Cisco Unified Communications Manager Administration Guide Release 7.1(2) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C O N T E N T S Preface PART Cisco Unified Communications Manager 1 CHAPTER xxvii 1 Introduction 1-1 Key Features and Benefits 1-1 Browsing to Cisco Unified Communications Manager Administration 1-2 Web Browsers 1-2 Cisco Unified Communications Manager Administration Logon 1-3 Cisco Unified Communications Manager Administration Log Off 1-4 Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS) 1-4 Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration
Contents CHAPTER 3 Cisco Unified Communications Manager Configuration 3-1 Cisco Unified Communications Manager Configuration Settings Finding a Cisco Unified Communications Manager Updating a Cisco Unified Communications Manager 3-1 3-4 3-6 Synchronizing a Cisco Unified Communications Manager With Devices Cisco CallManager Service Activation/Deactivation Cisco CallManager Service Activation 3-7 Cisco CallManager Service Deactivation 3-7 Related Topics CHAPTER 4 3-6 3-7 3-8 Cisco Unified Commun
Contents CHAPTER 8 Region Configuration 8-1 Region Configuration Settings Finding a Region 8-1 8-4 Configuring a Region 8-5 Synchronizing a Region With Affected Devices Deleting a Region Related Topics CHAPTER 9 8-9 8-9 8-10 Device Pool Configuration 9-1 Device Pool Configuration Settings Finding a Device Pool 9-1 9-10 Configuring a Device Pool 9-11 Synchronizing a Device Pool With Affected Devices Deleting a Device Pool Related Topics 9-13 9-14 CHAPTER 10 Device Mobility Group Co
Contents CHAPTER 14 LDAP System Configuration 14-1 LDAP System Configuration Settings 14-1 Updating LDAP System Information Related Topics CHAPTER 15 14-3 14-4 LDAP Directory Configuration 15-1 LDAP Directory Configuration Settings Finding an LDAP Directory 15-4 Configuring an LDAP Directory Deleting an LDAP Directory Related Topics CHAPTER 16 15-1 15-5 15-6 15-6 LDAP Authentication Configuration 16-1 LDAP Authentication Configuration Settings Updating LDAP Authentication Information
Contents CHAPTER 20 MLPP Domain Configuration 20-1 MLPP Domain Configuration Settings Finding an MLPP Domain 20-2 Configuring an MLPP Domain Deleting an MLPP Domain Related Topics CHAPTER 21 20-1 20-3 20-3 20-4 Resource Priority Namespace Network Domain Configuration 21-1 Resource Priority Namespace Network Domain Configuration Settings Finding a Resource Priority Namespace Network Domain 21-2 Configuring a Resource Priority Namespace Network Domain Deleting a Resource Priority Namespace Ne
Contents CHAPTER 28 CUMA Server Security Profile Configuration CHAPTER 29 Application Server Configuration 29-1 Application Server Configuration Settings Finding an Application Server 29-3 Deleting an Application Server CHAPTER 30 License Unit Report 29-4 29-5 30-1 Generating a License Unit Report Related Topics CHAPTER 31 31-1 Calculating License Units CHAPTER 32 License File Upload 30-1 30-2 License Unit Calculator Related Topics 29-1 29-2 Configuring Application Servers Rela
Contents CHAPTER 34 Autoregistration Configuration 34-1 Autoregistration Configuration Settings Enabling Autoregistration 34-3 Disabling Autoregistration 34-4 Reusing Autoregistration Numbers Related Topics 35 Geolocation Configuration CHAPTER 36 Geolocation Filter Configuration 35-1 36-1 Call Routing Configuration 3 CHAPTER 37 Automated Alternate Routing Group Configuration AAR Group Configuration Settings Finding an AAR Group Deleting an AAR Group Related Topics 38 37-1 37-4 37-4
Contents CHAPTER 40 SIP Dial Rules Configuration 40-1 SIP Dial Rule Configuration Settings Finding a SIP Dial Rule 40-1 40-3 Configuring SIP Dial Rules 40-4 Pattern Formats 40-5 SIP Dial Rules Examples 40-6 Deleting a SIP Dial Rule 40-7 Resetting a SIP Dial Rule 40-8 Synchronizing Configuration of a SIP Dial Rule with Affected SIP Phones Related Topics CHAPTER 41 40-9 Route Filter Configuration 41-1 Route Filter Configuration Settings Finding a Route Filter 41-1 41-2 Configuring a Route
Contents Changing the Order of Route Groups in a Route List 43-6 Synchronizing a Route List With Affected Route Groups Deleting a Route List Related Topics CHAPTER 44 43-7 43-7 Route Pattern Configuration 44-1 Route Pattern Configuration Settings Finding a Route Pattern Deleting a Route Pattern CHAPTER 45 44-1 44-10 Configuring a Route Pattern Related Topics 44-11 44-12 44-13 Line Group Configuration 45-1 Line Group Configuration Settings Finding a Line Group 45-1 45-6 Configuring a L
Contents Deleting a Hunt Pilot Related Topics CHAPTER 48 47-14 47-14 SIP Route Pattern Configuration 48-1 SIP Route Pattern Configuration Settings Finding a SIP Route Pattern 48-5 Configuring a SIP Route Pattern Deleting a SIP Route Pattern Related Topics 48-6 48-6 48-7 CHAPTER 49 Access List Configuration 49-1 CHAPTER 50 Time Period Configuration 50-1 Time Period Configuration Settings Finding a Time Period Deleting a Time Period CHAPTER 51 50-1 50-3 Configuring a Time Period Rela
Contents CHAPTER 53 Calling Search Space Configuration 53-1 Calling Search Space Configuration Settings Finding a Calling Search Space 53-3 Configuring a Calling Search Space Deleting a Calling Search Space Related Topics 53-1 53-4 53-4 53-5 CHAPTER 54 Intercom Partition Configuration CHAPTER 55 Intercom Calling Search Space Configuration CHAPTER 56 Intercom Directory Number Configuration CHAPTER 57 Intercom Translation Pattern Configuration CHAPTER 58 Client Matter Codes CHAPTER
Contents Configuring Private Line Automatic Ringdown (PLAR) Removing a Directory Number from a Phone 64-28 Creating a Cisco Unity Connection Voice Mailbox Related Topics CHAPTER 65 64-29 64-30 Meet-Me Number/Pattern Configuration 65-1 Meet-Me Number/Pattern Configuration Settings Finding a Meet-Me Number/Pattern Deleting a Meet-Me Number/Pattern CHAPTER 66 65-1 65-2 Configuring a Meet-Me Number/Pattern Related Topics 64-27 65-4 65-4 65-5 Dial Plan Installer 66-1 Finding a Dial Plan 66-
Contents CHAPTER 69 Called Party Transformation Pattern Configuration 69-1 Called Party Transformation Pattern Configuration Settings Finding a Called Party Transformation Pattern 69-5 Configuring a Called Party Transformation Pattern Deleting a Called Party Transformation Pattern Related Topics 70 Mobility Configuration CHAPTER 71 Logical Partitioning Policy Configuration 70-1 72 Annunciator Configuration 71-1 72-1 Annunciator Configuration Settings Finding an Annunciator 72-1 72-3 Upda
Contents CHAPTER 74 Media Termination Point Configuration 74-1 Cisco IOS Media Termination Point Configuration Settings Finding a Media Termination Point 74-2 Configuring a Media Termination Point 74-3 Synchronizing a Media Termination Point Deleting a Media Termination Point Related Topics 74-4 74-5 74-6 CHAPTER 75 Music On Hold Audio Source Configuration CHAPTER 76 Music On Hold Fixed Audio Source Configuration CHAPTER 77 Music On Hold Server Configuration CHAPTER 78 Transcoder Con
Contents CHAPTER 81 MOH Audio File Management Configuration CHAPTER 82 Mobile Voice Access Configuration PART 82-1 Voice Mail Configuration 5 CHAPTER 81-1 83 Cisco Voice-Mail Port Configuration 83-1 Cisco Voice-Mail Port Configuration Settings Finding a Cisco Voice-Mail Port 83-1 83-6 Configuring Cisco Voice-Mail Ports 83-7 Synchronizing a Cisco Voice Mail Port with Affected Devices Deleting a Cisco Voice-Mail Port Related Topics CHAPTER 84 83-9 83-9 Cisco Voice Mail Port Wizard 8
Contents CHAPTER 87 Voice-Mail Profile Configuration 87-1 Voice-Mail Profile Configuration Settings Finding Voice-Mail Profiles 87-1 87-2 Configuring a Voice-Mail Profile 87-3 Synchronizing a Voice Mail Profile With Affected Devices Deleting a Voice-Mail Profile Related Topics PART 87-5 87-5 Device Configuration 6 CHAPTER 88 CTI Route Point Configuration 88-1 CTI Route Point Configuration Settings Finding CTI Route Points Deleting a CTI Route Point 88-7 88-8 Resetting a CTI Route Point
Contents Port Configuration Settings 90-30 FXS/FXO Port Configuration Settings 90-31 Digital Access PRI Port Configuration Settings 90-39 Digital Access T1 Port Configuration Settings 90-62 BRI Port Configuration Settings 90-69 POTS Port Configuration Settings 90-82 Loop-Start Port Configuration Settings 90-84 Ground-Start Port Configuration Settings 90-85 E & M Port Configuration Settings 90-86 Finding Specific Gateways 90-88 Adding Gateways to Cisco Unified Communications Manager 90-89 Adding a Cisco I
Contents Configuring Cisco Unified IP Phones 91-27 Migrating Existing Phone Configuration to a Different Phone Resetting a Phone 91-30 91-32 Synchronizing a Phone Deleting a Phone 91-32 91-33 Configuring Speed-Dial Buttons or Abbreviated Dialing 91-34 Configuring IP Phone Services 91-35 Subscribing to a Service 91-35 Updating Services 91-36 Unsubscribing from a Service 91-37 Configuring Service URL Buttons 91-37 Adding a Service URL Button 91-37 Copy to a Remote Destination Profile 91-38 Modify
Contents CHAPTER 95 Device Firmware Load Information 95-1 Finding Devices With Non-Default Firmware Loads Related Topics CHAPTER 96 95-1 Default Device Profile Configuration 96-1 Default Device Profile Configuration Settings Configuring a Default Device Profile Deleting a Default Device Profile Related Topics CHAPTER 97 96-6 96-7 97-1 Device Profile Configuration Settings Finding a Device Profile Deleting a Device Profile 98 97-1 97-8 Configuring a Device Profile CHAPTER 96-1 96-7 De
Contents Assigning Softkey Templates to IP Phones Related Topics CHAPTER 100 99-8 99-9 IP Phone Services Configuration 100-1 IP Phone Service Configuration Settings IP Phone Service Parameter Settings Finding an IP Phone Service 100-1 100-3 100-4 Configuring an IP Phone Service Deleting an IP Phone Service 100-5 100-6 Configuring an IP Phone Service Parameter Deleting an IP Phone Service Parameter 100-7 100-8 Adding an IP Phone Service to a Phone Button Related Topics CHAPTER 101 100-9
Contents Deleting Common Phone Profiles Related Topics 103-7 103-7 CHAPTER 104 Remote Destination Profile Configuration CHAPTER 105 Recording Profile Configuration 105-1 Recording Profile Configuration Settings Finding a Recording Profile Deleting a Recording Profile PART 105-1 105-2 Configuring a Recording Profile Related Topics 104-1 105-3 105-3 105-4 Application Configuration 7 CHAPTER 106 Cisco Unified Communications Manager Assistant Configuration Wizard CHAPTER 107 Cisco Unif
Contents CHAPTER 112 Credential Policy Configuration 112-1 Credential Policy Configuration Settings Finding a Credential Policy 112-3 Configuring a Credential Policy Deleting a Credential Policy Related Topics CHAPTER 113 112-1 112-4 112-4 112-5 Application User Configuration 113-1 Application User Configuration Settings Finding an Application User 113-1 113-5 Configuring an Application User 113-6 Adding an Administrator User to Cisco Unity or Cisco Unity Connection Changing an Applicati
Contents CHAPTER 115 Role Configuration 115-1 Role Configuration Settings Finding a Role 115-3 Configuring a Role CHAPTER 116 115-2 115-4 Deleting a Role 115-5 Related Topics 115-5 User Group Configuration Finding a User Group 116-1 116-1 Configuring a User Group Deleting a User Group 116-2 116-3 Adding Users to a User Group 116-4 Deleting Users from a User Group Assigning Roles to a User Group 116-6 116-6 Viewing User Roles, User Groups, and Permissions Related Topics CHAPTER 117
Contents PART Appendixes 10 APPENDIX A Dependency Records A-1 Enabling Dependency Records Disabling Dependency Records Accessing Dependency Records Dependency Records Buttons APPENDIX B A-1 A-2 A-2 A-4 Configuring Non-Cisco Phones That Are Running SIP B-1 Configuration Checklist for Third-Party Phones That Are Running SIP B-1 Configuration Differences for Phones That Are Running SIP B-3 How Cisco Unified Communications Manager Identifies a Third-Party Phone Third-Party Phones That Are Runnin
Preface This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation. Note This document may not represent the latest Cisco product information available. You can obtain the most current documentation by accessing Cisco's product documentation page at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.
Preface Audience The Cisco Unified Communications Manager Administration Guide provides information for network administrators who are responsible for managing the Cisco Unified Communications Manager system. This guide requires knowledge of telephony and IP networking technology. Organization The following table provides the organization of this guide.
Preface Related Documentation Refer to the following documents for further information about related Cisco IP telephony applications and products: • Installing Cisco Unified Communications Manager Release 7.1(2) • Upgrading Cisco Unified Communications Manager Release 7.1(2) • Cisco Unified Communications Manager Documentation Guide • Release Notes for Cisco Unified Communications Manager Release 7.
Preface Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords, are in angle brackets. Notes use the following conventions: Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Preface Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations.
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P A R T 1 Cisco Unified Communications Manager
CH A P T E R 1 Introduction Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration Because Cisco Unified Communications Manager is a software application, enhancing its capabilities in production environments requires only upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs. Distribution of Cisco Unified Communications Manager and all Cisco Unified IP Phones, gateways, and applications across an IP network provides a distributed, virtual telephony network.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration From any user PC in your network, browse into a server that is running Cisco Unified Communications Manager Administration and log in with administrative privileges. Note Simultaneous logon to Cisco Unified Communications Manager Administration by a large number of users can cause performance to suffer. Try to limit the number of users and administrators that are logged on simultaneously.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration Note For security purposes, Cisco Unified Communications Manager Administration logs you out after 30 minutes of inactivity, and you must log back in. Additional Information See the “Related Topics” section on page 1-11. Cisco Unified Communications Manager Administration Log Off Procedure Use the following procedure to log off Cisco Unified Communications Manager Administration.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration When the dialog box displays, you must perform one of the following tasks: • By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application; that is, until you install the certificate in the trusted folder.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration Additional Information See the “Related Topics” section on page 1-11. Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration Internet Explorer (IE) 7 adds security features that change the way that the browser handles Cisco certificates for website access.
Chapter 1 Introduction Browsing to Cisco Unified Communications Manager Administration Step 8 Verify the setting and click Finish. A security warning displays for the import operation. Step 9 To install the certificate, click Yes. The Import Wizard displays “The import was successful.” Step 10 Click OK. The next time that you click the View certificates link, the Certification Path tab in the Certificate window displays “This certificate is OK.
Chapter 1 Introduction Navigating the Cisco Unified Communications Manager Administration Application Step 3 Note If you choose Do not accept, the application does not display. Note To view the certificate credentials before you continue, click Examine Certificate. Review the credentials, and click Close. Click OK. The Security Warning dialog box displays. Step 4 Click OK. Additional Information See the “Related Topics” section on page 1-11.
Chapter 1 Introduction Navigating the Cisco Unified Communications Manager Administration Application Manager Administration. To access these applications from Cisco Unified Communications Manager Administration, you must first click the Logout button in the upper, right corner of the Cisco Unified Communications Manager Administration window; then choose the application from the Navigation drop-down list box and click Go.
Chapter 1 Introduction Accessibility When you log in to Cisco Unified Communications Manager for the first time, the system displays the last successful login time as the current time. Additional Information See the “Related Topics” section on page 1-11. Accessibility Cisco Unified Communications Manager Administration and Cisco Unified CM User Options provide functionality for users that allows them to access buttons on the window without using a mouse.
Chapter 1 Introduction Related Topics Related Topics • Introduction, page 1-1 • Key Features and Benefits, page 1-1 • Browsing to Cisco Unified Communications Manager Administration, page 1-2 • Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration, page 1-4 • Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS), page 1-4 • Navigating the Cisco Unified Communications Manager Administration Application, page 1-8 • Accessibility, page 1-10 • Wher
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P A R T 2 System Configuration
CH A P T E R 2 Server Configuration This chapter contains information on the following topics: • Server Configuration Settings, page 2-1 • Finding a Server, page 2-4 • Configuring a Server, page 2-5 • Deleting a Server, page 2-6 • Related Topics, page 2-8 Server Configuration Settings Use the Server Configuration window to specify the address of the server where Cisco Unified Communications Manager is installed. Table 2-1 describes the server configuration settings.
Chapter 2 Server Configuration Server Configuration Settings Caution If your network supports IPv6 or IPv4 and IPv6 in dual-stack mode, you can provision your DNS server for IPv6 prior to upgrading from Cisco Unified Communications Manager Release 7.0(1) to Release 7.1(2). However, do not configure the DNS records for Cisco Unified Communications Manager for IPv6 until after you upgrade to Release 7.1(2).
Chapter 2 Server Configuration Server Configuration Settings Table 2-1 Server Configuration Settings (continued) Field Description Server Information IPv6 Name This field supports IPv6. If your network uses DNS that can map to IPv6 addresses, you can enter the host name of the Cisco Unified Communications Manager server.
Chapter 2 Server Configuration Finding a Server Finding a Server Because you might have several servers in your network, Cisco Unified Communications Manager lets you locate specific servers on the basis of specific criteria. Use the following procedure to locate servers. Note During your work in a browser session, the cookies on the client machine store your find/list search preferences.
Chapter 2 Server Configuration Configuring a Server Configuring a Server This section describes how to add or update a server address to the Cisco Unified Communications Manager database. Before You Begin Before you configure a server, review the following information: • Make sure that you only add each server once on the Server Configuration window.
Chapter 2 Server Configuration Deleting a Server • For additional information on changing the IP address or host name, refer to the document, Changing the IP Address and Host Name for Cisco Unified Communications Manager Release 7.1(2). Procedure Step 1 Perform one of the following tasks: • To add a server, choose System > Server and click Add New. • To update a server, find the server by using the procedure in the “Finding a Server” section on page 2-4. The Server Configuration window displays.
Chapter 2 Server Configuration Deleting a Server • If any call park numbers are configured for Cisco Unified Communications Manager on the node that is being deleted, the deletion fails. Before you can delete the node, you must delete the call park numbers in Cisco Unified Communications Manager Administration.
Chapter 2 Server Configuration Related Topics For example, if you have a version 7.1(2) disk, perform a 7.1(2) installation on the node. If you have a disk with a compatible version of 5.X on it, for example, use the disk to install Cisco Unified CM on the subsequent node; during the installation, choose the Upgrade During Install option when the installation displays the options.
CH A P T E R 3 Cisco Unified Communications Manager Configuration Use the following topics to find and update a Cisco Unified Communications Manager configuration or to view system component version information: • Cisco Unified Communications Manager Configuration Settings, page 3-1 • Finding a Cisco Unified Communications Manager, page 3-4 • Updating a Cisco Unified Communications Manager, page 3-6 • Synchronizing a Cisco Unified Communications Manager With Devices, page 3-6 • Cisco CallManager
Chapter 3 Cisco Unified Communications Manager Configuration Cisco Unified Communications Manager Configuration Settings Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued) Field Description Cisco Unified Communications Manager Name Enter the name that you want to assign to this Cisco Unified Communications Manager. Description Enter a description of the Cisco Unified Communications Manager.
Chapter 3 Cisco Unified Communications Manager Configuration Cisco Unified Communications Manager Configuration Settings Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued) Field Description External Phone Number Mask Specify the mask that is used to format caller ID information for external (outbound) calls that are made from the autoregistered devices. • The mask can contain up to 50 characters.
Chapter 3 Cisco Unified Communications Manager Configuration Finding a Cisco Unified Communications Manager Table 3-1 Cisco Unified Communications Manager Configuration Settings (continued) Field Description Cisco Unified Communications Manager TCP Port Settings for This Server Ethernet Phone Port MGCP Listen Port MGCP Keep-alive Port Cisco Unified Communications Manager uses this TCP port to communicate with the Cisco Unified IP Phones (SCCP only) on the network.
Chapter 3 Cisco Unified Communications Manager Configuration Finding a Cisco Unified Communications Manager Note During your work in a browser session, the cookies on the client machine store your find/list search preferences. If you navigate to other menu items and return to this menu item, or if you close the browser and then reopen a new browser window, the system retains your Cisco Unified Communications Manager search preferences until you modify your search.
Chapter 3 Cisco Unified Communications Manager Configuration Updating a Cisco Unified Communications Manager Updating a Cisco Unified Communications Manager This section describes how to update a Cisco Unified Communications Manager. Procedure Step 1 Choose System > Cisco Unified CM. The Find and List Cisco Unified CMs window displays.
Chapter 3 Cisco Unified Communications Manager Configuration Cisco CallManager Service Activation/Deactivation Additional Information See the “Related Topics” section on page 3-8. Cisco CallManager Service Activation/Deactivation The following requirements apply to Cisco CallManager service activation and deactivation: • Cisco CallManager Service Activation, page 3-7 • Cisco CallManager Service Deactivation, page 3-7 Additional Information See the “Related Topics” section on page 3-8.
Chapter 3 Cisco Unified Communications Manager Configuration Related Topics When you reactivate the Cisco CallManager service on the Cisco Unified Communications Manager, the database automatically re-creates the Cisco Unified Communications Manager by retaining the original configuration (server name or IP address).
CH A P T E R 4 Cisco Unified Communications Manager Group Configuration Use the following topics to add, update, or delete a Cisco Unified Communications Manager group: • Cisco Unified Communications Manager Group Configuration Settings, page 4-1 • Finding a Cisco Unified Communications Manager Group, page 4-3 • Configuring a Cisco Unified Communications Manager Group, page 4-4 • Synchronizing a Cisco Unified Communications Manager Group with Affected Devices, page 4-4 • Deleting a Cisco Unified
Chapter 4 Cisco Unified Communications Manager Group Configuration Cisco Unified Communications Manager Group Configuration Settings Table 4-1 describes the configuration settings for Cisco Unified Communications Manager groups. For related procedures, see the “Related Topics” section on page 4-6. Table 4-1 Cisco Unified Communications Manager Group Configuration Settings Field Description Cisco Unified Communications Manager Group Settings Name Enter the name of the new group.
Chapter 4 Cisco Unified Communications Manager Group Configuration Finding a Cisco Unified Communications Manager Group Finding a Cisco Unified Communications Manager Group Because you might have several Cisco Unified Communications Manager groups in your network, Cisco Unified Communications Manager Administration lets you locate specific Cisco Unified Communications Manager groups on the basis of specific criteria. Use the following procedure to locate Cisco Unified Communications Manager groups.
Chapter 4 Cisco Unified Communications Manager Group Configuration Configuring a Cisco Unified Communications Manager Group Configuring a Cisco Unified Communications Manager Group This section describes how to add, copy, or update a Cisco Unified Communications Manager group. Before You Begin Before configuring a Cisco Unified Communications Manager group, you must configure the Cisco Unified Communications Managers that you want to assign as members of that group.
Chapter 4 Cisco Unified Communications Manager Group Configuration Deleting a Cisco Unified Communications Manager Group Procedure Step 1 Choose Media Resources > Cisco Unified CM Group. The Find and List Cisco Unified CM Groups window displays. Step 2 Choose the search criteria to use. Step 3 Click Find. The window displays a list of Cisco Unified CM Groups that match the search criteria. Step 4 Click the Cisco Unified CM Group that you want to synchronize with affected devices.
Chapter 4 Cisco Unified Communications Manager Group Configuration Related Topics If you attempt to delete a Cisco Unified Communications Manager group that is in use, a message displays. Before deleting a Cisco Unified Communications Manager group that is currently in use, you must perform some or all of the following tasks: • Assign a different Cisco Unified Communications Manager group to the device pools or MGCP gateways that currently use this Cisco Unified Communications Manager group.
CH A P T E R 5 Phone NTP Reference Configuration Use the following topics to configure phone NTP references: • Phone NTP Reference Configuration Settings, page 5-1 • Finding the Phone NTP References, page 5-2 • Configuring the Phone NTP References, page 5-3 • Deleting the Phone NTP Reference, page 5-4 • Related Topics, page 5-5 Phone NTP Reference Configuration Settings If you want to do so, you can configure phone Network Time Protocol (NTP) references in Cisco Unified Communications Manager Ad
Chapter 5 Phone NTP Reference Configuration Finding the Phone NTP References Table 5-1 Phone NTP Reference Configuration Settings (continued) Field Description Mode From the drop-down list box, choose the mode for the phone NTP reference. The values from which you can choose follow: • Directed Broadcast—If you choose this default NTP mode, the phone accesses date/time information from any NTP server but gives the listed NTP servers (1st = primary, 2nd = secondary) priority.
Chapter 5 Phone NTP Reference Configuration Configuring the Phone NTP References Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 5 Phone NTP Reference Configuration Deleting the Phone NTP Reference Step 3 Enter the appropriate settings as described in Table 5-1. Step 4 To save the configuration in the database, click the Save icon that displays in the tool bar in the upper, left corner of the window (or click the Save button that displays at the bottom of the window). Next Steps After you add a new phone NTP reference to the Cisco Unified Communications Manager database, assign it to a date/time group.
Chapter 5 Phone NTP Reference Configuration Related Topics Step 4 When prompted to confirm the delete operation, click OK to delete or Cancel to cancel the delete operation. Additional Information See the “Related Topics” section on page 5-5.
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CH A P T E R 6 Date/Time Group Configuration Use the following topics to add, update, or delete Date/Time Groups, and to synchronize configuration changes with affected devices: • Date/Time Group Configuration Settings, page 6-1 • Finding a Date/Time Group, page 6-3 • Configuring a Date/Time Group, page 6-4 • Synchronizing a Date/Time Group With Affected Devices, page 6-5 • Deleting a Date/Time Group, page 6-6 • Related Topics, page 6-6 Date/Time Group Configuration Settings Use Date/Time Grou
Chapter 6 Date/Time Group Configuration Date/Time Group Configuration Settings Table 6-1 Date/Time Group Configuration Settings Field Description Group Name Enter the name that you want to assign to the new date/time group. Time Zone From the drop-down list box, choose the time zone for the group that you are adding. The default setting for new Cisco Unified Communications Manager installations equals (GMT) Monrovia, Casablanca.
Chapter 6 Date/Time Group Configuration Finding a Date/Time Group Finding a Date/Time Group Because you might have several date/time groups in your network, Cisco Unified Communications Manager Administration lets you locate specific date/time groups on the basis of specific criteria. Use the following procedure to locate date/time groups. Note During your work in a browser session, the cookies on the client machine store your find/list search preferences.
Chapter 6 Date/Time Group Configuration Configuring a Date/Time Group Configuring a Date/Time Group This section describes how to add, copy, or update a date/time group to the Cisco Unified Communications Manager database. Procedure Step 1 Choose System > Date/Time Group. The Find and List Date/Time Groups window displays.
Chapter 6 Date/Time Group Configuration Synchronizing a Date/Time Group With Affected Devices Note Step 7 See the procedure described in “Synchronizing a Date/Time Group With Affected Devices” section on page 6-5 before deciding on whether to proceed to Step 7. To reset the devices that use the date/time group, click Reset. Next Steps After adding a new date/time group to the database, you can assign it to a device pool to configure the date and time information for that device pool.
Chapter 6 Date/Time Group Configuration Deleting a Date/Time Group Deleting a Date/Time Group This section describes how to delete a date/time group from the Cisco Unified Communications Manager database. Before You Begin Note You cannot delete a date/time group that any device pool uses. To find out which device pools use the date/time group, choose Dependency Records from the Related Links drop-down list box on the Date/Time Group Configuration window and click Go.
Chapter 6 Date/Time Group Configuration Related Topics • Configuring a Date/Time Group, page 6-4 • Synchronizing a Date/Time Group With Affected Devices, page 6-5 • Deleting a Date/Time Group, page 6-6 • Finding the Phone NTP References, page 5-2 • Configuring the Phone NTP References, page 5-3 Cisco Unified Communications Manager Administration Guide OL-18611-01 6-7
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CH A P T E R 7 Presence Group Configuration When you configure Presence in Cisco Unified Communications Manager Administration, an interested party, known as a watcher, can monitor the real-time status of a directory number or SIP URI, a presence entity, from the device of the watcher. Cisco Unified Communications Manager controls which destinations a watcher can monitor with presence groups. A presence group contains watchers and the destinations that can be monitored by the watchers in the group.
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CH A P T E R 8 Region Configuration Use regions to specify the bandwidth that is used for audio and video calls within a region and between existing regions.
Chapter 8 Region Configuration Region Configuration Settings • Refer to the “Regions” subtopic under the “Administration Considerations” topic of the “IP Video Telephony” chapter of the Cisco Unified Communications Solution Reference Network Design (SRND) for the current release, which provides recommendations as to how the video bandwidth should be set for regions and locations, so the video portion of video calls will succeed, and the video calls will not get rejected nor set up as audio-only calls.
Chapter 8 Region Configuration Region Configuration Settings Table 8-1 Region Configuration Settings (continued) Field Description Audio Codec For each region that is specified in the Regions window pane, choose the corresponding value from the drop-down list box in this column to set the audio codec to use for calls between this region and the specified region. To choose the default setting, choose the Use System Default value.
Chapter 8 Region Configuration Finding a Region Finding a Region Because you may have several regions in your network, Cisco Unified Communications Manager Administration lets you locate specific regions on the basis of specific criteria. Use the following procedure to locate regions. Note During your work in a browser session, the cookies on the client machine store your find/list search preferences.
Chapter 8 Region Configuration Configuring a Region Configuring a Region Use the following procedure to add or update a region. Before You Begin For every region, an association exists with that region in other regions; therefore, the addition of regions occurs in a matrixlike fashion.
Chapter 8 Region Configuration Configuring a Region 4. The Cisco Unified Communications Manager Administration Service Parameter Configuration window displays. 5. Scroll down to Clusterwide Parameters (System - Location and Region) and configure the parameters in this section. 6. Click the Save icon that displays in the tool bar in the upper, left corner of the window (or click the Save button that displays at the bottom of the window). Use the following procedure to add or update a region.
Chapter 8 Region Configuration Configuring a Region Step 6 To configure the default codecs to use between this region and other regions, click another region name (other than this region) to highlight it in the Regions window pane. a. From the Audio Codec drop-down list box, choose a default audio codec value to use between this region and the region that you highlighted. The audio codec determines the type of compression and the maximum amount of bandwidth that is allocated for these calls.
Chapter 8 Region Configuration Configuring a Region Table 8-2 Bandwidth That Audio Codecs Use Audio Codec Bandwidth Used Per Call (Including IP Headers) With 30-ms Data Packets G.711 80 kb/s This codec represents the default codec for all Cisco Unified Communications Manager calls. G.722 80 kb/s Video endpoints typically prefer this codec. G.723 24 kb/s The system supports this low-bit-rate codec for use with older Cisco IP Phone 12 SP Series and Cisco IP Phone 30 VIP. G.728/iLBC 26.
Chapter 8 Region Configuration Synchronizing a Region With Affected Devices Synchronizing a Region With Affected Devices To synchronize devices with a Region that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.) Procedure Step 1 Choose System > Region. The Find and List Regions window displays.
Chapter 8 Region Configuration Related Topics If you attempt to delete a region that is in use, Cisco Unified Communications Manager displays a message. Before deleting a region that is currently in use, you must perform either or both of the following tasks: • Update the device pools to use a different region. See the “Configuring a Device Pool” section on page 9-11. • Delete the device pools that use the region that you want to delete. See the “Deleting a Device Pool” section on page 9-13.
CH A P T E R 9 Device Pool Configuration Use the following topics to add, update, or delete a device pool: • Device Pool Configuration Settings, page 9-1 • Finding a Device Pool, page 9-10 • Configuring a Device Pool, page 9-11 • Synchronizing a Device Pool With Affected Devices, page 9-13 • Deleting a Device Pool, page 9-13 • Related Topics, page 9-14 Refer to the “System-Level Configuration Settings” chapter in the Cisco Unified Communications Manager System Guide for more information about
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Cisco Unified Communications Manager Group Choose the Cisco Unified Communications Manager group to assign to devices in this device pool. A Cisco Unified Communications Manager group specifies a prioritized list of up to three Cisco Unified Communications Managers.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Media Resource Group List From the drop-down list box, choose a media resource group list. A media resource group list specifies a prioritized list of media resource groups.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description SRST Reference From the drop-down list box, choose a survivable remote site telephony (SRST) reference to assign to devices in this device pool. Choose from the following options: Connection Monitor Duration • Disable—If you choose this option, devices in this device pool will not have SRST reference gateways that are available to them.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Join Across Lines This setting determines whether the Join Across Lines feature is enabled for the devices or phone users in this device pool. From the drop-down list box, choose from the following options: • Off—If you choose this option, the devices in this device pool will have the Join Across Lines feature disabled.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Called Party Transformation CSS This setting allows you to localize the called party number on the device. Make sure that the Called Party Transformation CSS that you choose contains the called party transformation pattern that you want to assign to this device pool.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description National Number Configure the following settings to globalize calling party numbers that use National for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use National for the Calling Party Numbering Type.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description International Number Configure the following settings to globalize calling party numbers that use International for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use International for the Calling Party Numbering Type.
