Unity system mailbox name in the Mailbox Name field. If the mailbox name is incorrect, enter the correct name.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Using Personal Assistant If you are using Cisco Unity with Personal Assistant, verify that the two Personal Assistant services are running under an account with domain administrator privileges in the domain of the Cisco Unity server. See the “To Configure Two Personal Assistant Services to Log on with Cisco Unity Domain Administrator Privileges” procedure on page 4-21.
Chapter 6 Troubleshooting Personal Assistant Resolving Problems with Managing Personal Assistant Resolving Problems with Managing Personal Assistant The following sections provide resolutions to problems you might encounter when managing Personal Assistant: • Speech Server or License Manager Is Not Recognized, page 6-10 • Servers Displaying Connectivity Problem, page 6-10 • Server Processor Is Running at Maximum, page 6-10 • Personal Assistant Is Not Intercepting Calls, page 6-11 • Personal Assi
Chapter 6 Troubleshooting Personal Assistant Troubleshooting Failed System Refreshes To resolve the problem, restart all license managers and speech servers from the control center (System > Control Center). If the problem recurs frequently, and you are using DHCP, consider using static IP addresses for the Personal Assistant and speech servers.
Chapter 6 Troubleshooting Personal Assistant Monitoring Server Status Step 2 Verify the DNS names or IP addresses in the Speech Recognition Server Hosts and the Speech Recognition License Manager Hosts lists. If any information is incorrect, make the applicable modifications, and click Save to update the information. Step 3 Navigate to the Control Center page and verify that the license manager is running.
Chapter 6 Troubleshooting Personal Assistant Monitoring Performance Table 6-2 Personal Assistant Performance Monitor Counters Counter Description Calls Answered The total number of calls that Personal Assistant answered. Call Failure The total number of calls to Personal Assistant that did not succeed in completing a task. If the caller hangs up without completing a task, the call is considered a failure (for example, if Personal Assistant did not recognize the name of a party to be called).
Chapter 6 Troubleshooting Personal Assistant Collecting Call History Information Table 6-2 Personal Assistant Performance Monitor Counters (continued) Counter Description Total Active Sessions The number of sessions currently active (both speech sessions and non-speech sessions). Total Speech Sessions The number of currently active speech sessions. Transfer Failed The total number of times Personal Assistant tried but failed to transfer a call to another number.
Chapter 6 Troubleshooting Personal Assistant Collecting Trace and Debug Information • Personal Assistant Speech Server—lists the speech server systems in the cluster The status of one type of server does not affect the status of any other type of server on the same system. For example, you can stop a license manager without stopping the Personal Assistant server on the same system, and vice versa.
Chapter 6 Troubleshooting Personal Assistant Integrating with Network Management Systems Step 4 • PASCCP—The Skinny protocol subsystem. • PARULES—The rules-based call routing subsystem. This applies only to the user interface. • PADtmf—The DTMF interface. • Perfmon—The performance monitoring subsystem. • PASpeech—The speech recognition subsystem. Click Save Settings to save and activate your changes. Personal Assistant begins generating the requested trace and debug information.
Chapter 6 Troubleshooting Personal Assistant Integrating with Network Management Systems Monitoring Personal Assistant Subsystem Status Personal Assistant supports the SYSAPPL-MIB that allows you to use CiscoWorks2000 or a third-party SNMP browser to remotely access information about the following Personal Assistant components: • Personal Assistant Server – PAServer.exe – PASPRM.exe – PASPNLM.exe • Personal Assistant Web Administration – PAWebAdmin.
Chapter 6 Troubleshooting Personal Assistant Integrating with Network Management Systems Personal Assistant immediately begins writing messages to syslog. Tip You can change the frequency with which Personal Assistant writes to syslog by changing the number of lines buffered between writes (Number of Buffered Trace Lines). The more lines you buffer, the less frequently data is written to syslog, which improves performance. However, if you buffer too many lines, syslog data might become too out-of-date.
A P P E N D I X A Personal Assistant Administration Page Reference The following sections describe the fields on the pages of the Personal Assistant Administration interface.
