User's Manual
Table Of Contents
- Cisco WRP500 Administration Guide
- Contents
- 1
- WRP500 Features and Benefits
- Deployment Models
- Local Area Network Guidelines
- Special Requirements for Voice Deployments
- WRP500 Maintenance Operations
- Remote Provisioning
- Configure NAT Mapping
- Configure NAT Mapping with a Static IP Address
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click SIP.
- Step 3 In the NAT Support Parameters section, enter the following settings:
- Step 4 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 5 In the NAT Settings section, enter the following settings:
- Step 6 Click Save Settings.
- Configure NAT Mapping with STUN
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click SIP.
- Step 3 In the NAT Support Parameters section, enter the following settings:
- Step 4 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 5 In the NAT Settings section, enter the following settings:
- Step 6 Click Save Settings.
- Determine Whether the Router Uses Symmetric or Asymmetric NAT
- Step 1 Make sure you do not have firewall running on your computer that could block the syslog port (port 514 by default).
- Step 2 Log in as administrator.
- Step 3 To enable debugging, complete the following tasks:
- Step 4 To collect information about the type of NAT your router is using, complete the following tasks:
- Step 5 To enable SIP signaling, complete the following task:
- Step 6 Click Submit.
- Step 7 View the syslog messages to determine whether your network uses symmetric NAT. Look for a warning header in the REGISTER messages, such as Warning: 399 spa "Full Cone NAT Detected.”
- Configure NAT Mapping with a Static IP Address
- Firewalls and SIP
- Configure SIP Timer Values
- Analog Telephone Adapter Operations
- ATA Software Features
- Register to the Service Provider
- Step 1 Log in as administrator.
- Step 2 Under the Voice menu, click Line 1 or Line 2 to choose the line interface that you want to modify.
- Step 3 In the Proxy and Registration section, enter the Proxy.
- Step 4 In the Subscriber Information section, enter the User ID and Password.
- Step 5 Click Submit. The devices reboot.
- Step 6 To verify your progress, perform the following tasks:
- Manage Caller ID Service
- Optimize Fax Completion Rates
- Step 1 Ensure that you have enough bandwidth for the uplink and the downlink.
- Step 2 To optimize G.711 fallback fax completion rates, set the following on the Line tab of your ATA device:
- Step 3 If you are using a Cisco media gateway for PSTN termination, disable T.38 (fax relay) and enable fax using modem passthrough.
- Step 4 Enable T.38 fax on the WRP500 by configuring the following parameter on the Line tab for the FXS port to which the FAX machine is connected:
- Step 5 If you are using a Cisco media gateway use the following settings:
- Fax Troubleshooting
- Step 1 Verify that your fax machine is set to a speed between 7200 and 14400.
- Step 2 Send a test fax in a controlled environment between two ATAs.
- Step 3 Determine the success rate.
- Step 4 Monitor the network and record the following statistics:
- Step 5 If faxes fail consistently, capture a copy of the voice settings by selecting Save As > Web page, complete from the administration web server page. You can send this configuration file to Technical Support.
- Step 7 Identify the type of fax machine connected to the ATA device.
- Step 8 Contact technical support:
- Silence Suppression and Comfort Noise Generation
- Configure Dial Plans
- About Dial Plans
- Edit Dial Plans
- Enter the Line Interface Dial Plan
- Step 1 Start Internet Explorer, connect to the Configuration Utility, choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.)rovided by your Service...
- Step 2 Under the Voice menu, click Line 1 or Line 2, depending on the line interface that you want to configure.
- Step 3 Scroll down to the Dial Plan section.
- Step 4 Enter the digit sequences in the Dial Plan field. For more information, see “About Dial Plans,” on page 11.
- Step 5 Click Submit.
- Reset the Control Timers
- Step 1 Start Internet Explorer, connect to the Configuration Utility, choose Voice > Admin Login. If prompted, enter the administrative login provided by the Service Provider. (The default username and password are both admin.)rovided by your Service...
- Step 2 Under the Voice menu, click Regional.
- Step 3 Scroll down to the Control Timer Values section.
- Step 4 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short Timer field. Refer to the definitions at the beginning of this section.
- Enter the Line Interface Dial Plan
- Secure Call Implementation
- Info page
- System page
- SIP page
- Regional page
- Line page
- Line Enable section
- Streaming Audio Server (SAS) section
- NAT Settings section
- Network Settings section
- SIP Settings section
- Proxy and Registration section
- Subscriber Information section
- Supplementary Service Subscription section
- Audio Configuration section
- Dial Plan section
- FXS Port Polarity Configuration section
- User page
- Setup
- Wireless Configuration
- Security
- Access Restrictions
- Applications and Gaming
- Administration
- Status
REVIEW DRAFT #1—CISCO CONFIDENTIAL
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Cisco WRP500 Administration Guide
Appendix C Troubleshooting
Q. How do I save the voice configuration for my WRP500?
1. Start Internet Explorer, connect to the Configuration Utility, and choose Voi c e > A dmi n Log in. If
prompted, enter the administrative login provided by the Service Provider. (The default username
and password are both admin.)
2. Click the File menu, and then choose Save as > HTML to save all the Voice pages into one HTML
file. This HTML file is helpful to provide to the support team when you have a problem or technical
question.
Q. How do I debug the WRP500? Is there a syslog?
The WRP500 provides the option to send messages to both a syslog and debug server. The ports
can be configured (by default the port is 514).
1. Make sure you do not have firewall running on your computer that could block port 514.
2. Start Internet Explorer, connect to the Configuration Utility, and choose Voi c e > A dmi n Log in. If
prompted, enter the administrative login provided by the Service Provider. (The default username
and password are both admin.)
3. Under the Voic e menu, set Debug Server as the IP address and port number of your syslog server.
Note that this address has to be reachable from the WRP500. For example, if the WRP500 is at
192.168.15.1, reachable addresses are in the range of 192.168.15.x, for example
192.168.15.100:514.
4. Set Debug level to 3. You do not need to change the value of the syslog server parameter.
5. To capture SIP signaling messages, under the Line tab, set SIP Debug Option to Full. The file output
is syslog.<portnum>.log (for the default port setting, syslog.514.log).
Q. How do I access the WRP500 if I forget my password?
By default, the User and Admin accounts have no password. If the ITSP set the password for either
account and you do not know what it is, you need to contact the ITSP. If the password for the user
account was configured after you received the WRP500, you can reset the device to the user
factory default, which preserves any provisioning completed by the ITSP. If the Admin account
needs to be reset, you have to perform a full factory reset, which also erases any provisioning.
To reset the WRP500 to the factory defaults, perform the following steps:
1. Connect an analog phone to the WRP500 and access the IVR by pressing ****.
2. Press the appropriate code to reset the unit:
• Press 877778# to reset the unit to the defaults as it shipped from the ITSP. This will reset
the User account password to the default of blank.
• Press 73738# to perform a full reset of unit to the factory default settings. The Admin
account password will be reset to the default of blank.
3. Press 1 to confirm the operation, or press * to cancel the operation.
4. Login to the unit using the User or Admin account without a password and reconfigure the unit as
necessary.