Chapter 9 Device Pool Configuration Device Pool Configuration Settings Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Subscriber Number Configure the following settings to globalize calling party numbers that use Subscriber for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Subscriber for the Calling Party Numbering Type.
Chapter 9 Device Pool Configuration Finding a Device Pool Table 9-1 Device Pool Configuration Settings (continued) Field Name Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 9 Device Pool Configuration Configuring a Device Pool Procedure Step 1 Choose System > Device Pool. The Find and List Device Pools window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern.
Chapter 9 Device Pool Configuration Configuring a Device Pool Before You Begin Before you configure a device pool, you must configure the following items if you want to choose them for the device pool: • Cisco Unified Communications Manager group (required). Refer to the “Configuring a Cisco Unified Communications Manager Group” section on page 4-4. • Date/time group (required). Refer to the “Configuring a Date/Time Group” section on page 6-4. • Region (required).
Chapter 9 Device Pool Configuration Synchronizing a Device Pool With Affected Devices Synchronizing a Device Pool With Affected Devices To synchronize devices to a device pool that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.) Procedure Step 1 Choose System > Device Pool.
Chapter 9 Device Pool Configuration Related Topics Step 2 From the list of matching records, choose the device pool that you want to delete. Step 3 Click Delete Selected. Step 4 When prompted to confirm the delete operation, click OK to delete or click Cancel to cancel the delete operation. Additional Information See the “Related Topics” section on page 9-14.
CH A P T E R 10 Device Mobility Group Configuration Device mobility groups support the device mobility feature. Device mobility groups represent the highest level geographic entities in your network. Depending upon the network size and scope, your device mobility groups could represent countries, regions, states or provinces, cities, or other entities.
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CH A P T E R 11 Device Mobility Info Configuration The Device Mobility Info window specifies the subnets and device pools that are used for device mobility. When a phone registers with Cisco Unified Communications Manager, the system compares the IP address of the device to device mobility subnets that are specified in the Device Mobility Info window and associated with one of the device pools. The matching subnet becomes the device home subnet for the purpose of device mobility.
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CH A P T E R 12 DHCP Server Configuration This chapter contains the following topics: • DHCP Server Configuration Settings, page 12-1 • Activating DHCP Monitor Service, page 12-2 • Starting DHCP Monitor Service, page 12-3 • Finding a DHCP Server, page 12-4 • Configuring a DHCP Server, page 12-5 • Deleting a DHCP Server, page 12-5 • Related Topics, page 12-6 DHCP Server Configuration Settings Dynamic Host Configuration Protocol (DHCP) server enables Cisco Unified IP Phones, connected to eithe
Chapter 12 DHCP Server Configuration Activating DHCP Monitor Service Table 12-1 DHCP Server Configuration Settings (continued) Server Information Field Description Bootstrap Server IPv4 Address This field specifies the address of the server that is used in the next step of the bootstrap process. You can use as the IPv4 address of the TFTP server or as the default value to DHCP server address if the server supplies the next bootstrap service.
Chapter 12 DHCP Server Configuration Starting DHCP Monitor Service Note Step 4 Note If the service is already activated, the Activation Status will display as Activated. The service gets activated, and the Activation Status column displays the status as Activated. The DHCP monitor service starts automatically after it is activated. See the “Starting DHCP Monitor Service” section on page 12-3 to stop, start, or restart the service. Additional Information See the “Related Topics” section on page 12-6.
Chapter 12 DHCP Server Configuration Finding a DHCP Server Finding a DHCP Server Because you might have several servers in your network, Cisco Unified Communications Manager lets you locate specific DHCP servers on the basis of specific criteria. Use the following procedure to locate servers. Note During your work in a browser session, the cookies on the client machine store your find/list search preferences.
Chapter 12 DHCP Server Configuration Configuring a DHCP Server Configuring a DHCP Server This section describes how to add, copy, and update a DHCP server address to the Cisco Unified Communications Manager database. Procedure Step 1 Choose System > DHCP > DHCP Server Step 2 Perform one of the following tasks: • To add a DHCP server, click Add New. • To update a server, find the server by using the procedure in the “Finding a DHCP Server” section on page 12-4.
Chapter 12 DHCP Server Configuration Related Topics Additional Information See the “Related Topics” section on page 12-6.
CH A P T E R 13 DHCP Subnet Configuration This chapter describes the procedures for adding subnets to DHCP servers. Use the following procedures to find and add subnets to DHCP servers. • DHCP Subnet Configuration Settings, page 13-1 • Finding a DHCP Subnet, page 13-2 • Configuring a DHCP Subnet, page 13-3 • Deleting a DHCP Subnet, page 13-4 • Related Topics, page 13-4 DHCP Subnet Configuration Settings In the DHCP Subnet Configuration window, you can add subnets to the DHCP server.
Chapter 13 DHCP Subnet Configuration Finding a DHCP Subnet Table 13-1 DHCP Subnet Configuration Settings (continued) Server Information Field Description Domain Name This field specifies the name that you should use when resolving hostname via the Domain Name System. Primary DNS IPv4 Address This field specifies primary DNS IPv4 server name. Secondary DNS IPv4 Address This field specifies secondary DNS IPv4 server name. TFTP Server Name (Option Use this field to identify a TFTP server.
Chapter 13 DHCP Subnet Configuration Configuring a DHCP Subnet To filter or search records: • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 13 DHCP Subnet Configuration Deleting a DHCP Subnet • To copy a subnet, find the subnet by using the procedure in the “Finding a DHCP Subnet” section on page 13-2; select the DHCP server that you want by checking the check box next to the server name and click Copy. The DHCP Subnet Configuration window displays. Step 3 Enter the appropriate settings as described in Table 13-1.
Chapter 13 DHCP Subnet Configuration Related Topics • Configuring a DHCP Subnet, page 13-3 • Deleting a DHCP Subnet, page 13-4 • DHCP Server Configuration, page 12-1 • Dynamic Host Configuration Protocol, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 13-5
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CH A P T E R 14 LDAP System Configuration In Cisco Unified Communications Manager, LDAP directory configuration takes place in the following windows: • LDAP System • LDAP Directory • LDAP Authentication Use the following topics to configure LDAP system information: • LDAP System Configuration Settings, page 14-1 • Updating LDAP System Information, page 14-3 • Related Topics, page 14-4 LDAP System Configuration Settings Use the LDAP System Configuration window to enable LDAP synchronization and
Chapter 14 LDAP System Configuration LDAP System Configuration Settings Note If end users exist in the Cisco Unified Communications Manager database before synchronization with a corporate directory occurs, the system will delete those end users that did not have a matching user ID in the corporate directory.
Chapter 14 LDAP System Configuration Updating LDAP System Information Table 14-1 LDAP System Configuration Settings (continued) Field Description LDAP Server Type If synchronization with the LDAP server is currently enabled, you can choose one of the selections in this drop-down list box.
Chapter 14 LDAP System Configuration Related Topics Related Topics • LDAP System Configuration Settings, page 14-1 • LDAP System Configuration, page 14-1 • Updating LDAP System Information, page 14-3 • Understanding the Directory, Cisco Unified Communications Manager System Guide • LDAP Directory Configuration, page 15-1 • LDAP Authentication Configuration, page 16-1 • Application User Configuration, page 113-1 • End User Configuration, page 114-1 • Application Users and End Users, Cisco
CH A P T E R 15 LDAP Directory Configuration LDAP directory configuration takes place in three related windows: • LDAP System • LDAP Directory • LDAP Authentication Use the following topics to configure LDAP directory information: • LDAP Directory Configuration Settings, page 15-1 • Finding an LDAP Directory, page 15-4 • Configuring an LDAP Directory, page 15-5 • Deleting an LDAP Directory, page 15-6 • Related Topics, page 15-6 LDAP Directory Configuration Settings In the LDAP Directory wi
Chapter 15 LDAP Directory Configuration LDAP Directory Configuration Settings Table 15-1 LDAP Directory Configuration Settings Field Description LDAP Directory Information LDAP Configuration Name Enter a unique name (up to 40 characters) for the LDAP directory. LDAP Manager Distinguished Name Enter the user ID (up to 128 characters) of the LDAP Manager, who is an administrative user that has access rights to the LDAP directory in question.
Chapter 15 LDAP Directory Configuration LDAP Directory Configuration Settings Table 15-1 LDAP Directory Configuration Settings (continued) Field Middle Name Description (drop-down For these fields, the Cisco Unified Communications Manager data in the list box) field specified at left gets synchronized with the LDAP user data in the field specified at right.
Chapter 15 LDAP Directory Configuration Finding an LDAP Directory Table 15-1 LDAP Directory Configuration Settings (continued) Field Description Use SSL Check this check box to use Secured Sockets Layer (SSL) encryption for security purposes. Note Add Another Redundant LDAP Server If LDAP over SSL is required, the corporate directory SSL certificate must be loaded into Cisco Unified Communications Manager.
Chapter 15 LDAP Directory Configuration Configuring an LDAP Directory Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected. From the list of records that display, click the link for the record that you want to view.
Chapter 15 LDAP Directory Configuration Deleting an LDAP Directory Deleting an LDAP Directory This section describes how to delete an LDAP directory in Cisco Unified Communications Manager Administration. Before You Begin When you delete an LDAP directory, Cisco Unified Communications Manager removes information about that directory from the database.
CH A P T E R 16 LDAP Authentication Configuration In Cisco Unified Communications Manager, LDAP directory configuration takes place in the following windows: • LDAP System • LDAP Directory • LDAP Authentication You can make changes to LDAP directory information and LDAP authentication settings only if synchronization with the customer LDAP directory is enabled in the Cisco Unified Communications Manager Administration LDAP System window.
Chapter 16 LDAP Authentication Configuration LDAP Authentication Configuration Settings Table 16-1 describes the LDAP authentication configuration settings. For related procedures, see the “Related Topics” section on page 16-5. Table 16-1 LDAP Authentication Configuration Settings Field Description LDAP Authentication for End Users Use LDAP Authentication for End Users Click this check box to require authentication of end users from the LDAP directory.
Chapter 16 LDAP Authentication Configuration LDAP Authentication Configuration Settings Table 16-1 LDAP Authentication Configuration Settings (continued) Field Description LDAP Port Enter the port number on which the corporate directory receives the LDAP requests. You can only access this field if LDAP authentication for end users is enabled. The default LDAP port for Microsoft Active Directory and for Netscape Directory specifies 389.
Chapter 16 LDAP Authentication Configuration Updating LDAP Authentication Information Table 16-1 LDAP Authentication Configuration Settings (continued) Field Description Use SSL Check this check box to use SSL encryption for security purposes. Note If LDAP over SSL is required, the corporate directory SSL certificate must be loaded into Cisco Unified Communications Manager. The Cisco Unified Communications Operating System Administration Guide describes the certificate upload procedure.
Chapter 16 LDAP Authentication Configuration Related Topics Related Topics • LDAP Authentication Configuration Settings, page 16-1 • Updating LDAP Authentication Information, page 16-4 • Understanding the Directory, Cisco Unified Communications Manager System Guide • LDAP System Configuration, page 14-1 • LDAP Directory Configuration, page 15-1 • Application Users and End Users, Cisco Unified Communications Manager System Guide • Application User Configuration, page 113-1 • End User Configu
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CH A P T E R 17 Location Configuration The following topics explain locations in more detail: • Location Configuration Settings, page 17-1 • Finding a Location, page 17-4 • Configuring a Location, page 17-5 • Deleting a Location, page 17-6 • Resynchronizing a Location Bandwidth, page 17-7 • Related Topics, page 17-7 Location Configuration Settings Use locations to implement call admission control in a centralized call-processing system.
Chapter 17 Location Configuration Location Configuration Settings Cisco Unified Communications Manager supports up to 2000 locations. The following limitations and restrictions apply: • Configure as many locations as possible to Use System Default for the RSVP policy. • This enhancement requires an MCS 7845H1 or higher server.
Chapter 17 Location Configuration Location Configuration Settings Table 17-1 Location Configuration Settings (continued) Field Description Audio Calls Information Audio Bandwidth Enter the maximum amount of audio bandwidth (in kb/s) that is available for all audio calls on the link between this location and other locations. For audio calls, the audio bandwidth includes overhead. Choose between the following options: • Unlimited bandwidth—Click the Unlimited radio button.
Chapter 17 Location Configuration Finding a Location Table 17-1 Location Configuration Settings (continued) Field Description Modify Setting(s) to Other Locations Location To change the RSVP policy setting between the current location and a location that displays in this pane, choose a location in this pane. RSVP Setting To choose an RSVP policy setting between the current location and the location that is chosen in the Location pane at left, choose an RSVP setting from the drop-down list box.
Chapter 17 Location Configuration Configuring a Location To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 17 Location Configuration Deleting a Location Step 2 Perform one of the following tasks: • To copy an existing location, locate the appropriate location as described in the “Finding a Location” section on page 17-4, click the Copy button next to the location that you want to copy, and continue with Step 3. • To add a new location, click the Add New button and continue with Step 3.
Chapter 17 Location Configuration Resynchronizing a Location Bandwidth Procedure Step 1 Find the location by using the procedure in the “Finding a Location” section on page 17-4. Step 2 From the list of matching records, choose the location that you want to delete. Step 3 Click Delete Selected. Step 4 When prompted to confirm the delete operation, click either OK to confirm deletion or Cancel to cancel the delete operation. Additional Information See the “Related Topics” section on page 17-7.
Chapter 17 Location Configuration Related Topics • Deleting a Location, page 17-6 • Resynchronizing a Location Bandwidth, page 17-7 Cisco Unified Communications Manager Administration Guide 17-8 OL-18611-01
CH A P T E R 18 Physical Location Configuration Physical locations support the Device Mobility feature. Physical locations provide a means of distinguishing the parameters that relate to a specific geographical location from other parameters. For example, a media resources server may serve a specific office or campus within the enterprise.
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CH A P T E R 19 Survivable Remote Site Telephony Configuration Use the following topics to add, update, copy, or delete a SRST reference: • SRST Reference Configuration Settings, page 19-1 • Finding an SRST Reference, page 19-2 • Configuring an SRST Reference, page 19-4 • Deleting an SRST Reference, page 19-4 • Related Topics, page 19-5 SRST Reference Configuration Settings A survivable remote site telephony (SRST) reference comprises the gateway that can provide limited Cisco Unified Communicat
Chapter 19 Survivable Remote Site Telephony Configuration Finding an SRST Reference Table 19-1 SRST Reference Configuration Settings (continued) Field Description SIP Network/IP Address Enter the IP address of the server that the phones that are running SIP will use when in SRST mode. Tip You must configure the SIP Network/IP Address field and the SIP Port field for a SIP device to fall back to the SRST-enabled gateway SIP Port Enter the SIP port of the SRST gateway. Default value specifies 5060.
Chapter 19 Survivable Remote Site Telephony Configuration Finding an SRST Reference Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your SRST reference search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your SRST reference search preferences until you modify your search or close the browser. Procedure Step 1 Choose System > SRST.
Chapter 19 Survivable Remote Site Telephony Configuration Configuring an SRST Reference Configuring an SRST Reference The following procedure describes how to add, update or copy an SRST reference. Procedure Step 1 Choose System > SRST. Step 2 Perform one of the following tasks: • To add a new SRST reference, click the Add New button and continue with Step 3.
Chapter 19 Survivable Remote Site Telephony Configuration Related Topics • Delete the device pools that are using the SRST reference that you want to delete. See the “Deleting a Device Pool” section on page 9-13. Procedure Step 1 In the menu bar, choose System > SRST. Step 2 Locate the SRST reference that you want to delete. See the “Finding an SRST Reference” section on page 19-2. Step 3 Check the check box of the SRST reference that you want to delete and click Delete Selected.
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CH A P T E R 20 MLPP Domain Configuration Use the following topics to add, update, or delete MLPP domains: • MLPP Domain Configuration Settings, page 20-1 • Finding an MLPP Domain, page 20-2 • Configuring an MLPP Domain, page 20-3 • Deleting an MLPP Domain, page 20-3 • Related Topics, page 20-4 MLPP Domain Configuration Settings An MLPP domain specifies the collection of devices and resources that are associated with an MLPP subscriber.
Chapter 20 MLPP Domain Configuration Finding an MLPP Domain Note You can add secure MLPP over SIP trunks by configuring a Resource Priority Namespace Network Domain and Resource Priority Namespace List. See Configuring a Resource Priority Namespace Network Domain, page 21-3 and Configuring a Resource Priority Namespace List, page 22-3. Additional Information See the “Related Topics” section on page 20-4.
Chapter 20 MLPP Domain Configuration Configuring an MLPP Domain Note To reverse the sort order, click the up or down arrow, if available, in the list header. The window displays the item that you choose. Additional Information See the “Related Topics” section on page 20-4. Configuring an MLPP Domain This section describes how to configure an MLPP domain in the Cisco Unified Communications Manager database. Procedure Step 1 Choose System > MLPP > Domain > MLPP Domain.
Chapter 20 MLPP Domain Configuration Related Topics records, refer to the “Accessing Dependency Records” section on page A-2. If you try to delete an MLPP Domain that is in use, Cisco Unified Communications Manager displays an error message. Before deleting an MLPP Domain that is currently in use, you must perform either or both of the following tasks: • Assign a different MLPP domain to any devices that are using the MLPP domain that you want to delete.
CH A P T E R 21 Resource Priority Namespace Network Domain Configuration Use the following topics to add, update, or delete Resource Priority Namespace Network Domains: • Resource Priority Namespace Network Domain Configuration Settings, page 21-1 • Finding a Resource Priority Namespace Network Domain, page 21-2 • Configuring a Resource Priority Namespace Network Domain, page 21-3 • Deleting a Resource Priority Namespace Network Domain, page 21-4 • Related Topics, page 21-4 Resource Priority Nam
Chapter 21 Resource Priority Namespace Network Domain Configuration Finding a Resource Priority Namespace Network Domain Additional Information See the “Related Topics” section on page 21-4. Finding a Resource Priority Namespace Network Domain Because you might have several resource priority namespace network domains in your network, Cisco Unified Communications Manager Administration lets you locate specific Resource Priority Namespace Network Domains on the basis of specific criteria.
Chapter 21 Resource Priority Namespace Network Domain Configuration Configuring a Resource Priority Namespace Network Domain Step 4 From the list of records that display, click the link for the record that you want to view. Note To reverse the sort order, click the up or down arrow, if available, in the list header. The window displays the item that you choose. Additional Information See the “Related Topics” section on page 21-4.
Chapter 21 Resource Priority Namespace Network Domain Configuration Deleting a Resource Priority Namespace Network Domain Deleting a Resource Priority Namespace Network Domain This section describes how to delete a Resource Priority Namespace Network Domain from the Cisco Unified Communications Manager database. Before You Begin You cannot delete a Resource Priority Namespace Network Domain that any device is using.
Chapter 21 Resource Priority Namespace Network Domain Configuration Related Topics • Configuring a Translation Pattern, page 60-10 • Multilevel Precedence and Preemption, Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 21-5
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CH A P T E R 22 Resource Priority Namespace List Configuration Use the following topics to add, update, or delete Resource Priority Namespace Lists: • Resource Priority Namespace List Configuration Settings, page 22-1 • Finding a Resource Priority Namespace List, page 22-2 • Configuring a Resource Priority Namespace List, page 22-3 • Deleting a Resource Priority Namespace List, page 22-3 • Related Topics, page 22-4 Resource Priority Namespace List Configuration Settings Cisco Unified Communicati
Chapter 22 Resource Priority Namespace List Configuration Finding a Resource Priority Namespace List Finding a Resource Priority Namespace List Because you might have several Resource Priority Namespace Lists in your network, Cisco Unified Communications Manager Administration lets you locate specific Resource Priority Namespace Lists on the basis of specific criteria. Use the following procedure to locate MLPP domains.
Chapter 22 Resource Priority Namespace List Configuration Configuring a Resource Priority Namespace List Configuring a Resource Priority Namespace List This section describes how to configure a Resource Priority Namespace List in the Cisco Unified Communications Manager database. Procedure Step 1 Choose System > MLPP > Namespace > Resource Priority Namespace List. The Find and List Resource Priority Namespace List window displays.
Chapter 22 Resource Priority Namespace List Configuration Related Topics Procedure Step 1 Find the Resource Priority Namespace List by using the procedure in the “Finding a Resource Priority Namespace List” section on page 22-2. Step 2 From the list of matching records, choose the Resource Priority Namespace List that you want to delete. Step 3 Click Delete. Step 4 When prompted to confirm the delete operation, click either OK to delete or Cancel to cancel the delete operation.
CH A P T E R 23 Enterprise Parameters Configuration Enterprise parameters provide default settings that apply to all devices and services in the same cluster. (A cluster comprises a set of Cisco Unified Communications Managers that share the same database.) When you install a new Cisco Unified Communications Manager, it uses the enterprise parameters to set the initial values of its device defaults.
Chapter 23 Enterprise Parameters Configuration Synchronizing Enterprise Parameters With Affected Devices Synchronizing Enterprise Parameters With Affected Devices To synchronize devices with Enterprise Parameters that have undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.
CH A P T E R 24 Enterprise Phone Configuration In the Enterprise Phone Configuration window, you can configure parameters that will apply to all phones that support these parameters. Configuring Enterprise Phone Parameters To configure parameters in the Enterprise Phone Configuration window, follow these steps: Procedure Step 1 Choose System > Enterprise Phone Configuration. Step 2 Update the parameter settings as desired. Select the “Override Common Settings” box for each setting you wish to update.
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CH A P T E R 25 Service Parameters Configuration Service parameters for Cisco Unified Communications Manager allow you to configure different services on selected servers. You can view a list of parameters and their descriptions by clicking the question mark button in the Service Parameter Configuration window. If you deactivate a service by using Cisco Unified Serviceability, Cisco Unified Communications Manager retains any updated service parameter values.
Chapter 25 Service Parameters Configuration Configuring Service Parameters for a Service on a Server • Network services, which display under Control Center–Network Services in Cisco Unified Serviceability, always display as active in the Service Parameters Configuration window; for example, Cisco DRF Master (active).
Chapter 25 Service Parameters Configuration Displaying Parameters for a Service Procedure Step 1 Choose System > Service Parameters. Step 2 From the Server drop-down list box, choose a server. Step 3 From the Service drop-down list box, choose the service that contains the parameter that you want to update. Note The Service Parameter Configuration window displays all services (active or not active). The Service Parameter Configuration window displays.
Chapter 25 Service Parameters Configuration Related Topics Step 3 From the Service drop-down list box, choose the service for which you want to display the service parameters on all servers in a cluster. The Service Parameter Configuration window displays all services (active or not active). Note Step 4 In the Service Parameter Configuration window that displays, choose Parameters for All Servers in The Related Links Drop-down List Box; then, click Go. The Parameters for All Servers window displays.
CH A P T E R 26 Phone Security Profile Configuration For information on configuring and applying a phone security profile, refer to the Cisco Unified Communications Manager Security Guide. The Phone Security Profile window includes security-related settings such as device security mode, CAPF settings, digest authentication settings (only for phones that are running SIP), and encrypted configuration file settings.
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CH A P T E R 27 SIP Trunk Security Profile Configuration For information on configuring and applying a SIP trunk security profile, refer to the Cisco Unified Communications Manager Security Guide. The SIP Trunk Security Profile window includes security-related settings such as transport type, device security mode, digest authentication settings, and authorization settings for incoming SIP messages.
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CH A P T E R 28 CUMA Server Security Profile Configuration For information on configuring a Cisco Unity Mobility Advantage (CUMA) server security profile, see the Cisco Unified Communications Manager Security Guide. For information on setting up a security profile for a CUMA server, refer to your Cisco Unified Mobility Advantage documentation. Make sure that the CUMA Security Profile you configure on Cisco Unified Communications Manager matches the security profile on the CUMA servers.
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CH A P T E R 29 Application Server Configuration The following topics provide information about working with and configuring application servers in Cisco Unified Communications Manager Administration: • Application Server Configuration Settings, page 29-1 • Finding an Application Server, page 29-2 • Configuring Application Servers, page 29-3 • Deleting an Application Server, page 29-4 • Related Topics, page 29-5 Application Server Configuration Settings You can use the Application Server windows
Chapter 29 Application Server Configuration Finding an Application Server Table 29-1 Application Server Configuration Settings (continued) Field Description Name Enter a name to identify the application server that you are configuring. IP Address Enter the IP address of the server that you are configuring. Note Ensure the IP address is numeric with a number pattern between 1-255 (10.255.172.57).
Chapter 29 Application Server Configuration Configuring Application Servers Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criteria or click the Clear Filter button to remove all added search criteria. Click Find. All or matching records display.
Chapter 29 Application Server Configuration Deleting an Application Server Step 2 Perform one of the followings tasks: • To copy an existing application server, locate the server that you want to copy as described in Finding an Application Server, page 29-2; click the server name. The Application Server Configuration window displays. Click the Copy button and continue with Step 4. • To add a new application server, click the Add New button and continue with Step 3.
Chapter 29 Application Server Configuration Related Topics Related Topics • Application Server Configuration Settings, page 29-1 • Finding an Application Server, page 29-2 • Configuring Application Servers, page 29-3 • Deleting an Application Server, page 29-4 • Cisco Unity Messaging Integration, Cisco Unified Communications Manager System Guide • Application User Configuration, page 113-1 Cisco Unified Communications Manager Administration Guide OL-18611-01 29-5
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CH A P T E R 30 License Unit Report This chapter contains information on the following topics: • Generating a License Unit Report, page 30-1 • Related Topics, page 30-2 Generating a License Unit Report Use the license unit report to display the total license capacity and the number of licenses in use. This tool generates a report that lists the total number of available licenses.
Chapter 30 License Unit Report Related Topics Step 2 The License Unit Report window displays. This window displays the number of phone licenses, number of node licenses, and software license versions. Phone and node licenses that are available display by • Units Authorized • Units Used • Units Remaining The software license version displays the • License Server Name • Cisco Unified Communications Manager Software Version Additional Information See the “Related Topics” section on page 30-2.
CH A P T E R 31 License Unit Calculator This chapter contains information on the following topics: • Calculating License Units, page 31-1 • Related Topics, page 31-2 Calculating License Units Use this window to calculate the number of phone unit licenses that are required for a specific configuration of a type of phones and number of phones of each type. A device license unit refers to a fixed number of license units that corresponds to each phone type.
Chapter 31 License Unit Calculator Related Topics Related Topics • Calculating License Units, page 31-1 • License Unit Report, page 30-1 • License File Upload, page 32-1 • Licensing, Cisco Unified Communications Manager System Guide • Cisco Unified Serviceability Administration Guide Cisco Unified Communications Manager Administration Guide 31-2 OL-18611-01
CH A P T E R 32 License File Upload License files contain the information that is needed to enforce licenses for Cisco Unified Communications Manager.
Chapter 32 License File Upload Obtaining a License File Step 5 If you want to stop the License Manager service, click Stop. Step 6 If you want to restart the License Manager, click Restart. Additional Information See the Related Topics, page 32-7. Obtaining a License File Licensing helps manage Cisco Unified Communications Manager licenses and enforces the licenses for Cisco Unified Communications Manager applications and the number of devices.
Chapter 32 License File Upload Obtaining a License File Procedure Step 1 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager or phone order in the License Registration web tool at http://www.cisco.com/go/license. Step 2 Click Submit. Step 3 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster.
Chapter 32 License File Upload Obtaining a License File Step 3 Click Submit. Step 4 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster. You must also enter a valid e-mail address. The system sends the license file to you via e-mail by using the e-mail address that you provided.
Chapter 32 License File Upload Uploading a License File Step 5 If your system requires additional device license units, you can obtain licenses for new devices that you are adding to the upgraded system. For detailed instructions, see the “New Cisco Unified Communications Manager Nodes and Devices” section on page 32-2.
Chapter 32 License File Upload Uploading a License File complete the upgrade to Cisco Unified Communications Manager 7.1, upload the software feature license that is required for Cisco Unified Communications Manager 7.1 in Cisco Unified Communications Manager Administration and restart the Cisco CallManager service in Cisco Unified Serviceability. Until you perform these tasks, devices fail to register with Cisco Unified Communications Manager 7.1.
Chapter 32 License File Upload Deleting a License File Name Deleting a License File Name You cannot delete a license file name through Cisco Unified Communications Manager Administration. For information on how to delete a license file name, refer to the Command Line Interface Reference Guide for Cisco Unified Solutions.
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CH A P T E R 33 License Capabilities Assignment Configuration Use the following topics to add or update a license capabilities assignment: • License Capabilities Assignment Configuration Settings, page 33-1 • Finding a License Capabilities Assignment, page 33-2 • Configuring the Capabilities Assignments for One User, page 33-3 • Configuring the Capabilities Assignments for Multiple Users, page 33-3 • Related Topics, page 33-4 License Capabilities Assignment Configuration Settings Capabilities As
Chapter 33 License Capabilities Assignment Configuration Finding a License Capabilities Assignment Table 33-1 License Capabilities Assignment Configuration Settings (continued) Field Description Capabilities Assignment Information Enable CUP (Cisco Unified To enable CUP for this user, check the Enable CUP (Cisco Unified Presence) Presence) check box. Enable CUPC (Cisco Unified Personal Communicator) To enable CUPC for this user, check the Enable UPC (Cisco Unified Personal Communicator) check box.
Chapter 33 License Capabilities Assignment Configuration Configuring the Capabilities Assignments for One User Step 4 From the list of records that display, click the link for the record that you want to view. Note To reverse the sort order, click the up or down arrow, if available, in the list header. The window displays the item that you choose. Additional Information See the “Related Topics” section on page 33-4.
Chapter 33 License Capabilities Assignment Configuration Related Topics Note You can assign licenses for up to 250 users when you are using the bulk assignment capability. Procedure Step 1 Choose System > Licensing > Capabilities Assignment. The Find and List Capabilities Assignment window displays.
CH A P T E R 34 Autoregistration Configuration This section covers the following topics on autoregistration configuration: • Autoregistration Configuration Settings, page 34-1 • Enabling Autoregistration, page 34-3 • Disabling Autoregistration, page 34-4 • Reusing Autoregistration Numbers, page 34-5 • Related Topics, page 34-6 Autoregistration Configuration Settings Use autoregistration if you want Cisco Unified Communications Manager to assign directory numbers automatically to new phones as th
Chapter 34 Autoregistration Configuration Autoregistration Configuration Settings Table 34-1 Autoregistration Configuration Settings (continued) Field Name Description Ending Directory Number Enter the last directory number to use for autoregistration of devices. Specifying a range of directory numbers in the Starting Directory Number and Ending Directory Number fields automatically enables autoregistration.
Chapter 34 Autoregistration Configuration Enabling Autoregistration Enabling Autoregistration This section describes how to enable autoregistration for new devices. Caution Cisco Unified Communications Manager disables autoregistration by default. Enabling autoregistration carries a security risk in that “rogue” phones can automatically register with Cisco Unified Communications Manager. You should enable autoregistration only for brief periods when you want to perform bulk phone adds.
Chapter 34 Autoregistration Configuration Disabling Autoregistration This group serves as the default Cisco Unified Communications Manager group for devices that autoregister. Ensure that the Selected Cisco Unified Communications Managers list for this group contains the Cisco Unified Communications Manager that you configured for autoregistration in Step 4. The Cisco Unified Communications Managers get selected in the order in which they are listed in the Cisco Unified Communications Manager group.
Chapter 34 Autoregistration Configuration Reusing Autoregistration Numbers Step 5 Repeat Step 2 through Step 4 for each Cisco Unified Communications Manager where you want to disable autoregistration. Additional Information See the “Related Topics” section on page 34-6. Reusing Autoregistration Numbers When you connect a new device to the network, Cisco Unified Communications Manager assigns the next available (unused) autoregistration directory number to that device.
Chapter 34 Autoregistration Configuration Related Topics Related Topics • Autoregistration Configuration Settings, page 34-1 • Enabling Autoregistration, page 34-3 • Disabling Autoregistration, page 34-4 • Reusing Autoregistration Numbers, page 34-5 Cisco Unified Communications Manager Administration Guide 34-6 OL-18611-01
CH A P T E R 35 Geolocation Configuration The System > Geolocation Configuration menu option in Cisco Unified Communications Manager Administration allows configuration of geographic locations for use with geographic location filters and logical partition policies to provision logical partitioning and other features. Tip Do not confuse locations with geolocations.
Chapter 35 Geolocation Configuration Cisco Unified Communications Manager Administration Guide 35-2 OL-18611-01
CH A P T E R 36 Geolocation Filter Configuration The System > Geolocation Filter menu option in Cisco Unified Communications Manager Administration allows configuration of geographic location filters for use with geographic locations and logical partition policies to provision logical partitioning.