Appendix A Personal Assistant Administration Page Reference Control Center If you support multiple locales, you can install a different prompt for each locale, spoken in the applicable language. When someone calls the automated attendant, Personal Assistant initially plays the prompt for your default locale. Callers can switch locales by pressing 8, and then choosing from a list of supported locales. If a caller changes locales, Personal Assistant plays the prompt recorded for the selected locale.
Appendix A Personal Assistant Administration Page Reference Corporate Directory Settings Table A-2 System > Control Center Page Field Considerations Personal Assistant Server Controls the status of the Personal Assistant server service on the listed system. A server is started if there is an arrow icon beside it; it is stopped if there is a square icon beside it. • To start the servers on all listed systems, click the Start All button for the server group.
Appendix A Personal Assistant Administration Page Reference Corporate Directory Settings Table A-3 describes the fields on the Corporate Directory Settings page. Use the Corporate Directory Settings page to identify the corporate directory server. This is the directory that contains information, such as phone numbers and locations, on all of the employees in the corporation.
Appendix A Personal Assistant Administration Page Reference Corporate Directory Settings Table A-3 System > Corporate Directory Settings Page (continued) Field Considerations Directory Search Base DN for Enter the Distinguished Name (DN) for the user node of your corporate directory. Users • For Cisco CallManager DC Directory—Enter ou=, o=. For example: ou=Users,o=Domain.com.
Appendix A Personal Assistant Administration Page Reference Cisco CallManager Internal Directory Configuration Table A-3 System > Corporate Directory Settings Page (continued) Field Considerations Number of Results per Page Enter the number of results per page that Personal Assistant will use for LDAP queries. (for systems querying Active Directory only) Consult your LDAP administrator to determine the page size to use.
Appendix A Personal Assistant Administration Page Reference Directory Hierarchy Configuration You can also modify, rearrange, or delete rules, as follows: Table A-5 • To modify a rule, change the rule and click Update. • To change the priority of a rule, use the up and down arrows until the rule is correctly positioned. For Personal Assistant version 1.
Appendix A Personal Assistant Administration Page Reference Directory Lookup Rules If the changes to the directory hierarchy configuration need to take effect immediately, go to the System > Speech Services Configuration page, and click Refresh Now. Otherwise, configuration changes take effect on the next system refresh.
Appendix A Personal Assistant Administration Page Reference Enhanced Text to Speech Configuration calling party. For example, if the incoming call is from 51234, but the corporate directory uses 10-digit numbers, you can create a rule to convert 51234 to 5555551234. This does not affect the number dialed; it only provides Personal Assistant with a valid number for looking up the user in the corporate directory.
Appendix A Personal Assistant Administration Page Reference Messaging Configuration Table A-8 describes the fields on the Enhanced TTS Configuration page. Use the Enhanced TTS Configuration page to configure the settings for the enhanced Text to Speech server. When you have modified data in the fields on the page, click Save to save your changes. You can click Test to validate the new configuration.
Appendix A Personal Assistant Administration Page Reference Messaging Configuration Table A-9 System > Messaging Configuration Page (continued) Field Considerations Calendar Mailbox Name Enter the first name and last name of the administrator account on the Microsoft Exchange server.
Appendix A Personal Assistant Administration Page Reference Miscellaneous Settings Table A-9 System > Messaging Configuration Page (continued) Field Considerations Internal DTMF Redirection Sequence Enter the redirection DTMF sequence for transferring a call internal to the corporate phone network to the voice mail system. This sequence is defined in the voice mail system used on the server you are adding. For example, the default sequence, which is used by the Cisco Unity system, is #X#2.
Appendix A Personal Assistant Administration Page Reference Miscellaneous Settings Table A-10 describes the fields on the Miscellaneous Settings page. Use the Miscellaneous Settings page to configure some settings that are applicable to all Personal Assistant users. When you have modified data in the fields on the page, click Save to save your changes.