Chapter 36 Geolocation Filter Configuration Cisco Unified Communications Manager Administration Guide 36-2 OL-18611-01
P A R T 3 Call Routing Configuration
CH A P T E R 37 Automated Alternate Routing Group Configuration Use the following topics to find, add, update, or delete AAR groups: • AAR Group Configuration Settings, page 37-1 • Finding an AAR Group, page 37-3 • Configuring an AAR Group, page 37-4 • Deleting an AAR Group, page 37-4 • Related Topics, page 37-5 AAR Group Configuration Settings Automated alternate routing (AAR) provides a mechanism to reroute calls through the PSTN or other network by using an alternate number when Cisco Unified
Chapter 37 Automated Alternate Routing Group Configuration AAR Group Configuration Settings Table 37-1 describes the AAR group configuration settings. For related procedures, see the “Related Topics” section on page 37-5. Table 37-1 AAR Group Configuration Settings Field Description Automated Alternate Routing Group Information Name Enter the name that you want to assign to the new AAR group. The name can contain up to 20 alphanumeric characters and can contain any combination of spaces, periods (.
Chapter 37 Automated Alternate Routing Group Configuration Finding an AAR Group Finding an AAR Group Because you might have several automated alternate routing (AAR) groups in your network, Cisco Unified Communications Manager lets you locate specific AAR groups based on specific criteria. Use the following procedure to locate AAR groups. Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your AAR group search preferences.
Chapter 37 Automated Alternate Routing Group Configuration Configuring an AAR Group Configuring an AAR Group The following procedure describes how to configure an AAR group. Procedure Step 1 Choose Call Routing > AAR Group. The Find and List Automated Alternate Routing Groups window displays. Step 2 Perform one of the followings tasks: • To add a new AAR group, click the Add New button, and continue with Step 3.
Chapter 37 Automated Alternate Routing Group Configuration Related Topics Procedure Step 1 Choose Call Routing > AAR Group in the menu bar. Step 2 Locate the AAR group that you want to delete. See the “Finding an AAR Group” section on page 37-3. Step 3 Check the check box next to the AAR group that you want to delete and click Delete Selected. A dialog box displays to warn you that you cannot undo deletion of AAR groups. Step 4 To delete the group, click OK, or to cancel the action, click Cancel.
Chapter 37 Automated Alternate Routing Group Configuration Related Topics Cisco Unified Communications Manager Administration Guide 37-6 OL-18611-01
CH A P T E R 38 Application Dial Rules Configuration The following sections describe dial rules configuration: • Application Dial Rule Configuration Settings, page 38-1 • Finding a Dial Rule, page 38-2 • Configuring Dial Rules, page 38-3 • Deleting a Dial Rule, page 38-4 • Reprioritizing a Dial Rule, page 38-4 • Related Topics, page 38-5 Application Dial Rule Configuration Settings The administrator uses dial rules configuration to add and sort the priority of dialing rules.
Chapter 38 Application Dial Rules Configuration Finding a Dial Rule Table 38-1 Application Dial Rule Configuration Settings (continued) Field Description Number Begins With Enter the initial digits of the directory numbers to which you want to apply this application dial rule. Valid values include numeric digits (0 through 9), plus (+), asterisk (*), and pound (#). Number of Digits Enter the length of the dialed numbers to which you want to apply this application dial rule.
Chapter 38 Application Dial Rules Configuration Configuring Dial Rules Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criteria or click the Clear Filter button to remove all added search criteria. Click Find. All or matching records display.
Chapter 38 Application Dial Rules Configuration Deleting a Dial Rule Note If more than one dial rule exists, you can change the priority of the dial rules. See the “Reprioritizing a Dial Rule” section on page 38-4. Additional Information See the “Related Topics” section on page 38-5. Deleting a Dial Rule Perform the following procedure to delete a dial rule. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Call Routing > Dial Rules > Application Dial Rules.
Chapter 38 Application Dial Rules Configuration Related Topics You can also change the priority by starting from the Application Dial Rules Configuration window. Note Step 2 In the Find and List Application Dial Rules window, choose a dial rule and click the dial rule name. The Application Dial Rule Configuration window displays. Step 3 Use the up and down arrows to move the dial rule up or down the list. Step 4 When you complete prioritizing the order, click Save.
Chapter 38 Application Dial Rules Configuration Related Topics Cisco Unified Communications Manager Administration Guide 38-6 OL-18611-01
CH A P T E R 39 Directory Lookup Dial Rules Configuration This section contains the following topics: • Directory Lookup Dial Rule Configuration Settings, page 39-1 • Finding a Directory Lookup Dial Rule, page 39-2 • Configuring Directory Lookup Dial Rules, page 39-3 • Deleting a Directory Lookup Dial Rule, page 39-4 • Related Topics, page 39-4 Directory Lookup Dial Rule Configuration Settings Directory lookup rules transform caller identification numbers into numbers that can be looked up in th
Chapter 39 Directory Lookup Dial Rules Configuration Finding a Directory Lookup Dial Rule Table 39-1 Directory Lookup Dial Rule Configuration Settings (continued) Field Description Number of Digits Enter the length of the directory numbers to which you want to apply this directory lookup dial rule. For example, if you enter 7, this dial rule applies to directory numbers including 8675309.
Chapter 39 Directory Lookup Dial Rules Configuration Configuring Directory Lookup Dial Rules Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected. From the list of records that display, click the link for the record that you want to view.
Chapter 39 Directory Lookup Dial Rules Configuration Deleting a Directory Lookup Dial Rule Deleting a Directory Lookup Dial Rule Perform the following procedure to delete a directory lookup dial rule. Procedure Step 1 Choose Call Routing > Dial Rules > Directory Lookup Dial Rules. The Directory Lookup Dial Rule Find and List window displays. Step 2 To locate a specific directory lookup dial rule, enter search criteria and click Find. A list of phones that match the search criteria displays.
CH A P T E R 40 SIP Dial Rules Configuration The following sections describe SIP dial rules configuration: • SIP Dial Rule Configuration Settings, page 40-1 • Finding a SIP Dial Rule, page 40-3 • Configuring SIP Dial Rules, page 40-4 • Deleting a SIP Dial Rule, page 40-7 • Resetting a SIP Dial Rule, page 40-8 • Synchronizing Configuration of a SIP Dial Rule with Affected SIP Phones, page 40-8 • Related Topics, page 40-9 SIP Dial Rule Configuration Settings The administrator uses SIP dial rul
Chapter 40 SIP Dial Rules Configuration SIP Dial Rule Configuration Settings Table 40-1 describes the available settings in the SIP Dial Rules Configuration window. For more information about related procedures, see the “Related Topics” section on page 40-9.
Chapter 40 SIP Dial Rules Configuration Finding a SIP Dial Rule Table 40-1 SIP Dial Rule Configuration Settings (continued) Field Description Delete Parameter Check this check box to delete the dial pattern; then, click the Delete Selected button. Edit Parameter Click this button to update an existing parameter. Add New Parameter Click this button to add a new parameter to the pattern. Delete Selected Click this button to delete a parameter or a pattern.
Chapter 40 SIP Dial Rules Configuration Configuring SIP Dial Rules Step 3 Click Find. All or matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected.
Chapter 40 SIP Dial Rules Configuration Configuring SIP Dial Rules Step 7 Depending on the type of dial pattern that you want to create, click Add Pattern or Add PLAR (Private Line Automatic Ringdown [PLAR]). Note The Add PLAR button only displays for 7940_7960_OTHER dial rules. The SIP Dial Rule Configuration redisplays with updated information and an area to configure the dial pattern parameters.
Chapter 40 SIP Dial Rules Configuration Configuring SIP Dial Rules Note You must configure the pound sign in the pattern field for it to be valid for 7940_7960_OTHER. • Asterisk (*) matches one or more characters. The * gets processed as a wildcard character. You can override this by preceding the * with a backward slash (\) escape sequence, which results in the sequence \*. The phone automatically strips the \, so it does not appear in the outgoing dial string.
Chapter 40 SIP Dial Rules Configuration Deleting a SIP Dial Rule Table 40-3 provides some example SIP dial rules for the 7940_7960_OTHER dial rules. Table 40-3 SIP Dial Rule Examples for 7940_7960_OTHER Dial Rules Pattern String Effect 123#45#6 The 123#45#6 string gets matched if the user dials 123#45#6. Pressing the pound sign (#) does not cause the phone to dial immediately because # is explicitly specified.
Chapter 40 SIP Dial Rules Configuration Resetting a SIP Dial Rule Resetting a SIP Dial Rule Perform the following procedure to reset or restart the phone that is running SIP when the SIP dial rule gets updated, so the phone gets updated with the new SIP dial rule. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Call Routing > Dial Rules > SIP Dial Rules. Step 2 Locate the SIP dial rule that you want to reset. See the “Finding a SIP Dial Rule” section on page 40-3.
Chapter 40 SIP Dial Rules Configuration Related Topics Step 6 Click Save. Step 7 Click Apply Config. The Apply Configuration Information dialog displays. Step 8 Click OK. Additional Information See the “Related Topics” section on page 40-9.
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CH A P T E R 41 Route Filter Configuration Use the following topics to add, update, copy, or delete a route filter: • Route Filter Configuration Settings, page 41-1 • Finding a Route Filter, page 41-2 • Configuring a Route Filter, page 41-4 • Adding and Editing Route Filter Clauses, page 41-4 • Removing Route Filter Clauses, page 41-5 • Synchronizing a Route Filter With Affected Devices, page 41-6 • Deleting a Route Filter, page 41-6 • Route Filter Tag Descriptions, page 41-7 • Related To
Chapter 41 Route Filter Configuration Finding a Route Filter Table 41-1 describes the route filter configuration settings. Table 41-1 Route Filter Configuration Settings Field Description Numbering Plan From the drop-down list, choose a dial plan; for example, North American Numbering Plan. Click Next. Route Filter Information Route Filter Name Enter a name in the Route Filter Name field. The name can contain up to 50 alphanumeric characters and can contain any combination of spaces, periods (.
Chapter 41 Route Filter Configuration Finding a Route Filter Procedure Step 1 Choose Call Routing > Route Filter. The Find and List Route Filters window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable.
Chapter 41 Route Filter Configuration Configuring a Route Filter Configuring a Route Filter The following procedure describes how to configure a route filter. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Call Routing > Route Filter.
Chapter 41 Route Filter Configuration Removing Route Filter Clauses Step 4 Choose the route filter tags and operators and enter data, where appropriate, to create an additional clause for this route filter. Note Step 5 For help with entering data for route filter tags and operators for the North American Numbering Plan, see the “Route Filter Tag Descriptions” section on page 41-7. To add the clause, click Save. The new clause displays below the existing clauses in the window.
Chapter 41 Route Filter Configuration Synchronizing a Route Filter With Affected Devices Additional Information See the “Related Topics” section on page 41-10. Synchronizing a Route Filter With Affected Devices To synchronize devices with a route filter that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.
Chapter 41 Route Filter Configuration Route Filter Tag Descriptions records, see the “Accessing Dependency Records” section on page A-2. If you try to delete a route filter that is in use, Cisco Unified Communications Manager displays an error message.
Chapter 41 Route Filter Configuration Route Filter Tag Descriptions Route filter tags vary depending on the numbering plan that you choose from the Numbering Plan drop-down list box on the Route Filter Configuration window. Table 41-2 describes the route filter tags for the North American Numbering Plan. Table 41-2 Route Filter Tags Tag Description AREA-CODE This three-digit area code in the form [2-9]XX identifies the area code for long-distance calls.
Chapter 41 Route Filter Configuration Route Filter Tag Descriptions Table 41-2 Route Filter Tags (continued) Tag Description TRANSIT-NETWORK This four-digit value identifies a long-distance carrier. Do not include the leading 101 carrier access code prefix in the TRANSIT-NETWORK value. Refer to TRANSIT-NETWORK-ESCAPE for more information. TRANSIT-NETWORK-ESCAPE This three-digit value precedes the long-distance carrier identifier. The value for this field specifies 101.
Chapter 41 Route Filter Configuration Related Topics Caution Do not enter route filter tag values for tags that are using the operators EXISTS, DOES-NOT-EXIST, or NOT-SELECTED. Examples Example 1: A route filter that uses AREA-CODE and the operator DOES-NOT-EXIST selects all dialed-digit strings that do not include an area code. Example 2: A route filter that uses AREA-CODE, the operator ==, and the entry 515 selects all dialed-digit strings that include the 515 area code.
CH A P T E R 42 Route Group Configuration Use the following topics to add or delete a route group or to add devices to or to remove devices from a route group: • Route Group Configuration Settings, page 42-1 • Finding a Route Group, page 42-3 • Configuring a Route Group, page 42-4 • Adding Devices to a Route Group, page 42-5 • Removing Devices from a Route Group, page 42-6 • Deleting a Route Group, page 42-6 • Related Topics, page 42-7 Route Group Configuration Settings A route group allows
Chapter 42 Route Group Configuration Route Group Configuration Settings Table 42-1 Route Group Configuration Settings (continued) Field Description Distribution Algorithm Choose a distribution algorithm from the options in the drop-down list box: • Top Down—If you choose this distribution algorithm, Cisco Unified Communications Manager distributes a call to idle or available members starting from the first idle or available member of a route group to the last idle or available member.
Chapter 42 Route Group Configuration Finding a Route Group Table 42-1 Route Group Configuration Settings (continued) Field Description Current Route Group Members Selected Devices To change the priority of a device, choose a device name in the Selected Devices list box. Move the device up or down in the list by clicking the arrows on the right side of the list box. To reverse the priority order of the devices in the Selected Devices list box, click Reverse Order of Selected Devices.
Chapter 42 Route Group Configuration Configuring a Route Group Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 42 Route Group Configuration Adding Devices to a Route Group Step 3 In the Route Group Configuration window that displays, enter a name in the Route Group Name field. The name can contain up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route group name is unique to the route plan. Timesaver Use concise and descriptive names for your route groups.
Chapter 42 Route Group Configuration Removing Devices from a Route Group Additional Information See the “Related Topics” section on page 42-7. Removing Devices from a Route Group You can remove devices from a new route group or from an existing route group. The following procedure describes removing a device from an existing route group. Procedure Step 1 Choose Call Routing > Route/Hunt > Route Group. Step 2 Locate the route group from which you want to remove a device.
Chapter 42 Route Group Configuration Related Topics Procedure Step 1 Choose Call Routing > Route/Hunt > Route Group. Step 2 Locate the route group that you want to delete. See the “Finding a Route Group” section on page 42-3. Step 3 Check the check box next to the route group that you want to delete and click Delete Selected. A dialog box displays to warn you that you cannot undo deletion of route groups. Step 4 To delete the route group, click OK, or, to cancel the action, click Cancel.
Chapter 42 Route Group Configuration Related Topics Cisco Unified Communications Manager Administration Guide 42-8 OL-18611-01
CH A P T E R 43 Route List Configuration A route list associates a set of route groups in a specified priority order. A route list then associates with one or more route patterns and determines the order in which those route groups are accessed. The order controls the progress of the search for available devices for outgoing calls. A route list can contain only route groups. Each route list should have at least one route group.
Chapter 43 Route List Configuration Adding a Route List Procedure Step 1 Choose Call Routing > Route/Hunt > Route List. The Find and List Route Lists window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern.
Chapter 43 Route List Configuration Adding a Route List Step 3 Timesaver In the Route List Name field, enter a name. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route list name is unique to the route plan. Use concise and descriptive names for your route lists.
Chapter 43 Route List Configuration Adding Route Groups to a Route List Additional Information See the “Related Topics” section on page 43-7. Adding Route Groups to a Route List You can add route groups to a new route list or to an existing route list. Route groups can exist in one or more route lists. The following procedure describes adding a route group to an existing route list.
Chapter 43 Route List Configuration Removing Route Groups from a Route List Note Step 7 For more information on called party transformations, see “Called Party Number Transformations Settings” in the Cisco Unified Communications Manager System Guide. To add the route group, click Save. The route group details information appears in the Route List Details list on the left side of the window. Step 8 To add more route groups to this list, click Add Route Group and repeat Step 3 through Step 7.
Chapter 43 Route List Configuration Changing the Order of Route Groups in a Route List Changing the Order of Route Groups in a Route List Cisco Unified Communications Manager accesses route groups in the order in which they appear in the route list. The following procedure allows you to change the access order of route groups. Procedure Step 1 Choose Call Routing > Route/Hunt > Route List. Step 2 Locate the route list in which you want to change the order of a route group.
Chapter 43 Route List Configuration Deleting a Route List Step 6 Click OK. Additional Information See the “Related Topics” section on page 43-7. Deleting a Route List The Cisco Unified Communications Manager associates a route list with a route pattern. You cannot delete a route list if it is associated with a route pattern. To find out which route patterns are using the route list, click the Dependency Records link from the Route List Configuration window.
Chapter 43 Route List Configuration Related Topics • Deleting a Route List, page 43-7 • Understanding Route Plans, Cisco Unified Communications Manager System Guide • Understanding How Presence Works with Route Lists, Cisco Unified Communications Manager Features and Services Guide • Local Route Groups, Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Administration Guide 43-8 OL-18611-01
CH A P T E R 44 Route Pattern Configuration Use the following topics to find, add, update, copy, or delete a route pattern: • Route Pattern Configuration Settings, page 44-1 • Finding a Route Pattern, page 44-10 • Configuring a Route Pattern, page 44-11 • Deleting a Route Pattern, page 44-12 • Related Topics, page 44-13 Route Pattern Configuration Settings A route pattern comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a route list or a g
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 describes the available fields in the Route Pattern Configuration window. For related procedures, see the “Related Topics” section on page 44-13. Table 44-1 Route Pattern Configuration Settings Field Description Pattern Definition Route Pattern Enter the route pattern, including numbers and wildcards (do not use spaces); for example, for NANP, enter 9.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Route Filter If your route pattern includes the @ wildcard, you may choose a route filter. The optional act of choosing a route filter restricts certain number patterns. The route filters that display depend on the numbering plan that you choose from the Numbering Plan drop-down list box.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Route Option The Route Option designation indicates whether you want this route pattern to be used for routing calls (such as 9.@ or 8[2-9]XX) or for blocking calls. Choose the Route this pattern or Block this pattern radio button.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Authorization Level Enter the authorization level for the route pattern. The number that you specify in this field determines the minimum authorization level that is needed to successfully route a call through this route pattern. Tip To activate the authorization code, you must check the Require Forced Authorization Code.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Calling Name Presentation Cisco Unified Communications Manager uses calling name presentation (CNIP/CNIR) as a supplementary service to allow or restrict the originating caller name on a call-by-call basis.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Calling Party Numbering Plan Choose the format for the numbering plan in calling party directory numbers. Cisco Unified Communications Manager sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Connected Name Presentation Cisco Unified Communications Manager uses connected name presentation (CONP/CONR) as a supplementary service to allow or restrict the called party name on a call-by-call basis.
Chapter 44 Route Pattern Configuration Route Pattern Configuration Settings Table 44-1 Route Pattern Configuration Settings (continued) Field Description Called Party Number Type Choose the format for the number type in called party directory numbers. Cisco Unified Communications Manager sets the called directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 44 Route Pattern Configuration Finding a Route Pattern Table 44-1 Route Pattern Configuration Settings (continued) Field Description Carrier Identification Code Enter the appropriate carrier identification code (0, 3, or 4 digits) in the Carrier Identification Code field. Carrier identification codes allow customers to reach the services of interexchange carriers.
Chapter 44 Route Pattern Configuration Configuring a Route Pattern Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 44 Route Pattern Configuration Deleting a Route Pattern Timesaver Assigning 8XXX to a gateway routes all directory numbers 8000 to 8999 out the gateway. Similarly, 82XX routes directory numbers 8200 to 8299. See the “Special Characters and Settings” section in the Cisco Unified Communications Manager System Guide for more information about wildcards. Procedure Step 1 Choose Call Routing > Route/Hunt > Route Pattern.
Chapter 44 Route Pattern Configuration Related Topics Step 3 Check the check box of the route pattern that you want to delete and click Delete Selected. A message that displays states that you cannot undo this action. Step 4 To delete the route pattern, click OK, or, to cancel the deletion, click Cancel. You can also delete a route pattern by locating and displaying the route pattern that you want to delete and clicking Delete.
Chapter 44 Route Pattern Configuration Related Topics Cisco Unified Communications Manager Administration Guide 44-14 OL-18611-01
CH A P T E R 45 Line Group Configuration Use the following topics to add or delete a line group or to add directory numbers to or to remove directory numbers from a line group: • Line Group Configuration Settings, page 45-1 • Finding a Line Group, page 45-6 • Configuring a Line Group, page 45-8 • Adding Members to a Line Group, page 45-8 • Removing Members from a Line Group, page 45-9 • Deleting a Line Group, page 45-10 • Related Topics, page 45-10 Line Group Configuration Settings A line gr
Chapter 45 Line Group Configuration Line Group Configuration Settings Table 45-1 describes the line group configuration settings. Table 45-1 Line Group Configuration Settings Field Description Line Group Information Line Group Name Enter a name for this line group. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each line group name is unique to the route plan.
Chapter 45 Line Group Configuration Line Group Configuration Settings Table 45-1 Field Line Group Configuration Settings (continued) Description Hunt Options No Answer For a given distribution algorithm, choose a hunt option for Cisco Unified Communications Manager to use if a call is distributed to a member of a line group that does not answer. This option gets applied at the member level.
Chapter 45 Line Group Configuration Line Group Configuration Settings Table 45-1 Line Group Configuration Settings (continued) Field Description Busy For a given distribution algorithm, choose a hunt option for Cisco Unified Communications Manager to use if a call is distributed to a member of a line group that is busy.
Chapter 45 Line Group Configuration Line Group Configuration Settings Table 45-1 Line Group Configuration Settings (continued) Field Description Not Available For a given distribution algorithm, choose a hunt option for Cisco Unified Communications Manager to use if a call is distributed to a member of a line group that is not available. The Not Available condition occurs when none of the phones that are associated with the DN in question is registered.
Chapter 45 Line Group Configuration Finding a Line Group Table 45-1 Line Group Configuration Settings (continued) Field Description Current Line Group Members Selected DN/Route Partition To change the priority of a directory number, choose a directory number in the Selected DN/Route Partition list box. Move the directory number up or down in the list by clicking the arrows on the right side of the list box.
Chapter 45 Line Group Configuration Finding a Line Group Procedure Step 1 Choose Call Routing > Route/Hunt > Line Group. The Find and List Line Groups window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable.
Chapter 45 Line Group Configuration Configuring a Line Group Configuring a Line Group The following procedure describes how to configure a line group. Before You Begin You must define one or more directory numbers before performing this procedure. Procedure Step 1 Choose Call Routing > Route/Hunt > Line Group.
Chapter 45 Line Group Configuration Removing Members from a Line Group Procedure Step 1 Choose Call Routing > Route/Hunt > Line Group. Step 2 Locate the line group to which you want to add a member. See the “Finding a Line Group” section on page 45-6. Step 3 If you need to locate a directory number, choose a route partition from the Partition drop-down list box, enter a search string in the Directory Number Contains field, and click Find.
Chapter 45 Line Group Configuration Deleting a Line Group Deleting a Line Group The following procedure describes how to delete a line group. Before You Begin You cannot delete a line group that one or more route/hunt lists references. To find out which hunt lists are using the line group, in the Line Group Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go.
Chapter 45 Line Group Configuration Related Topics • Removing Members from a Line Group, page 45-9 • Deleting a Line Group, page 45-10 Route Lists and Route Groups • Adding a Route List, page 43-2 • Adding Route Groups to a Route List, page 43-4 • Understanding Route Plans, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 45-11
Chapter 45 Line Group Configuration Related Topics Cisco Unified Communications Manager Administration Guide 45-12 OL-18611-01
CH A P T E R 46 Hunt List Configuration A Hunt List lists a set of Line groups in a specific order. A hunt list then associates with one or more hunt pilots and determines the order in which those line groups are accessed. The order controls the progress of the search for available directory numbers for incoming calls. A hunt list comprises a collection of directory numbers as defined by line groups.
Chapter 46 Hunt List Configuration Adding a Hunt List Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt List. The Find and List Hunt Lists window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern.
Chapter 46 Hunt List Configuration Adding a Hunt List Step 3 In the Name field, enter a name. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each hunt list name is unique to the route plan. Timesaver Use concise and descriptive names for your hunt lists.
Chapter 46 Hunt List Configuration Adding Line Groups to a Hunt List Adding Line Groups to a Hunt List You can add line groups to a new hunt list or to an existing hunt list. Line groups can exist in one or more hunt lists. The following procedure describes adding a line group to an existing hunt list. Before You Begin You must build one or more line groups and add a hunt list before performing this procedure. Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt List.
Chapter 46 Hunt List Configuration Removing Line Groups from a Hunt List Removing Line Groups from a Hunt List You can remove line groups from a new hunt list or from an existing hunt list. The following procedure describes removing a line group from an existing hunt list. Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt List in the menu bar. Step 2 Locate the hunt list from which you want to remove a line group. See the “Finding Hunt Lists” section on page 46-1.
Chapter 46 Hunt List Configuration Synchronizing a Hunt List With Affected Line Groups Synchronizing a Hunt List With Affected Line Groups To synchronize line groups with a hunt list that has undergone configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.) Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt List.
Chapter 46 Hunt List Configuration Related Topics Step 4 Caution To delete the hunt list, click OK or to cancel the action, click Cancel. You cannot delete a hunt list if it is associated with one or more hunt pilots. Additional Information See the “Related Topics” section on page 46-7.
Chapter 46 Hunt List Configuration Related Topics Cisco Unified Communications Manager Administration Guide 46-8 OL-18611-01
CH A P T E R 47 Hunt Pilot Configuration Use the following topics to add, configure, or delete a hunt pilot: • Hunt Pilot Configuration Settings, page 47-1 • Finding a Hunt Pilot, page 47-11 • Configuring a Hunt Pilot, page 47-12 • Deleting a Hunt Pilot, page 47-14 • Related Topics, page 47-14 Hunt Pilot Configuration Settings A hunt pilot comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a hunt list.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings Field Description Pattern Definition Hunt Pilot Enter the hunt pilot, including numbers and wildcards (do not use spaces); for example, for NANP, enter 9.@ for typical local access, or 8XXX for a typical private network numbering plan. Valid characters include the uppercase characters A, B, C, and D and \+, which represents the international escape character +.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Route Filter If your hunt pilot includes the @ wildcard, you may choose a route filter. The optional act of choosing a route filter restricts certain number patterns. The route filters that display depend on the numbering plan that you choose from the Numbering Plan drop-down list box.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Route Option The Route Option designation indicates whether you want this hunt pilot to be used for routing calls (such as 9.@ or 8[2-9]XX) or for blocking calls. Choose the Route this pattern or Block this pattern radio button. If you choose the Block this pattern radio button, you must choose the reason for which you want this hunt pilot to block calls.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Hunt Forward Settings Forward Hunt No Answer When the call that is distributed through the hunt list is not answered in a specific period of time, this field specifies the destination to which the call gets forwarded.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Maximum Hunt Timer Enter a value (in seconds) that specifies the maximum time for hunting. Valid values specify 1 to 3600. The default value specifies 1800 seconds (30 minutes). This timer cancels if either a hunt member answers the call or if the hunt list gets exhausted before the timer expires.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Calling Line ID Presentation Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR) as a supplementary service to allow or restrict the originating caller phone number on a call-by-call basis.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Calling Party Number Type Choose the format for the number type in calling party directory numbers. Cisco Unified Communications Manager sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Connected Party Transformations Connected Line ID Presentation Cisco Unified Communications Manager uses connected line ID presentation (COLP/COLR) as a supplementary service to allow or restrict the called party phone number on a call-by-call basis.
Chapter 47 Hunt Pilot Configuration Hunt Pilot Configuration Settings Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Prefix Digits (Outgoing Calls) Enter prefix digits in the Prefix Digits (Outgoing Calls) field. Valid entries for the NANP include the digits 0 through 9; the wildcard characters asterisk (*) and octothorpe (#); the international escape character +; and blank.
Chapter 47 Hunt Pilot Configuration Finding a Hunt Pilot Table 47-1 Hunt Pilot Configuration Settings (continued) Field Description Called Party Numbering Plan Choose the format for the numbering plan in called party directory numbers. Cisco Unified Communications Manager sets the called DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 47 Hunt Pilot Configuration Configuring a Hunt Pilot Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt Pilot. The Find and List Hunt Pilots window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern.
Chapter 47 Hunt Pilot Configuration Configuring a Hunt Pilot Before You Begin Ensure that the following items are configured in Cisco Unified Communications Manager: Timesaver • Hunt list • Partition (unless you are using ) • Route filter (unless you are using ) Assigning 8XXX to a hunt pilot causes hunting through all directory numbers 8000 to 8999. Similarly, 82XX hunts through directory numbers 8200 to 8299.
Chapter 47 Hunt Pilot Configuration Deleting a Hunt Pilot Deleting a Hunt Pilot This section describes how to delete a hunt pilot. Procedure Step 1 Choose Call Routing > Route/Hunt > Hunt Pilot. Step 2 Locate the hunt pilot that you want to delete. See the “Finding a Hunt Pilot” section on page 47-11. Step 3 Check the check box of the hunt pilot that you want to delete and click Delete Selected. A message that displays states that you cannot undo this action.
CH A P T E R 48 SIP Route Pattern Configuration This section contains information on the following topics: • SIP Route Pattern Configuration Settings, page 48-1 • Finding a SIP Route Pattern, page 48-5 • Configuring a SIP Route Pattern, page 48-6 • Deleting a SIP Route Pattern, page 48-6 • Related Topics, page 48-7 SIP Route Pattern Configuration Settings Cisco Unified Communications Manager uses SIP route patterns to route or block both internal and external calls.
Chapter 48 SIP Route Pattern Configuration SIP Route Pattern Configuration Settings Table 48-1 SIP Route Pattern Configuration Settings Field Description Pattern Definition Pattern Usage (Required) From the drop-down list, choose either Domain Routing or IP Address Routing. IPv4 Pattern (Required) Enter the domain, sub-domain, IPv4 address, or IP subnetwork address.
Chapter 48 SIP Route Pattern Configuration SIP Route Pattern Configuration Settings Table 48-1 SIP Route Pattern Configuration Settings (continued) Field Description Block Pattern If you do not want this pattern to be used for routing calls, click the Block Pattern check box. Calling Party Transformations Use Calling Party’s External Check the check box if you want the full, external phone number to be Phone Mask used for calling line identification (CLID) on outgoing calls.
Chapter 48 SIP Route Pattern Configuration SIP Route Pattern Configuration Settings Table 48-1 SIP Route Pattern Configuration Settings (continued) Field Description Calling Line Name Presentation Cisco Unified Communications Manager uses calling name presentation (CNIP/CNIR) as a supplementary service to allow or restrict the originating caller name on a call-by-call basis.
Chapter 48 SIP Route Pattern Configuration Finding a SIP Route Pattern Finding a SIP Route Pattern Because you can have several SIP route patterns in your network, Cisco Unified Communications Manager lets you locate specific SIP route patterns on the basis of specific criteria. Use the following procedure to locate SIP route patterns. Note During your work in a browser session, the cookies on the client machine store your find/list search preference.
Chapter 48 SIP Route Pattern Configuration Configuring a SIP Route Pattern Configuring a SIP Route Pattern This section describes how to add, update, or copy a SIP route pattern. Before You Begin You must configure a SIP trunk before you can configure the SIP route pattern. See the “Configuring a Trunk” section on page 92-48. Procedure Step 1 Perform one of the following tasks: • To add a SIP route pattern, choose Call Routing > SIP Route Pattern and click Add New.
Chapter 48 SIP Route Pattern Configuration Related Topics Additional Information See the “Related Topics” section on page 48-7.
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CH A P T E R 49 Access List Configuration Mobile Connect allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone. Access lists determine the phone numbers that are explicitly allowed or blocked for in-progress call transfers. For more information on Mobile Connect and how to configure access lists, refer to the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide.
Chapter 49 Access List Configuration Cisco Unified Communications Manager Administration Guide 49-2 OL-18611-01
CH A P T E R 50 Time Period Configuration Use the following topics to add, update, copy, or delete a time period: • Time Period Configuration Settings, page 50-1 • Finding a Time Period, page 50-3 • Configuring a Time Period, page 50-4 • Deleting a Time Period, page 50-5 • Related Topics, page 50-6 Time Period Configuration Settings A time period comprises a time range that is defined by a start time and end time.
Chapter 50 Time Period Configuration Time Period Configuration Settings Table 50-1 Time Period Configuration Settings Field Description Time Period Information Name Enter a name in the Time Period Name field. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure each time period name is unique to the plan. Note Use concise and descriptive names for your time periods.
Chapter 50 Time Period Configuration Finding a Time Period Table 50-1 Time Period Configuration Settings (continued) Field Description Repeat Every Click on one of the radio buttons: • Week from—If you click on the Week from radio button, use the drop-down list boxes next to from and through to choose the days of the week during which this time period applies. Examples: Choose a from value of Mon(day) and a through value of Fri(day) to define a time period that applies from Monday through Friday.
Chapter 50 Time Period Configuration Configuring a Time Period Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records: • From the drop-down list box, select a search parameter. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 50 Time Period Configuration Deleting a Time Period • To update an existing time period, locate the appropriate time period as described in “Finding a Time Period” section on page 50-3, and continue with Step 3. Step 3 Enter the appropriate settings as described in Table 50-1. Step 4 Click Save. Additional Information See the “Related Topics” section on page 50-6. Deleting a Time Period The following procedure describes how to delete a time period.
Chapter 50 Time Period Configuration Related Topics Additional Information See the “Related Topics” section on page 50-6.
CH A P T E R 51 Time Schedule Configuration Use the following topics to find, add, update, copy, or delete a time schedule: • Time Schedule Configuration Settings, page 51-1 • Finding a Time Schedule, page 51-2 • Configuring a Time Schedule, page 51-4 • Deleting a Time Schedule, page 51-4 • Related Topics, page 51-5 Time Schedule Configuration Settings A time schedule comprises a group of time periods. Time schedules get assigned to partitions.
Chapter 51 Time Schedule Configuration Finding a Time Schedule Table 51-1 Time Schedule Configuration Settings (continued) Field Description Time Period Information Available Time Periods This field displays after a time schedule has been added. Choose a time period in the Available Time Periods list box and add it to the Selected Time Periods list box by clicking the down arrow button between the two list boxes.
Chapter 51 Time Schedule Configuration Finding a Time Schedule Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your time schedule search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your time schedule search preferences until you modify your search or close the browser. Procedure Step 1 Choose Call Routing > Class of Control > Time Schedule.
Chapter 51 Time Schedule Configuration Configuring a Time Schedule Configuring a Time Schedule The following procedure describes how to configure a time schedule. Procedure Step 1 In the menu bar, choose Call Routing > Class of Control > Time Schedule. The Find and List Time Schedules window displays. Step 2 Perform one of the following tasks: • To copy an existing time schedule, locate the appropriate time schedule as described in the “Finding a Time Schedule” section on page 51-2.
Chapter 51 Time Schedule Configuration Related Topics Procedure Step 1 In the menu bar, choose Call Routing > Class of Control > Time Schedule. Step 2 Locate the time schedule that you want to delete. See the “Finding a Time Schedule” section on page 51-2. Step 3 Check the check box of the time schedule that you want to delete and click Delete Selected. A message displays that states that you cannot undo this action.
Chapter 51 Time Schedule Configuration Related Topics Cisco Unified Communications Manager Administration Guide 51-6 OL-18611-01
CH A P T E R 52 Partition Configuration Use the following topics to find, add, update, or delete route partitions: • Partition Configuration Settings, page 52-1 • Finding a Partition, page 52-3 • Configuring a Partition, page 52-4 • Searching for a Partition, page 52-5 • Synchronizing a Partition With Affected Devices, page 52-5 • Deleting a Partition, page 52-6 • Related Topics, page 52-7 Partition Configuration Settings A partition contains a list of route patterns (directory number (DN) a
Chapter 52 Partition Configuration Partition Configuration Settings Table 52-1 Partition Configuration Settings Field Description Partition Information (Partition Name, Description) Enter a name in the partition name and description box. Ensure each partition name is unique to the route plan. Partition names can contain alphanumeric characters, as well as spaces, hyphens (-), and underscore characters (_).
Chapter 52 Partition Configuration Finding a Partition Timesaver Tip Use concise and descriptive names for your partitions. The CompanynameLocationCalltype format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a partition. For example, CiscoDallasMetroPT identifies a partition for toll-free, inter-local access and transport area (LATA) calls from the Cisco office in Dallas.
Chapter 52 Partition Configuration Configuring a Partition To filter or search records: • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 52 Partition Configuration Searching for a Partition If you are updating a partition, click Reset, or use the Apply Config button as described in the “Synchronizing a Partition With Affected Devices” section on page 52-5. When you reset devices that are associated with the partition, all calls on affected gateways drop. Note You can configure multiple partitions. To enter multiple partitions, use one line for each partition entry.
Chapter 52 Partition Configuration Deleting a Partition Step 2 Choose the search criteria to use. Step 3 Click Find. The window displays a list of partitions that match the search criteria. Step 4 Click the partition to which you want to synchronize applicable devices. The Partition Configuration window displays. Step 5 Make any additional configuration changes. Step 6 Click Save. Step 7 Click Apply Config. The Apply Configuration Information dialog displays.
Chapter 52 Partition Configuration Related Topics You can delete all the partitions in the list by clicking Select All and then clicking Delete Selected. Tip A message displays that states that you cannot undo this action. Step 4 Caution To delete the partition, click OK or to cancel the deletion, click Cancel. Before initiating this action, check carefully to ensure that you are deleting the correct partition. You cannot retrieve deleted partitions.
Chapter 52 Partition Configuration Related Topics Cisco Unified Communications Manager Administration Guide 52-8 OL-18611-01
CH A P T E R 53 Calling Search Space Configuration Use the following topics to find, add, update, copy, or delete a calling search space: • Calling Search Space Configuration Settings, page 53-1 • Finding a Calling Search Space, page 53-3 • Configuring a Calling Search Space, page 53-4 • Deleting a Calling Search Space, page 53-4 Calling Search Space Configuration Settings A calling search space comprises an ordered list of route partitions that are typically assigned to devices.
Chapter 53 Calling Search Space Configuration Calling Search Space Configuration Settings Table 53-1 Calling Search Space Configuration Settings (continued) Field Description Description Enter a description in the Description field. The description can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_).
Chapter 53 Calling Search Space Configuration Finding a Calling Search Space Finding a Calling Search Space Because you might have several calling search spaces in your network, Cisco Unified Communications Manager lets you locate specific calling search spaces by using specific criteria as the basis. Use the following procedure to locate calling search spaces.
Chapter 53 Calling Search Space Configuration Configuring a Calling Search Space Configuring a Calling Search Space The following procedure describes how to copy, add, and update a calling search space. Procedure Step 1 In the menu bar, choose Call Routing > Class of Control > Calling Search Space. Step 2 Perform one of the followings tasks: • To copy an existing calling search space, locate the appropriate calling search space as described in “Finding a Calling Search Space” section on page 53-3.
Chapter 53 Calling Search Space Configuration Related Topics Procedure Step 1 In the menu bar, choose Call Routing > Class of Control > Calling Search Space. Step 2 Locate the calling search space that you want to delete. See the “Finding a Calling Search Space” section on page 53-3. Step 3 Check the check box of the calling search space that you want to delete and click Delete Selected. A message displays that states that you cannot undo this action.
Chapter 53 Calling Search Space Configuration Related Topics Cisco Unified Communications Manager Administration Guide 53-6 OL-18611-01
CH A P T E R 54 Intercom Partition Configuration An intercom partition contains a list of route patterns [directory number (DN) and route patterns]. Partitions facilitate call routing by dividing the route plan into logical subsets that are based on organization, location, and call type. For more information about partitions, refer to “Partitions and Calling Search Spaces” in the Cisco Unified Communications Manager System Guide.
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CH A P T E R 55 Intercom Calling Search Space Configuration An intercom calling search space comprises an ordered list of intercom calling search spaces that are typically assigned to devices. Intercom calling search spaces determine the partitions that calling devices search when they are attempting to complete a call. For more detailed information on calling search spaces and partitions, refer to “Partitions and Calling Search Spaces” in the Cisco Unified Communications Manager System Guide.
Chapter 55 Intercom Calling Search Space Configuration Cisco Unified Communications Manager Administration Guide 55-2 OL-18611-01
CH A P T E R 56 Intercom Directory Number Configuration Using Cisco Unified Communications Manager Administration, configure and modify intercom directory numbers (DNs) that are assigned to specific phones. For more information on how to configure intercom directory numbers, refer to the “Intercom” chapter in the Cisco Unified Communications Manager Features and Services Guide.
Chapter 56 Intercom Directory Number Configuration Cisco Unified Communications Manager Administration Guide 56-2 OL-18611-01
CH A P T E R 57 Intercom Translation Pattern Configuration Cisco Unified Communications Manager uses translation patterns to manipulate dialed digits before it routes a call. In some cases, the system does not use the dialed number. In other cases, the public switched telephone network (PSTN) does not recognize the dialed number. For more information on how to configure intercom translation patterns, refer to the “Intercom” chapter in the Cisco Unified Communications Manager Features and Services Guide.
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CH A P T E R 58 Client Matter Codes Client Matter Codes (CMC) assist with call accounting and billing for billable clients. CMC force the user to enter a code to specify that the call relates to a specific client matter. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.
Chapter 58 Client Matter Codes Cisco Unified Communications Manager Administration Guide 58-2 OL-18611-01
CH A P T E R 59 Forced Authorization Codes Forced Authorization Codes (FAC) allow you to manage call access and accounting. This feature regulates the types of calls that certain users can place by forcing the user to enter a valid authorization code before the call completes. The FAC feature requires that you make changes to route patterns and update your dial plan documents to reflect that you enabled or disabled FAC for each route pattern.
Chapter 59 Forced Authorization Codes Cisco Unified Communications Manager Administration Guide 59-2 OL-18611-01
CH A P T E R 60 Translation Pattern Configuration Use the following topics to add, update, copy, or delete a translation pattern: • Translation Pattern Configuration Settings, page 60-1 • Finding a Translation Pattern, page 60-9 • Configuring a Translation Pattern, page 60-10 • Deleting a Translation Pattern, page 60-11 Translation Pattern Configuration Settings Cisco Unified Communications Manager uses translation patterns to manipulate dialed digits before it routes a call.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Partition Choose a partition. If you do not want to assign a partition, choose . If you choose , you must enter a value in the Translation Pattern field. You can configure the number of partitions that display in this drop-down list box by using the Max List Box Items enterprise parameter.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description MLPP Precedence Choose an MLPP precedence setting for this translation pattern from the drop-down list box: • Executive Override—Highest precedence setting for MLPP calls. • Flash Override—Second highest precedence setting for MLPP calls. • Flash—Third highest precedence setting for MLPP calls.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Provide Outside Dial Tone Outside dial tone indicates that Cisco Unified Communications Manager routes the calls off the local network. Check this check box for each translation pattern that you consider to be off network.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Calling Line ID Presentation Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR) as a supplementary service to allow or restrict the originating caller phone number on a call-by-call basis.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Calling Party Number Type Choose the format for the number type in calling party directory numbers. Cisco Unified Communications Manager sets the calling directory number (DN) type.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Connected Party Transformations Connected Line ID Presentation Cisco Unified Communications Manager uses connected line ID presentation (COLP/COLR) as a supplementary service to allow or restrict the called party phone number on a call-by-call basis.
Chapter 60 Translation Pattern Configuration Translation Pattern Configuration Settings Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Prefix Digits (Outgoing Calls) Enter prefix digits. Valid entries for the NANP include the digits 0 through 9, and the wildcard characters asterisk (*) and octothorpe (#);the international escape character +; and blank.
Chapter 60 Translation Pattern Configuration Finding a Translation Pattern Table 60-1 Translation Pattern Configuration Settings (continued) Field Description Called Party Numbering Plan Choose the format for the numbering plan in called party directory numbers. Cisco Unified Communications Manager sets the called DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 60 Translation Pattern Configuration Configuring a Translation Pattern Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 60 Translation Pattern Configuration Deleting a Translation Pattern Procedure Step 1 Choose Call Routing > Translation Pattern. The Find and List Translation Patterns window displays. Step 2 Perform one of the followings tasks: • To copy an existing translation pattern, locate the appropriate translation pattern as described in the “Finding a Translation Pattern” section on page 60-9, click the Copy button next to the translation pattern that you want to copy, and continue with Step 3.
Chapter 60 Translation Pattern Configuration Related Topics Tip You can also delete a translation pattern by locating and displaying the translation pattern that you want to delete and clicking Delete. Additional Information See the “Related Topics” section on page 60-12.
CH A P T E R 61 Call Park The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the Cisco Unified Communications Manager system (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension by pressing the Park softkey or the Call Park button. Someone on another phone in your system can then dial the call park extension to retrieve the call.
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CH A P T E R 62 Directed Call Park Directed Call Park allows a user to transfer a call to an available user-selected directed call park number. Configure directed call park numbers in the Cisco Unified Communications Manager Directed Call Park Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers.
Chapter 62 Directed Call Park Cisco Unified Communications Manager Administration Guide 62-2 OL-18611-01
CH A P T E R 63 Call Pickup Group Configuration The Call Pickup Group menu option allows administrators to configure call pickup groups. After end users are configured as member s of a call pickup group, these users can answer a call that comes in on a directory number other than their own. When a user hears an incoming call ringing on another phone, the user can redirect the call to their own phone by using one of the call pickup phone features.
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CH A P T E R 64 Directory Number Configuration The following sections provide information about working with and configuring directory numbers (DNs) in Cisco Unified Communications Manager Administration: • Directory Number Configuration Settings, page 64-1 • Finding a Directory Number, page 64-24 • Configuring a Directory Number, page 64-25 • Synchronizing a Directory Number With Affected Devices, page 64-26 • Configuring Private Line Automatic Ringdown (PLAR), page 64-27 • Removing a Director
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Note Shared lines always have identical DN settings, except for the field sections in the Directory Number Configuration window that contain the naming convention “on Device SEPXXXXXXXXXXXX,” which are maintained/mapped to a specific device. If you add a shared line to a device, the shared DN configuration settings, such as Calling Search Space and Call Forward and Pickup, will display.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Alerting Name Enter a name that you want to display on the phone of the caller. This setting, which supports the Identification Services for the QSIG protocol, applies to shared and nonshared directory numbers.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Associated Devices After you associate this DN with a device(s), this pane displays the devices with which this DN is associated. To edit a device with which this DN is associated, choose a device name in the Associated Devices pane and click the Edit Device button.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Network Hold MOH Audio Source Choose the audio source that plays when the network initiates a hold action.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Call Forward and Call Pickup Settings Calling Search Space Activation Policy Three possible values exist for this option: • Use System Default • With Configured CSS • With Activating Device/Line CSS If you select the With Configured CSS option, the Forward All Calling Search Space that is explicitly configured in the Directory Number
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Field Directory Number Configuration Settings (continued) Description CFA CSS Activation Policy Service Parameter Ensure the CFA CSS Activation Policy service parameter that displays in the Clusterwide Parameters (Feature - Forward) section of the Service Parameter Configuration window is set correctly for call forward all to work as intended.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward All The settings in this row of fields specify the forwarding treatment for calls to this directory number if the directory number is set to forward all calls. The Calling Search Space field gets used to validate the Forward All destination that is entered when the user activates Call Forward All from the phone.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward Busy Internal The settings in this row of fields specify the forwarding treatment for internal calls to this directory number if the directory number is busy. See Busy Trigger, page 64-22 for information on when a line is considered busy.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward Busy External The settings in this row of fields specify the forwarding treatment for external calls to this directory number if the directory number is busy. See Busy Trigger, page 64-22 for information on when a line is considered busy.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Field Directory Number Configuration Settings (continued) Description Forward No Answer Internal The settings in this row of fields specify the forwarding treatment for internal calls to this directory number if the directory number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Field Directory Number Configuration Settings (continued) Description Forward No Answer External The settings in this row of fields specify the forwarding treatment for external calls to this directory number if the directory number does not answer. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward No Coverage Internal For complete information about Call Coverage, see Call Coverage in the Cisco Unified Communications Manager System Guide. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward No Coverage External For complete information about Call Coverage, see Call Coverage in the Cisco Unified Communications Manager System Guide. The call forward destination and Calling Search Space field get used to redirect the call to the forward destination.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Forward on CTI Failure This field applies only to CTI route points and CTI ports. The settings in this row specify the forwarding treatment for external calls to this CTI route point or CTI port if the CTI route point or CTI port fails.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Park Monitoring Reversion Timer This release of Cisco Unified Communications Manager does not support this setting.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Line [number] on Device [device name] Note These fields display only after you associate this directory number with a device. Display (Internal Caller ID) Leave this field blank to have the system display the extension. Use a maximum of 30 alphanumeric characters.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Visual Message Waiting Indicator Policy Use this field to configure the handset lamp illumination policy. Choose one of the following options: • Use System Policy (The directory number refers to the service parameter “Message Waiting Lamp Policy” setting.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Ring Setting (Phone Active) From the drop-down list box, choose the ring setting that is used when this phone has another active call on a different line.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Recording Option This field determines the recording option on the line appearance of an agent. By default, the recording option specifies Call Recording Disabled. Choose one of the following options: • Call Recording Disabled—The calls that the agent makes on this line appearance are not recorded.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Multiple Call/Call Waiting Settings on Device [device name] Note These fields display only after you associate this directory number with a device. Maximum Number of Calls You can configure up to 200 calls for a line on a device, with the limiting factor being the total number of calls that are configured on the device.
Chapter 64 Directory Number Configuration Directory Number Configuration Settings Table 64-1 Directory Number Configuration Settings (continued) Field Description Users Associated with Line Note This information displays only after you associate this directory number with a device. (user name) This pane displays the end users that are associated with this line. To associate end users with this line, click the Associate End Users button, which causes the Find and List Users popup window to display.
Chapter 64 Directory Number Configuration Finding a Directory Number Finding a Directory Number Use the following procedure to find a directory number (DN). Procedure Step 1 Choose Call Routing > Directory Number. Records from an active (prior) query may also display in the window. The Find and List Directory Numbers window displays. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3.
Chapter 64 Directory Number Configuration Configuring a Directory Number Configuring a Directory Number Follow these instructions to add or update a directory number (DN). You can configure the call forward, call pickup, and MLPP phone features while you are adding the directory number. Tip You can assign patterns to directory numbers; for example, 352XX.
Chapter 64 Directory Number Configuration Synchronizing a Directory Number With Affected Devices Step 6 Click Reset Phone. For more information, refer to the “Resetting a Phone” section on page 91-32. Tip If you need more than two lines, you can increase the lines by modifying the phone button template for the phone type (such as Cisco IP Phone 7960). Some phone types, however, only support one or two lines (such as Cisco IP Phone 7902). Note Restart devices as soon as possible.
Chapter 64 Directory Number Configuration Configuring Private Line Automatic Ringdown (PLAR) Configuring Private Line Automatic Ringdown (PLAR) You can configure Private Line Automatic Ringdown (PLAR), so when the user goes off hook (or the NewCall softkey or line key gets pressed), the phone immediately dials a preconfigured number. The phone user cannot dial any other number from the phone line that gets configured for PLAR. PLAR works with features such as barge, cBarge, or single button barge.
Chapter 64 Directory Number Configuration Removing a Directory Number from a Phone Removing a Directory Number from a Phone Perform the following procedure to remove a directory number (DN) from a specific phone. Before You Begin If you try to remove a directory number that is in use, Cisco Unified Communications Manager displays a message. To find out which line groups are using the directory number, click the Dependency Records link from the Directory Number Configuration window.
Chapter 64 Directory Number Configuration Creating a Cisco Unity Connection Voice Mailbox Creating a Cisco Unity Connection Voice Mailbox The “Create Cisco Unity Voice Mailbox” link on the Directory Number Configuration window allows administrators to create individual Cisco Unity Connection voice mailboxes from Cisco Unified Communications Manager Administration.
Chapter 64 Directory Number Configuration Related Topics Step 4 From the Application Server drop-down list box, choose the Cisco Unity Connection server on which you want to create a Cisco Unity Connection mailbox and click Next. Step 5 From the Subscriber Template drop-down list box, choose the subscriber template that you want to use. Step 6 Click Save. The Cisco Unity Connection mailbox gets created. From Cisco Unity Connection Administration, you can now see the mailbox that you created.
CH A P T E R 65 Meet-Me Number/Pattern Configuration This section contains information on the following topics: • Meet-Me Number/Pattern Configuration Settings, page 65-1 • Finding a Meet-Me Number/Pattern, page 65-2 • Configuring a Meet-Me Number/Pattern, page 65-4 • Deleting a Meet-Me Number/Pattern, page 65-4 • Related Topics, page 65-5 Meet-Me Number/Pattern Configuration Settings Meet-Me conferences require an allocation of directory numbers.
Chapter 65 Meet-Me Number/Pattern Configuration Finding a Meet-Me Number/Pattern Table 65-1 Meet-Me Number/Pattern Configuration Settings (continued) Field Description Partition To use a partition to restrict access to the meet-me/number pattern, choose the desired partition from the drop-down list box. If you do not want to restrict access to the meet-me number/pattern, choose for the partition. Refer to the “Partition Configuration” section on page 52-1 for more information.
Chapter 65 Meet-Me Number/Pattern Configuration Finding a Meet-Me Number/Pattern Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your meet-me number/pattern search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your meet-me number/pattern search preferences until you modify your search or close the browser.
Chapter 65 Meet-Me Number/Pattern Configuration Configuring a Meet-Me Number/Pattern Configuring a Meet-Me Number/Pattern This section describes how to add, copy and update a Meet-Me Number/Pattern. Before You Begin Make sure that the following prerequisites are met before proceeding with the steps: • Configure the server(s). Refer to the “Server Configuration” section on page 2-1. • Configure the device pools. Refer to the “Device Pool Configuration” section on page 9-1.
Chapter 65 Meet-Me Number/Pattern Configuration Related Topics Procedure Step 1 Find the meet-me number/pattern by using the procedure in the “Finding a Meet-Me Number/Pattern” section on page 65-2. Step 2 Click the Meet-Me Number/Pattern that you want to delete. Step 3 Click Delete. Additional Topics See the “Related Topics” section on page 65-5.
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CH A P T E R 66 Dial Plan Installer You can install a Cisco International Dial Plan and use it to create a unique numbering plan that is specific to a country, other than one in North America. Cisco Unified Communications Manager provides North American Numbering Plan (NANP) by default. Because dial plan requirements of other countries are unique to those countries, the default NANP configuration may not be the best suited configuration to create a dial plan for those countries.
Chapter 66 Dial Plan Installer Finding a Dial Plan Finding a Dial Plan Use the following procedure to find a dial plan on a Cisco Unified Communications Manager system. Note During your work in a browser session, cookies on the client machine store your find/list search preferences.
Chapter 66 Dial Plan Installer Editing a Dial Plan Editing a Dial Plan Use the following procedures to install, upgrade, or uninstall dial plans. Procedure Step 1 Find the Dial Plan that you want to install by using the procedure defined in the “Finding a Dial Plan” section on page 66-2 Step 2 From the list of records, click the Dial Plan name that matches your search criteria. The Dial Plan Configuration window displays.
Chapter 66 Dial Plan Installer Editing a Dial Plan Step 7 Note Repeat Step 1 to Step 6 to install the dial plans on all the nodes Cisco Unified Communications Manager cluster. After installation of the dial plans, restart the Cisco CallManager service to load the dial plan. Additional Information See the “Related Topics” section on page 66-7.
Chapter 66 Dial Plan Installer Editing a Dial Plan Note Make sure that you update the dial plans on the first node server of the Cisco Unified Communications Manager cluster before updating them on subscribers or other nodes in the cluster. Use the following procedure to upgrade an existing dial plan.
Chapter 66 Dial Plan Installer Restarting the Cisco CallManager Service Uninstalling a Dial Plan Caution Before you uninstall a dial plan, ensure that you remove the route patterns, translation patterns, route lists, and route filters that are configured in the dial plan on the Cisco Unified Communications Manager system. Use the following procedure to uninstall a dial plan.
Chapter 66 Dial Plan Installer Related Topics Step 2 Choose the Cisco Unified Communications Manager server from the Servers drop-down list box. In the CM Services area, Cisco CallManager displays in the Service Name column. Click the radio button corresponding to the Cisco CallManager service. Note Step 3 If you want to restart the Cisco CallManager service, click Restart. The service restarts, and the message, Service Successfully Restarted, displays.
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CH A P T E R 67 Route Plan Report The route plan report lists all assigned and unassigned directory numbers (DN), call park numbers, call pickup numbers, conference numbers, route patterns, translation patterns, message-waiting indicators, voice-mail ports, attendant console, pilot numbers, domain routing, IP routing, hunt pilot, directed call park, and intercom directory numbers in the system.
Chapter 67 Route Plan Report Deleting Unassigned Directory Numbers Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records Step 3 • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Click Find. All or matching records display.
Chapter 67 Route Plan Report Updating Unassigned Directory Numbers Updating Unassigned Directory Numbers This section describes how to update the settings of an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco Unified Communications Manager Administration. When a directory number gets removed from a device, the directory number still exists in the Cisco Unified Communications Manager database.
Chapter 67 Route Plan Report Related Topics You may also save the file as a different file name, but the file name must include a .csv extension. Note Step 4 Choose the location in which to save the file and click Save. This action should save the file to the location that you designated. Step 5 Locate the .csv file that you just saved and double-click its icon to view it.
CH A P T E R 68 Calling Party Transformation Pattern Configuration Use the following topics to find, add, update, copy, or delete a calling party transformation pattern: • Calling Party Transformation Pattern Configuration Settings, page 68-1 • Finding a Calling Party Transformation Pattern, page 68-5 • Configuring a Calling Party Transformation Pattern, page 68-6 • Deleting a Calling Party Transformation Pattern, page 68-7 • Related Topics, page 68-7 Calling Party Transformation Pattern Configu
Chapter 68 Calling Party Transformation Pattern Configuration Calling Party Transformation Pattern Configuration Settings Table 68-1 describes the calling party transformation pattern configuration settings. For related procedures, see the “Related Topics” section on page 68-7.
Chapter 68 Calling Party Transformation Pattern Configuration Calling Party Transformation Pattern Configuration Settings Table 68-1 Calling Party Transformation Pattern Configuration Settings (continued) Field Description Route Filter If your transformation pattern includes the @ wildcard, you may choose a route filter. The optional act of choosing a route filter restricts certain number patterns.
Chapter 68 Calling Party Transformation Pattern Configuration Calling Party Transformation Pattern Configuration Settings Table 68-1 Calling Party Transformation Pattern Configuration Settings (continued) Field Description Calling Line ID Presentation Cisco Unified Communications Manager uses calling line ID presentation (CLIP/CLIR) as a supplementary service to allow or restrict the originating caller phone number on a call-by-call basis.
Chapter 68 Calling Party Transformation Pattern Configuration Finding a Calling Party Transformation Pattern Table 68-1 Calling Party Transformation Pattern Configuration Settings (continued) Field Description Calling Party Numbering Plan Choose the format for the numbering plan in calling party directory numbers. Cisco Unified Communications Manager sets the calling DN numbering plan.
Chapter 68 Calling Party Transformation Pattern Configuration Configuring a Calling Party Transformation Pattern Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 68 Calling Party Transformation Pattern Configuration Deleting a Calling Party Transformation Pattern • To update an existing calling party transformation pattern, locate the appropriate transformation pattern as described in the “Finding a Calling Party Transformation Pattern” section on page 68-5, and continue with Step 3. Step 3 In the Calling Party Transformation Pattern Configuration window that displays, enter the appropriate configuration settings as described in Table 68-1.
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CH A P T E R 69 Called Party Transformation Pattern Configuration Use the following topics to find, add, update, copy, or delete a called party transformation pattern: • Called Party Transformation Pattern Configuration Settings, page 69-1 • Finding a Called Party Transformation Pattern, page 69-5 • Configuring a Called Party Transformation Pattern, page 69-6 • Deleting a Called Party Transformation Pattern, page 69-6 • Related Topics, page 69-7 Called Party Transformation Pattern Configuration
Chapter 69 Called Party Transformation Pattern Configuration Called Party Transformation Pattern Configuration Settings Table 69-1 describes the called party transformation pattern configuration settings. For related procedures, see the “Related Topics” section on page 69-7.
Chapter 69 Called Party Transformation Pattern Configuration Called Party Transformation Pattern Configuration Settings Table 69-1 Called Party Transformation Pattern Configuration Settings (continued) Field Description Route Filter If your transformation pattern includes the @ wildcard, you may choose a route filter. The optional act of choosing a route filter restricts certain number patterns.
Chapter 69 Called Party Transformation Pattern Configuration Called Party Transformation Pattern Configuration Settings Table 69-1 Called Party Transformation Pattern Configuration Settings (continued) Field Description Called Party Number Type Choose the format for the number type in called party directory numbers. Cisco Unified Communications Manager sets the called party directory number (DN) type.
Chapter 69 Called Party Transformation Pattern Configuration Finding a Called Party Transformation Pattern Finding a Called Party Transformation Pattern Because you might have several called party transformation patterns in your network, Cisco Unified Communications Manager lets you locate specific called party transformation patterns by using specific criteria as the basis. Use the following procedure to locate called party transformation patterns.
Chapter 69 Called Party Transformation Pattern Configuration Configuring a Called Party Transformation Pattern Configuring a Called Party Transformation Pattern To configure a called party transformation pattern, perform the following procedure. Procedure Step 1 Choose Call Routing > Transformation Pattern > Called Party Transformation Pattern. The Find and List Called Party Transformation Patterns window displays.
Chapter 69 Called Party Transformation Pattern Configuration Related Topics Related Topics • Called Party Transformation Pattern Configuration Settings, page 69-1 • Finding a Called Party Transformation Pattern, page 69-5 • Configuring a Called Party Transformation Pattern, page 69-6 • Deleting a Called Party Transformation Pattern, page 69-6 • Finding a Route Filter, page 41-2 • Calling Party Number Transformations Settings, Cisco Unified Communications Manager System Guide • Wildcards and S
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CH A P T E R 70 Mobility Configuration Mobile Connect allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone. The Mobility Configuration window contains dual mode phone handoff settings for call transfers between a user desktop phone and cellular phone.
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CH A P T E R 71 Logical Partitioning Policy Configuration The Call Routing > Logical Partitioning Policy Configuration menu option in Cisco Unified Communications Manager Administration allows configuration of logical partitioning policies for use with geographic locations and geographic location filters to provision logical partitioning.
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P A R T 4 Media Resource Configuration
CH A P T E R 72 Annunciator Configuration An annunciator, an SCCP device that uses the Cisco Media Streaming Application service, enables Cisco Unified Communications Manager to play prerecorded announcements (.wav files) and tones to Cisco Unified IP Phones and gateways. The annunciator, which works with Cisco Multilevel Precedence and Preemption (MLPP), enables Cisco Unified Communications Manager to alert callers as to why the call fails.
Chapter 72 Annunciator Configuration Annunciator Configuration Settings Verify that you have completed the following tasks: • Configured the appropriate servers • Configured device pools Table 72-1 describes the annunciator configuration settings. For more information about related procedures, see the “Related Topics” section on page 72-6.
Chapter 72 Annunciator Configuration Finding an Annunciator Table 72-1 Annunciator Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint. Choose one of the following values: • Off—Choose this value to disable the use of a TRP with this device. • On—Choose this value to enable the use of a TRP with this device.
Chapter 72 Annunciator Configuration Updating an Annunciator Note Step 3 To add additional search criteria click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criteria or click the Clear Filter button to remove all added search criteria. Click Find. All or matching records display.
Chapter 72 Annunciator Configuration Resetting an Annunciator Tip When you add a Cisco Unified Communications Manager server, the annunciator for the sever will automatically get added to the database. After you activate the Cisco IP Voice Media Streaming Application service, the annunciator device registers with Cisco Unified Communications Manager. Step 3 Click the annunciator that you want to update and continue with Step 4. Step 4 Enter the appropriate settings as described in Table 72-1.
Chapter 72 Annunciator Configuration Related Topics Procedure Step 1 Choose Media Resources > Annunciator. The Find and List Annunciators window displays. Step 2 Choose the search criteria to use. Step 3 Click Find. The window displays a list of annunciators that match the search criteria. Step 4 Check the check boxes next to the annunciators that you want to synchronize. To choose all annunciators in the window, check the check box in the matching records title bar.
CH A P T E R 73 Conference Bridge Configuration Use the following topics to configure conference bridges: Configuration Settings • Software Conference Bridge Configuration Settings, page 73-1 • Hardware Conference Bridge Configuration Settings, page 73-3 • Cisco IOS Conference Bridge Configuration Settings, page 73-6 • Cisco Video Conference Bridge Configuration Settings, page 73-9 • Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings, page 73-12 Finding, Configuring, Synchronizing or De
Chapter 73 Conference Bridge Configuration Software Conference Bridge Configuration Settings Refer to the “Conference Bridges” chapter of the Cisco Unified Communications Manager System Guide for more information about conference bridges. Table 73-1 describes the software conference bridge configuration settings. For related procedures, see the “Related Topics” section on page 73-18.
Chapter 73 Conference Bridge Configuration Hardware Conference Bridge Configuration Settings Table 73-1 Software Conference Bridge Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 73 Conference Bridge Configuration Hardware Conference Bridge Configuration Settings Note The hardware model type for Conference Bridge contains a specific Media Access Control (MAC) address and device pool information. Refer to the “Conference Bridges” chapter of the Cisco Unified Communications Manager System Guide for more information about conference bridges. Before you configure a conference bridge, configure the device pools. See the “Deleting a Device Pool” section on page 9-13.
Chapter 73 Conference Bridge Configuration Hardware Conference Bridge Configuration Settings Table 73-2 Hardware Conference Bridge Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 73 Conference Bridge Configuration Cisco IOS Conference Bridge Configuration Settings Table 73-2 Hardware Conference Bridge Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 73 Conference Bridge Configuration Cisco IOS Conference Bridge Configuration Settings Be aware that both hardware and software conference bridges can be active at the same time. Software and hardware conference devices differ in the number of streams and the types of codec that they support. Before you configure a conference bridge, configure the device pools. See the “Deleting a Device Pool” section on page 9-13.
Chapter 73 Conference Bridge Configuration Cisco IOS Conference Bridge Configuration Settings Table 73-3 Cisco IOS Conference Bridge Configuration Settings (continued) Field Description Device Security Mode This field displays for Cisco IOS Enhanced Conference Bridge only. If you choose Non Secure Conference Bridge, the nonsecure conference establishes a TCP port connection to Cisco Unified Communications Manager on port 2000.