Appendix A Personal Assistant Administration Page Reference Miscellaneous Settings Table A-10 System > Miscellaneous Settings Page (continued) Field Considerations Caller Input Timeout Enter the time (in seconds) Personal Assistant will wait for a caller to press the applicable key to continue to locate a user or to transfer to voice mail. We recommend that you enter the following values, depending on your version of Personal Assistant: • Personal Assistant 1.
Appendix A Personal Assistant Administration Page Reference Reset User Information Table A-10 System > Miscellaneous Settings Page (continued) Field Considerations Peer Keep-Alive Interval Enter the interval (in seconds) for which each Personal Assistant server sends keep-alive messages to the other Personal Assistant servers within the cluster.
Appendix A Personal Assistant Administration Page Reference Server Configuration Table A-11 System > Reset User Information Page Field Considerations Select Users Create the list of accounts to modify by doing the following: 1. Click Add to search for user accounts. 2. Enter the search criteria, and click Search. 3. From the list of results, check the check boxes of the entries to add, and click Add Selected.
Appendix A Personal Assistant Administration Page Reference Server Configuration Table A-12 Servers > Server Configuration Page Field Description Server List A list of the Personal Assistant servers that you have inserted into the Personal Assistant server cluster (shown in the left column). Click a server to view or change its configuration. Server Name A unique name for the Personal Assistant server. This is not the same as the server DNS name or IP address.
Appendix A Personal Assistant Administration Page Reference Server Configuration Table A-12 Servers > Server Configuration Page (continued) Field Description Media Port Beginning Address The start of the range of ports defined in Cisco CallManager that will be used to terminate calls to Personal Assistant. When Personal Assistant answers a call, it is assigned to an available port in this range. The number of telephony ports used is based on the Personal Assistant Number of Telephony Ports setting.
Appendix A Personal Assistant Administration Page Reference Server Configuration Table A-12 Servers > Server Configuration Page (continued) Field Description Interceptor Ports The phone extensions of the users who are using Personal Assistant. The numbers you list here must be defined as CTI route points in Cisco CallManager. Any number you enter here must already be configured in the Cisco CallManager cluster controlled by the CTI Manager identified in the Interceptor Port Provider field.
Appendix A Personal Assistant Administration Page Reference Server Status Table A-12 Servers > Server Configuration Page (continued) Field Description Debug Package List A selection of subsystems for which you need to collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Select subsystems only at the request of Cisco Technical Support; the debug information is for the use of Cisco in resolving problems that you cannot solve yourself.
Appendix A Personal Assistant Administration Page Reference Speech Services Configuration Speech Services Configuration The Speech Services Configuration page opens when you select System > Speech Services. Table A-14 describes the fields on the Speech Services Configuration page. Use the Speech Services Configuration page to configure the speech servers and the speech-recognition characteristics used when a user dials a number by speaking the name of the party to be called or when accessing voice mail.
Appendix A Personal Assistant Administration Page Reference Speech Services Configuration Table A-14 System > Speech Services Configuration Page (continued) Field Considerations License Key Enter the license key for the speech-recognition software. You must enter a valid key to enable speech recognition. Cisco provides the license key based on how many speech-recognition license ports you purchased. Changes to this setting take effect only after a refresh.
Appendix A Personal Assistant Administration Page Reference Speech Services Configuration Table A-14 System > Speech Services Configuration Page (continued) Field Considerations Available and Supported Locales Use these fields to set up the locales to support the Personal Assistant phone and user web interface. The list of available locales shows the locales that were selected when you installed Personal Assistant.
Appendix A Personal Assistant Administration Page Reference Speech Services Configuration Table A-14 System > Speech Services Configuration Page (continued) Field Considerations Rejection Confidence Level Enter the percentage confidence level below which a user request is rejected. The speech-recognition software assigns a percentage confidence level to every session.
Appendix A Personal Assistant Administration Page Reference Systemwide Rule Options Table A-14 System > Speech Services Configuration Page (continued) Field Considerations Max Help Count per Call Enter the maximum number of times the user can ask Personal Assistant for help in an entire Personal Assistant or voice mail session. If the user asks for help more times than this number, Personal Assistant transfers the user to the operator.