Chapter 73 Conference Bridge Configuration Cisco Video Conference Bridge Configuration Settings Additional Information See the “Related Topics” section on page 73-18. Cisco Video Conference Bridge Configuration Settings Conference Bridge for Cisco Unified Communications Manager, a software or hardware application, allows both ad hoc and meet-me voice conferencing. Each conference bridge can host several simultaneous, multiparty conferences.
Chapter 73 Conference Bridge Configuration Cisco Video Conference Bridge Configuration Settings Table 73-4 Cisco Video Conference Bridge Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 73 Conference Bridge Configuration Cisco Video Conference Bridge Configuration Settings Table 73-4 Cisco Video Conference Bridge Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 73 Conference Bridge Configuration Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings Conference Bridge for Cisco Unified Communications Manager, a software or hardware application, allows both ad hoc and meet-me voice conferencing. Each conference bridge can host several simultaneous, multiparty conferences. Be aware that both hardware and software conference bridges can be active at the same time.
Chapter 73 Conference Bridge Configuration Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings Table 73-5 Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 73 Conference Bridge Configuration Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings Table 73-5 Cisco Conference Bridge (WS-SVC-CMM) Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 73 Conference Bridge Configuration Finding a Conference Bridge Finding a Conference Bridge Because you may have several conference bridges in your network, Cisco Unified Communications Manager lets you locate specific conference bridges on the basis of specific criteria. Use the following procedure to locate conference bridges. Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your conference bridge search preferences.
Chapter 73 Conference Bridge Configuration Configuring a Conference Device Configuring a Conference Device This section describes how to configure a conference device. Before You Begin Make sure that the following prerequisites are met before you proceed with the steps: • Note • Configure the device pools. See the “Deleting a Device Pool” section on page 9-13. Software conference bridges automatically get created when the Cisco Unified Communications Manager server gets created.
Chapter 73 Conference Bridge Configuration Synchronizing a Conference Device Synchronizing a Conference Device To synchronize a conference device with the most recent configuration changes, perform the following procedure, which will apply any outstanding configuration settings in the least-intrusive manner possible. (For example, a reset/restart may not be required on some affected devices.) Procedure Step 1 Choose Media Resources > Conference Bridge.
Chapter 73 Conference Bridge Configuration Related Topics Step 3 Click Delete Selected. A message displays the following warning: You are about to permanently delete this Conference Bridge. This action cannot be undone. Continue? Step 4 To delete the conference device, click OK. Additional Information See the “Related Topics” section on page 73-18.
CH A P T E R 74 Media Termination Point Configuration A Media Termination Point software device allows Cisco Unified Communications Manager to relay calls that are routed through SIP or H.323 endpoints or gateways. You can allocate a media termination point device because of DTMF or RSVP requirements. When a media termination point is allocated for RSVP, you can insert it between any type of endpoint device, including SIP or H.323 devices.
Chapter 74 Media Termination Point Configuration Cisco IOS Media Termination Point Configuration Settings Cisco IOS Media Termination Point Configuration Settings Table 74-1 describes Cisco IOS media termination point configuration settings. For related procedures, see the “Related Topics” section on page 74-6. Table 74-1 Cisco IOS Media Termination Point Configuration Settings Field Description Media Termination Point Type Choose Cisco IOS Enhanced Software Media Termination Point.
Chapter 74 Media Termination Point Configuration Configuring a Media Termination Point Procedure Step 1 Choose Media Resources > Media Termination Point. The Find and List Media Termination Points window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter.
Chapter 74 Media Termination Point Configuration Synchronizing a Media Termination Point Before You Begin Make sure that the following prerequisites are met before you proceed with the steps: Note • Ensure servers are configured. • Ensure device pools are configured. You can have only one Media Termination Point device for each Cisco Unified Communications Manager server.
Chapter 74 Media Termination Point Configuration Deleting a Media Termination Point Step 5 Click Apply Config to Selected. The Apply Configuration Information dialog displays. Step 6 Click OK. Additional Information See the “Related Topics” section on page 74-6. Deleting a Media Termination Point This section describes how to delete a Media Termination Point.
Chapter 74 Media Termination Point Configuration Related Topics Related Topics • Cisco IOS Media Termination Point Configuration Settings, page 74-2 • Finding a Media Termination Point, page 74-2 • Configuring a Media Termination Point, page 74-3 • Synchronizing a Media Termination Point, page 74-4 • Deleting a Media Termination Point, page 74-5 • Transcoders, Cisco Unified Communications Manager System Guide • Media Termination Points, Cisco Unified Communications Manager System Guide • R
CH A P T E R 75 Music On Hold Audio Source Configuration The integrated Music On Hold feature provides the ability to place on-net and off-net users on hold with music that is streamed from a streaming source. This feature includes the following actions: • End user hold • Network hold, which includes transfer hold, conference hold, and park hold Music on hold configuration comprises configuration of music on hold audio sources and music on hold servers.
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CH A P T E R 76 Music On Hold Fixed Audio Source Configuration The integrated Music On Hold feature provides the ability to place on-net and off-net users on hold with music that is streamed from a streaming source. This feature includes the following actions: • End user hold • Network hold, which includes transfer hold, conference hold, and park hold Music on hold configuration comprises configuration of music on hold audio sources and music on hold servers.
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CH A P T E R 77 Music On Hold Server Configuration The Cisco Unified Communications Manager Music On Hold feature uses the MOH server, a software application that provides music on hold audio sources and connects a music on hold audio source to a number of streams. For more information on how to use the Music On Hold Server Configuration window, refer to the Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide.
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CH A P T E R 78 Transcoder Configuration Use the following topics to configure transcoders: • Transcoder Configuration Settings, page 78-1 • Finding a Transcoder, page 78-3 • Configuring a Transcoder, page 78-4 • Resetting a Transcoder, page 78-5 • Synchronizing a Transcoder, page 78-5 • Deleting a Transcoder, page 78-6 Transcoder Configuration Settings The Media Resource Manager (MRM) has responsibility for resource registration and resource reservation of transcoders within a Cisco Unified C
Chapter 78 Transcoder Configuration Transcoder Configuration Settings Table 78-1 describes the transcoder configuration settings. For related procedures, see the “Related Topics” section on page 78-6. Table 78-1 Transcoder Configuration Settings Field Description Transcoder Type Choose the appropriate transcoder type: Cisco Media Termination Point Hardware, Cisco IOS Media Termination Point, Cisco IOS Enhanced Media Termination Point, or Cisco Media Termination Point (WS-SVC-CMM).
Chapter 78 Transcoder Configuration Finding a Transcoder Table 78-1 Transcoder Configuration Settings (continued) Field Description Product-Specific Configuration Layout Model-specific configuration fields defined by the device manufacturer The device manufacturer specifies the model-specific fields under product-specific configuration. Because they are dynamically configured, they can change without notice.
Chapter 78 Transcoder Configuration Configuring a Transcoder Step 3 Click Find. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected.
Chapter 78 Transcoder Configuration Resetting a Transcoder Resetting a Transcoder This section describes how to reset a Transcoder. Procedure Step 1 Choose Media Resources > Transcoder. Step 2 From the Transcoders list, choose the transcoder that you want to reset. The window refreshes and displays the transcoder that you chose. Step 3 Click Reset. The Reset dialog box displays. Step 4 Click Reset again. Additional Information See the “Related Topics” section on page 78-6.
Chapter 78 Transcoder Configuration Deleting a Transcoder Deleting a Transcoder This section describes how to delete a transcoder. Before You Begin You cannot delete a transcoder that is assigned to a media resource group. To find out which media resource groups are using the transcoder, from the Transcoder Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go.
Chapter 78 Transcoder Configuration Related Topics • Transcoder Types in Cisco Unified Communications Manager Administration, Cisco Unified Communications Manager System Guide • Media Resource Management, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 78-7
Chapter 78 Transcoder Configuration Related Topics Cisco Unified Communications Manager Administration Guide 78-8 OL-18611-01
CH A P T E R 79 Media Resource Group Configuration You can group devices of the following types into a single media resource group: • Conference Bridge (CFB) • Media Termination Point (MTP) • Music On Hold Server (MOH) • Transcoder (XCODE) • Annunciator (ANN) Use the following topics to configure media resource groups: • Media Resource Group Configuration Settings, page 79-1 • Finding a Media Resource Group, page 79-2 • Configuring a Media Resource Group, page 79-4 • Deleting a Media Reso
Chapter 79 Media Resource Group Configuration Finding a Media Resource Group Table 79-1 describes the configuration settings that are used for configuring media resource groups. For more information about related procedures, see the “Related Topics” section on page 79-5. Table 79-1 Media Resource Group Configuration Settings Field Description Name Enter a unique name in this required field for the Cisco Unified Communications Manager to identify the media resource group.
Chapter 79 Media Resource Group Configuration Finding a Media Resource Group Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your media resource group search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your media resource group search preferences until you modify your search or close the browser.
Chapter 79 Media Resource Group Configuration Configuring a Media Resource Group Configuring a Media Resource Group Perform the following procedure to add, update, or copy a media resource group. Note You cannot delete a media resource, such as a conference bridge, that is part of a media resource group unless you first remove the resource from the media resource group or you delete the media resource group that contains the media resource.
Chapter 79 Media Resource Group Configuration Related Topics Dependency Records” section on page A-2. If you try to delete a media resource group that is in use, Cisco Unified Communications Manager displays a message. Before deleting a media resource group that is currently in use, you must perform either or both of the following tasks: • Assign a different media resource group list to any media resource groups that are using the media resource group that you want to delete.
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CH A P T E R 80 Media Resource Group List Configuration Use the following topics to configure Media Resource Group Lists: • Media Resource Group List Configuration Settings, page 80-1 • Finding a Media Resource Group List, page 80-2 • Configuring a Media Resource Group List, page 80-3 • Deleting a Media Resource Group List, page 80-4 Media Resource Group List Configuration Settings Media resource management comprises working with media resource groups and media resource group lists.
Chapter 80 Media Resource Group List Configuration Finding a Media Resource Group List Table 80-1 Media Resource Group List Configuration Settings (continued) Field Description Media Resource Groups for this List Available Media Resource Groups This window lists the media resource groups that can be chosen for a Media Resource Group List. The list includes only previously defined media resource groups.
Chapter 80 Media Resource Group List Configuration Configuring a Media Resource Group List Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criterion or click the Clear Filter button to remove all added search criteria. Click Find. All matching records display.
Chapter 80 Media Resource Group List Configuration Deleting a Media Resource Group List • To update an existing media resource group list, locate the appropriate Media Resource Group List as described in “Finding a Media Resource Group List” section on page 80-2, and continue with Step 3. Step 3 Enter the appropriate settings as described in Table 80-1. Step 4 Click Save. If you are adding a new media resource group list, the Status changes to from Ready to Add successful.
Chapter 80 Media Resource Group List Configuration Related Topics • Media Resource Group Configuration, page 79-1 • Understanding Media Resources, Cisco Unified Communications Manager System Guide • Media Resource Group and Media Resource Group List Configuration Checklist, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 80-5
Chapter 80 Media Resource Group List Configuration Related Topics Cisco Unified Communications Manager Administration Guide 80-6 OL-18611-01
CH A P T E R 81 MOH Audio File Management Configuration You can manage the audio files that the Music On Hold feature uses as audio sources. The Media Resources > MOH Audio File Management menu option allows the administrator to perform the following functions: • Display a list of the MOH audio files that are stored on the system. • Upload new MOH audio files. • Delete MOH audio files.
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CH A P T E R 82 Mobile Voice Access Configuration Mobile Connect allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone. Mobile Voice Access is the associated integrated voice response (IVR) system, which allows users to turn Mobile Connect on or off and to initiate calls from a cellular phone or other remote phone as if the call were initiated from the desktop phone.
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P A R T 5 Voice Mail Configuration
CH A P T E R 83 Cisco Voice-Mail Port Configuration You can add and delete ports that are associated with a Cisco voice-mail server to the Cisco Unified Communications Manager database without using the Cisco Voice Mail Port Wizard.
Chapter 83 Cisco Voice-Mail Port Configuration Cisco Voice-Mail Port Configuration Settings Table 83-1 describes the Cisco voice-mail port configuration settings. For more information about related procedures, see the “Related Topics” section on page 83-9. Table 83-1 Cisco Voice-Mail Port Configuration Settings Field Description Device Information Port Name Enter a name to identify the Cisco voice-mail port. You must add a device for each port on Cisco voice-messaging system.
Chapter 83 Cisco Voice-Mail Port Configuration Cisco Voice-Mail Port Configuration Settings Table 83-1 Cisco Voice-Mail Port Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 83 Cisco Voice-Mail Port Configuration Cisco Voice-Mail Port Configuration Settings Table 83-1 Cisco Voice-Mail Port Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 83 Cisco Voice-Mail Port Configuration Cisco Voice-Mail Port Configuration Settings Table 83-1 Cisco Voice-Mail Port Configuration Settings (continued) Field Description Partition Choose the partition to which the directory number belongs. Choose if partitions are not used. If you choose a partition, you must choose a calling search space that includes that partition.
Chapter 83 Cisco Voice-Mail Port Configuration Finding a Cisco Voice-Mail Port Table 83-1 Cisco Voice-Mail Port Configuration Settings (continued) Field Description External Number Mask Specify the mask that is used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to display in the caller ID information and use Xs to represent the directory number of the device.
Chapter 83 Cisco Voice-Mail Port Configuration Configuring Cisco Voice-Mail Ports Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criterion or click the Clear Filter button to remove all added search criteria. Click Find. All matching records display.
Chapter 83 Cisco Voice-Mail Port Configuration Synchronizing a Cisco Voice Mail Port with Affected Devices Step 2 Perform one of the followings tasks: • To copy Cisco voice-mail port and its settings, locate the appropriate Cisco voice-mail port as described in “Finding a Cisco Voice-Mail Port” section on page 83-6. From the Search Results list, click the Copy icon that corresponds to the voice-mail port that you want to copy, and continue with Step 3.
Chapter 83 Cisco Voice-Mail Port Configuration Deleting a Cisco Voice-Mail Port Deleting a Cisco Voice-Mail Port To delete a single Cisco voice-mail port from Cisco Unified Communications Manager, follow these procedures. Before You Begin When you delete a Cisco voice-mail port that a directory number uses, the number remains in the Cisco Unified Communications Manager database.
Chapter 83 Cisco Voice-Mail Port Configuration Related Topics • Cisco Voice Mail Port Wizard, page 84-1 • Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide 83-10 OL-18611-01
CH A P T E R 84 Cisco Voice Mail Port Wizard The optional Cisco Unity or Cisco Unity Connection software, available as part of Cisco Unified Communications Solutions, provides voice-messaging capability for users when they are unavailable to answer calls. This section describes the procedures that are required for adding and configuring Cisco voice-mail ports in Cisco Unified Communications Manager for voice-messaging systems.
Chapter 84 Cisco Voice Mail Port Wizard Adding a New Cisco Voice-Mail Server and Ports Procedure Step 1 Choose Voice Mail > Cisco Voice Mail Port Wizard. From the display, choose one of the following options: • Create a new Cisco Voice Mail Server and add ports to it. Click Next and continue with Step 2. • Add ports to an existing Cisco Voice Mail server. Click Next and continue with the “Adding Ports to an Existing Cisco Voice-Mail Server” section on page 84-6.
Chapter 84 Cisco Voice Mail Port Wizard Adding a New Cisco Voice-Mail Server and Ports Table 84-1 Voice Mail Port Wizard Device Information Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number.
Chapter 84 Cisco Voice Mail Port Wizard Adding a New Cisco Voice-Mail Server and Ports Step 8 Click Next. The Cisco Voice Mail Directory Numbers window displays. Step 9 Enter the directory number settings for the new Cisco voice-mail server as described in Table 84-2. Table 84-2 Voice Mail Port Wizard Directory Number Configuration Settings Field Description Beginning Directory Number Enter the number that people call to access the Cisco voice-mail server.
Chapter 84 Cisco Voice Mail Port Wizard Adding a New Cisco Voice-Mail Server and Ports Table 84-2 Voice Mail Port Wizard Directory Number Configuration Settings (continued) Field Description External Number Mask Specify the mask that is used to format caller ID information for external (outbound) calls. The mask can contain up to 50 characters. Enter the literal digits that you want to display in the caller ID information and use Xs to represent the directory number of the device.
Chapter 84 Cisco Voice Mail Port Wizard Adding Ports to an Existing Cisco Voice-Mail Server Next Steps • Make sure that you set up the message-waiting indicator (MWI) device. For more information, refer to the “Cisco Unity and Cisco Unity Connection Configuration Checklist” section in the Cisco Unified Communications Manager System Guide. Additional Topics See the “Related Topics” section on page 84-7.
Chapter 84 Cisco Voice Mail Port Wizard Deleting Ports from an Existing Cisco Voice-Mail Server Additional Topics See the “Related Topics” section on page 84-7. Deleting Ports from an Existing Cisco Voice-Mail Server To delete ports from an existing Cisco voice-mail server, perform the following steps to use the Cisco Voice Mail Port Wizard. Procedure Step 1 Choose Voice Mail > Cisco Voice Mail Port Wizard. Step 2 Choose Delete ports from an existing Cisco Voice Mail server and click Next.
Chapter 84 Cisco Voice Mail Port Wizard Related Topics Cisco Unified Communications Manager Administration Guide 84-8 OL-18611-01
CH A P T E R 85 Message Waiting Configuration The following topics provide information on message waiting configuration: • Message Waiting Configuration Settings, page 85-1 • Finding a Message Waiting Number, page 85-2 • Configuring Message Waiting, page 85-4 • Deleting a Message Waiting Number, page 85-4 • Related Topics, page 85-5 Message Waiting Configuration Settings The Message Waiting Configuration window allows you to define a message waiting on or message waiting off directory number tha
Chapter 85 Message Waiting Configuration Finding a Message Waiting Number Table 85-1 Message Waiting Configuration Settings (continued) Field Name Description Partition If partitions are being used, choose the appropriate partition from the drop-down list box. If you do not want to restrict access to the message-waiting device directory number, choose for the partition.
Chapter 85 Message Waiting Configuration Finding a Message Waiting Number Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your message-waiting number search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your message-waiting number search preferences until you modify your search or close the browser. Procedure Step 1 Choose Voice Mail > Message Waiting.
Chapter 85 Message Waiting Configuration Configuring Message Waiting Configuring Message Waiting To configure message waiting for use with voice-messaging systems, use the following procedure. Procedure Step 1 Choose Voice Mail > Message Waiting. Step 2 Click the Add New. The Message Waiting Number Configuration window displays. Step 3 Enter the appropriate settings as described in Table 85-1.
Chapter 85 Message Waiting Configuration Related Topics Related Topics • Message Waiting Configuration Settings, page 85-1 • Finding a Message Waiting Number, page 85-2 • Configuring Message Waiting, page 85-4 • Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide • Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager System Guide • Voice-Mail Profile Configuration, page 87-1 • Direct
Chapter 85 Message Waiting Configuration Related Topics Cisco Unified Communications Manager Administration Guide 85-6 OL-18611-01
CH A P T E R 86 Cisco Voice-Mail Pilot Configuration The following topics provide information on voice-mail pilot configuration: • Voice-Mail Pilot Configuration Settings, page 86-1 • Finding a Cisco Voice-Mail Pilot, page 86-2 • Configuring the Voice-Mail Pilot Number, page 86-3 • Deleting a Voice-Mail Pilot Number, page 86-4 • Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide • Cisco Unity and Cisco Unity Connection Configuratio
Chapter 86 Cisco Voice-Mail Pilot Configuration Finding a Cisco Voice-Mail Pilot Table 86-1 describes the voice-mail pilot configuration settings. Table 86-1 Voice-Mail Pilot Configuration Settings Field Description Voice Mail Pilot Number Enter a number to identify the voice mail pilot number. Calling Search Space From the drop-down list box, choose the appropriate calling search space.
Chapter 86 Cisco Voice-Mail Pilot Configuration Configuring the Voice-Mail Pilot Number Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 86 Cisco Voice-Mail Pilot Configuration Deleting a Voice-Mail Pilot Number Additional Information See the “Related Topics” section on page 86-5. Deleting a Voice-Mail Pilot Number To delete the voice-mail pilot number, perform these procedures. You cannot delete the default or the No Voice Mail profile numbers. Before You Begin You cannot delete voice-mail pilot numbers that a voice-mail profile uses.
Chapter 86 Cisco Voice-Mail Pilot Configuration Related Topics Related Topics • Voice-Mail Pilot Configuration Settings, page 86-1 • Finding a Cisco Voice-Mail Pilot, page 86-2 • Configuring the Voice-Mail Pilot Number, page 86-3 • Deleting a Voice-Mail Pilot Number, page 86-4 • Voice Mail Connectivity to Cisco Unified Communications Manager, Cisco Unified Communications Manager System Guide • Cisco Unity and Cisco Unity Connection Configuration Checklist, Cisco Unified Communications Manager S
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CH A P T E R 87 Voice-Mail Profile Configuration The following topics provide information on voice-mail profiles: • Voice-Mail Profile Configuration Settings, page 87-1 • Deleting a Voice-Mail Profile, page 87-5 • Finding Voice-Mail Profiles, page 87-2 • Configuring a Voice-Mail Profile, page 87-3 • Synchronizing a Voice Mail Profile With Affected Devices, page 87-4 • Deleting a Voice-Mail Profile, page 87-5 • Related Topics, page 87-5 • Voice Mail Connectivity to Cisco Unified Communicatio
Chapter 87 Voice-Mail Profile Configuration Finding Voice-Mail Profiles Table 87-1 Voice Mail Profile Configuration Settings (continued) Field Description Voice Mail Box Mask Specify the mask that is used to format the voice mailbox number for auto-registered phones.
Chapter 87 Voice-Mail Profile Configuration Configuring a Voice-Mail Profile Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 87 Voice-Mail Profile Configuration Synchronizing a Voice Mail Profile With Affected Devices • To update an existing voice-mail profile, locate the appropriate voice-mail profile as described in “Finding Voice-Mail Profiles” section on page 87-2 and continue with Step 3. Step 3 Configure the appropriate settings as described in Table 87-1. Step 4 Click Save.
Chapter 87 Voice-Mail Profile Configuration Deleting a Voice-Mail Profile Deleting a Voice-Mail Profile To delete a voice-mail profile, use the following procedure. You cannot delete the default profile or the No Voice Mail profile. Before You Begin You cannot delete a voice-mail profile that a directory number uses.
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P A R T 6 Device Configuration
CH A P T E R 88 CTI Route Point Configuration A computer telephony integration (CTI) route point designates a virtual device that can receive multiple, simultaneous calls for application-controlled redirection. For first-party call control, you can optionally add a CTI port for each active voice line (the CTI application determines this).
Chapter 88 CTI Route Point Configuration CTI Route Point Configuration Settings CTI Route Point Configuration Settings A computer telephony integration (CTI) route point designates a virtual device that can receive multiple, simultaneous calls for application-controlled redirection. For first-party call control, you can optionally add a CTI port for each active voice line (the CTI application determines this).
Chapter 88 CTI Route Point Configuration CTI Route Point Configuration Settings Table 88-1 CTI Route Point Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose a calling search space. The calling search space specifies the collection of partitions that are searched to determine how a collected (originating) number should be routed.
Chapter 88 CTI Route Point Configuration CTI Route Point Configuration Settings Table 88-1 CTI Route Point Configuration Settings (continued) Field Description Media Resource Group List Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups.
Chapter 88 CTI Route Point Configuration CTI Route Point Configuration Settings Table 88-1 CTI Route Point Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 88 CTI Route Point Configuration Finding CTI Route Points Table 88-1 CTI Route Point Configuration Settings (continued) Field Description Geolocation From the drop-down list box, choose a geolocation. You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation. You can also choose a geolocation that has been configured with the System > Geolocation Configuration menu option.
Chapter 88 CTI Route Point Configuration Configuring a CTI Route Point Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected. From the list of records that display, click the link for the record that you want to view.
Chapter 88 CTI Route Point Configuration Deleting a CTI Route Point Deleting a CTI Route Point To delete a CTI route point, perform the following procedure. Before You Begin Because you can delete a CTI route point that is assigned to one or more directory numbers, you should determine which directory numbers are using the CTI route point.
Chapter 88 CTI Route Point Configuration Synchronizing a CTI Route Point Step 2 Choose the search criteria to use. Step 3 Click Find. The window displays a list of CTI route points that match the search criteria. Step 4 Check the check boxes next to the CTI route points that you want to reset. To choose all CTI route points in the window, check the check box in the matching records title bar. Step 5 Click Reset Selected. The Reset Device dialog displays.
Chapter 88 CTI Route Point Configuration Related Topics Related Topics • CTI Route Point Configuration Settings, page 88-2 • Configuring a CTI Route Point, page 88-7 • Finding CTI Route Points, page 88-6 • Deleting a CTI Route Point, page 88-8 • Resetting a CTI Route Point, page 88-8 • Synchronizing a CTI Route Point, page 88-9 • Computer Telephony Integration, Cisco Unified Communications Manager System Guide • Trusted Relay Point, Cisco Unified Communications Manager System Guide Cisco
CH A P T E R 89 Gatekeeper Configuration A gatekeeper device, also known as a Cisco Multimedia Conference Manager (MCM), supports the H.225 Registration, Admission, and Status Protocol (RAS) message set that is used for call admission control, bandwidth allocation, and dial pattern resolution (call routing). The gatekeeper provides these services for communications between Cisco Unified Communications Manager clusters and H.323 networks.
Chapter 89 Gatekeeper Configuration Gatekeeper Configuration Settings services for communications between Cisco Unified Communications Manager clusters and H.323 networks. You can configure multiple gatekeeper devices per Cisco Unified Communications Manager cluster. You can configure alternate gatekeepers for redundancy.
Chapter 89 Gatekeeper Configuration Finding a Gatekeeper Table 89-1 Gatekeeper Configuration Settings (continued) Field Description Registration Retry Timeout Do not change this value unless a Cisco TAC engineer instructs you to do so. Enter the time in seconds. The default value specifies 300 seconds. The Registration Retry Timeout field indicates the time that Cisco Unified Communications Manager waits before retrying gatekeeper registration after a failed registration attempt.
Chapter 89 Gatekeeper Configuration Configuring a Gatekeeper Step 3 Click Find. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected.
Chapter 89 Gatekeeper Configuration Deleting a Gatekeeper Deleting a Gatekeeper Perform the following steps to delete a gatekeeper. Before You Begin You cannot delete a gatekeeper that is assigned to one or more trunks. To find out which trunks are using the gatekeeper, choose Dependency Records from the Related Links drop-down list box that is on the Gatekeeper Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message.
Chapter 89 Gatekeeper Configuration Synchronizing a Gatekeeper Step 3 If you changed any settings for the Gatekeeper Device, click Reset. The Reset Device dialog displays. Step 4 Click one of the following choices: • Restart—Restarts the chosen devices without shutting them down (reregisters the phones and trunks with Cisco Unified Communications Manager). • Reset—Shuts down, then restarts, the internal gatekeeper device.
Chapter 89 Gatekeeper Configuration Related Topics • Finding a Gatekeeper, page 89-3 • Configuring a Gatekeeper, page 89-4 • Deleting a Gatekeeper, page 89-5 • Resetting a Gatekeeper, page 89-5 • Synchronizing a Gatekeeper, page 89-6 • Trunk Configuration, page 92-1 • Gatekeepers and Trunks, Cisco Unified Communications Manager System Guide Additional Cisco Documentation • Cisco Unified Communications Solution Reference Network Design (SRND) • Cisco IOS Multimedia Conference Manager (Comm
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CH A P T E R 90 Gateway Configuration Cisco Unified Communications gateways enable Cisco Unified Communications Manager to communicate with non-IP telecommunications devices. Cisco Unified Communications Manager supports several gateway types as described in the Cisco Unified Communications Manager System Guide. These sections provide information about using Cisco Unified Communications Manager for working with and configuring Cisco gateways.
Chapter 90 Gateway Configuration Gateway Configuration Settings Gateway Configuration Settings Cisco Unified Communications gateways enable Cisco Unified Communications Manager to communicate with non-IP telecommunications devices. See the following sections for tables that list detailed descriptions for all gateway configuration fields: • MGCP Gateway Configuration Settings, page 90-2 • H.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-1 MGCP Gateway Configuration Settings (continued) Field Description Configured Slots, VICs, and Endpoints Note You must specify the beginning port number for some VICs. For example, if the VIC in Subunit 0 begins at 0 and has two ports (0 and 1), the VIC in Subunit 1 must begin at a port number greater than 1 and have two ports (2 and 3 or 4 and 5). Note The correct number of slots displays for each model of MGCP gateway.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-1 MGCP Gateway Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration fields defined by the gateway manufacturer The gateway manufacturer specifies the model-specific fields under product-specific configuration. Because they are dynamically configured, they can change without notice.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Call Classification This parameter determines whether an incoming call that is using this gateway is considered off the network (OffNet) or on the network (OnNet).
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description AAR Group Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 Field H.323 Gateway Configuration Settings (continued) Description ASN.1 ROSE OID Encoding To display the options in the ASN.1 ROSE OID Encoding drop-down list box, choose QSIG from the Tunneled Protocol drop-down list box. This parameter specifies how to encode the Invoke Object ID (OID) for remote operations service element (ROSE) operations. From the drop-down list box, choose one of the following options: • No Changes.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Retry Video Call as Audio This check box applies only to video endpoints that receive a call. By default, the system checks this check box to specify that this device should immediately retry a video call as an audio call (if it cannot connect as a video call) prior to sending the call to call control for rerouting.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description SRTP Allowed Check the SRTP Allowed check box if you want Cisco Unified Communications Manager to allow secure and nonsecure calls over the gateway. If you do not check this check box, Cisco Unified Communications Manager prevents SRTP negotiation with the gateway and uses RTP.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose the appropriate calling search space. A calling search space specifies the collection of Route Partitions that are searched to determine how a collected (originating) number should be routed.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Call Routing Information - Outbound Calls Calling Party Selection Calling Party Presentation Any outbound call on a gateway can send directory number information. Choose which directory number is sent: • Originator—Send the directory number of the calling device. • First Redirect Number—Send the directory number of the redirecting device.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Called party IE Number Type Choose the format for the number type in called party directory Unknown numbers. Cisco Unified Communications Manager sets the called directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Called Numbering Plan Choose the format for the numbering plan in called party directory numbers. Cisco Unified Communications Manager sets the called DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Caller ID DN Enter the pattern that you want to use for calling line ID, from 0 to 24 digits. For example, in North America • 555XXXX = Variable calling line ID, where X equals an extension number. The CO appends the number with the area code if you do not specify it. • 5555000 = Fixed calling line ID.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Codec For Outbound FastStart Use the drop-down list box to choose the codec for use with the H.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Geolocation Configuration Geolocation From the drop-down list box, choose a geolocation. You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation. You can also choose a geolocation that has been configured with the System > Geolocation Configuration menu option.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description National Number Configure the following settings to globalize calling party numbers that use National for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use National for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description International Number Configure the following settings to globalize calling party numbers that use International for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use International for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Subscriber Number Configure the following settings to globalize calling party numbers that use Subscriber for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Subscriber for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-2 H.323 Gateway Configuration Settings (continued) Field Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Gateway Configuration Settings Analog Access Gateway Configuration Settings Table 90-3 lists configuration settings for Analog Access gateways (Cisco Catalyst 6000 24 port FXS Gateway). Table 90-3 Analog Access Gateway Configuration Settings Field Description Device Information MAC Address Enter MAC address of the gateway. The MAC address uniquely identifies the hardware device. You must enter a 12-hexadecimal character value.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-3 Analog Access Gateway Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-3 Analog Access Gateway Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-3 Analog Access Gateway Configuration Settings (continued) Field Description Transmit UTF-8 for Calling Party Name This device uses the user locale setting of the device pool of the device to determine whether to send unicode and whether to translate received unicode information.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-3 Analog Access Gateway Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration fields that the gateway manufacturer defines The gateway manufacturer specifies the model-specific fields under product-specific configuration. Because they are dynamically configured, they can change without notice.
Chapter 90 Gateway Configuration Gateway Configuration Settings Cisco VG248 Gateway Configuration Settings Table 90-4 lists configuration settings for the Cisco VG248 Gateways. Table 90-4 Cisco VG248 Gateway Configuration Settings Field Description MAC Address (Last 10 Characters) Enter the last 10 digits of the Media Access Control (MAC) address for the Cisco VG248.
Chapter 90 Gateway Configuration Gateway Configuration Settings Cisco IOS SCCP Gateway Configuration Settings Table 90-5 lists configuration settings for the Cisco IOS SCCP gateways. Table 90-5 Cisco IOS SCCP Gateway Configuration Settings Field Description MAC Address (last 10 Characters) Enter the last 10 digits of the Media Access Control (MAC) address for the gateway. Use the MAC address of the interface that the sccp local IOS command specifies on the gateway.
Chapter 90 Gateway Configuration Gateway Configuration Settings Table 90-5 Cisco IOS SCCP Gateway Configuration Settings (continued) Field Description Configured Slots, VICS and Endpoints Note You must specify the beginning port number for some VICs. For example, if the VIC in Subunit 0 begins at 0 and has two ports (0 and 1), then the VIC in Subunit 1 must begin at a port number greater than 1 and have two ports (2 and 3 or 4 and 5).