Appendix A Personal Assistant Administration Page Reference Telephony Configuration Use the Systemwide Rule Sets page to create sets of rules that can be applied to all calls that come through the Personal Assistant system. For example, you might want to send all calls to user voice mailboxes after regular work hours. You set up destinations and destination groups, personal address book callers and caller groups, and rules and rule sets, in much the same way a user would.
Appendix A Personal Assistant Administration Page Reference Telephony Configuration Table A-16 System > Telephony Configuration Page (continued) Field Description Provider Group Name The name of the provider group you are adding. Enter a name you will find meaningful. When configuring Personal Assistant servers, you will select providers based on the names you enter in this field. You cannot change the provider group name once you add it to the list.
Appendix A Personal Assistant Administration Page Reference Telephony Configuration Cisco Personal Assistant 1.
INDEX calendar-based routing, configuring A 4-12 Calendar Mailbox Name, field description AA Route Address, field description AA Route Point, field description A-17 Calendar Server Name, field description A-20 Caller Input Timeout, field description Administrator E-mail Address A-12 Speech Services Configuration page, field description A-21 administrator interface, logging on Allow Barge-In, field description use in load balancing A-23 1-14 1-14 configuring for CTI route point disabling for m
Index history logs 6-14 D intercepting, configuration 3-3 intercepting, software required intercepting, troubleshooting Daily Automatic Refresh, field description 1-6 debug information, setting up 6-11 transferred to voice mail too quickly CDP support, in Personal Assistant Default Locale, field description 6-16 clusters, effect on rule-based routing configuring for Personal Assistant configuring users dialog, definition 1-4 creating global 1-3 database locations, required for installatio
Index installing configuration 2-9 Enhanced Text to Speech Configuration page software required A-9 External DTMF Redirection Sequence, field description A-12 3-3 1-6 Interceptor Port, field description A-20 Interceptor Port Provider, field description A-18 interceptor ports about F 1-3 assigning to JTAPI user failover about creating Personal Assistant 1-15 configuring error handling 4-10 3-4 3-4 Interceptor Ports, field description Failover Server, field description A-20 Failover S
Index location hierarchy log, call history logon nodes, directory 4-18 Notify Users of PIN Change, field description 6-14 4-3 lookup rules, directory A-7 4-17 A-12 Number of Buffered Trace Lines, field description A-15 Number of Cisco Unity Licenses, field description A-11 Number of Digits Dial Rules Configuration Page, field description M Directory Lookup Rules Page, field description Mailbox Name, field description Number of Licenses, field description A-11 Max Error Count per Call, f
Index PASpeech, definition PASRV, definition load balancing, effect on users 6-16 number required, determining 6-15 Peer Keep-Alive Interval, field description Peer TCP Port, field description Perfmon, definition starting and stopping A-15 structure components, installing configuring 3-2 Directory Lookup Rules Page, field description 3-9 Pilot Number, field description 5-2 PIN resetting 1-1 logging on to and out of number, configuring 5-2 Directory Lookup Rules Page, field description
Index route point unable to use interceptor port speech-enabled 1-3 using as interceptor port conferencing 3-4 Route Point, field description 1-2 directory dialing A-20 rule-based call routing about 6-2 1-2 voice mail browsing Speech License Manager, field description 1-2 using Personal Assistant without 1-4 rules configuration settings configuring creating global dial A-6 directory lookup 4-17 4-4 4-18 Speech Recognition License Manager Hosts, field description A-22 directory l
Index T U technical difficulties, troubleshooting Unique Attribute for Corporate Directory, field description A-12 6-4 telephony configuring Unique Attribute for Message Store, field description A-12 4-7 configuring Cisco CallManager user Text to Speech, troubleshooting 3-9 Unique User Attribute Name, field description 6-9 upgrade procedure toll fraud A-4 2-5 identifying 6-14 Use Cisco Unity Phone Password for the Personal Assistant PIN, field description A-13 preventing 1-24 Use LDIF
Index Windows 2000 installing Personal Assistant in domains user name, for logging on 2-2 4-3 Write to Syslog, field description A-15 Cisco Personal Assistant 1.