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-5 Cisco IOS SCCP Gateway Configuration Settings (continued) Field Description At the slot level, these options exist: • NM-2V—Two subunits with option VIC-2FXS-SCCP • NM-HD-2V—Two subunits with options VIC-4FXS-SCCP, VIC2-2FXS-SCCP, VIC2-2BRI-NT/TE-SCCP • NM-HD-2VE—Two subunits with options VIC-4FXS-SCCP, VIC2-2FXS-SCCP, VIC2-2BRI-NT/TE-SCCP • NM-HDA—Three subunits with options NM-HDA-4FXS-SCCP, EM-8FXS-EM0-SCCP, EM-8FXS-EM1-
Chapter 90 Gateway Configuration Port Configuration Settings • Ground-Start Port Configuration Settings, page 90-85 • E & M Port Configuration Settings, page 90-86 For detailed information about gateway configuration settings, see the “Gateway Configuration Settings” section on page 90-2. FXS/FXO Port Configuration Settings Table 90-6 provides detailed descriptions for FXS/FXO port configuration settings. Note For the VG200 gateway, not all switch emulation types support the network side.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose the appropriate calling search space. A calling search space comprises a collection of route partitions that are searched to determine how a collected (originating) number should be routed.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Network Locale From the drop-down list box, choose the locale that is associated with the gateway. The network locale identifies a set of detailed information to support the hardware in a specific location. The network locale contains a definition of the tones and cadences that the device uses in a specific geographic area.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Geolocation From the drop-down list box, choose a geolocation. You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation. You can also choose a geolocation that has been configured with the System > Geolocation Configuration menu option.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Use Device Pool Calling Party Transformation CSS To use the Calling Party Transformation CSS that is configured in the device pool that is assigned to this device, check this check box. If you do not check this check box, the device uses the Calling Party Transformation CSS that you configured in the Gateway Configuration window.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description MLPP Preemption Be aware that this setting is not available for all devices. If available, this setting specifies whether a device that can preempt calls in progress will use the capability when it places an MLPP precedence call.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description SMDI Port Number (0-4096) Use this field for analog access ports that connect to a voice-messaging system. Set the SMDI Port Number equal to the actual port number on the voice-messaging system to which the analog access port connects.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-6 FXS/FXO Port Configuration Settings (continued) Field Description Geolocation Filter From the drop-down list box, choose a geolocation filter. If you leave the setting, no geolocation filter gets applied for this device. You can also choose a geolocation filter that has been configured with the System > Geolocation Filter menu option.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Description Enter a description that clarifies the purpose of the device. Device Pool From the drop-down list box, choose the appropriate device pool. The device pool specifies a collection of properties for this device including Communications Manager Group, Date/Time Group, Region, and Calling Search Space for auto-registration of devices.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Transmit UTF-8 for Calling Party Name This device uses the user locale setting of the device pool for the device to determine whether to send unicode and whether to translate received unicode information.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description MLPP Preemption Be aware that this setting is not available for all devices. If available, this setting specifies whether a device that can preempt calls in progress will use the capability when it places an MLPP precedence call.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Interface Information PRI Protocol Type Choose the communications protocol for the span. T1 PRI spans provide several options, depending on the carrier or switch; for example: • PRI 4ESS—AT&T Interexchange carrier • PRI 5E8—AT&T family 5ESS ISDN switch that runs in NI-1 or custom mode.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description QSIG Variant To display the options in the QSIG Variant drop-down list box, choose QSIG from the Tunneled Protocol drop-down list box. This parameter specifies the protocol profile that is sent in outbound QSIG facility information elements. From the drop-down list box, choose one of the following options.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description ASN.1 ROSE OID Encoding To display the options in the ASN.1 ROSE OID Encoding drop-down list box, choose QSIG from the Tunneled Protocol drop-down list box. This parameter specifies how to encode the Invoke Object ID (OID) for remote operations service element (ROSE) operations.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Channel IE Type Choose one of the following values to specify whether channel selection is presented as a channel map or a slot map: PCM Type Delay for first restart (1/8 sec ticks) • Timeslot Number—B-channel usage always indicates actual timeslot map format (such as 1-15 and 17-31 for E1).
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Enable G.Clear Check this box to enable G. Clear Codec support for MGCP T1 PRI gateways and SIP trunks. When you enable G. Clear Codec, echo cancellation and zero suppression for outbound calls get disabled. Note Fast Start and Media Termination Point Required options in Cisco Unified Communications Manager Administration do not work. To enable G.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Calling Search Space From the drop-down list box, choose the appropriate calling search space. A calling search space designates a collection of route partitions that are searched to determine how a collected (originating) number should be routed.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Calling Party Selection Any outbound call on a gateway can send directory number information. Choose which directory number is sent: Called party IE number type unknown • Originator—Send the directory number of the calling device. • First Redirect Number—Send the directory number of the redirecting device.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Calling party IE number type unknown Choose the format for the number type in calling party directory numbers. Cisco Unified Communications Manager sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Calling Numbering Plan Choose the format for the numbering plan in calling party directory numbers. Cisco Unified Communications Manager sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Called Party Transformation CSS This setting allows you to localize the called party number on the device. Make sure that the Called Party Transformation CSS that you choose contains the called party transformation pattern that you want to assign to this device.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Redirecting Number IE Delivery— Inbound Check this check box to accept the Redirecting Number IE in the incoming SETUP message to the Cisco Unified Communications Manager. (The UUIE part of the SETUP message includes the Redirecting Number IE.) Uncheck the check box to exclude the Redirecting Number IE.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Interface Identifier Present Check the check box to indicate that an interface identifier is present. By default, the Cisco Unified Communications Manager leaves the check box unchecked.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Default Prefix Setting To enter the default value for all prefix fields at the same time, click Default Prefix Settings. National Number Configure the following settings to globalize calling party numbers that use National for the Calling Party Number Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description International Number Configure the following settings to globalize calling party numbers that use International for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use International for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Subscriber Number Configure the following settings to globalize calling party numbers that use Subscriber for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Subscriber for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-7 Digital Access PRI Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration fields that the gateway manufacturer defines The gateway manufacturer specifies the model-specific fields under product-specific configuration. Because they are dynamically configured, they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings Digital Access T1 Port Configuration Settings Table 90-8 provides detailed descriptions for Digital Access T1 port configuration settings. Table 90-8 Digital Access T1 Port Configuration Settings Field Description MAC Address Enter MAC address of the gateway. The MAC address uniquely identifies the hardware device. (non-IOS gateway) You must enter a 12-hexadecimal character value.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description Packet Capture Duration (for Cisco IOS MGCP gateways only) Configure this field only when you need to troubleshoot encrypted signaling information for the Cisco IOS MGCP gateway. Configuring packet capturing may cause call-processing interruptions. For more information on this field, refer to the Cisco Unified Communications Manager Security Guide.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description AAR Group Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description Enable G. Clear Codec Check this box to enable G. Clear Codec support for MGCP T1 PRI gateways and SIP trunks. When you enable G. Clear Codec, echo cancellation and zero suppression for outbound calls get disabled. Note Fast Start and Media Termination Point Required options in Cisco Unified Communications Manager Administration do not work.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description Network Locale From the drop-down list box, choose the locale that is associated with the gateway. The network locale identifies a set of detailed information to support the hardware in a specific location. The network locale contains a definition of the tones and cadences that the device uses in a specific geographic area.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-8 Digital Access T1 Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration fields that the gateway manufacturer defines The gateway manufacturer specifies the model-specific fields under product-specific configuration. Because they are dynamically configured, they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings BRI Port Configuration Settings Table 90-9 provides detailed descriptions for BRI port configuration settings. Table 90-9 BRI Port Configuration Settings Field Description Device Information End-Point Name (MGCP gateways) For MGCP gateways, this display-only field contains a string that Cisco Unified Communications Manager generates that uniquely identifies the MGCP endpoint. For example BRI/S1/SU0/P0@SC3640.cisco.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Packet Capture Duration (for Cisco IOS MGCP gateways only) Configure this field only when you need to troubleshoot encrypted signaling information for the Cisco IOS MGCP gateway. Configuring packet capturing may cause call-processing interruptions. For more information on this field, refer to the Cisco Unified Communications Manager Security Guide.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Channel Selection Order Choose the order in which channels or ports are enabled from first (lowest number port) to last (highest number port) or from last to first. Valid entries include TOP_DOWN (first to last) or BOTTOM_UP (last to first). If you are not sure which port order to use, choose TOP_DOWN.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Call Routing Information - Inbound Calls Significant Digits Choose the number of significant digits to collect, from 0 to 32 or All. Cisco Unified Communications Manager counts significant digits from the right (last digit) of the number called. If you choose All, the Cisco Unified Communications Manager does not truncate the inbound number.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Calling Party Transformation CSS This setting allows you to localize the calling party number on the device. Make sure that the Calling Party Transformation CSS that you choose contains the calling party transformation pattern that you want to assign to this device.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Calling Party Selection Any outbound call on a gateway can send directory number information. Choose which directory number is sent: Called party IE number type unknown • Originator—Send the directory number of the calling device. • First Redirect Number—Send the directory number of the redirecting device.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Calling party IE number type unknown Choose the format for the number type in calling party directory numbers. Cisco Unified Communications Manager sets the calling directory number (DN) type. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Calling Numbering Plan Choose the format for the numbering plan in calling party directory numbers. Cisco Unified Communications Manager sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans such as NANP or the European dialing plan.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description National Number Configure the following settings to globalize calling party numbers that use National for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use National for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description International Number Configure the following settings to globalize calling party numbers that use International for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use International for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Subscriber Number Configure the following settings to globalize calling party numbers that use Subscriber for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Subscriber for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description BRI Protocol Type Specific Information Redirecting Number IE Delivery— Outbound Check this check box to indicate the first redirecting number and the redirecting reason of the call when the call is forwarded. (The UUIE part of the outgoing SETUP message from the Cisco Unified Communications Manager includes the Redirecting Number IE.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-9 BRI Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration fields that are defined by the gateway manufacturer The model-specific fields under product-specific configuration define the gateway manufacturer. Because they are dynamically configured, they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-10 POTS Port Configuration Settings (continued) Field Description Audio Signal Adjustment into This field specifies the gain or loss that is applied to the received audio IP Network signal relative to the port application type. Note Audio Signal Adjustment from IP Network This field specifies the gain or loss that is applied to the transmitted audio signal relative to the port application type.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-10 POTS Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration The gateway manufacturer specifies the model-specific fields under fields that the gateway product-specific configuration. Because they are dynamically manufacturer defines configured, they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-11 Loop-Start Port Configuration Settings (continued) Field Description Product-Specific Configurations Model-specific The gateway manufacturer specifies the model-specific fields under configuration fields that the product-specific configuration. Because they are dynamically gateway manufacturer configured, they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-12 Ground-Start Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific The gateway manufacturer specifies the model-specific fields under configuration fields that product-specific configuration. Because they are dynamically configured, the gateway manufacturer they can change without notice.
Chapter 90 Gateway Configuration Port Configuration Settings Table 90-13 E & M Port Configuration Settings (continued) Field Description Calling Party Selection Any outbound call on a gateway can send directory number information. Choose which directory number is sent: Caller ID Type Caller ID DN • Originator—Send the directory number of the calling device. • First Redirect Number—Send the directory number of the redirecting device.
Chapter 90 Gateway Configuration Finding Specific Gateways Table 90-13 E & M Port Configuration Settings (continued) Field Description Product-Specific Configuration Model-specific configuration The gateway manufacturer specifies the model-specific fields under fields that the gateway product-specific configuration. Because they are dynamically manufacturer defines configured, they can change without notice.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Step 3 Click Find. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Table 90-14 Gateways Type of Gateway Procedure to Add Cisco Voice Gateway 200 (VG200) Adding a Cisco IOS MGCP Gateway, page 90-90 VG224 Gateway Cisco IOS 269X, 26XX, 362X, 364X, 366X, 3725, 3745 Gateways Cisco 2801, 2811, 2821, 2851, 3825, 3845 Gateways Cisco Catalyst 4000 Access Gateway Module Cisco Catalyst 4224 Voice Gateway Switch Communication Media Module Cisco IAD2400 Cisco IOS 269X, 3725, 3745 Gateways
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Note Like other IOS MGCP gateways, MRP/ASI gateways may work with a Cisco Unified Communications Manager group that contains three Cisco Unified Communications Managers. ASI/MRP gateways testing occurs, however, with only one backup Cisco Unified Communications Manager.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager The available choices depend on the type of network modules that are configured in the Gateway Configuration window. Step 8 From the drop-down list boxes, choose the type of VICs that are installed in each subunit and click Save. The window updates to add links for configuring endpoint information and ports for the chosen type of VICs.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Procedure Step 1 To display the Find and List Gateways window, choose Device > Gateway or skip to Step 4 if you have already located the MGCP gateway to which you want to add FXS ports. Step 2 Enter the appropriate search criteria to locate the MGCP gateway to which you want to add FXS ports. Step 3 Click the name of the desired gateway to display its MGCP configuration settings and endpoint identifiers.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Before You Begin You must add an MGCP gateway before configuring ports. See the “Adding a Cisco IOS MGCP Gateway” section on page 90-90 for instructions. Procedure Step 1 To display the Find and List Gateways window, choose Device > Gateway or skip to Step 4 if you have already located the MGCP gateway to which you want to add FXO ports.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Step 4 From the Gateway Configuration window, click the endpoint identifier of the Digital Access T1 (T1-CAS) port that you want to configure. In the Device Protocol drop-down list box that displays, choose Digital Access T1 and click Next. See the “Finding Specific Gateways” section on page 90-88 for the appropriate settings for the port type that you choose.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Step 3 To display the configuration information for the chosen gateway, click the name of the desired gateway in the list. Step 4 From the MGCP Configuration window, click the endpoint identifier of the BRI port that you want to configure. Step 5 Configure the BRI device protocol settings. See the “BRI Port Configuration Settings” section on page 90-69 for detailed field descriptions. Step 6 Click Save.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Step 6 Enter the appropriate settings and choose the type of network modules that are installed in each slot, as described in the “Cisco IOS SCCP Gateway Configuration Settings” section on page 90-28, including any product-specific configuration settings. Step 7 Click Save.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Step 6 Enter the appropriate settings, depending on whether you are configuring a Digital Access PRI interface or a Digital Access T1 interface as described in following sections: • Digital Access PRI Port Configuration Settings, page 90-39 • Digital Access T1 Port Configuration Settings, page 90-62 Step 7 Click Save.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Additional Information See the “Related Topics” section on page 90-104. Adding an Analog Access Gateway and Ports Perform the procedure in this section to add and configure ports for the Cisco Catalyst 6000 24 Port FXS Gateway: Procedure Step 1 To display the Find and List Gateways window, choose Device > Gateway. Step 2 Click the Add New button. The Add a New Gateway window displays.
Chapter 90 Gateway Configuration Adding Gateways to Cisco Unified Communications Manager Adding a Cisco VG248 Analog Phone Gateway The Cisco VG248 Analog Phone Gateway, a standalone, rack-mounted, 48-FXS port product, allows on-premise analog telephones, fax machines, modems, voice-messaging systems, and speakerphones to register with one Cisco Unified Communications Manager cluster.
Chapter 90 Gateway Configuration Modifying Gateways and Ports When you configure port 1, the Create all new ports like port 1 button displays at the top of the Gateway Configuration window. This button allows you to configure ports 2 through 48 with the same parameters and settings as port 1, but only if ports 2 through 48 are not configured. Step 13 To apply the changes, click Reset. Additional Information See the “Related Topics” section on page 90-104.
Chapter 90 Gateway Configuration Modifying Gateways and Ports Procedure Step 1 Choose Device > Gateway. The Find and List Gateways window displays. Step 2 To locate a specific gateway, enter search criteria. Step 3 Click Find. A list of discovered gateways that matches your search criteria displays. Step 4 Check the check box next to the gateway that you want to delete. Step 5 Click Delete Selected. A message displays that states that you cannot undo this action.
Chapter 90 Gateway Configuration Modifying Gateways and Ports Note Restarting or resetting an H.323 gateway does not physically restart/reset the gateway; it only reinitializes the configuration that was loaded by Cisco Unified Communications Manager. When you reset any other gateway type, Cisco Unified Communications Manager automatically drops the calls that are using the gateway.
Chapter 90 Gateway Configuration Related Topics Updating Gateways and Ports Complete the following steps to update a gateway or reconfigure gateway ports from Cisco Unified Communications Manager. Procedure Step 1 Choose Device > Gateway. The Find and List Gateways window displays. Step 2 To locate a specific gateway, enter search criteria. Step 3 Click Find. A list of discovered devices displays. Step 4 Click the Device Name of the gateway that you want to update.
Chapter 90 Gateway Configuration Related Topics • Synchronizing a Gateway, page 90-103 • Updating Gateways and Ports, page 90-104 • Trusted Relay Point, Cisco Unified Communications Manager System Guide • Local Route Groups, Cisco Unified Communications Manager Features and Services Guide IOS MGCP Gateways • Adding a Cisco IOS MGCP Gateway, page 90-90 • MGCP Gateway Configuration Settings, page 90-2 • Finding Specific Gateways, page 90-88 • Where to Find More Information, Cisco Unified Comm
Chapter 90 Gateway Configuration Related Topics • Digital Access T1 Port Configuration Settings, page 90-62 • POTS Port Configuration Settings, page 90-82 • Loop-Start Port Configuration Settings, page 90-84 • Ground-Start Port Configuration Settings, page 90-85 • E & M Port Configuration Settings, page 90-86 Phones and Directory Numbers • Cisco Unified IP Phone Configuration, page 91-1 • Configuring Speed-Dial Buttons or Abbreviated Dialing, page 91-34 • Directory Number Configuration, pa
CH A P T E R 91 Cisco Unified IP Phone Configuration Cisco Unified IP Phones as full-featured telephones can plug directly into your IP network.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings The following topics provide information about working with and configuring Cisco Unified IP Phones in Cisco Unified Communications Manager Administration: Configuration Settings • Phone Configuration Settings, page 91-2 • Phone Migration Settings, page 91-24 • Speed-Dial and Abbreviated-Dial Configuration Settings, page 91-25 • BLF/Speed Dial Configuration Settings, page 91-26 • BLF/Directed Call Park Configuration Set
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings in the Product Specific Configuration area to display help in a popup window. If you need more information, refer to the documentation for the specific phone that you are configuring or contact the manufacturer. Table 91-1 Phone Configuration Settings Field Description Device Information MAC Address Enter the Media Access Control (MAC) address that identifies Cisco Unified IP Phones (hardware phones only).
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Device Pool Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Common Device Configuration Choose the common device configuration to which you want this phone assigned.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description User Hold MOH Audio Source To specify the audio source that plays when a user initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Network Locale From the drop-down list box, choose the locale that is associated with the phone. The network locale contains a definition of the tones and cadences that the phone in a specific geographic area uses. Cisco Unified Communications Manager makes this field available only for phone models that support localization.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Signaling Port This field applies only to H.323 devices. The value designates the H.225 signaling port that this device uses. Default value specifies 1720. Valid values range from 1 to 65535. Video Capabilities Enabled/disabled This check box turns video capabilities on and off.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Wait for Far End H.245 Terminal Capability Set This field applies only to H.323 devices. Phone Load Name Enter the custom software for the Cisco Unified IP Phone. This check box specifies that Cisco Unified Communications Manager waits to receive the far-end H.245 Terminal Capability Set before it sends its H.245 Terminal Capability Set.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Always Use Prime Line From the drop-down list box, choose one of the following options: Always Use Prime Line for Voice Message • Off—When the phone is idle and receives a call on any line, the phone user answers the call from the line on which the call is received.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Is Active Cisco Unified Communications Manager uses the Is Active check box for licensing and registration of phones. For a phone that uses a real MAC address, not for a phone that uses a dummy MAC address that was created via BAT, the check box displays as checked and disabled.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Remote Device If you are experiencing delayed connect times over SCCP pipes to remote sites, check the Remote Device check box in the Phone Configuration window. Checking this check box tells Cisco Unified Communications Manager to allocate a buffer for the phone device when it registers and to bundle SCCP messages to the phone.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Packet Capture Duration This setting exists for troubleshooting encryption only; packet capturing may cause high CPU usage or call-processing interruptions. This field specifies the maximum number of minutes that is allotted for one session of packet capturing. The default setting equals 0, although the range exists from 0 to 300 minutes.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description SIP Dial Rules If required, choose the appropriate SIP dial rule. SIP dial rules provide local dial plans for Cisco Unified IP Phones 7905, 7912, 7940, and 7960, so users do not have to press a key or wait for a timer before the call gets processed.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Outbound Call Rollover Use this setting for the Cisco Unified IP Phone 7931. • No Rollover—Conference and transfer will not work in this mode. If a user attempts to use either of these features, the phone status displays as “Error Pass Limit.” Choose this setting only if you need to support CTI applications.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Require DTMF Reception For phones that are running SIP and SCCP, check this check box to require DTMF reception for this phone.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Authentication Mode This field allows you to choose the authentication method that the phone uses during the CAPF certificate operation.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Key Size (Bits) For this setting that is used for CAPF, choose the key size for the certificate from the drop-down list box. The default setting equals 1024. Other options include 512 and 2048. If you choose a higher key size than the default setting, the phones take longer to generate the entropy that is required to generate the keys.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Proxy Server Enter the host and port (for example, proxy.cisco.com:80) that are used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. The rule contains two parts for when to use the proxy server parameter: 1. The hostname contains a “.” 2. The hostname specifies an IP address in any form.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Generate String If you want Cisco Unified Communications Manager Administration to generate a hexadecimal string for you, click the Generate String button. Revert to Database Value If you want to restore the value that exists in the database, click this button.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Gatekeeper Information Gatekeeper Name This field specifies the name of the gatekeeper that controls the H.323 client. Ensure the gatekeeper is configured in Cisco Unified Communications Manager before an H.323 client is allowed to specify the gatekeeper in its configuration. Default specifies empty. E.164 Always use a unique E.164 number.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description MLPP Indication If available, this setting specifies whether a device that can play precedence tones will use the capability when it places an MLPP precedence call.
Chapter 91 Cisco Unified IP Phone Configuration Phone Configuration Settings Table 91-1 Phone Configuration Settings (continued) Field Description DND Incoming Call Alert When you enable the DND Ringer Off or Call Reject option, this parameter specifies how a call displays on a phone. From the drop-down list, choose one of the following options: • None—This option specifies that the DND Incoming Call Alert setting from the Common Phone Profile window gets used for this device.
Chapter 91 Cisco Unified IP Phone Configuration Phone Migration Settings Table 91-1 Phone Configuration Settings (continued) Field Description Add a new SD After you add a phone, the Association Information area displays on the left side of the Phone Configuration window. Click this link to add speed-dial settings for this phone. When you click the link, the Speed Dial and Abbreviated Dial Configuration window displays for this phone.
Chapter 91 Cisco Unified IP Phone Configuration Speed-Dial and Abbreviated-Dial Configuration Settings Speed-Dial and Abbreviated-Dial Configuration Settings Table 91-2 describes the speed-dial button configuration settings. The Speed Dial and Abbreviated Dial Configuration window contains the following sections: speed-dial settings on the phone and abbreviated-dial settings that are not associated with a button. The descriptions in Table 91-2 apply to both sections.
Chapter 91 Cisco Unified IP Phone Configuration BLF/Speed Dial Configuration Settings BLF/Speed Dial Configuration Settings When you configure Presence in Cisco Unified Communications Manager Administration, an interested party, known as a watcher, can monitor the real-time status of a directory number or SIP URI with a BLF/SpeedDial button on the device of the watcher. For Presence-supported phones that are running SIP, you can configure directory numbers or SIP URIs as BLF/SpeedDial buttons.
Chapter 91 Cisco Unified IP Phone Configuration Configuring Cisco Unified IP Phones Tip For phones that have an IPv4 address only or both IPv4 and IPv6 addresses, the IPv4 address displays in the Find and List Phones window; for phones that have an IPv6 address only, the IPv6 address displays in the Find and List Phones window. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Records from an active (prior) query may also display in the window.
Chapter 91 Cisco Unified IP Phone Configuration Configuring Cisco Unified IP Phones By enabling auto-registration, you can automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you connect the phone to your IP telephony network. During auto-registration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.
Chapter 91 Cisco Unified IP Phone Configuration Configuring Cisco Unified IP Phones Step 2 Perform one of the followings tasks: Note For information on obtaining the MAC address, see the “Displaying the MAC Address of a Phone” section on page 91-41. • To copy an existing phone, locate the appropriate phone as described in “Finding a Phone” section on page 91-26, click the Copy button next to the phone that you want to copy, and continue with Step 5.
Chapter 91 Cisco Unified IP Phone Configuration Migrating Existing Phone Configuration to a Different Phone Additional Information For more information on phone configuration, as well as H.323 clients, CTI ports, and other devices from Cisco Unified Communications Manager Administration, see the “Related Topics” section on page 91-42.
Chapter 91 Cisco Unified IP Phone Configuration Migrating Existing Phone Configuration to a Different Phone Tip • Before you migrate the phone configuration to a new phone, ensure that the phones are unplugged from the network. After you perform the migration tasks, you can plug the new phone into the network and register the device. • Before you migrate the phone configuration to a new phone, ensure that you have enough device license units for the new phone.
Chapter 91 Cisco Unified IP Phone Configuration Resetting a Phone Resetting a Phone You do not have to reset a Cisco Unified IP Phone after you add a directory number or update its settings for your changes to take effect. Cisco Unified Communications Manager automatically performs the reset; however, you can reset a Cisco Unified IP Phone at any time by using the following procedure.
Chapter 91 Cisco Unified IP Phone Configuration Deleting a Phone Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 Choose the search criteria to use. Step 3 Click Find. The window displays a list of phones that match the search criteria. Step 4 Check the check boxes next to the phones that you want to synchronize. To choose all phones in the window, check the check box in the matching records title bar. Step 5 Click Apply Config to Selected.
Chapter 91 Cisco Unified IP Phone Configuration Configuring Speed-Dial Buttons or Abbreviated Dialing Step 3 Perform one of the following actions: • Check the check boxes next to the phones that you want to delete and click Delete Selected. • Delete all the phones in the window by clicking Select All and clicking Delete Selected. • Choose the name of the phone that you want to delete from the list to display its current settings and click Delete. A confirmation dialog displays. Step 4 Click OK.
Chapter 91 Cisco Unified IP Phone Configuration Configuring IP Phone Services Note To display the Phone Configuration window, choose Device > Phone. Enter your search criteria and click Find. Choose the phone for which you want to configure speed-dial buttons. Step 2 Enter the appropriate settings as described in Table 91-2. Step 3 To apply the changes, click Save. Step 4 To close the window, click Close. Additional Information See the “Related Topics” section on page 91-42.
Chapter 91 Cisco Unified IP Phone Configuration Configuring IP Phone Services Step 4 On the upper, right side of the window, choose Subscribe/Unsubscribe Services from the Related Links drop-down list box and click Go. The Subscribed IP phone services window displays for this phone. Step 5 From the Select a Service drop-down list box, choose the service that you want to add to the phone. Step 6 Click Next. The window displays with the service that you chose.
Chapter 91 Cisco Unified IP Phone Configuration Configuring Service URL Buttons Unsubscribing from a Service To unsubscribe from a service, perform the following steps. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria displays. Step 3 Choose the phone from which you want to delete a service. The Phone Configuration window displays.
Chapter 91 Cisco Unified IP Phone Configuration Copy to a Remote Destination Profile • Configure the service URL button on the phone button template. For more information, see the “Configuring Phone Button Templates” section on page 98-3. • Subscribe to the service. See the “Configuring IP Phone Services” section on page 91-35. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 To locate a specific phone, enter search criteria and click Find.
Chapter 91 Cisco Unified IP Phone Configuration Modifying Phone Button Template Button Items Step 3 To apply the changes, click Save. Step 4 To close the window, click Close. Additional Information • See the “Related Topics” section on page 91-42.
Chapter 91 Cisco Unified IP Phone Configuration Finding an Actively Logged-In Device Step 6 To change the order of the associated items, select an item in the Associated Items pane and click the up or down arrows to change its order. Step 7 To move an item from the Associated Items pane to the Unassigned Associated Items pane or vice versa, select the item in either pane and click the left or right arrows to move the item to the other pane.
Chapter 91 Cisco Unified IP Phone Configuration Displaying the MAC Address of a Phone Note Step 4 To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify. To remove criteria, click the – button to remove the last added criterion or click the Clear Filter button to remove all added search criteria. Click Find. All matching records display.
Chapter 91 Cisco Unified IP Phone Configuration Related Topics Additional Information See the “Related Topics” section on page 91-42.
CH A P T E R 92 Trunk Configuration Use a trunk device to configure a logical route to a gatekeeper (that is, the wholesale network or an intercluster trunk with gatekeeper control), to an intercluster trunk without a gatekeeper, or to a SIP network. Choose from the following available trunk types: • H.
Chapter 92 Trunk Configuration Trunk Configuration Settings Tip Resetting a trunk drops any calls in progress that are using that trunk. Restarting a gateway tries to preserve the calls in progress that are using that gateway, if possible. Other devices wait until calls complete before restarting or resetting. Resetting/restarting an H.323 or SIP device does not physically reset/restart the hardware; it only reinitializes the configuration that is loaded by Cisco Unified Communications Manager.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Call Classification This parameter determines whether an incoming call through this trunk is considered off the network (OffNet) or on the network (OnNet).
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description AAR Group Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description ASN.1 ROSE OID Encoding To display the options in the ASN.1 ROSE OID Encoding drop-down list box, choose QSIG from the Tunneled Protocol drop-down list box. This parameter specifies how to encode the Invoke Object ID (OID) for remote operations service element (ROSE) operations.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Packet Capture Mode This setting exists for troubleshooting encryption only; packet capturing may cause high CPU usage or call-processing interruptions. Choose one of the following options from the drop-down list box: • None—This option, which serves as the default setting, indicates that no packet capturing is occurring.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Media Termination Point Required This check box is used to indicate whether a media termination point (MTP) is used to implement features that H.323 does not support (such as hold and transfer). Check the Media Termination Point Required check box if you want to use a media termination point to implement features.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Transmit UTF-8 for Calling Party Name This device uses the user locale setting of the SIP trunks to determine whether to send unicode and whether to translate received Unicode information.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description National Number Configure the following settings to globalize calling party numbers that use National for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use National for the Calling Party Numbering Type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description International Number Configure the following settings to globalize calling party numbers that use International for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use International for the Calling Party Numbering Type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Subscriber Number Configure the following settings to globalize calling party numbers that use Subscriber for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Subscriber for the Calling Party Numbering Type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description MLPP Indication If available, this setting specifies whether a device that is capable of playing precedence tones will use the capability when it places an MLPP precedence call.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Prefix DN Enter the prefix digits that are appended to the called party number on incoming calls. Cisco Unified Communications Manager adds prefix digits after first truncating the number in accordance with the Significant Digits setting. You can enter the international escape character +.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Calling Party Transformation CSS This setting allows you to localize the calling party number on the device. Make sure that the Calling Party Transformation CSS that you choose contains the calling party transformation pattern that you want to assign to this device.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Called Party IE Number Type Unknown Choose the format for the type of number in called party directory numbers. Cisco Unified Communications Manager sets the called directory number (DN) type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Calling Party IE Number Type Unknown Choose the format for the type of number in calling party directory numbers. Cisco Unified Communications Manager sets the calling directory number (DN) type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Called Numbering Plan Choose the format for the numbering plan in called party directory numbers. Cisco Unified Communications Manager sets the called DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans, such as NANP or the European dialing plan.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Calling Numbering Plan Choose the format for the numbering plan in calling party directory numbers. Cisco Unified Communications Manager sets the calling DN numbering plan. Cisco recommends that you do not change the default value unless you have advanced experience with dialing plans, such as NANP or the European dialing plan.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Redirecting Number IE Delivery Check this check box to indicate the first redirecting number and the - Outbound redirecting reason of the call when the call is forwarded. (The UUIE part of the outgoing SETUP message from the Cisco Unified Communications Manager includes the Redirecting Number IE.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Terminal Type Use the Terminal Type field to designate the type for all devices that this trunk controls. Always set this field to Gateway for normal trunk call admission control.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Remote Cisco Unified Communications Manager Information (for non-gatekeeper-controlled intercluster trunks) Server 1 IP Address/Host Name Enter the IP address or host name of the first remote Cisco Unified Communications Manager that this trunk accesses.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-1 Trunk Configuration Settings for H.225 and Intercluster Trunks (continued) Field Description Geolocation Configuration Geolocation From the drop-down list box, choose a geolocation. You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation. You can also choose a geolocation that has been configured with the System > Geolocation Configuration menu option.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Device Pool Choose the appropriate device pool for the trunk. For trunks, device pools specify a list of Cisco Unified Communications Managers that the trunk uses to distribute the call load dynamically.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Location Use locations to implement call admission control (CAC) in a centralized call-processing system. CAC enables you to regulate audio quality and video availability by limiting the amount of bandwidth that is available for audio and video calls over links between locations.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Packet Capture Mode This setting exists for troubleshooting encryption only; packet capturing may cause high CPU usage or call-processing interruptions. Choose one of the following options from the drop-down list box: • None—This option, which serves as the default setting, indicates that no packet capturing is occurring.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Media Termination Point Required You can configure Cisco Unified Communications Manager SIP trunks to always use an MTP. Check this check box to provide media channel information in the outgoing INVITE request. When this check box is checked, all media channels must terminate and reoriginate on the MTP device.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Transmit UTF-8 for Calling Party Name This device uses the user locale setting of the device pool to determine whether to send unicode and whether to translate received Unicode information. For the sending device, if you check this check box and the user locale setting in the device pool matches the terminating phone user locale, the device sends unicode.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Use Trusted Relay Point From the drop-down list box, enable or disable whether Cisco Unified Communications Manager inserts a trusted relay point (TRP) device with this media endpoint.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Unknown Number Configure the following settings to globalize calling party numbers that use Unknown for the Calling Party Number Type. • Prefix—Cisco Unified Communications Manager applies the prefix that you enter in this field to calling party numbers that use Unknown for the Calling Party Numbering Type.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Field Trunk Configuration Settings for SIP Trunks (continued) Description Multilevel Precedence and Preemption (MLPP) Information MLPP Domain From the drop-down list, choose an MLPP domain to associate with this device. If you leave this field blank, this device inherits its MLPP domain from the value that is set for the device pool.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Call Routing Information Remote-Party-ID Use this check box to allow or disallow the SIP trunk to send the Remote-Party-ID (RPID) header in outgoing SIP messages from Cisco Unified Communications Manager to the remote destination. If you check this box, the SIP trunk always sends the RPID header.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Asserted Identity Use this check box to allow or disallow the SIP trunk to send the Asserted-Type and SIP Privacy headers in SIP messages. If you check this check box, the SIP trunk always sends the Asserted-Type header; whether the SIP trunk sends the SIP Privacy header depends on the SIP Privacy configuration.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Asserted Identity (continued) Description Incoming SIP Trunk Calls—P Headers The decision of which Asserted Identity (either P-Asserted-Identity or P-Preferred-Identity) header gets sent depends on the configured value of the Asserted-Type option. A non-default value for Asserted-Type overrides values that come from Cisco Unified Communications Manager Call Control.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description SIP Privacy From the drop-down list, choose one of the following values to specify the type of SIP privacy header for SIP trunk messages to include: • Default—This option represents the default value; Name/Number Presentation values that the SIP trunk receives from the Cisco Unified Communications Manager Call Control compose the SIP Privacy header.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Connected Line ID Presentation Cisco Unified Communications Manager uses connected line ID presentation (COLP) as a supplementary service to provide the calling party with the connected party number. The SIP trunk level configuration takes precedence over the call-by-call configuration.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Prefix DN Enter the prefix digits that are appended to the called party number on incoming calls. Cisco Unified Communications Manager adds prefix digits after first truncating the number in accordance with the Significant Digits setting. You can enter the international escape character +.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Use Device Pool Calling Party Transformation CSS To use the Calling Party Transformation CSS that is configured in the device pool that is assigned to this device, check this check box. If you do not check this check box, the device uses the Calling Party Transformation CSS that you configured in the Trunk Configuration window.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Caller ID DN Enter the pattern, from 0 to 24 digits, that you want to use to format the caller ID on outbound calls from the trunk. For example, in North America • 555XXXX = Variable Caller ID, where X represents an extension number. The Central Office (CO) appends the number with the area code if you do not specify it. • 5555000 = Fixed Caller ID.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description SIP Information Destination Address The Destination Address represents the remote SIP peer with which this trunk will communicate. The allowed values for this field specify a valid V4 dotted IP address, fully qualified domain name (FQDN), or DNS SRV record only if the Destination Address is an SRV field is checked.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Destination Address IPv6 The Destination IPv6 Address represents the remote SIP peer with which this trunk will communicate.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description MTP Preferred Originating Codec Indicate the preferred outgoing codec: • 711ulaw • 711alaw • G729/G729a • G729b/G729ab Note To configure G.79 codecs for use with a SIP trunk, you must use a hardware MTP or transcoder that supports the G.79 codec.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description SIP Trunk Security Profile Choose the security profile to apply to the SIP trunk. You must apply a security profile to all SIP trunks that are configured in Cisco Unified Communications Manager Administration. Installing Cisco Unified Communications Manager provides a predefined, nonsecure SIP trunk security profile for autoregistration.
Chapter 92 Trunk Configuration Trunk Configuration Settings Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description SUBSCRIBE Calling Search Space Supported with the Presence feature, the SUBSCRIBE calling search space determines how Cisco Unified Communications Manager routes presence requests from the device/server/application that connects to the SIP trunk.
Chapter 92 Trunk Configuration Finding a Trunk Table 92-2 Trunk Configuration Settings for SIP Trunks (continued) Field Description Geolocation Configuration Geolocation From the drop-down list box, choose a geolocation. You can choose the Unspecified geolocation, which designates that this device does not associate with a geolocation. You can also choose a geolocation that has been configured with the System > Geolocation Configuration menu option.
Chapter 92 Trunk Configuration Finding a Trunk Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your trunk search preferences. If you navigate to other menu items and return to this menu item, Cisco Unified Communications Manager Administration retains your trunk search preferences until you modify your search or close the browser. Procedure Step 1 Choose Device > Trunk. The Find and List Trunks window displays.
Chapter 92 Trunk Configuration Configuring a Trunk Configuring a Trunk Perform the following procedure to add a new trunk device or update an existing trunk device. Note You can configure multiple trunk devices per Cisco Unified Communications Manager cluster. Before You Begin Configure SIP Trunk Security Profiles and SIP Profiles before you configure a SIP Trunk.
Chapter 92 Trunk Configuration Deleting a Trunk Deleting a Trunk Perform the following steps to delete a trunk. Before You Begin You cannot delete a trunk that is assigned to one or more route patterns. To find out which route patterns are using the trunk, in the Trunk Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If dependency records are not enabled for the system, the Dependency Records Summary window displays a message.
Chapter 92 Trunk Configuration Synchronizing a Trunk Procedure Step 1 Choose Device > Trunk. The Find and List Trunks window displays. Step 2 To locate a specific trunk, enter search criteria and click Find. A list of trunks that match the search criteria displays. Step 3 From the list, click the name of the trunk that you want to reset. The Trunk Configuration window displays. Step 4 After you change any settings for the Trunk Device, click Reset Trunk. The Device Reset dialog displays.
Chapter 92 Trunk Configuration Related Topics Step 5 Click Apply Config to Selected. The Apply Configuration Information dialog displays. Step 6 Note Click OK. Active calls may get disconnected during a restart. Additional Topics See the “Related Topics” section on page 92-51.
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CH A P T E R 93 Remote Destination Configuration The Cisco Unified Mobility Mobile Connect feature allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and mobile phone. Mobile Voice Access is the associated integrated voice response (IVR) system, which allows users to turn Mobile Connect on or off and to initiate calls from a mobile phone or other remote phone as if the call were initiated from the desktop phone.
Chapter 93 Remote Destination Configuration Cisco Unified Communications Manager Administration Guide 93-2 OL-18611-01
CH A P T E R 94 Device Defaults Configuration Use device defaults to set the default characteristics of each type of device that registers with a Cisco Unified Communications Manager. The device defaults for a device type apply to all auto-registered devices of that type within a Cisco Unified Communications Manager cluster.
Chapter 94 Device Defaults Configuration Updating Device Defaults Before You Begin Before updating the device defaults, perform any of the following tasks that apply to your system: • Add new firmware files for the devices to the TFTP server. • If you use device defaults to assign a firmware load that does not exist in the directory, those devices will fail to load the assigned firmware. • Configure new device pools. See the “Configuring a Device Pool” section on page 9-11.
Chapter 94 Device Defaults Configuration Related Topics Procedure Step 1 Choose Device > Device Settings > Device Defaults. Step 2 Update the appropriate settings for the device that you want to change as described in Table 94-1. Step 3 To save the changes in the Cisco Unified Communications Manager configuration database, click Save.
Chapter 94 Device Defaults Configuration Related Topics Cisco Unified Communications Manager Administration Guide 94-4 OL-18611-01
CH A P T E R 95 Device Firmware Load Information Use device firmware load information to locate devices that are not using the default firmware load for their device type. Finding Devices With Non-Default Firmware Loads The Firmware Load Information window in Cisco Unified Communications Manager Administration enables you to quickly locate devices that are not using the default firmware load for their device type.
Chapter 95 Device Firmware Load Information Related Topics Cisco Unified Communications Manager Administration Guide 95-2 OL-18611-01
CH A P T E R 96 Default Device Profile Configuration Use the default device profile for whenever a user logs on to a phone model for which no user device profile exists. To create a default device profile for each phone model that supports Cisco Extension Mobility, use the Default Device Profile Configuration window. The maximum number of default device profiles cannot exceed the number of phone models that support Cisco Extension Mobility.
Chapter 96 Default Device Profile Configuration Default Device Profile Configuration Settings Table 96-1 describes the fields that are available in the Default Device Profile Configuration window. For related procedures, see the “Related Topics” section on page 96-7. Table 96-1 Default Device Profile Configuration Settings Field Description Default Device Profile Information Description Enter a description for the default device profile configuration.
Chapter 96 Default Device Profile Configuration Default Device Profile Configuration Settings Table 96-1 Default Device Profile Configuration Settings (continued) Field Description Single Button Barge/cBarge From the drop-down list box, choose from the following options: • Off—This device does not allow users to use the Single Button Barge/cBarge feature. • Barge—Choosing this option allows users to press the Single Button Barge shared-line button on the phone to barge into a call using Barge.
Chapter 96 Default Device Profile Configuration Default Device Profile Configuration Settings Table 96-1 Default Device Profile Configuration Settings (continued) Field Description Always Use Prime Line for Voice Message From the drop-down list box, choose one of the following options: Ignore Presentation Indicators (internal calls only) • On—If the phone is idle, the primary line on the phone becomes the active line for retrieving voice messages when the phone user presses the Messages button on
Chapter 96 Default Device Profile Configuration Default Device Profile Configuration Settings Table 96-1 Default Device Profile Configuration Settings (continued) Field Description DND Incoming Call Alert When you enable the DND Ringer Off or Call Reject option, this parameter specifies how a call displays on a phone.
Chapter 96 Default Device Profile Configuration Configuring a Default Device Profile Table 96-1 Default Device Profile Configuration Settings (continued) Field Description MLPP Preemption If available, this setting specifies whether a device that is capable of preempting calls in progress will use the capability when it places an MLPP precedence call.
Chapter 96 Default Device Profile Configuration Deleting a Default Device Profile Step 3 Enter the appropriate settings in the profile as described in Table 96-1. Step 4 Click Save. Additional Topics See the “Related Topics” section on page 96-7. Deleting a Default Device Profile This section describes how to delete a default device profile. Procedure Step 1 Choose Device > Device Settings > Default Device Profile.
Chapter 96 Default Device Profile Configuration Related Topics Cisco Unified Communications Manager Administration Guide 96-8 OL-18611-01
CH A P T E R 97 Device Profile Configuration A device profile comprises the set of attributes (services and/or features) that are associated with a particular device. Device profiles include name, description, phone template, add-on modules, softkey templates, feature settings, multilevel precedence and preemption (MLPP) information, directory numbers, subscribed services, and speed-dial information.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings You can also assign a user device profile to be the default logout device profile for a particular device. When a user logs out of a phone, for instance, the logout device profile loads onto the phone and gives that phone the attributes of the logout device profile. In the Cisco Unified Communications Manager Administration windows, you can create, modify, or delete the user device profile.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings Table 97-1 Device Profile Configuration Settings (continued) Field Description User Locale From the drop-down list box, choose the locale that is associated with the phone user interface. The user locale identifies a set of detailed information, including language and font, to support users. Cisco Unified Communications Manager makes this field available only for phone models that support localization.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings Table 97-1 Device Profile Configuration Settings (continued) Field Description Single Button Barge/cBarge From the drop-down list box, choose from the following options: • Off—This device does not allow users to use the Single Button Barge/cBarge feature. • Barge—Choosing this option allows users to press the Single Button Barge shared-line button on the phone to barge into a call using Barge.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings Table 97-1 Device Profile Configuration Settings (continued) Field Description Always Use Prime Line for Voice Message From the drop-down list box, choose one of the following options: Ignore Presentation Indicators (internal calls only) • On—If the phone is idle, the primary line on the phone becomes the active line for retrieving voice messages when the phone user presses the Messages button on the phone.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings Table 97-1 Device Profile Configuration Settings (continued) Field Description DND Incoming Call Alert When you enable the DND Ringer Off or Call Reject option, this parameter specifies how a call displays on a phone. From the drop-down list, choose one of the following options: • None—This option specifies that the DND Incoming Call Alert setting from the Common Phone Profile window will get used for this device.
Chapter 97 Device Profile Configuration Device Profile Configuration Settings Table 97-1 Device Profile Configuration Settings (continued) Field Description MLPP Indication If this user device profile will be used for MLPP precedence calls, assign an MLPP Indication setting to the device profile. This setting specifies whether a device that can play precedence tones will use the capability when it places an MLPP precedence call.
Chapter 97 Device Profile Configuration Finding a Device Profile Finding a Device Profile Procedure Step 1 Choose Device > Device Settings > Device Profile. The Find and List Device Profiles window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter.
Chapter 97 Device Profile Configuration Configuring a Device Profile Before You Begin Make sure that phone button template(s) are already configured before proceeding with the steps. See the “Configuring Phone Button Templates” section on page 98-3 for more information. Procedure Step 1 Choose Device > Device Settings > Device Profile. The Find and List Device Profile window displays.
Chapter 97 Device Profile Configuration Configuring a Device Profile Additional Configuration You can use the links in the Related Links drop-down list box at the top, right corner of the Device Profile Configuration window to perform additional configuration that is related to the device profile that you created. Use the following links to configure additional items: • Add a New Line Appearance—To add a new line appearance to a device profile, select this link and click Go.
Chapter 97 Device Profile Configuration Deleting a Device Profile Deleting a Device Profile This section describes how to delete a user device profile. Before You Begin You cannot delete a device profile if it is assigned to devices. To find out which devices are using the device profile, choose Dependency Records link from the Related Links drop-down list box in the Device Profile Configuration window.
Chapter 97 Device Profile Configuration Related Topics Join Across Lines • Understanding Directory Numbers, Cisco Unified Communications Manager System Guide Single Button Barge/cBarge • Barge and Privacy, Cisco Unified Communications Manager Features and Services Guide Presence • Presence, Cisco Unified Communications Manager Features and Services Guide Directed Call Park • Call Park and Directed Call Park, Cisco Unified Communications Manager Features and Services Guide Phone Configuration • C
CH A P T E R 98 Phone Button Template Configuration Cisco Unified Communications Manager includes several default phone button templates. When adding phones, you can assign one of these templates to the phones or create a new template. Creating and using templates provides a fast way to assign a common button configuration to a large number of phones.
Chapter 98 Phone Button Template Configuration Finding a Phone Button Template If you create a template for a Cisco Unified IP Phone, you can change the default template for that phone during autoregistration. See the “Updating Device Defaults” section on page 94-2. Before You Begin If you are creating a custom, nonstandard phone button template, refer to the guidelines for creating new phone button templates.
Chapter 98 Phone Button Template Configuration Configuring Phone Button Templates • Note Step 3 From the second drop-down list box, select whether to search for standard, non-standard, or both types of phone button templates. To add additional search criteria, click the + button. When you add criteria, the system searches for a record that matches all criteria that you specify.
Chapter 98 Phone Button Template Configuration Configuring Phone Button Templates If you create a template for a Cisco Unified IP Phone, you can change the default template for that phone during auto-registration. See the “Updating Device Defaults” section on page 94-2. Before You Begin If you are creating a custom, nonstandard phone button template, refer to the guidelines for creating new phone button templates.
Chapter 98 Phone Button Template Configuration Configuring a Cisco Unified IP Phone Expansion Module Phone Button Template Configuring a Cisco Unified IP Phone Expansion Module Phone Button Template You can create a phone button template for a Cisco Unified IP Phone Expansion Module by using the Standard Cisco IP Phone 7960 phone button template as described in the following procedure.
Chapter 98 Phone Button Template Configuration Related Topics Procedure Step 1 Find the phone button template by using the procedure in the “Finding a Phone Button Template” section on page 98-2. Step 2 From the list of matching records, choose the phone button template that you want to delete. You can delete only phone button templates that display a check box in the left column. All other phone button templates serve as standard, read-only templates.
Chapter 98 Phone Button Template Configuration Related Topics • Phone Button Templates, Cisco Unified Communications Manager System Guide • Programmable Line Keys, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 98-7
Chapter 98 Phone Button Template Configuration Related Topics Cisco Unified Communications Manager Administration Guide 98-8 OL-18611-01
CH A P T E R 99 Softkey Template Configuration Softkey template configuration allows the administrator to manage softkeys that the Cisco Unified IP Phones (such as 7970) support. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard.
Chapter 99 Softkey Template Configuration Creating Nonstandard Softkey Templates Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable.
Chapter 99 Softkey Template Configuration Adding Application Softkeys to Nonstandard Softkey Templates Step 3 From the drop-down list box, select a softkey template and click Copy to create a new template. The Softkey Template Configuration window redisplays and contains the fields in which to enter a unique softkey template name and description. The window displays the applications that are associated with the softkey template that you are copying.
Chapter 99 Softkey Template Configuration Configuring Softkey Positions in a Nonstandard Softkey Template Step 3 To add additional application softkeys to the nonstandard softkey template, click the Add Application button. The Add Application window displays. Step 4 Choose the standard softkey template that you want added to the nonstandard softkey template. Step 5 Click Save and click Close.
Chapter 99 Softkey Template Configuration Modifying Softkey Templates The Softkey Layout Configuration window redisplays, and the Unselected Softkeys pane and Selected Softkeys pane display softkeys that are applicable to the call state that you chose. Tip To create a relative place holder for a softkey, add the Undefined softkey. This allows the softkey that you added to occupy the same softkey position in all call states.
Chapter 99 Softkey Template Configuration Modifying Softkey Templates Renaming a Softkey Template Use this procedure to rename a nonstandard softkey template that you created. Procedure Step 1 Find the softkey template by using the procedure in the “Finding a Softkey Template” section on page 99-1. Step 2 From the list of matching records, choose the softkey template that you want to rename. Note You can rename only softkey templates that display a check box in the left column.
Chapter 99 Softkey Template Configuration Modifying Softkey Templates Step 2 From the list of matching records, choose the softkey template that you want to delete. Note You can delete only softkey templates that display a check box in the left column. All other softkey templates represent standard, read-only templates. The Softkey Template Configuration window displays. Step 3 Click Delete.
Chapter 99 Softkey Template Configuration Assigning Softkey Templates to IP Phones Step 4 Click Save. The Softkey Template Configuration window redisplays with the softkey template updated. Step 5 To apply the updated softkey template to affected devices, click Apply Config. For more information about the Apply Config button, see the “Synchronizing a Softkey Template Configuration With Affected Devices” section on page 99-8. Additional Information See the “Related Topics” section on page 99-9.
Chapter 99 Softkey Template Configuration Related Topics • Assign the softkey template to the phone in the Softkey Template field in the Phone Configuration window. For more information about configuring a common device configuration and phones, refer to the “Configuring a Common Device Configuration” section on page 102-7and the “Configuring Cisco Unified IP Phones” section on page 91-27.
Chapter 99 Softkey Template Configuration Related Topics Cisco Unified Communications Manager Administration Guide 99-10 OL-18611-01
CH A P T E R 100 IP Phone Services Configuration Using Cisco Unified Communications Manager Administration, you define and maintain the list of IP phone services to which users can subscribe at their site. IP phone services comprise XML applications that enable the display of interactive content with text and graphics on Cisco Unified IP Phones 7970, 7960, 7940, 7912, and 7905. Note Cisco Unified IP Phones 7912 and 7905 only support text-based XML applications.
Chapter 100 IP Phone Services Configuration IP Phone Service Configuration Settings Note Cisco Unified IP Phones 7912 and 7905 only support text-based XML applications. Cisco Unified Communications Manager provides sample IP phone services applications. You can also create customized Cisco Unified IP Phone applications for your site. After you configure the list of services, you can add services to the phones in the database and assign them to phone buttons.
Chapter 100 IP Phone Services Configuration IP Phone Service Parameter Settings Table 100-1 IP Phone Service Configuration Settings (continued) Field Description Enable Select this check box to enable the service, or deselect the check box to disable the service without deleting it. Note Enterprise Subscriptions You cannot delete default services. Use this field if a default service exists, but you do not want to make it available for subscription.
Chapter 100 IP Phone Services Configuration Finding an IP Phone Service Table 100-2 IP Phone Service Parameter Settings (continued) Field Description Parameter Description Enter a description of the parameter. The user can access the text that is entered here while the user is subscribing to the service. The parameter description should provide information or examples to help users input the correct value for the parameter.
Chapter 100 IP Phone Services Configuration Configuring an IP Phone Service Step 3 Click Find. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note Step 4 You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected.
Chapter 100 IP Phone Services Configuration Deleting an IP Phone Service Step 5 To apply the changes, update the IP phone services Configuration window: • If the service was modified after subscriptions existed, click Update Subscriptions to rebuild all user subscriptions. You must update subscriptions if you changed the service URL, removed a phone service parameter, or changed the Parameter Name for a phone service parameter.
Chapter 100 IP Phone Services Configuration Configuring an IP Phone Service Parameter Step 4 Click OK. The window refreshes, and the IP phone service gets deleted from the database. Additional Information See the “Related Topics” section on page 100-9. Configuring an IP Phone Service Parameter Use the following procedure to add and configure or update IP phone service parameters. Add the phone service before you configure parameters.
Chapter 100 IP Phone Services Configuration Deleting an IP Phone Service Parameter Note If you remove an IP phone service parameter or change the parameter name of a phone service for a phone service to which users are subscribed, be sure to click Update Subscriptions to update all currently subscribed users with the changes. If you do not do so, users must resubscribe to the service to rebuild the URL correctly.
Chapter 100 IP Phone Services Configuration Adding an IP Phone Service to a Phone Button • If the service is new and you do not need to rebuild user subscriptions, click Save. Additional Information See the “Related Topics” section on page 100-9. Adding an IP Phone Service to a Phone Button In addition to adding an IP phone service, so it is available to users on their phones, you can assign the service to a phone button that is configured as a service URL.
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CH A P T E R 101 SIP Profile Configuration A SIP profile comprises the set of SIP attributes that are associated with SIP trunks and SIP endpoints. SIP profiles include information such as name, description, timing, retry, call pickup URI, and so on. The profiles contain some standard entries that cannot be deleted or changed.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Default MTP Telephony Event Payload Type This field specifies the default payload type for RFC2833 telephony event. See RFC 2833 for more information. In most cases, the default value specifies the appropriate payload type.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Disable Early Media on 180 By default, Cisco Unified Communications Manager will signal the calling phone to play local ringback if SDP is not received in the 180 or 183 response.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Enable ANAT This option allows a dual-stack SIP trunk to offer both IPv4 and IPv6 media. When you check both the Enable ANAT and the MTP Required check boxes, Cisco Unified Communications Manager inserts a dual-stack MTP and sends out an offer with two m-lines, one for IPv4 and another for IPv6.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Timer T1 (msec) This field specifies the lowest value, in milliseconds, of the retransmission timer for SIP messages. Valid values include any positive number. Default specifies 500. Timer T2 (msec) This field specifies the highest value, in milliseconds, of the retransmission timer for SIP messages. Valid values include any positive number.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Call Hold Ring Back If you have a call on hold and are talking on another call, when you hang up the call, this parameter causes the phone to ring to let you know that you still have another party on hold.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Timer Subscribe Delta (seconds) Use this parameter in conjunction with the Timer Subscribe Expires setting. The phone will resubscribe Timer Subscribe Delta seconds before the subscription period ends, as governed by Timer Subscribe Expires. Valid values range from 3 to 15. Default specifies 5.
Chapter 101 SIP Profile Configuration SIP Profile Configuration Settings Table 101-1 SIP Profile Configuration Settings (continued) Field Description Enable VAD Check this check box if you want voice activation detection (VAD) enabled; leave it unchecked if you want VAD disabled. When VAD is enabled, no media gets transmitted when voice is detected.
Chapter 101 SIP Profile Configuration Finding SIP Profiles Table 101-1 SIP Profile Configuration Settings (continued) Field Description Trunk Specific Configuration Reroute Incoming Request to new Trunk based on Cisco Unified Communications Manager only accepts calls from the SIP device whose IP address matches the destination address of the configured SIP trunk. In addition, the port on which the SIP message arrives must match the one that is configured on the SIP trunk.
Chapter 101 SIP Profile Configuration Configuring SIP Profiles Procedure Step 1 Choose Device > Device Settings > SIP Profile. The Find and List SIP Profiles window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern.
Chapter 101 SIP Profile Configuration Deleting SIP Profiles Step 2 Perform one of the followings tasks: • To copy an existing SIP profile, locate the appropriate SIP profile as described in “Finding SIP Profiles” section on page 101-9, click the Copy button next to the SIP profile that you want to copy and continue with Step 3. • To add a new SIP profile, click the Add New button and continue with Step 3.
Chapter 101 SIP Profile Configuration Synchronizing a SIP Profile With Affected SIP Devices Step 2 Locate the SIP profile that you want to reset. See the “Finding SIP Profiles” section on page 101-9. Step 3 Click the SIP profile that you want to reset. The SIP Profile Configuration window displays. Step 4 Click Reset. The Device Reset dialog displays.
Chapter 101 SIP Profile Configuration Related Topics Related Topics • SIP Profile Configuration Settings, page 101-1 • Finding SIP Profiles, page 101-9 • Configuring SIP Profiles, page 101-10 • Deleting SIP Profiles, page 101-11 • Resetting a SIP Profile, page 101-11 • Synchronizing a SIP Profile With Affected SIP Devices, page 101-12 • Configuring Cisco Unified IP Phones, page 91-27 • Configuring a Trunk, page 92-48 • Configuring a Resource Priority Namespace Network Domain, page 21-3 •
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CH A P T E R 102 Common Device Configuration A common device configuration comprises user-specific service and feature attributes. Ensure that each device is associated with a common device configuration for user-oriented information. Note The Device Pool window now contains only location-related information. The Common Device Configuration window records all the user-oriented information.
Chapter 102 Common Device Configuration Common Device Configuration Settings Table 102-1 Common Device Configuration Settings (continued) Field Description User Hold MOH Audio Choose the audio source to use for MOH when a user initiates a hold action. Source Network Hold MOH Audio Source Choose the audio source to use for music on hold (MOH) when the network initiates a hold action. User Locale From the drop-down list box, choose the locale for the common device configuration.
Chapter 102 Common Device Configuration Common Device Configuration Settings Table 102-1 Common Device Configuration Settings (continued) Field Description IP Addressing Mode Preference for Signaling For dual-stack phones, which support both IPv4 and IPv6 addresses, choose the version of IP address that the phone prefers to establish a connection to Cisco Unified Communications Manager during a signaling event.
Chapter 102 Common Device Configuration Common Device Configuration Settings Table 102-1 Field Common Device Configuration Settings (continued) Description Use Trusted Relay Point Check this check box to enable the devices that associate with this common device configuration to use a trusted relay point. A Trusted Relay Point (TRP) device designates an MTP or transcoder device that is labeled as Trusted Relay Point.
Chapter 102 Common Device Configuration Common Device Configuration Settings Table 102-1 Common Device Configuration Settings (continued) Field Description Multilevel Precedence and Preemption Information MLPP Indication This setting specifies whether devices that are capable of playing precedence tones will use the capability when the devices place an MLPP precedence call.
Chapter 102 Common Device Configuration Finding a Common Device Configuration Finding a Common Device Configuration Because you may have several common device configurations in your network, Cisco Unified Communications Manager lets you locate specific common device configurations on the basis of specific criteria. Use the following procedure to locate common device configurations.
Chapter 102 Common Device Configuration Configuring a Common Device Configuration Configuring a Common Device Configuration To add a common device configuration for a device, use the following procedure. Procedure Step 1 Choose Device > Device Settings > Common Device Configuration. The Find and List Common Device Configurations window displays. Step 2 Perform one of the followings tasks: • To add a new common device configuration, click the Add New button and continue with Step 3.
Chapter 102 Common Device Configuration Deleting a Common Device Configuration Step 8 Click OK. Additional Information See the “Related Topics” section on page 102-8. Deleting a Common Device Configuration To delete a common device configuration, use the following procedure. Before You Begin You cannot delete a common device configuration that a device uses.
Chapter 102 Common Device Configuration Related Topics • Deleting a Common Device Configuration, page 102-8 • Trusted Relay Point, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide OL-18611-01 102-9
Chapter 102 Common Device Configuration Related Topics Cisco Unified Communications Manager Administration Guide 102-10 OL-18611-01
CH A P T E R 103 Common Phone Profile Configuration Common phone profiles provide data that Cisco TFTP requires. After you configure a common phone profile, use the Phone Configuration window to associate a phone that is running SCCP or SIP with a common phone profile.
Chapter 103 Common Phone Profile Configuration Common Phone Profile Configuration Settings Table 103-1 Common Phone Profile Configuration Settings Field Description Common Phone Profile Information Name Enter a name to identify the common phone profile; for example, CPP_7905. The value can include 1 to 50 characters, including alphanumeric characters, dot, dash, and underscores. Description Identify the purpose of the common phone profile; for example, common phone profile for the 7905 phone.
Chapter 103 Common Phone Profile Configuration Common Phone Profile Configuration Settings Table 103-1 Common Phone Profile Configuration Settings (continued) Field Description Secure Shell Information Secure Shell User Enter a user ID for the secure shell user. Cisco Technical Assistance Center (TAC) uses secure shell for troubleshooting and debugging. Contact TAC for further assistance.
Chapter 103 Common Phone Profile Configuration Finding Common Phone Profiles Table 103-1 Common Phone Profile Configuration Settings (continued) Field Description Always Use Prime Line From the drop-down list box, choose one of the following options: • Off—When the phone is idle and receives a call on any line, the phone user answers the call from the line on which the call is received.
Chapter 103 Common Phone Profile Configuration Configuring Common Phone Profiles Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 103 Common Phone Profile Configuration Synchronizing Common Phone Profiles With Affected Devices • To update an existing common phone profile, locate the appropriate common phone profile as described in “Finding Common Phone Profiles” section on page 103-4 and continue with Step 3. Step 3 Enter the appropriate settings as described in Table 103-1. Step 4 Click Save. Additional Information See the “Related Topics” section on page 103-7.
Chapter 103 Common Phone Profile Configuration Deleting Common Phone Profiles Deleting Common Phone Profiles This section describes how to delete a common phone profile. Before You Begin To find out which devices are using the common phone profile, choose Dependency Records link from the Related Links drop-down list box in the Common Phone Profile Configuration window. If dependency records are not enabled for the system, the dependency records summary window displays a message.
Chapter 103 Common Phone Profile Configuration Related Topics Cisco Unified Communications Manager Administration Guide 103-8 OL-18611-01
CH A P T E R 104 Remote Destination Profile Configuration Mobile Connect allows users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and cellular phone. Mobile Voice Access is the associated integrated voice response (IVR) system, which allows users to turn Mobile Connect on or off and to initiate calls from a cellular phone or other remote phone as if the call were initiated from the desktop phone.
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CH A P T E R 105 Recording Profile Configuration To provision line appearances of agents for call recording, administrators create one or more call recording profiles. The administrator then selects a recording profile for a line appearance. To create a recording profile, a Cisco Unified Communications Manager administrator chooses Device > Device Settings > Recording Profile in Cisco Unified Communications Manager Administration.
Chapter 105 Recording Profile Configuration Finding a Recording Profile Finding a Recording Profile Because you may have several recording profiles in your Cisco Unified Communications Manager cluster, Cisco Unified Communications Manager lets you locate specific recording profiles on the basis of specific criteria. Use the following procedure to locate recording profiles.
Chapter 105 Recording Profile Configuration Configuring a Recording Profile Configuring a Recording Profile To configure a recording profile, use the following procedure. Procedure Step 1 Choose Device > Device Settings > Recording Profile. The Find and List Recording Profiles window displays. Step 2 Perform one of the followings tasks: • To add a new recording profile, click the Add New button and continue with Step 3.
Chapter 105 Recording Profile Configuration Related Topics Step 4 To confirm your selection, click OK. Additional Information See the “Related Topics” section on page 105-4.
P A R T 7 Application Configuration
CH A P T E R 106 Cisco Unified Communications Manager Assistant Configuration Wizard With the Cisco Unified Communications Manager Assistant Configuration Wizard, Cisco Unified Communications Manager Assistant configuration takes less time and eliminates errors. The partitions, calling search spaces, route point, and translation pattern automatically get created when the administrator successfully runs and completes the configuration wizard.
Chapter 106 Cisco Unified Communications Manager Assistant Configuration Wizard Cisco Unified Communications Manager Administration Guide 106-2 OL-18611-01
CH A P T E R 107 Cisco Unified Communications Manager Attendant Console Pilot Point Configuration Cisco Unified Communications Manager Attendant Console, a client-server application, allows you to use a graphical user interface that contains speed-dial buttons and quick directory access to look up phone numbers, to monitor line status, and to direct calls.
Chapter 107 Cisco Unified Communications Manager Attendant Console Pilot Point Configuration Cisco Unified Communications Manager Administration Guide 107-2 OL-18611-01
CH A P T E R 108 Cisco Unified Communications Manager Attendant Console User Configuration Cisco Unified Communications Manager Attendant Console, a client-server application, allows you to use a graphical user interface that contains speed-dial buttons and quick directory access to look up phone numbers, to monitor line status, and to direct calls.
Chapter 108 Cisco Unified Communications Manager Attendant Console User Configuration Cisco Unified Communications Manager Administration Guide 108-2 OL-18611-01
CH A P T E R 109 Cisco Unified Communications Manager Attendant Console User File Upload Cisco Unified Communications Manager Attendant Console, a client-server application, allows you to use a graphical user interface that contains speed-dial buttons and quick directory access to look up phone numbers, to monitor line status, and to direct calls.
Chapter 109 Cisco Unified Communications Manager Attendant Console User File Upload Cisco Unified Communications Manager Administration Guide 109-2 OL-18611-01
CH A P T E R 110 Plug-in Configuration This section contains the following topics: • Update Plugin URL Configuration Settings, page 110-1 • Installing Plug-ins, page 110-2 • Updating the Plugin URL, page 110-3 • Related Topics, page 110-3 Update Plugin URL Configuration Settings Application plug-ins extend the functionality of Cisco Unified Communications Manager.
Chapter 110 Plug-in Configuration Installing Plug-ins Installing Plug-ins Tip After Cisco Unified Communications Manager upgrades, you must reinstall all plug-ins except the Cisco CDR Analysis and Reporting plug-in. Before you install any plug-ins, disable all intrusion detection or antivirus services that run on the server where you plan to install the plug-in. Perform the following procedure to install any plug-in. Procedure Step 1 Choose Application > Plugins.
Chapter 110 Plug-in Configuration Updating the Plugin URL Updating the Plugin URL During the Cisco Unified Communications Manager install process, records that are added to the Plugins table specify the URLs that the Administration applications use to build the Application drop-down menu. The domain name server (DNS) provides the basis for the URL that is constructed at installation time. If the DNS changes, the URL does not get updated. Perform the following procedure to update the URL of the Plugin URL.
Chapter 110 Plug-in Configuration Related Topics Cisco Unified Communications Manager Administration Guide 110-4 OL-18611-01
P A R T 8 User Management Configuration
CH A P T E R 111 Credential Policy Default Configuration This chapter describes how to assign default credential policies to a credential group. See the “Related Topics” section on page 111-4 for more information about changing credential information for individual users.
Chapter 111 Credential Policy Default Configuration Finding Credential Policy Defaults Table 111-1 describes the credential policy default configuration settings. See the “Related Topics” section on page 111-4 for related information and procedures. Table 111-1 Credential Policy Default Configuration Settings Field Description Credential User This field displays the user type for the policy that you selected in the Find and List Credential Policy Defaults window. You cannot change this field.
Chapter 111 Credential Policy Default Configuration Assigning and Configuring Credential Policy Defaults Step 2 Click the list item to display. The window displays the credential policy default information for the policy that you choose. Additional Information See the “Related Topics” section on page 111-4. Assigning and Configuring Credential Policy Defaults This section describes how to assign a new credential policy and new default credentials to a credential group.
Chapter 111 Credential Policy Default Configuration Related Topics The Bulk Administration Tool (BAT) allows administrators to define common credential parameters, such as passwords and PINs, for a group of users in the BAT User Template. Refer to the Cisco Unified Communications Manager Bulk Administration Guide for more information. End users can change PINs at the phone user pages; end users can change passwords at the phone user pages when LDAP authentication is not enabled.
CH A P T E R 112 Credential Policy Configuration This chapter describes how to configure credential policies. See the “Related Topics” section on page 112-5 for more information about assigning credential policies.
Chapter 112 Credential Policy Configuration Credential Policy Configuration Settings Passwords can contain any alphanumeric ASCII character and all ASCII special characters. A non-trivial password meets the following criteria: • Must contain three of the four allowable characteristics: uppercase character, lowercase character, number, symbol. • Must not use a character or number more than three times consecutively. • Must not repeat or include the alias, username, or extension.
Chapter 112 Credential Policy Configuration Finding a Credential Policy Table 112-1 Credential Policy Configuration Settings (continued) Field Description Credential Expires After / Never Expires Specify the number of days before a credential will expire. Minimum Credential Length Enter a number in the range 1-365.To allow credentials to never expire, enter 0 or check the Never Expires check box. Uncheck the check box to enter a value greater than 0.
Chapter 112 Credential Policy Configuration Configuring a Credential Policy Configuring a Credential Policy This section describes how to create a new credential policy or modify an existing credential policy. You cannot modify the system Default Credential Policy. Procedure Step 1 Choose User Management > Credential Policy. The Find and List window displays.
Chapter 112 Credential Policy Configuration Related Topics If the dependency records feature is not enabled for the system, the dependency records summary window displays a message that shows the action that you can take to enable the dependency records. The message also displays information about high CPU consumption that is related to the dependency records feature. For more information about dependency records, see the “Accessing Dependency Records” section on page A-2.
Chapter 112 Credential Policy Configuration Related Topics • Application Users and End Users, Cisco Unified Communications Manager System Guide • Where to Find More Information, Cisco Unified Communications Manager System Guide • Cisco Unity Messaging Integration, Cisco Unified Communications Manager System Guide • LDAP System Configuration, page 14-1 • Directory Number Configuration, page 64-1 • CTI Route Point Configuration, page 88-1 • Cisco Extension Mobility, Cisco Unified Communication
CH A P T E R 113 Application User Configuration The Application User Configuration window in Cisco Unified Communications Manager Administration allows the administrator to add, search, display, and maintain information about Cisco Unified Communications Manager application users.
Chapter 113 Application User Configuration Application User Configuration Settings Table 113-1 Application User Configuration Settings (continued) Field Description Password Enter alphanumeric or special characters for the application user password. You must enter at least the minimum number of characters that are specified in the assigned credential policy. Confirm Password Enter the user password again. Digest Credentials Enter a string of alphanumeric characters.
Chapter 113 Application User Configuration Application User Configuration Settings Table 113-1 Application User Configuration Settings (continued) Field Description Accept Presence Subscription Configure this field with the Presence feature for presence authorization. If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco Unified Communications Manager performs application-level authorization.
Chapter 113 Application User Configuration Application User Configuration Settings Table 113-1 Application User Configuration Settings (continued) Field Description Accept Replaces Header If you enabled application-level authorization in the SIP Trunk Security Profile Configuration applied to the trunk, Cisco Unified Communications Manager performs application-level authorization.
Chapter 113 Application User Configuration Finding an Application User Table 113-1 Application User Configuration Settings (continued) Field Description Permissions Information Groups This list box displays after an application user record has been saved. The list box displays the groups to which the application user belongs. To add the user to one or more user groups, click the Add to User Group button. The Find and List User Groups window opens as a separate window.
Chapter 113 Application User Configuration Configuring an Application User Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable. Note Step 3 To add additional search criteria, click the + button.
Chapter 113 Application User Configuration Adding an Administrator User to Cisco Unity or Cisco Unity Connection Procedure Step 1 Choose User Management > Application User. The Find and List Application Users window displays. Use the two drop-down list boxes to search for an application user. Step 2 Click Add New. The Application User Configuration window displays. Step 3 Enter the appropriate settings as described in Table 113-1.
Chapter 113 Application User Configuration Adding an Administrator User to Cisco Unity or Cisco Unity Connection The Create Cisco Unity User link displays only if you install and configure the appropriate Cisco Unity or Cisco Unity Connection software. Refer to the applicable Cisco Unified Communications Manager Integration Guide for Cisco Unity or the applicable Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection.
Chapter 113 Application User Configuration Changing an Application User Password Changing an Application User Password Use the following procedure to change an application user password. Procedure Step 1 Use the procedure in the “Finding an Application User” section on page 113-5 to find the application user whose password you want to change. The Application User Configuration window displays with information about the chosen application user.
Chapter 113 Application User Configuration Credential Settings and Fields Step 2 To change or view password information, click the Edit Credential button next to the Password field. The user Credential Configuration window displays. Step 3 View the credential data for the user or enter the appropriate settings, as described in Table 113-2. Step 4 If you have changed any settings, click Save. Additional Information See the “Related Topics” section on page 113-13.
Chapter 113 Application User Configuration Associating Devices to an Application User Table 113-2 Application User and End User Credential Settings and Fields (continued) Field Description Reset Hack Count Check this check box to reset the hack count for this user and clear the Time Locked Due to Failed Login Attempts field. The hack count increments whenever authentication fails for an incorrect credential. If the policy specifies No Limit for Failed Logons, the hack count always specifies 0.
Chapter 113 Application User Configuration Deleting an Application User Step 2 To limit the list of available devices, click the Find more Phones, Find more Route Points, or Find more Pilot Points button: • If you click the Find more Phones button, the Find and List Phones window displays. Perform a search to find the phones to associate with this application user. • If you click the Find more Route Points button, the Find and List CTI Route Points window displays.
Chapter 113 Application User Configuration Related Topics Step 4 Click OK. Next Steps If this user is configured in Cisco Unity or Cisco Unity Connection, the user association to Cisco Unified Communications Manager is broken when you delete the user in Cisco Unified Communications Manager Administration. You can delete the orphaned user in Cisco Unity or Cisco Unity Connection Administration. See the applicable User Moves, Adds, and Changes Guide for Cisco Unity Connection for more information.
Chapter 113 Application User Configuration Related Topics • Viewing User Roles, User Groups, and Permissions, page 116-7 • Directory Number Configuration, page 64-1 • CTI Route Point Configuration, page 88-1 • Cisco Unified IP Phone Configuration, page 91-1 • Credential Policy Configuration, page 112-1 • Credential Policy Default Configuration, page 111-1 • Credential Policy, Cisco Unified Communications Manager System Guide • Where to Find More Information, Cisco Unified Communications Ma
CH A P T E R 114 End User Configuration The End User Configuration window in Cisco Unified Communications Manager Administration allows the administrator to add, search, display, and maintain information about Cisco Unified Communications Manager end users. • If you configure your system to use the LDAP corporate directory as the end user directory for Cisco Unified Communications Manager, you cannot add or delete users in Cisco Unified Communications Manager Administration.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 describes the end user configuration settings. For related procedures, see the “Related Topics” section on page 114-18. Before You Begin • If you enable LDAP synchronization in Cisco Unified Communications Manager Administration, you cannot add an end user, delete an end user, or change some existing user information, including user IDs, in the End User Configuration windows.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 End User Configuration Settings (continued) Field Description PIN / Edit Credential Enter numeric characters for the end user PIN. You must enter at least the minimum number of characters that are specified in the assigned credential policy (1-127 characters). The Edit Credential button displays after you add this user to the database. Click the Edit Credential button to manage credential information for this user.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 End User Configuration Settings (continued) Field Description Device Associations Controlled Devices After the device is associated, this field displays the description information (for example, the MAC address) that the end user controls. This field displays after you create a user in the database. To associate a device with this end user, click the Device Association button.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 End User Configuration Settings (continued) Field Description SUBSCRIBE Calling Search Space Supported with the Presence feature, the SUBSCRIBE calling search space determines how Cisco Unified Communications Manager routes presence requests that come from the end user. This setting allows you to apply a calling search space separate from the call-processing search space for presence (SUBSCRIBE) requests for the end user.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 End User Configuration Settings (continued) Field Description Mobility Information Enable Mobility Check this check box to activate Mobile Connect, which allows the user to manage calls by using a single phone number and to pick up in-progress calls on the desktop phone and cellular phone.
Chapter 114 End User Configuration End User Configuration Settings Table 114-1 End User Configuration Settings (continued) Field Description Maximum Wait Time for Desk Pickup Enter the maximum time in milliseconds that is permitted to pass before the user must pick up a call that is transferred from the mobile phone to desktop phone. Remote Destination Limit Enter the maximum number of phones to which the user is permitted to transfer calls from the desktop phone.
Chapter 114 End User Configuration Finding an End User Finding an End User Cisco Unified Communications Manager lets you find end user information on the basis of specific criteria. Use the following procedure to find end user information. Note During your work in a browser session, Cisco Unified Communications Manager Administration retains your search preferences.
Chapter 114 End User Configuration Configuring an End User Configuring an End User The following procedure provides instructions on adding and configuring an end user. Note You can add end users through Cisco Unified Communications Manager Administration only when synchronization with an LDAP server is not enabled. When synchronization is disabled, you can add new users to the Cisco Unified Communications Manager database, and you can change the settings for existing users, including the user ID.
Chapter 114 End User Configuration Creating a Cisco Unity Connection Voice Mailbox Additional Information See the “Related Topics” section on page 114-18. Creating a Cisco Unity Connection Voice Mailbox The “Create Cisco Unity User” link on the End User Configuration window allows you to create individual Cisco Unity Connection voice mailboxes in Cisco Unified Communications Manager Administration. Before You Begin Note • You must configure Cisco Unified Communications Manager for voice messaging.
Chapter 114 End User Configuration Changing an End User Password Step 5 From the Subscriber Template drop-down list box, choose the subscriber template that you want to use. Step 6 Click Save. The mailbox gets created. The link in the Related Links drop-down list box changes to “Edit Cisco Unity User” in the End User Configuration window. In Cisco Unity Connection Administration, you can now view the user that you created.
Chapter 114 End User Configuration Managing End User Credential Information Procedure Step 1 Use the procedure in the “Finding an End User” section on page 114-8 to find the end user configuration. The End User Configuration window displays the configuration information. Step 2 In the PIN field, double-click the existing PIN, which is encrypted, and enter the new PIN. You must enter at least the minimum number of characters that are specified in the assigned credential policy (1-127 characters).
Chapter 114 End User Configuration Credential Settings and Fields Additional Information See the “Related Topics” section on page 114-18. Credential Settings and Fields Table 114-2 describes the credential settings for end users and application users. These settings do not apply to application user or end user digest credentials. For related procedures, see the “Related Topics” section on page 114-18.
Chapter 114 End User Configuration Configuring User-Related Information for End Users Table 114-2 Application User and End User Credential Settings and Fields (continued) Field Description Failed Logon Attempts This field displays the number of failed logon attempts since the last successful logon, since the administrator reset the hack count for this user credential, or since the reset failed login attempts time has expired.
Chapter 114 End User Configuration Associating Devices to an End User The Assistant Configuration window displays for this end user. Refer to the “Cisco Unified Communications Manager Assistant With Proxy Line Support” and “Cisco Unified Communications Manager Assistant With Shared Line Support” chapters in the Cisco Unified Communications Manager Features and Services Guide for details of configuring Cisco Unified Communications Manager Assistant.
Chapter 114 End User Configuration Associating Devices to an End User Because you may have several devices in your network, Cisco Unified Communications Manager lets you locate specific devices on the basis of specific criteria. Use the following steps to locate devices. Note Step 2 During your work in a browser session, Cisco Unified Communications Manager Administration retains your search preferences.
Chapter 114 End User Configuration Associating Cisco Extension Mobility Profiles • Save Selected/Changes—Click this button to associate the devices that you have selected with this end user. • Remove All Associated Devices—Click this button to disassociate all devices that are already associated with this end user. After you click this button, a popup window asks you to confirm that you want to remove all device associations from this end user. To confirm, click OK.
Chapter 114 End User Configuration Related Topics Procedure Step 1 Choose User Management > End User. The Find and List Users window displays. Step 2 To locate a specific end user, enter search criteria and click Find. A list of end users that match the search criteria displays. Step 3 Perform one of the following actions: • Check the check boxes next to the users that you want to delete and click Delete Selected.
Chapter 114 End User Configuration Related Topics • Configuring an Application User, page 113-6 • Adding an Administrator User to Cisco Unity or Cisco Unity Connection, page 113-7 • Changing an Application User Password, page 113-9 • Changing an Application User Password, page 113-9 • Managing Application User Credential Information, page 113-9 • Credential Settings and Fields, page 113-10 • Associating Devices to an Application User, page 113-11 • Deleting an Application User, page 113-12
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CH A P T E R 115 Role Configuration Roles allow Cisco Unified Communications Manager administrators who have full administration privilege (access) to configure end users and application users with different levels of privilege. Administrators with full administration privilege configure roles and user groups. In general, full-access administration users configure the privilege of other administration users and end users to Cisco Unified Communications Manager Administration and to other applications.
Chapter 115 Role Configuration Role Configuration Settings Role Configuration Settings Roles allow Cisco Unified Communications Manager administrators who have full administration privilege (access) to configure end users and application users with different levels of privilege. Administrators with full administration privilege configure roles and user groups.
Chapter 115 Role Configuration Finding a Role Table 115-1 Role Configuration Settings (continued) Field Description Grant access to all Click this button to grant privileges for all resources that display on this page for this role. Note Deny access to all If the list of resources displays on more than one page, this button applies only to the resources that display on the current page.
Chapter 115 Role Configuration Configuring a Role Step 3 Click Find. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Step 4 Note You can delete multiple records from the database by checking the check boxes next to the appropriate record and clicking Delete Selected. You can delete all configurable records for this selection by clicking Select All and then clicking Delete Selected.
Chapter 115 Role Configuration Deleting a Role • To update an existing role, locate the appropriate role as described in the “Finding a Role” section on page 115-3 and continue with Step 4. Step 3 If you are adding a new role, choose an application from the Application drop-down list box and click Next. Step 4 In the Role Configuration window that displays, enter the appropriate settings as described in Table 115-1. Step 5 To add the role, click Save.
Chapter 115 Role Configuration Related Topics • User Group Configuration, page 116-1 • Roles and User Groups, Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Administration Guide 115-6 OL-18611-01
CH A P T E R 116 User Group Configuration The role and user group menu options in the Cisco Unified Communications Manager Administration User Management menu allow users with full access to configure different levels of access for Cisco Unified Communications Manager administrators. Users with full access configure roles, user groups, and access privileges for roles. In general, full-access users configure the access of other users to Cisco Unified Communications Manager Administration.
Chapter 116 User Group Configuration Configuring a User Group Procedure Step 1 Choose User Management > User Group. The Find and List User Groups window displays. Records from an active (prior) query may also display in the window. Step 2 To find all records in the database, ensure the dialog box is empty; go to Step 3. To filter or search records • From the drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable.
Chapter 116 User Group Configuration Deleting a User Group Example To allow a user to change Audit Log settings, choose Standard Audit Users and then click Add End Users to Group. When the Find and List Users window displays, choose the user that you want to add to the group and click Add Selected. Procedure Step 1 Choose User Management > User Group. The Find and List User Groups window displays.
Chapter 116 User Group Configuration Adding Users to a User Group Before You Begin When you delete a user group, Cisco Unified Communications Manager removes all user group data from the database. To find out which roles are using the user group, in the User Group Configuration window, choose Dependency Records from the Related Links drop-down list box and click Go. If dependency records are not enabled for the system, the Dependency Records Summary window displays a message.
Chapter 116 User Group Configuration Adding Users to a User Group Step 5 Use the Find User drop-down list boxes to find the end users that you want to add and click Find. Note You can perform the search for users in a variety of ways. You can enter the first name, middle name, last name, user ID, or department of a user. Alternatively, you can leave the field blank, which results in display of all users. A list of end users that matches your search criteria displays.
Chapter 116 User Group Configuration Deleting Users from a User Group Additional Topics See the “Related Topics” section on page 116-8. Deleting Users from a User Group This section describes how to delete users from a user group in Cisco Unified Communications Manager Administration. Procedure Step 1 Choose User Management > User Group. The Find and List User Groups window displays. Step 2 Find the user group from which you want to delete users.
Chapter 116 User Group Configuration Viewing User Roles, User Groups, and Permissions Step 2 Find the user group to which you want to assign roles. Use the procedure in the “Finding a User Group” section on page 116-1. Step 3 Click the name of the user group for which you want to assign roles. The user group that you chose displays. The Users in Group list shows the users that currently belong to the user group.
Chapter 116 User Group Configuration Related Topics Step 2 Find the user group that has the users for which you want to display assigned roles. Use the procedure in the “Finding a User Group” section on page 116-1. Step 3 Click the name of the user group for which you want to view the roles that are assigned to the users. The User Group Configuration window displays for the user group that you chose. The Users in Group pane shows the users that belong to the user group.
CH A P T E R 117 User/Phone Add Configuration The End User, Phone, DN, and LA Configuration window in Cisco Unified Communications Manager Administration provides a single window that allows you to perform the basic steps that are required to add a new user and assign the user to a new phone. While you add a new end user and associate the end user with a new phone, you can configure a new directory number (DN) and line appearance (LA) information for the new end phone.
Chapter 117 User/Phone Add Configuration User and Device Configuration Settings User and Device Configuration Settings The End User, Phone, DN, and LA Configuration window in Cisco Unified Communications Manager Administration provides a single window that allows you to perform the basic steps that are required to add a new user and assign the user to a new phone.
Chapter 117 User/Phone Add Configuration User and Device Configuration Settings Table 117-1 User and Device Configuration Settings (continued) Field Description Device Associations Product Type This list box displays the types of devices that are available for association with this end user. From the drop-down list box, choose the type of device to associate with this end user. MAC Address Enter a unique MAC address for the new device that you are associating with the new user.
Chapter 117 User/Phone Add Configuration Adding an End User and Phone Adding an End User and Phone The following procedure provides instructions on adding an end user and phone and associating the user and phone with a directory number and device profile. Procedure Step 1 Choose User Management > User/Phone Add. The End User, Phone, DN, and LA Configuration window displays. Note If LDAP synchronization is enabled, access to this window is blocked.
Chapter 117 User/Phone Add Configuration Related Topics • Understanding Directory Numbers, Cisco Unified Communications Manager System Guide • Finding an End User, page 114-8 • Configuring an End User, page 114-9 • Changing an End User Password, page 114-11 • Changing an End User Password, page 114-11 • Changing an End User PIN, page 114-11 • Associating Devices to an End User, page 114-15 • Associating Cisco Extension Mobility Profiles, page 114-17 • LDAP System Configuration, page 14-1
Chapter 117 User/Phone Add Configuration Related Topics Cisco Unified Communications Manager Administration Guide 117-6 OL-18611-01
CH A P T E R 118 Application User CAPF Profile Configuration The Application User CAPF Profile Configuration window in Cisco Unified Communications Manager Administration allows you to issue locally significant certificates to secure application users. After you issue the certificate and perform other security-related tasks, a TLS connection opens between the CTIManager service and the application that is activated on the server.
Chapter 118 Application User CAPF Profile Configuration Cisco Unified Communications Manager Administration Guide 118-2 OL-18611-01
CH A P T E R 119 End User CAPF Profile Configuration The End User CAPF Profile Configuration window in Cisco Unified Communications Manager Administration allows you to issue locally significant certificates to CTI clients. After you issue the certificate and perform other security-related tasks, the CTI client communicates with the CTIManager service via a TLS connection. For information on how to configure the End User CAPF Profile, refer to the Cisco Unified Communications Manager Security Guide.
Chapter 119 End User CAPF Profile Configuration Cisco Unified Communications Manager Administration Guide 119-2 OL-18611-01
CH A P T E R 120 SIP Realm Configuration When you configure digest authentication for SIP trunks, Cisco Unified Communications Manager challenges the identity of the SIP user agent that connects to the trunk every time the trunk sends a SIP request to Cisco Unified Communications Manager; the SIP user agent, in turn, can challenge the identity of Cisco Unified Communications Manager.
Chapter 120 SIP Realm Configuration Cisco Unified Communications Manager Administration Guide 120-2 OL-18611-01
P A R T 9 Cisco Unified Communications Manager Bulk Administration
CH A P T E R 121 Bulk Administration Tool (BAT) The Cisco Unified Communications Manager Bulk Administration Tool (BAT), a web-based application, performs bulk transactions to the Cisco Unified Communications Manager database. BAT lets you add, update, or delete a large number of similar phones, users, or ports at the same time.
Chapter 121 Bulk Administration Tool (BAT) For more information about the BAT and TAPS, refer to the Cisco Unified Communications Manager Bulk Administration Guide.
P A R T 10 Appendixes
A P P E N D I X A Dependency Records This appendix provides information about the dependency record windows in Cisco Unified Communications Manager Administration. These windows help you to determine which records in the database use other records. For example, you can determine which devices (such as CTI route points or phones) use a particular calling search space.
Appendix A Dependency Records Disabling Dependency Records Step 4 Click OK. The field displays True. Step 5 Click Save. Disabling Dependency Records If you have dependency records enabled and your system is experiencing CPU usage issues, you can disable dependency records. (The system disables dependency records by default.) To disable the dependency records, perform the following procedure. Procedure Step 1 Choose System > Enterprise Parameters.
Appendix A Dependency Records Accessing Dependency Records Figure A-1 Dependency Records—Summary Example To display detailed dependency records information, click the record about which you want more information; for example, click the trunk record. The Dependency Records Detail window displays, as shown in Figure A-2.
Appendix A Dependency Records Dependency Records Buttons Figure A-2 Dependency Records—Detail Example To display the configuration window of the record that is displayed in the Dependency Records Detail window, click the record. The configuration window for that record displays. For example, if you click the h225trunk record that is shown in Figure A-2, the Trunk Configuration window displays with information about the h225trunk.
A P P E N D I X B Configuring Non-Cisco Phones That Are Running SIP Cisco Unified Communications Manager supports Cisco Unified IP Phones with SIP as well as RFC3261-compliant phones that are running SIP from third-party companies. This appendix describes how to configure the third-party phones that are running SIP by using Cisco Unified Communications Manager Administration.
Appendix B Configuring Non-Cisco Phones That Are Running SIP Configuration Checklist for Third-Party Phones That Are Running SIP Table B-1 Configuration Checklist for Third-Party Phone That Is Running SIP (continued) Configuration Steps Procedures and Related Topics Step 2 Determine whether sufficient Device License Units are available. Calculating License Units, page 31-1 If not, purchase and install additional Device License Units.
Appendix B Configuring Non-Cisco Phones That Are Running SIP Configuration Differences for Phones That Are Running SIP Configuration Differences for Phones That Are Running SIP Table B-2 provides a comparison overview of the configuration differences between Cisco Unified IP Phones and third-party phones that are running SIP.
Appendix B Configuring Non-Cisco Phones That Are Running SIP Configuration Differences for Phones That Are Running SIP The username, swhite, must match an end user that is configured in the End User Configuration window of Cisco Unified Communications Manager Administration (see Configuring an End User, page 114-9).
Appendix B Configuring Non-Cisco Phones That Are Running SIP Migrating from Cisco Unified Communications Manager Release 5.0 to Release 7.1(2) Licensing for Third-Party Phones That Are Running SIP Licensing of third-party phones that are running SIP enforces the following limitations: Note • Third-party SIP Device (Basic)—Video calls do not get supported. Video enforcement occurs as part of the offer/answer process.
Appendix B Configuring Non-Cisco Phones That Are Running SIP Where to Find More Information Table B-4 Directory Number Migration Changes for Advanced Third-Party Phones That Are Running SIP Field Name Old Value New Value Maximum Number of Calls Per Device 64 16 Default Maximum Number of Calls per DN 4 2 Default Busy Trigger per DN 2 2 For users that have third-party phones that are running SIP that are configured on any version of release 5.0 that are migrating/upgrading to release 6.
I N D EX finding A 29-2 related topics AAR application user See automated alternate routing (AAR) abbreviated dial configuration settings (table) 91-25 accessing buttons and icons 1-10 17-1 finding configuration overview related topics 72-1 113-6 72-5 113-12 113-5 related topics configuration settings (table) deleting application dial rules configuration overview finding 38-1 configuration settings (table) 38-1 37-4 37-3 overview 37-1 related topics 38-3 37-1 37-4 37-5 autor
Index partition limitations B related topics BAT 53-2 53-5 call park application overview 121-1 described BLF/SpeedDial 61-1 call pickup group configuration settings 91-26 gateway configuration 90-69 described BRI 63-1 call routing ports, adding browsers directory numbers 90-95 configuration overview 1-2 64-1 call waiting browsing configuration settings Cisco Unified Communications Manager security, hypertext transfer protocol 1-2 1-4 64-22 CAPF profile configuring for appl
Index updating Cisco voice mail port wizard 3-6 Cisco Unified Communications Manager Administration Internet Explorer and HTTPS navigating 1-4, 1-6 Netscape and HTTPS 1-7 Cisco Unified Communications Manager Assistant configuration wizard configuration overview configuring deleting 91-33 finding 91-41 91-40 91-42 91-32 102-6 synchronizing configuration to applicable devices 103-6 deleting third-party device differences B-3 Cisco Unified IP Phone Services configuring 91-35 subscribing
Index software D configuration settings (table) 73-1 date/time group conference devices synchronizing configuration configuring 73-17 64-27 date/time groups credential policy configuration overview deleting configuration overview 112-1 configuration settings (table) configuring 112-1 deleting finding 112-3 related topics finding 111-1 deleting 111-2 88-2 updating 88-8 accessing 88-8 buttons 88-9 CUP license 33-1 98-3 creating 7914 expansion module deleting finding 95-1 A-2
Index voice-mail ports MWI configuration settings (table) 83-9 voice-mail profile non-default firmware loads 87-5 device defaults related topics configuration overview 94-1 configuration settings (table) related topics 94-1 configuration settings (table) 10-1 device mobility info configuring configuration overview deleting 11-1 device pools configuration overview configuration settings (table) 12-4 12-6 starting DHCP monitor service 9-1 12-3 subnet 9-11 configuration settings (t
Index SIP E See SIP dial rules end user digest authentication adding with phone enabling for third-party phones that are running SIP B-4 Digital Access PRI ports and device 90-95 configuration settings (table) Digital Access T1 ports CAPF profile directed call park changing PIN directory 114-11 114-11 configuration overview Cisco Unity Connection voice mailbox 114-10 configuring configuration settings (table) deleting 39-1 39-2 finding calling search space list 64-23 64-22 finding
Index forced authorization codes described H.323 configuration settings (table) ISDN 59-1 90-4 90-39 FXO ports 90-93 ISDN BRI FXS ports 90-92 loop start port configuration settings (table) 90-69 90-84 MGCP BRI, configuring G g.
Index finding introduction to Cisco Unified Communications Manager 1-1 6-3 related topics 6-6 presence, configuring IP address 7-1 2-1 IP Phone Services See Cisco Unified IP Phone Services H ISDN, gateway configuration H.
Index uploading media resource group lists 32-1, 32-5 license unit calculator calculating described configuration overview configuration settings (table) 31-1 configuring 31-1 related topics deleting 31-2 license unit report described finding starting a license manager service upgrading product licenses configuring 32-1 B-5 79-4 79-2 meet-me number patterns 45-1 configuration overview 45-8 configuring 45-6 deleting 45-10 removing members finding 45-9 locations configuration ove
Index ports, adding 90-92 N migrating phone settings 91-30 navigating MLPP domains configuration settings (table) configuring deleting Cisco Unified Communications Manager Administration 1-8 20-1 20-3 Network Time Protocol 20-3 finding See phone NTP reference 20-2 overview number patterns, meet-me 20-1 related topics configuration settings (table) 20-4 resource priority namespace network domain configuring 21-1 deleting mobile connect access list finding 49-1 mobile voice access
Index configuration settings (table) configuring configuration overview 98-3 creating 7914 expansion module deleting finding physical locations 98-1 PLAR 98-5 configuration overview 98-2 modifying button items related topics installing 91-39 110-3 URL configuration settings (table) 5-1 110-1 ports 5-3 Digital Access T1 configuration settings (table) 5-4 overview 110-3 updating the URL configuration settings (table) 110-1 110-2 related topics 98-6 phone NTP reference deleting
Index resource priority synchronizing configuration to applicable devices 41-6 namespace list configuration settings configuring deleting finding 22-1 described (table) 22-3 explained 22-3 overview related topics configuration settings 21-1 configuring deleting 21-3 assigning to user groups 115-2 43-4 changing the order of route groups deleting finding 115-1 viewing for a user 43-1 43-1 43-7 removing route groups 115-5 43-6 43-7 related topics 115-3 related topics 43-2 configu
Index viewing in a file 67-3 service URL button, adding viewing records 67-1 SIP 91-37 configuration differences B-3 configuring third-party phones S B-1 third-party phones that are running SIP configuration checklist (table) SCCP Cisco IOS, adding third-party phones that are running SIP and TFTP B-4 90-96 gateways, adding 90-96 SIP dial rules security profile configuring for CUMA configuring for phone configuration settings (table) 28-1 configuring 26-1 configuring for SIP trunk d
Index softkey template configuration synchronizing configuration to applicable devices 99-8 assigning to phones creating 99-2 deleting 99-6 99-3 99-7 third-party phones that are running SIP B-4 third-party phones 99-9 SIP 99-6 licenses 99-4 B-5 time periods 99-7 configuration overview speed-dial buttons, configuring 91-34 91-25 SRST configuring deleting configuration overview 19-1 finding configuration settings (table) 50-1 configuration settings (table) speed dial configuration
Index calling party configuration settings (table) configuring called party finding called party deleting 68-6 finding 69-6 deleting calling party associating devices to an end user 68-7 changing PIN 60-1 configuration settings (table) finding 114-11 114-1 configuration settings (table) configuring 60-11 60-12 resource-priority namespace network domain 60-3 114-9 configuring with phone 117-1 credential settings (table) trunks deleting finding deleting 92-1 configuration settings
Index voice mail ports V synchronizing configuration voice gateways 90-1 voice-mail ports voice mail dependency records adding a new server and ports 84-1 adding ports with the wizard configuration overview configuration overview 83-1 configuring 83-7 deleting 87-3 deleting a message waiting number 85-4 finding 87-5 87-2 87-5 84-7 87-5 finding a message waiting number finding ports 87-5 related topics deleting ports with the wizard 87-1 87-3 dependency records 83-9 deleting voi
